Fall 2011 - Green River Community College

www.greenriver.edu/ceContinuing Education Fall ClassesSelf-supporting classes. See page 10 for key.BE 0305 Problem Solving For Effective CAPATwo key goals of a quality management system are to find the rootcauses of actual and/or potential problems and to develop permanentsolutions. You’ll learn how to use tools and methods of problem solvingto develop and implement solutions that are accepted, efficient, andeffective, while learning best practice Corrective Action PreventiveAction systems for improvement of your current system. No tuition.Fee $345.00. CEUs: .75Y441 KCA Kent-320 Th 8a-4:30pClass begins 09/29/11 and ends 09/29/11.BE 0405 Process MappingThis program provides a structured approach and a set of skills to helppeople involved in improving organizational performance to define,prioritize, map, and improve business processes. Using interactiveexercises, participants follow a practical, step-by-step approach thatfocuses on clearly defining processes through the use of “processmaps.” The maps provide a foundation for documenting businessprocesses—a key requirement for making effective improvements.No tuition. Fee $345.00. CEUs: .75Y442 KCA Kent-320 Th 8:30a-4:30pClass begins 11/17/11 and ends 11/17/11.BC 0438 Front Line Customer ServiceLearn the skills and secrets of providing exceptional customer service.SuperHost Fundamentals is an internationally recognized customerservice training program that has trained more than 800,000 employeesover 20 years. Created by the Canadian government for Expo ‘86,this proven and highly affordable front-line customer service trainingis designed for tourism, retail, and service industry organizations.Workbook included. No tuition. Fee $99.00. CEUs: .7Y464 KCA Mucke K Kent-320 F 9a-5pClass begins 11/04/11 and ends 11/04/11.BC 0503 Résumés That Get ResultsLearn how to produce a résumé that will stand out from the rest. Topicsinclude how to present clear and concise information, what should andshould not be included on a résumé, how to select the best format, andprinting options. No tuition. Fee $49.00. CEUs: .2Y456 KCU Mucke K Kent-320 W 6-8pClass begins 11/30/11 and ends 11/30/11.BC 0703 Business WritingYou’ll receive in-depth coaching and training on how to write clearly andeffectively. Topics include English standards such as spelling, grammar,punctuation, homonyms, synonyms, sentence structure, and otherfoundational themes. Whether for writing clear paragraphs, reports,e-mail, manuals, customer correspondence, performance reviews,accident investigations, or other communications, participants will gainskills and tools to improve productivity and quality of work. No tuition.Fee $127.00. CEUs: .4Y455 KCU Mucke K Kent-321 W 6-8pClass begins 10/05/11 and ends 10/12/11.BC 073 7 Habits Of Highly Effective PeopleThis two-day workshop provides the foundation to strengthenthe human side of performance at the personal, managerial, andorganizational levels. The 7 Habits course equips employees, students,and business owners with the tools and skills to work at the highestlevels of effectiveness, both with and through others. The coursehelps build stronger organizations by strengthening and exercising thecharacter and competence of the individuals within them. No tuition.Fee $895.00. CEUs: 1.6Y471 KCA Hill C Kent-320 ThF 8a-5pClass begins 12/01/11 and ends 12/02/11.NewBC 0731 Focus: Achieving Your Highest PrioritiesTime-Management WorkshopIt isn’t the people who simply get things done who move theirorganizations forward and feel satisfied. It’s those who never lose sightof the big picture and focus energy and enthusiasm on their mostimportant goals. In this new time-management workshop by FranklinCovey, you learn how to execute critical priorities, increase your valueto your organization, and enjoy greater job satisfaction. No tuition.Fee $395.00. CEUs: .8Y472 KCA Hill C Kent-320 F 8a-5pClass begins 10/21/11 and ends 10/21/11.Take Courses Online!Our instructor-facilitated non-creditonline courses are informative, fun,convenient, and highly interactive.Most classes run for six weeks. Courses areproject-oriented and include lessons, quizzes,hands-on assignments, discussion areas, and more.You can complete any of these courses from yourhome or office and at any time of the day or night!For a complete listing of courses and descriptions, pleasevisit http://www.ed2go.com/greenriver.For your convenience, there are fourstarting dates for you to choose from:For more information or to register for an online course,call Continuing Education at (253) 833-9111, ext. 2535.Explore a Career inHealth CareGain the skills to land a job in Health Care,one of today’s fastest growing fields. Thesequality programs are short-term, affordable,and designed to prepare you to enter the industry. .....160 hours .............40 hours .................100 hours ..............90 hoursExam Prep ................................................80 hoursFor more details about these short-term programs, seepage 67 or call Continuing Education at ext. 2535.NewNewNewNewContinuing EducationContinuing Education61