Lotus Traveler Hints and Tips for a Successful Deployment

IBM Redbooks: IBM Notes TravelerHints and Tips for a SuccessfulDeploymentNote: This PDF document is the original text from the IBM Notes Traveler Hints and Tips for aSuccessful Deployment guide hosted in the online wiki. Always refer to the online wiki version forthe latest updates.

ContentsChapter 1. IBM Lotus Notes Traveler overview . . . . . . . . . . . . . . . . . . . . . 131.1 Lotus Notes Traveler architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141.2 Introducing Lotus Notes Traveler 8.5.3 Upgrade Pack 1 . . . . . . . . . . . . . 151.2.1 Web administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161.2.2 Administration features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171.2.3 Client manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181.2.4 Traveler high availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181.2.5 Android enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191.2.6 Miscellaneous new features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Chapter 2. Planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212.1 Supported hardware and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222.1.1 Domino Server support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222.1.2 Mail database support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222.1.3 Domino directory template support (names.nsf) . . . . . . . . . . . . . . . . 232.1.4 Server hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242.1.5 Enterprise database requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 252.1.6 Server operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252.1.7 Web browsers for administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . 272.1.8 IP sprayer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272.1.9 Device hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282.1.10 Devices and operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 292.2 Choosing a stand-alone or high availability configuration for Lotus NotesTraveler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312.2.1 Number of devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312.2.2 System availability consideration . . . . . . . . . . . . . . . . . . . . . . . . . . . 322.2.3 Other considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322.2.4 What does IBM do internally? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322.3 Planning your server and network topology . . . . . . . . . . . . . . . . . . . . . . . 332.3.1 Choosing a Lotus Domino server . . . . . . . . . . . . . . . . . . . . . . . . . . . 332.3.2 High availability or stand-alone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332.3.3 Connectivity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332.4 Capacity planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432.5 Catering for user with multiple devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 432.5.1 What does IBM do internally? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442.6 Domino domain configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442.6.1 What does IBM do internally? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462.6.2 Further reading on supporting multiple Lotus Domino . . . . . . . . . . . 46© Copyright IBM Corp. 2013. All rights reserved. 1

2.7 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462.7.1 Device security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462.7.2 Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522.7.3 Encrypting Lotus Notes Traveler network traffic . . . . . . . . . . . . . . . . 532.7.4 Internet password lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 532.8 Language support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 552.9 Anti-virus recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 572.10 Upgrading versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 572.10.1 Upgrading Lotus Domino version . . . . . . . . . . . . . . . . . . . . . . . . . . 582.10.2 Upgrading Lotus Traveler upgrading. . . . . . . . . . . . . . . . . . . . . . . . 592.11 Integrating Lotus Notes Traveler into a high availability pool . . . . . . . . . 602.12 Enterprise database server clustering. . . . . . . . . . . . . . . . . . . . . . . . . . . 612.13 Load balancer considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 622.14 Mobile device management integration. . . . . . . . . . . . . . . . . . . . . . . . . . 632.14.1 What is mobile device management? . . . . . . . . . . . . . . . . . . . . . . . 632.14.2 Why use a mobile device management solution in conjunction withLotus Notes Traveler? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 632.14.3 Further reading on mobile device management . . . . . . . . . . . . . . . 64Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment . 653.1 Scenario description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 663.1.1 Planning considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673.2 Lotus Notes Traveler installation on Linux . . . . . . . . . . . . . . . . . . . . . . . . 673.2.1 Installing Lotus Notes Traveler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673.2.2 Domino startup and installation validation. . . . . . . . . . . . . . . . . . . . . 783.3 Lotus Notes Traveler installation on Windows . . . . . . . . . . . . . . . . . . . . . 793.3.1 Installing Lotus Notes Traveler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 793.3.2 Domino startup and installation validation. . . . . . . . . . . . . . . . . . . . . 883.4 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 893.4.1 Lotus Domino configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 893.4.2 Lotus Notes Traveler configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 913.4.3 Additional configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Chapter 4. Deploying a high availability Lotus Notes Traveler environment1314.1 Scenario description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1324.1.1 Planning considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1324.2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1334.2.1 Lotus Notes Traveler installation. . . . . . . . . . . . . . . . . . . . . . . . . . . 1344.2.2 Database installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1384.2.3 Load balancer installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1474.3 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1474.3.1 Lotus Domino configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1472 IBM Notes Traveler Hints and Tips for a Successful Deployment

6.2.8 Additional configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2856.3 Moving from Lotus Notes Traveler 8.5.3 Upgrade Pack 1 stand-alone to ahigh availability environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2856.3.1 Integrating an existing Lotus Notes® Traveler 8.5.3 Upgrade Pack 1stand-alone servers into a Lotus Notes Traveler High Availability pool2856.3.2 Integration strategies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2856.3.3 Setting up a new HA pool and integrating an existing servers into thepool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2866.4 Moving from a single pool to a multi-pool high availability environment . 2886.4.1 Moving from a single pool to a multi-pool high availability environment2886.4.2 Further reading on creating Lotus Notes Traveler high availability pools290Chapter 7. Enterprise integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2917.1 LDAP integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2927.1.1 Configuring Directory Assistance to enable LDAP authentication . 2947.1.2 Further reading on LDAP integration . . . . . . . . . . . . . . . . . . . . . . . 2977.2 Configuring single sign-on. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297Chapter 8. Administration and management . . . . . . . . . . . . . . . . . . . . . . 2998.1 Server console commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3008.1.1 Tell command reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3008.1.2 High availability commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3058.2 Web-based administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3068.2.1 Device security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3078.2.2 Device settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3098.2.3 Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3218.2.4 Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3238.2.5 Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3248.2.6 Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3258.3 Policy-based management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3278.4 Server document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3308.4.1 Traveler tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3318.4.2 Basic tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3348.4.3 Security tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3358.4.4 Port tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3368.4.5 Internet protocols tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3378.5 Customizing the Lotus Notes Traveler home page . . . . . . . . . . . . . . . . . 3398.5.1 Notes.ini servlet display parameters . . . . . . . . . . . . . . . . . . . . . . . . 3398.6 Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3408.6.1 Log setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3414 IBM Notes Traveler Hints and Tips for a Successful Deployment

8.6.2 Log considerations in a stand-alone environment. . . . . . . . . . . . . . 3498.6.3 Log considerations in a high availability environment . . . . . . . . . . . 3508.7 The travelerutil command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3518.7.1 travelerutil db set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3528.7.2 travelerutil ssl set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3538.8 Monitoring Lotus Notes Traveler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3548.8.1 Monitoring device and server synchronization . . . . . . . . . . . . . . . . 3548.8.2 Monitoring server resource usage. . . . . . . . . . . . . . . . . . . . . . . . . . 3578.8.3 Logging Lotus Notes Traveler status information to log files on anadministrator defined interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3608.8.4 Monitoring Traveler with Watchit. . . . . . . . . . . . . . . . . . . . . . . . . . . 3628.9 Backup and recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3708.9.1 All deployments of Lotus Notes Traveler . . . . . . . . . . . . . . . . . . . . 3708.9.2 Stand-alone deployments of Lotus Notes Traveler . . . . . . . . . . . . . 3708.9.3 High Availability deployments of Lotus Notes Traveler . . . . . . . . . . 3718.10 Recommended maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3718.10.1 All environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3718.10.2 Stand-alone environment only . . . . . . . . . . . . . . . . . . . . . . . . . . . 3728.10.3 High availability environment only. . . . . . . . . . . . . . . . . . . . . . . . . 373Chapter 9. Tuning and troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 3759.1 Performance tuning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3769.1.1 Lotus Notes Traveler high availability considerations . . . . . . . . . . . 3769.1.2 Latest software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3769.1.3 Data filter settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3769.1.4 Log level options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3779.1.5 Enterprise database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3779.1.6 Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3789.1.7 User authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3789.1.8 Transactional logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3799.2 Problem determination guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3799.3 Troubleshooting techniques . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3809.3.1 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3809.3.2 Common user problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388Chapter 10. Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393Contents 5

6 IBM Notes Traveler Hints and Tips for a Successful Deployment

PrefaceMeet the authorsThis wiki was produced by a team of technical specialists from around the world.Sreehari (Sree) Haridevara is a Field Support Engineerbased in Poughkeepsie, New York. He joined the AcceleratedValue team in April of 2008, and brings over 19 years ofindustry experience. In this role, Sree has delivered numeroussuccessful engagements on various Lotus products includingDomino servers, Notes clients, Sametime, Websphere Portal,Quickr, and NotesTraveler. He is well versed with multipleOperating systems including Windows, AIX, Linux, zSeries (Linux and z/OS).Currently, Sree delivers FSS offerings including Domino performance andcapacity planning workshop, NSD workshop, UNIX administration for Dominoadministrators, and customized training for various IBM collaboration solutionsproducts. Previously, Sree worked as a Domino Architect for 12 yearsresponsible for IBM internal Domino deployment and infrastructure for Mail andApplication domains for over 100,000 users.Martin Hill is an IBM accredited Senior IT specialist working inthe IBM UK Mobile Enterprise Services (MES) team. He joinedIBM in 1994 and spent over 12 years working with LotusNotes/Domino and associated products as an EmailMessaging and Collaboration specialist, before moving into hiscurrent MES role. He now works with IBM's clients helpingthem to implement a wide range of mobility related products &services, of which Lotus Notes Traveler is one. He was also one of the technicalleads for the IBM internal deployment of Lotus Notes Traveler in EMEA, whichnow serves 17,000+ IBMers in over forty different countries.Abhishek Jain is working with IBM India Software Labs since2004 and has been in the industry for 10 years. He is currentlyworking as an IT Specialist with IBM Collaboration Servicesand is skilled on various Lotus products. He is a Certified LotusProfessional, Certified Lotus Administrator, and a CertifiedLotus Instructor on both Lotus Domino Administration andDevelopment. Abhishek has been a part of earlier RedWikisCustomizing Quickr 8.1 and Best Practices for Building Web Applications for© Copyright IBM Corp. 2013. All rights reserved. 7

Domino 8.5.1. He has also published developerWorks articles Integrating IBMLotus Forms with IBM Lotus Domino and Auto-zipping Lotus Notes Attachments.John J Johnson is a Field Support Engineer, specializing inLotus Notes Traveler and IBM Sametime, along with Domino.He has been involved extensively with Lotus Notes Traveler forthe last two years, traveling to customers all across NorthAmerica to assist them with their Traveler deployments. Johnstarted with IBM in 1999, working as a developer on internalIBM Lotus Domino Applications. He joined the Field SupportServices (FSS) team in January of 2006.Maiko Miwa is working for IBM Japan Systems EngineeringCo., Ltd. which provides advanced technical support as well astechnology transfer to IBM organizations and clients in AsiaPacific region. Being with Collaboration and Mobile team for 4years, she has served as technical and consulting roles insome Lotus products (especially in WebSphere Portal, IBMConnections and Lotus Notes Traveler) and general mobilesolutions. As an expert in Lotus Notes Traveler, she has involved in areas suchas installation and configuration of Lotus Notes Traveler and writing technicalarticles about it. She also has advised many customers about designing andadministering Lotus Notes Traveler.Matt S Munse is the technical lead for Lotus Notes Travelerlevel 2 support. He has been supporting the Lotus NotesTraveler product since version 8.5.2.1 of the product wasreleased. Prior to this, he spent 8 years supportingWebSphere portal. He has been involved in both the support ofIBM technologies as well as development of the products thathe has supported. Matt has written a number of IBM publisheddocuments including developerWorks articles for WebSphere Portal and pagesfor the Official Info Center documentation for Lotus Notes Traveler.Jenny Tsai is a Software Engineer working in the IBM TaiwanMobility Team. Her area of expertises include Lotus Domino,Lotus Notes Traveler architecture and other mobile solutionsacross various platforms. She has worked with Lotus NotesTraveler product since version 8.5.2.2 and specialising inreliability and performance analysis. Jenny holds a masterdegree in Computer Science from the University of Oxford.8 IBM Notes Traveler Hints and Tips for a Successful Deployment

Peter Volkmar is a level 2 support engineer for Lotus NotesTraveler and IBM Mobile Connect. He started his career as anIBM customer before being seduced by the dark side 28 yearsago. He has been involved with IBM Mobile Connect as adeveloper, a services provider, and a support engineer. Whena scientific experiment from the IBM lab in Heidelberg, ARTour,was first shown in Research Triangle Park, he was involved insetting up its demonstration in 1994; it took root in its new home and grew tobecome IBM Mobile Connect.Whei-Jen Chen is a Project Leader at the International Technical SupportOrganization, San Jose Center. She has extensive experience in applicationdevelopment, database design and modeling, and DB2® system administration.Whei-Jen is an IBM Certified Solutions Expert in Data Management, and an IBMCertified IT SpecialistAcknowledgementsThe authors express their deep gratitude for the content contributed from thefollowing members:►►Jim Dewan is an Advanced Value Leader in IBM for the last seven years. Jimhas developed a series of tools to assist customers in better managing theirdeployments. He has in-depth experiences in Domino Administrationdevelopment, Sametime and Domino Integration, and Domino Linuxdevelopment. Jim shares his work in the Lotus Greenhouse "WatchitCommunity" to provide customers a place to access code, collaborate withthe larger Watchit community, and review documentation.Vladislav Tatarincev is the Technical Director and co-owner of CYONE.www.cyone.eu. He has a Master of Computer Science from LatvianUniversity. He has been working with Domino from release 4.5, for more than10 years. He is also an IBM Certified Security Professional. Vladislav is theauthor of many freeware tools for Domino. His key areas of focus for LotusDomino are: Performance, Traveler, Security. His hobbies include: diving,shark diving, wreck diving, underwater archeology, and motorbikes.We wish to acknowledge a special thank you to the following sponsors and keystakeholders from the Lotus Development, Product Management, and Lotus IDCTeams:► Amanada Bauman - Everyone Writes and IDC Wikis Program Manager► Bill Wimer - Lotus Notes Traveler Chief ProgrammerPreface 9

Additionally, we wish to thank the following members for their technical help andcontributions to this wiki:► J Smith Doss► Curtis Ebbs► Bob Sielken► Raji Akella► Danny Levenson► Corey quinn► Yuhsuke Murakami► Zin Nyein Oo► Mieko Kudoh► Masaki Nakabayashi► David KlineBecome an authorJoin us for a two- to six-week residency program! Share your knowledge withpeers in the industry and learn from others. Help create content about specificproducts or solutions, while getting hands-on experience with leading-edgetechnologies. You will have the opportunity to team with IBM technicalprofessionals, Business Partners, and Clients. Your efforts will help increaseproduct acceptance and customer satisfaction. As a bonus, you will develop anetwork of contacts in IBM development labs, and increase your productivity andmarketability.Find out more about the residency program, browse the residency index, andapply online at:http://www.ibm.com/redbooks/residencies.htmlComments welcomeYour comments are important to us!We want the content in this wiki and all our wikis to be as helpful as possible.Provide us your comments in one of the following ways:►►Use the commenting feature with in the wiki. Login and add comments,located at the bottom of each page.Provide feedback in the Web form located at:http://www-12.lotus.com/ldd/doc/cct/nextgen.nsf/feedback?OpenForm10 IBM Notes Traveler Hints and Tips for a Successful Deployment

Stay connected to IBM Redbooks►►►►►Find us on Facebook:http://www.facebook.com/IBMRedbooksFollow us on Twitter:http://twitter.com/ibmredbooksLook for us on LinkedIn:http://www.linkedin.com/groups?home=&gid=2130806Explore new Redbooks publications, residencies, and workshops with theIBM Redbooks weekly newsletter:https://www.redbooks.ibm.com/Redbooks.nsf/subscribe?OpenFormStay current on recent Redbooks publications with RSS Feeds:http://www.redbooks.ibm.com/rss.htmlPreface 11

12 IBM Notes Traveler Hints and Tips for a Successful Deployment

1Chapter 1.IBM Lotus Notes TraveleroverviewIBM Lotus Notes Traveler software is a push email product that provides a full featured e-mailaccess for Lotus Notes users using supported mobile devices which includes both smartphones and tablets.Lotus Notes Traveler wirelessly synchronizes email, calendar, contacts, journal and to-dodata with an IBM Lotus Domino server without compromise the security aspects of anorganization.The eligible Lotus Domino customers can download the software free of charge using theirrespective PartnerWorld and Passport Advantage accounts or through IBM Salesrepresentative.Lotus Notes Traveler software provides following features:► Provides a full, cross-platform release that includes capabilities for these supportedmobile device platforms: Apple iOS, Google Android, Nokia Symbian, and MicrosoftWindows Mobile.► Supports Lotus Notes mobile users, both through on-premises IBM Lotus Domino or LotusDomino Express deployments, and in the IBM cloud with IBM SmartCloud Notes.► Reads and composes Lotus Domino encrypted email.► Searches your corporate directory to find individuals and groups by name that you want toemail.► Single point of control to monitor the Lotus Notes Traveler user community.► Scheduled synchronization and data filtering policies, including the ability to wipe only theLotus Notes Traveler data.► Supports for remote wipe for lost or stolen devices.► Enforceable Security policies to remotely secure mobile devices.► Automated client updates.► Data in transit is synchronized over secure HTTPS and SSL connection.© Copyright IBM Corp. 2013. All rights reserved. 13

►►Supports both Linux and Microsoft Windows servers.Works over all wired and wireless connections (GPRS, GSM, WiFi, USB, and ActiveSync)Starting with the version 8.5.3 Upgrade Pack 1, the Lotus Traveler server can also beoptionally configured as a server pool to work in high availability mode.1.1 Lotus Notes Traveler architectureLotus Notes Traveler is installed on a Lotus Domino server and runs as a separate add-intask. Having a dedicated Lotus Notes Traveler infrastructure is preferable, so nothing elseshould be deployed on the Lotus Notes Traveler servers to ensure adequate systemresources are available.Each mobile device has a either Lotus Notes Traveler client (Google Android, Symbian Nokiaand Windows Mobile) or profile (Apple iOS) installed which communicates with the LotusNotes Traveler server over http or https. All mobile devices have to download the LotusTraveler client, except for Apple devices which download a configuration a profile to the deviceand use the native iOS email client.The following components are involved when a user accesses the Lotus Notes Travelerserver;► User mail file► Mobile device► Domino directoryThe following figure shows the main components of a simple Lotus Notes Travelerconfiguration and how they interact:Figure 1-1 The main component of Lotus Notes Traveler14 IBM Notes Traveler Hints and Tips for a Successful Deployment

New mail messages arriving in your Inbox on the Domino server arrive on the device withoutyou needing to do anything (that is, are automatically pushed) and can trigger a notificationevent, such as a tone or a device vibration. Updates made on the device such as sending anew mail message or changing a calendar entry are synchronized with the server as soon asa network connection is available, and are reflected in the user's mail file and Notes client.The Lotus Notes Traveler client provides a simple, easy-to-use interface with a minimalnumber of configuration settings. You can customize how much data is synchronized with thedevice to optimize the use of device memory and server resources.The Lotus Traveler server checks the Domino Directory for the user home server and mail fileinformation and subsequently connects to it. The Lotus Traveler server does not store anydata, only the user's designated mail server has the user mail file. The figure below showshow the three components work together:In a stand-alone implementation (that is non high availability) of Lotus NotesTraveler server,there is a local Derby database where information about the user's subscribed folders,devices, and sync status is stored. This derby database also stores any security informationabout the devices on the system if the administrator of the server has implemented specificsettings in regards to devices security. In a high availability implementation of the Lotus NotesTraveler server, this information is kept in a central database on a separate enterprisedatabase server (IBM DB2 for Linux, UNIX, and Windows or Microsoft SQL Sever) andshared amongst all the Lotus Notes Traveler servers in the same high availability pool.There is a friendly way to see the majority of information stored in the Lotus Notes Travelerdatabase referenced above. This is the LotusTraveler.nsf file which is located in the root folderof the Lotus Traveler server for stand-alone implementations or a web interface found athttp(s)://server_name.domain.com/LotusTraveler.nsf for a high availability implementation. Inthis view, you can see all devices, and users. You can use this interface to administer thesedevices and users. In essence, this is the graphical user interface the administrator can use toview and administer the Lotus Notes Traveler's database information.1.2 Introducing Lotus Notes Traveler 8.5.3 Upgrade Pack 1The Lotus Notes Traveler 8.5.3 Upgrade Pack 1 introduces the much desired high availability(HA) feature as an option for the Lotus Notes Traveler deployments.It is still possible to use Lotus Notes Traveler on a single server without high availability(referred to as 'stand alone' in Upgrade Pack 1 terminology) and this is supported by the IBM,but many enterprise customers are expected to move to the HA version of the Lotus NotesTraveler.The Lotus Notes Traveler in HA mode includes the following components:Chapter 1. IBM Lotus Notes Traveler overview 15

►►►►The IP Sprayer (a load balancer) that directs the incoming the Lotus Traveler clientconnection to one of the available configured servers.The Lotus Notes Traveler server pool that receives a connection from the load balancer.In HA mode, a shared relational database replaces the locally stored 'Derby' database thatis used in stand alone mode. Lotus Notes Traveler 8.5.3 Upgrade Pack 1 supports usingboth IBM DB2 for Linux, UNIX, and Windows and Microsoft SQL Server to host therelation database. You can use the high availability features provided in both relationaldatabase servers in your Lotus Notes Traveler environment to make the end to end LotusNotes Traveler highly available. IBM provides a free DB2 entitlement with the Louts NotesTraveler.All other components of mail servers, mail files, the Domino Directory are the same.Apart from the new high availability mode, there are other new feature introduced in LotusNotes Traveler 8.5.3 Upgrade Pack 1 including:► Web administration► Administration features► Client manager► Android enhancements► Miscellaneous new features1.2.1 Web administrationLotus Notes Traveler 8.5.3 Upgrade Pack 1 provides a new web administration tool that isbased on XPages and uses the IBM oneUI framework. You can use this web interface toperform all the activities previously supported by the Lotus Notes Traveler administrationapplication, including remote wipe, setting up security policies, and comprehensive searchcapabilities. The following figure shows the new administration interface which is available inboth stand alone and HA mode:16 IBM Notes Traveler Hints and Tips for a Successful Deployment

1.2.2 Administration featuresThe Lotus Notes Traveler server provides an administrator with different options to managethe server:► Administration– Lotus Domino server console– Administration application (LotusTraveler.nsf)– Lotus Domino server policies– Lotus Domino server security settings►►►Filter limitsIn Lotus Notes Traveler 8.5.2.3, administrative settings could be added to NTSConfig.xmlthat would enforce a maximum filter window for all users. The Lotus Notes Traveleradministration application now includes the ability to configure the maximum filter windowsettings as part of the default settings. A separate filter limit setting is provided for mail,past events, future events, and notes.Scheduled synchronization settingsThe Lotus Notes Traveler administration application now includes the ability to configurethe scheduled synchronization settings as part of the default settings which were earlierconfigured using the Lotus Notes Traveler clients. The SMS part of the scheduled syncsettings continue to be a client only configuration option.Locking of individual default settingsThe Lotus Notes Traveler administration application default settings configuration nowincludes the ability to 'Lock' individual settings. This support previously was only availableby using Lotus Domino server policies. Locking a setting prevents the user from modifyingthat setting from their device. The following figure shows how you can lock a particularsetting:Chapter 1. IBM Lotus Notes Traveler overview 17

1.2.3 Client managerThis newly released subsystem manages Lotus Notes Traveler clients that are available fordownload using the Lotus Notes Traveler server. An administrator can now access views inthe web based administration application that display exactly which client levels are installedon the Lotus Notes Traveler server. The Client manager allows the administrator to assignspecific client levels to individual users or groups of users.1.2.4 Traveler high availabilityThe ability to run multiple Lotus Notes Traveler servers in a high availability service pool isprovided in Lotus Notes 8.3.5 Upgrade Pack 1. This feature allows devices to connect to anyserver in the pool at any given time. Requests are received at any Lotus Notes Traveler serverand a decision is made whether to service the request locally or to route the request toanother server in the pool based on which server is currently monitoring mail for the user andserver loads. If a server in the pool is stopped or unavailable, device requests can be handledby the other servers in the pool without requiring a recovery synchronization.Support for Enterprise Database Servers has been introduced to enable Lotus Notes Travelerhigh availability. In this release, DB2 for Linux, UNIX, and Windows and Microsoft SQL Serverare supported for storing Lotus Notes Traveler Notes administration data and devicesynchronization data. An enterprise database is not required when running Lotus NotesTraveler on a single server (i.e. in stand alone mode).Lotus Notes Traveler also supports the transfer of existing administration and usersynchronization data from the stand-alone Derby database to the enterprise database. Thisallows the migration and/or consolidation of existing Lotus Notes Traveler servers into a LotusNotes Traveler HA pool.18 IBM Notes Traveler Hints and Tips for a Successful Deployment

High availability pool-aware console commandsThe association of a device to a server is easy and transient. To avoid requiring anadministrator to understand where a particular device or user is being processed, themanagement commands have been updated to communicate across servers and run therequest on the appropriate server. New console commands are also added to ease themanagement and serviceability of the pool.Additional contributors to status conditionAdditional factors in determining the status condition (red/yellow/green) of a server areadded. The new conditions include:►►Low disk space on serverExpiration pending of the SSL certificate used to secure Lotus Notes Traveler server toserver communication1.2.5 Android enhancementsThe enhancements for Android mobile devices include both client and server areas:► Enhancements for Android Client– Monthly view for Calendar– Mail and Calendar UI now use larger screen size in tablets► Enhancements for Server managed security policy– Enforce the complex password type (OS 3.0 or higher)– Disable local password storage– Prohibit copy to clipboard– Prohibit export attachments to file system– Prohibit camera (OS 4.0 or higher)– Application password support– Password expiration period (OS 3.0 or higher)– Password history count (OS 3.0 or higher)– Prohibit unencrypted devices (OS 3.0 or higher)1.2.6 Miscellaneous new featuresSome general enhancements that are applicable for all mobile devices are as listed below.Improved handling of Lotus Notes documentsNotes links that are contained in mail messages and viewed on Lotus Notes Traveler clientsnow include an additional URL hotspot which points to the web address of the applicationserver. You can open the linked application using a browser on the mobile device, similar tohow applications can be opened using iNotes. However, there are a number of restrictions toconsider with this functionality:►►The link can only be accessed if a connection can be made from the mobile device to theuser's Domino mail server and/or the Domino application server specified in the link.The application must be web enabled. This means that the Domino HTTP service must berunning on the Domino application server and the application design must have enabledaccess from web clients.Chapter 1. IBM Lotus Notes Traveler overview 19

Sent folder save optionsLotus Notes Traveler now synchronizes with the user preference for handling the saving ofmail in the Sent Mail folder. In the previous releases, sent mail was always saved in the SentMail folder. Additionally, the Lotus Notes Traveler Administrator can override this behaviorusing the NTS_SENDMAIL_SAVE_OPTIONS notes.ini parameter. Supported values are:►►►►user - Honor the user's Notes and iNotes client mail save preferences (default).never - Lotus Notes Traveler never saves sent mail in the Sent Mail folder.always - Mail sent from a Lotus Notes Traveler client is always saved in the Sent folder,regardless of the user's Notes and iNotes client mail save preferences.noatt - Attachments in the outgoing mail will not be saved in the Sent Mail folder.Draft mail attachment optionsLotus Notes Traveler now gives administrators the option for all users who do not to saveattachments when creating a draft document on the device. When the administrator sets thenotes.ini parameter NTS_DRAFT_DO_NOT_SAVE_ATTACHMENTS=true, all attachmentsare stripped from the document being saved on a Domino server.20 IBM Notes Traveler Hints and Tips for a Successful Deployment

2Chapter 2.PlanningIn this chapter, we describe the tasks and the areas you need to consider when planning anIBM Lotus Notes Traveler deployment.© Copyright IBM Corp. 2013. All rights reserved. 21

2.1 Supported hardware and softwareIn this section, we provide the base supported hardware and software for IBM Lotus NotesTraveler. For the complete and the most current Lotus Notes Traveler 8.5.3 Upgrade Pack 1system requirements, see the following website:http://www.ibm.com/support/docview.wss?uid=swg270274992.1.1 Domino Server supportAll versions of IBM Lotus Notes Traveler must be installed and run on a base Lotus Dominoserver. You can use either of these two versions of Lotus Domino for a stand-alone LotusNotes Traveler server:► Lotus Domino 8.5.3 Enterprise Server► Lotus Domino 8.5.3 Messaging ServerTo implement a high availability Lotus Notes Traveler server, you must use Domino 8.5.3Enterprise Server.The code version of both Lotus Domino and Lotus Notes Traveler must be matched to the firstthree digits of the version number. For example, version 8.5.3.x of Lotus Notes Traveler has tobe installed with version 8.5.3.x of Lotus Domino. It is not possible to install a lower version ofLotus Notes Traveler on a higher version of Domino (for example, Lotus Notes Travelerversion 8.5.2.x on Domino version 8.5.3.x). This is because the libraries that are used by theLotus Notes Traveler task are associated with the libraries that the Lotus Domino serverimplements and the Libraries that the Lotus Domino server uses can change in differentreleases of the product. This is why the only supported environments are the environmentsthat match the base versions.Note that during the installation process of Lotus Notes Traveler 8.5.3 Upgrade Pack 1,Domino will automatically be upgraded to the Upgrade Pack 1 of Lotus Domino version 8.5.3if this is not already in place. This upgrade to Lotus Domino is included in the Lotus NotesTraveler installation package of 8.5.3 Upgrade Pack 1. This is because there are certainaspects that are included in this Lotus Domino upgrade pack that are needed for Lotus NotesTraveler new functionality such as XPages for the web administration of the server.For optimal performance, Lotus Notes Traveler should be installed on a dedicated server,including using a dedicated Lotus Domino server that doesn't perform any other LotusDomino functions (for example, mail server or replication hub). In a small scale proof ofconcept or pilot, you could consider installing Lotus Domino mail server, Lotus Notes Traveler,and even other tasks such as Sametime on the same host machine, however the productionsystem should be designed with the capacity carefully planned and have a dedicated serverjust for Lotus Notes Traveler. We describe the capacity planning in 2.4, “Capacity planning” onpage 43.2.1.2 Mail database supportLotus Notes Traveler can use and synchronize with remote mail databases hosted on LotusDomino version 7.0.2 and later, running on any operating system that Lotus Domino supports.Lotus Notes Traveler supports Lotus Notes standard and iNotes mail file templates based onversion 6.5 and higher. So this means that although the Lotus Notes Traveler server itself hasto be at a very specific version, it can synchronize email from any Lotus Domino serverrunning on any platform as long as it is at version 7.0.2 or greater, and using mail file22 IBM Notes Traveler Hints and Tips for a Successful Deployment

templates of version 6.5 and above. It is possible to have your Lotus Notes Traveler serverrunning at a newer version of Lotus Domino than the rest of the Lotus Domino servers in yourdomain. However if doing so, you need to give careful consideration to preventing the newerdatabase design elements replicating out from your Lotus Notes Traveler server to the rest ofthe older Lotus Domino servers in your Lotus Domino domain. More details on Lotus Dominodomain planning can be found in 2.6, “Domino domain configuration” on page 44.2.1.3 Domino directory template support (names.nsf)You must ensure that you use the same Domino directory template for the names.nsfdatabase (pubnames.ntf) version for the Lotus Domino server that you run Lotus NotesTraveler on. Ensure the Domino directory template that is supplied with the version of LotusDomino that matches your Lotus Notes Traveler version. So for example, if using Lotus NotesTraveler 8.5.3 Upgrade Pack 1, the Domino directory template used on the Lotus Dominoserver running Lotus Notes Traveler must also be at version 8.5.3 Upgrade Pack 1. This isbecause there are new fields introduced in each version of Lotus Notes Traveler and only thematching version of Domino directory mail template includes the new fields. If the Dominodirectory template on the Lotus Domino server and Lotus Notes Traveler server do not match,certain fields won't show all of the data. For example, there was no "External Server URL"field in the 8.5.1.x version of Lotus Notes Traveler. If you upgraded the Lotus Notes Travelerserver to 8.5.2.x or later and did not upgrade the Domino directory template, the field for the"External Server URL" would not appear even though this was a valid data field according tothe server.You can check the version of the Domino directory template on any Lotus Domino serverusing the following steps:1. Open the Domino administration console and navigating to the "Files" tab.2. Right-click the Domino directory for the server (names.nsf filename). Select Properties.3. From the pop-up window, select the design tab. The template version is shown in theInheritance section.The template version should be 8.5.3 for a Lotus Domino Server running version 8.5.3, andthat is the required version for Lotus Notes Traveler 8.5.3 upgrade pack 1.When planning your Lotus Notes Traveler infrastructure if you opt to place your Lotus NotesTraveler servers in the same Lotus Domino domain as the rest of your Lotus Domino servers,you need to decide how to manage the Domino directory template. You have three options:►►►Upgrade all your Lotus Domino servers in the Domino domain to use the same version ofLotus Domino as used on your Lotus Notes Traveler Server. This means all your LotusDomino servers will be at the same level and will use the same version the Dominodirectory template, but this may be difficult to achieve if you have a large Lotus Dominoenvironment.Just upgrade your Lotus Notes Traveler servers to use the latest version of Lotus Dominoand allow the updated Domino directory template replicate to the other, older, LotusDomino servers in your Lotus Domino domain. This should work and is supported as theupdated versions of the Domino directory template are designed to be backwardscompatible with previous versions of Lotus Domino (albeit only to a certain number ofprevious versions) but it would be good practice to test this first in your own environment.Especially to ensure that the latest version of the Domino directory template is backwardscompatible with all the older versions of Lotus Domino you have.Just upgrade your Lotus Notes Traveler servers to use the latest version of Lotus Dominoand prevent the new design elements of updated Domino directory template replicatingout to the other, older, Lotus Domino servers in your Lotus Domino domain.Chapter 2. Planning 23

If you place your Lotus Notes Traveler servers in their own dedicated Lotus Domino domaininstead then you can upgrade them to the latest version of Lotus Domino without having toworry about the design of the Domino directory replicating to any other/older Lotus Dominoservers. More details on Lotus Domino domain planning can be found in 2.6, “Domino domainconfiguration” on page 44.2.1.4 Server hardware requirementsThe operating system that is used for the Lotus Notes Traveler server should be a 64-bitversion. The Lotus Notes Traveler server does not copy the user mail files from the LotusDomino mail server to the Lotus Notes Traveler server, but moves the data through the serveras required during synchronization. The Lotus Notes Traveler server must maintain thememory needs for the data transferring from the Lotus Domino mail server to all the end userdevices, and this can be thought of as a "pipeline" from the mail server to the device throughthe memory of the Lotus Notes Traveler server. The number of data connections that are inuse can also be extensive. To better manage the connections, Lotus Notes Traveler requiresresources from the operating system to maintain the amount of information needed tooversee the connections. Therefore, it is recommended to run Notes Traveler on a 64-bitoperating system. Capacity will be severely limited if running Notes Traveler on a 32 bit OS.The following table shows the hardware requirements for Lotus Notes Traveler:FeatureDisk spaceRequirementAlthough you can run Notes Traveler with as little as 500MB of freedisk space, for production environments it is recommended tomaintain at least 5 GB of free disk space. Certain log actions cansuddenly use a lot of disk space, such as a memory dump. Runninglow on disk space will cause file fragmentation and performanceissues. Running out of disk space will cause a server crash andpossibly loss of data.A stand-alone server implementation of Lotus Notes Travelerrequires database space. Running a defragmentation on thedatabase on a regular interval might keep the size of this databasesmall. In 8.5.3 Upgrade Pack 1, the database management code isimproved and defragmentation should not be as necessary as itwas in the previous versions of the product.To help with managing the space that if used by logging, you canput in plan to use the command tell traveler log clear to clear thelogs on the server and reinitialize the logging. Note that running thetell traveler log clear command will remove all previous runtimelogs on the server in regards to Lotus Notes Traveler directory/traveler/logs (NTSUsage*, NTSActivity*, and NTSError* logs). Ifyou decide to do this as part of your maintenance you can planappropriately for your needed disk space.MemoryThe minimum amount of free memory required to run Lotus NotesTraveler is 512 MB. This is in addition to the memory needed for theoperating system, and Lotus Domino itself.For production systems a minimum of 8 GB of system memory isrecommended. More may be required depending on how manyconcurrent users / devices you wish to host. See 2.4, “Capacityplanning” on page 43 for more detail on memory concerns.24 IBM Notes Traveler Hints and Tips for a Successful Deployment

FeatureNetwork protocolsRequirementLotus Notes Traveler supports any network supported by a devicethat provides an HTTP/TCP or HTTPS/TCP connection betweenthe device and the Lotus Notes Traveler server. Examples includeGSM, GPRS, 802.11x, and WiFi. In addition, Lotus Notes Travelercan utilize Short Messaging Service (SMS) for push notificationsinstead of HTTP/HTTPS (for selected mobile device platforms).The SMS is only used for notifications and HTTP/HTTPS is stillrequired for data transfer. For communication between the LotusNotes Traveler server and the Louts Domino mail servers, NotesRPC is used (port 1352 by default).2.1.5 Enterprise database requirementsLotus Notes Traveler High Availability mode requires an enterprise database that is accessedby all Lotus Notes Traveler servers in a common service pool. The following table shows theenterprise databases that are supported. See the database product documentation forinformation on their hardware and software requirements:ProductDB2 for Linux, UNIX, andWindows Enterprise ServerEdition 9.7, Fixpack 5 or higherDB2 for Linux, UNIX, andWindows Workgroup ServerEdition 9.7, Fixpack 5 or higherMicrosoft SQL ServerEnterprise Edition 2008 SP1CU1 or higherMicrosoft SQL ServerEnterprise Edition 2008 R2 SP1CU1 or higherNotes64-bit version recommended.64-bit version recommended.A limited use license to IBM DB2 for Linux, UNIX, and Windows9.7.0.4 Server Edition is included with the Lotus Notes Traveler8.5.3 Upgrade Pack 1 release. This limited use license is providedfor customers who want to deploy a Lotus Notes Traveler HighAvailability server and elect to use this entitled DB2 version as theirRDBMS solution. The DB2 license should not be used for anypurpose other than the support of Lotus Notes Traveler.64-bit version recommended.64-bit version recommended.2.1.6 Server operating systemsThe following table shows the supported operating systems (OS) for Lotus Notes Traveler:Operating systemRed Hat Enterprise Linux(RHEL) 5 Server for x86 (32-bit)Red Hat Enterprise Linux(RHEL) 5 Server for x86 (64-bit)Notes32-bit operating systems are supported, but 64-bit operatingsystems are strongly recommended for all deployments with asignificant number of users. This OS is supported for Lotus NotesTraveler Standalone mode only.Supports Domino server running in 32-bit application mode. Thisoperating system is supported for Lotus Notes Traveler Standalonemode and High Availability mode.Chapter 2. Planning 25

Operating systemRed Hat Enterprise Linux(RHEL) 5 Advanced Platformfor x86 (32-bit)Red Hat Enterprise Linux(RHEL) 5 Advanced Platformfor x86 (64-bit)Red Hat Enterprise Linux(RHEL) 6 Server for x86 (32-bit)Red Hat Enterprise Linux(RHEL) 6 Server for x86 (64-bit)SUSE Linux Enterprise Server(SLES) 10 for x86 (32-bit)SUSE Linux Enterprise Server(SLES) 10 for x86 (64-bit)SUSE Linux Enterprise Server(SLES) 11 for x86 (32-bit)SUSE Linux Enterprise Server(SLES) 11 for x86 (64-bit)Windows Server 2003Enterprise Edition x86 (32-bit)Windows Server 2003 R2Enterprise Edition x86 (32-bit)Windows Server 2003Enterprise Edition x86 (64-bit)Windows Server 2003 R2Enterprise Edition x86 (64-bit)Windows Server 2003Standard Edition x86 (32-bit)Windows Server 2003 R2Standard Edition x86 (32-bit)Notes32-bit operating systems are supported, but 64-bit operatingsystems are strongly recommended for all deployments with asignificant number of users. This OS is supported for Lotus NotesTraveler Standalone mode only.Supports Domino server running in 32-bit application mode. ThisOS is supported for Lotus Notes Traveler Standalone mode andHigh Availability mode.32-bit operating systems are supported, but 64-bit operatingsystems are strongly recommended for all deployments with asignificant number of users. This OS is supported for Lotus NotesTraveler Standalone mode only.Supports Domino server running in 32-bit application mode. ThisOS is supported for Lotus Notes Traveler Standalone mode andHigh Availability mode.32-bit operating systems are supported, but 64-bit operatingsystems are strongly recommended for all deployments with asignificant number of users. This OS is supported for Lotus NotesTraveler Standalone mode only.Supports Domino server running in 32-bit application mode. ThisOS is supported for Lotus Notes Traveler Standalone mode andHigh Availability mode.32-bit operating systems are supported, but 64-bit operatingsystems are strongly recommended for all deployments with asignificant number of users. This OS is supported for Lotus NotesTraveler Standalone mode only.Supports Domino server running in 32-bit application mode. ThisOS is supported for Lotus Notes Traveler Standalone mode andHigh Availability mode.32-bit operating systems are supported, but 64-bit operatingsystems are strongly recommended for all deployments with asignificant number of users. This OS is supported for Lotus NotesTraveler Standalone mode only.32-bit operating systems are supported, but 64-bit operatingsystems are strongly recommended for all deployments with asignificant number of users. This OS is supported for Lotus NotesTraveler Standalone mode only.This OS is supported for Lotus Notes Traveler Standalone modeand High Availability mode.This OS is supported for Lotus Notes Traveler Standalone modeand High Availability mode.32-bit operating systems are supported, but 64-bit operatingsystems are strongly recommended for all deployments with asignificant number of users. This OS is supported for Lotus NotesTraveler Standalone mode only.32-bit operating systems are supported but, 64-bit operatingsystems are strongly recommended for all deployments with asignificant number of users. This OS is supported for Lotus NotesTraveler Standalone mode only.26 IBM Notes Traveler Hints and Tips for a Successful Deployment

Operating systemWindows Server 2003Standard Edition x86 (64-bit)Windows Server 2003 R2Standard Edition x86 (64-bit)Windows Server 2008Enterprise Edition x86 (32-bit)Windows Server 2008Enterprise Edition x86 (64-bit)Windows Server 2008 R2Enterprise Edition x86 (64-bit)Windows Server 2008Standard Edition x86 (32-bit)Windows Server 2008Standard Edition x86 (64-bit)Windows Server 2008 R2Standard Edition x86 (64-bit)NotesThis OS is supported for Lotus Notes Traveler Standalone modeand High Availability mode.This OS is supported for Lotus Notes Traveler Standalone modeand High Availability mode.32-bit operating systems are supported, but 64-bit operatingsystems are strongly recommended for all deployments with asignificant number of users. This OS is supported for Lotus NotesTraveler Standalone mode only.This OS is supported for Lotus Notes Traveler Standalone modeand High Availability mode.This OS is supported for Lotus Notes Traveler Standalone modeand High Availability mode.32-bit operating systems are supported, but 64-bit operatingsystems are strongly recommended for all deployments with asignificant number of users. This OS is supported for Lotus NotesTraveler Standalone mode only.This OS is supported for Lotus Notes Traveler Standalone modeand High Availability mode.This OS is supported for Lotus Notes Traveler Standalone modeand High Availability mode.2.1.7 Web browsers for administrationLotus Notes Traveler supports web based administration through XPages. You can use thisadministration tool in place of the lotustraveler.nsf that was previously used in the Lotus NotesTraveler servers. For the high availability implementation of the server, the web administrationis required as it is no longer possible to administrate the Lotus Notes Traveler environmentusing the lotustraveler.nsf database after the move to HA mode has been completed. Thefollowing web browsers are supported in this capacity:► Apple Safari 5.0 and higher► Mozilla Firefox 3.6 and higher► Microsoft Internet Explorer 7 and higher► Google Chrome 5 and higherImportant: JavaScript and cookie support must be enabled in the web browser for theLotus Notes Traveler web administration application to function properly.2.1.8 IP sprayerLotus Notes Traveler, running in High Availability mode, requires an IP sprayer located in frontof the Lotus Notes Traveler server pool to provide a single URL entry point and to routerequests evenly among the members of the pool. IP sprayer support has been tested with, butnot limited to, the following:► Apache HTTP Server v2.2.22► WebSphere Edge Server v7.0.0.18Chapter 2. Planning 27

2.1.10 Devices and operating systemsThe following table shows the mobile device operating systems that are supported by LotusNotes Traveler:Device/OperatingSystemApple iPhone OS 2Apple iPhone OS 3Apple iOS 4Apple iOS 5Apple iOS 6iPhone, iPhone 3G,iPod Touch (2ndgeneration)iPhone 3GS, iPhone4, iPhone 4S, iPad,iPad2, iPad3, iPodTouch (3rdgeneration andhigher)Nokia Series 60 3rdEditionNokia Series 60 3rdEdition Feature Pack1Nokia Series 60 3rdEdition Feature Pack2NotesNot supported. For reliable operation with Lotus Notes Traveler, upgrading toversion 3.1 firmware or higher is required.IBM strongly encourages upgrading to version 3.1 firmware or higher for usewith Lotus Notes Traveler.IBM strongly encourages upgrading to version 4.0.1 firmware or higher foruse with Lotus Notes Traveler.IBM Lotus Notes Traveler supports the same mail, calendar and contactfeatures in iOS5 that are supported in iOS4. New capabilities in iOS5 (e.g.Reminders) are not supported by Lotus Notes Traveler, but will beconsidered for utilization and support in a future release.IBM Lotus Notes Traveler supports the same mail, calendar and contactfeatures in iOS6 that are supported in iOS5.Supported. Note that these devices do not include on-device encryption.Supported.Lotus Notes Traveler supports all Nokia Series 60 3rd and 5th editiondevices.For a list of Nokia devices that support the Nokia security enablement libraryfor remote security features seedownload.fds-ncom.nokia.com/supportFiles/phones/files/pdf_guides/services/IBM_TTPA_Allow_New_App/IBMTTPAAllowNewApp.SISNokia Series 60 5thEditionNokia Symbian^3EditionDevice encryption is only supported by Symbian^3 devices and they must berunning an operating system level of Symbian Anna release or higher.Nokia Symbian^3 devices do not require a separate download of the Nokiasecurity library required for S60 devices. This support is built into the device.Chapter 2. Planning 29

Device/OperatingSystemWindows Mobile 6.0ClassicNotesLotus Notes Traveler supports all Windows Mobile 6.0, 6.1, and 6.5 devices.Windows Mobile 6.0ProfessionalWindows Mobile 6.0StandardWindows Mobile 6.1ClassicWindows Mobile 6.1ProfessionalWindows Mobile 6.1StandardWindows Mobile 6.5ProfessionalWindows Mobile 6.5StandardAndroid OS 2.0.1+Android OS 3.0+Android OS 4.0+Lotus Notes Traveler supports all devices, including tablets, running AndroidOS 2.0.1 to 2.x. Note that if you wish to use enterprise security features, suchas complete device wipe or device password policies, you must be runningAndroid OS 2.2 or higher.Lotus Notes Traveler supports all devices, including tablets, running AndroidOS 3.0 or higher. This version is required for enablement of some Androidsecurity features, including: Complex character device password support,device password expiration, device password history count and whole deviceencryption.Lotus Notes Traveler supports all devices, including tablets, running AndroidOS 4.0 or higher. This version supports all Android security features fromprevious Android releases and adds support for Prohibit Camera.Important: IBM recommends upgrading the firmware of all Android, Apple, Nokia, andWindows Mobile devices to the latest levels. The specific delivery technique varies widelyand depends on the device, the carrier, and many other factors.What does IBM do internally?The IBM internal implementation of Lotus Notes Traveler is currently based on a mixture ofWindows and Linux based servers, but a project is underway to migrate to using Linux only.All of servers are run as virtual 'guests' on a VMware 4.5.1 Enterprise environment. Thespecifications of the virtual guests are as follows:Windows VMware guest specifications:► 4 vCPUs► 8GB - 12GB of memory (the most heavily utilized servers were upgraded from 8 GB to 12GB)► Windows 2008 R2 64-bit30 IBM Notes Traveler Hints and Tips for a Successful Deployment

►SAN hosted disks with separate volumes for the operating system (C:), program binaries(D:) and log files (E:).Linux VMware Guest Specifications:► 4 vCPUs► 8GB memory► Redhat 6 Enterprise Server► SAN hosted disks with separate file systems and mount points for the operating system,program binaries and log files.Important: If using a Virtual System environment, a dedicated storage such as SANhosted disks used by IBM is important. Running Notes Traveler in stand alone mode is verydisk IO heavy. Often times Virtual Machines are not given sufficient disk priority to performat maximum capacity. In HA mode much of the disk processing is moved to the databaseserver, and it is this server that disk IO speed will be critical.For details of how many users IBM host on Lotus Notes Traveler servers of this specification,see 2.4, “Capacity planning” on page 43.2.2 Choosing a stand-alone or high availability configurationfor Lotus Notes TravelerWhen deciding to deploy IBM Lotus Notes Traveler version 8.5.3 Upgrade Pack 1, a numberof questions should be asked in regards to using the high availability (HA) option or thestand-alone option. By default, the installation of 8.5.3 Upgrade Pack 1 is a stand-aloneserver. It is not until you want to configure Lotus Notes Traveler for HA that an enterprisedatabase and a 'front-end' IP sprayer are required.The two main influencing factors to choosing a stand-alone server versus an HA Lotus NotesTraveler implementation are:► The number of devices Lotus Notes Traveler is to service►The need for continuous availability or fail-over capability if a Lotus Notes Traveler serverinstance becomes unavailable.Other factors are also discussed after we address these main two concerns.2.2.1 Number of devicesLotus Notes Traveler 8.5.3 Upgrade Pack 1 has improved the server capability to managememory and data in the servers. With this improvement, the server performs faster andmaintains better data organization in the Lotus Notes Traveler databases. These are eitherthe local derby databases that are used by Lotus Notes Traveler in stand-alone mode, or theenterprise databases that are used in the HA mode. The improvement was largely due to theimprovement, and refactoring of many of the SQL queries that are used, and adjustments tothe tables that are contained in the Lotus Notes Traveler databases. Because of theseimportant factors, if your current implementation of Lotus Notes Traveler is providing servicefor 2,000 devices or less, then a stand-alone server with 8.5.3 Upgrade Pack 1 (of the correctspecification) would be sufficient if you do not need your Lotus Notes Traveler server to behighly available.Chapter 2. Planning 31

If you plan to support more than 2,000 devices, using the HA environment is your best option.A single Lotus Notes Traveler 8.5.3 Upgrade Pack 1 server in an HA configuration can serviceup to approximately 2,500 devices on a single server. For any additional devices above thisnumber, another server is required to handle the load. A single HA server pool (consisting ofmultiple Lotus Notes Traveler servers, all configured in HA mode) can support approximately10,000 devices. The basic rule of thumb is that the number of servers required in a LotusNotes Traveler HA server pool is 1 + the number of servers needed to serve the load. Forexample, if you were to implement an environment that was intended to serve 5,000 users,you would need 3 Lotus Notes Traveler servers. The additional server is required so that ifone of the servers in the pool failed, all of the devices can still be serviced by the remainingservers in the pool without degrading the quality of the service. Note that all of the servers ina HA pool are always used in normal circumstances so the additional server is utilized all ofthe time.2.2.2 System availability considerationIf you wish to ensure that the Lotus Notes Traveler solution has continuous availability, thenthe HA option is the solution that must be used.If you are implementing a HA solution you need to ensure that all of the components thatmake up the end to end Lotus Notes Traveler server are also high availably. As such the otheraspects of the solution that need to be considered and have a high availability solution of theirown include:► A HTTP/IP Sprayer or load balancer server► A Lotus Domino mail server (for example, use Lotus Domino clustering)► A high availability solution for the enterprise database2.2.3 Other considerationsThe other considerations of using an HA solution include:► Server resource constraint:If your servers has a maximum of 8 GB memory only, the HA solution allows you to havemultiple severs. With multiple servers you can handle a higher load with fewer devices oneach server. Thus, you are able to service more devices with more machines when themachines are restricted on the resources they are allotted. This is more common in a VMenvironment.► Network constraint:If the internal network speed is not fast, or bandwidth is a limitation, consider thestand-alone solution if you do not need a HA solution according to the first two pointsdescribed in this section. In a stand-alone configuration, all the resources are local andthere is no traffic from the HTTP/IP Sprayer to the Lotus Notes Traveler server to theenterprise database server and back within the network.2.2.4 What does IBM do internally?At the time of writing, the IBM internal implementation of Lotus Notes Traveler is comprisedentirely of stand alone Lotus Notes Traveler servers.32 IBM Notes Traveler Hints and Tips for a Successful Deployment

