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CHOOSE CHAMBER APPRENTICESHIPSIntermediate Apprenticeship inTeam LeadingAs an apprentice you will develop knowledge and skills required to be an effectiveteam leader. This Apprenticeship is well suited to individuals working as new oraspiring team leaders. Here is a summary of the training you will undertake.Level 2 Certificate in Team Leading (competence qualification). There are three mandatory units within thisqualification, and through discussion with your employer and your Assessor, you will choose a number ofoptional units that relate to your job role.Mandatory unitsManage personal development• Understand how to manageyour own development includinghow to identify performancerequirements and how to measureprogress against objectives• Be able to manage your owndevelopment effectivelyDevelop working relationshipswith colleagues• Understand how to develop effectiveworking relationships with colleagues• Be able to develop effective workingrelationships with colleaguesCommunicate informationand knowledge• Know how to communicateinformation and knowledgeto others effectively• Be able to communicate informationand knowledge to others effectivelyOptional unitsSet objectives and providesupport for team members• Understand how to setobjectives for others and providesupport for team members• Be able to set objectives for othersand support others in your job rolePlan, allocate and monitorwork of a team• Understand how to plan andallocate work to others and howto monitor the work others do• Be able to plan, allocate andmonitor work of a teamManage or support equalityof opportunity, diversityand inclusion in ownarea of responsibility• Know how to manage or supportequality of opportunity, diversity andinclusion in own area of responsibility• Manage or support equality ofopportunity, diversity and inclusionin own area of responsibilitySupport team members inidentifying, developing andimplementing new ideas• Understand how to identifyand develop ideas• Support team members inidentifying, developing andimplementing new ideasManage conflict in a team• Know how to manageconflict within a team• Be able to manage conflictwithin a teamLead and manage meetings• Understand how to leadand manage meetings• Lead and manage meetingsParticipate in meetings• Understand how to participateeffectively in meetings• Participate effectively in meetingsMake effective decisions• Understand how to make effectivedecisions in your job role• Make effective decisionsManage knowledge in ownarea of responsibility• Understand how tomanage knowledge• Be able to manage knowledgewithin own area of responsibilityProcure supplies• Know how to procure suppliesfollowing organisational procedures• Procure supplies in your job roleManage customer service inown area of responsibility• Be able to establish andcommunicate measurablecustomer service standards foryour own area of responsibility• Monitor and evaluatecustomer service performance,systems and processes

CHOOSE CHAMBER APPRENTICESHIPSLevel 2 Certificate in Team Leading Principles (knowledge qualification).There are three mandatory units within this qualification.Mandatory unitsCommunicating information andknowledge in the workplace• Understand the principles of how tocommunicate information effectively• Be aware of different communicationtechniques, and how to usethese techniques to effectivelycommunicate with colleaguesAs a result of yourApprenticeship trainingyou will gain the followingtransferable skills:// Independent enquiry,creative thinking, reflectivelearning, team working, selfmanagement and effectiveparticipation skills// Improved English,mathematics and ICT skills// An understanding of employeerights and responsibilitiesTeam leading responsibilities• Understand the responsibilitiesof team leading• Understand different leadershipstyles and ways of motivating,supporting and encouraging othersManaging yourself and providingdirection to your team• Understand the principlessurrounding resource management• Know how to plan and undertakedevelopment effectivelySearch our Apprenticeship vacancies at www.dncc.co.ukCall us on 0844 443 2150 Email us at apprenticeships@dncc.co.uk@DNCC_ApprenticeChamber Training

CHOOSE CHAMBER APPRENTICESHIPSAdvanced Apprenticeship inManagementAs an apprentice you will expand and develop existing knowledge and skills youneed to be an effective manager. This Apprenticeship is well suited to individualslooking to develop their managerial skills and knowledge. Here is a summary ofthe training you will undertake.Level 3 Certificate in Management (competence qualification). There are three mandatory units within thisqualification, and through discussion with your employer and your Assessor, you will choose a number ofoptional units that relate to your job role.Mandatory unitsManage own professionaldevelopment withinan organisation• Understand how to manage yourown professional development• Manage your own professionaldevelopmentSet objectives and providesupport for team members• Understand how to communicateobjectives to others, and howto support team members inachieving these objectives• Set and communicate objectives toothers, and support team membersin achieving these objectivesPlan, allocate and monitorwork of a team• Know how to plan and allocatework to others and how tomonitor the work of others• Be able to plan, allocate andmonitor work of a teamOptional unitsManage personal development• Know how to identify and agreeperformance requirementsin your own job role• Be able to manage your ownpersonal developmentDevelop, maintain andreview personal networks• Understand the benefitsof networking• Develop, maintain and reviewpersonal networksManage risk in own areaof responsibility• Know how to manage risk• Be able to manage risk in ownarea of responsibilityReview risk managementprocesses in own areaof responsibility• Understand how to monitor andevaluate risk management processes• Review risk management processesin own area of responsibilityProvide leadership and directionfor own area of responsibility• Know how to provide leadershipand direction to others• Be able to provide leadershipand direction to othersSupport team members inidentifying, developing andimplementing new ideas• Understand how to support teammembers in identifying, developingand implementing new ideas• Be able to support team membersin identifying, developing andimplementing new ideasImplement change in ownarea of responsibility• Understand how to implement change• Implement change in ownarea of responsibilityDevelop working relationshipswith colleagues• Understand how to develop workingrelationships with colleagues• Develop effective workingrelationships with colleaguesManage conflict in a team• Understand how to manageconflict within a team• Manage conflict within a team andtake measures to minimise conflict

