Annual Report 2002—2003 - Air Transport Users Council
Annual Report 2002—2003 - Air Transport Users Council
Annual Report 2002—2003 - Air Transport Users Council
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Table 2Top Twenty <strong>Air</strong>lines by number of complaints to the AUC1 April 2002 — 31 March 2003Position <strong>Air</strong>line Total Total last year1 British <strong>Air</strong>ways Plc + subsidiaries 257 1172 Ryanair 201 773 KLM + subsidiaries 140 534 <strong>Air</strong> France 139 1105¹ Easyjet 106 746 MyTravel 41 397 Iberia 39 188 Britannia <strong>Air</strong>ways 35 339 BMI British Midlands 33 2910 Virgin Atlantic <strong>Air</strong>ways 30 2211 Thomas Cook <strong>Air</strong>lines 27 2412 Lufthansa 27 2313 Alitalia 26 1014 Emirates 26 1715 BMI Baby 25 1616 British European 24 1217 <strong>Air</strong> 2000 24 3218 <strong>Air</strong> India 21 1919 Aer Lingus 20 920 Pakistan International <strong>Air</strong>lines 19 13¹EasyJet totals include those recorded separately against Go before the merger of the two airlines9
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