2.3 Planning your server and network topologyWhen planning the server and network topology for a Lotus Notes Traveler environment, thereare a number of key points that you should consider:► On which Lotus Domino servers should you install Lotus Notes Traveler?► Does your Lotus Notes Traveler environment need to be highly available?►►How will the user mobile devices, which are typically on an external mobile data network,connect to your Lotus Notes Traveler server?How will your Lotus Notes Traveler server connect to the Lotus Domino servers hostingthe user’s mail files?2.3.1 Choosing a Lotus Domino serverIt is advisable to use a dedicated Lotus Domino server for hosting Lotus Notes Traveler that isnot used for performing any other role (for example, mail server, routing hub, and so on). Thisconfiguration not only maximizes the number of users that the Lotus Notes Traveler servercan host, but also has other advantages such as being able to apply Lotus Notes Travelerspecific configuration and tuning settings, enabling the server to be upgraded easier, andgiving you more flexibility as to where you place your Lotus Notes Traveler servers in yournetwork topology.2.3.2 High availability or stand-aloneImplementing high availability for your Lotus Notes Traveler environment is a decision youhave to make based on how critical the service is to your business. A high availability solutionmeans that your users can continue to use the Lotus Notes Traveler service even in the eventof an outage. However, it does increase the complexity of the overall Lotus Notes Travelerenvironment, so, if the availability of the Lotus Traveler service is not considered to be“business critical”, you have the choice of implementing a simpler stand-alone solutioninstead.2.3.3 ConnectivityThere are three different approaches to providing the necessary connectivity between LotusNotes Traveler, the users, and their respective mail servers. However, the implementation ofeach varies slightly depending on if you also want to enable High Availability (HA). All threevariants work in a HA configuration, so the decision on whether to use HA does not restrictwhich of the three approaches you can use. The three approaches are described in moredetail in the following sections, including details of the pros and cons of each to help youchoose which is best suited to your own environment.Option one: A direct connection solutionIn a direct connection topology, the Lotus Notes Traveler server is placed in a networkde-militarized zone (DMZ) that enables the Notes Traveler to connect directly to internet usingthe "front" firewall of the DMZ. The Lotus Notes Traveler is able to access to the Lotus Dominomail server through the "back" firewall of the DMZ.This topology is shown in the following figure:Chapter 2. Planning 33

Why use a direct connect solution?As a direct connect based solution is the quickest and easiest to implement, it is often used inan initial pilot or proof of concept of Lotus Notes Traveler. However, even in thesecircumstances, you still have to ensure the servers are sufficiently secured before exposingthem to internet, especially if they will be synchronizing data from your productionenvironment.Implementing High Availability in a direct connect solutionWhen implementing high availability (HA) in a direct connect solution, the pool of HA LotusNotes Traveler servers is placed in the DMZ so that all of the servers in that pool can beaccessed from the internet. This pool of servers is then addressed using either a simple“round robin” DNS entry that contains an entry for all the servers in the pool or using aseparate IP sprayer server, depending on how you implement the load balancing part of theHA solution (2.14, “Mobile device management integration” on page 63 for more details onload balancer considerations). Because the HA solution for Lotus Notes Traveler also requiresan enterprise database server (either IBM DB2 for Linux, UNIX, or Windows or Microsoft SQLServer) that is hosted on the internal network, an additional rule on the "back" firewall of theDMZ is required to enable connectivity between the Lotus Notes Traveler server and thedatabase server.The following figures show the topology for a direct connect solution with HA using both roundrobin DNS and an IP sprayer:34 IBM Notes Traveler Hints and Tips for a Successful Deployment

Lotus Notes Traveler direct connection with high availability via round robin DNS:Chapter 2. Planning 35

Lotus Notes Traveler direct connection with high availability using an IP sprayer:Advantages of a direct connect solutionThe main advantage of the direct connection solution is that it is the simplest and quickest toimplement. All that is required is a network DMZ and a new server upon which to host LotusNotes Traveler.Disadvantages of a direct connect solutionThe main disadvantage of the direct connection solution is that it is the least secure becauseit exposes the Lotus Notes Traveler server (and the Lotus Domino server hosting it) to theinternet.The front firewall of the DMZ only requires the HTTPS port to be opened (443) but this allowsall external web browser traffic to connect to the Lotus Notes Traveler server. This means theoperating system, the Lotus Domino server, and the Lotus Notes Traveler server all must beproperly “hardened” to make sure they are secure. These servers also must be patchedregularly to ensure they remain secure.If using a direct connect solution, consider deploying your Lotus Notes Traveler server in aseparate Lotus Domino domain to the Lotus Domino mail servers to increase the level ofsecurity at the Domino layer. This implementation prevents the servers on your main Dominodomain (and the data they host, such as the Domino directory etc) from being exposeddirectly to the internet. For more details on implementing Lotus Notes Traveler in a separateLotus Domino domain, see 2.6, “Domino domain configuration” on page 44.Another disadvantage of the direct connect solution is that Lotus Notes document links willnot work in Lotus Notes Traveler unless additional configuration is implemented to support it(e.g. opening more firewall rules between the Lotus Notes Traveler servers and the Lotus36 IBM Notes Traveler Hints and Tips for a Successful Deployment

Domino Mail servers). So if a user receives an email that contains a link to another documenthosted somewhere in the Lotus Notes environment, they cannot use that link. This isbecause, although Lotus Notes Traveler does support Lotus Notes document links, the LotusDomino server hosting the document that the link points to must be both HTTP enabled andaccessible on the network to the user device through HTTP. In a direct connection solution, bydefault only the Lotus Notes Traveler server itself is accessible to the user device. So if beingable to use Lotus Notes document links via Lotus Notes Traveler is required, it would also benecessary to implement the network layer configuration changes to provide the connectivitybetween the Lotus Notes Traveler server and the Lotus Domino mail servers for it to work.Option two: A reverse proxy solutionIn a reverse proxy based solution, the Lotus Notes Traveler server is placed in your internalnetwork and a reverse proxy server is placed in a network de-militarized zone (DMZ). Theconnectivity between the user device and the Lotus Notes Traveler server is handled by proxyserver, so the device only ever connects directly to the proxy server and then the proxy server(transparently) provides the connectivity to the Lotus Notes Traveler server. As the LotusNotes Traveler server is on the internal network, there are no connectivity restrictionsbetween it and the Lotus Domino mail servers.The following figure shows this topology:Why use a reverse proxy solution?A reverse proxy based solution negates some of the security risks associated with the directconnect solution, but is generally easier and cheaper to implement than a Virtual PrivateNetwork (VPN) based solution. As such, it is a good choice if you want to implement asolution with strong security but do not want the complexity and cost associated withChapter 2. Planning 37

implementing a separate VPN infrastructure. If implementing a HA solution, you also have theoption to use a combined proxy and IP sprayer server to provide the required functionalitywith the minimum number of servers.Implementing high availability in a reverse proxy solutionWhen implementing high availability (HA) in a reverse proxy solution, rather than connectingto the Lotus Notes Traveler server, the proxy server connects to an IP Sprayer located on theinternal network instead. That IP Sprayer then passes the connection from the user device onto one of the Lotus Notes Traveler servers in the HA pool. Alternatively, if you use a proxyserver that supports a load balancing/IP spraying capability (such as IBM Mobile Connect), itis also possible to combine the IP spraying function with the reverse proxy meaning that thereverse proxy performs both of these roles, reducing the number of server instances requiredto provide the Lotus Notes Traveler infrastructure.As the Lotus Notes Traveler servers are located on the internal network, they can connectdirectly to the enterprise database server that is also required in a HA configuration.The following figures are examples of reverse proxy topology using both a separate IPsprayer and a combined IP sprayer and proxy:Lotus Notes Traveler reverse proxy connection with high availability using a separate IPsprayer:38 IBM Notes Traveler Hints and Tips for a Successful Deployment

Lotus Notes Traveler reverse proxy connection with high availability using combined proxyand IP sprayer:Advantages of a reverse proxy solutionThe main advantage of the reverse proxy solution is that the Lotus Domino server runningLotus Notes Traveler is no longer directly connected to the external internet, reducing thesecurity risks associated of exposing the data hosted on these servers and thus making theoverall solution more secure.Another advantage of this solution is that if you configure Single Sign On (SSO)authentication between the proxy server and the Lotus Notes Traveler server, you can off loadmuch of the user authentication processing to the proxy server. This can potentially improvethe performance of your Lotus Traveler server as it will only process users who have alreadyauthenticated successfully with the proxy server. Configuring SSO is described in more detailin 7.2, “Configuring single sign-on” on page 297.Disadvantages of a reverse proxy solutionThe main disadvantage of the reverse proxy solution is that it increases the number of serverinstances that make up the Lotus Notes Traveler environment. This topology also increasesthe complexity as a separate proxy server is required, requiring additional skills to support thereverse proxy server and additional configuration to integrate the reverse proxy server withLotus Notes Traveler. However, the benefit of the additional security a reverse proxy solutionoffers will generally outweigh this disadvantage in the majority of circumstances.Another disadvantage is that the reverse proxy solution only provides connectivity to theLotus Notes Traveler servers themselves and not to anything else on the internal network.Chapter 2. Planning 39

This means that the users cannot access other applications or data on the internal network,such a browsing intranet web pages or using Sametime.A further disadvantage is that, just like the direct connect solution, Lotus Notes documentlinks will not work in Lotus Notes Traveler unless additional configuration is implemented tosupport it (e.g. opening more firewall rules between the Lotus Notes Traveler servers and theLotus Domino Mail servers). This is because, although Lotus Notes Traveler does supportLotus Notes document links, the Lotus Domino server hosting the document that the linkpoints to must be both HTTP enabled and accessible on the network to the user’s device viaHTTP. In a reverse proxy solution typically only the Lotus Notes Traveler server itself isaccessible to the user’s device, via the connectivity provided by the proxy server. So if beingable to use Lotus Notes document links via Lotus Notes Traveler is required, it would also benecessary to implement the network layer configuration changes to provide the connectivitybetween the Lotus Notes Traveler server and the Lotus Domino mail servers for it to work.Option three: A virtual private network solutionIn a virtual private network (VPN) based solution, a VPN connection (tunnel) is establishedbetween the users mobile device and the internal network, through a VPN server located inthe network de-militarized zone (DMZ). Once this VPN connection is established, the usersmobile device is effectively connected the internal network and has direct connectivity to all ofthe servers located on it. All of the network traffic between the mobile device and the internalnetwork is sent through the VPN connection, which is normally encrypted as well. This meansthat all of the Lotus Notes Servers can be located on the internal network and, once a VPNconnection is established, the user mobile devices can connect directly to them.The following figure shows the topology of the virtual private network solution:40 IBM Notes Traveler Hints and Tips for a Successful Deployment

Why use a Virtual Private Network solution?A VPN based solution not only negates the security risks associated with the directconnection solution, but also has the advantage over a reverse proxy solution of connectingthe mobile device to more of the internal network rather than just the Lotus Notes Travelerserver. This makes the VPN based solution a better solution if you want to have mobiledevices to connect securely to more than just Lotus Notes Traveler. It is also a good solution ifyou want to be able to use Lotus Notes document links in Lotus Notes Traveler.Implementing high availability in a virtual private network solutionWhen implementing high availability (HA) in a virtual private network, the pool of HA LotusNotes Traveler servers are located on the internal work along with a separate IP sprayer. Theusers devices are then able to connect directly to the IP sprayer through the VPN connection(once it has been established).The following figure shows the topology of virtual private network with HA:Advantages of a virtual private network solutionThe main advantage of the virtual private network solution is that the VPN connectionbetween the user mobile device and the internal network can be used for more than justaccessing Lotus Notes Traveler. So it can also be used to access your internal intranet orother internal applications (for example, Sametime). Because the VPN connection is normallyencrypted, all of these accesses can be done securely well.Another advantage of a VPN based solution is that, just as with the reverse proxy solution, theLotus Domino and Lotus Notes Traveler servers are no longer directly connected to theexternal internet. Therefore, the security risks associated with exposing the data hosted onthese servers is reduced, thus making the overall solution more secure.A VPN solution is also a good solution for Lotus Notes document links to be usable in LotusNotes Traveler. This is because the user mobile device will be able to use the VPN to connectChapter 2. Planning 41

to the Lotus Domino server hosting the document that the link points to, although that LotusDomino server will still need to be HTTP enabled for the link to be accessible through LotusNotes Traveler.Disadvantages of a virtual private network solutionThere are three main disadvantages of using a virtual private network solution. The first is thecomplexity and potential cost of implementing and supporting the additional VPNinfrastructure itself, which of three different connectivity solutions for Lotus Notes Traveler isprobably the highest.The second is that in order for Lotus Notes Traveler to sync, the user device must first have aVPN connection established. Although many modern mobile devices now support VPNconnections natively, some might still require a separate VPN client to be installed.Regardless of the device type and VPN client used, Lotus Notes Traveler cannotautomatically establish the VPN connection itself when Notes Traveler needs the connection.Therefore, if the VPN connection is not already established, Lotus Notes Traveler cannotsynchronize data to the device. This is a significant drawback compared to a reverse proxybased solution because in that, Lotus Notes Traveler is always able to connect to the proxyserver (assuming there is a data network connection available) so synchronization alwaysoccur automatically without the need for the user to ensure a separate network connection isenabled.The third disadvantage is that Apple does not send the push messages over a VPNconnection. This means that all iOS devices will not receive any push notifications from Apple.Email synchronisation does work (so users can still get their email) but it will not be possibleto automatically push anything to the user's devices. Note that this limitation only applies toApple and iOS devices in a VPN implementation.What does IBM do internally?The IBM internal implementation of Lotus Notes Traveler uses a reverse proxy based solutionbased on IBM Mobile Connect (IMC). The IMC and Lotus Notes Traveler servers areconfigured to use Single Sign On (SSO), so the users only authenticate with the IMC servers.Further reading on planning your server and network topologyThe following articles provide more information on planning your server and networktopology:► Planning your server topology -http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Planning_your_server_topology_A853UP1► Planning your network topology -http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Planning_your_network_topology_A853UP1► Direct connection -http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Direct_connection_A853UP1► Using a reverse proxy -http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Using_a_reverse_proxy_A853UP1► Using a virtual private network -http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Using_a_virtual_private_network_A853UP142 IBM Notes Traveler Hints and Tips for a Successful Deployment

2.4 Capacity planningSizing the servers for a Lotus Notes Traveler implementation can be challenging becausethere are a number of different factors that must be considered. When considering thecapacity of a Lotus Notes Traveler server system, you need to consider the processor,memory, disk space, and network requirements of the software that will be hosted on thesystem. A Lotus Notes Traveler server system must have Lotus Notes Traveler itself installed,and a Lotus Domino Server with the HTTP task enabled regardless the topology you areusing for your Lotus Notes Traveler environment. When planning the over all server capacity,you also need to consider any future expansion of service to new users.For the capacity planning guidelines, seehttp://www-10.lotus.com/ldd/dominowiki.nsf/xpDocViewer.xsp?lookupName=Administering+Lotus+Notes+Traveler+8.5.3+Upgrade+Pack+2#action=openDocument&res_title=Capacity_planning_guidelines_for_Lotus_Notes_Traveler_A853UP2&content=pdcontentThe best is to open a case with IBM TechLine and have a team come on-site or preformremote analysis to evaluate your business requirements and provide you the systemrequirements. For details on how to request this service work with your IBM salesrepresentatives for further information, this service is not always a paid engagement.2.5 Catering for user with multiple devicesBy default, Lotus Notes Traveler allows an unlimited number of devices per user to connect tothe Lotus Notes Traveler server. Many users will have multiple devices, a mobile phone and atablet for example. In addition, you may want to allow users to "Bring Your Own Device"(BYOD), and therefore users may also get their Personal Information Management (PIM) dataon additional devices, such as their personal mobile phone, personal tablet, or devices ownedby their spouse. Unregulated, this can present a multitude of problems for the Lotus NotesTraveler administrator and management. It will also have an impact on your server sizing andcapacity planning, because the performance of a Lotus Notes Traveler server is affected bythe number of active devices with which it has to synchronize, rather than the number ofregistered users. To help manage this, It is possible to optionally configure Lotus NotesTraveler to restrict the number of devices each user is permitted. As such, a decision shouldbe made on the number of mobile devices you wish to allow per user.If you want to maximize the number of users a single Lotus Notes Traveler server can supportthen set this number to one. If you are willing to provide additional server capacity to allowusers to have multiple devices then you can set this number higher. A value of two wouldallow users to have both a smart phone and a tablet device. However be aware that in settinga device limit, there will be some overhead on your Lotus Notes Traveler administrators tomanage requests from users who are changing or swapping devices as they won't be able toregister their new device until their old one is either removed by an Administrator orautomatically deleted after a period of inactivity to free up one of their permitted device quota.As such you may wish to consider setting the limit to 3 devices (or higher) so that a user canhave 2 active devices at any one time plus a spare quota to allow the migration to a newdevice without having to request any administrator support. You also have the option of notsetting any device limit at all, but be aware that in doing so you are allowing users to registeras many devices as they wish which could cause issues with server performance andcapacity planning as previously stated.Administrators also must consider the amount of resources on the Lotus Notes Travelerserver that will be consumed by each additional device. The addition of each device willChapter 2. Planning 43

equire the use of more memory, processor cycles, and storage. A Lotus Notes Travelerserver is limited to a finite number of devices it can handle, depending on the processors andmemory on the server, and the amount of mail the users maintain on the device. Rememberthat this is a per mobile device resource, not per user and each device's state information ismaintained separately by the Lotus Notes Traveler server from all the other devices owned bya user.Each mobile device will also create a demand for services on the Lotus Domino Mail servers.When a mobile device connects to a Lotus Notes Traveler server, it will prompt the NoteTraveler server to poll the Mail server every three seconds, by default settings, for anychanges that needs to be synched with the mobile device. This is approximately the sameamount of demand on the mail server as when a user connects directly to the mail server fortheir PIM data. Each time a new device is registered, there is no additional polling required,but there will be additional load on the mail servers as these devices perform synchronization.So be aware that allowing users to have multiple devices will increase the load on your LotusDomino Mail server as well.Lotus Notes Traveler provides a setting that can be utilized to allow a device to connect onlyafter approval from an administrator, or set to allow a certain number of devices for a userbefore approval is required for additional devices to connect. You can use these settings tohelp you manage how many devices a user can have configured for use with Lotus NotesTraveler. See 8.2.2, “Device settings” on page 309 for information on how to set up a limit onthe number of devices.2.5.1 What does IBM do internally?In the IBM internal implementation of Lotus Notes Traveler, users are not restricted on thenumber of devices they are allowed to use (i.e. users are permitted multiple devices). Toaccommodate this, the number of registered users each Lotus Notes Traveler server supportsis less than its maximum so that there is spare capacity for users with multiple devices. Onaverage, we see approximately 15% - 20% more devices on each server than we haveregistered users.2.6 Domino domain configurationYou can install the IBM® Lotus Notes® Traveler server in the same Domino® domain as yourmail servers or install in it's own isolated Domino Domain. Installing in the same domain asmail servers simplifies the setup but can complicate upgrade process as many customersupgrade their Traveler servers more frequently than their mail servers. If installing the NotesTraveler server in the DMZ then you should always install in an isolated Domino domain toimprove security and limit the information stored in the local names.nsf in the DMZ. For moreon network setups see 2.3, “Planning your server and network topology” on page 33.The following checklist covers all Notes Traveler setups, however when installing in the samedomain as the mail servers, many of these items come for free. If installing in an isolatedDomino Domain or your company has multiple Domino Domains, be sure to ensure all ofthese items are satisfied.►►The Lotus Notes Traveler server must be able to physically connect to mail servers in theother domains.The server ID file used by the Lotus Notes Traveler server must be cross-certified with anyother Domino domains that the Lotus Notes Traveler server needs a connection to.44 IBM Notes Traveler Hints and Tips for a Successful Deployment

►►►►►The remote mail servers must grant server access to the Lotus Notes Traveler server.Generally this is best accomplished by putting the Traveler server in theLocalDomainServers group.The user's mail file must grant manager plus delete access to the Lotus Notes Travelerserver. Generally this is best accomplished by putting the Traveler server in theLocalDomainServers group.The Notes Traveler server must have access to the Domino directory or LDAP serverbeing used for User information storage and authentication. If not the local names.nsf thenDirectory assistance must be used to point to this directory or directories.The Domino directory or LDAP server must be capable of returning the home mail serverand the mail file path name for each user that registers with the Lotus Notes Travelerserver. If using an LDAP server that does not contain the mail server information, it mustreturn a unique distinguished name or internet address that can be used to find the mailserver when performing a lookup against the local names.nsf or Domino directoryspecified by Directory Assistance.If you are using multiple Domino domains and plan on implementing mobile securitypolicies, it is easier to use Lotus Notes Traveler default settings to define security policiesrather than use Lotus Notes Traveler policy settings documents that are part of theDomino administration policy setup. If using Lotus Notes Traveler policy documents, youhave to define the policy settings separately in every different Domino domain for them towork properly. If you are using Lotus Notes Traveler default settings, then these settingsand security policies apply to any user that connects to the Lotus Notes Traveler serverregardless of the Domino domain the user belongs to. For more information, see 8.2.2,“Device settings” on page 309.It is possible to have a Lotus Notes Traveler server or a Traveler High Availability poolsupporting mobile users in multiple Domino domains. The configuration changes required aresame as above: cross-certification of the domains, update security access in serverdocument, and configure Directory Assistance on Traveler server to authenticate with all thedomains or make available the person records locally.Considerations when choosing single or multiple domain configuration:Lotus Traveler and Domino mail servers in same domain:► Generally for smaller companies, who only have one mail domain.► Simpler Administration and Maintenance of the Domain, with replication and mail routing.► Common Server configuration documents and program documents in the same domainkeep the configuration easy to maintain.► No special Authentication configuration needed for users within same domain where allmail users exist in the primary Domino directory (names.nsf)Lotus Traveler and Domino mail servers in separate domain:► Required for larger environments running multiple mail domains.► Recommended if running the Notes Traveler server in the DMZ.► Better Security, since no mail users in Lotus Traveler Domino directory.► Both Traveler domain and Domino mail server domain(s) need to be cross-certified► Directory assistance needs to be configured on Lotus Traveler server for user lookup andauthentication of users in other mail domainsChapter 2. Planning 45

2.6.1 What does IBM do internally?In the IBM internal implementation of Lotus Notes Traveler, multiple Traveler servers aredeployed in each Domino mail domain. Users are assigned to a Notes Traveler server that isa part of their mail domain. The Traveler servers are inside the corporate firewall and uses theIBM Mobile Connect reverse proxy to provide external network access and improve security.There are a few smaller mail domains which do not have Traveler servers deployed. Theseusers are assigned to a Notes Traveler server in a different domain and Directory Assistanceis used to provide proper user lookup.2.6.2 Further reading on supporting multiple Lotus Dominohttp://publib.boulder.ibm.com/infocenter/domhelp/v8r0/index.jsp?topic=%2Fcom.ibm.help.lnt851.doc%2FPlan_Domino_domains.html2.7 Security2.7.1 Device securityIn this section we describe various aspects of security that you should consider whenimplementing a Lotus Notes Traveler environment, both from a client and server perspective.We cover the following topics:► 2.7.1, “Device security”► 2.7.2, “Server security” on page 52 2.7.2► 2.7.3, “Encrypting Lotus Notes Traveler network traffic” on page 53► 2.7.4, “Internet password lockout” on page 53When planning the security of the devices that will be using Lotus Notes Traveler, you shouldconsider the following areas:►►►►Company owned devices versus employee Bring Your Own Device:You must consider whether to limit the mobile devices to only company purchased devicesor to allow employee purchased devices, which is commonly referenced as "bring yourown device" (BYOD). This is a business decision and should adhere to the company'ssecurity policy. The security policies you can apply to a device may have to varydepending on who owns the device.Ownership of the data on the mobile deviceThe company owns all the corporate related data that resides on the mobile device viaLotus Notes Traveler, but what about all the rest of the data, personal photos, contact lists,and so on? Your company should have business conduct guideline that clear define thedata ownership and employee should follow the guidelines.Company rights if the device is lost, misplaced, or stolen.You must understand your company's policy about how to handle the data of a lost,misplaced, or stolen device and how this may vary depending on who owns the device.Lotus Notes Traveler has several security features that can help a company to protect theirdata.Required version of OS on Mobile DevicesEarlier mobile device Operating Systems (OS) do not support many of the securityfeatures that are now standard requirements for many companies. For example, Androiddevices must be at level 2.2 or higher to support the Remote Wipe options. If an installed46 IBM Notes Traveler Hints and Tips for a Successful Deployment

version OS does not support a companies security requirements you may wish to considernot allowing them to connect to your Lotus Notes Traveler environment.The following table lists the device security options, at a high level, available in Lotus NotesTraveler at the time this wiki is written. You should check the current security options formobile operating system to ensure they meet your companies requirements before allowingdevices based on that OS version to connect to your environment. Note: if you are using aMobile Device Management (MDM) solution in addition to Lotus Notes Traveler, the securityoptions from that may override the options listed in this table:Device securityConsideration should be given to the control of the Lotus Notes Traveler data on the mobiledevice, who owns it and how to protect it. Especially in the context as to how in the event thata mobile device is lost, or worse, stolen, how you can protect the data stored on the device.You also need to consider what happens to the data when a user leaves the company. Havingsome kind of legal agreement that users must agree to before using the Lotus Notes Travelerservice can help with. This agreement can then specify that the company can, at itsdiscretion, take any and all steps that are deemed appropriate to protect the data. Optionscan include deny access to the device which prevents the synching of data, or wiping thedevice of just Lotus Notes Traveler data or completely wiping all data and settings from adevice and returning it to its factory default settings.Lotus Notes Traveler has the ability to apply certain security settings on the end user mobiledevices. Applying security settings to these devices can be used to help protect the enterprisedata that Lotus Notes Traveler synchronizes to them from unauthorized access, if the deviceis lost or stolen.As an administrator, you can either have a single default policy that applies to all users or usemultiple policies and apply them to different groups of users, allowing different securitysettings to be applied to different users.Chapter 2. Planning 47

The settings that can be applied vary between the different mobile device platforms that LotusNotes Traveler supports (Windows Mobile, Nokia, Apple iOS and Android), but all include theability to require a password be enabled on the device. The following figures show thesecurity settings that are available on each of the different platforms, each of these individualsettings is described in more detail of 8.2.2, “Device settings” on page 309.Windows Mobile Device Security SettingsNokia (Symbian) Device Security SettingsApple (iOS) Device Security Settings48 IBM Notes Traveler Hints and Tips for a Successful Deployment

Android Device Security SettingsChapter 2. Planning 49

Although the exact security settings vary between the different device platforms, theygenerally all provide some capability in the following areas:►►►►Enabling a device password - This turns on a password on the mobile device, and definesrules regarding the length and strength of that password.Enabling encryption of storage cards - This encrypts the contents of any plug-in storagemedia cards inserted into the device.Prohibiting devices incapable of security enablement - This prevents devices that do notsupport the ability for security settings to be automatically enforced from being used.The latest Android devices (running Android version 3.x and 4.x) also provide thecapability to disable certain functions, such a copying data from Lotus Notes Traveler tothe clipboard or saving attachments to the device operating system.What device security settings should you use?Applying any of the available device security settings is entirely optional, but using them willhelp protect the data that Lotus Notes Traveler synchronizes to the devices. Therefore, if youwant to increase the security of the data on the device, you should consider using them.If you do chose to use them, the security settings should be as per your company’s own ITsecurity standards, but following options are suggested as good practice:►Enforce a device password with an automatic lockup after an elapsed time of inactivity.Without it, anyone who picks up the device has immediate access to the Lotus NotesTraveler data. Also, some devices do not enable their native encryption capabilities withouta device password being set. The device password should be a minimum of fourcharacters, but for optimal protection, a password of at least eight characters, using a mixof alpha, numeric and special characters should be considered. Enforcing a regularpassword change and preventing the re-use of the same password will further increasethe security offered by the device password.50 IBM Notes Traveler Hints and Tips for a Successful Deployment

►Enable the option to prohibit devices that don’t support security enablement.Doing so blocks all devices that do not allow Lotus Notes Traveler to apply securitysettings or support the ability to perform a remote wipe. Enabling this will limit whatdevices are able to use your Lotus Notes Traveler service, however most modern devicesnow support security enablement so it will typically be older or less functional devices thatwould be blocked. If you do chose not to enable this option you should be aware that youmay allow some devices bypass your security settings because Lotus Notes Traveler cannot enforce them on devices that do not support security enablement.Limitations of device security settingsThere are two key limitations regarding the device security settings that you can apply inLotus Notes Traveler:►►Nearly all of the settings apply to the entire device, not just Lotus Notes Traveler.For example, if you chose to enforce a 10 digit password, the user would have to enter thatpassword every time they wanted to do anything on the device, not just use Lotus NotesTraveler itself. This might have a negative impact on the overall user experience on thedevice, especially for performing common tasks such as making a call or sending a textmessage. This can be especially significant if you are using Lotus Notes Traveler in a“Bring Your Own Device” implementation because the security settings you apply willaffect the user even when they are using the device for personal use.The security settings that you are able to enforce using Lotus Notes Traveler are limitedand do not necessarily provide complete protection against “data leakage”.Preventing data leakage goes beyond just controlling access to the mobile device itself(through enforcing a password) to actually restricting what the user can do with the dataafter it is on the device to ensure that the device never goes outside of your control.Examples include preventing the user from saving email attachments locally to the device(where they can then subsequently be copied anywhere), controlling the ability to copyand paste the content of emails to another app and preventing email data being backed upto cloud services where the content might not be encrypted.Remote device securityIn addition to being able to apply security settings to the mobile devices, you can also useLotus Notes Traveler to perform the following management functions that can help youmanage the security of the user devices remotely:►►►Deny access:An administrator can block individual devices from being able to access the Lotus NotesTraveler server. Once this is applied, the device no longer can connect and synchronizenew data with the server. However, any existing Lotus Notes Traveler data remains on thedevice. As such, this option is only useful for temporarily disabling users for whom it isacceptable for them to still have access to any data they have previously synchronized.Wipe device:An administrator can initiate a remote wipe of the user device, which will delete the LotusNotes Traveler data from the device and prevent it from being able to connect to serveragain. You can use this feature to remotely remove your enterprise data from devices thatare lost or stolen, or if an employee leaves the company. There are actually three differenttypes of wipe that can be performed:Hard wipe:This resets the device back to factory defaults and delete all data (for example photos,music, and so on), not just the Lotus Notes Traveler data. Although this is the most secureoption, you should only use it for devices where you are legally entitled to be able to deleteall the data on the device. This is not normally an issue for corporately owned devices,Chapter 2. Planning 51

►►however, it might not be the case if the device is the user’s personal property (for example,if you are using Lotus Notes Traveler in a "Bring Your Own Device" implementation).Lotus Traveler application and data:This deletes just the Lotus Notes Traveler data from the device and does not deleteanything else. This wipe method makes is more suited for use with devices that arepersonally owned by the user because it gives you the ability to delete your enterprisedata from the device without affecting any of the user’s own data or settings.Storage card:This option deletes all data from the storage card in the device (if there is one present). Itdoes not actually delete any of the Lotus Notes Traveler data though, so it is only useful ifyou want to ensure the contents of any storage cards is also deleted, which you could doin conjunction with issuing a "hard wipe" to ensure both the device and any storage cardinserted into are wiped of any corporate data. Just as with the hard wipe option though, besure that you are legally entitled to delete the data from the storage card.2.7.2 Server securityA limitation of all of the wipe features is that the wipe is sent to the device to action the nexttime the device synchronizes with the server, so for the device to receive and action the wipecommand the device must actually connect to the Lotus Notes Traveler server. This might notnecessarily occur in all circumstances, for example, if the device is lost whilst powered off.What does IBM do internally?The IBM internal implementation of Lotus Notes Traveler applies a security policy thatenforces a strong alpha numeric password on all devices regardless of them being corporateissued or personally owned. Users are also forced to change their password on a regularbasis. Devices that do not support security enablement are prohibited. IBM also uses anadditional MDM solution (IBM Endpoint Manger for Mobile Devices) to apply further securitysettings and controls on the mobile devices.Further reading on device securityThe following article provides more information on device security:► Device Preference and Security Settings -http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Default_device_preference_and_security_setting_values_LNT853Lotus Notes Traveler Server securityLotus Notes Traveler server might be deployed in DMZ for direct internet access or in intranetaccessed through a proxy server. Securing a Lotus NotesTraveler server in theseenvironments is important to ensure both the integrity and the availability of data.Server access includes:► Network accessThe network access is controlled by a firewall. If the Lotus Notes Traveler server isconfigured to connect through a Load Balancer or a Proxy server, HTTP and HTTPS Portare enabled on Load Balancer. Enforce HTTPS with a HTTP redirect to HTTPS.If Lotus Notes Traveler server is configured for direct access from mobile devices byplacing it in network de-militarized zone (DMZ), enable only the HTTPS port (443) forexternal access and disable all other ports.52 IBM Notes Traveler Hints and Tips for a Successful Deployment

►►►User authentication:Lotus Notes Traveler server provides access to Lotus Notes mail and calendar data usingHTTP or HTTPS ports and it is necessary to configure HTTP security to enforceauthentication. HTTP authentication can be configured for Domino authentication or anLDAP server. It is also important to plan for single-sign on for establishing trust betweenLoad Balancer or Proxy server and Lotus Notes Traveler server. We describe this topic indetail in 7.2, “Configuring single sign-on” on page 297.Lotus Notes Traveler server access:Secure the Lotus Notes Traveler server access by restricting anonymous access, disablingdatabases browsing, and limiting the administration access to Administrators only. Theserver access is defined in the Server document as described in 8.4.3, “Security tab” onpage 335.Lotus Domino application and mail access:Use access control list (ACL) for restricting unauthorized access to Mail files andApplications on Domino servers. Displaying of Notes Document links in email messagesdepends on ACL restrictions.What does IBM do internally?In the IBM internal implementation of Lotus Notes Traveler, all servers are configured to useSSL so that the communication between the end user devices and the Lotus Notes Travelerservers is encrypted over a HTTPS connection. As the IBM internal Lotus Notes Travelerservers also use an external LDAP directory to authenticate user log in details (rather thanthe native Lotus Domino directory) the LDAP connection is also secured using SSL to ensurethat the user's credentials are also always encrypted.2.7.3 Encrypting Lotus Notes Traveler network trafficIt is suggested to secure all communications traffic between devices and the Lotus NotesTraveler server to avoid any over the air security breaches. Depending on your environment,this can be achieved by enabling SSL encryption for the Lotus Domino HTTP server orreverse proxy, or by using a VPN. If you are using a Lotus Notes Traveler High Availability(HA) configuration then all servers in the HA pool must be configured in the same way (eitherall should use SSL or none).Once the SSL is enabled, you can use https://hostname to access the server instead ofhttp://hostname. You can either use Domino self-signed SSL certificates or third-party SSLcertificates to configure SSL on the Domino HTTP server. Third party trusted SSL certificatesare recommended as some devices will not tolerate an untrusted certificate and will not beable to connect to a server using a self-signed untrusted certificate.For steps to enable SSL on Lotus Domino server, see the server documentationhttp://publib.boulder.ibm.com/infocenter/domhelp/v8r0/index.jsp?topic=%2Fcom.ibm.help.domino.admin85.doc%2FH_ABOUT_SETTING_UP_SSL_ON_A_SERVER.html2.7.4 Internet password lockoutThe benefits of using Internet Password LockoutYou can configure the Lotus Domino Internet Password Lockout (IPL) feature to help protectyour Lotus Notes Traveler environment against brute force and dictionary attacks on the userpasswords used to authenticate with the Lotus Notes Traveler server. If mobile devices areconnecting directly to the Lotus Notes Traveler server, or if there is no lockout capabilitypresent on a front-end authentication proxy, then it is recommended to enable this capability.Chapter 2. Planning 53

Because email addresses are relatively easy to ascertain, there is a definite security value inprotecting the passwords used by Lotus Notes Traveler against multiple incorrect passwordattempts. This is especially true if you have deployed your Lotus Notes Traveler server in an"internet facing" configuration (that is, your Lotus Notes Traveler server is directly accessiblethrough the internet). However, even if the Lotus Notes Traveler server is only availableinternally, using IPL can help protect against the actions of a rogue employee attempting tomaliciously access another employee’s email.How Internet Password Lockout worksIPL is actually a feature of the Lotus Domino web engine, but can be used in a Lotus NotesTraveler environment as well, even if the user’s Lotus Notes Traveler passwords are stored inan external LDAP directory rather than native Domino directory. This is because allconnectivity to Lotus Notes Traveler server is handled by the Domino HTTP task, whichutilizes the IPL feature.IPL works on the simple concept of defining how many failed user authentication attempts areallowed. Once this number is exceeded, a record for the user is created in an IPL databasestored on the Domino server. The HTTP task queries the contents of this database every timeit receives a new authentication request and automatically fails any attempt for a user namethat has a matching record.A user is unable to authenticate with the Lotus Notes Traveler server all the time that theyhave a record present in the IPL database (even if he subsequently try and authenticate withthe correct credentials). There are two options on how user records can be removed from theIPL database to re-enable the user access:►►They can be configured to delete automatically, after an administrator definable period oftime has elapsed (for example, after 24 hours).They can be deleted manually by a Domino or Lotus Notes Traveler Administrator who hasthe necessary access permission to the IPL database.The following figure shows how the IPL integrates into a simple Lotus Notes Travelerarchitecture:54 IBM Notes Traveler Hints and Tips for a Successful Deployment

Things to be aware of when using Internet Password LockoutIf you do choose to enable IPL in your environment there are three main things to be awareof:►►►It will inconvenience users who accidentally enter the password incorrectly enough timesto be “locked out”. It is important to have a well defined and communicated process thatusers can follow to re-enable their access to Lotus Notes Traveler.Depending how IPL is configured, it can be an additional overhead on your Lotus NotesTraveler administrators as they have to process requests from locked out users.IPL can be used as a potential denial of service attack, because anyone can attemptmultiple incorrect password attempts on any Lotus Notes Traveler account if they havenetwork connectivity to the server and know the email address. This is more of a potentialissue if the Lotus Notes Traveler server is connected directly to the internet. Rememberthat once a user is added to the IPL database, they are locked out until that record isexplicitly deleted by an administrator or the record is removed because it expires.Using Internet Password Lockout with Single Sign OnIf you configure your Lotus Notes Traveler environment to use Single Sign On (SSO)authentication with another authentication source (for example, an alternative LDAP server),then it is not necessary to use the IPL feature on your Lotus Notes Traveler servers. This isbecause when SSO is enabled, all of the authentication work actually is done by the externalSSO server and therefore the Lotus Notes Traveler server will receive only an SSO token for auser who has already been successfully authenticated. In these circumstances, there is noneed to use IPL on the Lotus Notes Traveler servers anymore because users will no longer beauthenticating with them directly.What does IBM do internally?In the IBM internal implementation of Lotus Notes Traveler, IPL was originally configured toblock a user after three failed password attempts. The block is maintained for 24 hours afterwhich, it is configured to automatically delete, enabling the user to try again. IBM alsodeployed a custom "self service" application that allows users to delete any IPL lock out thatmatches their own Lotus Notes ID. This enables users to unlock themselves on a 24/7 basis,as long as they have access to their Lotus Notes client and ID. Otherwise, they must wait forthe 24 hour period to expire, or they can submit a help desk request for a Lotus Notes TravelerAdministrator to unlock them.Further reading on the Internet Password Lockout featureThe following articles describe the IPL feature in more detail, including a step by step of howto enable it:► Securing an IBM Lotus Domino Web server: Using the new Internet lockout feature -http://www.ibm.com/developerworks/lotus/library/domino8-lockout/► Securing Internet passwords -http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/index.jsp?topic=%2Fcom.ibm.help.domino.admin85.doc%2FH_SECURING_THE_INTERNET_PASSWORD_IN_THE_PERSON_DOCUMENT_7640_STEPS.html2.8 Language supportLotus Notes Traveler has multiple language support and you can select the language at thebeginning of the installation. Once you decide the language, you cannot change it unless youre-install the Lotus Notes Traveler server. Once you have decided what language supportChapter 2. Planning 55

your company needs, you can begin installing and setting up your Lotus Notes Travelerserver. This following table shows the information on all supported language for Lotus Notes®Traveler. English is used when the device or browser locale is unsupported.Language Server Servlet Client forWindowsMobileClient for NokiaClient forAndroidArabic No Yes No Yes NoCatalan Yes Yes Yes Yes YesChinese(Simplified)Chinese(Traditional)Yes Yes Yes Yes YesYes Yes Yes Yes YesCzech Yes Yes Yes Yes NoDanish Yes Yes Yes Yes YesDutch Yes Yes Yes Yes YesEnglish Yes Yes Yes Yes YesFinnish Yes Yes Yes Yes YesFrench Yes Yes Yes Yes YesGerman Yes Yes Yes Yes YesGreek Yes Yes Yes Yes YesHebrew No Yes No Yes NoItalian Yes Yes Yes Yes YesJapanese Yes Yes Yes No YesKorean Yes Yes Yes No YesNorweigan-BokmalNo Yes Yes Yes YesPolish Yes Yes Yes Yes YesPortuguese Yes Yes Yes Yes YesPortuguese(Brazilian)Yes Yes Yes Yes YesRussian Yes Yes Yes Yes YesSlovak Yes Yes Yes Yes NoSlovenian Yes Yes No Yes NoSpanish Yes Yes Yes Yes YesSwedish Yes Yes Yes Yes YesThai Yes Yes No Yes NoTurkish Yes Yes Yes Yes Yes56 IBM Notes Traveler Hints and Tips for a Successful Deployment

Important: When Lotus Notes Traveler is installed on a system with a Thai locale, youmust add the following line to the Notes.ini of the Lotus Notes Traveler server or servers (inan HA pool). This addition is because the Java for Lotus Notes Traveler uses theGregorian calendar (and not the Buddhist calendar).NTS_Java_Parms=-Duser.language=th.USAlthough it is possible, it is not recommended installing Lotus Notes Traveler servers indifferent languages in one High availability pool, as not much benefit. Doing so could causethe an end user who is not using a support language to see different languages dependingon what server they are connecting too.What does IBM do internallyIn the IBM internal implementation of Lotus Notes Traveler, we typically choose Englishservers. One benefit of running English servers is that administrators from any location canmanage and troubleshoot servers quickly and efficiently, as the server console and logmessages are all in English. This means that error and log messages are more easilylocated.2.9 Anti-virus recommendationsIt not recommended to scan Domino data Directories with a standard OS level Anti-Virusprogram, this also applies to the Notes Traveler server. It is recommended to use aspecialized scanner designed to scan mail and protect the Domino directories. LotusProtector is one such product and there are many other third party mail security applications.That said, unless the Notes Traveler also hosts mail files, no user data is ever stored on theNotes Traveler server, so it is not necessary to deploy a mail scanner on this system. All theemails sent from Lotus Notes Traveler mobile devices are delivered using the user's homeLotus Domino mail server. If that Lotus Domino mail server is unavailable, the Lotus NotesTraveler server will attempt to find an alternative if one is available as part of a Lotus Dominocluster. As such the anti-virus solution configured for Lotus Domino home mail server is usedfor scanning all the emails sent by Lotus Notes Traveler.It is also advisable to have an anti-virus installed on the user mobile devices as an additionallayer of protection to prevent any malware infecting the device itself.2.10 Upgrading versionsNew releases of Lotus Notes Traveler provides new features that keep your users connectedand productive with full-featured e-mail for smartphones and tablets. Lotus Notes Traveler FixPacks are also released when necessary which contains small enhancement or fixes forcurrent defects. Upgrading to the latest version is ensure your Lotus Notes Travelerenvironment run with full benefits of Lotus Notes Traveler.For latest Notes Traveler versions see this technote: Recommended Maintenance -http://www.ibm.com/support/docview.wss?uid=swg24019529Chapter 2. Planning 57

2.10.1 Upgrading Lotus Domino versionLotus Notes Traveler 8.5.3 Upgrade Pack 1 server must be installed on a Domino 8.5.3.xserver and supports two modes of operation:► Stand alone mode► High Availability mode.Ensure the upgraded version of Lotus Domino on your Lotus Notes Traveler server is themost recent version that matches the version of Lotus Notes Traveler you intend to install. Sofor example if you are planning on installing Lotus Notes Traveler 8.5.3 Upgrade Pack 1, themost recent version of Lotus Domino should be 8.5.3.3. If the most recent version of LotusDomino on your Lotus Notes Traveler server is a higher version than what is installed on yourLotus Domino domain Administration server then you will need to do one of the following toavoid potential problems with having different versions of the Lotus Domino systemdatabases replicating between servers in the same Lotus Domino domain:1. Install the Traveler server in its own Domain.2. Upgrade all of the Lotus Domino servers in your Lotus Domino domain to use the latestversion as well.3. Consider upgrading just your Lotus Domino Administration server to the latest version,although be aware this will upgrade the design of the Lotus Domino system databases soyou need to be sure that all Lotus Domino servers in your Lotus Domino domain will workcorrectly with this configuration.4. Upgrade just the design of the Lotus Domino system database templates (e.g. PublicAddress book, Admin4 etc) to use the latest version (so that they can replicate freely withlatest version as used on your Lotus Notes Traveler server). Again be aware this willupgrade the design of the Lotus Domino system databases so you need to be sure that allLotus Domino servers in your Lotus Domino domain will work correctly with thisconfiguration - especially your Lotus Domino administration server(s).5. Take steps to prevent the replication of the upgraded design of the Lotus Domino systemdatabase templates from your Lotus Notes Traveler servers to the rest of the LotusDomino servers in your Lotus Domino domain. In this configuration the Lotus NotesTraveler servers use the latest design version of the Lotus Domino system databases butthe rest of the Lotus Domino servers in the Lotus Domino domain continue to use theirexisting (older) version. This can be achieved using a combination of selective replicationrules (e.g., disabling the option to replicate design elements of the system databases toand from the Lotus Notes Traveler servers) and reduced Access Control List (ACL)permissions (e.g., only granting the Lotus Notes Traveler servers lower than Designeraccess on the system databases). However care does need to be taken when using thisconfiguration to ensure the newer design of the system databases on the Lotus NotesTraveler servers is not accidentally propagated to the older servers in the Lotus Dominodomain.Important: When upgrading version, always upgrade the Domino server first, the performthe Notes Traveler upgrade.Upgrading all of your Lotus Domino servers in your Lotus Domino domain is the ideal solutionbecause then all of your servers are at the same version. However this can be a challenge ifyou have a large Lotus Domino domain so in these circumstances you may want to considerjust upgrading your Lotus Notes Traveler servers and then managing the interaction betweenthem and the other servers in the Lotus Domino domain using either option two, three or fourin the list above. Of course if you have your Lotus Notes Traveler servers in their owndedicated Lotus Domino domain, as is discussed in 2.6, “Domino domain configuration” on58 IBM Notes Traveler Hints and Tips for a Successful Deployment

page 44, then upgrading to the latest version is less of a challenge in this respect because allof the servers in that Lotus Domino domain will be at the same level so there are no concernsabout having different versions of the Louts Domino system databases.2.10.2 Upgrading Lotus Traveler upgradingFor maintenance, install Lotus Notes Traveler 853 Upgrade Pack 1:Recommended Level Component Build Levels8.5.3.100 ServerWM LMIWM ClientNokia LMINokia ClientAndroid Client20120613_210220120528_210020120528_210020120525_152520120525_152520120611_0951Important: Lotus Notes Traveler 8.5.3 Upgrade Pack 1 requires Domino 8.5.3 UpgradePack 1. If this software has not been previously installed, it will automatically be installedduring the installation of Lotus Notes Traveler. Please ensure you check on Install Domino8.5.3 Upgrade Pack 1 when you install Lotus Notes Traveler 8.5.3 Upgrade Pack 1.Chapter 2. Planning 59

2.11 Integrating Lotus Notes Traveler into a high availabilitypoolIntegrating a Lotus Notes Traveler server into a High Availability pool (HA) is a simpleprocess, but requires careful planning to ensure a successful implementation. Consider thefollowing before installing an HA instance of Lotus Notes Traveler:►►Location of the Lotus Notes Traveler servers:Where to place the Lotus Notes Traveler servers depends on the topology chosen. Eachtopology has its advantages and disadvantage. For example, placing the Lotus NotesTraveler servers in the same location as the Mail servers can prevent long running httpthreads caused by network latency. However, if mail servers are scattered amongstseveral geographical locations, it might be advantageous to place separate pools of LotusNotes Traveler servers in each location. 2.3, “Planning your server and network topology”on page 33 provides the considerations for various topology for Lotus Notes Travelerdeployment.Installation of the enterprise databaseLotus Notes Traveler supports DB2 for Linux, UNIX, and Windows or Microsoft SQL Sever.Lotus Notes Traveler provides a no charge entitlement of DB2 for Linux, UNIX, andWindows. Consider the in-house expertise you already have with either DB2 or MicrosoftSQL Server when deciding which to use. If you have no experience in either, it may beadvantageous to use DB2 as then you can get support for both Lotus Notes Traveler andDB2 from IBM.►The enterprise database hosts your Lotus Notes Traveler data so you also want toconsider the high availability for the database environment to provide the accessibility andprotection of the Lotus Notes Traveler data on your enterprise database server. This isbecause any outage to the enterprise database server will also cause an outage to yourLotus Notes Traveler environment. For more details, see 2.13, “Load balancerconsiderations” on page 62 2.13.Broadcasting a single URL for client accessThe Lotus Notes Traveler HA pool requires the use of a single URL for all the servers inthe pool. In the server document, on the Traveler tab, a field is designated for this use.See 3.4.2, “Lotus Notes Traveler configuration” on page 91 on how to set this value. Ifmultiple Lotus Notes Traveler servers have already been deployed, some planning isnecessary on how to consolidate to a single URL.If a Lotus Notes Traveler server has already been deployed with the desired address for asingle URL, this should be the first Lotus Notes Traveler server to be converted to the HighAvailability pool in order to maintain the use of that URL. The remaining Lotus NotesTraveler servers can then be added to the pool. The internal DNS will need to be changedat the time of conversion to resolve the old Lotus Notes Traveler server address to thesingle address for the HA pool. In this way the Lotus Notes Traveler clients can continue toaccess the existing configured URL which will now resolve to the new HA pool.►If the environment is using an additional Mobile Device Management solution (MDM), thedesired address may already be in place with one of the MDM's. In that case only theinternal network DNS will need to be updated to point the existing addresses to the HApool.Using load balancersA proxy, load balancer, or IP sprayer capable of basic round-robin balancing function withno or limited session affinity is required in front of the HA pool to direct the incoming the60 IBM Notes Traveler Hints and Tips for a Successful Deployment