CHOOSE CHAMBER APPRENTICESHIPSLead and manage meetings• Understand how to lead andmanage meetings effectively• Be able to lead and managemeetings effectivelyParticipate in meetings• Understand how to participateeffectively in meetings• Be able to participateeffectively in meetingsSupport individuals to developand take responsibilityfor their performance• Understand how to supportindividuals to develop and takeresponsibility for their performance• Be able to support individuals todevelop and to take responsibilityfor their own performanceKnow how to followdisciplinary procedures• Understand disciplinary procedureswithin your organisation• Be able to follow disciplinaryprocedures adhering to the processesdeveloped by your organisationManaging grievance procedures• Understand the grievance procedurewithin your organisation• Be able to manage thegrievance procedureDevelop working relationshipswith colleagues and stakeholders• Understand how to developeffective working relationshipswith colleagues and stakeholders• Be able to develop effectiveworking relationships withcolleagues and stakeholdersRecruit staff within ownarea of responsibility• Understand the processesenabling you to recruit staff• Recruit staff in own areaof responsibilityPlan, allocate and monitor workin own area of responsibility• Understand how to plan, allocateand monitor the work of others• Be able to plan work and allocateto others plus monitor the work ofothers in own area of responsibilitySupport learning and developmentwithin own area of responsibility• Understand how to supportlearning and development• Support learning and developmentwithin own area of responsibilityAddress performance problemsaffecting team members• Understand the legal requirements,industry regulations, organisationalpolicies and professional codesconcerning performance• Be able to address performanceissues involving team membersBuild, support and manage a team• Understand how to build, supportand manage a team effectively• Build, support and manage a teamMake effective decisions• Understand how to make effectivedecisions relating to your job role• Make effective decisionsCommunicate informationand knowledge• Understand how to communicateinformation and knowledge• Be able to communicateinformation and knowledgeManage knowledge in ownarea of responsibility• Understand how tomanage knowledge• Be able to manage knowledgewithin own area of responsibilityProcure supplies• Understand how to identifyrequirements for supplies,identify suppliers, select suppliers,monitor and evaluate suppliers• Be able to procure suppliesManage physical resources• Understand the importanceof managing physicalresources effectively• Be able to manage physical resourcesManage the environmentalimpact of work activities• Understand the potentialenvironmental impact as aresult of work activities• Manage this environmental impactPlan and manage a project• Understand how to planand manage a project• Be able to plan and manage a projectManage customer service inown area of responsibility• Understand how to managecustomer service within ownarea of responsibility• Manage customer serviceManage the achievementof customer satisfaction• Understand the customerservice standards within yourown organisation and how tomeasure customer satisfaction• Manage the achievement of customersatisfaction within the organisationPrepare for and supportquality audits• Understand how to prepare forand support quality audits• Prepare for and support quality audits• Understand, organise anddeliver customer service to gaina competitive advantage

CHOOSE CHAMBER APPRENTICESHIPSLevel 3 Certificate in Management Principles (knowledge qualification).There are three mandatory units within this qualification.Mandatory unitsManaging self development• Understand the principlessurrounding how to manageown self development• Know how to plan self developmentand how to monitor and evaluateany development activitiesResponsibilities as a manager• Understand the responsibilitiesof being a manager• Know how to improve theperformance of your teamObjective setting andcommunicating to support teams• Understand the principlessurrounding how to set objectivesand how to communicatethese objectives to others• Know how to develop a plan withteam members to meet objectivesAs a result of yourApprenticeship trainingyou will gain the followingtransferable skills:// Independent enquiry,creative thinking, reflectivelearning, team working, selfmanagement and effectiveparticipation skills// Improved English,mathematics and ICT skills// An understanding of employeerights and responsibilitiesSearch our Apprenticeship vacancies at www.dncc.co.ukCall us on 0844 443 2150 Email us at apprenticeships@dncc.co.uk@DNCC_ApprenticeChamber Training