EnglishCentral Tourism Coursebook - EFL Classroom 2.0

Before You Watch1. What ways can you say hello? Say good-bye?2. How can you “make a good impression” so others will like you? Givesome tips.3. When do you shake hands with clients? How do you shake hands?4. What topics can you discuss when “making small talk”Task:You are meeting guests who just arrived in the hotel lobby. Act out aconversation, introducing yourself and the guests to your manager. Tell theguests what to do. Perform for the class.