Download - Hospitality Technology

Surveillance Solutions

A MESSAGE FROM THE CEOAt DTT, we focus on providing customers top-quality technology and unmatchedsupport services. By focusing specifically on restaurants and hospitality, we are ableto offer solutions that cater directly to the space.Sam NaficyFounder/CEOBeing dedicated to one industry means that we are truly experts. We knowrestaurants. We know that our solutions accommodate your unique operationalneeds and help you better manage store(s). Our team of professionals are dedicatedto your success.DTT’s suite of Managed Services, the Enterprise Management portal, Loss Preventionspecialists, and 24/7/365 Customer Support Help Desk are just a few of the itemsthat set us apart from other vendors. Our total solution is key in driving valuableoperational information to restaurant owners for immediate action.Because our focus has remained consistent for more than a decade, we have learnedfirst-hand exactly what you need from a vendor and business partner. Simply stated,DTT delivers on our commitments to you and we stand behind our words.Each year we will continue to enhance our company to ensure that our clientsachieve the highest possible return on their loss prevention investment. Since dayone, I vowed to make a commitment to be the best vendor you have ever dealt with.I stand by that promise and look forward to many more years of success and businesspartnerships. I am so proud of our accomplishments thus far and very excited to seewhat lies ahead.1

THE SOLUTIONCATERING TO THE QUICK SERVICE, FAST CASUAL, ANDTABLE SERVICE RESTAURANTSOUR SOLUTION WILL HELP YOU:Ensure transaction integrity.Lower food costs by reducing shrinkage, validatingportion control, and better managing waste.Control labor expenses.Enhance guest service.Virtually manage all locations remotely from anycomputer or smart device.Validate that merchandise and advertising isproperly displayed.Monitor the cleanliness of restaurant prep areas,guest seating areas, and exterior of property.Provide a safe environment for employees.Significantly improve training.Reduce liability & worker’s comp insurance.Check workflow in restaurant and verifyappropriate levels of staffing....and much more.“Operating 5 restaurants means that I can’t physically bein all the stores at once – with DTT I can monitor them. Ithas been a wonderful experience and we have actuallybeen able to see the business improve day after day.”Shamoon MotheshumOwner/Operator, Taco Bell“We have now had DTT’s systems installed for some time and are usingthem in so many different ways. We use it a great deal for spotcheckingcustomer service…it has helped increase our profit margin.We have also seen significant returns based upon the reduction ofemployee theft…and been able to re-evaluate labor hours.”Chuck KirstinDirector Internal Audit, Krispy Kreme Doughnuts3

Home / Loss PreventionUserMANAGED SERVICES SUITEDTT ‘s proactive system drives video directly to operators for immediate action. Whether the focus is on tighter cash or inventorycontrols, safety and security, theft deterrence, improved labor management, enterprise management, avoiding HR challenges, orenhancing the guest experience, DTT’s solutions will significantly impact restaurant operations. DTT’s capabilities provide ownerswith the widest selection of Managed Services available in the market!EXCEPTION-BASED REPORTINGPredetermined high priority transactions andevents sent directly to your email.SMARTAUDIT REPORTSProfessional audits conducted byDTT’s trained specialists that providean unbiased observation of yourlocation and uncover potentialoperational, health, safety, and lossprevention issues.Picture 1PictuConcept Auditor 23 RESULTSSite No Audit Date POINTS EARNED 19Street Address Audit Time 07:00 PM POINTS POSSIBLE 30City/State/Zip Time Zone PMT Score 63.3%Speed Of ServiceCounter 1: 3 mins 57 secs - Pictures 1,7Question Answer Picture # PointsQ1 Did the dining tables and chairs appear to be clean? A1 Yes 10 2 / 2Q2 Did floors appear clean, free of cases, merchandise, debris, etc. and in A2 Yes 11 2 / 2good condition?Q3 Were guests helped promptly and items prepared in a timely manner? A3 No 1-9 0 / 4Guests should be greeted within 10 seconds and service The customer time should appeared be 3 to walk into theThe customer appearedminutes or less.establishment.counter and appeared tcoupon at 19:07:02.Q4 Did the employees appear to be wearing name tags? A4 Yes 1 / 1Q5 Did all employees appear to accurately ring items being purchased?Including refunds, voids, discounts, no sales, etc.A5 No 1-6 0 / 5Q6 Did all cash appear to be secured? No cash drawers left open and Picture A6 3Yes 4 / 4unattended, cash on counters, safes open and unattended, etc. Singledrawer assignment, no one other than the employee assigned to thed h ld b i iPictuOFFSITE STORAGERecorded audio and video storedin an offsite location and madeavailable in the event that DVRfootage is lost or damaged.REMOTE INCIDENT SUPPORTAND ARCHIVING (RISA)CD burn of a particular incident sentovernight to the applicable party andadmissible in the court of law.SYSTEM HEALTH CHECKA straightforward overview of yoursurveillance system health. In the eventthat a camera or DVR fails, you will beaware and can notify DTT personnel forimmediate assistance.CASE MANAGEMENT TOOLOnline portal where you can view and manage all of yourLoss Prevention-related material including:• SmartAudit• End-of-Month Reports• Cases and Investigations• Tipline Submissions• ...and moreMywww.mydtt.com DTT: Lead Provider MyDTT - Loss PreventionHome My Account Control Panel Help Logoutv2.5TM SmartAudits Reports Tipline Case Management Background ChecksTEMPERATURE CONTROL ALERTSModule that monitors the temperatureinside coolers and freezers and sends avideo alert if temperatures rise aboveyour designated standard.EVENT LOG QUERIESTime-stamped log of various in-store eventssuch as cash handling, fryermaintenance, temperaturereadings, clock-ins and outs,back door openings, safeopenings, and food preparation.BACKGROUND CHECKSEmployee screening provided by DTTprofessionals to guarantee that youknow who you are hiring.TIPLINEAnonymous tipline service availableto employees to report concernsor make suggestions about theworkplace and/or co-workers.4

