Winter 2009 USAA Magazine - USAA.com
Winter 2009 USAA Magazine - USAA.com
Winter 2009 USAA Magazine - USAA.com
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message from the CEONow serving allwho have servedhonorablyJosue (Joe) Robles Jr.Maj. General, USA (Ret.)President and Chief Executive OfficerEarlier this year, I received the following letterfrom a <strong>USAA</strong> member:I was very excited when I saw that <strong>USAA</strong> is nowbeing offered to those honorably separated from themilitary and jumped to send the link to my Dad. Wewere both disappointed to find out that the cutoff datefor this was after 1996. Being a veteran myself, andhaving served in Iraq for 14 months, I still think Vietnam wasone of the hardest conflicts this country has been a part ofin the last 50 years and have all the respect in the world formy Dad’s service over there. Now that you are allowing moreveterans membership, why not all those who have served?I am very pleased to let you know that eligibility formembership is now open to anyone who has ever servedhonorably in the U.S. Armed Forces.Our mission states “<strong>USAA</strong> seeks to be the provider ofchoice for the military <strong>com</strong>munity.” Not just the officer<strong>com</strong>munity. Not just military retirees. Not just those whoserved after 1995. We are carefully and responsiblymanaging <strong>USAA</strong>’s growth and have taken incremental stepsin expanding membership eligibility to bring us to thispoint. We wanted to be very sure that <strong>USAA</strong> has the capital,the operational capacity and the capability to preciselyunderwrite and price for risk at the individual level.All those requirements are firmly in place. <strong>USAA</strong>is now the only property and casualty insurer tohold the highest ratings for financial strength fromMoody’s, Standard & Poor’s and A.M. Best. Membersatisfaction remains consistently high and iscurrently at 93 percent, through your choice of telephone,online or mobile — anywhere in the world. And ourproducts and services continue to be <strong>com</strong>petitively pricedbased on the individual risk.If you know veterans who served honorably but haven’tbe<strong>com</strong>e <strong>USAA</strong> members, please share this news with themso that they may know the value of <strong>USAA</strong> and, by joining,facilitate future membership for spouses and children. nSee additional legal information on Page 30.usaa.<strong>com</strong> <strong>Winter</strong> <strong>2009</strong> usaa magazine3
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