►single URL traffic to the pool of servers. The Lotus Notes Traveler servers within the HApool do their own load balancing, so a true Load Balancer/IP Sprayer is not necessary.However, care should be taken the Load Balancer selected can handle the expectednumber of Mobile Devices. It is also important to ensure that the Load Balancer or IPSprayer infrastructure has its own High Availability solution. Otherwise any outage to theLoad Balancer/IP Sprayer would prevent the end user devices from being able to connectto the Lotus Notes Traveler server pool. For additional information on the requirements ofthe Load Balancer, see 2.13, “Load balancer considerations” on page 62.Supporting large number of mobile devicesGiven the required hardware, software, and network configuration, a single Lotus NotesTraveler server in an HA configuration can service up to a maximum of 2500 devices and asingle HA pool can service up to 10,000 devices. If your environment needs to supportmore a large number of devices, in some cases in excess of 10,000 devices there areseveral options, depending on your environment and needs:– It is best to keep the Lotus Notes Traveler servers in the same data center as the LotusDomino mail servers. If this is the case it would be best to set up several Lotus NotesTraveler HA pools, one at each of the mail data centers, even if each individual pool isless than 10,000 devices. Each pool will require it's own URL address.– If your environment needs to support more than 10,000 devices at a single data centerand a single URL is desired, consider using Lotus Mobile Connect (LMC) or a similartype of software. One of the new features of LMC is Lotus Notes Traveler HA poolawareness. The LMC servers will track the affinity to which pool a user has beenconnected previously and connect the user to the same pool each time they connect.New users will be balanced to one of the available pools, with affinity then stored in adatabase. The LMC database is separate from the Lotus Notes Traveler Enterprisedatabase.– If you need to support in excess of 10,000 devices at a single data center, and a singleURL is not required, you may set up multiple pools using the same address, but with adifferent port number in the URL to connect for each pool. For example you wouldadvertise the address as 'https://travelerservers.yourcompany.com:15001'. The LoadBalancer would direct the users to the proper pool based on the port number.For the capacity considerations, see 2.4, “Capacity planning” on page 43.2.12 Enterprise database server clusteringIn a high availability (HA) environment, all systems, including the enterprise database, mustbe duplicated to prevent a single point of failure.When moving to an HA environment, the database that tracks the Lotus Notes Traveler devicestate information and metadata is moved from a local database on the Lotus Notes Traveler toan enterprise database that resides on a separate server. If only a single enterprise databaseserver is installed, it would become a single point of failure. When the enterprise database isunavailable, Lotus Notes Traveler is not functional until the enterprise database is recoveredor a new instance of the database is created. Recovering takes time and will impact theserviceability and productivity of your company.To avoid these possibilities, you should ensure the enterprise database infrastructure has itsown High Availability capability as well.Chapter 2. Planning 61

Lotus Notes Traveler supports IBM DB2 for Linux, UNIX, and Windows and Microsoft SQLServer. The following table lists the specific versions currently supported. Before installingLotus Notes Traveler and an associated enterprise database, check the current requirements.ProductDB2 for Linux, UNIX, and WindowsEnterprise Server Edition Version 9.7,Fixpack 5 or higherDB2 for Linux, UNIX, and WindowsWorkgroup Server Edition Version 9.7,Fixpack 5 or higherMicrosoft SQL Server EnterpriseEdition 2008 SP1 CU1 or higherMicrosoft SQL Server EnterpriseEdition 2008 R2 SP1 CU1 or higherNotes64-bit version recommended.64-bit version recommended. A limited entitlement to IBMDB2 9.7.0.4 Workgroup Server Edition is included with theLotus Notes Traveler 8.5.3 Upgrade Pack 1 release. Thislimited entitlement is provided for customers who want todeploy a Lotus Traveler High Availability server and elect touse this entitled DB2 version as their RDBMS solution. TheDB2 entitlement may be used for no purpose other than thesupport of Lotus Notes Traveler.64-bit version recommended.64-bit version recommended.For more information about DB2 installation, configuration, and high availability setup, see theIBM Redbooks publications:► Up and Running with DB2 on Linux, SG24-6899► DB2 Deployment Guide, SG24-7653►High Availability and Disaster Recovery Options for DB2 for Linux, UNIX, and Windows,SG24-7363There are various methods to create an HA instance of Microsoft SQL server depending onversion of SQL Server installed and the underlying OS. See the Microsoft documentation thatbest suits your installation on specific instructions.2.13 Load balancer considerationsTo support a pool of Lotus Notes Traveler servers, a single connection URL for the end userdevices is required. This can be accomplished by employing an IP sprayer or load balancer,allowing a device to connect to one URL and have the request routed to any of the LotusNotes Traveler servers in the pool.The minimal requirements for an IP sprayer or load balancer in a Lotus Notes Travelerimplementation include:►►►Provides a single URL and supports the proxy of device requests to two or more LotusNotes Traveler servers.Round robin load balancing to spread the load evenly across the Lotus Domino® HTTPtasks as desired. Lotus Notes Traveler provides its own load balancing (within the HApool) based on server load characteristics after it has received the requests from the LotusDomino HTTP task.The ability to detect when a Lotus Notes Traveler server is no longer responding (to allowfor failover).62 IBM Notes Traveler Hints and Tips for a Successful Deployment

►Session affinity for a device session is not required but is recommended for efficiency. Ashort timeout of less than 2 hours is recommended.When configuring the HA pool, you need to set the Lotus Notes Traveler external URL to pointthe devices to the URL of the IP sprayer/load balancer through the Traveler tab of the LotusNotes Traveler server document. All Lotus Notes Traveler servers within the same HA poolmust use the same URL value.When considering the function of load balancing, it is important to keep in mind that the LotusNotes Traveler servers will be providing their own load balancing, independent of what thefront end server does. After the front end server passes a request to a specific Lotus NotesTraveler server, that server will then determine which of the pool of servers should handle therequest and forward it as appropriate. For further information on this process, see[http://www-10.lotus.com/ldd/dominowiki.nsf/xpDocViewer.xsp?lookupName=Administering+Lotus+Notes+Traveler+8.5.3+Upgrade+Pack+2#action=openDocument&res_title=Load_balancing_considerations_A853UP2&content=pdcontent.2.14 Mobile device management integration2.14.1 What is mobile device management?Mobile device management (MDM) software is designed to help manage and administratelarge scale deployments of mobile devices. This can include being able to perform tasks suchas device configuration, enforce device security policies, monitor the device, installapplications on the device, and perform other general tasks such as auditing and reporting.There are many different mobile device management software vendors in the market, alloffering a variety of solutions and capabilities.2.14.2 Why use a mobile device management solution in conjunction withLotus Notes Traveler?Lotus Notes Traveler is not a mobile device management server. It does offer some basicmobile device management capabilities, mainly in the context of being able to apply securityrelated settings on the device. The fully fledged MDM software provides a much greaterbreadth and depth of capabilities. It is however important to note that it is not necessary touse any mobile device management software in order to install and use Lotus Notes Traveler.There are advantages to using mobile device management software in conjunction with LotusNotes Traveler though, such as:► Automate the install and configuration of Lotus Notes Traveler for the users.► Self service portal for end users.► Jailbreak and root detection.► Automatic detection and blocking of non compliant or compromised device.►►►Application management, including enterprise apps store and automatic push of devicepolicies.Easy implementation of a wider range of configuration policies, including the ability tocontrol device settings that cannot be managed using just Lotus Notes Traveler (forexample, WiFi and VPN).Additional controls for email access.Chapter 2. Planning 63

If you want to be able to perform management tasks of your user's mobile devices beyond thecapabilities offered natively by Lotus Notes Traveler, you should consider using additionalmobile device management software in conjunction with Lotus Notes Traveler.2.14.3 Further reading on mobile device managementThe following articles provides more information on choosing and using a mobile devicemanagement solution with Lotus Notes Traveler:► An integrated approach to managing and securing your mobile environment -ftp://submit.boulder.ibm.com/sales/ssi/ecm/en/tis14115usen/TIS14115USEN.PDF► Select the right solution for end point management -http://public.dhe.ibm.com/common/ssi/ecm/en/tio14008usen/TIO14008USEN.PDF64 IBM Notes Traveler Hints and Tips for a Successful Deployment

3Chapter 3.Deploying a stand-alone LotusNotes Traveler environmentIn this chapter, we walk through a scenario where the goal is to deploy a smaller, stand-aloneIBM Lotus Notes Traveler server that can be used in the case of most smaller businesses. Webriefly discuss certain planning steps that are detailed in 2.0 Planning, and go over ourtopology considerations. One thing to note is that given our requirements for this deployment,the version of Lotus Notes Traveler 8.5.3 Upgrade Pack 1 is a scalable version of thesoftware. Meaning, if the environment is to grow, and there is a need to add another server(either for high availability or an increase of devices), this can be done without a problem tothe environment. This is further discussed in Chapter 6, “Migration” on page 259 where wediscuss "migrating" to a high availability environment.Installation, configuration, and user deployment are three major milestones in deploying anIBM Lotus Notes Traveler environment. After the Lotus Notes Server is configured and readyto serve the users, users can configure their devices to connect to Lotus Notes Traveler toaccess their mails. User deployment to devices is covered in full detail in 5.0 Userdeployment. This chapter includes the following sections:► 3.1, “Scenario description” on page 66► 3.2, “Lotus Notes Traveler installation on Linux” on page 67► 3.3, “Lotus Notes Traveler installation on Windows” on page 79► 3.4, “Configuration” on page 89© Copyright IBM Corp. 2013. All rights reserved. 65

3.1 Scenario descriptionIn this scenario, we deploy an IBM Lotus Notes Traveler server with the same mentality that asmall business would use. This solution encapsulates introducing a Lotus Notes Travelerserver into an existing Lotus Domino environment. The Lotus Notes Traveler Server usesinternet through a DMZ (or firewall) and allows devices and browsers to connect directly tothe Lotus Notes Traveler server through HTTP/HTTPS. Lotus Notes Traveler then iscommunicating with the mail servers via the internal network.Important: Although this is a common scenario it is preferred to use an authenticatingproxy server in the DMZ and move the Notes Traveler server inside the firewall. For moreinformation on using a proxy server in this configuration see 3.4.3 Additionalconfigurations.This following figure depicts the topology of the scenario.In this section we walk through both the the Linux and Windows installation procedures.66 IBM Notes Traveler Hints and Tips for a Successful Deployment

3.1.1 Planning considerationsWhen making the considerations as to what type of server to deploy, we take into account thesize of the user base that is going to be catering to, the necessity for the server to be available100% of the time, and the cost of the hardware be required.First, we choose to go with a stand-alone server to cater to the 25 devices that we will beservicing in this scenario. This being a small number and less than 2,000 devices, we knewthat we do not need to have more than one server in the environment to service thesedevices.Second, in this operation we understand that if the Lotus Notes Traveler server is to becomeunavailable for one reason or another, all of the employees could simply use their Lotus NotesClient or iNotes to retrieve email, and manage their calendars and contacts. This being said,we did not need to add additional servers for high availability.Based on these two reasons, there is no need to have more than one server purchased togive us the mobile functionality.See 2.2, “Choosing a stand-alone or high availability configuration for Lotus Notes Traveler”on page 31 for further information about the decision of choosing stand-alone versus highavailability topology.3.2 Lotus Notes Traveler installation on LinuxIn this section, we walk through the installation procedures that are documented in the officialLotus Notes Traveler product wiki to install the Lotus Notes Traveler 8.5.3 Upgrade Pack 1 ona Linux server in our lab. You can find the official Lotus Notes Traveler product wiki here(http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Installing_the_Lotus_Notes_Traveler_server_A853UP1).In our lab environment, the Domino server was set up according to the recommendations onthe "Before you install" link on the above hyperlink. Any of the user specific setup isaddressed in Chapter 5, “User deployment” on page 171.Bookmark and reference to the regularly updated FAQ page(http://www-01.ibm.com/support/docview.wss?uid=swg21450615) for the most current andcommon issues being seen with the Lotus Notes Traveler software.It is advisable to stay at the latest fix level of 8.5.3.100+. You can keep track of the currentlevel of code by referencing the recommended maintenance page(http://www-01.ibm.com/support/docview.wss?uid=swg24019529).3.2.1 Installing Lotus Notes TravelerUse these steps to install the Lotus Notes Traveler on a Linux system:1. Stop Domino:Ensure that you stop the Domino server before installing Lotus Notes Traveler. To stop theDomino server, run quit on the Domino console. If you have just installed Domino for theuse of Lotus Notes Traveler, start the Domino server once before you install Lotus NotesTraveler to enure that the Domino server is able to initialize successfully. Then ensure theDomino server is stopped before you install Lotus Notes Traveler.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 67

2. Launch the installer:– If installing from a DVD, insert the DVD into the DVD-ROM drive of the target system.Navigate to the DVD content and run launchpad.sh.– If installing from an installation application, extract the tar file to a temporary locationthen run TravelerSetup.The following figure shows the initial panel after start the installer.3. Stop Domino double check.Ensure that Domino server is stopped before you continue.68 IBM Notes Traveler Hints and Tips for a Successful Deployment

4. Licence agreement:Review and accept the license agreement.5. Choose if partitions are used:Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 69

Select Install multiple partitions to install Lotus Notes Traveler on multiple Dominopartitions. Leave cleared if the Domino server is not partitioned or if you want to install ononly one Domino partition.It is possible to have multiple Domino instances running on the same Linux server indifferent partitions on the same machine. We do not do this in our scenario.6. Software install directories:Specify the directories in which the Domino program files and data files are located. Theinstaller prompts asking you to enter the directory for the notes.ini file if it is not present inthe Domino program files directory.70 IBM Notes Traveler Hints and Tips for a Successful Deployment

Important: When installing on a partitioned Domino server, you can install Lotus NotesTraveler on one or more of the Domino partitions. The installation panel pre-fills with allpartitions detected by the installer. Add or remove partitions from the panel as required.The same installation options are used for all partitions indicated. In addition, you canadd or remove partitions at a later time by either using the installer again or running theuninstaller.7. Domino credentials:Enter the values for the Domino user name and group name. These are existing users andgroups on the Linux server used to run the Domino server, which are set up beforeinstalling and running the Domino server.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 71

8. User home page:The user home page is a useful starting place for users. It provides status information,links to client software, and user management options. If the user home page is set as thedefault website for this server, you can view the home page by pointing any browser tohttp(s)://hostname. When the default website is set to the user homepage, a mapping ismade that automatically forwards the request from http(s)://hostname tohttp(s)://hostname/traveler. If the user home page is not set as the default, you can viewthe home page by pointing the browser to http(s)://hostname/traveler. This setting takeseffect the first time Lotus Notes Traveler is started and can be manually changed at a latertime.Select Set user home page as default website for this server.72 IBM Notes Traveler Hints and Tips for a Successful Deployment

9. Client connection URL:This is the value that you will have the users use to connect to the server. If you chose tonot set the home page as the default website for this server you have to notify users ofURL specifying /traveler on the end of the URL. You also have to specify the protocoleither HTTP or HTTPS. It is good practice for the connecting devices to always configuretheir device to use the URL http(s)://hostname/traveler even if the default homepage is setto the Lotus Notes Traveler user home page. If you have decided to use a different portthan the default port of 80 or 443 for SSL, you will need to add that to the URL as well. Forexample http(s)://hostname:port_number/travelerConfigure the client connection URL by indicating whether clients connect directly to theLotus Notes Traveler server or connect through a proxy. If the URL is not currently known,select Configure later. In our scenario, we select Clients connect to this serverdirectly.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 73

10.Setting external server URL:Specify the external server URL in the field. The URL is validated. Note any warningdialogs and continue.In our case, we decided not to use SSL, and went with a HTTP URL. Because of this, wewere presented with a warning which we noted, and continued:74 IBM Notes Traveler Hints and Tips for a Successful Deployment

11.Domino upgrade notification:The Domino Upgrade Pack 1 is required for the XPages web administration and otherLotus Notes Traveler functionality. If this is not done, then Lotus Notes Traveler Version8.5.3 Upgrade Pack 1 will not run properly.If Domino 8.5.3 Upgrade Pack 1 is not detected on this system, indicate whether youwould like Lotus Notes Traveler to install the prerequisites. This option is checked bydefault.When Domino 8.5.3 Upgrade Pack 1 is not installed, select this option and install it. Thisoption is checked by default.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 75

12.Review:Review your selections. If any changes are required, select Previous to update theselections, otherwise, select Install to continue.13.Finishing the installation:The installation commences and you can see the progress.76 IBM Notes Traveler Hints and Tips for a Successful Deployment

Select Done when the installation is completed. If any errors or warnings are reported, reviewthe installation log and contact IBM Support to resolve any problems.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 77

3.2.2 Domino startup and installation validationOn the next start up of Domino, you see that the Lotus Notes Traveler server also starts whenthe server is started.You can validate the install is working correctly by accessing the server in a browser from alaptop, a desktop machine, or a device.78 IBM Notes Traveler Hints and Tips for a Successful Deployment

3.3 Lotus Notes Traveler installation on WindowsIn this section, we walk through the installation procedures that are documented in the officialLotus Notes Traveler product wiki to install the Lotus Notes Traveler 8.5.3 Upgrade Pack 1 ona Windows server in our lab. You can find the official Lotus Notes Traveler product wiki here.In our lab environment, the Domino server was set up according to the recommendations onthe "Before you install" link on the above hyperlink. Any of the user specific setup isaddressed in Chapter 5, “User deployment” on page 171.Bookmark and reference to the regularly updated FAQ page(http://www-01.ibm.com/support/docview.wss?uid=swg21450615) for the most current andcommon issues being seen with the Lotus Notes Traveler software.It is advisable to stay at the latest fix level of 8.5.3.100+. You can keep track of the currentlevel of code by referencing the recommended maintenance page.3.3.1 Installing Lotus Notes TravelerUse these steps to install the Lotus Notes Traveler on a Windows system:1. Stop Domino:Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 79

Ensure that you stop the Domino server before installing Lotus Notes Traveler. To stop theDomino server, run quit on the Domino console. If you have just installed Domino for theuse of Lotus Notes Traveler, start the Domino server once before you install Lotus NotesTraveler to enure that the Domino server is able to initialize successfully. Then ensure theDomino server is stopped before you install Lotus Notes Traveler.2. Launch the installer:– If installing from a DVD, insert the DVD into the DVD-ROM drive of the target system. Ifautorun is enabled for the system, the Common Launchpad starts automatically. Ifautorun is disabled, navigate to the DVD content and double-click launchpad.exe.– If installing from an installation application, run the downloaded file, usuallyTravelerSetup.exe.The following figure shows the initial panel after start the installer.3. Stop Domino, double check:Ensure that you first stop the Domino server before installing Lotus Notes Traveler.80 IBM Notes Traveler Hints and Tips for a Successful Deployment

4. Licence agreement:Review and accept the license agreement.5. Software install directories:Specify the directories in which the Domino program files and data files are located.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 81

6. User home page:The user home page is a useful starting place for users. It provides status information,links to client software, and user management options. If the user home page is set as thedefault website for this server, you can view the home page by pointing any browser tohttp(s)://hostname. When the default website is set to the user homepage, a mapping ismade that automatically forwards the request from http(s)://hostname tohttp(s)://hostname/traveler. If the user home page is not set as the default, you can viewthe home page by pointing the browser to http(s)://hostname/traveler. This setting takeseffect the first time Lotus Notes Traveler is started and can be manually changed at a latertime.Select Set user home page as default website for this server.82 IBM Notes Traveler Hints and Tips for a Successful Deployment

7. Client connection URL:This is the value that you will have the users use to connect to the server. If you chose tonot set the home page as the default website for this server you have to notify users ofURL specifying /traveler on the end of the URL. You also have to specify the protocoleither HTTP or HTTPS. It is good practice for the connecting devices to always configuretheir device to use the URL http(s)://hostname/traveler even if the default homepage is setto the Lotus Notes Traveler user home page. If you have decided to use a different portthan the default port of 80 or 443 for SSL, you will need to add that to the URL as well. Forexample http(s)://hostname:port_number/travelerConfigure the client connection URL by indicating whether clients connect directly to theLotus Notes Traveler server or connect through a proxy. If the URL is not currently known,select Configure later. In our scenario, we select Clients connect to this serverdirectly.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 83

8. Setting the external server URL value:Specify the external server URL in the field. The URL is validated. Note any warningdialogs and continue.In our case, we decided not to use SSL, and went with a HTTP URL. Because of this wewere presented with a warning which we noted, and continued:84 IBM Notes Traveler Hints and Tips for a Successful Deployment

9. Domino upgrade notification:The Domino Upgrade Pack 1 is required for the XPages web administration and otherfunctionality. If this is not done, the Lotus Notes Traveler Version 8.5.3 Upgrade Pack 1 willnot run properly.If Domino 8.5.3 Upgrade Pack 1 is not detected on this system, indicate whether you wantLotus Notes Traveler to install the prerequisites. This option is checked by default.When Domino 8.5.3 Upgrade Pack 1 is not installed, select this option and install it. Thisoption is checked by default.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 85

10.Review:Review your selections. If any changes are required, select Previous to update theselections, otherwise, select Install to continue.11.Finishing the installation:The installation commences and you can see the progress.86 IBM Notes Traveler Hints and Tips for a Successful Deployment

Select Done when the installation is completed. If any errors or warnings are reported, reviewthe installation log and contact IBM Support to resolve any problems.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 87

3.3.2 Domino startup and installation validationOn the next startup of Domino, you see that the Lotus Notes Traveler server also starts whenthe server is started.You can validate whether the installation is working correctly by accessing the server in abrowser from a laptop, a desktop machine, or a device.88 IBM Notes Traveler Hints and Tips for a Successful Deployment

3.4 ConfigurationAfter the Lotus Notes Traveler is installed, the next step is to configure server. The servershould work correctly without the need for any further configuration out-of-the-box, but thereare sometimes needs to make some configuration changes to the server. We cover thefollowing topics:► 3.4.1, “Lotus Domino configuration”► 3.4.2, “Lotus Notes Traveler configuration” on page 91► 3.4.3, “Additional configurations” on page 973.4.1 Lotus Domino configurationThe Domino server for Lotus Notes Traveler should not also function as your mail server. Notethat Domino Enterprise version is required for Lotus Notes Traveler HA servers. Although youshould follow your normal setup procedures, there are a few items that you should be awareof on the setup.Ensure replication is workingWhen a mobile device connects to the Lotus Notes Traveler server for the first time, a look upis performed to the Address book to locate the user's mail server. To ensure this information iscorrect, the replication must be working. You can verify this from the Lotus Notes Travelerserver console by running rplicate , where FQDN is the fully qualified Domain name of theChapter 3. Deploying a stand-alone Lotus Notes Traveler environment 89

server from which the Lotus Notes Traveler server is to receive updates, usually theAdministration or a Hub server. If replication does not complete successfully, try runningreplicate, where ipaddress is the IP Address of the Administration or Hub server. When thereplication works correctly, open the server console on the Administration or Hub server andperform the same steps to ensure the replication is working correctly in both directions.Considerations for the Domino installation►►►►►►Ensure the installed version of Domino is the most recent version that matches the versionof Lotus Notes Traveler you intend to install. For example, if you plan to install Lotus NotesTraveler 8.5.3 Upgrade Pack 1, the installed version of Domino must be 8.5.3 UpgradePack– When installing the Upgrade Pack 1 for Lotus Notes Traveler, the installer automaticallyupgrades the Domino to 8.5.3 Upgrade Pack 1. Check if there are any fix packs thatmust be installed as well through Fix Central(http://www-933.ibm.com/support/fixcentral).If the version of Domino about to be installed on the Lotus Notes Traveler server is ahigher version than what is installed on your Administration server, consider one of thefollowing:– Upgrade Domino or the Address book template on your Administration server to thesame level as to what will be installed on the Lotus Notes Traveler server.– Take steps to not allow the proliferation of the address book on the Lotus NotesTraveler server to other servers in your domain.The Domino server that hosts Lotus Notes Traveler must have access to the users mailservers with Manager and Delete privileges to mail files. When a user deletes an email ontheir mobile device, the deletion is carried out by the Lotus Notes Traveler server. Thisaccess might be granted by adding the Lotus Notes Traveler server to theLocalDomainServers group in many cases, but check your environment for the bestmethod.Each user must have an entry in the Lotus Notes Travelers address book, names.nsf, orthe directory assistance must be configured so the users can be found.Each user must have an HTTP password in their person document, or directoryassistance must be configured so that the user ID and password can be validated.Each user should have an internet address specified in their person document. In general,mobile devices work better with Internet addresses than with Domino style addresses.For example, internet address: username@yourcompany.com► If you are using Internet Site documents and plan on synchronizing the Apple devices,ensure that the Options command is enabled on the Configuration tab of the Internet Sitedocument. This is required to register and synchronize Apple devices.► Set 'More name variations with lower security' in the Internet authentication parameter onthe Security tab of the server document. This action resolves many login issues.► Lotus Notes Traveler requires the following notes.ini parameters during startup. Ensurethey have the correct values, or Lotus Notes Traveler can fail to start.– NotesProgram=– Directory=\data– Domain=yourcompanyDomainname– ServerName=travelerservername/yourcompanyDomainname90 IBM Notes Traveler Hints and Tips for a Successful Deployment

►►The Lotus Domino server that is hosting each Lotus Notes Traveler service must have theHTTP web server component installed.– Note that the HTTP task should not be in the notes.ini ServerTasks line because theLotus Notes Traveler service will start HTTP automatically.Lotus Notes Traveler does not support Roaming Users or Roaming Profiles. All user datamust exist in the mail file on the mail server.Considerations for the Domino installation on Linux►►The Lotus Notes Traveler installation must be done as the root user for proper access, orthe server might not be able to start after installation because of the incorrect filepermission.– This includes running the Lotus Notes Traveler utility (travelerUtil) when setting up theHA environment.– Running the installer as a user other than root user might cause the install applicationto hang and not complete successfully.– If you log in to a Linux system as a non root user and switch to root with the sucommand, you might see an error about trying to start the Lotus Notes Travelerinstaller in the UI mode, similar to the java.lang.noclassdeffounderror sun awt x1graphics environment.• This cause of this problem depends on the system configuration, but you can workaround this issue by either logging in to the system using the root user or simplyrunning the installer in silent mode.• For more information, see Installing in silent mode on Linux operating systems(http://www-10.lotus.com/ldd/dominowiki.nsf/xpDocViewer.xsp?lookupName=Administering+Lotus+Notes+Traveler+8.5.3+Upgrade+Pack+1#action=openDocument&res_title=Installing_in_silent_mode_on_Linux_operating_systems_A853UP1&content=pdcontent) in the Domino wiki.Ensure the password of the Domino user is not expired or it might cause the Lotus NotesTraveler installation application to hang. This is because the operating system will promptthe installer to change the password.3.4.2 Lotus Notes Traveler configurationAfter the Lotus Notes Traveler server is installed, follow the steps below to configure theNotes Traveler and verify the installation:1. Opening the the Server document using the Domino Administrator client.2. On the Basics tab, ensure the "Server name" and "Fully qualified Internet host name" areset correctly.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 91

3. On the Internet Protocols, HTTP tab, review the value of "Number of active threads". Bydefault, this value is set to 400 on a 64-bit server and this value can be a good startingpoint. However, review this value regularly and update the value as necessary. If thenumber of active threads is too low, HTTP 503 (Service not available) errors aregenerated. If the value is too high, an excess amount of memory is used. For informationabout how to set this value, see 8.4.5 Internet protocols tab. A good rule of thumb for theproper settings of the "Number of active threads" is 1.2 * the number of devices servicedby the system, or are planned to be serviced by the system.4. Go to the Internet Protocols, Domino Web Engine tab.Review the Memory Caches section.The Maximum cached users field is used to store a users name, password, and a list ofgroups that the user belongs to. A user is added to this cache after they successfullyauthenticate with the Lotus Notes Traveler server. The default setting for this field is 64. Ifthe number of current authenticated users logged in exceeds this value, someperformance improvements may be gained by increasing the number of the Maximumcached users. To review the current values, look at the statistics from a recent NSD file. Asa general guideline, when adjusting any of the "Domino.Cache.*.Count" statistics, theyshould be slightly less than their "Domino.Cache.*.MaxSize" counterpart. In this case, the"Domino.Cache.User Cache.Count" should be slightly less than the "Domino.Cache.User92 IBM Notes Traveler Hints and Tips for a Successful Deployment

Cache.MaxSize". If the value listed in the Domino.Cache.User Cache.Count is larger thanthe Domino.Cache.User Cache.MaxSize, then try slowly incrementing the maximum valuefor the "Maximum cached users", as shown in the Memory Cache section screen captureabove, until the Count no longer reaches the Maximum.5. Go to the Transactional Logging tab.Disable Transactional Logging. The Lotus Notes Traveler server is not a typical server, asthere is very little writing to Domino databases. With the small number of writes necessary,it is not necessary to enable Transactional Logging.Go to the Lotus Traveler tab.Review the Basics section.– Maximum Memory SizeThis is the amount of Java Memory allocated. By default on a 64-bit Domino server,this is set to 1024 MB (1GB). The Lotus Notes Traveler process is written in Java, soJava memory must be allocated. The Java memory required also depends on thenumber of the devices connected to the Notes Traveler server. Evaluate the systemload and adjust the memory size as necessary. See 9.1 Performance tuning aboutthe tips to increase this value as necessary.– IPC Socket PortsThese are the TCP ports that are used for the communications between the LotusNotes Traveler HTTP servlet and the Lotus Notes Traveler server task and also thecommunications among the Lotus Notes Traveler servers. These communicationsare only on the local system so no external firewalls ever see this traffic. Rarely, ifever, will this need to be changed.– External Server URLThis value should be set to the DNS name or IP address that is used to route trafficto the Lotus Notes Traveler server from the internet or the intranet. This URLensures that the server sends a link that the devices can use and should notchange. Include the following in the URL:Scheme, HTTP or HTTPSServer host namePort number (if not a default port)Path, such as /travelerChapter 3. Deploying a stand-alone Lotus Notes Traveler environment 93

If the server allows both HTTP and HTTPS, and HTTP is redirected to HTTPS, thenthe External URL should be the HTTPS version and not the HTTP version.In an HA pool, all servers must be configured with the same value for thisparameter. The servers are part of a service pool that is accessed through thesame front end sprayer, and must be configured with the external URL that will sendtraffic through that sprayer.Administrator tip: It may be simpler to create and use a Configurationdocument for all the Traveler servers to ensure that the NTS_EXTERNAL_URLparameter is pushed down to the notes.ini file on each server.In the Lotus Traveler Access section, the Administrators can select whom to allowaccess to the server and what controls the users may have.When in edit mode the section looks like this:►►Access serverIf this field is left to the default value of blank, all users are able to access the server,unless they are excluded in the "Not access sever" field. Optionally, the administrator canenter individual names of users, servers, and groups to allow access to the Lotus NotesTraveler server. Separate multiple names with commas or semicolons. To specify allmembers of a branch of a hierarchical name tree, enter an asterisk followed by a forwardslash and certifier name, for example, */Sales/Acme. Only users with Person documents ineither the primary directory of this server or any secondary directories that are trusted forcredentials using Domino directory assistance can be added. These values must beconsistent on all Lotus Notes Traveler servers in the pool.Remote user commandsEnabling this field allows users to issue commands from the Lotus Notes Traveler servlet,such as displaying all the information about their mobile device. For example, the userscan open the web page http(s):/travelerservername.com/traveler and the following will bedisplayed on the web page. The user can select their device and perform any of thedisplayed commands.94 IBM Notes Traveler Hints and Tips for a Successful Deployment

►User managed securityIf this field is enabled, users can issue a remote wipe command if their device is lost orstolen. For example, the users will be able to open the web pagehttp(s)://travelerservername.com/traveler and the following will be displayed on the webpage. The user will be able to select their device and perform any of the displayedcommands.Review the Log Settings sectionYou can set the logging levels here. Do not change the default values unless debugging isenabled on the server.Administrator tip: Any changes done here for debugging purposes requires a restartof the Traveler process to enable the changes. An alternative is to change the logginglevels using the server console commands, which will go into effect immediately withouta restart. See 8.1 Server console commands for a full listing of the console commandson changing logging levels.Review the Auto Sync Settings sectionThe last section of the Lotus Traveler tab is Auto Sync settings. These should rarely needto be changed, if ever. So this will be for informational purposes only.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 95

►►►►►Polling intervalThis set how often the Lotus Notes Traveler server polls the Mail server for any changes,such as a new email, change in contacts, etc. If changes are found, a prime sync iscreated and the mobile device is notified changes have been found.Port for TCP ConnectionsThis is the TCP Port used by the push engine for communications.HeartbeatNormally, it is not necessary to modify the heart beat interval. The heartbeat interval foreach connected client is automatically adjusted by Lotus Notes Traveler to be optimal.However, the configuration parameters can be tweaked to slightly improve operation. Bydefault, the Heartbeat Algorithm Maximum Interval is set to 15 minutes in the Lotus NotesTraveler server configuration document.If you have devices earlier than Lotus Notes Traveler 8.5.2 that use TCP push, leave themaximum at 15 minutes. But, if you are running all devices on Lotus Notes Traveler 8.5.2or later using HTTP push, there are advantages to increasing the maximum setting to 30,45, or 60 minutes. If you do modify the heartbeat algorithm maximum interval, set it to anumber slightly less than the timeout of the underlying network connection for all users, ifknown. For example, if all Lotus Notes Traveler clients are connecting over a VPN that hasan idle timeout of 30 minutes, then set the maximum heartbeat interval to 28 or 29minutes.Apple devices use a different heartbeat algorithm (the ActiveSync algorithm). TheActiveSync algorithm uses the Lotus Notes Traveler minimum and maximum intervals, sothese apply to all devices. The other Lotus Notes Traveler heartbeat algorithm settingsapply only to other devices.Device Offline TimeoutThe Lotus Notes Traveler server will continue to poll the Mail server every 3 seconds (seePolling Interval above) until the device is considered to be offline. The administrator canset the amount of timeout period here.User Cleanup TimeoutThis is the number of days a device must be offline before the Lotus Notes Traveler serverwill cleanup information in the Lotus Notes Traveler derby database. Note that this doesnot remove the entry from the lotustraveler.nsf database, only from the Lotus NotesTraveler derby database.96 IBM Notes Traveler Hints and Tips for a Successful Deployment

3.4.3 Additional configurationsIn the simple configuration, IBM Mobile Connect can fill the role of either a reverse proxy or aVPN server. In this section, we walk through the installation and configuration procedures thatare documented in the official IBM Mobile Connect product Information Center to install IBMMobile Connect 6.1.5 on a Windows server in our lab. You can find the official IBM MobileConnect product Information Center(http://publib.boulder.ibm.com/infocenter/lmc/v6r1/index.jsp?topic=/com.ibm.lmc_6.1.4.doc/home.html).Installing IBM Mobile ConnectUse these steps to install IBM Mobile Connect on a Windows system:1. Launch the installer:Upon running ConnMgr_615_X86.exe, you see:2. Accept the license agreement:Accept the license agreement and click Next.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 97

3. Destination Folder:Accept or change the destination folder to where the Lotus Mobile Connect will beinstalled.98 IBM Notes Traveler Hints and Tips for a Successful Deployment

4. Ready to Install the Program:Click Install to begin the installation:5. Acknowledge the virtual adapter device driver:Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 99

During the installation, you are informed that the virtual adapter device driver is going tobe installed:6. Continue (Allow the Virtual Adapter installation):Windows then asks if you want to allow the installation of the virtual adapter. ClickContinue Anyway.100 IBM Notes Traveler Hints and Tips for a Successful Deployment

7. Finish:Click Finish to complete the installation of IBM Mobile Connect and launch the First Stepsscreen to begin the process of configuration.If you want to defer the configuration, you can deselect the Launch option. First Steps canbe launched anytime from the Start menu.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 101

Configuring IBM Mobile ConnectAfter installing IBM Mobile Connect, use the FirstStep utility to configure the resources usedby the server to provide clientless access to Traveler.The First Steps panel provides links to three utilities which are used to configure IBM MobileConnect:► Database Configuration Wizard► Gatekeeper► Key Management utilityThese utilities can also be accessed from the Start menu. First Steps is included as aconvenient guide and reminder.Configuring databaseWhen running IBM Mobile Connect on a Windows system, it is necessary to specify thestorage mechanism.1. Run First Steps, either selecting at the end of the installation or from the Start menu:102 IBM Notes Traveler Hints and Tips for a Successful Deployment

2. Select Database Configuration:Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 103

IBM Mobile Connect requires a storage mechanism for its configuration and active sessiontable. If desired, this can also be used for storing its accounting and billing information.The options are to use the Local file System, IBM DB2, or Microsoft SQL Server. For aproduction system, use either DB2 for Linux, UNIX, and Windows or Microsoft SQLServer. To simplify this lab exercise, the Local File System was selected. On Windows, thisuses DB2 (a single user version of DB2), which is only available on 32 bit Windows.Click Database Configuration Wizard.3. In this panel, Select the desired storage mechanism. We select Local File System. ClickNext:104 IBM Notes Traveler Hints and Tips for a Successful Deployment

4. Database configuration is complete. Click Done.5. The wizard returns to First Steps initial screen.6. Select the Gatekeeper from the menu and click the Gatekeeper link to run theGatekeeper:As seen on the figure, Lotus Mobile Connect Gatekeeper comes pre-configured with aprofile and administrator, which can be used to perform the initial configuration. Becausethe administrator password is the same for each new installation, change the passwords.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 105

Initial configuration of IBM Mobile Connect resourcesThe Gatekeeper is used to configure and administer IBM Mobile Connect. It is a stand-aloneutility which can be run on a variety of Operating Systems (Windows, Linux, and AIX) anddoes not have to run on the same system as the IBM Mobile Connect server component,which is known as the Connection Manager. If run the Gatekeeper on a different system, itrequires TCP connectivity with the Connection Manager system and a new profile to identifythat system.The first time you run Gatekeeper, it detects that it is the first time and automatically walk youthrough your initial configuration. It does this by detecting the absence of the file wgated.confin the Mobile Connect directory. If you ever want to run the initial configuration again, renameor delete that file.Important: The Gatekeeper includes an excellent set of tips. Whenever you have aquestion about what to input, put the focus on that field and click Tips.Initial configurationFollow these step to perform the initial configuration.1. Run the Gatekeeper to start the configuration. The Login screen opens. You can either login or edit profile. Click Edit profile.106 IBM Notes Traveler Hints and Tips for a Successful Deployment

2. Select Add Profile to add a new profile.3. Enter the Login profile name and either a Host name or IP address, then click OK.4. Log in to the new profile.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 107

5. For the first login, you are presented with an informational window. After reading andclosing it, you must configure the Access Manager. This is a server component which actsas the go between for the Gatekeeper and the Connection Manager.Click Next to start the configuration.6. Take the defaults or change as desired and click Next.108 IBM Notes Traveler Hints and Tips for a Successful Deployment

7. Choose All for the logging level so that you have complete setup logs. Click Next.8. Select Finish to configure the Access Manager.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 109

9. The next prompt is change the administrator password. It is advisable to do so.10.After dealing with the administrator password, you are prompted to create a ConnectionManager. This is the primary server component that provides communications betweenthe user devices and Lotus Notes Traveler.Click Next to begin to add the Connection Manager.110 IBM Notes Traveler Hints and Tips for a Successful Deployment

11.Enter the values desired and click Next:.12.Configuration OUs provide a means of organizing the configuration display but do notchange behavior of the system.Most installations take the default here and click Next.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 111

13.Click Finish to complete the Connection Manager.14.Click Yes to begin the configuration of the HTTP Access service.112 IBM Notes Traveler Hints and Tips for a Successful Deployment

15.The Service URL defines the address that an user device uses to access IBM MobileConnect. It starts with https which means that an SSL connection will be established. Touse SSL, IBM Mobile Connect needs a security certificate. This certificate is provided byusing the Key Management utility as described later.16.The Application server URL points to Lotus Notes Traveler. Note that the AuthenticationProfile is listed as System because that is the only one available. Click Next to proceedwith the configuration.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 113

17.Accept or change the defaults and click Finish to complete the configuration.18.Mobile access service is not used by Apple and Android devices, so click No.114 IBM Notes Traveler Hints and Tips for a Successful Deployment

19.The Connection Manager can manage its own user accounts or use an externalauthentication server. We chose the latter, so click No.20.Further configuration is needed, so click No.This completes the initial configuration of IBM Mobile Connect. Further configuration isrequired to simplify authentication.Authentication configurationTo enable the IBM Mobile Connect Connection Manager to use the Domino credentials foruser authentication, you have to create a Directory Services Server (DSS) that will access theLDAP function of Domino. The DSS is referenced by a new Authentication Profile (AP).Finally, the HTTP Access Service previously defined is modified to make use of the new AP.1. Create a Directory Services Server:a. In Gatekeeper on the Resource tab, right-click Mobile Connect → Add Resource →Director server .Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 115

. Provide a Common name, the name or address of the server, and Base distinguishedname, then click Next.116 IBM Notes Traveler Hints and Tips for a Successful Deployment

c. If the Domino LDAP function is configured for anonymous bind, Administrator'scredentials are not needed.Enter the values needed and click Next.d. Accept or change the OU configuration and click Finish.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 117

2. Create an Authentication Profile.a. In Gatekeeper on the Resource tab, right-click Mobile Connect → Add Resource →Authentication Profile → LDAP-bind Authentication.b. Provide a Common name and Description, then click Next.118 IBM Notes Traveler Hints and Tips for a Successful Deployment

c. Select the Directory Server and User key field, then click Next.d. Configure LTPA to enable Single Sign-On (SSO), then click Next.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 119

For a complete discussion about SSO, see SSO(http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Lotus_Mobile_Connect_Providing_secure_remote_access_to_Traveler_servers).e. Accept or change the organization OU and click Finish.3. Modify the HTTP Access Service to use the new Authentication Profile.a. In Gatekeeper on the Resource tab, right-click http-service0 → Properties.120 IBM Notes Traveler Hints and Tips for a Successful Deployment

. On the Mode tab, change Credential challenge type to HTTP 401 basic authorizationchallenge and change Authentication Profile to the one just created.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 121

c. On the Lotus Mobility tab, select Enable Lotus Traveler integration and click OK.122 IBM Notes Traveler Hints and Tips for a Successful Deployment

d. On the General tab, set the maximum number of processing threads.Important: The number of simultaneous sessions and number of processors areconsiderations for setting this value. The recommended value for a two-processorsystem with 1000 simultaneous sessions is 5 .Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 123

Key ManagementThe Key Management utility is used to provide IBM Mobile Connect with a security certificateso that it can establish an SSL connection. Either a self-signed certificate or one acquiredfrom a Certificate Authority can be used. It should be noted that Android devices are known tohave problems with self-signed certificates; see Lotus Mobile Installer for Android(http://www-01.ibm.com/support/docview.wss?uid=swg21457494).You can run the Key Management utility from either the First Steps window or the Start menu.1. Run the Key Management utility and open your key database.124 IBM Notes Traveler Hints and Tips for a Successful Deployment

The key database needs to be of type CMS. The default provided is http.trusted.kdb whichis found in the Connection Manager directory.2. When you open the key database, you are prompted for its password. The default istrusted.3. To create a self-signed certificate, go to the Personal Certificates section and click NewSelf-Signed.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 125

4. Enter a label and click OK to complete the process.5. In order to get a certificate from a Certificate Authority, go to Personal CertificateRequests and click New.126 IBM Notes Traveler Hints and Tips for a Successful Deployment

6. Fill in the label and click OK.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 127

7. Click OK and include the created file in the request to the Certificate Authority.8. When the certificate is received, navigate to the Personal Certificates section and clickReceive.128 IBM Notes Traveler Hints and Tips for a Successful Deployment

For some certificates, you need to receive and import intermediate and signer certificatesfrom the Certificate Authority.Ready To RunYour Connection Manager is now ready to run. In Gatekeeper on the Resources tab,right-click the Connection Manager resource and select Startup.Chapter 3. Deploying a stand-alone Lotus Notes Traveler environment 129

130 IBM Notes Traveler Hints and Tips for a Successful Deployment

4Chapter 4.Deploying a high availabilityLotus Notes TravelerenvironmentIn this chapter, we go over the end-to-end deployment of a high availability (HA) IBM LotusNotes Traveler server.There are two main influencing factors to choose a stand-alone server versus an HA LotusNotes Traveler implementation. These include:► The number of devices that the Lotus Notes Traveler is to service.►The requirement about the up-time or availability if the a server instance becomesunavailable.In our scenario, we have a medium sized company that implements the Lotus Notes Travelersolution. This company must service about 2,000 devices and must have their sales staff ableto access their email from the road 24x7.Given the number of devices, a stand-alone server can provide the services required.However, 2,000 devices is the limit for a stand-alone server and leaves no room for growth.The need for the sales team to have reliable constant access to their email requires thesolution to be implemented in a high availability environment. To provide 24x7 availability, wemust provide backup servers to service the client devices if one of the servers, including theLotus Notes Traveler server, becomes unavailable for some reason (server patch, upgrade,crash, operating system issue, and so on).Installation, configuration, and user deployment are three major milestones in deploying anIBM Lotus Notes Traveler environment. We cover the installation and configuration in thischapter. User deployment to devices is covered in full detail in Chapter 5, “User deployment”on page 171.© Copyright IBM Corp. 2013. All rights reserved. 131

4.1 Scenario descriptionIn this scenario, we deploy an IBM Lotus Notes Traveler server with the same methodologythat a medium to large business would use. This solution introduces a high availability (HA)Lotus Notes Traveler server into an existing Lotus Domino environment. We will need to installa new Domino server(s) into this environment to host the additional Lotus Notes Travelerserver(s) in the internal network and communicate with the devices and the webadministration for Lotus Notes Traveler by using an internet facing HTTP server/IP Sprayer inthe DMZ.The following diagram shows the architecture of this scenario:In this chapter, we walk through both the Linux and Windows installation procedures for LotusNotes Traveler, and cover the integration with an IBM DB2 database for Linux, and Windowsoperating systems and a Microsoft SQL Server database.4.1.1 Planning considerationsIn this scenario, we build a server for a medium size business that has to serve approximately2,000 devices. The need to have the mobile devices continuously available is great becausemany of the sales teams are mobile and must have access to their calendars, contacts, andemail while on the road.We implement a high availability Lotus Notes Traveler solution with the followingconsiderations:►►2,000 devices to be serviced:A single Lotus Notes Traveler 8.5.3 Upgrade Pack 1 server can services up to 2000devices. Though a single Lotus Notes Traveler server can satisfy the current requirement,we want to provide room for the future growth.Continuous availabilityAn HA Lotus Notes Traveler solution provides both pooled and redundant systems forLotus Notes Traveler, the IP Sprayer, the enterprise database server, and Domino mailservers. The redundant systems will provides the services in case the primary system hasan outage or requires maintenance.132 IBM Notes Traveler Hints and Tips for a Successful Deployment

In this scenario, we focus on the implementation of a highly available Lotus Notes Travelersystem.Reference 2.2, “Choosing a stand-alone or high availability configuration for Lotus NotesTraveler” on page 31 for further information about the decision process of choosingstand-alone versus high availability architecture.In this architecture, a "gateway" or HTTP access into the internal network is required. Wechoose to use Lotus Mobile Connect v6.1.5 as a reverse proxy combined with the new IPSprayer functionality. The IP Sprayer distributes incoming request in a round-robin pattern sothat if one Lotus Notes Traveler server in the pool becomes unavailable then the secondserver can receive the request.With our scenario, we create a single server pool containing two Lotus Notes Travelerservers.The binaries for Lotus Notes Traveler can be downloaded from the IBM Passport Advantagewebsite. The binaries include both the 64-bit and 32-bit version in the same package. Uponinstallation, the installer detects the bit architecture version of Domino that it is being installedupon and uses that version of the Lotus Notes Traveler code.For the enterprise database, we demonstrate two different scenarios:► Integrate the Lotus Notes Traveler servers with an IBM DB2 for Linux, UNIX, andWindows.► Integrate the Lotus Notes Traveler servers with a Microsoft SQL Server enterprisedatabase.Lotus Notes Traveler supports both relational database management systems. The LotusNotes Traveler server includes a limited entitlement to IBM DB2 for Linux, UNIX, andWindows.To support Blackberry Enterprise servers (BES), Microsoft SQL Server is a required back-enddatabase and so if you want to support BES with the database server which is used by theLotus Notes Traveler server, select Microsoft SQL Server.You can use a Domino mail server of any version after 7.0.2 on any Domino supportedplatform. In our lab environment, we built the mail server on a Linux machine.4.2 InstallationIn this section, we cover the installation of the high availability (HA) Lotus Notes Travelerserver.After walking through the steps for installing the Lotus Notes Traveler servers, we show theinstallation of the IBM DB2 Workgroup Server for Linux, UNIX, and Windows. A limitedlicense to IBM DB2 Workgroup Server for Linux, UNIX, and Windows is provided with thelicense to the Lotus Notes Traveler 8.5.3 Upgrade Pack 1 software. We then discuss thedatabase server configuration and the database creation for the conversion of a stand-alonetraveler server into a HA traveler server pool.Finally, we run the commands that insert the Lotus Notes Traveler server into the HA pool tocreate the pool of Lotus Notes Traveler servers.Chapter 4. Deploying a high availability Lotus Notes Traveler environment 133

These are addressed in the following subsections:► 4.2.1, “Lotus Notes Traveler installation”► 4.2.2, “Database installation”► 4.2.3, “Load balancer installation”4.2.1 Lotus Notes Traveler installationThe base Domino servers are all part of the same domain and can be managed from onecentral Domino admin client. The names.nsf (Domino directory) is replicated amongst all theDomino servers in the environment to allow for each server to maintain the users and theiraccess to the system.These are the steps that we captured when installing the Domino servers to be used as thehosts for the Lotus Notes Traveler servers. If you already have Domino servers in theenvironment that you can dedicate to Lotus Notes Traveler, then you can continue to theLotus Notes Traveler installation segment of this section. The installation of Domino isdocumented here because it is important that the Domino servers are configured to be awareof the other servers in the environment.Domino installationUse these steps to install the Domino server:1. Start the installer:– If installing from eAssembly, start the eAssembly and follow the installation steps.– If installing from DVD, simply insert the DVD into the target system's DVD ROM drive. Ifautorun is enabled for the system, the Common Launchpad starts automatically. Ifautorun is disabled, navigate to the DVD content and double-click Launchpad.exe.2. Accept the licence for the product:134 IBM Notes Traveler Hints and Tips for a Successful Deployment

3. Choose the installation directory:4. Choose the installation data directory:Chapter 4. Deploying a high availability Lotus Notes Traveler environment 135

5. Select which server type to use:For high availability, you must use the enterprise version of the software. Select DominoEnterprise Server.6. The installation begins and provides status:136 IBM Notes Traveler Hints and Tips for a Successful Deployment

