2006 - Nemours

A Unified Health SystemWhere the Child Comes FirstWhile this report looks at the year gone by, Nemours is moving forward. Ourorganization is building on a solid foundation of organizational history and strategy.There are three key elements to this framework—the child comes first, the wholeis greater than the sum of its parts and Nemours will exist in perpetuity.The first piece—the needs of the child must come first—starts with delivering to the child and the family whatgives them “peace of mind.” Our patients deserve—and we provide—excellent care. We also provide easy accessand white-glove service. Today’s patients and consumers judge their care based on quality, access, customer service,communication and convenience. Nemours performs well in all five dimensions and must ensure we always will.Evidence of our commitment to children is presented in photographs and words throughout this report.The second piece of the framework is the understanding that Nemours is much greater than the sum of its parts.This reflects the organizational movement toward unifying Nemours: aligning across geographic sites, medicalspecialties and clinical business units. While medicine, in general, hasnot been well integrated, Nemours’ integration and comprehensiveapproach to disease management translates into enhanced services.This teamwork and system of care produces better results andmore satisfied patients and families.Nemours remains a team of committed and capable individualsworking to serve children. But we do not stand alone, norcan we accomplish our objectives by ourselves. We areproud of our affiliations with other health careproviders and continue to seek like-mindedpartners who have children’s health issues attheir core.The service principle that completesthe framework is the perpetuity ofthe organization: Nemours isforever. We have the greatadvantage of Alfred I.duPont’s legacy and hiswish that we exist inperpetuity. We honorour debt of gratitudeto Mr. duPont throughthe provision ofquality servicesthat help children.We know today’ssuccess means brighterfutures for all of us. ■5