Members - North East London NHS Foundation Trust

Summer 2011Members’For members of our Foundation TrustN E W SNHS South West Essex CommunityServices transfer to NELFTWhat’s inside . . .Trust NewsGovernor and Membership NewsAnnual Sports DayDiary Dates

Contents3 Trust News4-5 Membership and Governor News6 Developments Where You are8 Diary DatesUseful Contact NumbersWelcomeJane AtkinsonChairDear Members,‘Welcome to the Spring Edition of Members News.In what are increasingly challenging timesfinancially within the health service you will seethat we are still managing to improve and expandthe services we provide.Exciting times are ahead for our Council ofGovernors. The Governors term of office came toan end in May and while I am saddened that somewill step down I am encouraged that so many ofour current Governors are going to stand for reelection.This for me demonstrates that theGovernors feel they have a valuable role to play.Over the past few years our Governors haveachieved a great deal. They have worked with theBoard to develop the indicators by which they canbe sure that the Trust is continuing to focus onimproving the quality of the services we provide.They have had a particular impact on ensuring thatMemory services are provided across the fourboroughs of outer north east London and have hada role in developing the strategy for psychologicalservices across the Trust. The Governorsoverwhelmingly supported the Trust's move intoproviding community based physical healthservices as well mental health services recognisingthat mental and physical wellbeing are inextricablylinked and I would personally like to thank them allfor the way they have embraced the additionalchallenge this has involved.I am delighted that so many of our Governors arestanding for re-election and am encouraged someof our members have put themselves forward forelection. As well as retaining some experiencedGovernors, it is very important that we have newGovernors as they will bring fresh ideas.Please be sure that you cast your vote, if you arenot standing for election. It is important that thevoting process is supported by as many membersas possible. That way you can ensure that the rightperson represents you on the Council ofGovernors.Lastly, I am delighted to announce that thetransfer of NHS South West Essex CommunityServices to NELFT has now been completed and Ilook forward to working with staff and patients insouth west Essex in the year ahead.‘‘Join in our Trust Annual Fit for 2012 Sports Day, see page 72 MEMBERS’ NEWS The magazine for members of North East London NHS Foundation Trust

If you have any queries aboutmembership of would like furtherinformation, please contact LaurenceWhittle, Governor and MemberManager on 0800 694 0699.Gareth SouthgateSigns to NELFT!More Join us!Gareth Southgate, centre, withAir Football organisers ColmWhitty and Mog HeraghtyFormer England Internationalfootballer Gareth Southgateattended the Trust's Air FootballScheme's annual player review event - and signed as aFoundation Trust member. The event, at the Fairlop Powerleaguein Barkingside in January, celebrated the success andachievements of the Air Football players and included a five-a-sidetournament. Gareth Southgate spoke to the audience about howfootball and schemes, such as Air Football, can help people withmental health problems with their recoveries. Garethcongratulated the Air Football scheme, which helps mental healthservice users through football training and tournamentscombined with advice from a variety of services, including banksand job centres, for its continued dedication and achievements.For more information, visit www.airfootball.co.ukThe Trust’s Membership office has been out and about over thepast few months recruiting more members. A total of 40 newmembers from various religious and welfare associations joinedour Trust. These included The Redbridge Chinese CommunityAssociation, the Barking Muslim Association and Cultural Society,the Sikh Temple in Barking and the Black, Minority and EthnicCarers and Service Users Support Group in Barking. We alsorecruited another 40 new members when our membershipofficers, in conjunction with the Trust’s Practice Improvementteam, spoke to mental health services users about our services.And, we also had members of the public sign up as members atthe Health and Wellbeing Fair, organised by the African Forum inBarking, last month.Jason says ‘It’s Time to Change’Member and mental health service user Jason Kelvinappears in a new short film to promote the nationalTime to Change campaign. The Time for Changecampaign aims to end discrimination and stigmaassociated with mental health problems byspeaking about the subject more openly. It hasmany celebrities, including comedian Ruby Waxand former Eastenders television actress PatsyPalmer supporting the campaign. Jason, a runner up for theTrust's Volunteer of the Year Award 2011, stars in the film withboxer Frank Bruno. Jason, 40, speaks about the depression hesuffers from and how it should not define him as a person.Jason says:" Just because you may have a mental healthproblem, it doesn't mean you are any less of a person." Formore information, please