7. Installation complete:After you select Finish, do not attempt to start and configure the server until you have firstregistered this in the Domino environment. This is covered in 4.3.2, “Databaseconfiguration” on page 156.Traveler installationAfter you have properly configured the Domino server into the environment, the next task is toinstall the Lotus Notes Traveler server. All Lotus Notes Traveler installations begin asstand-alone versions of the product. It is not until you add these servers into the centralChapter 4. Deploying a high availability Lotus Notes Traveler environment 137

enterprise database that the servers go from being a stand-alone server to a member of theLotus Notes Traveler pool.For Lotus Notes Traveler installation on Linux, see 3.2, “Lotus Notes Traveler installation onLinux” on page 67.For Lotus Notes Traveler installation on Windows, see 3.3, “Lotus Notes Traveler installationon Windows” on page 79.After the server is installed as a stand-alone server and initialized, you can add this sever tothe Lotus Notes Traveler pool, and achieve high availability. We discuss the Notes Travelerconfiguration for high availability in 4.3.3, “Lotus Notes Traveler configuration for highavailability” on page 163.4.2.2 Database installationThe Lotus Notes Traveler High Availability (HA) mode requires an enterprise database tostore Lotus Notes Traveler data that is accessed by all Lotus Notes Traveler servers in acommon service pool. Lotus Notes Traveler 8.5.3 Upgrade Pack 1 release included a limitedentitlement to IBM DB2 Workgroup for Linux, UNIX, and Windows. This limited entitlement isprovided for customers who want to deploy a Lotus Notes Traveler High Availability server butdo not already have a relational database management system. The DB2 entitlement is to beused to support Lotus Notes Traveler and not for any other purpose.In a HA Lotus Notes Traveler solution, the enterprise database holds the user data andsecurity data. This enterprise database system should also be enabled for high availability toavoid the database server from being a single point of failure. In this section, we show asimple DB2 installation on a Windows platform. For more information about DB2 installation,configuration, and high availability setup, see the IBM Redbooks publications:► Up and Running with DB2 on Linux, SG24-6899► DB2 Deployment Guide, SG24-7653►High Availability and Disaster Recovery Options for DB2 for Linux, UNIX, and Windows,SG24-7363DB2 versionThe Lotus Notes Traveler High availability support requires:►►DB2 Enterprise Server Edition Version 9.7, Fixpack 5 or higherDB2 Workgroup Server Edition Version 9.7, Fixpack 5 or higher64-bit version platform is suggested. It is not required that the DB server platform match theNotes Traveler server platform. Although it is possible to deploy DB2 together with Dominoand Traveler, it is not advisable. DB2 should be deployed on its own server.Installing DB2We perform the following steps to install the DB2 included in Notes Traveler 8.5.3 on aWindows server:1. Begin with DB2 setup Launch pad. Click Install a Product and click Install New.138 IBM Notes Traveler Hints and Tips for a Successful Deployment

2. Accept software licence agreement:In the Software Licence Agreement panel, accept the licence for the product and clickNext.Chapter 4. Deploying a high availability Lotus Notes Traveler environment 139

3. Select the installation type:The typical setup includes basic database server function, database administration tools,and most product features and functionality. This is sufficient for Lotus Notes Traveler.4. Select the installation, response file creation, or both:You are presented with the option of saving the installation choices in a response file,performing the installation, or both. You can also specify the location (path) and file namefor the response file. The response file allows you to save this installation options selectedfor deploying to other server. Select Install DB2 Workgroup Server Edition on thiscomputer and save my settings in a response file.140 IBM Notes Traveler Hints and Tips for a Successful Deployment

5. Select the installation folder:The default installation folder is set for you. However, you can change the installation path.Chapter 4. Deploying a high availability Lotus Notes Traveler environment 141

6. Select user information for the DB2 Administration Server:In this panel, provide domain user information for the DB2 administration. For LocalSystem account, the default user name is db2admin. Assign a password for Lotus TravelerHigh Availability configuration.7. Configure DB2 instances:The default DB2 instance name on Windows is DB2. To change the name, clickConfigure.142 IBM Notes Traveler Hints and Tips for a Successful Deployment

8. Prepare the DB2 tools catalog:The DB2 tools catalog is required for using the Task Center and scheduler. This step isoptional.Chapter 4. Deploying a high availability Lotus Notes Traveler environment 143

9. Set up notifications:Set up notifications here if you want to receive e-mail or pager notification when adatabase needs attention. This step is optional.144 IBM Notes Traveler Hints and Tips for a Successful Deployment

10.Enable operating system security for DB2 objects:Specify if you want to enable operation system security for DB2 files, folders, registry keys,and other objects on your computer. This step is optional.Chapter 4. Deploying a high availability Lotus Notes Traveler environment 145

11.Start copying files and create response file:When you click Finish, all your selections are saved in the response file that you specifiedand the installation process starts.146 IBM Notes Traveler Hints and Tips for a Successful Deployment

12.Complete installation:DB2 installation is now completed. You can start to create a database for Lotus NotesTraveler. This is covered in 4.3.2, “Database configuration” on page 156.4.2.3 Load balancer installationThe procedure to install and configure IBM Mobile Connect 6.1.5 to function as a ReverseProxy is documented in 3.4.3, “Additional configurations” on page 97. You can use the sameprocedure to install IBM Mobile Connect to serve as a load balancer.4.3 ConfigurationThe configuration is broken down into two sections. The first section is about Lotus Dominoconfiguration and which settings should be considered. The second section is about settingsspecific to Lotus Notes Traveler.► 4.3.1, “Lotus Domino configuration” on page 147► 4.3.2, “Database configuration” on page 156► 4.3.3, “Lotus Notes Traveler configuration for high availability” on page 163► 4.3.4, “Configuring the selected load balancer” on page 1684.3.1 Lotus Domino configurationThe Domino server for Lotus Notes Traveler should be set up as you would your mail servers.Note that Domino Enterprise version is required for Lotus Notes Traveler HA. Although youChapter 4. Deploying a high availability Lotus Notes Traveler environment 147

should follow your normal setup procedures, there are a few items you should be aware of onthe setup.Considerations for the Domino installation:► Ensure the installed version of Domino is the most recent version that matches the versionof Lotus Notes Traveler you intend to install. For example, if you are planning to installLotus Notes Traveler 8.5.3 Upgrade Pack 1, the installed version of Domino should be8.5.3 as well. Domino will automatically be updated to 8.5.3.3 when the Upgrade Pack 1for Lotus Notes Traveler is installed. As a further caveat, always check to see if there areany fix packs that should be installed. That can be found at Fix Central. If the most recentversion of Domino is a higher version than what is installed on you Administration server,you will need to consider upgrading the installed version on your Administration server, orupgrade to the same template for the Public Address book as what will be used on theLotus Notes Traveler server, or take steps to not allow the proliferation of the address bookon the Traveler server to other servers in your domain.► The Domino server that hosts Lotus Notes Traveler must have access to the users mailservers with Manager and delete privileges to mail files. When a user deletes an email ontheir mobile device, the deletion is carried out by the Lotus Notes Traveler server. Thisaccess may granted by adding the Lotus Notes Traveler server to the LocalDomainServersgroup in many cases, but check your environment on the best method.► Each user must have an HTTP password in their person document, or directoryassistance must be configured so that the user ID and password can be validated.► Each user should have an Internet address specified in their person document. In general,mobile devices work better with Internet addresses than with Domino style addresses.– for example - Internet address: username@yourcompany.com► Each user must have an entry in the Lotus Notes Travelers address book, names.nsf, ordirectory assistance must be configured so the users can be found.► If you are using Internet Site documents and plan to sync Apple devices, ensure that theOptions command is enabled on the Configuration tab of the Internet Site document. Thisis required to register and sync Apple devices.► Set 'More name variations with lower security' in the Internet authentication parameter onthe Security tab of the server document. This action resolves many login issues.► Lotus Notes Traveler requires the following notes.ini parameters during startup. Ensurethey have the correct values, or Lotus Notes Traveler may fail to start.– NotesProgram=– Directory=– Domain=yourcompanyDomainname– ServerName=travelerservername/yourcompanyDomainname► Each Lotus Domino server that is hosting the Lotus Notes Traveler service must have theHTTP web server component installed. Note the HTTP task should not be in the notes.iniServerTasks line. Traveler will start this task automatically when it has launched.► Note that Lotus Notes Traveler does not support Roaming Users or Roaming Profiles. Allof the user's data must exist in the mail file on the mail server.Considerations for the Domino installation on Linux► The Lotus Notes Traveler installation must be done as the root user for proper access;otherwise, the server may not be able to start after installation due to incorrect file148 IBM Notes Traveler Hints and Tips for a Successful Deployment

►permissions. The Lotus Notes Traveler utility (travelerUtil) when setting up the HAenvironment must also be run as the root user. Running the installer as a user other thanroot user may cause the install application to hang and not complete successfully.– If you login to a Linux system as a non-root user and SU to root, you may see an errortrying to launch the Lotus Notes Traveler installer in UI mode, similar tojava.lang.noclassdeffounderror sun awt x11graphicsenvironment. This depends on thesystem configuration, but you can work around by either logging in to the system usingthe root user or by simply running the installer in silent mode (for more information, seeInstalling in silent mode on Linux operating systems in the Domino wiki).Ensure the Domino user's password is not expired or it may cause the Lotus NotesTraveler installation application to hang because the OS will prompt the installer to changethe password.In this scenario we set up a new Traveler pool, consisting of two new Lotus Notes Travelerservers. Creating the new Domino Servers is the first step in setting up the Lotus NotesTraveler pool. When setting up the Traveler servers, ensure to follow your corporate standardswhen setting up Domino servers. The configuration tasks include:► Registering the Domino Server to create the server.id► Setting up the Domino Server to ensure the values are correct for the Traveler serverWe illustrate the Domino Server configuration on a Windows system.Registering a new Domino ServerFrom the Domino administration client tool bar menu, click the Configuration tab, selectRegistration → Server.Enter the information for the new server that you are registering with the Dominoenvironment.Chapter 4. Deploying a high availability Lotus Notes Traveler environment 149

Setting up the new Domino serverFollow the steps below to setup the Domino server:1. Start the server setup by launching the Lotus Domino Server. On Windows system, clickthe Lotus Domino Server icon. On a Linux system, open a command prompt to thenotesdata directory and run /opt/ibm/lotus/bin/server from the command line. Whenstarting Domino Server for the first time, Domino server launches the configuration stepsautomatically.150 IBM Notes Traveler Hints and Tips for a Successful Deployment

2. Select Set up an additional server to add this new Domino Server to the existing Dominodomain.3. If you have an Administrator ID registered, select The server ID file is stored in theDomino Directory and provide a password. Optionally, if you did not use a password forthe server.id created, you must copy the ID file to the server or network drive and selectBrowse to locate the ID.Chapter 4. Deploying a high availability Lotus Notes Traveler environment 151

4. Enter the server name.Enter the same server name that you have registered with the Domino administrationclient. This field is automatically filled in for you after you have selected the ID in theprevious step.5. Select the internet services.The Lotus Notes Traveler requires the HTTP services, so select Web Browser (HTTPServers).152 IBM Notes Traveler Hints and Tips for a Successful Deployment

6. Verify the network settings and click on Next.7. Enter the server name and, optionally, the network address for the Administration or Hubserver from which the Lotus Notes Traveler server will receive updates.Chapter 4. Deploying a high availability Lotus Notes Traveler environment 153

8. Select Set up as a primary Domino Directory to set the directory type to be used for thisDomino server. Also select Create a replica of the Directory Assistance database tocreate a replica if one is in use in your environment and is to be used on the Lotus NotesTraveler sever.9. Secure the server by selecting Prohibit Anonymous access to all databases andtemplates. Select Add LocalDomainAdmins group to all databases and templates toinclude LocalDomainAdmins to all access control lists (ACL).154 IBM Notes Traveler Hints and Tips for a Successful Deployment

10.Verify the installation option selected. If you are satisfied with all of the selections, ClickSetup to start the Domino Server setup.11.It will take several minutes to compete the Setup. Progress can be monitored as shownbelow. When complete click Done.Chapter 4. Deploying a high availability Lotus Notes Traveler environment 155

12.This completes the configuration. Reboot the operating system to ensure the Dominoserver launches automatically.4.3.2 Database configurationIn this section, we show how to use DB2 Control Center to create a database for Lotus NotesTraveler. You can also use create database statement using command line.When using DB2 for Linux, UNIX, and Windows as the enterprise database server for LotusNotes Traveler, Lotus Notes Traveler is a DB2 application. If the database server is dedicatedto Lotus Notes Traveler, the tuning consideration can just focus on Lotus Notes Traveler.When Lotus Notes Traveler is sharing the database server with other applications, thedatabase administrator will have to balance the resources among the applications. Weintroduce the initial DB2 server configuration using DB2 Configuration Advisor.To configure the DB2 HADR to provide the high availability, see High Availability and DisasterRecovery Options for DB2 for Linux, UNIX, and Windows, SG24-7363.Creating a DB2 databaseTo create a DB2 database through Control Center, use these steps:1. Launch the DB2 Control Center and select Create Database → Standard.156 IBM Notes Traveler Hints and Tips for a Successful Deployment

2. Follow the Create Database Wizard. Fill in the Database name, In this example, it is calledtraveler.3. Specify the locale Code set as UTF-8.Chapter 4. Deploying a high availability Lotus Notes Traveler environment 157

4. Click through and click Finish. This will create the traveler database. Note: You do notneed to create tables at this point. Lotus Notes Traveler server will automatically createtables during configuration. Go to section 4.3.3, “Lotus Notes Traveler configuration forhigh availability” on page 163 to configure Lotus Notes Traveler server to use DB2.Locating the DB2 connection port numberTo locate the DB2 server name and port number:1. Open the DB2 Control Center on the Windows server.2. Right-click one of the available instances for the local machine.3. Click Setup Communications.4. Click Properties. The port number is listed in the Properties window.158 IBM Notes Traveler Hints and Tips for a Successful Deployment

Tuning the DB2 databaseFollow this steps to configure database.1. From the Control Center, right-click your database and select Configuration Advisor.2. Select Server to specify how much of this server's memory can be used. Assuming thedatabase server is dedicated to Lotus Notes Traveler, you can select 80% target memoryto allow system to use almost all of the memory for this database.Chapter 4. Deploying a high availability Lotus Notes Traveler environment 159

3. For the type of workload, select Mixed.4. Specify a typical database transaction. Select More than 10 (long transactions) and setthe Transaction per minute (estimate) to 120.5. Specify a database administration priority. Select faster performance.160 IBM Notes Traveler Hints and Tips for a Successful Deployment

6. Select No data populated.7. Estimate the number of applications connected. For example, if your DBMaxPoolSize isset as 2000, then you have to set Average number of connected remote applications to2010.8. Select default Cursor stability as the isolation level.Chapter 4. Deploying a high availability Lotus Notes Traveler environment 161

9. Review your selection and click Finish to perform the changes.162 IBM Notes Traveler Hints and Tips for a Successful Deployment

4.3.3 Lotus Notes Traveler configuration for high availabilityTo add a Lotus Notes Server into the High Availability (HA) pool, you use the travelerUtilcommand to associate the Lotus Notes Traveler server with the enterprise database.When the Lotus Notes Traveler server is set to use the enterprise database, all of the localDerby database information is copied to the central enterprise database. Along with thisinformation, the server is listed in the database tables so that the other Lotus Notes Travelerservers are aware of each of the servers that are available in the HA pool.Starting with Notes Traveler 8.5.3 Upgrade Pack 1 release, pooled Notes Traveler serversshare the load by balancing the users across the server pool. The load balancing algorithm isbased on Notes Traveler Availability Index (AI where 100 is 100% available) plus biases.Each active user is assigned to one Notes Traveler server in the pool. The user stays active inthe pool for 24 hours from last time the user device contacted the pool. This assigned servermonitors the user's mail file for changes so that when the devices comes back in the serverwill be up to date on changes that need to be sent to the device.On each request from the device, the load balancing algorithm in the Traveler serverdetermines which server in the pool is the best to handle the request. The best server isdefined by comparing all of the servers relative AIs with each other, and the server with thebest relative AI becomes the assigned server and handles the request for that user. If a newserver has a better AI including biases than the current monitoring server, then the user isrouted to the new server and that new server will become the new monitoring server.The biases are determine by adding NTS_ROUTE_CURRENT_BIAS (default value of 20) tothe AI for the server that is current assigned to monitor the user and addingNTS_ROUTE_LOCAL_BIAS (default value 10) to the server that has the current request fromthe device. This bias is built into the algorithm so users do not keep getting bounced fromserver to server. So, once a user is being monitored by a server, that user will typically stay onthe same server unless the loads between the servers in the pool becomes significantlyunbalanced.The following table shows examples of different AIs and how the message was routed. Ineach example, Server 1 is where the request was received and Server 3 is the currentmonitoring server.Configuring Lotus Notes Traveler with DB2Lotus Notes Traveler on a Windows systemOn Windows, you must run the Lotus Notes Traveler configuration commands on the serveras a user with administrator permission.1. Ensure that the Lotus Notes Traveler database is created on the DB2 server and isavailable. No tables need to be created in this database. All of the tables will be created bythe first Lotus Notes Traveler server to be added to the database.2. Locate the db2jcc4.jar under the directory \sqllib\java\ on the DB2 server. Copy thedb2jcc4.jar from the DB2 server to the \Traveler\lib directory.Chapter 4. Deploying a high availability Lotus Notes Traveler environment 163

3. Open a Windows command prompt and change the directory to \traveler\util.4. Run travelerUtil to configure Lotus Notes Traveler in the following format:travelerUtil db set url=jdbc:db2://:/ user= pw=The travelerUtil.cmd is created on each server during installation of Lotus NotesTraveler. If there is a problem with this command, see Chapter 9, “Tuning andtroubleshooting” on page 375.The URL for DB2 consists of the fully qualified host name of the database server, the portfor the database instance (the default value is 50000), and the database name. Forexample:travelerUtil db set url=jdbc:db2://dbserver.yourco.com:50000/traveleruser=db2admin pw=passw0rdTip: Go to 4.3.2, “Database configuration” on page 156 for instruction on locating theDB2 connection port number.The utility validates the DB2 information by verifying that it can connect to the database.Upon successfully connecting to the database, Lotus Notes Traveler is configured to usethe DB2 database instead of the default Derby database. The credentials are encryptedand stored in the LotusTraveler.nsf. If you do not specify any parameters for travelerUtil dbset, the command prompts you for all required parameters (the DB2 URL, the databaseadministration ID, and the database administration password).To validate the configuration, use the travelerUtil db show command (this command doesnot show the password) or the travelerUtil db check command to verify that theconfiguration allows database connections to be made. You can use the same utility to updatethe password in the event that becomes necessary.Lotus Notes Traveler on a Linux systemOn Linux, you must run the configuration commands on the server as a user with rootpermission.1. Ensure that the Lotus Notes Traveler database is created and available.164 IBM Notes Traveler Hints and Tips for a Successful Deployment

Locate the db2jcc4.jar under the \sqllib\java\ on the DB2 server. Copy the db2jcc4.jarfrom the DB2 server to the lib directory. By default, the lib directory is under the followingpath:{code}/opt/ibm/lotus/notes//linux/Traveler/lib{:code}2. From a command prompt, change the directory to \traveler\util.3. Run travelerUtil to configure Lotus Notes Traveler in the following format:./travelerUtil db set url=jdbc:db2://:/ user= pw=The travelerUtil is created on each server during installation of Lotus Notes Traveler. Ifthere is a problem with this command, see Chapter 9, “Tuning and troubleshooting” onpage 375.The URL for DB2 consists of the fully qualified host name of the database server, the portfor the database instance (the default value is 50000), and the database name. Forexample:travelerUtil db set url=jdbc:db2://dbserver.yourco.com:50000/traveleruser=db2admin pw=passw0rdTip: Go to 4.3.2, “Database configuration” on page 156 for instruction on locating theDB2 connection port number.The utility validates the DB2 information by verifying that it can connect to the database.Upon successfully connecting to the database, Lotus Notes Traveler is configured to usethe DB2 database instead of the default Derby database. The credentials are encryptedand stored in the LotusTraveler.nsf. If you do not specify any parameters for travelerUtil dbset, the command prompts you for all required parameters (the DB2 URL, the databaseadministration ID, and the database administration password).Chapter 4. Deploying a high availability Lotus Notes Traveler environment 165

To validate the configuration, use the travelerUtil db show command (this command doesnot show the password) or the travelerUtil db check command to verify that theconfiguration allows database connections to be made. You can use the same utility to updatethe password in the event that becomes necessary.Configuring Lotus Notes Traveler with Microsoft SQL ServerLotus Notes Traveler on a Windows systemOn Windows, you must run the Lotus Notes Traveler configuration commands on the serveras a user with administrator permission.1. Ensure that the Lotus Notes Traveler database is created and available.2. Copy sqljdbc4.jar to the \Traveler\lib directory.Download the Microsoft SQL Server JDBC Driver 3.0 fromhttp://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=21599The jar file is located in the *.tar.gz file located on that download page. You have todownload the *.tar.gz file and expand the file to obtain the current version of the driver.3. Open a command prompt and change the directory to \traveler\util.4. Run travelerUtil to configure Lotus Notes Traveler in the following format:travelerUtil db set url=jdbc:sqlserver://:;databasename= user= pw=For example:travelerUtil db seturl=jdbc:sqlserver://dbserver.yourco.com:1433;databasename=TRAVELERuser=LNTUSER pw=passw0rdTip: Go to 4.3.2, “Database configuration” on page 156 for instruction on locating theDB2 connection port number.The utility validates the SQL Server DB information by verifying that it can connect to thedatabase. Upon successfully connecting to the database, Lotus Notes Traveler isconfigured to use the SQL Server database instead of the default Derby database. Thecredentials are encrypted and stored in the LotusTraveler.nsf. If you do not specify anyparameters for travelerUtil db set, the command prompts you for all required parameters(the database URL, the database administration ID and password).166 IBM Notes Traveler Hints and Tips for a Successful Deployment

To validate the configuration, use the travelerUtil db show command (this command doesnot show the password) or the travelerUtil db check command to verify that theconfiguration allows database connections to be made.Important: There are many URL formats allowed for SQL server. See the SQLdocumentation for all possible variations. One common variation is using a databasemirror. If using a mirror, you add ;failoverPartner=hostname to the end of the URL.Lotus Notes Traveler on a Linux machineOn Linux, you must run the configuration commands on the server as a user with rootpermission.1. Ensure that the Lotus Notes Traveler DB is created and available.2. Copy sqljdbc4.jar to the Lotus Notes Traveler lib directory.Download the Microsoft SQL Server JDBC Driver 3.0 fromhttp://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=21599The jar file is located in the *.tar.gz file located on that download page. You have todownload the *tar.gz file and expand this to obtain the current version of the driver.By default, the lib directory is located at /opt/ibm/lotus/notes//linux/Traveler/lib.3. From a command prompt and change the directory to \traveler\util.4. Run ./travelerUtil in the following format:./travelerUtil db set user= pw=For example:./travelerUtil db set user=LNTUSER pw=passw0rdTip: The URL parameter for SQL Server on Linux will not work because of the requiredsemicolon. You will be prompted for your database URL. The following example showsa sample database URL for an SQL server:jdbc:sqlserver://dbserver.yourco.com:1433;databasename=TRAVELERChapter 4. Deploying a high availability Lotus Notes Traveler environment 167

Tip: Go to 4.3.2, “Database configuration” on page 156 for instruction on locating theDB2 connection port number.The utility validates the SQL Server DB information by verifying that it can connect to thedatabase. Upon successfully connecting to the database, Lotus Notes Traveler isconfigured to use the SQL Server database instead of the default Derby database. Thecredentials are encrypted and stored in the LotusTraveler.nsf. If you do not specify anyparameters for travelerUtil db set, the command prompts you for all required parameters(the database URL, the database administration ID and password).To validate the configuration, use the travelerUtil db show command (this command doesnot show the password) or the travelerUtil db check command to verify that theconfiguration allows database connections to be made.Important: There are many different URL formats allowed for SQL server. See the SQLdocumentation for all possible variations. One common variation is using a databasemirror. If using a mirror you would add ;failoverPartner=hostname to the end of the URL.4.3.4 Configuring the selected load balancerThe procedure to install and configure IBM Mobile Connect 6.1.5 to function as a reverseproxy is documented in Additional Configurations. To modify IBM Mobile Connect to functionas a load balancer, change two fields in the HTTP Access service resource:1. In Gatekeeper on the Resources tab, right-click http-service0, then select Properties.168 IBM Notes Traveler Hints and Tips for a Successful Deployment

2. Go to the Server tab, add the additional Lotus Notes Traveler servers to the Applicationserver URL in a comma separated list. Select Balanced in the Scheduling algorithm.Click OK.Chapter 4. Deploying a high availability Lotus Notes Traveler environment 169

170 IBM Notes Traveler Hints and Tips for a Successful Deployment

5Chapter 5.User deploymentAfter the IBM Lotus Notes Traveler is installed, next step is to deploy the Lotus Notes Travelerapplication to the devices. We describe both the conventional and unconventional deploymentoptions and cover the following topics:► 5.1, “User provisioning” on page 172► 5.2, “Installation and configuration on an Apple device” on page 177► 5.3, “Installation on an Android device” on page 199► 5.4, “Installation on a Windows mobile device” on page 223► 5.5, “Installation on a Sybian or Nokia device” on page 250► 5.6, “Unconventional deployment options” on page 256© Copyright IBM Corp. 2013. All rights reserved. 171

5.1 User provisioningAs an administrator, you can determine which users will have access to the Lotus Travelerserver. You can allow or block a set of users from your directory for the server access.We cover the configuration details in the following sections:► 5.1.1, “Access to the Lotus Notes Traveler server”► 5.1.2, “Access control list configuration”► 5.1.3, “User authentication”5.1.1 Access to the Lotus Notes Traveler serverThe Lotus Notes Traveler administrator can control the access to the Lotus Notes Travelerserver by using the Lotus Traveler tab in the server document.The following figure shows the section of the Lotus Traveler tab where you can control theaccess to the Lotus Notes Traveler server:In edit mode of the server document, the above figure appears like this:►Access server172 IBM Notes Traveler Hints and Tips for a Successful Deployment

This option controls access to the Lotus Notes Traveler server for users with persondocuments in all the configured directories of the server whether primary or secondary.You have the option of selecting individual names of users and groups to allow access tothe Lotus Notes Traveler server.The default blank value means that all certified users can access the Lotus Notes Travelerserver except any listed in the Not access server field.To specify all members of a branch of a hierarchical name tree, you can enter an asteriskfollowed by a forward slash and certifier name, for example, */OU/O.Tip: If users are added to the access server field, then all other users on the server thatare not included in the users entered in the "Access server" field are by default not ableto access the server.►Not access serverYou can use this option to select names of users or groups who should not have access tothe Lotus Notes Traveler server.The default blank value means that no users are denied access.`To specify all members of a branch of a hierarchical name tree, you can enter an asteriskfollowed by a forward slash and certifier name, for example, */OU/O.You can also use the Access server field in the Security tab of server document to denyaccess, entering names in the Access server field automatically denies access to thosenot listed in the field. The figure below shows the section in the server document:►►Remote user commandsIf this option is enabled, it will allow Lotus Notes Traveler users to issue remote usercommands from the Lotus Notes Traveler user home page from a browser.These remote commands include:– Delete - Delete the Lotus Traveler data for the device– Reset - Force a sync reset for the device– Stop Sync - Stops any active syncs for the deviceUser managed securityThis option controls whether the user has access to user managed security commandsfrom the Lotus Notes Traveler user home page from a browser.From the browser the user cab run these commands if this option is enabled:– Wipe Device - Resets the device to the factory default state by erasing everything onthe device and prevents the device from synchronizing with the server.– Wipe Application - Erases all Lotus Notes Traveler client software and data on thedevice and prevents the device from synchronizing with the server.– Deny Access - Prevents the device from synchronizing with the server.Chapter 5. User deployment 173

5.1.2 Access control list configurationAccess control level for Lotus Notes TravelerThe Lotus Notes Traveler server must be added to the access control list (ACL) and grantedManager and Delete documents access to any mail database that you wish to synchronizewith the Lotus Notes Traveler client on the mobile devices. This can be accomplished usingthe following methods:►►Manual ACL additionUsing LocalDomainServers groupManual ACL addition1. Open the mail database you wish to synchronize in a Lotus Notes client.2. Select File → Application -- Access Control...3. Click Add...4. Browse for or type in the exact name of the Lotus Notes Traveler server (for example,Traveler/YourDomain).5. Change User Type to Server.6. Change Access to Manager.7. Select Delete documents.8. Click OK to close.174 IBM Notes Traveler Hints and Tips for a Successful Deployment

LocalDomainServers groupIf the LocalDomainServers group is a part of the mail file ACL of the user mail database andpossesses the necessary Manager access and delete documents attributes, you can simplyadd the Lotus Notes Traveler server to the LocalDomainServers group.5.1.3 User authenticationLotus Notes Traveler uses the HTTP protocol for the devices to communicate with the server.Whatever you have chosen for the Domino authentication is what will be used by Lotus NotesTraveler to authenticate the user. The default for this is Domino Directory authentication, butyou can use external mean such as an external LDAP for this as well.If using Domino Directory authentication, it is mandatory for the users to have their internetpasswords set. This is the same user ID and password that would be used when logging intoiNotes (if this is configured on the client) or any other browser based application running on aLotus Domino server using the same Domino Directory.The internet password can be defined by the administrator on user registration by checkingthe "Set internet password" checkbox upon the user's registration:Chapter 5. User deployment 175

You can also set the internet password by opening up the user's person document in theDomino administrator and setting this value:When using Lotus Domino Session Authentication, users might have problems connecting toLotus Notes Traveler because many devices do not support HTML form based authentication.Form based authentication is enabled on the Lotus Domino server if you have SessionAuthentication enabled and have not allowed Anonymous authentication using TCP or SSL.176 IBM Notes Traveler Hints and Tips for a Successful Deployment

To see if form-based authentication is enabled for the Lotus Notes Traveler URLs, use abrowser to navigate to the following URLs on your server:http://servername/servlet/travelerhttp://servername/travelerIf SSL is enabled, use the following links:https://servername/servlet/travelerhttps://servername/travelerIf form based authentication is enabled, you will see an HTML form for authentication insteadof a pop up window.There are two ways to disable HTML form based authentication and enable basicauthentication on the Lotus Notes Traveler server:► Enable Anonymous as part of the authentication options for the HTTP Server:This is the easiest method. If you use Internet Site documents, you can disable HTMLform based authentication on the Security tab of the Internet Site document. If you useWeb Configurations, disable HTML form based authentication on the Ports → InternetPorts tab of the server document.► Use the Override Session Authentication rules:To enable basic authentication for the Lotus Notes Traveler URLs by using the OverrideSession Authentication rules, you must use the Internet Site documents. Open the InternetSite document for the web protocol that applies to the Lotus Notes Traveler server andcreate an Override Session Authentication rule for each of the Lotus Traveler URL paths.5.2 Installation and configuration on an Apple deviceIn this section, we walk through the installation and configuration of the Apple profile for theLotus Notes Traveler Apple devices configuration. We also go through some of the steps onhow to use the client after this has been configured.5.2.1 PreparationCheck iOS versionIt is suggested to upgrade the devices to the latest iOS version. Check the iOS version fromSettings → About → Version. Upgrade the device software version can be done byconnecting it to iTunes on the user's computer.For supported devices and operating systems, refer to 2.1, “Supported hardware andsoftware” on page 22.Remove previously installed Lotus Notes Traveler profileIf the device has previously installed and configured Lotus Notes Traveler profile for use with adifferent Lotus Notes Traveler environment, remove the existing profile by go to Settings →General → Profile → Tap Remove. The user may have to enter device passcode to removethe profile if a device passcode was required based on Lotus Notes Server's securityrequirements.Chapter 5. User deployment 177

Multiple accounts supportConfiguring multiple accounts on the same device is possible only on Apple iOS 4.0+ devices.If the user wishes to configure multiple accounts with the same server, upgrade the device toiOS 4.0+.5.2.2 Installing Lotus Notes Traveler profile on an Apple mobile deviceBefore the user begins, make sure your Apple device is connected to a WiFi or 3G network.Use these steps to install Lotus Notes Traveler profile on the iOS device:1. Go to the Lotus Notes Traveler user home page:Open the Safari browser on your device, and go to the Lotus Notes Traveler user homepage URL provided to the user by your the system administrator. The Lotus Notes userhome page URL are:► For a stand-alone Lotus Notes Traveler environment, use http(s)://traveler_server/traveler,for example, http(s)://9.12.5.133/traveler► For a highly available Lotus Notes Traveler environment, usehttp(s)://IP_sprayer_address/traveler,for example, http(s)://9.12.5.144/travelerEnter the user's HTTP User ID and Password.Tap Log In.178 IBM Notes Traveler Hints and Tips for a Successful Deployment

2. Start configuration:Select Configure your Apple iPhone/iPod Touch/iPad to begin download.Tip: The user status section at the top of the home page shows the status as well asthe status of the device. If there are any user errors (for example, ACL not setupcorrectly), there will be an error message shown at the top of the page and the installsection will NOT be shown (it is hidden until they fix the problem).Chapter 5. User deployment 179

3. Verify configuration:Verify that the logon name and mail address is correct. The logon name is the user namethat was used to log in to the Lotus Notes Traveler user home page.Select Generate to produce a customized profile for the device.180 IBM Notes Traveler Hints and Tips for a Successful Deployment

4. Install profile:Select Install to begin the installation page.Chapter 5. User deployment 181

If the installer does not go to this screen, reboot your device and re-try again.5. Accept authenticity of the profile:When prompted about the authenticity of the profile, select Install Now to continue.6. If you have a passcode already configured on the device, you will be prompted for it beforethe installation will be allowed to continue.7. Input Exchange password:Because Lotus Notes Traveler uses the Exchange ActiveSync protocol, the installerprompts for an "Exchange" password. Enter the password that was used to log in to theLotus Notes Traveler user home page and select Next.182 IBM Notes Traveler Hints and Tips for a Successful Deployment

8. (Optional) Input device security passcode:If a security passcode has not been configured for the device and the passcode is requiredas part of the security policy for the Lotus Notes Traveler server, set a security passcodeand click Next. If your passcode does not conform to the passcode requirements, you willbe asked to choose another passcode.Chapter 5. User deployment 183

9. (Optional) Re-enter device security passcode:Re-enter the chosen passcode and click Next.Tip: The phone data might be wiped off if the wrong passcode is entered too manytimes depending on the security policy of the company.184 IBM Notes Traveler Hints and Tips for a Successful Deployment

10.Complete configuration:Select Done to complete the installation. The new Exchange ActiveSync account iscreated in the Mail, Contacts, and Calendars sections of the Settings application of theApple device.Chapter 5. User deployment 185

11.Initial synchronizationAllow some time to pass for the initial synchronization with the server to complete beforeopening the Inbox of your mail. Opening the mailbox too soon can prolong the initialsynchronization.5.2.3 Customize Sync data and scheduleUser can customize sync data and schedule options to reduce data power usage.To change the settings of your IBM Lotus Notes Traveler mail, calendars, and contacts, go toSettings → Mail, Contacts, Calendars and choose IBM Lotus Notes Traveler.186 IBM Notes Traveler Hints and Tips for a Successful Deployment

All options are ON by default, switch OFF if you do not want to synchronize particularapplications. You can also select how many days of mail to keep and change Fetch New Datato Push to obtain email immediately when it is received on the mail server, otherwise, you cansynchronize on a schedule or manually.You can change specific mail, calendars, or contacts settings, such as the number of mailmessage lines to preview, the contacts sort order, or how much calendar data to keep. To doso, select Settings → Mail, Contacts, Calendars, and then scroll to Mail, Contacts, orCalendars and change the settings that you want.Chapter 5. User deployment 187

Tip: The mail setting Show x Recent Messages does not apply to Lotus Notes Traveler.If you change how much calendar data to keep, you can select only how far back in thepast to synchronize calendar events. This limitation is due to the fact that all futurecalendar events always synchronize to the device.After modifications, you might have to go to the main Settings screen to allow the settingstake effect.5.2.4 Managing mail on Apple devicesYour mails are in the Mail application of your device. Opening it reveals a new Inbox labeledwith the mail address associated with your Lotus Notes account. You can use IBM LotusNotes Traveler to communicate with co-workers, friends, and family electronically by creating,sending, replying to, and forwarding mail messages.188 IBM Notes Traveler Hints and Tips for a Successful Deployment

Compose a new messageYou can create and send mail messages with your mobile device. When composing a newmail message, you can select recipients' names from your contacts list.1. Open the Mail application.2. Select the Compose icon Compose icon.3. Address the message by entering at least one email address in one of the address fields,To, Cc (carbon copy), and Bcc (blind carbon copy). To select addresses from your contactlist for a field, select the Add contact icon in that field.Tip: After you type three characters (or a different number set by your administrator) inany of the recipient fields, the Lotus Notes Traveler server searches for the recipientname and address in the corporate directory.4. Enter a subject in the Subject field.5. Enter the body of your message.6. Do one of the following:– To send the message, click Send.– To save the message as a draft, click Cancel, and then click Save.– To discard the message, click Cancel, and then click Don't Save.Chapter 5. User deployment 189

Create a message with a photo or video attachmentYou can send photos and videos with your mobile device.1. Open the Photos or Videos application.2. Select a photo or video.3. Select Send icon4. Select Email Photo or Email Video.5. Address the message by entering at least one email address in one of the address fields,To, Cc (carbon copy), and Bcc (blind carbon copy). To select addresses from your contactlist for a field, select Add contact icon in that field.Tip: After you type four characters (or a different number set by your administrator) inany of the recipient fields, the Lotus Notes® Traveler server searches for the recipientname and address in the corporate directory.6. Enter a subject in the Subject field.7. Add text to the message body.8. Do one of the following:– To send the message, click Send.– To save the message as a draft, click Cancel, and then click Save.190 IBM Notes Traveler Hints and Tips for a Successful Deployment

– To discard the message, click Cancel, and then click Don't Save.Forward and reply messages1. Open the message.2. Select the Reply or forward Reply/forward icon.3. Address the message by entering at least one email address in one of the address fields,To, Cc (carbon copy), and Bcc (blind carbon copy). To select addresses from your contactlist for a field, select Add contact in that field.Optional: Add comments to the message.Do one of the following:– To send the message, click Send.– To save the message as a draft, click Cancel, and then click Save.– To discard the message, click Cancel, and then click Don't Save.Chapter 5. User deployment 191

Mail folder managementYou can keep the mail messages on your mobile device and mail server synchronized whenyou are connected to the Lotus Notes Traveler server.Inbox mail is automatically pushed to the Inbox on your mobile device. Other folders on yourmobile device are synchronized when you open the folders. To synchronize a mail foldermanually, open the folder or select the Sync icon in the already displayed folder.If your device is version 3.0 or later, you can select mail folders to push automatically usingSettings → Mail, Contacts, Calendars → account name → Mail Folders to Push. Theselected folders are automatically pushed to your device.Create new folderMobile devices running Apple iOS 5+ have the ability to create, rename, move, and deletemail folders from their devices.192 IBM Notes Traveler Hints and Tips for a Successful Deployment

Move mails to folderYou can organize your mail messages by moving them to folders.1. Do one of the following:– To move one message, open the message and select the Folder icon.– To move multiple messages, select Edit, select the messages to move, and selectMove.2. Scroll to the folder to move the messages to, and then select the folder.Tip: You cannot move a message to a folder when you are not connected to the LotusNotes Traveler server.Chapter 5. User deployment 193

Compose and receive encrypted messagesLotus Notes Traveler Companion allows Traveler users to view and send encrypted maildirectly on their Apple device. Traveler Companion is available from the Apple App Store. Thesimplest way to install it is to open the App Store on your device to search for TravelerCompanion. Then install Traveler Companion from its store entry. Lotus Notes TravelerCompanion is provided by IBM at no cost.Configuring Traveler CompanionIf you launch Traveler Companion by tapping the Traveler Companion link in an encryptedmail and have not yet configured the settings, your server automatically configures based oninformation in the link. You can then supply the password and the encrypted mail downloadsfor viewing.To manually configure the Traveler Companion settings, start the Traveler Companionapplication. In the settings menu, there are options for server, user name, password, andSSL. These options generally match the settings for your Lotus Notes Traveler account in themail settings on your device. Contact your Domino administrator if you are unsure of whichvalues to use.OptionServerDescriptionThis field contains the address of your Lotus Notes Travelerserver, for example yourserver/traveler. Do not include http:// orany other prefix.194 IBM Notes Traveler Hints and Tips for a Successful Deployment

OptionUser namePasswordRequire SSLDescriptionThe user name you use to connect to your Lotus Notes Travelerserver.The password for your user name.If this setting is configured to "ON", Traveler Companion does notdownload encrypted mail over an unencrypted connection. Donot change this setting unless you are instructed to do so by yourLotus Notes Traveler administrator.For digital signing, encrypting, or decrypting to work, the Notes ID file must be uploaded tothe mail file or the ID vault. See "Upload my Notes ID file" below.How do I...ActionUpload my Notes ID file? 1. From a computer where you use a Lotus Notes client, opena web browser tohttp://your_Lotus_Notes_Traveler_server/traveler.Note: If your server is using SSL then open a web browser tohttps://your_Lotus_Notes_Traveler_server/traveler.2. Select Manage the Notes ID.3. Select Upload the Notes ID.4. In the Notes ID File field, type the path of your Notes ID file,or browse for it.5. In the Password field, enter your Notes ID password.6. Select Upload Notes ID.Read/Send encrypted mail?Once successfully configured, you can use Traveler Companionto view and send encrypted mail in the mail application for yourdevice. When you receive an encrypted mail from the LotusNotes Traveler server, it contains a message with a TravelerCompanion link. Tapping on this link launches TravelerCompanion to download and display the actual messagecontent. Traveler Companion prompts you for the password forthe Notes ID file unless you have recently entered it, in whichcase it is stored by the Apple password caching feature(configurable from the administrator settings). This passwordmay be different from your Lotus Notes Traveler password. Oncethe message has been successfully downloaded, TravelerCompanion displays the mail. Press Home to close the mail. Youcan then go back to the mail application to resume your mailsession.Note: If you do not see a link for Traveler Companion in yourencrypted mail, ask your Domino administrator to upgrade theNotes Traveler server to version 8.5.1.1 or later.You can use Traveler Companion to compose a new encryptedmail, or to reply to or forward an encrypted mail message fromyour device. To compose a new message, launch TravelerCompanion and tap the New message icon on the top left of thescreen. To reply to or forward an encrypted mail message, viewthe encrypted message in Traveler Companion, then tap theRespond icon at the bottom right of the screen. The originalmessage will be appended to your new message when you touchthe Send button.Chapter 5. User deployment 195

Tip: Only Domino-encrypted mail is supported on the Lotus Notes Traveler client.Encrypted calendar, to-do, and notebook entries are not supported. SMIME encryption isunavailable.Tip: Use either a secure socket layer (SSL) connection or a virtual private network (VPN)solution when encryption is enabled on the Lotus Notes Traveler server." This is a serverstatement, applies to all devices, and belongs in some other section. It probably belongs inthe topology section(s).For more detailed information, seehttp://www-10.lotus.com/ldd/dominowiki.nsf/xpDocViewer.xsp?lookupName=Using+Lotus+Notes+Traveler+8.5.3+Upgrade+Pack+1#action=openDocument&res_title=How_do_I_view_and_send_encrypted_mail_U853UP1&content=pdcontentManaging the calendar on your Apple deviceMeetings and appointments from your Lotus Notes Calendar are also automatically added toyour Apple device. Open your Calendar application to view them. From here, you can alsorespond to new meeting invitations, just as you would from Lotus Notes.Create new calendar event1. Select Add event icon above the calendar.2. Select the Title & Location panel, specify these details, and select Done.3. Select the Starts & Ends panel and do one of the following:– To create an appointment, specify a start time and date, select Ends, specify an endtime and date, and select Done.– To create an all-day event, set the All-day field to ON, and select Done.4. Specify date and time information as necessary in the Starts field and, if necessary, in theEnds field.Do any of the following:– To repeat the entry, select the Repeat panel, select a repeat interval, and select Save.– To set an alarm for the entry, select the Alert panel, select an alarm time relative to theevent, and select Save.– To add more details about the entry, select the Notes panel, enter the details, andselect Save.5. Select Done to save the entry.196 IBM Notes Traveler Hints and Tips for a Successful Deployment

Accept or reject invitationsYou can respond to meeting invitations with basic options, such as Accept, Decline or Maybe,using Lotus Notes Traveler. To perform advanced invitation features, such as invitationdelegation and proposing a new meeting time, you must use the Lotus Notes client on yourdesktop.To respond to a meeting invitation using Lotus Notes Traveler, perform the followingprocedure:1. In your Inbox, open the meeting invitation. Select the Invitation Icon within the Body of theemail. Optionally, select Add Comments to include remarks in the reply.2. Select one of the following:– Accept: Creates an email response to the meeting chair notifying them that you areaccepting the meeting invitation. A calendar entry is added to your calendar. The nexttime that the synchronization takes place, busy time is updated with your new calendarentry.– Maybe: Creates an email response to the meeting chair notifying them that you aretentatively accepting the meeting invitation. Busy time is not updated.– Decline: Creates an email response to the meeting chair notifying them that you aredeclining the meeting invitation.Chapter 5. User deployment 197

Managing contacts on your Apple deviceLotus Notes Traveler can help you organize your business and personal contacts. Use contactentries to store information such as names, addresses, phone numbers, and emailaddresses.Create new contacts1. Select Contacts from the home page.2. Select the add contact icon above the contact list.3. Specify information in any of the fields and select Save.4. Select Done to save the contact.198 IBM Notes Traveler Hints and Tips for a Successful Deployment

5.3 Installation on an Android deviceIn this section, we walk through the installation and configuration of Lotus Notes Traveler onAndroid devices. We also go through basic steps on how to use the client once this has beenconfigured.5.3.1 PreparationHere are some preparatory items for Lotus Notes Traveler installation.Check device OS versionDepending on your company security policy, previous versions (for example, Android OSversion 2.1 and prior) do not honor the required security settings may not be permitted accessto Lotus Notes Traveler.For supported devices and operating systems, refer to 2.1, “Supported hardware andsoftware” on page 22.Chapter 5. User deployment 199

Remove previously installed Notes Traveler profileLotus Notes Traveler Android Client does not support multiple accounts. If you have LotusNotes Traveler installed previously, it is required to uninstall your existing Lotus Installer andLotus Notes Traveler.►For Version 8.5.3 and later of Lotus Notes Traveler: Uninstall Lotus Notes Traveler bylaunching the "Lotus Traveler" application on the Android device, then select Menu →Tools -> Uninstall application. If the uninstall process is initiated in this manner, you arenot required to disable the device administrator manually.►For prior Version 8.5.3 of Lotus Notes Traveler: Uninstall Lotus Notes Traveler bylaunching the Lotus® mobile installer application, then selecting the Lotus Notes Travelerapplication and choosing Uninstall.200 IBM Notes Traveler Hints and Tips for a Successful Deployment

►►If you choose to uninstall manually and your device is running Android 2.2 or higher, youmust first disable the device administrator.To disable the device administrator, select Menu → Settings → Location & Security →Select device Administrators. After you have disabled the Lotus Notes Traveler deviceadministrator, you can use the operating system to remove Lotus Notes Traveler, bynavigating to Menu → Settings -- Applications → Manage Applications.You can uninstall Lotus Mobile Installer using the normal method for uninstalling applicationson your Android device.Installing Lotus Notes Traveler on an Android mobile deviceThe following screen shots were taken from the HTC One X user interface. Screen imagesmight be different depending on the model of Android device that you have.Use these steps to install Lotus Notes Traveler:1. Allow installation of non-market applications:Go to Settings → Security and check Unknown Sources. This action allows you toinstall applications that are not from Android market.Chapter 5. User deployment 201

2. Go to the Lotus Notes Traveler user home page:Before you begin, make sure that your Android device is connected to a WiFi or 3GnetworkOpen the browser on your device, and go to the Lotus Notes Traveler user home pageURL provided to you by your system administrator.The Lotus Notes Traveler user home page URL are:– For a stand-alone Lotus Notes Traveler environment, usehttp(s)://traveler_server/traveler, for example, http://9.12.5.133/traveler– For a highly available Lotus Notes Traveler environment, usehttp(s)://IP_sprayer_address/traveler, for example, https://9.12.5.144/traveler3. Enter ID and password:When prompted for your user name and password, enter your HTTP User ID andPassword.202 IBM Notes Traveler Hints and Tips for a Successful Deployment

4. Download Lotus Notes Traveler application:Select Configure your Android to begin download.Tip: The user status section at the top of the home page shows the status as well asthe status of the device. If there are any user errors (for example, ACL not setupcorrectly), there will be an error message shown at the top of the page and the installsection will NOT be shown (it is hidden until they fix the problem).Chapter 5. User deployment 203

5. Start installation:Click the Home button to exit the web browser and drag down the status window from thetop of the screen.Open LotusTravler.apk.Tap Install to start the installation.Tip: The warning message below must be accepted. This alerts the user that theapplication will have access to perform the needed processes that is necessary forLotus Notes Traveler client.204 IBM Notes Traveler Hints and Tips for a Successful Deployment

The Lotus Traveler installation starts and a progress bar appears while installation. Whenthe application installation is complete, tap Open.Chapter 5. User deployment 205

6. Accept the license agreement:Read the License Agreement carefully and click Accept to continue.7. Start configuration:206 IBM Notes Traveler Hints and Tips for a Successful Deployment

Confirm server address and user ID, and input the password used for connecting to yourLotus Notes Traveler server. Click Next to continue.Tip: This is the same user ID and password used to access the Lotus Notes Travelerhomepage.8. Activate security policy:If your company has security policies in place, you might be asked to activate a securitypolicy before continuing.Select Activate, the configuration wizard shows.Chapter 5. User deployment 207

9. Select the applications you want to synchronize, and whether you would like to store thedata using internal device storage or the SD card. Typically, if you plan on synchronizingonly a small set of data, you should choose internal phone storage. Select Finish whenyou have made your choices.208 IBM Notes Traveler Hints and Tips for a Successful Deployment

Tip: While the removable storage card generally has much more space available, theinternal phone memory is much faster. If you do choose a removable card, werecommend investing in fast flash memory such as a Class 10 card.10.Complete configuration:The configuration of Lotus Notes Traveler on your Android device is now complete. Youcan now start using Louts Notes Traveler from your Android device.11.Security policy compliance:(Optional) If a security passcode has not been configured for the device, and this is set asthe security policy for the Lotus Notes Traveler server, set a security passcode and click bytap Update Password. Tap Password and Re-enter the passcode to confirm and then tapOK.Chapter 5. User deployment 209

12.Initial synchronization:Allow some time to pass for the initial synchronization with the server to complete beforeopening your mail Inbox. Opening the mailbox too soon can prolong the initialsynchronization.Tip: There is no new Contact app installed for Lotus Traveler, it uses the native Contactapplication on the device.Customize Sync data and scheduleUsers can set and update device configurations and settings on the device by using thefollowing procedure:1. Select the Lotus Traveler icon.2. Select Menu.3. Select Settings.4. Select Applications.5. You can select mail and calendar or other applications for syncing on Android devices.6. Select from the following filters:Filters Description OptionsRemove mail older thanMail messages are kept on yourmobile device based on intervalspecified. After an emailmessage is older than thespecified interval, the messageis automatically removed fromthe device. The email messageis not deleted from the LotusNotes mailbox on the server.This setting applies to all folderson the device.►►►►►►1 day3 days5 days (default)1 week1 monthShow all210 IBM Notes Traveler Hints and Tips for a Successful Deployment

Filters Description OptionsImportance Sync only urgent or all email. ► All messages (default)► Urgent messagesTruncate mail toThis filter controls the numberof characters that are includedin each email that is synced tothe device. Setting it to offdisables the truncation feature.If an email is truncated, you canretrieve the entire emailmessage including allattachments by using theDownload Message feature.►►►►►►►Off1 K2 K5 K (default)10 K50 K100 KAuto download inline images uptoInline images up to thisconfigured size are downloadedautomatically. As with thetruncation setting, the rest ofthe inline images can bedownloaded using theDownload Message feature.►►►►►Off (default)5K25K100K500KAuto download attachments uptoBy default, no attachments aresynchronized with mobiledevice. To allow attachments,you must set a size value. Youcan retrieve the entire emailmessage including allattachments by using theDownload Message feature.►►►►►►Off (default)25K100K500K2MB10MBShow past eventsEvents older than the intervalspecified are removed from themobile device. These eventsare not removed from you LotusNotes calendar on the server.►►►►►►►►1 day3 days1 week (default)2 weeks1 month3 months6 monthsShow allShow upcoming eventsUpcoming events are synced toyour device based upon theinterval specified.►►►►►►►►►1 day3 days1 week2 weeks1 month3 months (default)6 months1 yearShow allManaging mail on Android devicesYou can use IBM Lotus Notes Traveler to communicate with co-workers, friends, and familyelectronically. You can create, send, reply, and forward email. You can send attachments,such as files and pictures, and organize messages in folders. You can save information aboutpeople in your contact list.Create a message on an Android deviceUse the following steps to create a message:Chapter 5. User deployment 211

