modern INFORMATION MANAGEMENTDeliveringthe goodsYou might be able to increaseproductivity by turning your pickingformula on its head and usingautomated storage, conveyance anddata collection technologies to bringgoods to your picker.By Bob Trebilcock, Executive EditorFor as long as there has been picking, sending aperson out to get the goods has been the wayto go. The concept is simple: Put the productaway in storage or a pick face, and when it’s time tofill an order, send a picker to that location to get thegoods. Let’s call that person-to-goods picking. It’s asafe bet that in some ancient Egyptian tomb there’s ahieroglyphic of a supervisor sending a worker to a centralstorage area to get the next block for the pyramids.But person-to-goods picking isn’t the only way togo. With the right order profile and volume, facilitiescan realize significant productivity gains by turning thetried and true picking formula on its head and employingautomated storage, conveyance and data collectiontechnologies to bring the goods to the person.Let’s call that goods-to-person picking. What kindof gains are we talking about? When it comes to slowmovingstock keeping units (SKUs), 100 picks per houris an average rate in a conventional warehouse. A goodsto-personpicking solution, on the other hand, can supportsustained picking rates of 450 to 800 picks perhour, depending on the product and the system, and upto 1,000 picks per hour during a portion of a shift.The gains in productivity come from keeping anassociate in one place to do the job and then automaticallydelivering the items to be picked from storage.“Engineering studies show that the person picking ina conventional warehouse spends 40% to 60% of theirtime walking to a pick face,” explains Ross Halket,director of automated systems for Schaefer SystemsInternational Inc (704-731-1625, www.ssi-schaefer.com). “By bringing the goods to a picker at an ergonomicallydesigned workstation, you eliminate the walkingtime between picks and enable more efficient pickingat the point where the task is being completed.”Early adopters have been the pharmaceutical, optical,as well as the health, beauty and cosmetics industries.More recently, the systems have been finding ahome in e-commerce fulfillment facilities, grocery distributioncenters and retailers. One end user installed asystem for kitting medical products for doctors’ offices.The common denominator in all of those examples isthat the systems are used to consolidate and automatethe handling of slow-moving items that get fewer than 25to 30 picks per hour. “Those have relatively low velocityof movement, but you need a lot of space for pick facesand a lot of time is spent picking them,” says Halket.What’s more, goods-to-person picking works best inan environment where there is a relatively high volume oftotal picks, says Ken Ruehrdanz, business developmentmanager for Dematic (877-725-7500, www.dematic.us).“Generally, you’re looking at a facility that might have todo 5,000 orders a day of one to three items,” he says.Automated goods-to-person picking solutionssupport pick rates of up to 800 picks per hour.30 J UNE 2009 / MODERN MATERIALS HANDLING mmh.com
Finally, it usually involves goods thatcan be easily stored in a container ortote that can be efficiently conveyed tothe picking station.Meeting changing demandIn some respects, the concept of bringingthe goods to a person is not new,says Tom Brady, vice president of thesolutions development group at FKILogistex (866-599-4735, www.fkilogistex.com).“Years ago, I had a clientwho was servicing about 150 retailstores,” says Brady. “They received atruckload a day of fast-moving product.Rather than put it away, they set up aworkstation at the dock where the orderselectors picked right from the pallets.”While the most of the systems goingin today are delivering containers, totes orindividual items from a carousel or miniloadstorage system to a picker, some usershave adapted the concept to deliver unitPick-to-light systems direct bothpicking and putting operations at theworkstation.loads from an automated storage andretrieval system (AS/RS) to a picking station.“We have installed solutions thatdeliver pallets to a workstation where anassociate picks cartons to a shipping pallet,”says Brady. “We have also installedsolutions that use an automatic guidedvehicle (AGV) or an automatic transfer carto deliver the pallets to a workstation.”Two important factors have cometogether to increase the interest, andaffordability, of these solutions. Oneis the challenge of finding enough reliablelabor willing to work in today’swarehouses, especially as the workforceages. “Piece picking is hard work and it’sdifficult to find someone willing to dothat for a number of years,” says Brady.“If you can make the job less strenuouson your associates, that’s a good thing.”Second is that state-of-the-art warehousecontrol software systems (WCS)have made it possible to synchronizethe automated materials handling anddata collection components of a goodsto-personsolution with the persondoing the picking. The high pickingrates deliver the return on investmentthat justifies installation. “We’re nowable, through software, to match upthe storage tote with a batch of ordertotes and manage the material flow ina way that wasn’t possible or affordablein the past,” says Halket. “We’re able toput together a total solution, and notjust equipment with a payback in threeyears or less. That’s the target.”Benefits of goods-to-person pickingOnce an order is complete, atakeaway conveyor delivers a cartonto a packing station.Getting goods to the personHow then do these systems work? First,they are generally put together as apackaged solution that includes:• A high-density automated storagemedium, like a carousel, vertical liftmodule or mini- or micro-load storagesystem.• A conveyor to route storage containersto and from the storage deviceand shipping containers to and fromthe workstation.• A data collection system to directthe pickers activities and captureinformation about the tasks performed.Usually that is a pick-tolightsystem, but pickers may alsobe directed by voice technology or acomputer screen.• An ergonomically designed workstationthat enables efficient picking,often with room for multiple shippingcontainers so that a picker can workon several orders simultaneously.• A software system to tie it alltogether and communicate back toa warehouse control and warehousemanagement system.While improved productivity may pay for the system, it is not the only benefitof a goods-to-person picking solution, says Ken Ruehrdanz, business developmentmanager for Dematic (877-725-7500, www.dematic.us).• Mini-load storage systems, horizontal carousels or vertical lift modules(VLMs): You may be able to reduce by up to 50% the amount of cubicspace required to store the same stock keeping units (SKUs) as in conventionalstorage. Ultimately, that might lead to a smaller overall facility to shipthe same amount of product.• Automated storage: You can eliminate the need for dedicated pick slotsfor each of the items managed by the goods-to-person system. That’sbecause the system is going to pick and deliver a container or tote to theworkstation in the right sequence for picking.• Reduced cycle times: Through the use of software and automation, anorder can be processed in a matter of minutes with complete traceabilitythrough the whole process, if necessary.• Control and security: When your inventory is stored on racking and shelvingin the warehouse, anyone can get at it. Product stored in an automatedstorage solution is secure.mmh.com MODERN MATERIALS HANDLING / JUNE 2009 31