visit www.time-to-change.org.ukElectionFor our Council of GovernorsMembers will have received (or will receive in the next week or so)the Trust’s Notice of Election for our Council of Governors, statinghow you can stand for election.Thank you to all those members who have put themselves forward.Elections are to be held for the following positions:16 Public Governors in the following constituencies:n Barking & Dagenham (3 vacancies)n Havering (3 vacancies)n Redbridge (3 vacancies)n Waltham Forest (3 vacancies)n Thurrock (1 vacancy)n Basildon, Billericay and Wickford (1 vacancy)n Brentwood (1 vacancy)n Rest of England (1 vacancy)5 Staff Governors in the following constituencies:n SWECS Staff (2 vacancies)n MHS Staff (2 vacancies)n Corporate Services (1 vacancy)Ballot papers will be distributed to qualifying members on Tuesday7 June 2011. Completed ballot papers must be received by theIndependent Scrutineer by 5pm on Monday 27 June 2011.The regulations governing this election can be obtained fromElectoral Reform Services Ltd (address below).The Independent Scrutineer for these elections is Electoral ReformServices Ltd (address below).The Returning Officer for these elections is Caroline Hinchcliffe ofElectoral Reform Services Ltd.Electoral Reform Services LimitedThe Election Centre33 Clarendon RoadLondon. N8 0NWTel 0208 889 9203caroline.hinchcliffe@electoralreform.co.uk4 MEMBERS’ NEWS The magazine for members of North East London NHS Foundation Trust

Tony Lenaghan, Staff Governorfor Barking and DagenhamCommunity Health ServicesGovernors attendNational Development DayThree of our Governorslearned more about differentaspects of their roles at theFoundation Trust GovernorsAssociation NationalDevelopment Day.Tony Lenaghan, StaffGovernor for Barking andDagenham Community HealthServices attended the event inApril with Robin Dixon, Barkingand Dagenham Public Governor,and Maggie Houlihan, WalthamForest Public Governor.The group heard apresentation from former GPDame Barbara Hakin, who is thenational Managing Director ofCommissioning Development,on GP commissioning.The Governors also tookpart in various workshops,including one on howFoundation Trust Governorswork with Foundation Trustregulators such as Monitorand the Care QualityCommission.Tony Lenaghan said: “Whatwas apparent, at the end ofthe day, was that we are goingthrough major changes in theNHS. Not all of these changeswill be popular, but the role ofthe Governor will be moreinvolved. So, this event wasgood to find out about thesechanges along with otherupdates we can look at takingforward in our roles.“The descriptive term used byone of the speakers forFoundation Trust Governors wasthe Scrutineers!”Staff of the Year celebrated at Trust awards galaJust under 500 staff and invited guests gatheredat City Pavilion in Collier Row, on Thursday 31March, for the gala evening where the awardswere presented. The ceremony was a platform forhighlighting the achievements of those nominatedfor an award but also for recognising theoutstanding contribution of all staff towardsdelivering high quality mental health services andcommunity health services for local people. Therewas also an award dedicated to volunteers, whoprovide invaluable support to staff and services. JaneAtkinson, Trust Chair, added: "The awards recognisestaff efforts and enabled us to pay tribute to thepeople who have worked so hard for us throughoutthe year.”Mental Health Services are FirstClass, Say Service UsersThe mental health services at NELFT are first class,according to the actual people who use them. Mentalhealth service users said they were more than satisfiedwith the way the Trust provides services and care,including how it involves them in their care.The ratings came from the six-month Patient SatisfactionCommission for Quality and Innovation (CQUIN) survey,co-ordinated by the Trust’s Practice ImprovementDirectorate. The survey asked patients, dischargedbetween July 1 and 31 December 2010, to report howsatisfied they were with the mental health treatment theyreceived, following their discharge from Acute Inpatientwards.The Trust was asked to achieve a target of a five percent improvement on scores from the Care QualityCommission (CQC) 2009 National Mental Health InpatientSurvey.Jane Pike, Performance Director for NELFT, said: “We arepleased to report the cumulative scores show that alltargets have not only been met but exceeded in all fourboroughs we provide mental health services. The processadopted during the survey has enhanced the dischargecare pathway. Service users have benefited fromconversations with nursing staff prior to discharge, both interms of the opportunity to talk about their inpatientexperience and, more importantly, reinforcing how tomake contact with services following discharge.” Thereport concluded: “At the end of the six month reportingperiod, all the CQUIN Inpatient Satisfaction targets havebeen achieved.The outstanding efforts and achievements of our staff and volunteers have been recognised withthe presentation of the annual NELFT awards.Patricia’s the best!Patricia Thomas was awarded the Trust’s Volunteer of theYear Award for her outstanding work with helping othermental health service users.Patricia, a mental health service user, gives up her timeto regularly be part of the Trust’s User Quality ActionTeam (UQAT), which scrutinises the Trust’s work on theinpatient wards and recommends improvements, andfor giving a helping hand to the Practice ImprovementDepartment, at Goodmayes.Val Leahy, Service User Co-Ordinator nominated Patricia for thisaward. She said: “Both service users and staff appreciate the support thatPatricia gives through her volunteering.