A Wonderful World - Zain

Contents2 CEO Message4 Zain Saudi Arabia Corporate Profile6 Our Stakeholders8 Our Sustainability Framework10 Our 2010 Sustainability Performance12 Delighting Customers18 Pioneering Networks22 Creating a Dynamic Team28 Building Partnerships32 Developing Communities36 Improving the Environment40 Adopting Best Practice44 Our 2011 Sustainability CommitmentsZain Saudi Arabia Corporate OfficeKing Fahad Highway, PO Box 295814, Riyadh 11351Kingdom of Saudi ArabiaTel: +966 59 0000 959csr@sa.zain.comwww.sa.zain.com46 Appendix A : Scope of the Report47 Appendix B : AcronymsAppendix C : Glossary48 Appendix D : GRI Index49 Appendix E : GRI Statement andGRI Application Level CheckInteract with us on:At Zain Saudi Arabia we have made the commitment to implement sustainabilitymanagement and transparent reporting. With this baseline Sustainability Reportfor 2010, we aim to open a constructive and engaging dialogue with all ourstakeholders on the subject of our sustainability ambitions, performance, and theoverall sustainable development of the Kingdom of Saudi Arabia.This report sets out what sustainability means to us and presents our frameworkand baseline performance since establishment, from an environmental, socialand economic perspective. Comparable data is provided for 2008, 2009 and2010 as available.This report has been prepared using the most internationally recognized andcomprehensive sustainability reporting guidelines – the Global ReportingInitiative (GRI) G3.We have self-declared this report to have achieved a GRILevel B, demonstrating the level of disclosure achieved. The GRI has checkedand approved our declaration level.As one of our valued stakeholders, we hope that you will join our dialogue byproviding your comments on our sustainability webpage, or by contacting oursustainability team at the Zain Saudi Arabia corporate office in Riyadh.