JOB & PERSON SPECIFICATION

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<strong>JOB</strong> SKILLSAdministration• Undertake routine administrative tasks andmaintain all required records to an acceptablestandard.• Ensure you are aware of relevant StandardOperating Procedures (SOPs) Policy andProcedure and the Collective Agreement.• Ensure timesheets and leave forms are completedto required standards.MEASUREMENT CRITERIA• Records assessed by Supervisor foraccuracy and content.• Knowledge of SOPs and working in linewith these. Feedback on these andproactive suggestions for change asrequired.Cleaning and Maintenance• Check Walking tracks for maintenancerequirements & complete maintenance requests.• Cleaning and undertake basic checks andmaintenance of Zoos SA equipment including;buses, cars, all park toilets, visitor centre displaysand equipment, etc.Education, Media & Public Relations• Interact informally with the public on an ad hocbasis providing directions and information on Zooactivities, exhibits, facilities and animals.• Undertake informal presentations, presenting topublic groups and responding to questions.• Assist with public relations activities.• Support and uphold Zoos SA principles andpromote a positive interpretive and educationexperience that will encourage the desire toparticipate in future Zoo experiences.• Public feedback from interactions,questionnaires, letters submitted,assessment by Supervisors /specialistsand ‘mystery shopper’ feedback.(“mystery shopper”?)• Highlights any potential media stories toSupervisors.• Standard and accuracy of interpretivematerials within the exhibit localityTours• Provision of professional and educational guidedexperiences at Monarto Zoo, this may include avariety of tour types ie bus & walking tours.• Driving buses, including tours and behind thescenes transport as required• Review content and style of presentation.Workplace Health and Safety• Work consistently in accordance with establishedsafety procedures to ensure animal security,personal safety, protection of co workers and thepublic.• Identify and report issues of safety to thesupervisor and complete appropriate reports.• Show care and consideration for co workers.• Has an understanding of relevant Policyand Procedures to their role and isworking in line with these.• Provides feedback and proactivesuggestions for change as required.• Understands the needs to report risksand incidents and does so promptly,following the required process.• Undertakes corrective action where thisis appropriate.• Completion of regular, detailedworkplace assessments.• Awareness of others and their feelings.Occupants signature: ________________
Other• Assist with providing guidance to staff, volunteersand work experience students as required.• Respond to minor emergencies including lostchildren and dealing with difficult people.• Participate in training and developmentprogrammes identified• Assist in emergency situations including fireoperations, ensuring compliance with emergencyprocedures for the safe conduct of staff andvisitors to Monarto Zoo.• Other duties as required.• Feedback from those trained andstandard of training against requirementsas established within the ‘StandardOperating Procedures’ and/or ‘RoundManuals’.• Continuous Professional Development.• Depth of knowledge and experience.<strong>PERSON</strong>AL SKILLS• Good numeracy and written and able to keepaccurate and detailed records.• Good verbal communication skills, prepares anddelivers accurate and informative presentations asrequired.• Outstanding customer service skills.• Well developed observational skills and attention todetail.• Ability to arrange personal work routines andpractices to make optimum use of time andresources.• Commitment to the Aim and Objectives of theSociety.• Awareness of the team goals and objectives andactively contributes to the achievement of these.• Demonstrate a caring attitude towards animals.• Ability to work consistently to establishedstandards.• Self motivated and shows initiative.MEASUREMENT CRITERIA• Review of records maintained.• Review of presentations and/ orfeedback from customers.• Ability to undertake duties within therequired timeframes and standards.• Team feedback.• Supervisor feedback and AppraisalProcess.QUALIFICATIONS:EssentialDesirable• Current SA Drivers Licence• Current HR bus licence• Passenger Transport Board Accreditation• Successful completion of Year 12, orequivalent.• Certificate 3 in Tourism/Tour Guiding – SiteSpecific, or equivalent.Occupants signature: ________________
Page 1: February 8, 2013Stephen R. OliverBo

JOB & PERSON SPECIFICATION

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