11/2/2012 13:58:53.858Employee meal discount - 3.50POINT-OF-SALEPOINT-OF-SALE (POS) INTEGRATIONWENDY’SD/T1SM CHILI 1.59CHZFORCH .301SM CHILI 1.59CHZFORCH .302SPICY CK 9.381SM FRIES 1.79-----------------------------------------------------------TAX TOTL 1.05TOTAL 16.00CASH 16.00Capture POS transaction data and text overlay onsurveillance video.Search archived text for any combination of key words,discounts, employee meals, voids, refunds, etc.Flag suspicious transactions for immediate alert tomanagement.Correlate POS line items with live video to visually seeall POS transactions for each cash handler.Document specific instances to be stored separatelyfor easy retrieval.Serial or parallel printer tap and direct integration tothe POS server’s journal files – PCI Certification.VIDEO EXCEPTION REPORTINGwww.mydtt.com/enterprise_query DTT: Lead Provider MyDTT - EnterpriseMyHome / Portal / Enterprise QueryRecent Exceptions Browse By Date Browse By LocationRecent Video ExceptionsHome My Account Control Panel Help Logout Userv2.5McDonald’sPrimary DVR, Camera: 1 - Nov 2nd ‘12 1:58pmQuick Links: Employee Meal, DoorsPrevious261 3 4 5 30NextShowing Records 1-20 of 587Time Location Event Device Content Video11.02.12 1:27pm (Eastern) Subway Exception POS 111.02.12 1:18pm (Eastern) Subway Exception POS 111.02.12 1:12pm (Eastern) McDonald’s Exception Register 411.02.12 1:08pm (Eastern) McDonald’s Exception Register 111.02.12 12:56pm (Eastern) Subway Exception POS 111.02.12 12:50pm (Eastern) McDonald’s Exception Register 311.02.12 12:49pm (Eastern) Subway Exception POS 111.02.12 12:49pm (Eastern) Subway Exception POS 1Problems Playing Video?11.02.12 12:49pm (Eastern) Subway Exception POS 111.02.12 12:46pm (Eastern) Subway Exception POS 111.02.12 12:46pm (Eastern) Subway Exception POS 1Event, Content, DeviceGoStkChese 6r -1 $4.75 29540Play VideoSUBMELT 6r -1 $4.75 29540Play VideoBE! **** PROMO ****Play VideoEmployee meal discount - 3.50PlayVideoHAM&CHEESE6r -1 $3.75 10125Play VideoBE! **** PROMO ****Play VideoCHIPS -1 $1.00 100200Play VideoDRK-21oz -1 $1.5010020Play VideoCHIPS -1$1.00 10020Play VideoChBacRnh6 6r -1 $4.75 18774Play VideoCCC fr -1 $5.00 10211Play VideoCustomized reports with the critical informationyou need such as voids, refunds, discounts, $100bills tendered, manager meals, and low transactionamounts.Reports delivered daily with video of each incidentembedded right in the email.Audit high priority transactions quickly withoutsearching through hours of footage!11.02.12 12:43pm (Eastern) Buona Beef Exception Register 411.02.12 12:40pm (Eastern) McDonald’s Exception Register 111.02.12 12:38pm (Eastern) McDonald’s Exception Register 211.02.12 12:34pm (Eastern) Buona Beef Exception Register 4#436 PHONBE! **** PROMO ****BE! **** PROMO ****#435 PHONPlay VideoPlay VideoPlay VideoPlay VideoExceptions can also be viewed on the MyDTT portal.5

