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Child and Human Development - Kentucky Department of Education

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21st Century Skills <strong>and</strong> KnowledgeInformation LiteracyICT (Information, Communications, <strong>and</strong> Technology) LiteracyMedia LiteracyLife <strong>and</strong> Career SkillsKOSSA St<strong>and</strong>ards3003.EI.1 Recognize the importance <strong>of</strong> <strong>and</strong> demonstrate how to properly acknowledge customers/clients3003.EI.2 Identify <strong>and</strong> address needs <strong>of</strong> customers/clients3003.EI.3 Provide helpful, courteous, <strong>and</strong> knowledgeable service3003.EI.4 Identify appropriate channels <strong>of</strong> communication with customers/clients (e.g., phone call, face-to-face, e-mail, website)3003.EI.5 Identify techniques to seek <strong>and</strong> use customer/client feedback to improve company services3003.EI.6 Recognize the relationship between customer/client satisfaction <strong>and</strong> company success3003.EL.1 Acquire current <strong>and</strong> emerging industry-related information3003.EL.4 Discuss the importance <strong>of</strong> flexible career planning <strong>and</strong> career self-management3003.EL.7 Accept <strong>and</strong> provide constructive criticism3003.OA.1 Determine the roles <strong>and</strong> functions <strong>of</strong> individuals engaged in early childhood education <strong>and</strong> services3003.OA.2 Explore opportunities for employment <strong>and</strong> entrepreneurial endeavors3003.OA.3 Examine education/training requirements <strong>and</strong> opportunities for career paths in early childhood education <strong>and</strong> services3003.OA.4 Examine the impact <strong>of</strong> early childhood education <strong>and</strong> service occupations on local, state, national, <strong>and</strong> global economiesLearning Targets - Click here to view Sample Learner ActivitiesInvestigate careers found within the Early <strong>Child</strong>hood <strong>Education</strong> career major.Introduce students to the Commonwealth <strong>Child</strong> Care Credential <strong>and</strong> CDA opportunities.

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