“Patricia is a pleasure to have around and always offers a welcomingsmile and a cup of tea for visitors.“Her diligent approach to work greatly contributes to the smoothrunning of the services provided at Maggie Lilley Office Suite, andbeyond. This award is very much deserved.”MEMBERS’ NEWS The magazine for members of North East London NHS Foundation Trust 5

Text bid to reduce DNA ratesMental Health Service users in Redbridge willnow receive a text message appointmentreminder. The pilot, by staff working inRedbridge Community Child and Adult MentalHealth Services, is an attempt to reduce the DidNot Attend rates (DNAs).Carers’ coffee meetingsThe Carers Coffee Meetings are run by, and for, carers.It is a good opportunity to talk to other carers aboutthe things that concern you. The meetings are from10am to midday at Heathlands, Heathway, DagenhamRM9 7SE, on 14 June, 12 July, 13 September ,11October and 8 November. Just pop along!What's been happening where you are!Here's a round up of some of the latest Trust developments and some initiatives you can get involved in:Brookside Gets GardeningYoung mental health service users atBrookside Adolescent Unit inGoodmayes have been busy gettinggreen fingered on their new allotment.The team of around 30 keen gardenerstook on the overgrown allotment site nextto Brookside last Autumn.And a year on the plot has been clearedand is ready for its first year of growing.The project is led by the young people and supported byMick Messa, Occupational Therapist, and Tunde Williams,Technical Instructor.Annabelle and Sophia, two of the young people involved,Men’s Group celebrate’s 1st birthdayA total of 14 members of The Young At Heart men'sgroup celebrated with cake and snacks at thecelebration in St George's Hall, Dagenham.The group encourages middle aged men who maysuffer from mental health problems, including depression,or a mid-life crisis, to take part in activities to aid theirwell-being.Dr Victoria Winson, Clinical Psychologist with Barkingand Dagenham Older People's Community Mental HealthTeam and the borough's Advice and Brief Interventionsaid: “We are really proud of our allotment having spent along time trying to make it look good. It’s always a nicechange to go over there and do something different andlearn something new.“It can be a good distraction from the day to dayproblems we have and it has given us something to worktowards as well as something we have achieved as ateam.”Mick Messa added: “The response has been fantasticfrom the young people and the staff who have reallygrabbed on to the project and got involved.”In April, Brookside started a sunflower growingcompetition with around 60 seedlings sprouting.Team, helped set the group up after research identifiedthat middle aged men could be at risk of suffering frommental health problems. The group, which meets weeklyfor a talk, health advice and refreshements, have takenpart in activities such as fishing andecotherapy walks. The men have alsobought an allotment for gardeningactivities. For more information onthe group or to join, please contactVictoria Winson on 0844 600 1200.6Havering Cycling Project - Join Us!The Havering Cycling Project aims to encouragehealth, wellbeing and activity through cycling in thegreen environment of country park, Thames Chase inUpminster.Although based in Havering, this project is open toservice users in other areas. The scheme has men’s andladies bikes, as well as a tricycle and these are free forclients and carers to use. The project opens on a TuesdayFour of Barking and Dagenham's integratedcommunity mental health services moved into theredeveloped Barking Community Hospital at theend of January. These teams are the BarkingCommunity Recovery Team, the Borough’s IntensiveCase Management Team (Assertive Outreach), theHome Treatment Team and the Mental Health InitialContact and Assessment Service (MHICAS).and Thursday afternoon and all paths are easily accessible,off road and can be used for walking if preferred. There isalso an information centre for the park with café andtoilets. We welcome new participants – especially now thatsummer on it’s way! For further information or to arrangea visit please contact Jennie Burt or Carolyn Atkinson atRomford Community Mental Health Team on 0844 6001083.Barking Community Hospital MoveThe Dagenham Community Recovery Team (CRT)remain at the Hedgecock Centre (adjacent to BarkingCommunity Hospital). The plan is for this CRT to be sitedat the Dagenham Community Hospital when that facilityis completed in a few years time. Telephone numbers forall of the services remain the same. The mainswitchboard number for Barking Hospital is: 0844 6001038.