Audited: Oct 28, 03:13pmCreated: Oct 31, 11:04amView AuditAudited: Oct 30, 05:02pmCreated: Oct 31, 10:41pmView AuditLocation:1) CASH DRAWER/POSAudited: 4) OFFICE/SAFEOct 26, 11:39amCreated: Oct 30, 12:03pmView AuditDVR:Audited: Oct 27, 09:47pm 5) CUSTOMER LINECreated: Oct 30, 11:11amView AuditRemote Login:2) DRIVE-THRU REGISTERRe-Initialize Cameras: Viewing: Auto Rotate Pages: Cameras:3) OFFICE6) BACK DOORENTERPRISE MANAGEMENTON MyDTT, ENTERPRISE TOOLS ARE JUST A CLICK AWAYRevolutionize The Way You Manage Your Locationswww.mydtt.com/system_health/location_map DTT: Lead Provider MyDTT - System HeMyv2.5Home My Account Control Panel Help LogoutUserwww.mydtt.com/audits DTT: Lead Provider MyDTT - AuditsHome / Portal / SupportSupport Tickets Survey Results System HealthLocation MapMyHome / Loss Prevention / Auditsv2.5Dashboard SmartAudits My Audits Audit QuestionnairesSmartAuditsSearch SmartAuditsConcept: All Store: All Audits: All Date: Range: Last 30 DaysHome My Account Control Panel Help Logout Userwww.mydtt.com/live_view DTT: Lead Provider of Surv MyDTT - Live ViewHome My Account Control Panel Help Logout UserMyv2.5www.mydtt.com/portal DTT: Lead Provider of Surv MyDTT - PortalHome / Live View / SampleHome My Account Control Panel Help LogoutTrouble Playing Video?Live View: SampleMyv2.5Download Latest Video Player SoftwareHome / PortalChange LocationUserPrevious 1 2 3 4 5 6 23NextSample:Showing Records 1-4 of 91Primary DVRClick HereClick HereLive - (Jump to Time)30 SecTotal Cameras: 8Viewing:1-6Enterprise Query SCREAM (beta) Live View Support Loss Prevention1New MessageRecorded Video Search2Open Tickets2 My Custom ViewsDrive Thru83% 77% 92% 80%RegistersSample #001Sample #002Sample #003Sample #004© DTT 2012 - Home | Account | Control Panel | Loss Prevention | DTT White Papers | DTT LP LibraryNew Audit!New Audit!New Audit!New Audit!Home | Account | Control Panel | Loss Prevention | DTT White Papers | DTT LP Library© DTT 2012© DTT 2012 - Home | Account | Control Panel | Loss Prevention | DTT White Papers | DTT LP LibraryONE-STOP-SHOPFOR ALL YOURSURVEILLANCE NEEDSDTT Support AccessException Reports and AuditsSystem Health CheckVideo Footage (Live and Recorded)Case Management and Investigation RepositoryEmployee Background Checks and TiplineENTERPRISE QUERYAccess all of your video exception reports. These predetermined, high priority transactions and events arecontinually updated every 15 minutes. All past reports will be available on MyDTT for easy reference.LOSS PREVENTIONView your SmartAudits, End-of-Month reports, Cases and Investigations. Chat with your LP auditor to learn moreor request additional information. Also, view all tipline reports submitted from your crew.LIVE VIEWSee a list of all of your stores along with links to all cameras at each location. From here you can also access DTT’sremote view software.SUPPORT TICKETS/SYSTEM HEALTHReport an issue by creating a service ticket, follow up on any open tickets, and review content of closed tickets.On the System Health tab you can monitor the status of your entire surveillance system.SCREAM!Set up and manage your customer feedback tool. Here you can respond to or view messages, configurenotification and location settings, and view message statistics for all locations/days.6