1. Choose the Mail icon from you application drawer.2. Press the menu button and select Compose. If you are using a tablet, select the Composeicon.3. Address the message by entering at least one mail address in the address fields. Toenable the Cc: and Bcc: fields, select Menu → Show Cc/Bcc.On tablets, select the Overflow Menu button, the last icon in the Action Bar, to selectadditional fields.You can type a contact name in the Recipient field, and Lotus Notes Traveler will attemptto fill in the name automatically based on what you type. Auto completion for local contactsstarts after two chars are typed. Auto completion for remote contacts starts after threechars are typed (or a different number set by your administrator). The number ofcharacters for auto completion to begin can be configurable by the administrator on theserver. Remote contacts are designated by an orange bar on the left side of the contact,while groups and mail-in DBs are designated by special thumbnail images.212 IBM Notes Traveler Hints and Tips for a Successful Deployment

You can also access your corporate directory by selecting Menu → Look Up Recipient.When using the lookup application, only the server is searched. Local contacts do notappear. In the application, lookup starts after four characters are typed. This can also beconfigured on server.Tip: If you want to start a lookup with fewer characters, press the Android search buttonat any time.Tip: A message displays in the auto complete list if there are more results availablethan can display on the device. To display the best results, you must refine your searchstring.Chapter 5. User deployment 213

4. In the Subject field, enter a subject.5. Enter the body of your message.6. Optional: Do either of the following:– To attach one or more files on Android phones, select Menu → Attach. On tablets,select the Attachment link, between the subject and the message body.– To mark the mail as Urgent, select Menu → Message Options → High Importance.– To sign the mail, select Menu → Message Options → Sign.Tip: On tablets, the Message Options menu is available by selecting the Overflow Menubutton, the last icon in the Action Bar.7. Perform one of the following:– Select the on-screen Send button.– Select Menu → Send to send the message to the specified recipients.– Select Menu → Save as Draft to save a copy of this draft mail on both the client andserver.– Select Menu → Discard to discard the draft email from both the client and server.Tip: On Android tablets, the Send, Save as Draft, and Discard options reside in theaction bar.Delete a message on an Android deviceYou can delete a message from your Android device in one of four ways:► From the inbox or other folder view, select and hold the message, then press Delete.►►►Select the checkbox for the message or messages you wish to delete, then selectMenu → Delete on Android phones. On tablets, select the Delete icon.On Android phones, open the message and select the Trash icon located near the bottom.This option is not available on tablets.Open the message and select Menu → Delete on Android phones. On tablets, select theDelete icon Delete.Reply or forward a message on an Android deviceYou can reply or forward a message to another recipient.1. Open the message.2. Select Menu.3. Reply or forward a message:– Reply:For Android phones, select one of the following options: Reply / Reply to All.For Android tablets, select the Reply icon Reply. A sub-menu displays with options forReply and Reply to All.– Forward:For Android phones, select Forward.For Android tablets, select the forward icon214 IBM Notes Traveler Hints and Tips for a Successful Deployment

4. To view the Cc:, Bcc:, press Menu → Add Cc/Bcc.5. Optional: Type additional comments.6. Optional: Do either of the following:– To attach one or more files on Android phones, select Menu → Attach.On tablets, select the Attachment link, between the subject and the message body.Tip: Only attachments already downloaded to the device are included in the newmail.– To specify delivery options on Android phones, such as priority, select Menu →Message Options.On tablets, the Message Options menu is available by selecting the Overflow Menubutton, the last icon in the Action Bar.7. On an Android phone, select Send to send the message. On tablets, the Send, Save asDraft, and Discard options reside in the action bar.Folder management on an Android deviceChapter 5. User deployment 215

Sync folders on an Android deviceKeep your mobile device and server mail file folders synchronized (or subscribed).When viewing your Inbox on an Android phone, choose Menu → Show Folders → PersonalFolders. On tablets, the personal folders are already visible in the main view. To performoperations, press a folder and hold. A menu with additional options displays, including theoption to subscribe or unsubscribe a folder. From this menu you can also:► Delete the folder► Rename the folder► Create a new folder► Search for mail within the folderMove a message to a folder on an Android deviceOrganize the data on your device by moving messages to folders to make finding them easierand save disk space.You can move a message to a folder on your Android device in one of several ways:► In the mail list view, select the checkbox of the e-mails you wish to move. On Androidphones, select Menu → Move to Folder. On tablets, select the Move to Folder icon.► In the mail list view, select and hold a single e-mail. Then select Move to Folder.► Open the e-mail, then select Menu → Move to Folder on an Android phone. On tablets,select the Move to Folder icon Move to Folder.216 IBM Notes Traveler Hints and Tips for a Successful Deployment

Send/Read encrypted mail on an Android deviceReading and sending IBM Lotus Domino encrypted and signed mail messages can beperformed from an Android device. IBM Lotus Notes Traveler implements an encryption anddecryption strategy that requires server-side access to the user Notes ID file. The ID filecontains the private and public keys necessary to digitally sign, encrypt, and decrypt mailmessages.Chapter 5. User deployment 217

For digital signing, encrypting, or decrypting to work, the Notes ID file must be uploaded tothe mail file or the ID vault. See "Upload my Notes ID file" below.How do I...ActionUpload my Notes ID file? 1. From a computer where you use a Lotus Notes client, open aweb browser tohttp://your_Lotus_Notes_Traveler_server/traveler.Note: If your server is using SSL then open a web browser tohttps://your_Lotus_Notes_Traveler_server/traveler.2. Select Manage the Notes ID.3. Select Upload the Notes ID.4. In the Notes ID File field, type the path of your Notes ID file, orbrowse for it.5. In the Password field, enter your Notes ID password.6. Select Upload Notes ID.Read encrypted mail? 1. Select the encrypted mail message to read.2. Select Menu → Download Message or select Get the rest ofthe message from within the mail message.3. If prompted, enter your Notes ID password.Tip: Only Domino-encrypted mail is supported on the Lotus Notes Traveler client.Encrypted calendar, to-do, and notebook entries are not supported. SMIME encryption isunavailable.Tip: Use either a secure socket layer (SSL) connection or a virtual private network (VPN)solution when encryption is enabled on the Lotus Notes Traveler server.Managing calendar on Android devicesUse the calendar to schedule and manage meetings, appointments, all day events,anniversaries, reminders, and event announcements.To view your calendar, select the Calendar icon from the application drawer.218 IBM Notes Traveler Hints and Tips for a Successful Deployment

Create and manage calendar entries on an Android deviceYou can create and manage calendar entries on your Android device in various ways.How do I...ActionChange the calendar display? 1. On an Android phone, select Menu.2. Select one of the following:► Day: List daily calendar entry descriptions with the time slotdisplay.► Week: Visual display of booked time slots for the week.► Month: Visual display of booked time slots for the month.► Agenda: List daily calendar entry descriptions without the timeslot display.Note: On tablets, the calendar views are accessible as tabs on theleft of the calendar screen. You can choose Agenda, Day, Week,or Month.Items in your calendar can be color coded to represent specifictypes of events. The following color coding scheme is used by yourdevice's calendar:MeetingAppointmentAll day eventAnniversaryReminderCreate a calendar entry? 1. On an Android phone, select Menu from a calendar event.Then select New Event.On a tablet, select the New Even icon New Event from thecalendar screen.2. Type a subject in the Subject field.3. Select Event type: choices are "Meeting", "Appointment", "AllDay Event", "Anniversary", and "Reminder".4. To change start or end time, select the link. This displays adate and time selection dialog.5. Do any of the following:► Select the Repeats field to display the Repeats dialog. Thenspecify the repeat options.► Select the Alarm field to display the Alarm dialog. Then set thetime interval for the alarm to sound before an event.► Use the Description field to add any additional informationabout the entry.► Enter a category name in the Category field.►►You can make the event private by selecting Private.You can designate the time slot as available by selectingAvailability.6. If the calendar event you are creating is a meeting, you canadd names to the invitation using the Required, Optional, orFYI fields.7. Select Save or Menu → Save to save and close.Reschedule or update ameeting?1. Select the calendar entry.2. On Android phones, select Menu → Edit to open the entry forediting. On tablets select the editing icon.Chapter 5. User deployment 219

How do I...ActionSet an alarm? 1. In a calendar entry, select Alarm to display the Alarm editor.2. Specify in either minutes, hours, or days the amount of timebefore or after the start of the calendar entry to trigger thealarm.3. Press OK to apply the changes or Cancel to back out.Pressing the Back button also cancels the alarm.Edit a calendar entry? 1. On Android phones, open the calendar entry and select Edit.On tablets, select the Edit icon Calendar Edit from the calendarscreen.2. Make the edits to calendar entry.3. Select Save to save and close.4. For repeat calendar entries, a window displays. Select Justthis instance to save only this occurrence or select Allinstances to save all occurrences. Then select either Save orCancel.Delete a calendar entry?1. Select the calendar entry.2. On Android phones, select Menu → Delete to permanentlydelete the calendar entry. On tablets, select the Delete icon.Note: If the entry is a recurring event, the confirmation dialogcontains choices to delete this instance or all instances.Add tap-to-dial coding for a newcalendar entry?You can add special characters to customize the tap-to-dialfunctionality of telephone numbers within a calendar entry.You can use the characters "p" and "," (comma) as "pause"characters. In addition, the characters ";" (semicolon) and "x"cause a user to be prompted before the characters which follow itare sent.Some examples of conference call number formats are shownbelow. The first examples pause between dialing the phonenumber and sending the access code:(800)555-1234p123456#1-800-555-1234p123456#(800)555-1234,123456#1-800-555-1234,123456#The next examples cause an Android device to prompt the userbefore sending the access code:(800)555-1234;123456#1-800-555-1234;123456#(800)555-1234x123456#1-800-555-1234x123456#Respond to a meeting invitation on an Android deviceIf a meeting invitation contains Accept and Decline options, then the meeting chair expectsyou to respond to the invitation. To perform advanced invitation features such as invitationdelegation and proposing a new meeting time, use either the desktop Lotus Notes client oriNotes.220 IBM Notes Traveler Hints and Tips for a Successful Deployment

Tip: On tablets, the Accept and Decline menu options are also available directly from theaction bar.The following table describes meeting invitation icons.IconDescriptionSignifies a new invitation to which your response is requested.Indicates an information update to an existing meeting that has not yetbeen applied to your calendar.An existing meeting has been rescheduled to a new time and day and yourresponse is requested.An existing meeting has been canceled and your response is requested.Indicates an invitation that you have accepted and to which the client iscurrently propagating the response to the chair.Indicates an invitation that you have declined and to which the client iscurrently propagating the response to the chair.Indicates an information update to an existing meeting, that has alreadybeen applied to your calendar.Indicates an attendee accepted your invitation to a meeting.Indicates an attendee declined your invitation to a meeting.Indicates an attendee tentatively accepted your invitation to a meeting.Chapter 5. User deployment 221

IconDescriptionIndicates that a cancelation notice has been applied to your calendar.Use the following steps to respond to a meeting invitation:1. In your Inbox, open the meeting invitation.2. Select Menu.3. Select one of the following:OptionAcceptDeclineTentativeDescriptionCreates an email response addressed to the meeting chair notifying thatyou have accepted. A calendar entry is added to your calendar. The nexttime syncing takes place, busy time is updated with your new calendarentry.Creates an email response addressed to the meeting chair notifying thatyou have declined.Creates an email response addressed to the meeting chair. Busy time is notupdated.Managing contacts on Android devicesIBM Lotus Notes Traveler helps you organize your business and personal contacts. Usecontact entries to store information such as name, address, phone number, and email.To open your contact list from your home page, select Contacts.Tip: In some devices, the native Contacts application might be named People instead ofContacts.Store information about your business and personal contacts such as name, address, phonenumber, and email.How do I...ActionCreate a contact? 1. Select Contacts from the home page.2. Select Menu → New contact.3. Complete the action using "Lotus® Traveler".4. Specify information in any or all of the fields.5. Select Menu → Done to save the contact.Edit a contact? 1. Open the specific contact you want to edit.2. Select Menu → Edit contact.3. Complete the action using "Lotus Traveler".4. Update the contact information.5. Select Menu → Done.Delete a contact? 1. Select Contacts from the home page.2. Open the contact you want to delete.3. Select Menu → Delete contact.4. Select OK to permanently delete the contact222 IBM Notes Traveler Hints and Tips for a Successful Deployment

How do I...Search for a contact usingcorporate look up?Action1. Select Lookup from the applications list.2. Enter the first few characters of the first or last name of the contact.The Results window populates a list of names with similarcharacters.Note: You can also search for Lotus Notes® group names as well asmail-in databases.3. Select the appropriate name from the list.4. From here you can call, email or add the contact to your localcontacts list.5.4 Installation on a Windows mobile deviceIn this section we walk through the installation of the Lotus Notes Traveler on Windows Mobiledevices. We also go through basic steps on how to use the client after the client application isconfigured.5.4.1 PreparationEnsure your device is connected to a stable WiFi network or to a 3G or 4G network. Usingany slower network will increase the time it takes to perform the initial synchronization.Software versionFor supported devices and operating systems, refer to 2.1, “Supported hardware andsoftware” on page 22.To check your software level on a Windows Mobile device, follow these steps:1. Access the start menu of your phone, either by tapping the corresponding button from yourlaunch page or by using your touch screen (if equipped).2. Find and access Settings. On most Windows Mobile equipped phones, this is illustratedby a folder with a gear icon.3. Scroll down until you find "About." You might have to scan through several pages. Whenyou reach the end of a page, click More to move on to the next page.4. Click About. This window provides you with the necessary information. The version ofWindows Mobile is usually listed at the top. It should read "Windows Mobile 6" or"Windows Mobile 6.5," depending on what version you have.Multiple accounts supportConfiguring multiple accounts on the same device is not possible on Windows devices.5.4.2 Installing the Lotus Notes Traveler application on a Windows mobiledevice1. Go to the Lotus Notes Traveler user home page from the device:Open the browser on your device, and go to the Lotus Notes Traveler user home pageURL provided to you by your system administrator.The Lotus Notes Traveler user home page URL are:Chapter 5. User deployment 223

– For a stand-alone Notes Traveler environment, use https://traveler_server/traveler orhttp://traveler_server/traveler, for example, http://9.12.5.133/traveler– For a highly available Notes Traveler environment, usehttps://IP_sprayer_address/traveler or http://IP_sprayer_address/traveler, for example,https://9.12.5.144/traveler2. Enter HTTP User ID and Password:When prompted for your user name and password, enter your HTTP User ID andPassword.3. Download Lotus Notes Traveler application:Select "Configure your Windows Mobile" to begin download.Tip: The user status section at the top of the home page shows the status as well asthe status of the device. If there are any user errors (for example, ACL not setupcorrectly), there will be an error message shown at the top of the page and the installsection will NOT be shown (it is hidden until they fix the problem).224 IBM Notes Traveler Hints and Tips for a Successful Deployment

4. Start installation:You can either launch the file right now or later.Chapter 5. User deployment 225

The Lotus Traveler installation starts and a progress bar appears while installation.226 IBM Notes Traveler Hints and Tips for a Successful Deployment

Chapter 5. User deployment 227

5. Accept the license agreement:Read the License Agreement carefully and click Accept to continue.228 IBM Notes Traveler Hints and Tips for a Successful Deployment

6. Download the client:Click on Next to download the Lotus Traveler client.Chapter 5. User deployment 229

7. Confirm server address, user ID, and input password used for connecting to your LotusNotes Traveler server. Click Next to continue.230 IBM Notes Traveler Hints and Tips for a Successful Deployment

Chapter 5. User deployment 231

232 IBM Notes Traveler Hints and Tips for a Successful Deployment

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234 IBM Notes Traveler Hints and Tips for a Successful Deployment

8. Wait for download to finish.Chapter 5. User deployment 235

9. Select the features on your device that you want to synchronize with the server.236 IBM Notes Traveler Hints and Tips for a Successful Deployment

10.Complete configuration.Chapter 5. User deployment 237

238 IBM Notes Traveler Hints and Tips for a Successful Deployment

5.4.3 Customize data sychronization and scheduleUsers can set and update device configurations and settings on the device.1. Select the Lotus Traveler icon.2. Select Menu.3. Select Settings.4. You have the option for configuring your Account, Mail, Calendar and Tasks, OtherApplications, Auto Sync, and Server Settings.Chapter 5. User deployment 239

5.4.4 Managing mail on Windows devicesYou can use IBM Lotus Notes Traveler to communicate with co-workers, friends, and familyelectronically. You can create, send, reply, and forward email. You can send attachments,such as files and pictures, and organize messages in folders. You can save information aboutpeople in your contact list.Create a message on a Windows deviceUse the following steps to create a message:1. Go to Messaging.240 IBM Notes Traveler Hints and Tips for a Successful Deployment

2. Select Lotus Traveler Mail.Chapter 5. User deployment 241

3. You are taken to your Inbox.242 IBM Notes Traveler Hints and Tips for a Successful Deployment

4. To create a new message, you can use Menu options or you can open any existingmessage and select Reply to reply the mail.Chapter 5. User deployment 243

244 IBM Notes Traveler Hints and Tips for a Successful Deployment

5. You can add or look up recipient as required.Chapter 5. User deployment 245

246 IBM Notes Traveler Hints and Tips for a Successful Deployment

6. You can also select the Delivery options by using Menu → Message Options.Chapter 5. User deployment 247

Options on a Windows device1. You can sort your view on different criteria.248 IBM Notes Traveler Hints and Tips for a Successful Deployment

2. You can also manage folders and choose which ones to subscribe.Chapter 5. User deployment 249

5.5 Installation on a Sybian or Nokia deviceIn this section we walk through the installation of Lotus Notes Traveler on Symbian Series 603rd Edition, Series 60 5th Edition, and Symbian ^3 devices. We also go through basic stepson how to use the client once this has been configured.5.5.1 PreparationEnsure your device is connected to a stable WiFi network or to a 3G or 4G network. Usingany slower network will increase the amount of time it takes to perform the initialsynchronization.Software VersionFor supported devices and operating systems, refer to 2.1 supported hardware and software.Remove previously installed Traveler profileIf you have previously installed and configured the Lotus Notes Traveler for use with adifferent Traveler environment, uninstall your existing profile.250 IBM Notes Traveler Hints and Tips for a Successful Deployment

Multiple accounts supportConfiguring multiple accounts on the same device is not possible.5.5.2 Beginning installation1. Go to the Lotus Notes Traveler user home page:Open the browser on your device, and go to the Lotus Notes Traveler user home pageURL provided to you by your system administrator.The Lotus Notes Traveler user home page URL are:– For a stand-alone Lotus Traveler environment, use https://traveler_server/traveler orhttp://traveler_server/traveler, for example, http://9.12.5.133/traveler– For a highly available Lotus Traveler environment, usehttps://IP_sprayer_address/traveler or http://IP_sprayer_address/traveler, for example,https://9.12.5.144/traveler2. Enter Internet user ID and password:When prompted for your user name and password, enter your Domino internet ID andpassword.3. Download Lotus Notes Traveler application:If you log in with correct user ID and password, you should be directed to the LotusTraveler user home page. The user status section at the top of the home page shows yourstatus as well as the status of your device. Select Configure your Nokia Symbian tobegin download.4. The installer downloads the Lotus Notes Traveler application to your device.Chapter 5. User deployment 251

5. Start Installation: The installer is also available in the downloaded files section of thedevice.6. Accept the License Agreement;Read the License Agreement carefully and click OK to continue.252 IBM Notes Traveler Hints and Tips for a Successful Deployment

Click Start to download and install Lotus Notes Traveler client application.7. Start Configuration:Enter the server detailsChapter 5. User deployment 253

8. Choose OK to install Lotus Notes Traveler.9. You must allow Lotus Notes Traveler administrator access to manage the device forsecurity reasons (if the device is lost or stolen, the users Notes data can be secured).254 IBM Notes Traveler Hints and Tips for a Successful Deployment

10.Select the features on device you want to synchronize with your server.11.Complete configuration.5.5.3 Customize Sync data and scheduleUsers can set and update device configurations and settings on the device by using thefollowing steps:1. Select the Lotus Traveler icon.2. Select Options.Chapter 5. User deployment 255

3. Select Settings.You have the option for configuring your Account, Mail, Calendar and Tasks, OtherApplications, Auto Sync, and Server Settings.Managing mail on Symbian devicesYou can use IBM Lotus Notes Traveler to communicate with co-workers, friends, and familyelectronically. You can create, send, reply, and forward email. You can send attachments,such as files and pictures, and organize messages in folders. You can save information aboutpeople in your contact list.Add Lotus Traveler Mail widget and shortcut on your Symbian deviceYou can use the adding widget methods of your device to add Notes Traveler Mail widget onyour Symbian devices. For example, on E75 device, you can go to Menu → Control Panel →Modes → Email Notifications → select Lotus Traveler Mail on the Mailbox field.On Symbian ^3 device, you can add a shortcut by doing a long press on the homescreen,selecting Add, and then selecting Lotus Traveler Mail from the list.Create a message on a Symbian deviceUse the following steps to create a message:1. Select Options → Create Message.2. Type the content in relevant fields for Subject, Recipient, and Body.3. You can use the Options button to: Add recipient, Look up recipient, Insertattachment, Address fields.4. You can also perform Forward, Reply, Reply to All, Delete from your device by usingOptions button for any mail you have in your Inbox.5.6 Unconventional deployment optionsIn some cases, users may not be able to download and configure Lotus Notes Traveler fromthe Traveler servlet page. This may caused by the 3rd party applications, certificate validationor other issues. Follow the steps provided here for the appropriate device to attempt to setupLotus Notes Traveler on the device.5.6.1 Apple deviceOn the apple devices, the profile might fail to launch the "Install Profile" action and thebrowser might display an icon similar to the following:This indicates that an application on the Apple device has become associated with thestandard Apple configuration profile format when downloaded through the browser and hasstopped the "Install Profile" action from occurring. Known 3rd Party Applications that cancause this include (but are not limited to): QuickOffice, WebProjector, Air Sharing,Downloader, File App, DocumentsToGo, ActivePrint and other PDF applications. If this is thecase, there are certain steps that you can take to configure the client and profile manually onthe device.Use these steps to manually create the profile on an Apple device:1. Press the device home button to return to the home screen.256 IBM Notes Traveler Hints and Tips for a Successful Deployment

2. Select Settings → Mail, Contacts, Calendars → Add Account → Microsoft Exchange.3. Complete the following fields, and select Next.– Email – Specify your mail address (for example, yourname@yourcompany.com).– Domain – Leave this field blank.– Username – Specify your HTTP user ID.– Password – Specify your HTTP password.– Description – Specify a description, or leave the default (the Email field value).4. Specify your Lotus Notes Server address in the Server field in the formatyourserver.com/traveler, and select Next.Tip: SSL is enabled by default (and recommended). If SSL is not used, you mustdisable SSL for the account. To do so, select Settings → Mail, Contacts,Calendars → account name → Account Info, and then change Use SSL to OFF.Tip: If you use a proxy, use the format yourproxyserver.com:port/traveler. Forexample, for a IBM Mobile Connect connection, specifyyourIMCserver.com:port/traveler.5. Select the applications that you want to synchronize, and select Done.5.6.2 Android deviceThere is a problem with SSL certificates within the Android operating system browser whichcan prevent the browser from downloading files. On the Android devices, users might not beable to download and install the IBM Lotus Mobile Installer (LotusTraveler.apk package), thedevice "hangs" on the download and does not complete when using SSL. This is caused byan Android defect. For details on this Android defect, see:http://code.google.com/p/android/issues/detail?id=5851There are several possible workarounds for this issue (including but not limited to):► Configure Gmail or other email account on the device and then email theLotusTraveler.apk as an attachment. Install the LotusTraveler.apk on the device. To savethis file to be emailed, log into the Traveler servlet (http:///traveler) on the desktop browser,select Select an IBM Lotus Mobile Installer and then Android. Save the fileLotusTraveler.apk and email it to the user's Gmail or other account.► Download and install another browser (for example Opera or Firefox) on the device andretry the installation with one of these browsers instead of using the Google browser.► Find some other mechanism to place the LotusTraveler.apk on the device. For Example:Download the LotusTraveler.apk package to your desktop, and sync this to the device's SDcard. Install the LotusTravler.apk from the SD card.Tip: A file manager program may need to be installed on the device and can be found inthe Android Market.Contact your device manufacturer or carrier if additional details are needed on this Androidbrowser defect.Chapter 5. User deployment 257

258 IBM Notes Traveler Hints and Tips for a Successful Deployment

6Chapter 6.MigrationIn this section, we look at what you need to consider if you already have an existing IBM LotusNotes Traveler environment that you want to upgrade to the new 8.5.3 Upgrade Pack 1version or moving from a stand-alone Lotus Notes Traveler environment to a high availabilityconfiguration. We cover the following topics:► 6.1, “Moving to a 64-bit architecture” on page 260► 6.2, “Upgrading to 8.5.3 Upgrade Pack 1 from a previous version of Lotus Notes Traveler”on page 263► 6.3, “Moving from Lotus Notes Traveler 8.5.3 Upgrade Pack 1 stand-alone to a highavailability environment” on page 285► 6.4, “Moving from a single pool to a multi-pool high availability environment” on page 288© Copyright IBM Corp. 2013. All rights reserved. 259

6.1 Moving to a 64-bit architectureIBM Lotus Notes Traveler 8.5.3 Upgrade Pack 1 supports 32-bit operating system (OS) whenrunning in stand alone mode, however, if you have more than a hundred users or so a 64-bitOS is recommended.When running Lotus Notes Traveler in a High Availability mode, only a 64-bit OS is supported.For more information about the system requirements, seeLotus Notes Traveler 8.5.3 Upgrade Pack 1 System Requirements -http://www-01.ibm.com/support/docview.wss?uid=swg27027499&myns=swglotus&mynp=OCSSYRPW&mync=RThis section describes how to migrate a Lotus Notes Traveler server from a 32-bit system to a64-bit system and the considerations about this system change.6.1.1 How to moveThe general procedure of moving Lotus Notes Traveler from a 32-bit system to a 64-bitsystem is as follows:1. Preparing the 64 bit OS.2. Installing the Lotus Domino Server and Lotus Notes Traveler on the 64-bit system.3. Copy data from the 32-bit system to the 64-bit system.4. Starting Lotus Domino and Lotus Notes Traveler on the 64-bit system.You should not change versions of Lotus Domino and Lotus Notes Traveler when you migratethe server. If you want to upgrade Lotus Domino and Lotus Notes Traveler, upgrade after youcomplete the server migration.When considering how the Lotus Notes Traveler is migrated, there are two methods fromwhich to choose.Full data copy methodIn Full data copy, you copy all of the contents of Domino data directory from the 32-bit serverto the 64-bit server when migrating the Lotus Notes Traveler server.The benefit of this method is that the steps involved in the installation and configuration ofLotus Domino and Lotus Notes Traveler are less than the minimal data copy method. Also,since the directory structure is copied from the 32-bit system and the entire data directory iscopied, the chance to introduce an error is less. The limitation of this method is that theoperating system file systems and directory structure of the target 64-bit system must beidentical to the source 32-bit system. In addition, you will need more time to copy the data, sothe system downtime is longer than the minimal data copy method.Tip: In the Full data copy method you can NOT change operating systems. For exampleyou can not go from a Windows 32 bit system to a Linux 64 bit system using this method.You can do this using the Minimal data copy method.The migration steps are as follows:1. Install the new operating system, Lotus Domino server, and Lotus Notes Traveler serveron the 64-bit system. Do not start Lotus Domino yet.260 IBM Notes Traveler Hints and Tips for a Successful Deployment

For information on how to install Lotus Domino and Lotus Notes Traveler, see 3.0Deploying a stand-alone Lotus Notes Traveler environment.Tip: When you install Lotus Domino and Lotus Notes Traveler, you must create and usethe same directory structure as you have on the 32-bit system.For example, if Lotus Domino is installed in the path C:\Lotus\Domino on the 32-bitsystem, install Lotus Domino in C:\Lotus\Domino on the 64-bit system also.2. Shut down Lotus Notes Traveler and the Lotus Domino on the 32-bit system.3. Copy the notes.ini file and all contents of the Lotus Domino data directory from the 32-bitsystem to the 64-bit system. If your system is not Windows, ensure that the permissionsetting on the copied contents is the same as those on the 32-bit system.4. Power off the 32-bit system. Do not scrap the 32-bit system before you confirm thesuccess of moving to the 64-bit system.5. Change the host name and IP address of the 64-bit system to match those of the 32-bitsystem.6. Run the following three offline maintenance commands on the 64-bit system. Thesecommands correct database corruptions if there is any.– Fixup• /nfixup names.nsf -F• /nfixup admin4.nsf -FTip: If you are using transaction logging, use the option "-J" instead of "-F".– Compact• /ncompact names.nsf -c• /ncompact admin4.nsf -cTip: If you are using transaction logging, use the option "-c -i" instead of "-c".– Updall• /nupdall names.nsf -R• /nupdall admin4.nsf -R• /nupdall LotusTraveler.nsf -R– (If your Lotus Notes Traveler's version is earlier than 8.5.3 Upgrade Pack1)/nupdallntsclcache.nsf -RTip: If you are using transaction logging, use the option "-R -X" instead of "-R".– For more information about the options, refer Administrator Guide for Domino Servermaintenance (http://www-01.ibm.com/support/docview.wss?uid=swg27006573).7. Start Lotus Domino and Lotus Notes Traveler on the 64-bit system. Users can access thenew 64-bit server using the same URL which they used to access the 32-bit serverbecause the host name and IP address are same.Chapter 6. Migration 261

Minimal data copy methodWhen using the minimal data copy method, you copy only the minimum required files from the32-bit server to the 64-bit server when migrating the Lotus Notes Traveler server.The benefit of this method is that the file system and the directory structure of the operatingsystem on the target 64-bit system is not required to be same as the source 32-bit system. Inaddition, the system downtime is shorter than the full data copy method because the datacopy time is shorter. The limitation of this method is that more steps are required to completethe migration.The migration steps are as follows:1. Install the new operating system, Lotus Domino Server, and Lotus Notes Traveler Serveron the 64-bit system.For information on how to install Lotus Domino and Lotus Notes Traveler, see Chapter 3,“Deploying a stand-alone Lotus Notes Traveler environment” on page 65.2. Start Lotus Domino on the 64-bit system and perform any necessary configuration stepsto have it running identically as the 32-bit system, except for the host name.3. Shut down Lotus Notes Traveler and Lotus Domino on the 32-bit system and 64-bitsystem.4. Copy the following files and contents of the directory from the 32-bit system to the 64-bitsystem:/traveler/ntsdb/LotusTraveler.nsf/ntsclcache.nsf: Copy this file only if your Lotus Notes Travelerversion is earlier than 8.5.3 Upgrade Pack1.5. Power off the 32-bit system. Do not scrap the 32-bit system before you confirm thesuccess of moving to the 64-bit system.6. Change the host name and IP address of the 64-bit system to match those of the 32-bitsystem.7. Remove the TRAVELER and HTTP parameters from the ServerTasks list in the notes.iniand start Lotus Domino on the 64-bit system.Tip: Lotus Notes Traveler 8.5.3 Upgrade Pack 1 does not have the HTTP parameters inthe notes.ini.8. Change the host name in the Domino server document.– Go to the Basic tab, change the host name in Fully qualified internet host name fieldto match the values from the 32 bit system.– Go to the Internet Protocols tab → HTTP tab and change the host name in Hostname field to match the values from the 32 bit system.– If the users use an external server URL to access the 32-bit Lotus Notes Travelerserver through a proxy server or load balancer, set the external server URL on the64-bit system. Go to the Lotus Traveler tab, set the URL in the External server URLfield to match the values from the 32 bit system.9. If you have the internet site documents in your environment, change the host name inthese documents.10.Shut down Lotus Domino on the 64-bit system.262 IBM Notes Traveler Hints and Tips for a Successful Deployment

11.Add the TRAVELER parameters to the ServerTasks in the notes.ini.Tip: If the Lotus Notes Traveler server is earlier than 8.5.3 upgrade pack 1 then alsoadd HTTP to the ServerTasks list.6.1.2 Tuning12.Run the Updall offline maintenance on the 64-bit system:– /nupdall LotusTraveler.nsf -R– If your Lotus Notes Traveler version is under 8.5.3 Upgrade Pack1, use /nupdallntsclcache.nsf -R13.Start Lotus Domino on the 64-bit system.After migrating the Lotus Notes Traveler to a 64-bit architecture, check the following twosettings and adjust the values as required to improve the performance of Lotus NotesTraveler.► Maximum cached usersYou can set the value of Maximum cached users on the Domino server document:Go to the Internet Protocols tab → Domino Web Engine tab and change the value inthe Maximum cached users field. See section 3.4.2, “Lotus Notes Traveler configuration”on page 91 for more information on this setting.► Maximum memory sizeYou can allocate more memory to a Lotus Notes Traveler Java heap on a 64-bit system.See 9.1, “Performance tuning” on page 376 for more information on this setting.By default, the value of the maximum memory size is 1024 MB. Use the tell travelermem or tell traveler status command to determine if Java heap is sufficient on yoursystem. If it is not sufficient, you can change this value in the Domino server document:Go to the Lotus Traveler tab and change the value in the Maximum Memory Size field.6.2 Upgrading to 8.5.3 Upgrade Pack 1 from a previous versionof Lotus Notes TravelerThis section provides the procedure to upgrade Lotus Notes Traveler server from a previousversion to 8.5.3 Upgrade Pack 1.If you plan to convert your Lotus Notes Traveler environment to an HA configuration, LotusNotes Traveler 8.5.3 Upgrade Pack 1 is required. You must first bring your Lotus NotesTraveler to the 8.5.3 Upgrade Pack 1 level then use the procedure described in 6.3, “Movingfrom Lotus Notes Traveler 8.5.3 Upgrade Pack 1 stand-alone to a high availabilityenvironment” on page 285 to convert the stand-alone Lotus Notes Traveler server to a highavailability environment.The general procedure of upgrading Lotus Notes Traveler to 8.5.3 Upgrade Pack 1 is asfollows:1. Plan the upgrade and announce the upgrade schedule.2. Stop Lotus Domino and Lotus Notes Traveler.Chapter 6. Migration 263

3. Backup the necessary files.4. Upgrade/migrate Lotus Domino.5. Upgrade/migrate Lotus Notes Traveler.6. Start Lotus Domino and Lotus Notes Traveler.7. Validate upgrade.8. (Optional) Modify parameters in notes.ini and settings in LotusTraveler.nsf.6.2.1 Announcing the upgrade scheduleBefore upgrading, you should announce the upgrade plan of Lotus Notes Traveler to users.The upgrade process implements a migration of the Lotus Notes Traveler's database to thenew version. This database migration process generally will take 30-45 minutes to complete,but we have seen cases of it taking up to 90 minutes on larger deployments.Users cannot access Lotus Notes Traveler during upgrade. If current Lotus Notes Travelerusers, except for iOS device users, wish to use the new features in the clients on theirdevices, they will have to update their Lotus Notes Traveler application on mobile devicesafter upgrading the servers.You should give users notice about the upgrade schedule and application upgrade procedureto avoid confusion caused by upgrading. After the upgrade when the devices first access thenewly upgraded servers they will be prompted that there is a new version available for them touse. The user can choose to use this new version with the new features if they wish. The usercan choose to check for an upgrade at a later time if they do not wish to upgrade at that timefrom the device.6.2.2 Stopping Lotus Domino serverOn the day of upgrading, first, run quit on the Domino console to shutdown Lotus Dominoserver.6.2.3 Backing up filesBackup any files that are needed to restore your environment.For Lotus Notes Traveler, backup the /LotusTraveler.nsf and /travelerdirectories.6.2.4 Updating Lotus DominoIf your Lotus Domino version is lower than 8.5.3, you must migrate Lotus Domino server to8.5.3.If your Lotus Domino version is 8.5.3, skip this step and go to the Upgrade Lotus NotesTraveler section.Complete these steps to migrate the Lotus Domino from Version 8.0.X or 8.5.X to 8.5.3.1. Remove the TRAVELER parameter from the ServerTasks list in notes.ini.2. Install Lotus Domino 8.5.3.264 IBM Notes Traveler Hints and Tips for a Successful Deployment

For the installation detail, see Chapter 3, “Deploying a stand-alone Lotus Notes Travelerenvironment” on page 65.3. Start the Domino server and confirm that migration has succeeded.During startup, you will be asked if you want to upgrade the design of the Dominodirectory. Consider which is acceptable for your environment and input Y(Yes) or N(No). Ifthe Domino directory is customized, you might not want to upgrade it at this step.4. After validating the migration by checking there are not any errors, shutdown LotusDomino.6.2.5 Upgrading Lotus Notes Traveler1. Launch the installer:– Windows:• If installing from a DVD, insert the DVD into the DVD-ROM drive of the targetsystem. If autorun is enabled for the system, the Common Launchpad startsautomatically. If autorun is disabled, navigate to the DVD content and double-clicklaunchpad.exe.• If installing from an installation application, run the downloaded file, usuallyTravelerSetup.exe.The following figure shows the first screen.– LinuxChapter 6. Migration 265

• If installing from a DVD, insert the DVD into the DVD-ROM drive of the targetsystem. Navigate to the DVD content and run launchpad.sh.• If installing from an installation application, extract the tar file to a temporarylocation then run TravelerSetup.2. Welcome page:Ensure that Lotus Domino server is stopped and click Next.266 IBM Notes Traveler Hints and Tips for a Successful Deployment

3. Licence agreement:Review and accept the license agreement.4. (Linux only) Choose if partitions are used:If you want to install multiple partitions, check the box. We do not do this in our scenario.Chapter 6. Migration 267

5. Software install directories:Specify the directories in which the Domino program files and data files are located.– Windows268 IBM Notes Traveler Hints and Tips for a Successful Deployment

– Linux6. (Linux only) Domino credentials:Enter the values for the Lotus Domino user name and group name. These are existingusers and groups on the Linux server that are used to run the Domino server.Chapter 6. Migration 269

7. Domino upgrade notification:The Domino Upgrade Pack 1 is required for the XPages web administration. If this is notdone, then Lotus Notes Traveler 8.5.3 Upgrade Pack 1 will not run properly.When Domino 8.5.3 Upgrade Pack 1 is not installed, select this option and install it. Thisoption is checked by default.8. Review:Review your selections. If any changes are required, select Previous to update theselections, otherwise, select Install to continue.– Windows270 IBM Notes Traveler Hints and Tips for a Successful Deployment

– Linux9. Finish:Select Done when the installation is completed. If any errors or warnings are reported,review the installation log and contact IBM Support to resolve any problems.Chapter 6. Migration 271

6.2.6 Starting Lotus Domino and Lotus Notes TravelerWhen you start Lotus Domino, Lotus Notes Traveler is started automatically and itsconfiguration will be updated. The first time this is done, the database will be migrated to the8.5.3 upgrade pack 1 level. This will take some time, so be patient and do not think that theprocess has hung and kill the process. You will know that this is complete when you see"Lotus Traveler: Server started"If Lotus Notes Traveler does not start, run load traveler on the Domino console. If youencounter the Java VM can't be created error as show in the following figure, run load http onthe Domino console.If you loading HTTP failed as shown in the following figure, reinstall Lotus Domino 8.5.3 andLotus Notes Traveler 8.5.3 Upgrade Pack 1.You do not need to uninstall Lotus Domino and Lotus Notes Traveler before reinstallation.272 IBM Notes Traveler Hints and Tips for a Successful Deployment

If you see the message of "Lotus Traveler: SEVERE *systemException caught during LotusTraveler configuration. Exception was NotesException: Role name [Administrator] not found",you must give the Administrator role to an user of LotusTraveler.nsf. From 8.5.3 UpgradePack 1, the LotusTraveler.nsf has Administrator role and at least one user must be assignedto this role to be the administrator. After updating, if no user has this role, the error message isgiven.For details, see Lotus Notes Traveler will not start after upgrade to version 8.5.3 UpgradePack 1 - http://www-01.ibm.com/support/docview.wss?uid=swg216002336.2.7 Validating the upgradeAfter the server starts, access Lotus Notes Traveler from your desktop Web browser andmobile devices, and confirm that upgrading Lotus Notes Traveler is successful.1. Access the web-based administration page:After upgrading, you can open LotusTraveler.nsf on the Lotus Domino Administrator client.You can also access it from a web browser.Chapter 6. Migration 273

Tip: If you have configured Lotus Notes Traveler for an enterprise database (DB2 orSQL Server) the LotusTraveler.nsf is only available via the web browser.Access http://LotusTraveler.nsf and log in as an administrator of Lotus Notes Traveler.2. Access the user homepage:You can access the user homepage from a web browser on both desktop client and mobiledevice.Access http://traveler and log in as a user.274 IBM Notes Traveler Hints and Tips for a Successful Deployment

When running the previous version Lotus Notes Traveler 8.3.5 Upgrade Pack 1, you canaccess the Notes Traveler using http://servlet/traveler.After upgrading, you can still use this old link. The server redirects automatically. This isdone so that users do not have to reconfigure their devices after the upgrade to the newURL.3. Accessing Lotus Notes Traveler from mobile devices:All devices excepted the iOS devices are required to upgrade the Lotus Notes Travelerapplication after the server is updated to version 8.3 5 Upgrade Pack1 to have the newfeatures that were introduced in the 8.5.3 upgrade pack 1 version.The following are the upgrading steps for the Android devices:– For the users who access Lotus Notes Traveler server 8.5.3:The users will receive notification to download and install the new version of LotusNotes Traveler application Lotus Notes Traveler the first time when they try tosynchronize their device the first time after the server is updated.Download and install the application for Lotus Notes Traveler application for 8.3.5Upgrade Pack 1 by completing the steps described in 5.3, “Installation on an Androiddevice” on page 199.• The user can also select to check for an upgrade from the "Lotus Traveler"application on their device at a later time.– For the devices that access Lotus Notes Traveler 8.5.2:These users must update the Lotus Installer.Chapter 6. Migration 275

a. When the device accesses the Lotus Notes Traveler the first time after the server isupgraded to Lotus Notes Traveler 8.5.3 Upgrade Pack 1, user will receive upgradenotification.Tap the notification and select Install.276 IBM Notes Traveler Hints and Tips for a Successful Deployment

. Replace application:Tap OK.Chapter 6. Migration 277

c. Review:Review what can be accessed by Lotus Installer and select Install.278 IBM Notes Traveler Hints and Tips for a Successful Deployment

d. Open Lotus Installer:When installation finish, tap Open.Chapter 6. Migration 279

e. Start to update Lotus Traveler:The new Lotus Installer notify you that you can update Lotus Traveler. Select Install.280 IBM Notes Traveler Hints and Tips for a Successful Deployment

f. Uninstall the old application:Before installing the new version, you have to uninstall the old application. Select OK.Chapter 6. Migration 281

g. Finish uninstallation:When uninstallation finishes, tap OK.282 IBM Notes Traveler Hints and Tips for a Successful Deployment

h. Install the new Lotus Notes Traveler application:After uninstallation, installation of the new Lotus Notes Traveler application starts.Chapter 6. Migration 283

i. Install Lotus Notes Traveler application for 8.3.5 Upgrade Pack 1 by completing thesteps described in 5.3, “Installation on an Android device” on page 199.– For the installation procedure of other devices, see the following sections.5.4, “Installation on a Windows mobile device” on page 2235.5, “Installation on a Sybian or Nokia device” on page 2504. Using Lotus Notes Traveler from mobile devices:After upgrading the server, you can use Lotus Notes Traveler immediately.Resynchronization between the server and devices does not occur. Check that eachcomponent runs correctly.284 IBM Notes Traveler Hints and Tips for a Successful Deployment

6.2.8 Additional configurationThere are new notes.ini parameters and security settings for Lotus Notes Traveler 8.5.3Upgrade Pack 1. You can manage the security settings in LotusTraveler.nsf (either by theconventional access through the Domino Administrator interface or the new web interface).If necessary, change the settings and test these before you release the Lotus Notes Travelersystem to users.6.3 Moving from Lotus Notes Traveler 8.5.3 Upgrade Pack 1stand-alone to a high availability environment6.3.1 Integrating an existing Lotus Notes® Traveler 8.5.3 Upgrade Pack 1stand-alone servers into a Lotus Notes Traveler High Availability poolAfter this process is complete, all synchronization and administration data is automaticallytransferred to the HA pool database. This process is useful for consolidating an existing set ofservers into a single HA pool. This is useful to move off existing servers or transitioning to adifferent operating system (OS). For example, Windows 32-bit servers are not supported ina High Availability pool. However, it is possible to configure a Lotus Notes Traveler serverrunning on a Windows 32-bit server to join an HA pool, regardless of the OS of the servers inthe pool. The server data is automatically transferred to the HA pool database and then theWindows 32-bit server can be removed from the configuration.Integration considerationsWhen integrating an existing Lotus Notes Traveler 8.5.3 Upgrade Pack 1 stand-alone serverinto a Lotus Notes Traveler High Availability pool, consider the following:►►►►6.3.2 Integration strategiesDuring the transfer of data from the internal database to the enterprise database, theserver is unable to serve devices requests. This transfer process can take several hours,depending on the amount of data.Lotus Notes Traveler clients do not support changing the server address afterprovisioning. This means that to support the integration of existing servers with existingclients, the existing server address must be aliased to the front end address (externalURL) for the HA pool. Please note: SSL certificate(s) may need to be revoked andinstalled on the Load balancer supporting the server addresses.The new server URL is /traveler. However, for backwards compatibility with existing LotusNotes Traveler clients, /servlet/traveler is still supported.Once a server has been configured for an HA pool, the original internal database data isremoved. It is possible to reconfigure an HA server as a stand-alone server, however, anysynchronization state data will have to be recreated as devices synchronize with theserver after this is done.There are two strategies for integrating existing servers into an HA pool:► Building up the HA pool only from existing servers:Chapter 6. Migration 285

►The advantage of this strategy is that no additional servers are required for the LotusNotes Traveler servers. The disadvantage is that you cannot validate the configurationuntil at least one of the servers has been reconfigured for HA.Setting up a new HA pool and then integrate the existing servers into the pool:The advantage of this strategy is that the initial HA configuration can be validated withoutimpacting the existing users. Then the integration of the existing servers can be staged. Atthe end of the integration, excess servers can be removed from the configuration. Thedisadvantage of this strategy is the requirement for additional hardware, at least until theintegration is complete.The following integration checklist assumes the second strategy:1. Set up and validate the initial Lotus Notes Traveler High Availability pool.Note that after the new environment is set up and validated, new users can be provisionedfor the HA pool.2. Upgrade all of the existing Lotus Notes Traveler servers to the same version/releaseutilized by the HA pool.During the upgrade process, existing data and configuration is migrated as necessary.Depending upon the size of the database this process can take a while. Note that duringthis upgrade process, the server will not be available for device requests.3. Configure the server for secure communication (optional).If the HA pools is configured for secure server to server communication, enable this on theexisting servers that will join the HA pool. See step 3 in the below section for assistancewith this.4. Configure an existing Lotus Notes Traveler server for the HA pool database.This configuration change will not take affect until the server is restarted.5. Restart the server.Upon start, the server detects that it is now configured for an HA environment and startstransferring all of the user and administration data to the HA pool database. The server isnot available for requests until the data transfer is complete.6. Validate the configuration.After the transfer is complete, the server is registered as part of the HA pool. This can bevalidated from the web administration interface or from any server in the pool.7. Update the network configuration such that the server address is aliased by the front endsprayer, this is published URL that users access from their devices, for the HA pool. Seeyour documentation for your IP sprayer for assistance with configuring this.Update the front end sprayer to service this server8. Update the external server URL setting for the server to coincide with the front end sprayerfor the pool.9. Repeat steps 3 through 8 for each server to be integrated into the HA pool.6.3.3 Setting up a new HA pool and integrating an existing servers into thepoolFollow these instructions to install Lotus Notes Traveler server based on the platform asdescribed in 3.2, “Lotus Notes Traveler installation on Linux” on page 67. To set up andconfigure for High Availability pool, follow instructions described in 4.3.3, “Lotus NotesTraveler configuration for high availability” on page 163.286 IBM Notes Traveler Hints and Tips for a Successful Deployment

Compete these steps to setting up a new HA pool and then integrate the existing servers intothe pool:1. Set up and validate the initial Lotus Notes Traveler High Availability pool.The installation considerations for a server that is to be part of an HA pool are as follows:– Each Domino® Server running Lotus Notes Traveler should be registered for the samedomain– Each Domino Server running Lotus Notes Traveler should be co-located in the samedata center to reduce latency for inter-server communication– The external URL setting for Lotus Notes Traveler must be the same for each LotusNotes Traveler in the pool, and can be setup after installation. This should be the frontend IP sprayer's address.2. Upgrade all of the existing Lotus Notes Traveler servers to the same version/releaseutilized by the HA pool.Follow instructions as described in 6.2, “Upgrading to 8.5.3 Upgrade Pack 1 from aprevious version of Lotus Notes Traveler” on page 263.3. Configure the server for secure communication (optional).By default, Lotus Notes Traveler uses regular TCP sockets for communication between theLotus Notes Traveler server and the HTTP server, and for communications between theLotus Notes Traveler servers within an HA pool.It might be desirable to use secure sockets for this communication if the networkingbetween the Lotus Notes Traveler servers is not isolated or secure. Note that requiringsecure server to server communications will impact overall performance.To enable the use of SSL sockets between the Lotus Notes Traveler servers, use thefollowing steps:a. To generate a self-signed certificate with an expiration date far in the future, use thefollowing example:\jvm\bin\keytool -genkey -v-alias "Traveler"-validity 9999-keystore traveler.jks-storepass -keypass Use the same password for the storepass and the keypass. If the password parametersare omitted, the keytool will prompt for them.b. Copy the traveler.jks that was just created to each server. A suggested location is\traveler\cfg. It is important for the servers to use the same certificate file, so thekeytool command should not be run on each server.c. Open a command prompt and change the directory to \traveler\util.d. Run travelerUtil to configure Lotus Notes Traveler to use SSL:travelerUtil ssl set keystore=\traveler\cfg\traveler.jkskey=Specify the same password that was used for the storepass and keypass parameterswith the keytool command.After making these changes, both the Traveler task and the HTTP task must berestarted on the Lotus Notes Traveler Server. When the Lotus Notes Traveler serverChapter 6. Migration 287

estarts, it will use SSL sockets to communicate with other Lotus Notes Travelerservers.Repeat these steps for each Lotus Notes Traveler server in the pool. All the LotusNotes Traveler servers in the pool must be configured the same way; otherwise, theywill not be able to communicate with each other.4. Configure an existing Lotus Notes Traveler server for the HA pool.You can add an exiting Lotus Notes Traveler server to an HA pool by configuring this LotusNotes Traveler server to use the enterprise database that the servers on the pool shared.When you configure a stand alone server to use an enterprise database, the servermigrates existing user and security information to the enterprise database. However, if youare moving from an enterprise database to another database, enterprise or stand-alone,no user or security data is migrated.To configuring the Lotus Notes Traveler server to use the enterprise database, follow thesteps outlined in section 4.3.3, “Lotus Notes Traveler configuration for high availability” onpage 163.6.4 Moving from a single pool to a multi-pool high availabilityenvironment6.4.1 Moving from a single pool to a multi-pool high availability environmentA Lotus Notes Traveler High Availability (HA) pool is defined by a group of servers all sharingthe same enterprise database. The first server added to a database effectively creates thepool (by creating the tables and schema in the common database) and all other serversadded to the same database become members of it. So creating another Lotus NotesTraveler pool only requires a server to be added to a new database on the enterprisedatabase server. This second enterprise database server should be on a second machine tocombat the overhead of I/O that the database will execute while servicing Lotus NotesTraveler servers.As discussed in 2.12, “Enterprise database server clustering” on page 61, there are threemain reasons to consider implementing a multi-pool High Availability Lotus Notes Travelerenvironment:► You have Lotus Notes Traveler servers in multiple geographical locations.For performance reasons, it is best to have all members of the Lotus Notes Traveler HApool, including the enterprise database servers, be connected though a high speed LocalArea Network (LAN) and be local to each other. Therefore, if you have Lotus NotesTraveler servers in multiple geographical locations, it is better to create a HA pool in eachof the locations. Note that this arrangement also applies to the enterprise database serverthat hosts each pool, so each pool should also have a local database server.►►The number of active devices in an existing Lotus Notes Traveler pool has reachedapproximately 10,000.With this number of devices, the inter-communication between the member servers in thepool and with the enterprise database server becomes significant. Better performance canbe achieved by hosting any further devices over 10,000 in a separate pool rather thanincreasing the size of a pool above the 10,000 devices being serviced.You have multiple Lotus Domino domains that do not share Domino directory information.288 IBM Notes Traveler Hints and Tips for a Successful Deployment