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NELFTSwitchboard0844 600 1200Complaints0844 600 1295Membership Office0800 694 0699PALSHome Treatment Teams in Havering,Redbridge and Barking & Dagenham0844 600 1290Community Services inBarking & Dagenham0844 600 1201. Ext 5408Drug and Alcohol ServicesCommunity Services in Havering0844 600 1201. Ext 6810Child and Adolescent ServicesPerinatal ServicesCommunity Services in Redbridge0844 600 1225Community Services in Waltham ForestHome Treatment Team in Waltham Forest0844 600 1250Useful Contact NumbersInitial Assessments andCommunity Mental Health Teams(CMHTs)Waltham Forest (Initial Assessment Team)0844 600 1242Waltham Forest (CMHT South)0844 600 1268Waltham Forest (CMHT North)0844 600 1232/1233Redbridge (CMHT East)0844 600 1215Redbridge (CMHT West)0844 600 1183Redbridge (Older People)0844 600 1212Havering (Initial Assessment Team)0844 600 1092Havering (Romford CMHT)0844 600 1083Havering (Upminster CMHT)0844 600 1093Havering (Hornchurch CMHT)0844 600 1086Barking and Dagenham CMHT0844 600 1201 ext 5374Dagenham CMHT0844 600 1021www.nelft.nhs.ukExternalNHS Direct0845 46 47Hubb0208 590 2666(Havering and Barking & Dagenham)Dates foryour diary!Governor meetings:Tuesday 7 June 2011(3pm – 5pm)Tuesday 6 December 2011(3pm – 5pm)Sports Day GoodmayesThursday 14 July 2011Annual General Meeting:Wednesday 28 September2011 (evening) Venue to beconfirmedThe Community Health services we provide within Barking and Dagenham and South West Essex are runfrom various health centres across these areas. These services include Health Visiting, District nursing,Podiatry, Audiology, Community Paediatrics, Musco-skeletal services, speech and Language Therapy andDentistry. Contact your nearest health centre for more information:NHS South West Essex Community Services01268 244600Suite onePhoenix CourtChristopher Martin RoadBasildon, Essex SS14 3HGBroad Street Walk In Centre020 8596 4400Moreland Road, Dagenham, RM10 9HUChadwell Heath Health Centre020 8590 1461Ashton Gardens, Romford, Essex,RM6 4AFUpney Lane Walk In Centre020 8924 6262Upney Lane, Barking, IG11 9YDChild and Family Centre020 8522 9600Axe Street, Barking, IG11 7LZFive Elms Health Centre020 8276 7250Five Elms Road, Dagenham, RM9 5TTChurch Elm Lane Health Centre020 8465 3000169/171 Church Elm Lane, Dagenham,RM10 9RSJulia Engwell Health Centre020 8276 7200Woodward Road, Dagenham, RM9 4SRMarks Gate Health Centre020 8465 3400Lawn Farm Grove, Marks Gate,RM6 5LLOrchards Health Centre020 8276 7162Gascoigne Road, Barking, IG11 7RSOxlow Lane Clinic020 8276 7900Oxlow Lane, Dagenham, RM10 7YUPorters Avenue Health Centre020 8596 7850Porters Avenue, Dagenham, RM8 2EQThames View Health Centre020 8276 7077Bastable Avenue, Barking, IG11 0LGVicarage Fields Health Centre020 8276 7020Vicarage Drive, Barking, IG11 7RNSt George’s Centre020 8227 5432Community LearningDisability TeamSt George’s Road, Dagenham RM9 5AJ