PROVIDER DIRECTORY - Parkland Community Health Plan, Inc.

How to Pick a Primary Care Provider (PCP) for Your Child
Use this Provider Directory to pick your child’s Primary Care Provider. Your child’s Primary Care Provider is also called the “medical home.” You can pick one Primary
Care Provider for each child. You can also pick the same Primary Care Provider for all your children. Primary Care Providers can be a Family Doctor, General Doctor,
or Pediatrician. Each Primary Care Provider has a unique number assigned to their office location. Please use this number when completing your child’s CHIP
Enrollment Application.
lf you ever want to change your child’s Primary Care Provider, call Member Services at 1-888-814-2352. We will be glad to help.
lf your child has a Chronic and Complex Special Health Care Need (CCSHCN), contact Member Services at 1-888-814-2352. We can help you pick a special doctor
(specialist) to be your child’s Primary Care Provider, dedicated to your child’s specific health care needs.
Additional providers not listed in this directory may be available in counties outside the Service Area. Please log on to www.parklandhmo.org or
call the Member Services phone number on your ID card for more information.
How to Use Obstetrical/Gynecology (OB/GYN), Shots and Mental Health Services without a Referral
With Parkland CHIP, your child gets OB/GYN care, shots, and mental health services without a referral. To get these services, you can do the following:
Obstetrics and Gynecology (OB/GYN)
1. You do not need a referral from your daughter’s Primary Care Provider
to get OB/GYN services. Talk with your daughter’s Primary Care Provider
if you have questions. The Primary Care Provider will explain these
services to you. If your child is an adolescent female you can also pick
an OB/GYN as her Primary Care Provider.
2. You can call Member Services at 1-888-814-2352 for more information
or for help finding an OB/GYN.
Shots
1. You do not need a referral from your child’s Primary Care Provider to get
needed shots for your child.
2. Use your Provider Directory for a listing of providers that give shots, or
call Member Services at 1-888-814-2352.
Mental Health
1. Parkland CHIP Members
Parkland CHIP provides mental health (drug and alcohol abuse) services.
If your child is having a mental health/alcohol or drug abuse problem,
you can call for an appointment with your child’s Primary Care Provider.
You can also call behavioral health directly, toll-free at 1-800-945-4644.
You do not need a referral from your child’s Primary Care Provider to get
these services.
If your child has a mental health emergency and needs help, go to the
nearest Emergency Room or call CompCare toll-free at 1-800-945-4644.
Someone will help your child get care right away. You or someone on
your child’s behalf will need to call the mental health provider line and
let them know about the emergency.
For a listing of Mental Health providers, please contact CompCare
at 1-800-945-4644.
2. If you need immediate Mental Health Services or if you do not know
what you need to do, call your child’s Primary Care Provider. You can also
call Member Services at 1-888-814-2352 or the Parkland Nurse Line at
1-800-357-3162 and get the help you need. Service is available in
Dallas, Collin, Ellis, Hunt, Kaufman, Navarro, and Rockwall counties.
Independent Practice Association (IPA) Network Disclosure Statement
Parkland CHIP has an open provider network for all Parkland CHIP members. Parkland CHIP does not limit your child’s pick of a Primary Care Provider, or a referral, to a
Specialist or Ancillary Provider. lf you have any questions about our provider network, call Member Services at 1-888-814-2352.
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