Lotus Notes Traveler supports having users in multiple Domino domains. However, to workcorrectly, the Lotus Notes Traveler server must have access to all the Domino directoriesof the different domains, normally by using Domino Directory Assistance. If you havemultiple Domino domains that do not share Domino directory information and are usingLotus Notes Traveler High Availability, you must have a separate HA pool for each Dominodomain, or for each group of domains that do share directory information.Each Lotus Notes Traveler pool (of up to 10,000 devices) should have its own enterprisedatabase and database server instance. If hosting multiple Lotus Notes Traveler poolenterprise databases and database server instances on the same underlying operatingsystem and hardware, ensure that the system has sufficient capacity to host the additionalload (both in terms of disk space and processing capability). The enterprise database anddatabase server instance should also be located on the same LAN as the Lotus NotesTraveler servers in the pool.The process for actually creating additional Lotus Notes Traveler pools is very similar to thoseused for creating a single pool environment as described in 6.3, “Moving from Lotus NotesTraveler 8.5.3 Upgrade Pack 1 stand-alone to a high availability environment” on page 285,but specifying a different database server and database name in the travelerUtil db setcommand used to add a Lotus Notes Traveler server into the pool. The exact syntax of thiscommand differs depending if you are using DB2 for Linux, UNIX, and Windows or MicrosoftSQL Server as your enterprise database server.Creating a new HA server pool using DB2To create a new HA server pool using DB2, complete these steps:1. Create a new database on the DB2 server for Lotus Notes Traveler to use. To create aseparate pool, this database must be different to that used by any existing pools.2. Copy the db2jcc4.jar file from the DB2 server (normally located in \sqllib\java\) and placeit in the \domino\traveler\lib directory (not the Domino data directory) on your Lotus NotesTraveler server.3. Run travelerUtil db set on the Lotus Notes Traveler server to create the pool, but specifya different database server instance and database name to create a new pool.For example, the command syntax to create two HA pools is as follow:– To create the first DB2 HA pool, and add any subsequent servers to this pool:– To create the second DB2 HA pool, and add any subsequent servers to this pool:Chapter 6. Migration 289

Creating a new HA server pool using Microsoft SQL ServerTo create a new HA server pool using Microsoft SQL server, use the following steps:1. Create a new database on the SQL server for Lotus Notes Traveler to use. To create aseparate pool, this database must different to that used by any existing pools.2. Create a user on the Microsoft SQL server that has access to the database you created inthe previous step.3. Download the JDBC Driver 3.0 file, sqljdbc4.jar, from the Microsoft Download Centre andcopy it to the \domino\traveler\lib directory (not the Domino data directory) on your LotusNotes Traveler server.4. Run travelerUtil db set on the Lotus Notes Traveler server to create the pool, but specifya different database server instance and database name to create a new pool.For example, to create two HA pools, the command syntax is as follows:– To create the first SQL Server HA pool, and add any subsequent servers to this pool:– To create the second SQL HA pool, and add any subsequent servers to this pool:6.4.2 Further reading on creating Lotus Notes Traveler high availability poolsThe following articles provide more information on how to create Lotus Notes Traveler highavailability pools:Configuring IBM Lotus Notes Traveler High Availability with an enterprise Microsoft SQLdatabase -http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Configuring_IBM_Lotus_Notes_Traveler_High_Availability_with_enterprise_Microsoft_SQL_databaseConfiguring IBM Lotus Notes Traveler High Availability with an enterprise IBM DB2 database -http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Configuring_IBM_Lotus_Notes_Traveler_High_Availability__with_an_enterprise_IBM_DB2_database290 IBM Notes Traveler Hints and Tips for a Successful Deployment

7Chapter 7.Enterprise integrationIn this chapter, we describe the tasks and the areas you may want to consider whenintegrating IBM Lotus Notes Traveler into a existing enterprise infrastructure. This chapterincludes the following topics:► 7.1, “LDAP integration” on page 292► 7.2, “Configuring single sign-on” on page 297© Copyright IBM Corp. 2013. All rights reserved. 291

7.1 LDAP integrationBy default, Lotus Notes Traveler uses the Domino directory as the authentication source,therefore, users must authenticate using their Lotus Notes name and internet password asstored in their person document within the Domino directory. It is also possible to configureLotus Notes Traveler to use an alternative Lightweight Directory Access Protocol (LDAP)directory as the authentication source. The LDAP authentication approach has the advantageof enabling you to use a directory other than the Domino directory for authenticationpurposes. For example, if you have another LDAP directory in your organization that youalready use for user authentications, you can configure Lotus Notes Traveler to use that ratherthan the default Domino directory. The difference between the two types of authenticating areshown in the following figures:Lotus Notes Traveler using default Domino Directory authentication292 IBM Notes Traveler Hints and Tips for a Successful Deployment

Lotus Notes Traveler using LDAP authenticationTo configure Lotus Notes Traveler to use an alternative LDAP directory for authentication, it isnecessary to set up the under lying Lotus Domino server to use a feature called DirectoryAssistance (DA). DA is a standard Lotus Domino feature that is used to extend a LotusDomino server to connect to other directories beyond the local Domino directory. This caninclude using other directories for user addressing purposes (for example, the ability to lookup the email address of user who is not in the local Domino directory) and/or to authenticatethe credentials of HTTP users against an alternative directory. It is this alternativeauthentication capability that Lotus Notes Traveler can utilize.The LDAP directory that you want to authenticate with must contain the user’s internet emailaddress, in the same format as it is stored in the Domino directory. This is because it is thisaddress that the Domino server will retrieve from the LDAP directory if the user completes theauthentication process correctly (that is, enters a valid user ID and password). It will thenmatch that address to the user’s person document in the Domino directory to establish theirnative Lotus Notes name. Lotus Notes Traveler then uses their "fully qualified" Lotus Notesname (for example, Joe Bloggs/ITSO/IBM) to validate that they have access to Lotus NotesTraveler and establish the location of their mail server.Directory Assistance optionally supports the use of secure sockets layer (SSL) to encrypt theconnection to the LDAP server, if the LDAP server also supports it. All of the communicationbetween the Lotus Notes Traveler server and the LDAP server is encrypted if SSL is enable inDA. This is a useful security measure to consider using because it helps protect the user IDand password credentials submitted by the users as part of the authentication process. It isespecially important to consider using this feature if your Lotus Notes Traveler server isdeployed in a "direct connection" network topology (as discussed in 2.3, “Planning yourserver and network topology” on page 33.Chapter 7. Enterprise integration 293

7.1.1 Configuring Directory Assistance to enable LDAP authenticationUse the following steps to configure Directory Assistance and enable Lotus Notes Traveler toauthenticate users against an LDAP directory:1. Using a Lotus Notes client, open the New Application dialogue window.2. In the "Specify New Application Name and Location" section, set the "Server Name field tobe your Lotus Notes Traveler server. Set the Title field to be Directory Assistance and setthe File name field to be da.nsf.3. In the "Specify Template for New Application" section, set the "Server Name" field to beyour Lotus Notes Traveler server again and select Show Advanced Templates. Thetemplate section should now populate with a list of available templates from your LotusNotes Traveler server. Scroll through the list and select Directory Assistance.4. Now click OK in the New Application dialogue window to create the new DirectoryAssistance database.5. Once the Directory Assistance database finishes creating, it should automatically openand display the "About" window. Press Escape to exit this and display the main DAdatabase content.6. Click Add Directory Assistance.7. Click the Naming Contexts (Rules) tab and change the "Trusted for Credentials" setting forthe first row to Yes. Everything else on this tab can be left as per their defaults.8. Click the Basics tab.– Change the Domain Type to be LDAP.– Set the Domain name to be that of your LDAP directory.– Set the Company name to an appropriate value, but it can actually be any value.– Set the search order to 1, assuming this is the only entry in the DA database. If youhave other entries in the DA database then set the order number to an appropriatevalue for your environment.– In the "Make this domain available to" field, make sure only Notes Clients & InternetAuthentication is selected.– Set the "Group authorization" field to No.– Set the "Use exclusively for group authorization or credential authentication" field toYes.– Set the "Enabled" field to Yes.– Leave the two fields in the SSO configuration field blank.294 IBM Notes Traveler Hints and Tips for a Successful Deployment

– You can add some explanatory text in the "Comments" field. The completed Basics tabshould look similar to the following example:9. Now click the LDAP tab. The exact settings you use on this tab depend on the type ofLDAP server you have in your environment so the following examples are for illustrativepurposes only.– Set the "hostname" field to be the address of the LDAP server you wish to connect to.You can use the Verify button to check the connection.– In the "LDAP vendor" field, choose the type of LDAP server that best matches yourenvironment from the drop down list.– If necessary for your environment, specify the user name and password that should beused to connect to your LDAP server. Click Verify to check the connection works.– If necessary for your environment, specify the appropriate value in the "Base DN forsearch" field that should be used to connect to your LDAP server. Use Suggest orcheck with the administrator of your LDAP server to see if this is necessary. Click Verifyto check the connection works.– In the "Connection Configuration" section, set the "Channel encryption" field to SSL ifyou are going to enable encryption or None if not. Note that if you enable SSL, theDomino server must have a SSL certificate installed and configured for use.– Set the "Port" field to use the correct port number for your LDAP server.– In the "Advanced Options" section, set the values that are appropriate for your LDAPserver if required, otherwise, accept the defaults. Ensure that the "Preferred mailformat" field is set to the Internet Mail Address, and the "Type of search filter to use"field is set to the correct value that best matches your LDAP server.Chapter 7. Enterprise integration 295

– The completed LDAP tab should look similar to the following example, but with thecorrect settings where appropriate for your environment:10.Click Save and Close to save your new DA configuration.11.Open the Domino directory (NAMES.NSF) on your Lotus Notes Traveler server, go toConfiguration → Servers → All Server Documents and then edit the server documentfor your Lotus Notes Traveler server.12.On the Basics tab of the server document, set the "Directory assistance database name"field to da.nsf and then save and close the document.296 IBM Notes Traveler Hints and Tips for a Successful Deployment

13.Restart your Lotus Domino server to pick up the changes and have DA enabled.14.Once the Lotus Domino server completes its restart, run show xdir on the Domino serverconsole to verify that DA is enabled (it should list the LDAP server in the output).7.1.2 Further reading on LDAP integrationThe following article provides more information about how to configure Directory Assistanceto enable Lotus Notes Traveler to use an alternative LDAP directory for authentication:Creating a Directory Assistance document for a remote LDAP directory -http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/index.jsp?topic=/com.ibm.help.domino.admin85.doc/H_EXTENDING_YOUR_DIRECTORY_SERVICE_TO_AN_LDAP_DIRECTORY_7491_STEPS.html7.2 Configuring single sign-onIn order for a device from the internet to establish a communication session with an IBM LotusNotes Traveler server on the internal network, user authentication is required. This function isnormally provided by the entry-point server, which is either the reverse proxy or load balancer.Rather than having to maintain multiple or duplicate credentials, it is preferable to have theentry-point server validate the offered credentials by submitting them to the primarycredentials server.When the primary credentials server is Domino, you can use the LDAP function of Domino toperform an LDAP-bind with the credentials. After the entry-point server authenticates thedevice, that device is trusted by the internal network. Establishing that trust relationship ishow single sign-on (SSO) is accomplished.Chapter 7. Enterprise integration 297

If the entry-point server is IBM Mobile Connect, the steps for using Domino as the primarycredentials server are described in 3.4.3, “Additional configurations” on page 97, which alsoreferences configuring IBM Mobile Connect to generate a lightweight third partyauthentication (LTPA) token. By following the configuration procedure, IBM Mobile Connectcan generate an LTPA token which the device inserts in the HTTP header of its messages tothe Lotus Notes Traveler server. This token allows the server to trust the device, whicheliminates the need to perform its own authentication of the device.298 IBM Notes Traveler Hints and Tips for a Successful Deployment

8Chapter 8.Administration and managementThis chapter deals with the administration and management of the IBM Lotus Notes Travelerserver. We go over the various commands that can be used through the console, as well asthe Lotus Notes Traveler web administration interface (formerly the LotusTraveler.nsf) and theDomino Administration console.This chapter covers the following administrative features:► 8.1, “Server console commands” on page 300► 8.2, “Web-based administration” on page 306► 8.3, “Policy-based management” on page 327► 8.4, “Server document” on page 330► 8.5, “Customizing the Lotus Notes Traveler home page” on page 339► 8.6, “Logging” on page 340► 8.7, “The travelerutil command” on page 351► 8.8, “Monitoring Lotus Notes Traveler” on page 354► 8.9, “Backup and recovery” on page 370► 8.10, “Recommended maintenance” on page 371© Copyright IBM Corp. 2013. All rights reserved. 299

8.1 Server console commandsThis topic provides a detailed description of the IBM® Lotus Notes® Traveler consolecommands. You can perform the following tasks on the Domino console to start, stop, andrestart Lotus Traveler server.► Start: load traveler► Stop: tell traveler quit► Restart: restart task traveler8.1.1 Tell command referenceThe Lotus Notes Traveler console Tell command allows the administrator to access anddisplay information about Lotus Note Traveler server. You can run the tell command on theDomino console.tell traveler commandFor example, to check the status of local Lotus Notes Traveler server, run tell traveler status.When you have multiple Lotus Notes Traveler in your environment, you can run the tellcommand with the -s parameter to send the command to a specific server or to broadcast acommand. When this parameter is not specified, the default is to process the commandlocally. Specifying -s sends the command to the specified server. Specifying -s * broadcaststhe command to all servers, while -s *- broadcasts the command to all servers except thelocal.The syntax is as follows:tell traveler [-s ( | * | *-)] commandWhere:► -s is an optional parameter to send the tell command remotely when the servers areconfigured for a High Availability pool.► Use to send the command to a specifically named server.► Use * to send the command to all servers in the High Availability pool.► Use *- to send the command to all servers in the High Availability pool except the localserver.For example, to check the status of all the Lotus Notes Traveler servers in the HA pool, runtell traveler -s * status. The status command is forwarded to each server in the pool and theresponse is displayed on the local console where the command was originally issued.The following table lists the tell commands:CommandActiveResultDisplays the users who are currently synchronizing with theserver.300 IBM Notes Traveler Hints and Tips for a Successful Deployment

CommandAvailable on/offBannedDoc show DocID UserIDBannedDoc show * UserIDBannedDoc show *BannedDoc Remove DocID UserIDBannedDoc Remove * UserIDBannedDoc Remove *BannedDoc Add DocID UserIDBannedDoc dumpBind showBind showallBind enable UserIDClient show typeResultAllows an administrator to make a server unavailable fromservicing requests. Issuing tell traveler available off sets theavailability index to a negative value. The effect is that theserver will not service new device requests, causing anyexisting user processing to move to other servers until onlythe users explicitly bound to the server remain. This can beuseful when trying to troubleshoot a server or in preparationfor taking a server offline for maintenance or other purposes.Shows the specified banned document. DocID is the UNID ora noteID of a document.Lists all of the banned documents for the specified user.Lists all of the banned documents on the system.Removes the ban for a particular document. DocID is theUNID or a noteID of a document.Removes the ban for all banned documents for the specifieduser.Removes the ban for all banned documents on the server.Bans a particular document from syncing. DocID is the UNIDor a noteID of a document.Attempts to dump all of the banned documents toDumpDoc.nsf. This should only be used if providing IBMsupport the documents in question for troubleshootingpurposes.Shows which users have been explicitly bound to a server. Bydefault this list will be empty.Shows all of the registered users in the High Availability pool,along with which server they are running on.Removes the binding for the user.Displays the available client builds and assignments. If type isomitted, all types are displayed.type can be any of the following:► Android_Installer► Android_Sync► Nokia_Installer► Nokia_Sync_S60_3► Nokia_Sync_S60_5► Nokia_Sync_S63► Nokia_Sync► WM_Installer► WM_Sync► WM_Sync_6_PPC► WM_Sync_6_SP► WM_Sync_6_PPC_► WM_Sync_6_SP_Where is CA, CS, DA, DE, EL, EN, ES, FI, FR, HU, IT, JA,KO,NB_NO, NL, PL, PT, PT_BR, RU, SK, SV, TR, ZH_CN orZH_TWChapter 8. Administration and management 301

CommandClient refreshClient promote type levelClient delete type levelClient addassignment type leveluser|groupClient removeassignment type leveluser|groupClient setassignment type leveluser|groupConfig regexDelete device userDump userHADR showHADR ping serverHADR delete serverHelpLog AddHandler handlerResultChecks for new clients.Makes the specified build the default for clients of the giventype.Deletes the specific build of the given type.Assigns user or group to the specified build of the given type.user or group can be a comma separated list.Removes the specific assignment for user|group from thespecified build of the given type. user|group can be a commaseparated list. user|group of * means "all".Combination of removeassignment * and addassignmentuser|group. user|group can be a comma separated list.Displays any or all configuration parameters. If regex is notspecified, all configuration parameters will be shown. Theregular expression pattern can be a full name or a regex likeNTS_SSL.*Deletes all data associated with the specified user, includingall device profiles.Dumps the information about the specified user to a file.Shows the status of all Lotus Notes Traveler servers in thepool.This command sends an internal ping request to the specifiedserver. The response will indicate success if the server isactive or a failure if the server cannot be contacted.Removes the server from the High Availability pool. You musttake the server offline before executing this action.Displays help topics.Add a handler to the list of handlers.handler choices: activity, error, usage, logNsf, console,errorConsole.Log AddPackage pkgLog AddUser level userLog ClearLog CollectLog Count #Log Export fileAdds a package to the log filter. Only packages in the filter listare logged. * can be used after the package name. Use LogAddPackage * to log all packages.Logs records for this user at the specified log level. This leveloverrides the system log level until this user is removed fromthe list.Deletes the logs.Moves the logs and debug data to a subdirectory.Sets maximum number of activity files to keepExports the log settings to the fully qualified file name.302 IBM Notes Traveler Hints and Tips for a Successful Deployment

CommandLog Fields fieldsLog Handler handler propnamepropvalueResultControls which fields are logged in the activity file: S=Subject,B=Body, L=Location, A=Address, P=Phone, *=show all fields,blank=hide all fields. For example, "Log Fields SB" showsSubject and Body fields only.Set a handler property.handler choices: activity, error, usage, logNsf, console,errorConsole.propname choices: level, formatter, filter, limit, count, pattern,append.If no parameters are specified, the possible settings for eachhandler will be listed.Log HelpLog Level levelLog MaxEntrySize #Log RemoveHandler handlerLog RemovePackage pkgLog RemoveUser userLog ShowLog Size #Log Usage on/offLog XML propname propvalueDisplays help about Log command options.Sets the logging capture level to FINEST, FINER, FINE,INFO, WARNING, or SEVERE.Maximum size for a single log entry (minimum is 500 bytes)Remove a handler from the list of handlers. Same handlerchoices as AddHandler.Removes a package from the log filter.Removes a user from the list of users that are logging.Remove all users by specifying *.Displays current log settings.Maximum size in megabytes before the activity file overwritesitself.Enables or disables usage logging.Set a property for the XML handler.propname choices: limit, count, pattern, append.If no parameters are specified, the current XML handlersettings will be listed.Mailreplicas show userMailreplicas update user serverMemoryShows current mail replica information being used by LotusNotes Traveler for the user.Search for the user's mail replica information using thecldbdir.nsf located on server. If found, use this information asthe user's mail replica data.Displays the amount of memory that Lotus Notes Traveler isusing and how much memory is free for use.Chapter 8. Administration and management 303

Commandpmr log file listResultPerforms a systemdump of log files, creates a log filecollection, and automatically uploads it to IBM Support.Where pmr_number is a properly formatted PMR number.The syntax must be "5 numeric, 3 alphanumeric, 3 numeric".Separators can be commas or periods.Where log file list is a list of files to upload. If log file list is notpresent, the server performs a systemdump, log collectionand uploads the resulting Lotus Notes Traveler log archive. Iflog file list is present, a new log collection is not performed,but instead each log file is uploaded for this PMR. log file listcan be one or more file names, separated by spaces with \"surrounding the file name if it contains spaces itself. Aquotation mark (") by itself is not sufficient, the tell commandprocessor in Domino® will strip it off; it must be \" and includedin the command usage details. You would typically only everuse the command to upload a specific zip file if a previousFTP attempt had failed. The file names can be relative filesnames (in the Traveler logs directory) or fully qualified filenames including path information.Policy HelpPolicy Update userReset device userSecurity Add device userSecurity approval flag device userSecurity Delete device userSecurity DeleteAllSecurity flagsAdd flag device userSecurity flagsRemove flag deviceuserSecurity HelpSecurity Policy device userSecurity Send device userSecurity smsAdd sms device userSecurity smsRemove device userSecurity Status userShow userDisplays help about Policy command options.Pushes updates to Lotus Notes Traveler policy settings tousers now. This command only affects Lotus Notes Travelerusers on Domino mail servers before Domino 8.0.1. Specify *to indicate all users.Forces a sync reset for a device.Adds the device.Sets the approval state for a user's device. flag can be eitherApprove or Deny.Removes the device.Remove all users and devices.Sets the flag for the device. The flag options are all,wipeDevice, wipeApps, wipeStorageCard, and lock.Removes the flag for the device. The flag options are thesame as those for Security flagsAdd.Displays help about Security command options.Displays device security policy compliance status.Sends the security message to the device using all availablemeans.Sets the SMS address for the device.Removes the SMS address for the device.Displays status of user and devices owned.Displays all the information associated with the specified userand all the devices. This command also validates whether theuser is correctly configured for Lotus Notes Traveler server.304 IBM Notes Traveler Hints and Tips for a Successful Deployment

CommandShutdownStat ClearStat HelpStat ShowStatusStopSync device userSystemDump HelpThreadsUser userUsersVersionResultStops the server from accepting new work requests, allowscurrent work to complete, and then quits.Clears the Lotus Notes Traveler server statistics.Displays help about Stat command options.Displays the Lotus Notes Traveler server statistics.Performs checks to determine if Lotus Notes Traveler Serveris operating normally, and reports the results of the check tothe administrator.Saves the current Lotus Notes Traveler Server system stateto a file.Displays help about SystemDump command options.Display server thread pools and thread information.Displays all the information and devices associated with thespecified user. This command also validates whether the useris correctly configured for Lotus Notes Traveler server.Displays the users allocated on the server. This is useful in anHA environment for understanding how users are spread overthe various HA servers. This is not a specific HA command.Displays the version information for the Lotus Notes Travelerserver.8.1.2 High availability commandsManaging a Lotus Notes® Traveler HA pool, in many ways, is very similar to managing a setof stand-alone Lotus Notes Traveler servers. Lotus Notes Traveler servers are started andstopped individually. There is no command to start or shutdown all servers. When any serveris shutdown in a pool, the other Lotus Notes Traveler servers detect this outage and handlethe device requests.The Lotus Notes Traveler tell commands have been updated to be HA pool-aware. There areseveral tell commands specifically for the HA environment. Where necessary, commandsautomatically route a request to another server or broadcast a request to all the servers in thepool without the administrator requesting that action explicitly. For example, you can use telltraveler user to show the details for a user. This command is forwarded to the appropriateserver for the user automatically. Another example is setting the log levels. The log levels aremanaged across the pool of servers, so to set log levels to fine, you run tell traveler log levelfine and all servers are notified that the log levels is changed. Command helps is updated,where applicable, to provide any new parameters that relate to working with a pool of servers.The following commands are used for the HA environment:► tell traveler HADRThe HADR command is used for managing servers in the High Availability pool. Thefollowing commands are supported:– tell traveler HADR ShowChapter 8. Administration and management 305

►►This command shows all servers in the High Availability pool along with the sameinformation that is available in the Servers view from the web based administrationclient.– tell traveler HADR PingThis command sends an internal ping request to the specified server. The responsewill indicate success if the server is active or a failure if the server cannot be contacted.– tell traveler HADR DeleteRemoves the server from the High Availability pool. You must take the server offlinebefore executing this action.tell traveler availableSpecify on or off to enable or disable this server in the High Availability pool. If a server isavailable, then it will be considered for load balancing. Disabling a server means that theinternal Lotus Notes Traveler load balancer will not consider this server for new work. Forexample: tell traveler available ontell traveler bindThe bind command allows you to view all of the registered users in the Traveler pool and towhich servers they are currently bound. It also lets you force a user to always connect to aspecific Lotus Notes Traveler server. This might be useful when debugging a single userso that all of their traffic is routed to a single server and ignores the availability index. Note:this command is not recognized on a stand alone system.– tell traveler bind showShows which users have been explicitly bound to a server. By default this list will beempty.– tell traveler bind showallShows all of the registered users in the High Availability pool, along with which serverthey are running on.– tell traveler bind enableBinds the user to the local server.– tell traveler bind disableRemoves the binding for the user.8.2 Web-based administrationWeb-based administration is one of the new functions of Lotus Notes Traveler 8.5.3 UpgradePack 1.You can manage users, devices, security, servers and so on through the web-basedadministration interface. This is the main tool to manage Lotus Notes Traveler system. Theweb-based administration is browser independent and requires JavaScript support andCookies to be enabled.You can access the web-based administration using this URL: http://LotusTraveler.nsfIf you are running the Lotus Notes Traveler server in stand-alone mode, add a full text index toLotusTraveler.nsf. This will improve the performance of the application.306 IBM Notes Traveler Hints and Tips for a Successful Deployment

The following figure shows the top page of the Notes Traveler web-based administrationfunction.8.2.1 Device securityOn the Device Security page of the web-based administration tool, you can see securitystates of devices that have accessed the Lotus Notes Traveler server.You can manage the device security from this page. Double-click a device name to show thedetail information of the device.Deny AccessYou can disable selected devices for accessing the Lotus Notes Traveler server.Select one or some devices and click Deny Access. The access is revoked immediately andthe device cannot access the server.The data which had been synchronized before access was denied remains in mobile devices.You can use this function to stop access from devices temporarily. For example, when a usertakes a temporary leave from a job or a user lost the device. However, if you want to wipe offthe data on a device, you should not deny access but instead use the Wipe Device action.Especially for Apple devices, do not issue a deny access action if the intent is to issue a WipeDevice action. We describe this point further in the next section.Chapter 8. Administration and management 307

Wipe DeviceIf a user loses their device or it is stolen, wiping the data off the device is a more secure actionthan just denying access to the device.You can choose to wipe off all data on a device, only Lotus Notes Traveler Application anddata, or data on a storage card.If you select Hard Reset, the device is restored to the factory default settings.If you select Lotus Traveler application and data, all mail, calendar and contact data thathas been synchronized with Lotus Notes Traveler will be removed. Applications and profilesremain but the device will no longer be able to connect to the Lotus Traveler server tosynchronize any data until the Lotus Traveler administrator removes the wipe order. If you usean Apple device and have multiple profiles for other account types, data in profiles which arenot for Lotus Notes Traveler remains.When you select Storage Card, all data on the storage card is removed regardless of whatowns it. This option is not provided for Apple devices and only applies to devices that usestorage cards.After the wipe, whichever option you select, the device cannot access the Lotus NotesTraveler server until an Administrator gives the access again.Consider the following about remote wiping:► Apple remote wipe:Apple devices support only the Hard Reset Device and Lotus Traveler Application andData options and do not use SMS for remote wipe. For Apple devices, the Lotus TravelerApplication and Data option occurs during a synchronization. As a result, the device mustbe able to connect with the server for the data removal to occur. The mail server must beaccessible and the ACL must still be correct for the sync that is erasing all the data towork. The Lotus Traveler Application and Data option will remove all data and erase allcalendar and contact information. In addition, all mail folders (and their contents) will beerased, except for the Inbox which is left with a message stating that the device has beenwiped and provides instructions on how to remove the account. The Lotus Notes Traveleraccount is not deleted or modified in any way, but if the device tries to synchronize, it willget an access denied response.► Nokia remote wipe:For certain Nokia devices, this feature requires installation of a Nokia security enablementlibrary. You can obtain the library from Nokia IBM Lotus Notes Traveler site308 IBM Notes Traveler Hints and Tips for a Successful Deployment

►Nokia N-Series devices support only the Lotus Traveler Application and Data option. Onlysupported options display for the selected device.Windows Mobile remote wipe:Certain older Windows Mobile devices running Windows Mobile version 5 without theMicrosoft Messaging and Security Feature Pack upgrade do not hard reset when theyreceive the reset command from the Lotus Notes Traveler server. Instead, these devicesreboot. If this happens, then the Lotus Notes Traveler client detects that the hard resetcommand failed and executes a wipe of the Lotus Notes Traveler application and data.8.2.2 Device settingsFor more detail, see the following links:► Lotus Notes and Domino wiki -> Administering Lotus Notes Traveler 8.5.3 Upgrade Pack 1-> Remote wipe -http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Remote_wipe_A853UP1► 2.1 supported hardware and software -> 11.Devices and Operating systems -http://www-10.lotus.com/ldd/rbtravelerwiki.nsf/dx/2.1_supported_hardware_and_softwareThe wipe occurs when the device is connected to the Lotus Notes Traveler server. When thedevice is not connected but an SMS address is registered with the server, an SMS messageis sent to tell the device to wipe the data. This SMS message is sent through the cellularnetwork, therefore, if the device is on and connected to a cellular network, the wipe commandcan run.Because the Apple devices cannot use SMS message, the Apple devices must be connectedto the Lotus Notes Traveler server to receive the wipe command. You must not deny accessfrom Apple devices or from an user who own the device before running the wipe command.Clear Wipe/Allow AccessIf you want to cancel the wipe command or allow access for the device which is prohibitedfrom connecting to the Lotus Notes Traveler server, select the devices and push ClearWipe/Allow Access. This action runs immediately.Change ApprovalWhen Require approval for device access is enabled on the Device Settings page, you canchange approval status by using the Change Approval button.Update SMS AddressAs describe in the "Wipe Device" section, Lotus Notes Traveler can use the SMS message towipe data. To use this function, the SMS mail address must be registered with the LotusNotes Traveler server. You can register and update SMS address by selecting the device andpushing Update SMS Address.On the Device Settings page of the web-based administration tool, an administrator canchange contents that is to be synchronized with user devices and security policies for theLotus Notes Traveler system. These settings are applied to all mobile devices that access theLotus Notes Traveler server. If you want to change a setting just for certain users, you mustuse Domino policy instead of this page. Make policy documents and apply them to a user or auser group.The following figure shows the Device Setting page.Chapter 8. Administration and management 309

BasicThe Basics tab shows the name and description of the setting document. Anyone cannotchange it.PreferencesOn the Preferences tab, an administrator can set preferences for mobile devices.310 IBM Notes Traveler Hints and Tips for a Successful Deployment

The changes of security settings are applied to all mobile devices immediately as all securitysettings are treated as locked settings. For other settings, if the changed value is not locked,the new setting is applied only to devices that are registered to the Lotus Notes Travelerserver after the change but not to devices that are registered before the change.To enforce the settings on devices that have already registered with Lotus Notes Traveler,select Lock value on device.SyncOn the Sync tab, you can change settings about synchronization. By default, users canchange these settings on their devices. However, an administrator can lock values byselecting Lock value on device. In the Lotus Notes Traveler prior version 8.5.3 UpgradePack 1, locking value must be done through the Domino policy. In 8.5.3 upgrade pack 1, theadministrator can lock the synchronization setting by using the Lotus Notes Traveler defaultdevice settings.Synchronization OptionsUsers can select applications to synchronize their data with mobile devices. InSynchronization Options section, an administrator can make a default setting about that.Chapter 8. Administration and management 311

For Windows Mobile and Android devices, if you select either Email or Calendar, both of themare synchronized.For Nokia devices, if either Calendar or ToDo is selected, both of them are synchronized.ToDo and Journal are not synchronized with Apple devices even if they are selected.Note: To force the settings of the already registered devices, select Lock value on device.AutoSync OptionsThe administrator can change the default frequency of synchronization using AutoSyncOptions.An administrator can lock the values and if do so users cannot change them. However,considering the usability, leave these settings unlocked. Users generally want to changesynchronization schedule depending on the battery condition or where they are.Connect when roaming is disabled by default. Leaving it disabled because roaming mightcause a high charge.Note: To force the settings of the already registered devices, select Lock value on device.312 IBM Notes Traveler Hints and Tips for a Successful Deployment

Filter SettingsOn the Filter Settings tab, you can set which contents you want to synchronize with mobiledevices.Mail FiltersYou can limit mails to be synchronized with devices. The smaller mail size and number resultshorter synchronization time and smaller storage space of a mobile device required for LotusNotes Traveler. However, if limit is too small, usability becomes low. We describe the impact ofreceiving a mail that exceeds size limit in the following sections.By default, users can change settings on their devices. To prevent users from changing thesettings, select Lock value on device.►►►►►Email Body TruncationIf you select Email Body Truncation and set the limiting value, mails with the body sizeover the limit value are not downloaded automatically. By default, the value is 5000characters. When using 2-byte character, the limit is 2000 characters. When receiving amail exceeding the limit, the user can see the title of the mail on the device, but they mustdownload the mail body manually to read it.Maximum Email Attachment Size AllowedOnly an administrator can change this setting. On devices, this setting is not shown. If thisvalue is 0KB, users cannot refer to any attachments on the mobile devices. On mobiledevices, it appears as attachments is not exist. However, users can send a mail withattachments from the mobile devices. Users who receive the mail can see attachments ona Notes client.Email Attachment SizeThis setting limits the size of individual attachment to be downloaded automatically. If notlocked, uses can change this setting. When users receive an attachment exceeding thelimit, they can see the attachment title only. To see the content, users must download theattachment manually.Email Date FilterThis setting limits how long mails remain on mobile devices from the date mails were sent.By default, it is five days and users can change it. Even if an administrator leave thissetting unlocked, an administrator can set the filter limit by entering a number between1-9999 or selecting unlimited. When the filter limit is set, users can change the filter inrange of the filter limit defines.High Importance onlyIf an administrator wants users to use Lotus Notes Traveler only for important mails, selectHigh Importance Only. With this setting selected, only the high Importance mails aresynchronized.Chapter 8. Administration and management 313

Note: To force the settings of the already registered devices, select Lock value on device.Other FiltersIn the Other Filters section, you can change settings about Calendar, Journal, and ToDo.How to set Calendar Date Filter and Journal Date Filter is similar to how to set Email DateFilter described in the Mail Filters section.If an administrator select Incomplete Status Only for ToDo Status, only tasks that have notbeen marked as complete are synchronized with mobile devices.Note: To force the settings of the already registered devices, select Lock value on device.Device SettingsThe Device Settings view allows an administrator to set the default logging settings on thedevices.The default setting for Device Logging is Off and the maximum Device log File Size is 2000KB.Note: Select Lock value on device to prevent modification of the setting from a Lotus NotesTraveler client.314 IBM Notes Traveler Hints and Tips for a Successful Deployment

Security SettingsOn the Security Settings tab, you can set security restrictions for mobile devices. Userscannot change these settings. There are tabs for Windows Mobile, Nokia, Apple, and Androidfor changing the restrictions for each type of devices.By default, there are no restrictions. You should set securities for losing a device. Theappropriate security level depends on not only the security policy of the corporation but alsowho owns a device. For example, if users use their own devices, prohibiting camera forsecurity will not be acceptable by users.The changes on this tab are applied to devices dynamically.When selecting options, consider both security and usability. For the details of planningsecurity, see 2.7.1, “Device security” on page 46.Windows MobileFor Windows Mobile, there are three settings for device security. By default, none of thesettings is selected. See the figure below (in the figure, we select a setting to show optionsunder the setting):►►►Require device passwordIf you select this option, users must set a password for their mobile device. You can selectPassword type from Simple PIN and Strong Alphanumeric.Devices is locked after the time set in "Inactivity timeout." If you want a device to wipe offdata when a user mistakes a password many times consecutively, use "Wrong Passwordbefore wiping device."Storage card encryptionThis setting requests devices to encrypt their storage cards.Prohibit devices incapable of security enablementIf you select this option, the server prohibit devices that do not support remote wipe orsecurity profile from accessing the server.The Violation Action set the action the Lotus Notes Traveler server should take when a deviceviolation occurs.For Require device password and Storage card encryption, the action options are:► ReportThe device can synchronize with the server, but the violation is reported to DominoDomain Monitor on the Lotus Notes Traveler server.Chapter 8. Administration and management 315

►►On the device, violation is notified to an user on the Lotus Notes Traveler status panel.Disable SynchronizationThe device cannot synchronize with the server until an user changes device settings tomatch the security policy.The violation is reported to the Lotus Notes Traveler server.EnforceLotus Notes Traveler application prompts an user to change settings. The device cannotsync with the server until an user obey the prompt.The violation is reported to Domino Domain Monitor on the Lotus Notes Traveler server.For "Prohibit devices incapable of security enablement", Enforce is the only option.NokiaNokia has the same three device security settings as Windows Mobile. However, Nokia hasmore Require device password options than the Windows Mobile has. See the figure below(in the figure, we select a setting to show options under the setting):AppleApple has three options, Require device password, Prohibit camera, and Prohibit devicesincapable of security enablement. For Violation Action, Enforce is the only option for Appledevices. See the figure below (in the figure, we select a setting to show options under thesetting):316 IBM Notes Traveler Hints and Tips for a Successful Deployment

AndroidThere are many settings for Android. Some of them are new features of Lotus Notes Traveler8.5.3 Upgrade Pack 1. See the figure below (in the figure, we select some settings to showoptions under settings):Chapter 8. Administration and management 317

►►►Require application passwordThis is a new option. When this setting is selected, users must enter the Lotus Notesinternet password to use Lotus Notes Traveler application, however, the user are notrequired to enter the password when they use other applications on mobile devices. Thisoption is different from Required device password that makes password required for allapplications on the device.If an administrator selects this option and Prohibit export of attachments to file system, anadministrator can keep users usability and protect corporate information that is included inLotus Notes application and attachment files of mails. However, note that the addressbook on a device is not locked.Disable local password storageThis is a new feature in Lotus Notes Traveler 8.5.3 Upgrade Pack 1.By default, Lotus Notes internet password is stored in the Lotus Notes Traveler applicationor profile. So users can use Lotus Notes Traveler without entering their password aftercompleting installation. If you select this option, the password is not stored in the localstorage and users must input their password when a device or Lotus Notes application isrestarted. Selecting this option makes a device more secure than the default condition.Setting both Require device password and Require application password can furtherprotect user information and data.Require external mail domain validationThis is a new feature in Lotus Notes Traveler 8.5.3 Upgrade Pack 1.318 IBM Notes Traveler Hints and Tips for a Successful Deployment

If a user addresses a mail to a person who is not in the domain specified in Internal maildomains, Lotus Notes Traveler shows a warning message. You can custom the warningmessage. By default, the message is "This mail contains external recipients. Confirmthese external recipients."Note that certain settings require Android OS 3+ or OS 4+.Device AccessFrom the Device Access view, an administrator can set the approval required before a userdevice can synchronize data. In addition, the administrator can specify a certain number ofdevices that a user can synchronize data without approval. This function applies to all devicessupported by Lotus Notes Traveler.►►►Require approval for device accessSelecting this setting allows a new device to be registered but not to be synchronized withLotus Notes Traveler. The device is in a locked state until approved by an administrator.Number of devices to allow per user before approval is requiredThis setting allows an administrator to approve a given number of devices for a userautomatically. The number refers to registered devices per user and is not time sensitive.For example if set to 1, the first device a user registered does not require approval, but anyadditional device registered requires approval for accessing Lotus Notes Traveler.Completely deleting a device from the database and security record removes it from beingconsidered in this calculation.OptionalThis allows an administrator to be notified when an approval action is required. Thenotification includes the user ID, device ID, device type, and registration date. Thenotification list can include users, groups, and Mail-In databases. The registering useralways receives a notification when a device is registered and an approval is required. Thee-mail copy including a link to LotusTraveler.nsf is sent to an administrator.Approving or denying a device using the Lotus Notes Traveler administration database(LotusTraveler.nsf)Chapter 8. Administration and management 319

The Device Security view shows the approval state of all devices. The Approval columnreports the current device approval state. This column is sortable. The Approval button allowsboth “approve” and “deny” actions for a given device, and can be taken against one or moreselected devices. The reported states in this view are:► Not Required: The setting was not enabled when this device connected.► Approved: Device has been approved for access.►►►Auto Approved: Device Approval was enabled. When this device was registered, the userwas under the set number of devices limit.Denied: Device is denied to access.Pending: Approval for this device is pending (synchronization is not allowed in this state).These are the devices that require action by the administrator.Double-clicking a device in the view displays the device information window that shows theApproval state with an approver ID and the approval time.Approving or denying a device using the tell commandsUse the following tell commands to manage device approval:tell traveler security approval approve tell traveler security approval deny AssignmentThe Assignment view allow the administrator to modify the include and the exclude user listswhen the administrator wants to limit the users to whom the default settings apply. Leavethese lists blank so that the defaults apply to all users.The primary purpose of the include and the exclude list is to allow the administrators toexclude users from the device settings set by the administrator from the web-administrationtool. Any users excluded uses the device settings built into the Lotus Notes Traveler server.These built-in settings are the same as the initial default device settings, which are all set to320 IBM Notes Traveler Hints and Tips for a Successful Deployment

off. Adding any entries (names, groups, or organizations) to the exclude list excludes thoseusers from the default device settings. Adding any entries to the include list means that thedefault device settings apply only to the users in the list, and all others are excluded. Theexclude list takes precedence if the users are in both lists.Ensure that you input the full domino name to allow the policy take effect, or you can searchthe users from "Lookup" to avoid typo.8.2.3 DevicesThe Devices view displays information for each mobile device that is currently registered withthe Lotus Notes Traveler server.The following table explains the columns of the device list:ColumnUserDevice NameLast Sync TimeOS TypeBuild LevelInformation displayedThe Domino name of the user.The name of the device as reported by the device firmware.The most recent date and time the device was synchronized.The device platform type. For example, Apple-iPhone3C1 is aniPhone 4 device, HTC One X is a HTC device.The Lotus Notes Traveler client version and build number that isrunning on this device. The build level is always blank for Appledevices.Note: Devices that use native clients (for example, Apple) willnever display a build level.Devices view detailsYou can retrieve detailed information about each device by clicking the device name link todisplay a modal window about the specific device. The information includes the devices dataand the device security data. See 8.2.1, “Device security” on page 307 to understand devicesecurity view. In addition to the data displayed in the view, there are action buttons availablethat will perform operations on devices selected in the view. The actions include:►►Deny AccessSelecting a device and Deny Access from the action bar displays a window to confirmwhether the administrator wants to deny access to the selected device. Clicking Yes runsthe requested action to deny access for that device. The page is refreshed with theupdates automatically. The Access field for the corresponding device is updated with thevalue "Deny." When the device is in the "Deny" state, it is not allowed to connect to theLotus Notes Traveler server.Wipe DeviceChapter 8. Administration and management 321

►►►►Selecting a device and Wipe Device displays a window with the wipe options available forthat specific device. More than one option can be selected at a time. Note that afterrunning a Wipe Device action, the device is also prohibited from connecting to the LotusNotes Traveler server until a Clear Wipe/Allow Access action is run.Clear Wipe/Allow AccessThis action clears any previous wipe and deny request.Change ApprovalSelecting Change Approval displays a window from which you can approve or deny anaccess request from a mobile device. This action is used when the Device Approvalsecurity policy is enabled.Update SMS AddressThe Lotus Notes Traveler administrator can use this action to configure an SMS MailboxAddress specifically for use on a wipe request. Selecting this action displays a messagebox in which the user can enter the SMS mailbox address. Leaving the SMS addressvalue empty in the message box clears any existing SMS address. SMS addresses areonly applicable for devices that use a Lotus Notes Traveler client (such as Android,Windows Mobile and Nokia).OKClicking OK dismisses the dialog.The following figure shows a device view of an Apple mobile devices.Devices view user interfaceThe user interface of the Device view include the following:►►Column name: All the columns in the view that are sortable by selecting column name.Show: 10 | 20 | 50 | 100 items: You can change the number of rows that a pager willdisplay on a single page. The default is 10.322 IBM Notes Traveler Hints and Tips for a Successful Deployment

►►Auto Refresh: Select auto refresh on the right top corner of the page allows webadministration page to refresh the data automatically. The option includes 5 sec, 30 sec, 1min, 2 min, 5 min, and off. The default value is off.Search: A search bar is located at the top right corner of the page and you can search bydevice name, user, OS type, and build level.8.2.4 UsersThe Users view displays information for each user that have devices registered on the LotusNotes Traveler server.The following table explains the columns of the user list:The following table explains the columns of the device list:ColumnUserUser StateInformation displayedThe Domino name of the user.Either Online or Offline.Online means that at least one mobile device has connected tothe server within the last 24 hours. Once 24 hours expires withoutany activity, the user moves to the Offline state. When offline, themail file of the user is no longer monitored for changes. If the userstays in the Offline state for longer than the user cleanup interval(default is 30 days), the user and all devices are automaticallycleaned and removed from the Lotus Notes Traveler server.Mail ServerMail FileThe mail server currently being monitored for server side datachanges. This server may be different than the home mail serverof the user if a Domino mail server failover has been detected.The mail file name of the user.Users view user interfaceThe user interface of the User view include the following:►►►►Column name: All the columns in the view that are sortable by selecting column name.Show: 10 | 20 | 50 | 100 items: You can change the number of rows that a pager willdisplay on a single page. The default is 10.Auto Refresh: Select auto refresh on the right top corner of the page allows webadministration page to refresh the data automatically. The option includes 5 sec, 30 sec, 1min, 2 min, 5 min, and off. The default value is off.Search: A search bar is located at the top right corner of the page and you can search byuser, mail server, mail file.Chapter 8. Administration and management 323

8.2.5 ServersThe Servers view is only available in the web-based administration application when theLotus Notes Traveler server is configured for High Availability. This view shows the overviewof each server in the pool.The following table explains the columns of the Servers view:ColumnDomino NameServer StatusDescriptionThe Domino server name of the Lotus® Traveler serverAvailable - the server is runningUnavailable - the server task is not running or the server isunreachableAvailability Index 0 to 100: The server is available. 100 means 100% available, 0 is0% available.-100 to -1: The server is constrained due to load or resourceavailability. It will continue to process existing syncs but new syncswill not start. -100 is most constrained where -1 is leastconstrained.-200: The server is running but it is not available for work fromthe load balancer. It will continue to handle users that have beenexplicitly bound to run on this server.Number of UsersHeartbeatBuild LevelHostPortIP AddressNumber of users currently running on this serverTimestamp of the last time this server recorded that it was stillalive. If the server is shutdown normally, then this value will beempty. Under normal operation, each Lotus Notes Traveler serverupdates the heartbeat every 60 seconds.The version and build number of the Lotus Traveler server.Fully qualified internet host name.TCP Port number used in server to server communication for loadbalancing and session routing.IP address of the server that is used for server to servercommunication and session routing.Servers view user interfaceThe user interface of the Servers view include the following:►►Column name: All the columns in the view that are sortable by selecting column name.Show: 10 | 20 | 50 | 100 items: You can change the number of rows that a pager willdisplay on a single page. The default is 10.324 IBM Notes Traveler Hints and Tips for a Successful Deployment

►Auto Refresh: Select auto refresh on the right top corner of the page allows webadministration page to refresh the data automatically. The option includes 5 sec, 30 sec, 1min, 2 min, 5 min, and off. The default value is off.8.2.6 Client SoftwareUsing console commandsThere are several Domino console commands that are useful for administering a Lotus NotesTraveler server pool. See 8.1 Server console commands for more details about commandsspecific to a server pool.The Client Software view allows administrator to view and manages Lotus Notes® Travelerclients on the Lotus Notes Traveler server or server pool.The table below explains the columns of the Client Software view:ColumnClientBuild LevelDescriptionDescription of the client type. This will always include the OS type,such as Windows Mobile, Android, or Nokia. All clients will have aSync type, which represents the main client program that containsthe synchronization capability and security enforcement code.Some clients will have an "Installer" option which is the Lotus®Installer client used to facilitate installation of the sync client andkeep the client up to date.The four digit version string and a build level which represents thebuild date for this version.Chapter 8. Administration and management 325

ColumnDefaultDescriptionValues include Yes, No or Pending.Yes - this client is the default for its type and is automaticallyassigned to any user requesting it that does not already have anexplicit client assignment.No - this is not the default client, though it may still be assignedexplicitly to individual users or groups of users. It could also bedeleted if needed.Pending - this client will become the default client level once allservers in the Lotus Notes Traveler pool are upgraded to a levelthat can support this client version.AssignmentsA list of users or groups that have been explicitly assigned to usethis specific client version.Client software view detailAn administrator can use the new, web-based administration client to manage client levels onthe Lotus Notes Traveler server or server pool. The following table explains the actions thatthe administrator can take from the Client Software view to managed.ActionChange AssignmentsMake DefaultDelete Client LevelDescriptionAdd or remove explicit user assignments for this client level. Thisaction allows the assignment of individual users or groups ofusers.Promote this client level to be the default level for this client type.Note that this will only succeed if all servers in the Lotus NotesTraveler pool can support this client level.Remove this client level. If any users were explicitly assigned tothis level, then those users are assigned to the default clientversion once this client is deleted. This action is not allowed if thislevel is currently the default for its client type.Note: You can also manually delete client level at\domino\html\travelerclients\For example, the administrator can use the web based administration program to assign theupdated client level to either specific users or groups of users by Change assignments, orthey could make this the default client of its type by Make Default and delete an specific clientlevel.Client software view user interfaceThe user interface of the Client software view include the following:►►►Column name: All the columns in the view that are sortable by selecting column name.Show: 10 | 20 | 50 | 100 items: You can change the number of rows that a pager willdisplay on a single page. The default is 10.Auto Refresh: Select auto refresh on the right top corner of the page allows webadministration page to refresh the data automatically. The option includes 5 sec, 30 sec, 1min, 2 min, 5 min, and off. The default value is off.326 IBM Notes Traveler Hints and Tips for a Successful Deployment