DTT’S OFFERINGRAZOR FOCUS ONHOSPITALITY INDUSTRYArray of solutions designed to addressthe unique demands of hospitalitycustomers.MANAGED SERVICESIntensive loss prevention capabilities forvirtual management and inspections.DTT provides the widest selection ofservices for the hospitality space.BUSINESS CONSULTINGGROUPUnlimited training and operationalconsulting services to maximize returnon technology investment.SMARTAUDITS TM ANDFORENSIC INVESTIGATIONSDTT specialists analyze and report onLoss Prevention and operations activityusing recorded video and audio, andPOS data.NATIONWIDE SERVICE ANDINSTALLATIONDTT Certified Implementation Specialistsmanage all installations and service calls.UNMATCHED WARRANTYON TECHNOLOGYIndustry leading warranty on all hardwarethroughout subscription period.SYSTEM HEALTH CHECKA straightforward overview of yoursurveillance system health. In the eventthat a camera or DVR fails, you will beaware and can notify DTT personnel forimmediate assistance.DTT ONSITE SERVICE FOR ALLSERVER HARDWARE ISSUESIf there is an issue that our TechnicalSupport team cannot resolve remotely,a technician will be dispatched to thelocation within 24 to 72 business hours.FREE ADVANCE EXCHANGEVIA GROUND SHIPPING ONALL CAMERASReplacement parts are dispatchedimmediately as needed.24/7/365 TECHNICAL SUPPORTUS-based customer support centeroperating every hour of every day.7

LOSS PREVENTION SERVICESWE INSPECT WHAT YOU EXPECTDTT’s Loss Prevention specialists analyze POS data to target suspicious transactions. They retrieve and review recorded video,audio, and POS data surrounding those transactions. While validating the transactions, operational, health, safety, security, speedof service, customer service, and productivity can be evaluated and reported on as well. This provides a comprehensive businessimprovement tool for your locations.SMARTAUDIT:Uncover and deter theft while improving your overall operation.Create a positive work atmosphere where expectations are clear and measured regularly.Take full advantage of your surveillance investment to generate greater ROI.Access information that can be useful for employee evaluation and training.SmartAudit is customizable to suit your business needs. All data is supported by time-stampedpictures and professional observations.DISCOUNT FRAUDPRODUCT THEFTCASH THEFTIdentify unauthorized discountsusing POS overlay.Manage product flow into and out ofthe restaurant, and identify theft.Review cash going into andout of the register.Employee rings up an order then inputs amanager discount, bringing the transactiontotal to $0. Customer is not an employee.Employee enters walk-in freezer & puts 8 frozenpatties in a bag. She proceeds to walk out of therestaurant with the bag of patties in hand.Employee rolls up cash in hand thenplaces cash in pocket.EMPLOYEE PRODUCTIVITYSECURITYFOOD PREPKeep track of employees and how theyare making use of their time at work.Ensure crew members are followingsecurity measures to prevent damageor harm to employees or the store.Ensure proper food handling andpreparation techniques.Employee texts on cellphone severaltimes while on duty.The backdoor is left open andunattended after dark.Employee wipes her face while preparing food.The employee did not appear to wash herhands before resuming the handling of food.8

END-OF-MONTH REPORTSFOCUSPermits owner/operator to quickly identify the operationalareas most in need of attention by obtaining average scoresfor all locations.TRENDReveals ratings over time for all locations to determine theeffectiveness of training, coaching, and hiring.DETAILProvides overview of dates, times, and scores for eachlocation evaluated.COMPARISONDelivers stack ranking of the best to worst performinglocations.FORENSIC INVESTIGATIONSWHAT IS A FORENSIC INVESTIGATION?An in-depth exploration of a particular incident or eventthat takes place at a store.WHAT KIND OF INCIDENTS WOULD THIS SERVICE COVER?Forensic Investigations document incidents of any kind suchas Fraud, Theft, Harassment Cases, Slips and Falls, etc.WHAT’S INCLUDED IN THE PACKAGE?In addition to a PDF copy of the investigation, you willreceive a follow-up consultation from one of DTT’s leadinvestigators. The investigator will walk you through thedetails of the report and answer any questions you mayhave.WHEN MIGHT IT BE VALUABLE TO MY ORGANIZATION?If an incident occurred that requires you to provide evidencefor prosecutions or lawsuits, the Forensic Investigation willbe a substantial asset to present to the authorities.FORENSICINVESTIGATIONSThe customer appeared to select ametal item from the counter andappeared to throw the item in thedirection of the employees.The customer and her groupappeared to exit the restaurant,while employees tried to clean up.The subject can be seen exiting therestaurant through the side lobbydoor with the purse in hand.The subject was seen leavingproperty on the bicycle with thepurse in hand.The employee appeared to openthe cash safe and rummagethrough it.As the employee exited the office,he can be seen slipping his handinto his pocket.The employee appeared to placethe cash on the counter.The employee appeared to createa cash overage of $1.11 in thecash drawer.9

