Future Ticketing Strategy for Public Transport - NFC Research Lab

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The initial scope of PrestigeASSETS• Ticket Machines• Gates / Validators• Portable Validators• Revenue Accounting Systems• Communication Networks• Back Office SystemsNETWORK• 8,000 buses• 273 stations• 2,300 retail outlets (newsagents)• 16,000 Smartcard readersCUSTOMER BASE• 8.5 million journeys a daySERVICES• Fares & Revenue Collection System• Smartcard procurement (Oyster)• Maintenance & Asset Management• Call Centres• Retail Network management
Season Tickets – Customer Proposition• Annual, Monthly, Weekly on Retail smartcards• Three Tickets possible (Bus, Rail, Both, allows Early Renewal)• Oyster Registration is mandated for Annual, Monthly andrecommended to allow refunds for Lost / Stolen cards• Discounted Tickets (Student, Child) mandated on Oyster Photocard– Personalised• Freedom Pass (Elderly & Disabled) - Free to user – some traveltime restrictions (need to travel after morning Peak)• Gates/Validators check Zonal validity of Season Tickets to allowentry / exit. Checks if correct Zonal range valid for Rail Journey• Benefits of hot listing, higher gate thoughput, new saleschannels
Page 3 and 4: What is Transport for London?Transp
Page 5: Travel in London• London’s buse
Page 10 and 11: Pay as You Go - Proposition• Can
Page 12 and 13: Innovative ways to update Oyster•
Page 15 and 16: Oyster Web•Ad-hoc Top up•Auto L
Page 17 and 18: Barclays Oyster Card project• Dea
Page 19 and 20: TfL’s Strategic Goals & Delivery
Page 21 and 22: Future Ticketing Project (1)• Exa
Page 23 and 24: Where does NFC fit in (1)• Gainin
Page 25 and 26: TfL Other NFC Trial• TfL pilot un
Page 27 and 28: Where does NFC fit in (3)• TfL ne
Page 29: Questions?•

Future Ticketing Strategy for Public Transport - NFC Research Lab

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