►Search: A search bar is located at the top right corner of the page and you can search byuser and build level.Using console commandsThere are several Domino console commands that are useful for administering a Lotus NotesTraveler client software. See 8.1 Server console commands for more details on commandsspecific to a server pool.8.3 Policy-based managementDomino policy is a powerful mechanism that allow administrators remotely push settings tousers and standardize various parts of Lotus Notes. With the help of Domino policies, you candefine rules for new user registration, mail file settings, security and roaming settings, andpush Lotus Notes settings that can be enabled by default. Administrator can also lock certainsettings if they do not want users to modify them.You can apply policies to the entire organization, a particular organization unit, or evenspecific users or group of users. You can also use policy to set initial values of certain usersettings but allows user to change them, or set and lock certain setting values. If policies aredeployed in an organization and setting documents are properly filled, you will have astandardized environment. A standardized environment can result in less help desk calls.There is a difference in managing the setting for the devices through a Lotus Domino policydocument as opposed to the Device Settings in LotusTraveler.nsf interface. The settingsmade in LotusTraveler.nsf will take effect quicker (on the next device synchronization with theLotus Notes Traveler server) than the Lotus Domino policies. The reason is that the LotusDomino policies are maintained in the user's individual mail database file on the LotusDomino mail server. To apply these settings to the mail database for the user, the entireDomino domain tree must be traversed to apply the policy to the selected group. This is thenapplied to the users that are included in the policy.For debugging and troubleshooting purposes, it is important to know that policies are in placeso that there is no confusion between was is being done based on the policy as opposed towhat is being done in the Device Settings in LotusTraveler.nsf. The Lotus Domino policysettings have priority over the settings made in the Device Settings on LotusTraveler.nsf.If you implement locking setting, it will work for new phones that installed Lotus Notes Travelerclient after setting is implemented. If you want to force locking setting for new phone, you mustreset Lotus Traveler device status, but deleting Lotus Traveler device entry with consolecommand on Lotus Traveler server. These commands are:tell traveler security delete tell traveler delete You can have default policy document that has Lotus Traveler Settings document for all users.If you have complicated environment, you can have explicit policy for certain group of users. Itis better when there is organization policy, and user is affected at least by one policydocument. If all the settings are the same for all users, it is advantageous to use the DeviceSettings in LotusTraveler.nsf as opposed to a Lotus Domino policy.This is an example of how to add a Lotus Domino policy:1. From the Domino administrator navigate to the Dynamic Policies and select Add Policy.Chapter 8. Administration and management 327

2. Select a new Lotus Traveler policy.328 IBM Notes Traveler Hints and Tips for a Successful Deployment

3. Enter a policy name.4. Apply any settings that you want for this policy to implement in the remaining tabs.Chapter 8. Administration and management 329

5. Finally, select Save and Close.If the Lotus Domino or Lotus Traveler environment is split in several domains you might berequired to deploy and maintain setting of Lotus Traveler policies in every domain.For more information about the policy and setting documents, such as locking and inheritanceof settings from parent or to child, see► Lotus Domino policy FAQ -http://www-10.lotus.com/ldd/dominowiki.nsf/dx/domino-policies-faq► Lotus Domino policies -http://www-10.lotus.com/ldd/dominowiki.nsf/xpViewCategories.xsp?lookupName=Domino%20policies► Default device preferences and security settings -http://www-10.lotus.com/ldd/dominowiki.nsf/xpDocViewer.xsp?lookupName=Administering+Lotus+Notes+Traveler+8.5.3#action=openDocument&res_title=Default_device_preferences_and_security_settings_LNT853&content=pdcontent8.4 Server documentThe server document for the Lotus Notes Traveler server is used for all the configuration andadministration of the various aspects of the Domino server. There are a number of factors thatcan be administered with this document for the server and should be used on the serverdocument if there is a choice to put a parameter change in the server document or thenotes.ini. In this section we will walk through the different factors on the server document thatinfluence the Lotus Notes Traveler server.This section covers the following topics:► 8.4.1, “Traveler tab”330 IBM Notes Traveler Hints and Tips for a Successful Deployment

►►►►8.4.2, “Basic tab”8.4.3, “Security tab”8.4.4, “Port tab”8.4.5, “Internet protocols tab”8.4.1 Traveler tabThe Lotus Traveler tab of the server document allows for the administrator of the Lotus NotesTraveler tab to control certain aspects of the server, and implement settings for the server.This section goes over all the parts of the Lotus Traveler tab in the server document.If there is a value that can be defined in both the server document and the notes.ini, thepreferred method for definition is to set this in the server document. If this is defined in bothplaces, the notes.ini definition takes precedence in almost every case.BasicsThe following figure shows the Basics section.►Maximum memory sizeThis is the maximum memory size that the Lotus Notes Traveler process can use. For a64-bit server, set this value to 2048 MB (this is 2 GB) is preferable. When setting thisvalue, ensure that enough physical memory is available on the machine. Remember that asingle HTTP thread requires about 4 MB of RAM, and the OS needs about 1 GB. TheHTTP server usually takes 256 MB as does the Domino server. If there is not enoughmemory on the machine, the Lotus Notes Traveler task will fail to start.► IPC Socket PortsTCP ports that are used for communications between the Lotus Notes Traveler HTTPservlet and the Lotus Notes Traveler server task. This communication is only on the localsystem so no external firewalls ever see this traffic.External Server URLThe complete URL used by devices to connect to the server to perform all Lotus NotesTraveler transactions and data synchronization. This URL ensures that the server sends alink that the devices can use and should be a URL that Lotus Notes Traveler users canalways access, whether on an internal network or the internet, and should not change.The URL should include the scheme (HTTP or HTTPS), the server host name, the portnumber (if not a default port), and the path, such as /traveler. If the server allows bothHTTP and HTTPS, and HTTP is redirected to HTTPS, then the External URL should bethe HTTPS version and not the HTTP version. If there is a reverse proxy in use, the URLshould be set using this reverse proxy name. If there is a DNS name or IP that is used toroute external traffic to the Lotus Notes Traveler server from the internet, the URL shouldbe set using this DNS name or IP address.In an HA pool, all servers must be configured with the same value for this parameter. Theservers are part of a service pool that is accessed through the same front end sprayer,Chapter 8. Administration and management 331

and must be configured with the external URL that will send traffic through that sprayer.There are two ways this can be accomplished:– The administrator can configure the value to be the same in the Lotus Traveler tab inthe server document of each server in the pool.– The administrator can use the common configuration. See Setup for commonconfiguration (optional -http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Setup_for_common_configuration_optional_A853UP1) to ensure that the NTS_EXTERNAL_URL parameter is pusheddown to the notes.ini file on each server.Lotus Traveler AccessThe following figure shows the Lotus Traveler Access section:►►►►Access serverControls access to the Lotus Notes Traveler server for users with Person documents ineither the primary directory of this server or any secondary directories that are trusted forcredentials using Domino directory assistance. You can also select individual names ofusers, servers, and groups to allow access to the Lotus Notes Traveler server.The default blank value means that all certified users and servers can access the LotusNotes Traveler server except any listed in the Not access server field.Separate multiple names with commas or semicolons.To specify all members of a branch of a hierarchical name tree, enter an asterisk followedby a forward slash and certifier name, for example, */Sales/Acme.Not access serverSelect names of users, servers, or groups who should not have access to the Lotus NotesTraveler server. The default blank value means that no users are denied access.You can also use the Access server field to deny access; entering names in the Accessserver field automatically denies access to those not listed in the field.Separate multiple names with commas or semicolons.To specify all members of a branch of a hierarchical name tree, enter an asterisk followedby a forward slash and certifier name, for example, */Sales/Acme.Remote user commandsAllows Lotus Notes Traveler users to issue remote user commands from the Lotus NotesTraveler user home page.User managed securityThis controls whether the user has access to user managed security commands. Withuser managed security, users can remotely wipe or lock their own devices without the helpof an administrator using the Manage Security section of the Lotus Notes® Traveler UserHome Page.They can also "clear" their own actions (for example, canceling a wipe request orunlocking a device).332 IBM Notes Traveler Hints and Tips for a Successful Deployment

Users can only perform their own security actions if User Managed Security has been setto Enabled on the Traveler tab of the Server document by the Administrator. In addition,users cannot undo any changes requested by the administrator. For example, if theadministrator requests a "Lotus Traveler Application and Data", the user could not "clear"that request. The only thing the user could do would be to upgrade the request to a "hardreset device". Similarly, if the administrator does a "hard reset device", the user could donothing.Log settingsAll diagnostic logging levels should now be set using the Lotus Notes Traveler consolecommand "tell traveler log". See the console command reference for more information.Auto Sync SettingsThe following figure shows the Auto Sync Settings section:►►►►Monitor Polling IntervalThis value is set in seconds. How frequently a user mail database is checked for changeswhen it is actively being monitored for Auto Sync. This check is made between the LotusNotes Traveler server and the user mail database.Port for TCP ConnectionsIf this server is configured for High Availability, the Auto Sync TCP port should be disabledas this is not a supported option in this mode. To disable the Auto Sync TCP port, set theport value to 0.Heartbeat AlgorithmThe algorithm to use when sending the connection keep alive message. The keep alivemessage is sent only if there is no other Auto Sync activity. Indefinite Detection is the onlysupported option. Do not change this value.– Heartbeat initial intervalThe initial interval to use for keepalive polling. This value should not be shorter thanany network timeout values and not shorter than the minimum interval specified inHeartbeat algorithm minimum interval.– Heartbeat algorithm minimum intervalThe minimum interval allowed for keepalive polling. The heartbeat algorithm is notallowed to calculate a value smaller than this value.Heartbeat Algorithm Maximum IntervalThe maximum interval allowed for keepalive polling. The heartbeat algorithm is notallowed to calculate a value greater than this value.Chapter 8. Administration and management 333

►►If you use a Windows Mobile or Nokia client version 8.5.2 or later, you might want toincrease the maximum, but keep it still less than your network and VPN timeout.– Heartbeat Retry IntervalHow long to use the optimal keepalive interval before calculating a new optimal value.Device Offline TimeoutIf a user is inactive for a time greater than this value, the user mail database is no longeractively monitored. The user can still access the Lotus Notes Traveler server by activatingthe device or starting the Lotus Notes Traveler client. As soon as the device is detected bythe server after this timeout, the server resumes active monitoring of the mail database.User Cleanup TimeoutIf a user is inactive for a time greater than this value, the user is purged from the LotusNotes Traveler database. The user can still connect by activating the Lotus Notes Travelerclient, but the client must register again with Lotus Notes Traveler server. The data mustalso be synchronized as if it is from a new user.The user will not have to re-install the application and profile. However, the firstsynchronization will be an initial synchronization, and take a longer time to complete thefirst synchronization.8.4.2 Basic tabIn this section, we cover the aspects of the Basic tab that effect the Lotus Notes Travelerserver.BasicsThe following figure shows the Basic section:►►►Server nameThis is the server name for the Domino server that Lotus Notes Traveler is hosted on.Server titleThis is an optional field for informational data that is usually defined on Domino serversetup.Domain name334 IBM Notes Traveler Hints and Tips for a Successful Deployment

►This should be the Domino domain name that is used across all the servers in the LotusNotes Traveler pool if High Availability is enabled.Fully qualified Internet host nameThis is the fully qualified host name that the server is accessed by via the internet. Thisshould correspond to the URL that is used to access the serverhttp(s)://fully_qualified_internet_host_name/traveler.This URL might be different if internet site documents are being used to access the serverusing a different URL.Directory InformationThe following figure shows the Directory Information section:►Directory assistance database nameThis is populated with the database that is used for directory assistance if directoryassistance is enabled.8.4.3 Security tabIn this section, we cover only the aspects that will effect the Lotus Notes Traveler server.Server AccessThe following figure shows the Server Access section of the Security tab:Chapter 8. Administration and management 335

►►Access serverThis field allows all users to access this server by default. If this field has a value then onlythose users entered in this field or members of groups in this field will be allowed to accessservices on this server. Multiple users or groups can be entered into this field with commaseparated values.Not access serverIf this field is empty then all users can access the server. If there is a value in this field,then users listed in this field or that are members of groups in this field will not be allowedto access resources on this server.Internet AccessThe following figure shows the Internet Access section of the Security tab:The default value for field is "Fewer name variations for higher security." If you would like toallow for users to log in to the Lotus Notes Traveler with their short name or first and lastname, then you can change this value to "More name variations for lower security."8.4.4 Port tabIn this section, we cover only the aspects that effect the Lotus Notes Traveler server.The following figure shows the Web tab under Port tab:336 IBM Notes Traveler Hints and Tips for a Successful Deployment

This is where you define the ports that the HTTP or HTTPS communication will take place.The default value for HTTP is in the field "TCP/IP port number" and is 80. You can set this to adifferent port if you wish. The SSL port number is set by default to 443. You can also set thisto a different port if desired. Any changes to these ports also must be reflected on the"External Server URL" field on the Lotus Traveler tab in the server document.For example, if you change the TCP/IP port number to port "8080" and are not using SSL,then you have to define this in the external server URL as:http://server_name:8080/travelerIf you change the SSL port number to port "4433" and are using SSL, then you will need todefine this in the external server URL as:https://server_name:4433/travelerA restart of the HTTP server and Traveler should be done for this to effectively take place.8.4.5 Internet protocols tabIn this section, we cover the HTTP tab under Internet protocols tab. We explain the sectionsthat effect the Lotus Notes Traveler server.BasicsThe following figure shows the Basics section:Chapter 8. Administration and management 337

The Number active threads field is important to Lotus Notes Traveler based on the number ofdevices that you have configured on the server. This number should be roughly 1.2 times thenumber of devices on the system.For example, if there are 100 devices registered to the system, then this setting should be120.This is an approximation, and should be correct in most cases. If there are more connectionsmade than HTTP threads available, these requests are queued up and put in a wait state onthe server and may lead to a high CPU situation. To determine the number of devices on thesystem execute this command on the server console:tell traveler stat showTo find the number of devices that have registered on the server, search for this entry:Push.Devices.Total=When setting the HTTP Active Threads, ensure that your system has sufficient resource tohandle the increased threads. On a 64-bit machine, a single HTTP thread will occupy about 4MB of memory and on a 32-bit machine, this will be about 1 MB of memory. For example, thememory required to handle a load of 1000 devices on a 664-bit can be calculated as follows:Lotus Notes Traveler: 1024MBHTTP server: 1024MBDomino: 512MBOperating system: 1024MBHTTP Threads set to 1000*1.2 = 1200: 4800MBTotal memory required would be: 8384MB or about 8 GB for the server to run optimally.You must restart the HTTP server for these changes to take effect: restart task httpMappingThe following figure shows the Mapping section of the HTTP tab:338 IBM Notes Traveler Hints and Tips for a Successful Deployment

If you decide at installation time to set the home URL to go automatically to Lotus NotesTraveler (http://server_name take you to http://server_name/traveler automatically), setto the Home URL field to /traveler.If you want the home URL pointing to be the default HTTP home page, set this field to/homepage.nsf?Open.If you want the home URL pointing to the Lotus Notes Traveler, then set this field to /traveler.You must restart the HTTP server for the change to take effect: restart task http8.5 Customizing the Lotus Notes Traveler home pageThe Lotus Notes Traveler user home page is not customizable. However, you can set certainoptions which control which features are displayed on the user home page and control whichLotus Notes Traveler clients can be downloaded from the user home page.8.5.1 Notes.ini servlet display parametersYou can change the following Notes.ini parameters to modify what is displayed on the LotusNotes Traveler user home page:► NTS_SERVLET_ALLOW_CLIENT_INSTALLSet to true during installation. Default value is true.Controls whether the client installation and configuration parts of the user home page areshown. This parameter is similar to a master switch for enabling or disabling theseportions of the user home page for all device types. If this parameter is set to false, allclient portions of the web page will be disabled. If it is set to true, all client potions of theweb page will be enabled unless any of the following device specific parameters are set tofalse. It may be desirable to set this parameter or any of the followingNTS_SERVLET_ALLOW_CLIENT_INSTALL_* parameters to false if an MDM solution isin use to deploy clients to devices.► NTS_SERVLET_ALLOW_CLIENT_INSTALL_ANDROIDDefault value is true.If NTS_SERVLET_ALLOW_CLIENT_INSTALL is set to true (which is a global parameterallowing any downloads to be available), the download link for Android clients will bedisabled by setting this parameter to false.► NTS_SERVLET_ALLOW_CLIENT_INSTALL_APPLEDefault value is true.Chapter 8. Administration and management 339

►►►►►►►►If NTS_SERVLET_ALLOW_CLIENT_INSTALL is set to true (which is a global parameterallowing any downloads to be available), the download link for Apple profiles will bedisabled by setting this parameter to false.NTS_SERVLET_ALLOW_CLIENT_INSTALL_NOKIADefault value is true.If NTS_SERVLET_ALLOW_CLIENT_INSTALL is set to true (which is a global parameterallowing any downloads to be available), the download link for Nokia profiles will bedisabled by setting this parameter to false.NTS_SERVLET_ALLOW_CLIENT_INSTALL_WMDefault value is true.If NTS_SERVLET_ALLOW_CLIENT_INSTALL is set to true (which is a global parameterallowing any downloads to be available), the download link for Windows Mobile profileswill be disabled by setting this parameter to false.NTS_SERVLET_ALLOW_DELETE_IDFILEDefault value is false.If enabled, users are able to delete their Lotus Notes ID from their mail database using theLotus Notes Traveler Notes ID management web page.NTS_SERVLET_ALLOW_MANAGE_NOTES_IDDefault value is true.Controls whether the Manage the Notes ID section of the servlet page is shown.NTS_SERVLET_ALLOW_USER_COMMANDSDefault value is false.Controls whether the Execute Commands section of the servlet page is shown for Notesusers that do not have administrative access rights.NTS_SERVLET_ALLOW_USER_MANAGE_SECURITYDefault value is true.Controls whether the Manage Security part of the servlet page is shown. If enabled, userscan manage their own devices for wipe requests and other related security actions. Asystem administrator can always perform these operations on the server. This controlswhether the users can do the actions themselves.NTS_SERVLET_ALLOW_REPORT_PROBLEMDefault value is true.Controls whether the problem report part of the servlet page is shown.NTS_SERVLET_WEB_FOOTER_INCLUDES_SERVER_INFODefault value is true.Controls whether the server information is included in the footer of the servlet page.8.6 LoggingThere are two main places where the logging might be needed in a Lotus Notes Travelerenvironment. The first is on the server side of the environment. The second is the on thedevice side of the environment. In this section, we go over how to set these different logging340 IBM Notes Traveler Hints and Tips for a Successful Deployment

8.6.1 Log settinglevels and what these different settings correspond to. We also describe the considerationsfor a stand-alone environment and a HA environment.This section covers the following topics:► 8.6.1, “Log setting”► 8.6.2, “Log considerations in a stand-alone environment”► 8.6.3, “Log considerations in a high availability environment”The following table shows the location of log files that are present on the Domino server inrelation to Lotus Notes Traveler.File typeJava core dump filesHeap dump filesTraveler logsNSD filesDomino consoleHTTP thread logsServlet logsLocation/IBM_TECHNICAL_SUPPORT/javacore.traveler.*.log/IBM_TECHNICAL_SUPPORT/heapdump.traveler.*.log/IBM_TECHNICAL_SUPPORT/traveler/logs/directory/IBM_TECHNICAL_SUPPORT/NSD*.log/IBM_TECHNICAL_SUPPORT/console*.log/IBM_TECHNICAL_SUPPORT/htthr*.log/domino/workspace/logs/trace-log-*.xml/domino/workspace/logs/error-log-*.xmlLogging tell command referenceThe tell command for logging has the following syntax:tell traveler log The table below shows the variables that the include:VariablesLevel AddUser RemoveUser AddPackage RemovePackage ListPackageUsage DescriptionSet the logging capture level to: FINEST, FINER, FINE, INFO,WARNING, or SEVERE.Logs records for this user at the specified log level. This leveloverrides the system log level until this user is removed from thelist.Removes a user from the list of users that are logging. You canremove all users by specifying '*'.Adds a package to the log filter. Only packages in the filter listwill be logged. Use AddPackage * to log all packages.Removes a package from the log filter.Displays all possible log packages.Enables or disables usage logging.Chapter 8. Administration and management 341

VariablesMaxEntrySize Size Count Fields DescriptionSets the maximum size for a single log entry.Sets the maximum size (in MB) before the activity file wraps.Sets the maximum number of activity files to keep.Controls which fields are logged in the activity file. Optionsinclude:►►►►►►►►S = SubjectB = BodyL = LocationA = AddressP = PhoneO = Other* = Show all fieldsBlank = hide all fieldsFor example, Log Fields SB would show Subject and Body fieldsonly.ShowClearCollectImport Export AddHandler RemoveHandler HandlerDisplays current log settings.Deletes the logs.Copies the logs to a zip file.Imports the log settings from the fully qualified file name.Exports the log settings to the fully qualified file name.Adds a handler to the list of handlers. Options include:► activity► error► usage► logNsf► console► errorConsoleRemove a handler from the list of handlers. Options for include:► activity► error► usage► logNsf► consoleerrorConsoleSets a handler property. Choices for include:► activity► error► usage► logNsf► console► errorConsole342 IBM Notes Traveler Hints and Tips for a Successful Deployment

VariablesDescriptionChoices for for theHandeler directly above.►►►►►►►levelformatterfilterlimitcountpatternappendIf no parameters are specified, the settings for each handler willbe listed.XMLSets a property for the XML handler. Choices for include:►►►►limitcountpatternappendIf no parameters are specified, the current XML handler settingswill be listed.Server logsThere are two basic types of problems to consider when gathering logs:►►User problems: Include device connectivity and synchronization related issues.Server problems. Include server reliability and configuration issues.You can run the tell traveler commands through the Domino console to obtain Lotus NotesTraveler server information. The syntax of the tell command is as follows:tell traveler [-s ( | * | *-)] commandWhere:► -s is an optional parameter to send the tell command remotely when the servers areconfigured for a High Availability pool.► Use to send the command to a specifically named server.► Use * to send the command to all servers in the High Availability pool.► Use *- to send the command to all servers in the High Availability pool except the localserver.Checkpoints before submitting the logs for reviewTo better aid the Lotus Support staff in troubleshooting the problem, review this checklistbefore submitting logs for a problem report.►►If the issue is a user problem, verify that the user is running a client that matches the levelof Lotus Traveler Server. The version number of the server is the first line of the log.htmlfile in the TPR submitted from the device. To get the version of the user's client, look in theadministration User Interface (UI) or use tell traveler client show. If the versions do notmatch, ask the user to upgrade to the latest client and see if the problem can bereproduced.Check if the NTSActivity* log files contain data that match the date and time of the TPR. Ifthe logging level is set too high, these files can wrap quickly. There are settings on theChapter 8. Administration and management 343

►►Lotus Traveler tab that can be changed to increase the number and size of the NTSActivitylogs. Although in most cases, increasing the logging level for the users effected issufficient.If you are reporting a user problem, always include the user name, the device type andmodel being used, and the time the error occurred.If you are reporting a connectivity problem, then also report the connection type (forexample, WiFi or 3G) and the device carrier.Log collection for user-based problemsYou can use the tell command to gather information and set logging for a particular server inthe cluster and bind a user to that server when you are trouble shooting. In a High Availability(HA) environment, log settings are shared across servers in the pool. For instance, if you usethe tell traveler log command to change a log setting, that setting is applied to all servers inthe HA pool.To bind a user to the local server, run the following command on that server:tell traveler bind enable When you finish troubleshooting, unbind the user from that server with the followingcommand:tell traveler bind disable Perform the following procedure to generate a set of logs for troubleshooting a user-basedproblem:1. Increase the log level for a specific user that is has problem by running the followingcommand:tell traveler log adduser finest 2. Include the field data in your log report by running the following command:tell traveler log fields *3. Collect HTTP thread logs.If users are experiencing connectivity or authentication errors, it is helpful to have HTTPthread logs. Before enabling it, consider backing up the existing HTTP thread log files thendeleting them so that the resulting HTTP thread log files cover only the time of the problemrecreation. This should keep the size of the files collected to a minimum, and can be donewhile HTTP is running. These log files are located in the \IBM_TECHINICAL_SUPPORT directory and are called htthr*.log files.Run the following command to collect HTTP tread log:tell http debug thread onThis command logs only the HTTP threaders and is usually sufficient. If you want to returnthe HTTP threaders and the HTTP body (though it will result in much larger files), use:tell http debug thread all4. Ask the user to reproduce the problem and submit a Traveler Problem Report (TPR). Formore information about gathering device logs, see the "Device logs" section below.5. After the user submits the TPR, run the following command to generate a userdump forthe user.tell traveler dump 6. Send the collected information to IBM Support:344 IBM Notes Traveler Hints and Tips for a Successful Deployment

Run the command:tell traveler pmr Where is a formatted PMR number (nnnnn,bbb,ccc). This commandperforms a system dump of all log files, collect them in one zipped file, and upload (FTP)the output from the log collection to ECuRep under the designated PMR numberWhen performing a long running task, such as a user dump, system dump, log collection,or PMR upload, a console message displays every 30 seconds to indicate that the task isstill running.If you have already performed a system dump and have a list of file logs to send to IBM®support, add [log file list] to the command:tell traveler pmr [log file list]Where [log file list] is a list of your log files to upload. In this case, the command does notperform a systemdump of log files and collect them, rather it just uploads the files definedby [log file list] to ECuRep under the designated PMR number. For more than one file, youmust separate them with a space and place the "\" character on either side of each filename.To collect the logs into a log file for use in [log file list], use tell traveler log collect. Thiscommand no longer deletes the NTS*.log files after they are collected. To delete the files,use tell traveler log clear.Note: In cases where the Lotus Notes® Traveler service does not start at all, you can stillgenerate, gather, and transmit log files offline by running commands from the file system.You must run the command from the directory /traveler/util.For Windows operating systems: travelerUtil.cmd PMR [log file list]For Linux operating systems: ./travelerUtil PMR [log file list]If the Lotus Notes Traveler server does not have the ability to FTP files, you can upload thefiles to your open PMR by uploading them using this URL:http://www.ecurep.ibm.com/app/upload7. Run the following commands to undo the system settings you configured in steps 1, 2 and3, if necessary:tell traveler log removeuser tell traveler log fields (You can run this command to reset theflags to the default position "tell traveler log fields SLAP").tell http debug thread offLog collection for server-based problemsPerform the following procedure to generate a set of logs for troubleshooting a server-basedproblem.1. Increase the logging for the system by running the following command:tell traveler log level fine2. Include the field data in your log report by running the following command:tell traveler log fields *3. Reproduce the problem.4. Sent log files to IBM Support:Run the command:tell traveler pmr Chapter 8. Administration and management 345

Where is a properly formatted PMR number (nnnnn,bbb,ccc). Thiscommand performs a system dump of all log files, collects them in one zipped file, uploads(FTP) the output from the log collect to ECuRep under the designated PMR number.When performing a long running task, such as a user dump, system dump, log collect, orPMR upload, a console message displays every 30 seconds to indicate that the task is stillrunning.If you have already performed a system dump and have a list of file logs to send to IBMsupport, add [log file list] to the command:tell traveler pmr [log file list]Where [log file list] is a list of your log files to upload. In this case, the command does notperform a system dump of log files and collect them, rather it just uploads the files definedby [log file list] to ECuRep under the designated PMR number. For more than one file, youmust separate them with a space and place the "\" character on either side of each filename.If the Lotus Notes Traveler service does not start at all, you can still generate, gather, andtransmit log files offline by executing commands from the file system. You must run thecommand from the directory /traveler/util.For Windows operating systems: travelerUtil.cmd PMR [log file list].For Linux operating systems: ./travelerUtil PMR [log file list].If the Lotus Notes Traveler server does not have the ability to FTP files, you can upload thefiles to your open PMR by uploading them using this URL:http://www.ecurep.ibm.com/app/upload5. Run the following commands to undo the system settings you configured in steps 1 and 2,if necessary:tell traveler log level (You can run this command to reset the loglever to the default position "tell traveler log level info").tell traveler log fields (You can run this command to reset the flagsto the default position "tell traveler log fields SLAP").Domino logging considerationsIf messages related to the problem display on the Domino® console, then enable consolelogging by running the following command:start consolelogDevice logsThis section provides information about reporting a problem to the system administrator froman user device. A Traveler Problem Report (TPR) is invaluable to the system administratorwhen working with product support to resolve problems. Problem resolutions can be delayedby weeks if Lotus® support staff have difficulty obtaining a TPR from the SystemAdministrator.Submitted TPRs are stored in the \traveler\logs\tprs directory and are named(UserName)_tpr_(Date).zip. The Date is in GMT and the format is YYYYMMDDHHmmss,where:► YYYY - 4 digit year (ex: 2010)► MM - 2 digit month, (ex: 03 for March)► DD - 2 digit day of month (ex: 26 for the 26th of the month)► HH - 2 digit hour in a 24 hour clock (ex: 17 for 5PM)► mm - 2 digit minute346 IBM Notes Traveler Hints and Tips for a Successful Deployment

►ss - 2 digit secondFor example, JoeSmith_tpr_20100326173533.zip is a TPR from mobile user JoeSmith thatwas reported on March 26th, 2010 at 5:35:33 PM GMT.Note the .zip extension of TPR files. The logs\tprs directory can also contain files ending with.stmp and .tmp. These files are partially uploaded TPRs and are not useful in problemdetermination.Android devicesTo submit a problem report to your system administrator from an Android device, perform thefollowing procedure:1. When you encounter a problem, turn logging on by clicking the Lotus Traveler icon andselecting Menu → Settings → Logging → Enable Logging.2. Reproduce the problem if possible. It is important to demonstrate the problem with loggingturned on.3. Submit a TPR by clicking the Lotus Notes Traveler icon and selecting Menu → Tools →Report Problem.4. The device collects the logs and sends them to the server. Logs are typically stored in thetraveler/logs/tprs folder.5. If the problem is connectivity-related, the log files might not be sent to the server. In thiscase, return to the Report Problem screen by selecting Menu → Tools → ReportProblem and select Export. The TPR is placed on your SDcard. Use the Problem Reportfeature of the Lotus Notes Traveler servlet to upload the compressed file. The servlet canbe accessed at http://hostname/traveler. For SSL, use HTTPS instead of HTTP in thebrowser URL.6. Notify the System Administrator of the problem. Be sure to include as much detail aspossible and the steps to reproduce the problem.Apple devicesUnfortunately, Apple devices do not have a Lotus Notes Traveler client and therefore have nologs to submit. The users of the Apple device can submit a TPR from the Lotus Travelerservlet pages using any connected web browser. The servlet can be accessed athttp://hostname/traveler. For SSL, use HTTPS instead of HTTP in the browser URL.Additional files can be uploaded as needed. For example, the user can upload a particularemail that does not synchronize, or upload screen captures or text documents of errormessages. Be sure to also notify the System Administrator of the problem and include asmuch detail as possible. Typically, the resulting TPR is written to the sever in thetraveler/logs/tprs folder.Windows Mobile devicesTo submit a problem report to your system administrator from a Windows Mobile device,perform the following procedure:1. When a problem is encountered, turn logging on by clicking the Lotus Traveler icon andselecting Menu → Settings → Logging → Logging -> On.2. Reproduce the problem if possible. It is important to demonstrate the problem with loggingturned on.3. Submit a TPR by clicking the Lotus Traveler icon and selecting Menu → Tools → ReportProblem.4. The device collects the logs and sends them to the server. Logs are typically stored in thetraveler/logs/tprs folder.Chapter 8. Administration and management 347

5. If the problem is connectivity-related, the log files might not be sent to the server. In thiscase, copy the TPR compressed file from the Program Files/Lotus Traveler/logs directoryof the device to a connected notebook. Use the Problem Report feature of the LotusTraveler servlet to upload the compressed file. The servlet can be accessed athttp://hostname/traveler. For SSL, use HTTPS instead of HTTP in the browser URL.6. Notify the System Administrator of the problem. Be sure to include as much detail aspossible and the steps to reproduce the problem.Note: Logging is always enabled. Select Lotus Notes Traveler → Tools → Report Problem.Logs are collected in \LotusInstaller\Logs.Nokia devicesTo submit a problem report to your system administrator from a Nokia device, perform thefollowing procedure1. When a problem is encountered turn logging on by opening Lotus Traveler and selectingOptions → Settings → Logging → Logging > On.2. Reproduce the problem if possible. It is important to demonstrate the problem with loggingturned on.3. Submit a TPR by opening Lotus Traveler and selecting Options → Tools → ReportProblem.4. The device collects and sends the logs to the server. Logs are typically stored in thetraveler/logs/tprs folder.5. If the problem is connectivity-related, the log files may not be sent to the server. In thiscase, copy the TPR compressed file from the C:/data/LotusTraveler/ directory of thedevice to a connected notebook. Use the Problem Report feature of the Lotus Travelerservlet to upload the compressed file. The servlet can be accessed athttp://hostname/traveler. For SSL, use HTTPS instead of HTTP in the browser URL.6. Notify the System Administrator of the problem. Be sure to include as much detail aspossible and the steps to reproduce the problem.Note: The user can enable logging by entering # then 1 while in the Lotus Mobile Installer.Select Lotus Notes Traveler → Tools → Report Problem. Go back to the LMI and enter #then 1 again, to disable logging and to flush the collected log toC:\data\LotusInstaller\lmi_log.txt.PMR command detailsFor help on the command, run tell the command traveler pmr help.Usage:tell traveler [-s ] PMRWhere -s is an optional flag to specify the server you wish to run the command against. Use-s * to run on all Lotus Notes Traveler servers in the HA environment.Where is the PMR number. This number is five numeric characters, followed by threealphanumeric, followed by three more numeric, where the separators can be commas orperiods.Where [files] is an optional space separated list of files to be uploaded. If [files] is omitted, asystemdump and log collect will be performed to create a new file that will then be uploaded.Files can be base file names in the logs directory or fully qualified file names in any directory.If the name includes a space, you must use \" (not just ") around the name.348 IBM Notes Traveler Hints and Tips for a Successful Deployment

Examples:tell traveler pmr 12345,ABC,000tell traveler -s "server/domain" pmr 12345,ABC,000tell traveler -s * pmr 12345,ABC,000tell traveler pmr 12345,ABC,000 C:\temp\out.txt "C:\ProgramFiles\Domino\notes.ini"If the Lotus Notes Traveler server will not start, run the PMR command from a command utilitywindow from the directory /traveler/util.► For Windows operating systems: travelerUtil.cmd pmr► For Linux operating systems (must be root user): ./travelerUtil pmrNote: The -s parameter is not available when running from the command line.If your environment does not allow outgoing FTP, you should still run the PMR command, butyou will have to manually upload the zip file(s) created by the PMR command. One zip file willbe created on each server the command is run on. The file will be created in the/IBM_TECHNICAL_SUPPORT/traveler/logs directory and will be named something likedatetime_traveler_serverx2Fdomain.zip. For example:20121106_214056_traveler_myserverx2Fmydomain.zip. Use this URL for uploadingdocumentation to IBM:http://www.ecurep.ibm.com/app/upload|http://www.ecurep.ibm.com/app/upload">http://www.ecurep.ibm.com/app/upload">http://www.ecurep.ibm.com/app/upload|http://www.ecurep.ibm.com/app/upload8.6.2 Log considerations in a stand-alone environmentAll the log files for Lotus Notes Traveler are located in the \IBM_TECHNICAL_SUPPORT\traveler\logs directory on the server. Within thisdirectory location, there are the NTSActivity*, NTSUsage*, and NTSErrors logs. All data isfiled to the NTSActivity log. All the tracing done on a user or the server is written to theNTSActivity log files.All log settings are logged and reflected in the NTSActivity*.log.Starting in 8.5.3 UP1, the Lotus Traveler tab settings aren't used except for the privacy fields."Maximum File Size" is the size of the log file to maintain. When a log file is rolled over, atimestamp is added to the file name where the "*" is (NTSActivity*.log). The server will keepChapter 8. Administration and management 349

the amount of historical files as defined by the "Maximum Number of Activity Logs Files"parameter on the same tab in the server document.You can change the location of the logging files by defining the "NTS_LOG_ROOT_DIR"parameter in the notes.ini to point to a different logging directory. The default value for thisparameter is "/IBM_TECHNICAL_SUPPORT/traveler/logs."You also can use the tell command to manage the logs. On a stand-alone environment,because setting log settings effect only on that specific environment, there is no need tospecify the "-s" option in the tell command. To run the log setting commands, precede thecommand with tell traveler log.For example, to set the log level to "finer" for the server, run tell traveler log level finer.If you increase the logging to "finest" using tell traveler log level finest, the both serverlogging and users are set to "finest". If you want to log the finest level for only one particularuser, then maintain the server logging on "info" and set the logging for the single user to"finest.". The method captures the logging that is needed without the log files rolling over.When the logging is set to finest there will be an /xml directory generated in the logsdirectory. These xml files contain the to and from information that is sent to and from thedevices.When a systemdump or userdump are created they are placed in the /dumps directorycontained in the logs directory.8.6.3 Log considerations in a high availability environmentIn a high availability (HA) environment, Lotus Notes Traveler servers that are in the same HApool use the same log settings, except for the location setting of log files.The location of log files is defined by the "NTS_LOG_ROOT_DIR" parameter in the notes.inion each server and so is not shared across the HA pool.If an administrator changes the other setting on one server, this change will be applied toother servers because they refer to the identical setting in the enterprise database.The method of changing the logging setting for a Lotus Notes Traveler server in an HA pool isthe same as the server in a stand-alone environment. For details, see 8.6.1 Log setting and8.6.2 Log considerations in a stand-alone environment.Information for HAThe failover information of Lotus Notes Traveler servers and connection to the enterprisedatabase are particular to a high availability environment. These information is included inNTSActivity*.log like other Lotus Notes Traveler information. So an administrator can useNTSActivity*.log to detect problems which occur in a high availability environment.For example, there are two Lotus Notes Traveler servers, server A and B. If server A goesdown when accessed by users, server B will recognize that A is failed and users will beregistered to B. This event is recorded in NTSActivity*.log similar to the following:► Heartbeat information[Server A IP address] [Server B IP address] "Server A hostname" Dead XXX 0 "XX"Heartbeat 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0► User registration information350 IBM Notes Traveler Hints and Tips for a Successful Deployment

INFO Alarm-0960 [User DN] [Device ID] StateController.processSymbol#XXX User[User DN] has been registered.INFO Alarm-0960 [User DN] [Device ID] StateController.processSymbol#XXXDevice [Device ID] for user [User DN] has been registered.When the enterprise database is down, Lotus Notes Traveler server cannot synchronize withdevices. This event is recorded in NTSActivity*.log like below:Lotus Traveler: SEVERE *system Error rollingback Transaction id=XXX ExceptionThrown: com.ibm.db2.jcc.am.SqlNonTransientConnectionException:[jcc][t4][10335][10366][4.13.80] invalid operation: Connection is closed.ERRORCODE=-4470, SQLSTATE=08003HTTP JVM: Error rollingback Transaction id=34. For more detailed information,please consult error-log-0.xml located inC:/IBM/Lotus/Domino/data/domino/workspace/logsLotus Traveler: WARNING *system Status change from Green to Red: Unable to connectto database via jdbc:db2://[database server hostname:port number].Lotus Traveler: SEVERE *system Error starting a Transaction Exception Thrown:com.ibm.db2.jcc.am.DisconnectNonTransientConnectionException:[jcc][t4][2043][11550][4.13.80] Exception java.net.ConnectException: Error openingsocket to server [database server hostname]/[database server IP address] on port[port number] with message: Connection refused: connect ERRORCODE=-4499,SQLSTATE=08001Note that these are only example. Log contents are different according to differences ofenvironments.Logs of other componentsIn a high availability environment, in addition to the Lotus Notes Traveler servers, there areDomino mail servers, load balancers, and enterprise database servers. An administrator mustmanage logs on all these servers. About how to manage them, see the product documents ofload balancer and database. The following areIBM Mobile Connect document and IBM DB2 document:IBM Mobile Connect documentation -http://publib.boulder.ibm.com/infocenter/lmc/v6r1/index.jsp?topic=/com.ibm.lmc_6.1.4.doc/home.htmlIBM DB2 Database for Linux, UNIX, and Windows Information Center -http://pic.dhe.ibm.com/infocenter/db2luw/v9r7/index.jsp8.7 The travelerutil commandThe travelerutil command is added in Lotus Notes Traveler 8.5.3.0 to enable log collectionwhen the process could not start. It was enhanced to perform new configuration functions inthe Lotus Notes Traveler 8.5.3 Upgrade Pack 1. This command is built during productinstallation and contains the server information of the system on which the Lotus NotesTraveler is installed. Therefore, this command is specific to the system and the data that is inplace at installation time.To use the travelerutil command, you must run the this on the operating system level of theserver:Chapter 8. Administration and management 351

1. Open a command prompt.2. Change directory to \traveler\util.8.7.1 travelerutil db setThe travelerutil db set command configures the Lotus Notes Traveler server to the HighAvailability mode.The basis for high availability for all the Lotus Notes Traveler servers in the pool to sharecommon data via a remote enterprise database. Thus, if one server is to go down, anotherserver can access the same data and "pick up" where that server left off. With that said, youcan see that this command changes the Lotus Notes Traveler server from using the internallocal Derby file system database to a central database that can be shared among additionalservers.IBM DB2 Server usageTo set a Lotus Notes Traveler to use DB2 for Linux, UNIX, and Windows database, use thefollowing commandtravelerUtil db set url=jdbc:db2://:/ user= pw=Example of this usage:travelerUtil db set url=jdbc:db2://dbserver.yourco.com:50000/traveleruser=db2admin pw=passw0rdOn Linux the usage would be slightly different:./travelerUtil db set url=jdbc:db2://dbserver.yourco.com:50000/traveleruser=db2admin pw=passw0rdNote: "50000" is the default DB2 port.Micorsoft SQL Server usageTo set a Lotus Notes Traveler to use Microsoft SQL Server database, use the followingcommands;►►Windows:travelerUtil db set url=jdbc:sqlserver://:;databasename= user= pw=Example of this usage:./travelerUtil db seturl=jdbc:sqlserver://dbserver.yourco.com:1433;databasename=TRAVELERuser=LNTUSER pw=passw0rdLinux:In a Linux environment, you cannot run the command with the JDBC URL because thedatabase name is delimited from the server name by a required semicolon and the Linuxshell interprets this semicolon as a command separator. To avoid this problem, run thecommand without specifying theurl352 IBM Notes Traveler Hints and Tips for a Successful Deployment

8.7.2 travelerutil ssl setparameter:travelerUtil db set user= pw=When the system prompts for the JDBC URL, enter:jdbc:sqlserver://:1433;databasename=Example of this usage:./travelerUtil db set user=LNTUSER pw=passw0rdjdbc:sqlserver://dbserver.yourco.com:1433;databasename=TRAVELERBy default, Lotus Notes® Traveler uses regular TCP sockets for communication between theLotus Notes Traveler server and the HTTP server, and for communications between the LotusNotes Traveler servers within an HA pool. You might want to use secure sockets for thiscommunication if the networking between the Lotus Notes Traveler servers is not isolated orsecure. Note that requiring secure server to server communications might impact overallperformance.To enable the use of SSL sockets between the Lotus Notes Traveler servers, complete thefollowing steps:1. To generate a self-signed certificate with an expiration date far in the future, use thefollowing example:\jvm\bin\keytool -genkey -v-alias "Traveler"-validity 9999-keystore traveler.jks-storepass -keypass Use the same password for the storepass and the keypass. If the password parametersare omitted, the keytool will prompt for them.2. Copy the traveler.jks that was created to each server in the HA pool. A suggested locationis \traveler\cfg. It is important for each of the servers to use the same certificate file, so thekeytool command should not be run on each server.3. Open a command prompt and change the directory to \traveler\util.4. Run travelerUtil ssl set to configure Lotus Notes Traveler to use SSL:travelerUtil ssl set keystore=\traveler\cfg\traveler.jkskey=Specify the same password that was used for the storepass and keypass parameters withthe keytool command.After making these changes, both the Lotus NotesTraveler task and the HTTP task must berestarted on the Lotus Notes Traveler Server. When the Lotus Notes Traveler server restarts,it will use SSL sockets to communicate with other Lotus Notes Traveler servers.Repeat these steps for each Lotus Notes Traveler server in the pool. All the Lotus NotesTraveler servers in the pool must be configured the same way; otherwise, they will not be ableto communicate with each other.Chapter 8. Administration and management 353

8.8 Monitoring Lotus Notes TravelerYou can monitor the Lotus Notes Traveler server for client connectivity to the server with theserver console or with the NTSUsage logs. You can also monitor the server resources withspecific commands and the logging output. There are also tools available such as Watchitthat are described in this section.8.8.1 Monitoring device and server synchronizationThe users synchronize their device with Lotus Notes Server to update their mail, contacts andcalendar information. This activity is logged in the NTSUsage log. The administrator canmonitor the log for issues such as when the device last connected, what was synchronizedbetween the device, the return codes (if successful or not), and the time this synchronizationtook to complete. This information can be useful to the administrator to determine if devicesare synchronizing with the server and how long this process is taking.Monitoring with server consoleTo monitor the client usage, in version 8.5.3 Upgrade Pack 1, Lotus Notes Traveler providesthe ability to add specific handlers to handle the logging objects that are used in Lotus NotesTraveler. These handlers handle the logging events and "handle" how Lotus Notes Travelerdeals with these logging events. The handler can be configured to contain differentinformation depending on what information the administrator whish to capture in loggingoutput.Lotus Notes Traveler provides commands for adding and removing a handler to the server.tell traveler log addhandler tell traveler log removehandler The handlers are:► activity► error► usage► logNsf► console► errorConsoleTo add logging to be handled by the console, run this command on the server:tell traveler Log AddHandler consoleThe output is similar to this:[0F20:0022-00D8] 08/13/2012 03:56:33 PM HTTP JVM: Traveler: (CN=/O=,) syncAS D

Monitoring with logsYou can also monitor the synchronization activities that take place between the device andthe server through the NTSUsage*.log log files.In this file you can see this type of data:"07/12 14:58:37.817" 9.27.157.16 9.37.16.125 "CN=John Doe/O=ACME"http://acme.ibm.com/mail%2Ftest13.nsf sp 200 2390 "Lotus Traveler Android 8.5.3"Android_26608076e563affa 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 00 0 0 0 0 0 0 "S2D Mail 2A"This data is displayed in space delimited columns in the logging line that is entered in theNTSUsage log. The column names are as follows:► Timestamp: Time stamp of the request.► Device Address: IP address of the device.►►►►►►►►►►►►►►►►►►►►►If there is a front-end proxy, then this address will be the proxy address instead of theactual device.Server Address: IP address of the server.User ID: User Identification (what the HTTP server normalized the user name to - notnecessarily what the user entered on the device).Database URL: URL of the database (mail file) to be synced.Sync Origin: Identifies who requested the sync (ps = prime sync, dm = device manual, dp= device push, sp = server push).Status Code: Code indicating the status of the ended sync For example, 200 = success,408 = timed out, 409 = sync was cancelled because a new sync came in while the old onewas running, 500 = server error, 503 = server too busy.Duration: Number of milli-seconds that the action took to complete.User Agent: HTTP User Agent header reported by the device (for a prime sync, there is noreal device, so it is logged as "primesync" for the User Agent).Device ID: Device Identification.D->S Mail Adds: Number of mails created on the Device and sent to the Server.D->S Mail Modifies: Number of mails modified on the Device and sent to the Server.D->S Mail Deletes: Number of mails deleted on the Device and sent to the Server.D->S Contacts Adds: Number of address book entries created on the Device and sent tothe erver.D->S Contacts Modifies: Number of address book entries modified on the Device and sentto the Server.D->S Contacts Deletes: Number of address book entries deleted on the Device and sentto the Server.D->S Calendar Adds: Number of events created on the Device and sent to the Server.D->S Calendar Modifies: Number of events modified on the Device and sent to the Server.D->S Calendar Deletes: Number of events deleted on the Device and sent to the Server.D->S Todo Adds: Number of todos created on the Device and sent to the Server.D->S Todo Modifies: Number of todos modified on the Device and sent to the Server.D->S Todo Deletes: Number of todos deleted on the Device and sent to the Server.Chapter 8. Administration and management 355

►►►►►►►►►►►►►►►►►►►►►►►►►D->S Journal Adds: Number of journal entries created on the Device and sent to theServer.D->S Journal Modifies: Number of journal entries modified on the Device and sent to theServer.D->S Journal Deletes: Number of journal entries deleted on the Device and sent to theServer.D->S Folder-Add: Number of mail folders created on the Device and sent to the ServerD->S Folder-Update: Number of mail folders modified on the Device and sent to theServerD->S Folder-Delete: Number of mail folders deleted on the Device and sent to the ServerD

►If this is a device synchronization, then the user agent and the device ID shows the LotusNotes Traveler client application and device ID, for example:"Lotus Traveler Android 8.5.3" Android_26608076e563affaThe type of action that was done is the synchronization origin.The action is shown as the following code:– ps: Prime sync, this was a prime synchronization that is performed from the LotusNotes.– dm: Device manual, this was a manual synchronization initiated by the user tosynchronize the device to the server.– dp: Device push, this was a push done from the device to the server, such as a mailbeing sent from the device, calendar update on the device, contact change on the onthe device. The device decided to push this to the server without the user selecting thesynchronization option in the UI.– sp: Server push, this is a push initiated by the server to the device, such as a new emailthat has arrived on the server, calendar update on the server, contact change on theserver.The status code next to the synchronization origin field is the code indicating the status of theended sync. For example, 200 = success, 408 = timed out, 409 = sync was cancelledbecause a new synchronization request came in while the old one was running, 500 = servererror, 503 = server too busy.8.8.2 Monitoring server resource usageServer resource usage tide with the system performance. You can use the tell commands tomonitor the usage of the resources on the server.tell traveler memoryThis command gives you an overview of the memory that is being used on the server. If yoususpect a memory problem on the server, or are curious as to the memory that is beingallocated on the server, you can use this command. The following is an output example:tell traveler memory[1070:7CE0-0BB8] CPU and Memory (MB) Usage History[1070:7CE0-0BB8] Date CPU Pct Java Mem C Mem Avl Indx # Users# Errors[1070:7CE0-0BB8] 2012-09-02 12:22:05 EDT 0.01 31 2594 100 10[1070:7CE0-0BB8] 2012-09-02 12:37:07 EDT 0.01 32 2594 100 10[1070:7CE0-0BB8] 2012-09-02 12:52:08 EDT 0.01 34 2594 100 10The above shows the memory "polls" of the system. These polls are taken every 15 minutesand logged in this table to show the memory and CPU usage at the time of the poll.[1070:7CE0-0BB8] Current Memory Usage[1070:7CE0-0BB8] Java Memory Usage[1070:7CE0-0BB8] Max Total 1024 MB[1070:7CE0-0BB8] Current Total 96 MB[1070:7CE0-0BB8] Free 985 MB (96 percent of Max Total)Chapter 8. Administration and management 357

[1070:7CE0-0BB8] Allocated 39 MB (4 percent of Max Total)[1070:7CE0-0BB8] C Memory Usage[1070:7CE0-0BB8] Total Virtual 8388608 MB[1070:7CE0-0BB8] Total Physical 4095 MB[1070:7CE0-0BB8] Allocated 2594 MB (64 percent of Total Physical)[1070:7CE0-0BB8] Current Usage[1070:7CE0-0BB8] Java 39 MB[1070:7CE0-0BB8] C 2594 MBThe "Java Memory Usage" is defined as follows:► Max Total - This is the max memory defined for the server as defined in the max memoryparameter in the Traveler tab of the server document► Current Total - This is the amount of memory that is being used by the server at thecurrent time► Free - This is the amount of free memory. One thing to note is that the JVM will not rungarbage collection and clean up the memory until about 95% of the total memory is used.After this threshold is reached the garbage collection will run and clean up the usedmemory and free up the segments of memory that are no longer referenced in the processrunning (Lotus Note Traveler).► Allocated - This is the current amount of allocated memory to the process. Even thoughthere is the "Max Total" available, the allocated is the amount of memory that is currentlyallocated of that "Max Total."The "C Memory usage" is the defined as follows:► Total Virtual - This is the total virtual amount of memory that is addressable on themachine. This will only be the amount of usable memory on the machine. For example, ifthere is 10GB of RAM on the machine and the OS is taking 2GB of that memory then only8GB will be addressable for use on the machine.► Total Physical - This is the total amount of physical memory that is addressable on themachine. This will only be the amount of usable memory on the machine. For example, ifthere is 10GB of RAM on the machine and the OS is taking 2GB of that memory then only8GB will be addressable for use on the machine.► Allocated - This is the amount of allocated memory on the machine. There is currently2594 MB of memory allocated and in use by the host machine.The "Current Usage" is defined as follows:► Java - This shows the amount of memory that Java is currently using.► C - This is the amount of memory that the machine is currently using.tell traveler threadsThe tell traveler threads commend gives you the status of the threads that are in use in theserver. You would use this command if the server is behaving slowly, or there is a question ofhow to allocate additional threads for the server.The following shows an output example:tell traveler threads> [1070:7D0A-0B30] ########## Thread Manager (Mon Sep 03 13:23:15 EDT 2012) ##########358 IBM Notes Traveler Hints and Tips for a Successful Deployment