CAMERA PLACEMENTWell-placed cameras at your store ensure that you get the most out of your investment. Below is a sampling of the key areas thatwarrant coverage. The total number of cameras required will ultimately depend on the size of your store, as well as the layout.Identify Entrantsat the Front DoorMonitor the Back DoorReview Safe ActivityEnsure Safe Behavior isPracticed In/Out the CoolerMonitor Drive Thru OperationsSearch and View SuspiciousTransactions at the POSTRANSACTION TION RECEIPT****************************************Date 02:41:01 PM--- ITEM --- QTY PRICE$5 FTLNG 1 $5.00$2.25 1SUBST LG 1 $0.30------Sales Tx $0.35------Total $7.90------csh $10.00------Change Due $2.10****************************************INDOOREMPLOYEETRANSACTION TION RECEIPT****************************************Date 11:50:33 AM--- ITEM --- QTY PRICETURKEY fr 1 $6.00------Subtotal $6.00Sales Tx $0.45------Total $6.45------csh $20.00Amt Tendered $20.00------Change Due $13.55****************************************OUTDOORCUSTOMER10

HARDWAREDOMEUniversal low impact ceiling mount camera.BULLET CAMERALipstick size color camera.RECESSED DOMEFlush mounted dome camera with pinhole lens.SMOKE DETECTORCeiling mount covert camera with pinhole lens.PROFESSIONAL BOX CAMERAIndoor mount with a variety of lens options.MOTION DETECTORWall mount covert camera with pinhole lens.FISH EYE CAMERA1.3 megapixel IP camera witha 360º view.VARIFOCAL DOMEDome camera with variable focal lengthand auto iris lens for special lighting needs.IMPACT RESISTANT DOMEVarifocal dome camera withimpact resistant housing.OUTDOOR PACKAGEStandard and EnvironmentalWeather resistant camerahousing with standard 1/3”box camera and varifocal lensoptions. Environmental packagefor colder climates.INFRARED LOW LIGHTCapable of zero to standard lightapplication with 3.6mm lens.Also operates in a freezer.PTZFull range indoor/outdoorpan, tilt and zoom.LONG RANGE INFRAREDDay and night, weather resistantinfrared camera with 100’ focalrange.11

