Annual Report 2002—2003 - Air Transport Users Council

Terms of ReferenceThese Terms of Reference should be read in conjunction with the agreedMemorandum of Understanding between the AUC and the CAA.PurposeThe Air Transport Users Council (“the AUC”) will act as the independent representativeof air passengers and will complement and assist the Civil Aviation Authority (“theCAA”) in its duties to further the reasonable interests of such passengers.Functions1. To investigate complaints against the suppliers of air transport services where theperson or body aggrieved has not been able to obtain satisfaction from thesupplier concerned and to seek a resolution where appropriate.2. To advise passengers, either directly or through the media, on how to make thebest use of air transport services including, where appropriate, the publication andpromotion of educational and statistical material.3. To formulate and promote policies furthering the reasonable interests ofpassengers and to represent them to regulatory authorities (both in general and inrelation to specific proposals), service providers and the media.4. At the AUC’s discretion to co-operate with or be a member of any airportconsultative committee.5. At the AUC’s discretion to co-operate with or be a member of any consumergroup, national or international, which can further the reasonable interests ofpassengers6. To carry out or commission research in support of the above objectives, ifappropriate.Finance, Accountability and Autonomy7. The AUC Chairman is responsible for determining the governance arrangementsof the AUC.8. The functions of the AUC will be funded by the CAA. The AUC, consistent with itspurpose, is permitted to obtain additional project funding and co-funding fromother sources.26