Web 2.0 in Government Collabforge Presentation - The PR Report

Future MelbournePost-Implementation Review4. ConclusionThe following points represent the final conclusions reachedregarding the implementation of the Future Melbourne wiki.Was the City of Melbourne successful in theimplementation of a wiki platform for publicconsultation?Yes, in the opinion of the reviewers it was. That is not to sayit was without challenges. These challenges centred primarilyon the collaborative process (as opposed to thetechnology), indicating a need for further development ofsupport processes, as well as collaborative capacity buildingwithin the organisation. The recommendations of greatestimportance in this regard are:• City of Melbourne Guide to Collaborative Consultation• An Organisation-wide Mandate for Collaboration• Explore Opportunities for Further Implementation ofCollaborative Online ConsultationAre wikis a viable platform for public consultationthat should be further explored?Yes, in the opinion of the reviewers they are. The greatmajority of those interviewed (internal and publicparticipants) agree on this point, while the local andinternational interest and participation confirm manybenefits. The recommendations of greatest importance inthis regard are:• Explore Opportunities for Further Implementation ofCollaborative Online Consultationnot be taken as a final guideline as to what should or shouldnot be adopted.1. City of Melbourne Guide To CollaborativeConsultation (Internal & External Recommendation)Such a guide should provide an organisation-wide approachand understanding of online consultation, helping to unify itsconceptualisation, approach, process, practices andevaluation. The guide should aim to integrate key learningsfrom the Future Melbourne initiative and draw on theexperience and knowledge of those who were involved. Thisguide would provide the opportunity to determine ahead oftime many of the challenges that are faced during initiativessuch as Future Melbourne, as well as managing and informingthe expectations and understandings of those consideringparticipation (i.e. public participants as well as externalstakeholders).2. An Organisation-wide Mandate forCollaboration (Internal Recommendation)Develop a mandate and associated action plan that outlinesthe collaborative values, skills and outcomes desired by theCity of Melbourne, independent of process, technology orwork area. Work towards the implementation of such a planacross the organisation, customised for the specific needs,orientations, and outcomes of individual departments andinitiatives.• Explore the Opportunities for Development of a City ofMelbourne Community Engagement Platform• Maintain Visibility of & Promote the Future MelbourneExperienceSummary of Recommendations3. Innovative & Integrated ICT ChangeManagement (Internal Recommendation)Develop and implement an innovative change managementprogram that supports the ongoing and sustainable adoptionand integration of new technologies and processThe following is a summary of recommendations so farreferred to within this post-implementation review. Theyhave been ordered by their perceived importance for:a) The ongoing success of the City of Melbourne's onlinepublic consultation.b) The internal integration of collaborative technologies.However, as the recommendations have been developed inorder to support and synergise with one another (especiallyacross the internal/external boundaries) the ordering should4. Explore Opportunities for FurtherImplementation of Collaborative OnlineConsultation (External Recommendation)Explore and implement future initiatives that employcollaborative ICT (increasingly called 'web 2.0' or 'socialmedia') as a means to engage the local and global public, aswell as sourcing ideas and information from the global'problem and solution' domain. Collaborative ICT and socialmedia-oriented channels can also be employed to engage theview at: futuremelbourne.com.au