TESTIMONIALS“DTT not only has a good product, but also provided asolution...never do we worry about being on location duringinstalls to supervise a 3rd party...with their round-the-clocktelephone support, we can always get an expert on the lineto assist our managers.”“I would absolutely recommend DTT to other restaurantowners. The outstanding customer service and seamlessinstallations are great; the communication is outstanding.If new technologies are available we are always madeaware; that means that we can always be ahead of thecurve.”Christian SandovalOwner/Operator, McDonald’sBud MorganDirector of Information Technology,IHOP“Today I am very happy with the system as well as theservice provided by the whole team. Once the contractwas signed, everything moved forward as scheduled andmy sales representative continues to follow up with meon a monthly basis to ensure that everything is workingas it should be. That is very much appreciated because Iknow I have someone to call if I have a question or concernregarding surveillance.”“I’m thankful for the problems we had with our previoussurveillance vendor not only because I was encouragedto look for something new but also because I know nowwhat a surveillance partner should really bring to ourbusiness…It is great to be able to log into my stores whilelying in bed to make sure people are doing their jobs! DTThelps me to track everything going on at the restaurantlevel – making sure people are on time, in proper uniform,etc.; so, the most critical benefit is really overall efficiency.”Jeremy O’SullivanOwner/Operator, Hungry Howie’sApril CaboriOwner/Operator, Subway“I have been happy with the results from the DTTSurveillance system. It has created a greater awarenessof professionalism in our team and it is helping ourrestaurant to be safer and more successful.”Kurt KielVP of Operations, Burger King“There are great things to say about the DTT Surveillancesystem. Since we have installed the cameras, we have beenable to stop employees from giving free food to friends andfamily. The best part of it all is I can watch the camerasfrom my home. Because of that I am more at ease. I amactually considering adding a few more cameras.”Renee DodgeOwner/Operator, Dairy Queen“Once we learned about everything DTT had to offer, werealized that we found our match. The systems are notonly easy to use and reliable but we also have the benefitof receiving quality audits from a 3rd party LP specialist…one of the things I like most about the LP staff is that I getinfo fast. If I were to grade the DTT LP team, they deservean A+++!”Larkin StallingsOperating Partner, Triangle Entertainment“Your company has met and exceeded my expectations...because of the quality of service and product, I havesince installed a second system through DTT and willbe switching my multiple remaining stores to DTT...nowthat I can see, at any given time, what is happening atthe locations...DTT has given me more control of mybusinesses...”Scott KnepperVP of Operations/Owner,Cold Stone Creamery12

“DTT’s service has been great. When we have questionsabout our SmartAudit or want to make changes it isreally easy and the team is very responsive. Speaking ofSmartAudits, they are phenomenal. If a restaurant ownerdoes not currently receive these audits they should requestthem immediately!”Karen GowerOwner/Operator,Auntie Anne’s Pretzels“As a tech-savvy restaurant owner, I know that DTT is thebest fit for any restaurant operation. Not only does DTT’ssystem provide the most complete loss prevention solutioncatering specifically to this space, but also I feel confidentthat my business is in great hands.”Johan BastiaensOwner/Operator, BYR of Belgium“Although we’ve been installed for just a short time, wehave seen significant improvements in our operation.”Sai HoussainOwner/Operator,Wetzel’s Pretzels and Dairy Queen“DTT is a company we plan to grow with in the futurebecause they deliver outstanding service.”Justin TriplettVP of Finance and Logistics, Nature’s Table“Everyone from sales to installation to customer service hasbeen friendly, helpful and responsive.”Kim MarinoffOwner/Operator, Quiznos Subs“The capacity to monitor our store when we are not in thestore is a great asset for us…Thank you DTT for makingour store a little bit more profitable and our jobs asowners/managers a lot easier.”Kelli SpringOwner/Operator, KFC“DTT fit the bill; and we have Aloha system installed atseveral stores so once I heard that DTT partners with Alohaand can tie the POS overlay into the video, I knew it wasthe right choice for us, enterprise-wide.”Raymon FloresOwner/Operator, Sir Veza’s“We’ve researched, tested and deployed other surveillancesolutions – and while all of them were able to providecameras and software to monitor our locations, no otherprovider was as responsive to our support and trainingneeds.”Adam KarvellerDirector of IT,Newk’s Franchise Company“DTT has also increased my profitability significantly,specifically by reducing employee theft. Inventoryshrinkage and food costs have been dramatically reduced.I love DTT, your customer service is excellent.”Art GrigoryanOwner/Operator, Subway“I’ve seen great improvements in my business. We haveseen a tremendous impact on our operation overall.Specifically, there has been a large increase in sales andprofit margins, and significant decrease in food costs.”Connie KramerOwner/Operator, McDonald’s13

WE KNOW RESTAURANTSDTT now offers the exceptionally stable and highly reliable HP rp5800 Long Lifecycledesktop. The PC features a retail-hardened, space-saving design that is also energyefficient and environmentally friendly.Technology relevant today and beyond to help maximize your business results.DTT is a Microsoft Certified Gold Partner. DTT’s proprietary softwarewas certified on the Microsoft Operating System. DTT’s commitmentto software development using a Microsoft platform ensures productstability in the marketplace using tried and true deployment tools andtechniques as we adhere to Microsoft’s best practices.Vic Herrera, Chief Technology Officer, states, “This is a great testament toour programming staff and our focus on standardizing with Microsoft’sPlatform.”ECO-FRIENDLYServer800.933.8388 | www.dttusa.com1755 North Main Street, Los Angeles, CA 90031