[1070:7D0A-0B30] --- Summary (Mon Sep 03 13:23:15 EDT 2012) ---[1070:7D0A-0B30] Shutdown requested: false[1070:7D0A-0B30] Threads total: 5[1070:7D0A-0B30] Threads available: 4[1070:7D0A-0B30] Threads busy: 1[1070:7D0A-0B30] Threads deadlocked: 0[1070:7D0A-0B30] Threads monitor deadlocked: 0[1070:7D0A-0B30] -- Busy Thread Counts (Name: Current / Peak / Max) --[1070:7D0A-0B30] DS: 0 / 2 / 5000[1070:7D0A-0B30] PS: 0 / 1 / 200[1070:7D0A-0B30] Worker: 0 / 1 / 5000[1070:7D0A-0B30] TC: 1 / 1 / 50[1070:7D0A-0B30] Alarm: 0 / 5 / 20[1070:7D0A-0B30] HTTP: 0 / 11 / 400[1070:7D0A-0B30] --- Thread Details (5) (Mon Sep 03 13:23:15 EDT 2012) ---[1070:7D0A-0B30] TC-0b30 [null] [SYSADMIN] [threads] [null] [0 runnables] [Busy? true] [LastRunnable: Mon Sep 03 13:23:15 EDT 2012] [Running: 15ms] [Idle: 0ms][1070:7D0A-0B30] Unassigned-0bb8 [null] [null] [null] [null] [0 runnables] [Busy? false][Last Runnable: Never] [Running: 0ms] [Idle: 0ms][1070:7D0A-0B30] Unassigned-0d88 [null] [null] [null] [null] [0 runnables] [Busy? false][Last Runnable: Never] [Running: 0ms] [Idle: 0ms][1070:7D0A-0B30] Unassigned-0ec0 [null] [null] [null] [null] [0 runnables] [Busy? false][Last Runnable: Never] [Running: 0ms] [Idle: 0ms][1070:7D0A-0B30] Unassigned-0f90 [null] [null] [null] [null] [0 runnables] [Busy? false][Last Runnable: Never] [Running: 0ms] [Idle: 0ms][1070:7D0A-0B30] --- Per Thread Type Mappings of Tokens to Threads (Mon Sep 03 13:23:15 EDT2012) ---[1070:7D0A-0B30] --- Summary (Mon Sep 03 13:23:15 EDT 2012) ---[1070:7D0A-0B30] Shutdown requested: false[1070:7D0A-0B30] Threads total: 5[1070:7D0A-0B30] Threads available: 4[1070:7D0A-0B30] Threads busy: 1[1070:7D0A-0B30] Threads deadlocked: 0[1070:7D0A-0B30] Threads monitor deadlocked: 0[1070:7D0A-0B30] -- Busy Thread Counts (Name: Current / Peak / Max) --[1070:7D0A-0B30] DS: 0 / 2 / 5000[1070:7D0A-0B30] PS: 0 / 1 / 200[1070:7D0A-0B30] Worker: 0 / 1 / 5000[1070:7D0A-0B30] TC: 1 / 1 / 50[1070:7D0A-0B30] Alarm: 0 / 5 / 20[1070:7D0A-0B30] HTTP: 0 / 11 / 400The output include the following fields:► Shutdown requested: false - There was not a shutdown requested, this was initiated by thecommand "tell traveler threads".► Threads total: 5 - This is the total threads that are allocated and being used in the LotusNotes Traveler server.► Threads available: 4 - This is the total amount of threads that are available from thecurrently allocated threads.► Threads busy: 1 - The number of threads that are allocated that are doing work.► Threads deadlocked: 0 - If there are threads deadlocked this will be the value of how manythreads are in this state.Chapter 8. Administration and management 359

► Threads monitor deadlocked: 0 - If there are monitor threads deadlocked, this is thenumber of these threads.► -- Busy Thread Counts (Name: Current / Peak / Max) --The counts are shown with three values in the following format: / / In the example output, you see– DS: 0 / 2 / 5000 - DS is the number of Device Sync threads.– PS: 0 / 1 / 200 - PS is the number of Prime Sync threads.– Worker: 0 / 1 / 5000 - This is the number of worker threads on the server.– C: 1 / 1 / 50 - This is the number of Timer Clock threads on the server.– Alarm: 0 / 5 / 20 - This is the number of the Alarm threads on the server.– HTTP: 0 / 11 / 400 - This is the number of the HTTP threads on the server.► --- Thread Details (5) (Mon Sep 03 13:23:15 EDT 2012) ---TC-0b30 [null] [SYSADMIN] [threads] [null] [0 runnables] [Busy? true] [Last Runnable:Mon Sep 03 13:23:15 EDT 2012] [Running: 15ms] [Idle: 0ms]This is the thread details that currently active on the Lotus Notes Traveler server. Thisshows the type of action that is being done by the thread, and the data associated withthat thread.8.8.3 Logging Lotus Notes Traveler status information to log files on anadministrator defined intervalA Domino program document can be used to create an administrator defined interval of LotusNotes Traveler server statistics and resource usage.There are three commands that you can run on the Lotus Notes Traveler server to obtain theserver statistics and resource usage:► tell traveler status► tell traveler mem show► tell traveler stat showThe following is an output example of the tell traveler status command. There will be anumerical value in place of the "X" in the "X successful" output below:The Lotus Notes Traveler task has been running since Tue Oct 09 10:36:39 EDT 2012.There have been X successful device syncs since Lotus Notes Traveler was started.The overall status of Lotus Notes Traveler is Green.For the status command details, see the product documentation(http://www-10.lotus.com/ldd/dominowiki.nsf/xpDocViewer.xsp?lookupName=Administering+Lotus+Notes+Traveler+8.5.3+Upgrade+Pack+1#action=openDocument&res_title=Status_commands_A853UP1&content=pdcontent).The tell traveler stat show command gives you all the statistics that Lotus Notes Travelermaintains. The following is an output example of the tell traveler mem show command:360 IBM Notes Traveler Hints and Tips for a Successful Deployment

Memory Usage:Java Memory Usage

3. Enter the fields in the Basic table:►►►►►►►Program name: nserverCommand line: -c "". This is the command that you wish to generate the output for. Pleasenote, there is a space before the "-c"Server to run on: This should be the Lotus NotesTraveler server.Enabled/disabled: Select if you want program to be Enabled or Disabled.Run at times: Select a time or leave this blank to run at intervals.Repeat interval of: The number of minutes to take the command. It must be "0" if you wantthe program to be run at a particular time from above screen shot, the command "telltraveler status" is to be run every 10 minutes.Days of week: The days of the week to run this command.Note: A restart of the Domino server is required for the program document to take effect.When complete, parse the logs for the particular values required and match them with thetime stamps in the log for a historical view of how the server is behaving over time.8.8.4 Monitoring Traveler with WatchitThe Watchit tool is a framework to test, debug, monitor, and identify performance trends inyour software deployments. It functions as a part of managing and supporting a distributedsoftware deployment. The goal of using Watchit is to quickly and pro-actively identify362 IBM Notes Traveler Hints and Tips for a Successful Deployment

problems, get to the source of the problem faster, and reduce time to resolution of problems.All these will save cost and time in supporting your deployment and increase user satisfactionof the service itself.Watchit functions as the eyes and ears of your distributed environment by testing each pieceindependently to help quickly identify the failing component. The tool helps reduce rounds ofdebug beginning at the user facing component and moving along the chain until the rootcause is found. By deploying Watchit, anywhere in the environment, administrators can learnquickly where problems are, whether they be network, software or hardware.The Watchit tool currently comes with four existing custom monitor plug-ins to assist inmonitoring the function and performance of a Lotus Notes Traveler deployment. Any plug-incan be used independently or in unison.►►►►►Healthcheck is the component that performs the network host and port connection testingand monitoring. Healthcheck also gives alerts if a service is lost or if network latency isseen.Domino_URL is the component that tests the Lotus Notes Traveler server access by usingHTTP/HTTPS and the Domino HTTP/HTTPS connectivity. Domino_URL tests URLloading capabilities and performance validation.Domino_DB is the component that validates the NRPC connectivity to the Domino serverand databases. It tests Domino database access and performance validation to anydatabaseLDAP_Checker validates the LDAP bind and search operations. It tests LDAP bind andsearch.DB2_Checker tests and monitors the DB connect and search operations to ensure yourDB2 data store is functioning and performing within defined thresholds.Each plugin, when run concurrently, provides status and performance data in one concise logfor each component of the Lotus Notes Traveler solution. Instant message or email alerts canbe delivered if any function or performance threshold is not met. The logging of eachvalidation provides insightful relationships between the function and performance of eachcomponent and assists both the administrators and IBM support in identifying failingcomponents faster than taking the serial approach of adding debug to one component only tolearn the debug identified another piece as the next step in the debug process.Benefits of using WatchitThe benefits to using Watchit are based on how versatile it is to deploy and the information itprovides instantly when potential issues are seen. Overall, the goal is to provideadministrators a quick tool that can be deployed anywhere in the environment within minutesto better understand the performance and function of any component anywhere in thenetwork topology. This is critical for understanding problems (failures or performance) relatedto network or location. The tool requires minimal resources, adds no load to the servercomponents and requires only JRE 1.6 as its software prerequisite.The first and foremost benefit is the basic concept that the faster the failing component isidentified, the faster the problem will be circumvented. While each server component has itsown debug capabilities, there are times where the debug only points to another componentand then multiple rounds of debug and outages have to be performed to identify the failingcomponent. Watchit, by testing each component individually, quickly allows administrators theability to understand each component and better identify the failing one.Secondly, another benefit of Watchit is the ability to generate performance reports on eachfunction which allows administrators to track usage and response times of all thecomponents. This assists with resource planning, measuring changes in the environment,Chapter 8. Administration and management 363

and understanding the relationship of the performance of the components. For example, if ahotfix is supplied, for performance, how well is it understood the actual benefit to end users.Or if a server is added to the LDAP cluster, how well does is that reflected in the actual LDAPservice response to the Lotus Notes Traveler.Lastly, using Watchit for debug has been a valuable capability. Noting when a conditionoccurs, other than waiting for end user reports which are slow to come into the help desk, canprovide a more reliable timeline to when issues occur. The logging is easy to provide IBMwhen understand the timing of failures between components. Also, understanding theperformance of one component can make administrators more intelligent on where to focustheir attention when problems occur.What to monitorThe following figure shows a typical Lotus Notes Traveler deployment and how Watchit wouldbe used to validate every component. Typically, each server and load balancer would betested to understand the entire service as well as each server within the cluster. By testing thecluster load balancer and each component it is possible to understand the performance ofeach component and the access point the services use to get their necessarycommunications through.Watchit runs on any personal computer or workstation, does not require a dedicated machine,and uses minimal resources on both the workstation and the servers it tests. Identified in thefigure are the flows and monitoring from Watchit which are described as follows:1. All flows listed above are validated for host/port combinations to ensure each service is upand measure network socket open/close operations for performance considerations. Thiswill highlight any network latency, service down or DNS issues.2. Flow #1: Watchit has the ability to issue LDAP search and bind commands to the LDAPserver for any attribute or entry desired. It maps the success and failure of each request364 IBM Notes Traveler Hints and Tips for a Successful Deployment

and the response time to each. Performance thresholds can be defined to alert whenperformance is not as expected.3. Flow #2:The Lotus Notes Traveler servers can be validated by a series of URL requests tothe Lotus Notes Traveler server servlets to ensure the service is available and certainservlet actions to ensure the service can access the necessary resources in Domino.Each transaction is logged and response time is calculated. Performance thresholds canbe defined to alert when performance is not as expected.4. Flow #3: Db2 is monitored from a connect and search perspective. Any DB2 table orsearch can be executed to ensure necessary information is quickly available to the LotusNotes Traveler servers. Each transaction is logged and response time is calculated.Performance thresholds can be defined to alert when performance is not as expected.5. Flow #4:Domino NRPC access to Domino databases can also be validated with databaseopens to any resource. This ensure the back end databases are available to the LotusNotes Traveler servers as necessary. Performance thresholds can be defined to alertwhen performance is not as expected.Logging with WatchitLogging with Watchit is a powerful way to collect information from each component in onesingle location. The logs provide an insightful relationship between components that allowsadministrators the chance to see how one failure or performance alert in one component canreflect in another piece of the architecture. For example a slow LDAP response could alsoresult in a slow URL page load or a network outage could result in failures to connect to theback end Domino server farm.8/23/12 08:04:09 Domino URL monitor: Domino URL Monitor Begin08/23/12 08:04:09 Domino URL monitor: Connecting to host: https://traveler_LB.company.com08/23/12 08:04:09 Domino URL monitor: Connecting to url: /traveler08/23/12 08:04:09 Database Check: DB2 Check Begin08/23/12 08:04:09 Domino URL monitor: URL = https://traveler_LB.company.com/traveler08/23/12 08:04:10 Database Check: Connect to Database traveler_db2.company.com took (in ms): 64008/23/12 08:04:10 Domino URL monitor: Elasped time to open url:https://traveler_LB.company.com/traveler was 136008/23/12 08:04:10 Domino URL monitor: URL = https://traveler_srv1.company.com/traveler08/23/12 08:04:11 Database Check: DB2 Search to host traveler_db2.company.com took (in ms): 12508/23/12 08:04:11 Database Check: DB2 Check End08/23/12 08:04:11 Domino URL monitor: Elasped time to open url:https://traveler_srv1.company.com/traveler was 12508/23/12 08:04:11 Domino URL monitor: Error reading https://traveler_srv1.company.com2_urlstring in properties file08/23/12 08:04:11 Domino URL monitor: Connecting to host: https://traveler_srv2.company.com08/23/12 08:04:11 Domino URL monitor: Connecting to url: /traveler08/23/12 08:04:11 Domino URL monitor: URL = https://traveler_srv2.company.com/traveler08/23/12 08:04:11 Domino URL monitor: Elasped time to open url:https://traveler_srv2.company.com/traveler was 20308/23/12 08:04:11 Domino URL monitor: Error reading https://traveler_srv2.company.com2_urlstring in properties file08/23/12 08:04:11 Domino URL monitor: Connecting to host: https://traveler_srv3.company.com08/23/12 08:04:11 Domino URL monitor: Connecting to url: /traveler08/23/12 08:04:11 Domino URL monitor: URL = https://traveler_srv3.company.com/traveler08/23/12 08:04:11 Domino URL monitor: Elasped time to open url:https://traveler_srv3.company.com/traveler was 12508/23/12 08:04:11 Domino URL monitor: Error reading https://traveler_srv3.company.com2_urlstring in properties file08/23/12 08:04:11 Domino URL monitor: Connecting to host: https://traveler_srv4.company.comChapter 8. Administration and management 365

08/23/12 08:04:11 Domino URL monitor: Connecting to url: /traveler08/23/12 08:04:11 Domino URL monitor: URL = https://traveler_srv4.company.com/traveler08/23/12 08:04:11 Domino URL monitor: Elasped time to open url:https://traveler_srv4.company.com/traveler was 14008/23/12 08:04:11 Domino URL monitor: Error reading https://traveler_srv4.company.com2_urlstring in properties file08/23/12 08:04:11 Domino URL monitor: Waiting 5 minutes before rerunning Domino URL tests08/23/12 08:04:11 Domino Database monitor: Domino Database Monitor Begin08/23/12 08:04:11 Domino Database monitor: Connecting to host: Domino_Mail/ORG/ORG108/23/12 08:04:11 Domino Database monitor: Database successfully opened : Company Address Book08/23/12 08:04:11 Domino Database monitor: Database: Domino_Mail/ORG/ORG1/names.nsf open took(in ms): 39108/23/12 08:04:40 Ldap Lookup Check: Bind to host ldap.company.com took (in ms): 96808/23/12 08:04:40 Ldap Lookup Check: LDAP Search to host ldap.company.com took (in ms): 1508/23/12 08:05:09 Network Scan End08/23/12 08:05:09 Network Scan Begin08/23/12 08:06:09 Network Scan EndThe log shows the various monitors running concurrently:► Domino URL Monitor for Lotus Notes Traveler access► Domino Database Monitor for Domino DB access► Network Scan Monitor for host/port socket open/close validation► LDAP Lookup Check Monitor for LDAP bind and search validation► DB2 connect and search validationThe ability to condense all the application testing in one location and to quickly move Watchitinstances around makes it very powerful to know how the performance and connectivity isthrough your network topology and allows administrations the ability to cross reference issuesto understand where issues originate from. These logs provide an excellent timeline ofproblems seen with each component that is easy to look through and can be done by thelocal administrator rather than by multiple teams within IBM.Alerts generated by WatchitWhile log generation is useful, it does not provide a proactive way to know of problems asthey begin to manifest themselves throughout the environment. There are also times whenhard to reproduce problems require debug be taken when a certain condition occurs andrelying on end users to call the helpdesk can add a unwanted delay to the data collectionprocess. Watchit provides two methods of alerting your administration staff of anyperformance or functional issue. Email and/or instant message alerts (leveraging Sametime)can be easily configured. Both have benefits with instant message the power of being"instant". Email alerts are useful for off-shift hours or sending information to a pager for anadministration team to be paged if problems occur. Both have their benefits and can beenabled at the same time. The alerts contain a specific message about the URL, LDAPfunction, DB2 command, network issue that will point the administration staff in the properdirection to understand the behavior. Slow URL page loads shows the URLs themselves,while Domino database validation will show the server and DB. The idea is to present themost amount of information quickly to the administration staff rather than relying on logs to beuploaded and reviewed before understanding where root cause may be.The figure below shows an example of an IM alert:366 IBM Notes Traveler Hints and Tips for a Successful Deployment

Email alerts contain the same data and can be delivered to a list of users, a defined group oran individual. The same is true for IM alerts. Alerting provides a quick way to provide usefulinformation into the hands of the administration staff without the reliance of end user reports.Consider these proactive alerts your best way to collect end users reports of problems.Watchit performance reportingAfter the logs are created from the runs, there are many options to generating reports. Thelogs can be processed by themselves or concatenated to provide a performance picture ofany time period. Most server components contain statistics that show the performance of theserver itself. What often is missing is the measurement and understanding of the entire pathfrom client to server. Our teams are measured by the user experience; why not measure theperformance of the client experiences?Obviously, there are times when there is churn within the software environment supportingboth client and server, in which case, it is important to understand any delta that has occurredas a result of the initiated changes. An example of this are fixes that are applied to deal with aperformance issue or fixes that may negatively impact performance but are necessary. Bothsituations require an understanding of what is being gained or lost, so as to best evaluatewhether the changes are complete or need additional focus before considering the issueclosed.For example, if you run the Watchit tool on a daily basis, you can concatenate the logs for thefive days of the week and run the report generator to yield a weekly view of the data. It is thateasy. It might be useful to know how the solution performed on any given day, so as tounderstand capacity needs on a certain day of the week, for example, if trouble is only seenon Mondays. It can also be useful to look at the weekly view to get a larger sample size.To generate a report, the scripts are UNIX® shell-based parsing tools that can be run on anyUNIX shell or Cygwin Microsoft® Windows® environment.To generate the report, only one command is required:Chapter 8. Administration and management 367

./process_bot_output.sh The following is a sample performance report:URL Loading SUMMARY DATAMax response time on URL https://traveler_LB.company.com/traveler was(ms):12344Min response time on URL https://traveler_LB.company.com/traveler was(ms):94total number of loads for url:5710average response time on load was(ms):778Median was: 297Max response time on URL https://traveler_srv1.company.com/traveler was(ms):6047Min response time on URL https://traveler_srv1.company.com/traveler was(ms):93total number of loads for url:5711average response time on load was(ms):124Median was: 110Max response time on URL https://traveler_srv2.company.com/traveler was(ms):12078Min response time on URL https://traveler_srv2.company.com/traveler was(ms):93total number of loads for url:5711average response time on load was(ms):581Median was: 125Max response time on URL https://traveler_srv3.company.com/traveler was(ms):7438Min response time on URL https://traveler_srv3.company.com/traveler was(ms):93total number of loads for url:5711average response time on load was(ms):613Median was: 125Max response time on URL https://traveler_srv4.company.com/traveler was(ms):13375Min response time on URL https://traveler_srv4.company.com/traveler was(ms):78total number of loads for url:5712average response time on load was(ms):616Median was: 125End URL Loading SUMMARY DATADomino Database Open SUMMARY DATAMax response time on Database Domino_Mail/ORG/ORG1/names.nsf was(ms):391Min response time on Database Domino_Mail/ORG/ORG1/names.nsf was(ms):368 IBM Notes Traveler Hints and Tips for a Successful Deployment

391total number of loads for Database:1average response time on load was(ms):391Median was: 391End Domino SUMMARY DATALDAP SUMMARY DATAMax response time on Bind was(ms):968min response time on Bind was(ms):968total number of Binds was1average response time on Binds was(ms):968Median was: 968Max response time on LDAP Search was(ms):15min response time on LDAP Search was(ms):15total number of LDAP Searchs was1average response time on LDAP Search was(ms):15Median was: 15END LDAP SUMMARY DATAThe reports show the following:► Max, min, median, mean for each URL tested► Max, min, median, mean for Domino DB validated► Max, min, median,mean for LDAP searches and bindThese text reports are a quick and easy means to evaluate user response times in yourenvironment. The reports can be even run on a running instance of the Watchit tool, so youcan get real-time data on the acceptability of the system's current state. While theseresponse-time reports of individual runs are useful for understanding any given user-to-userinteraction, it is often relevant to produce reports that contrast multiple environments, so as tobetter illustrate changes in response times or study comparative environments.Understanding the performance delta and setting appropriate performance goals is oftencritical to implementing changes or deploying new environments successfully. From a debugperspective, it would be useful to know what our simulations are reporting when customersare reporting slow performance. This allows us to better isolate the problem and thus resolveit faster.Debugging with WatchitWatchit provides some useful capabilities when problems do occur in the environment. First isthe ability to quickly isolate the failing component. By providing a comprehensive view of eachcomponent and server, administrators are able to quickly assess the failing component. Itwould then be useful to cross reference the Watchit logs with server logs to understand theissues from both client and server perspective. Secondly, the ability to use the alerts, insteadof end user reports allows the support staff to collect data immediately at the closest point ofChapter 8. Administration and management 369

failure which lowers the amount of data support has to review. The logging provides anexcellent timeline to issues that can be hard to get from end user reports.Given that Watchit can be deployed quickly, anywhere in the environment, it is easy to place anew instance anywhere trouble may be seen. With the small footprint, ability to run on anyplatform supporting Java JRE 1.6, and quick install procedures, Watchit can be quicklydropped anywhere in the environment to help identify any geographic location issues, serverto server communication issues, and various network latency problems.ConclusionThe Wathit utility is fully documented and available in the Lotus Greenhouse. Subscriptions tothe Greenhouse Watchit community can be requested by contacting jdewan@us.ibm.com.First register with the Lotus Greenhouse and then email a request for an invite. TheCommunity contains all the documentation, download and how-to information needed to getstarted. The IBM Field Support Team also provides engagements to analyze yourenvironment and configure Watchit specifically to your needs.Watchit can provide great value in lowering costs, reducing time to resolution of problems andallowing administration staffs to act more pro-actively to situations based on the knowledgethat they can now receive at the time of failure. The monitoring, performance reporting, anddebug capabilities within Watchit make it a useful tool in achieving a successful Lotus NotesTraveler deployment.8.9 Backup and recoveryRegardless of the environment (standalone or HA using an enterprise DB), restoring thebackup will only be as good as when the backup was taken. Therefore, there may be someadministrative actions lost (ex: wipes) and some set of devices may have to perform arecovery sync due to the fact that the device has changes more recent than when the serverdata backup occurred.The data that is used by the Lotus Notes Traveler server is either in a central database if theLotus Notes Traveler is in a high availability environment, or in a local file system Derbydatabase if the Lotus Notes Traveler is a stand-alone server. The Lotustraveler.nsf is a view ofthe actual data that is populated in the Lotus Notes Traveler database and thus does notrequire backup. The backup consideration is on the actual database.8.9.1 All deployments of Lotus Notes TravelerIn version 8.5.3 Upgrade Pack 1, the server configuration is maintained in the notes.ini file, sothis file is important to back up for the server. notes.ini is a regular file and can be backed upusing the operating system back up function.8.9.2 Stand-alone deployments of Lotus Notes TravelerThe data that is important in a stand-alone Lotus Notes Traveler server is housed in the localfile system Derby database. This information is all maintained on the file system of the serverin\traveler\ntsdb.Back up this file system using the same backup strategy as other file systems on the server.370 IBM Notes Traveler Hints and Tips for a Successful Deployment

This database contains two main tables.► User information► Security information.The user information is the synchronization anchors of the last time that the respectivedevices for each user has synchronized to the server.The security information is the access status and security details on the server for eachrespective device. For example, the access status includes if a device has been wiped orblocked from the server. Security details include, for example, if there are particular securitypolicies that are in place for the device, such as if a pin has to be configured on the device,and if the device is compliant.If for some reason this directory is deleted from the server, the information will be recreatedon restart of the server and all user and device information will be re-populated. The usersare not required to be re-authenticated against the server, but on the first synchronizationwhen this data is re-populated, the user might see a slight delay as this information is re-built.It is important to note that all security data will be lost, and any security actions such as wipesor deny access requests will no longer be in place on the server.8.9.3 High Availability deployments of Lotus Notes TravelerIn this type of Lotus Notes Traveler deployment, all the data that is used on the server ismaintained in the central database that has been configured for the servers to use (IBM DB2for Linux, UNIX, and Windows, or Microsoft SQL Server). Follow the database backupstrategy of your company to back up the enterprise database.Consult the product documentation for the respective database about how to properly backup these databases.8.10 Recommended maintenanceIn this section, we describe common maintenance tasks for the Lotus Notes Traveler system.For a list of recommended maintenance releases for Notes Traveler see this technote(http://www.ibm.com/support/docview.wss?uid=swg24019529).If the system is a stand-alone implementation, you must care only nsf files and logs related toLotus Notes Traveler and Lotus Domino. If there are VPN server or proxy server, theirmaintenance is added. When you configure a high availability system, you must maintenanceLotus Notes Traveler, Lotus Domino, enterprise database, and load balancer or IP sprayer.This section focus on the maintenance of Lotus Notes Traveler, Lotus Domino, and enterprisedatabase. For the maintenance of other components, see their product documents.8.10.1 All environmentsThe resource that are common for maintenance on both stand-alone and high availabilityLotus Notes Traveler environment includes application(*.nsf), database, log, and server.Chapter 8. Administration and management 371

ApplicationLotus Notes Traveler uses LotusTraveler.nsf to store information about server, users, anddevices. Maintain this file same as other applications files. For example, run compactcommand weekly and run updall or fixup monthly.For details about nsf maintenance, see Administrator Guide for Domino Server maintenance(http://www-01.ibm.com/support/docview.wss?uid=swg27006573).DatabaseIn a stand-alone environment, Lotus Notes Traveler uses a Derby relational database to storethe device information, device security information, and synchronization information. In a highavailability environment, IBM DB2 or Microsoft SQL database plays this role. You mustmaintain the database that is used by your Lotus Notes Traveler servers.LogTo have the Lotus Notes Traveler server, the log files must have sufficient space for the LotusNotes Traveler to log the operation and configuration information. You can define the log sizein the "Lotus Traveler" tab of the server document tab."Maximum File Size" is the size of the log file to maintain. Once a log file is rolled over, a timestamp is added to the file name where the "*" is (NTSActivity*.log). The server keeps thenumber of historical files as defined by the "Maximem Number of Activity Logs Files"parameter on the same tab in the server document.You can clear all the logs with the tell traveler log clear command, More details about logging,see 8.6, “Logging” on page 340.ServerThe administrator should keep track of the number of devices that are accessing the serverand ensure that the proper number of HTTP threads are allocated to the server.A guideline for estimating of the number of threads that are needed is 1.2 times of the numberof devices. If the number of devices accessing the server increases from 800 devices to 1000devices, the HTTP threads that are allocated to the server should be updated to reflect thischange:► For 800 devices, set the number of HTTP threads to 960.► For 1000 devices, set the number of HTTP threads to 1200.Similar to other Lotus Domino servers, the Lotus Notes Traveler server should be restartedperiodically for stable running.8.10.2 Stand-alone environment onlyIn the version before the Lotus Notes Traveler 8.3.1 Upgrade Pack1, you must defragment theinternal database that Traveler used regularly. Though the how Lotus Notes Traveler entersdata into this internal database and makes use of the database has changed, however, it isstill beneficiary to defragment this database on a regular basis.You can judge how often you should run defrag by checking the size of /traveler/ntsdb.You must restart the Lotus Notes Traveler to defragment the database. To defragment theLotus Notes Traveler database, use the following methods:► Manual defragmentation:372 IBM Notes Traveler Hints and Tips for a Successful Deployment

►You can instruct the server to defragment the database using the defrag option in the loadtraveler command:load traveler -defragAutomatic defragmentation:You can set the NTS_DEFRAG_INTERVAL_DAYS parameter in notes.ini to have theserver detects when is the last defragmentation was performed on the server and run thedefragmentation function on restart if the defined threshold is passed.For example, if you want the Lotus Notes Traveler to defragment the database every 30days, set the parameter as follows:NTS_DEFRAG_INTERVAL_DAYS=30If this parameter is defined and a defragmentation runs, the following parameter is addedto the notes.ini file:NTS_LAST_DEFRAGThe NTS_LAST_DEFRAG parameter records the last time a defragmentation was run onthe server. You can also force a defragmentation by deleting the NTS_LAST_DEFRAGparameter if you have set the NTS_DEFRAG_INTERVAL_DAYS parameter.8.10.3 High availability environment onlyFor a high availability deployments of the Lotus Notes Traveler environment, maintaining theenterprise database is essential. Review the product documentation for the requiredmaintenance of the database that you use for the server.Chapter 8. Administration and management 373

374 IBM Notes Traveler Hints and Tips for a Successful Deployment

9Chapter 9.Tuning and troubleshootingIn this section we describe the turning techniques to help the administration maintain theserver performance to meet the service level agreement. We also show the log files that anadministrator can review, to troubleshoot and solve IBM Lotus Notes Traveler related issuesthat might occur.► 9.1, “Performance tuning” on page 376► 9.2, “Problem determination guides” on page 379► 9.3, “Troubleshooting techniques” on page 380© Copyright IBM Corp. 2013. All rights reserved. 375

9.1 Performance tuningPerformance tuning is an on-going activity and there are many factors that can influence theperformance of a Lotus Notes Traveler server performance. These factors include hostsystem resources, the number of devices, the network efficiency, the overall server load, theamount of data transferred to the devices, and the level of code being run. We explain how toreview your server and configure the related parameters so that the server will run efficiently.9.1.1 Lotus Notes Traveler high availability considerations► When deploying Lotus Notes Traveler on VMware, to avoid having a single point of failure,place each Traveler server in the Traveler server pool on a separate VMware ESX server.► For each Lotus Notes Traveler server, keep the number of devices under 2,500.– Note the Maximum number of 2500 devices is per server after a failover has occurred.► Have 4 processor cores and 16 GB memory for each Traveler server in the pool.►►Use 64-bit operating system for Lotus Notes Traveler and Lotus Domino (wheresupported)Adjust the Java Max Memory as more devices are added9.1.2 Latest software versionThe Lotus Notes Traveler maintenance release contains the latest fix for the code stream. It isalways a good idea to stay on the latest release of the Lotus Notes Traveler software. For thelatest version of the 8.5.3.100+ software, see the Recommended Maintenance - Lotus NotesTraveler (http://www-01.ibm.com/support/docview.wss?uid=swg24019529). The Lotus NoteTraveler team attempts to stay on top of all the new device operating systems and levels thatare released. Because of this, when a new device code level is released, look to theRecommended Maintenance - Lotus Notes Traveler(http://www-01.ibm.com/support/docview.wss?uid=swg24019529) for the latest Lotus NotesTraveler code to address the new device code levels.9.1.3 Data filter settingsThe data filter settings influences the amount of data that is synchronized between thedevices and the Lotus Notes Traveler server. By setting these parameters, you can avoid auser tying up the resources when trying to synchronize large amounts of data.These parameters are defined in the default device settings, and can be overwritten for acertain user group by a dynamic security policy that can be implemented on the Dominoserver. The Lotus Notes Traveler Server first uses a dynamic security policy if this is in placefor the particular user over the default device settings on the Lotus Notes Traveler server. Ifthere is no dynamic security policy in place for the user in question, the default device settingsis used.To adjust the parameter value, select the Preferences tab and then the Filter Settings tab.The default value is Unlimited, meaning that no filter is applied by the server. To set a filterlimit, enter a number in days for one of the following settings. While mobile device users canset their filter limit lower than the defined maximum, anything higher will not be honored by theserver.376 IBM Notes Traveler Hints and Tips for a Successful Deployment

►►►►Email filter limitNew mail older than the Email filter limit will not be synchronized with the device.Past events filter limitCalendar events older than the past events filter limit will not be synchronized with thedevice. Note that recurring events that have an instance within the filter window will besynchronized, even if they have instances that start earlier that the past events filter limit.Future events filter limitCalendar events in the future that occur beyond the future events filter limit will not besynchronized with the device. Note that recurring events that have an instance within thefilter window will be synchronized, even if they have instances that occur beyond the futureevents filter limit.Journal filter limitJournal entries modified earlier than the limit will not be synchronized to mobile devicesthat support Journal sync. This is currently only supported in Windows Mobile devices.9.1.4 Log level optionsLog information is essential for monitoring server performance and troubleshooting. The moreinformation is collected, the more disk space is required and the more overhead is seen onthe Lotus Notes Traveler server. The base logging level for the Lotus Notes Traveler INFO. Toset the entire server to the INFO level for logging, run the tell traveler log level info command.Modify the log level only if there is a reason for increased logging.It is not recommended to set the logging level to FINEST for the server. Please only useFINEST logging for a single user. Since this Wiki was created we have released UpgradePack 2, and some additional information for log collection. Please reference this link(http://www-10.lotus.com/ldd/dominowiki.nsf/xpDocViewer.xsp?lookupName=Administering+Lotus+Notes+Traveler+8.5.3+Upgrade+Pack+2#action=openDocument&res_title=Gathering_log_files_for_support_A853UP2&content=pdcontent)for this more currentdocumentation. The information in Upgrade Pack 2 Gathering log file support sectioncontents can be applied for Upgrade Pack 1 application.9.1.5 Enterprise databaseThis section covers the hardware specifications and configuration parameters that caninfluence the enterprise database performance.Consider the following software and hardware specifications for the Lotus Notes Travelerdatabase server:► For large enterprise deployment, Use physical servers for the database servers► Place the data and transaction log volumes on separate storage hardware RAID LUNs.►►Data and Transaction Log volumes must be able to support the sustained I/O(Input/Output) operations per second (IOPs) required.For a database server supporting up to 10,000 devices in a Lotus Notes Traveler Serverpool:– Use 8 processor cores, 32 GB memory, and 1,000 sustained IOPs.– Use a dedicated (not shared with other applications) hardware RAID 5 (or better) LUNwith 8 disks (8,000 to 10,000 devices) for the Lotus Notes Traveler database.Chapter 9. Tuning and troubleshooting 377

– Use a dedicated (not shared with other applications) hardware RAID 1 (or better) with 4disks for transaction log.– The LUNs are dedicated, the storage system can be shared.► For up to 8,000 devices, 6 disks are needed for the LUN that the Lotus Notes Travelerdatabase uses.► Database servers should use DB2 HADR or Microsoft SQL for full HA (requires 2database servers).►9.1.6 NetworkDB2 for Linux, UNIX, and Windows 9.7 FP5 or later and Microsoft SQL Server Enterprise2008 R2 SP1 or later are required.It is important to note that the storage system used for the database servers must be able tosupport the SUSTAINED IOPs required. For example, if a high end storage such as the IBMXIV® Storage System is used, then configure the storage LUNs for the required sustainedIOPS.DB2The Lotus Notes Traveler DB2 database buffer pool can be set to 1- 2 GB based on availablephysical memory on the server and the user load. As an example, for a Lotus Notes Travelerpool supporting 8,000 devices, use a buffer pool up to 2 GB on a DB2 server running with8-16 GB memory.Consider the following DB2 database configuration parameters for a Lotus Notes Travelerdeployment:► LOGBUFSZ: Log buffer size, a good starting point to set this is 8192.► LOGFILSIZ: Log file size, A good starting point to set this is 8192.► MINCOMMIT: Number of commits to group, a good starting point to set this is 1.► LOGPRIMARY: Number of primary log files, a good starting point to set this is 120.► LOGSECOND: Number of secondary log files, a good starting point to set this is 10.Ideally, the Lotus Notes Traveler servers and the mail servers will all be located at the samelocation. If the mail servers are located in a different location the latency may create abottleneck on the server.9.1.7 User authenticationGo to the Internet Protocols, Domino Web Engine tab.Review the Memory Caches section.378 IBM Notes Traveler Hints and Tips for a Successful Deployment

The Maximum cached users field is used to store a users name, password, and a list ofgroups that the user belongs to. A user is added to this cache after they successfullyauthenticate with the Lotus Notes Traveler server. The default setting for this field is 64. If thenumber of current authenticated users logged in exceeds this value, some performanceimprovements may be gained by increasing the number of the Maximum cached users. Toreview the current values, look at the statistics from a recent NSD file. As a general guideline,when adjusting any of the "Domino.Cache.*.Count" statistics, they should be slightly less thantheir "Domino.Cache.*.MaxSize" counterpart. In this case, the "Domino.Cache.UserCache.Count" should be slightly less than the "Domino.Cache.User Cache.MaxSize". If thevalue listed in the Domino.Cache.User Cache.Count is larger than the Domino.Cache.UserCache.MaxSize, then try slowly incrementing the maximum value for the "Maximum cachedusers", as shown in the Memory Cache section screen capture above, until the Count nolonger reaches the Maximum. Given the resources this value should be roughly 3 times thenumber of users.9.1.8 Transactional loggingGo to the Transactional Logging tab.Disable Transactional Logging. The Lotus Notes Traveler server is not a typical server, asthere is very little writing to Domino databases. With the small number of writes necessary, itis not necessary to enable Transactional Logging.9.2 Problem determination guidesThe following problem determination guides are updated regularly and can be helpful for youif you are troubleshooting an issue with Lotus Notes Traveler:Lotus Notes Traveler FAQ - http://www-01.ibm.com/support/docview.wss?uid=swg21450615APAR Listing -http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Lotus_Notes_Traveler_APAR_listingPerformance and Tuning -http://www.ibm.com/developerworks/lotus/library/notes852-trav-perf/index.htmlhttps://idoc2.swg.usma.ibm.com/domino/index.jsp?topic=/com.ibm.help.lnt8532.doc/collecting_logs_for_ibm_support.htmlChapter 9. Tuning and troubleshooting 379

9.3 Troubleshooting techniquesIBM Lotus Notes Traveler Support provides the common issues with their solutions on FAQpage for Lotus Notes Traveler(http://www-01.ibm.com/support/docview.wss?uid=swg21450615). This site is updatedregularly and you can visit 9.3.2, “Common user problems” before opening a PMR with IBMSupport.When you encounter a problem, check your Lotus Notes version and consider updating yourLotus Notes Traveler to the latest code level for the release that you are running to eliminateany problems that have already been addressed, and usually can get your server up andrunning as quickly as possible. Because any code fixes for new problems that are found areincluded on the latest code stream, you will most likely be asked to upgrade to the latest levelof the code to apply any fixes from IBM Support.For the latest code releases, see Recommended maintenance page(http://www-01.ibm.com/support/docview.wss?uid=swg24019529).These sections describes the issues that you might experience with the server and from auser perspective:9.3.1 ServerUnderstanding high availabilityStarting with Notes Traveler 8.5.3 Upgrade Pack 1 release, pooled Notes Traveler serversbalance the user load across the server pool. The load balancing algorithm is based on NotesTraveler Availability Index (AI) plus biases.Each active user is assigned to one Notes Traveler server in the pool. The user stays active inthe pool for 24 hours from last time the user device contacted the pool. This assigned servermonitors the user mail file for changes so that changes that need to be sent to the device willbe up to date when the devices connect to server next time.On each request from the device the load balancer determines which is the best server tohandle the request. The best server is defined by comparing all of the servers relative AIs witheach other, and the server with the best relative AI becomes assigned server and handles therequest for that user. If a new server has a better AI including biases than the currentmonitoring server, then the user is routed to the new server and that new server becomes thenew monitoring server.The biases are determine by adding NTS_ROUTE_CURRENT_BIAS (default value of 20) tothe AI for the server that is current assigned to monitor the user and addingNTS_ROUTE_LOCAL_BIAS (default value 10) to the server that has the current request fromthe device.The following table shows examples of different AIs (where 100 is 100% available) and howthe message was routed. In each example Server 1 is where the request was received andServer 3 is the current monitoring server.380 IBM Notes Traveler Hints and Tips for a Successful Deployment

CrashesIf you are experiencing a Lotus Domino/Traveler server crash, there are three major thingsthat are needed to assist you to identify the issue:►►►NSD logs capturing the crash, which can be found at:\Lotus\Domino\data\IBM_TECHNICAL_SUPPORT\NSD.logJavacore file is required if the crash / hang is caused by java code which can be found at:\Lotus\Domino\javacore.txtThe Traveler logs, which can be found at:\Lotus\Domino\data\IBM_TECHNICAL_SUPPORT\traveler\logsHere we guide you, by an example, of the process for troubleshooting a server crash problem:1. When Lotus Notes Traveler Server crashes, search "Panic" in the NSD log fileThe following is a crash report example that caused by a bad document.############################################################### thread 116/119: [ nserver: 2c74: 2c44] FATAL THREAD (Panic)### FP=0x300b6168, PC=0x77676eba, SP=0x300b6168### stkbase=0x300c0000, total stksize=4194304, used stksize=40600### EAX=0x0000d7ce, EBX=0x00000c4c, ECX=0x300b51b8, EDX=0xFFFFFFFDF80AE50### ESI=0x00000000, EDI=0x00000000, CS=0x00000033, SS=0xFFFFFFF0000002B### DS=0x00000000, ES=0x00000000, FS=0x00000000, GS=0xFFFFFFF00000000 Flags=0x00000287############################################################[ 1] 0x77676eba ntdll.ZwWaitForSingleObject+10 (4,300b84d8,300bb56a,300bb540)[ 2] 0x7745c0b0 kernel32.WaitForSingleObjectEx+160 (c4c,0,0,c4c)@[ 3] 0x00834cdb nnotes.FRSendCommandToService+1943 (300bb800,300bbb18,0,830fc4)@[ 4] 0x008385c4 nnotes.OSRunExternalScript+5860 (4,0,2aaa084,3)@[ 5] 0x00831df1 nnotes.FRTerminateWindowsResources+2277 (0,0,90b5a20,0)@[ 6] 0x0083b58e nnotes.OSFaultCleanupExt+622 (0,83118b,150014,2aae1b0)@[ 7] 0x0083c005 nnotes.OSFaultCleanup+29(76F72505C3A4322,56C6946206D6172,F4C5C4D42495C73,96D6F445C737574)@[ 8] 0x0085597a nnotes.OSNTUnhandledExceptionFilter+626 (300bea90,2a91164,300bfb00,4d)@[ 9] 0x007c5a6c nnotes.Panic+856 (dc49780,2a93c9b,f8817e8,191c)@[10] 0x100079df nserverl.ProcessMonitorTask+899 (6f550071,0,2c74,c2e0df4)@[11] 0x10001b21 nserverl.Scheduler+969 (0,0,0,0)@[12] 0x007d654e nnotes.ThreadWrapper+330 (0,0,0,0)[13] 0x7744be3d kernel32.BaseThreadInitThunk+13 (0,0,0,0)[14] 0x77656861 ntdll.RtlUserThreadStart+33 (0,0,0,0)...... OS Data -> MM/OS Structure Information (Time 04:16:32) ------ @@>Start Time = 09/20/2012 04:11:14 AMCrash Time = 09/20/2012 04:15:24 AMDomino Controller Enabled = 1Domino Controller Current Log = dcntrlr201209200411.logChapter 9. Tuning and troubleshooting 381

Error Message = PANIC: Process C:\Program Files\IBM\Lotus\Domino\nTraveler.EXE (6428/0x191C)has terminated abnormallyNote the crash time: Crash Time = 09/20/2012 04:15:24 AM2. Now look at the javacore log file1TISIGINFO Dump Event "gpf" (00002000) received1TIDATETIME Date: 2012/09/20 at 04:14:55Note the time: 2012/09/20 at 04:14:55Check the 0section section.3. Find the section: "0SECTION THREADS subcomponent dump routine". Look at thecurrent thread that was running when the server crashed (also known as "caused thecrash").0SECTION THREADS subcomponent dump routineNULL =================================NULL 1XMCURTHDINFO Current threadNULL ----------------------3XMTHREADINFO "DS-11a4[4r1xGwAA][2][EFE7C8B7D48D83672879533E7664B0DE]"J9VMThread:0x000000003C70E400, j9thread_t:0x00000000143DE280,java/lang/Thread:0x000007FFEBC0A860, state:R, prio=53XMTHREADINFO1(native thread ID:0x11A4, native priority:0x5, native policy:UNKNOWN)3XMTHREADINFO3Java callstack:4XESTACKTRACEatcom/lotus/sync/dca/access/NativeAccess.jniConvertBodyToHtml(Native Method)4XESTACKTRACEatcom/lotus/sync/dca/access/NativeAccess.convertBodyToHtml(NativeAccess.java:2705)4XESTACKTRACEatcom/lotus/sync/dca/access/ContentStore.readDocument(ContentStore.java:4187)4XESTACKTRACEatcom/lotus/sync/dca/fieldmap/Converter.exportDocGeneric(Converter.java:928)4XESTACKTRACEatcom/lotus/sync/dca/fieldmap/Converter.exportDoc(Converter.java:403)4XESTACKTRACEatcom/lotus/sync/dca/BackEndMonitor.getEntry(BackEndMonitor.java:1240)4XESTACKTRACEatcom/lotus/sync/dca/BackEndMonitor.getDataItem(BackEndMonitor.java:897)4XESTACKTRACEatcom/lotus/sync/dca/BackEndMonitor$1.Next(BackEndMonitor.java:837)4XESTACKTRACEatcom/lotus/sync/caf/filters/OrderedResultsGetFilter.Next(OrderedResultsGetFilter.java:111)4XESTACKTRACEatcom/lotus/sync/caf/filters/ToLongGUIDFilter.Next(ToLongGUIDFilter.java:102(Compiled Code))4XESTACKTRACEatcom/lotus/sync/caf/filters/GetDataItemsObjectsFilter.Next(GetDataItemsObjectsFilter.java:56)4XESTACKTRACEatcom/lotus/sync/caf/filters/GetActiveSyncAttachmentsFilter.Next(GetActiveSyncAttachmentsFilter.java:146)4XESTACKTRACEatcom/lotus/sync/caf/util/EnumWithCacheIterator.fill(EnumWithCacheIterator.java:86)4XESTACKTRACEatcom/lotus/sync/caf/util/EnumWithCacheIterator.hasNext(EnumWithCacheIterator.java:99)382 IBM Notes Traveler Hints and Tips for a Successful Deployment

4XESTACKTRACEatcom/lotus/sync/TSS/DBInt/CafDB.putResultRowsIntoRetrieveObject(CafDB.java:1652)4XESTACKTRACEat com/lotus/sync/TSS/DBInt/CafDB.retrieveRecords(CafDB.java:2193)4XESTACKTRACEat com/lotus/sync/TSS/DBInt/CafDB.retrieveRecords(CafDB.java:1859)4XESTACKTRACEatcom/lotus/sync/TSS/DBInt/CoreDB.retrieveRecords(CoreDB.java:1442)4XESTACKTRACEatcom/lotus/sync/TSS/DBInt/CoreDB.retrieveRecords(CoreDB.java:1406)4XESTACKTRACEatcom/lotus/sync/TSS/CoreEngine/CoreEngine.retrieveRecords(CoreEngine.java:1094)4XESTACKTRACEatcom/lotus/sync/TSS/CoreEngine/CoreEngine.processAction(CoreEngine.java:257(Compiled Code))4XESTACKTRACEatcom/lotus/sync/TSS/CoreEngine/CoreEngine.processAction(CoreEngine.java:179(Compiled Code))4XESTACKTRACEatcom/lotus/sync/TSS/QMgr/QMgrObserver.processAction(QMgrObserver.java:109(Compiled Code))4XESTACKTRACEatcom/lotus/sync/TSS/QMgr/QMgrObserver.doWork(QMgrObserver.java:96(Compiled Code))4XESTACKTRACEatcom/lotus/sync/TSS/Action/ActionMgrLocal2$HTTPActionMgrLocal.sendAction(ActionMgrLocal2.java:161(Compiled Code))4XESTACKTRACEatcom/lotus/sync/TSS/Action/ActionMgr.add(ActionMgr.java:195(Compiled Code))4XESTACKTRACEatcom/lotus/sync/TSS/SyncMLServer/tss/TSSSession.sendAction(TSSSession.java:3243)4XESTACKTRACEatcom/lotus/sync/TSS/SyncMLServer/tss/TSSSession.sendAction(TSSSession.java:3265)4XESTACKTRACEatcom/lotus/sync/TSS/SyncMLServer/tss/TSSSync.sendAction(TSSSync.java:4959)4XESTACKTRACEatcom/lotus/sync/TSS/SyncMLServer/tss/TSSSync.sendAction(TSSSync.java:4946)4XESTACKTRACEatcom/lotus/sync/TSS/SyncMLServer/tss/TSSSync.doRetrieve(TSSSync.java:2986)4XESTACKTRACEatcom/lotus/sync/TSS/SyncMLServer/tss/TSSSync.doRetrieve(TSSSync.java:3057)4XESTACKTRACEatcom/lotus/sync/TSS/SyncMLServer/tss/TSSSync.sendIterateToNextRecord(TSSSync.java:3149)4XESTACKTRACEatcom/lotus/sync/TSS/SyncMLServer/protocol/syncml/ds/server/RequestHandler.sendCommands(RequestHandler.java:1344)4XESTACKTRACEatcom/lotus/sync/TSS/SyncMLServer/protocol/syncml/RequestHandlerCommon.sendSyncBodyCommands(RequestHandlerCommon.java:1540)4XESTACKTRACEatcom/lotus/sync/TSS/SyncMLServer/protocol/syncml/RequestHandlerCommon.handleRequest(RequestHandlerCommon.java:167)4XESTACKTRACEatcom/lotus/sync/TSS/SyncMLServer/protocol/syncml/SyncServletCommon.handleRequestBody(SyncServletCommon.java:478)4XESTACKTRACEatcom/lotus/sync/TSS/SyncMLServer/tss/TSSServlet.handleRequestBody(TSSServlet.java:174)4XESTACKTRACEatcom/lotus/sync/TSS/SyncMLServer/protocol/syncml/SyncServletCommon.handleRequest(SyncServletCommon.java:456)Chapter 9. Tuning and troubleshooting 383

4XESTACKTRACEatcom/lotus/sync/TSS/SyncMLServer/tss/TSSServlet.handleRequest(TSSServlet.java:152)4XESTACKTRACEatcom/lotus/sync/TSS/SyncMLServer/protocol/syncml/SyncServletCommon.doPost(SyncServletCommon.java:95)4XESTACKTRACEatcom/lotus/sync/servlet/WorkManager$WorkerRunnable$1.run(WorkManager.java:1972)4XESTACKTRACEatcom/lotus/sync/util/ThreadPoolThread.run(ThreadPoolThread.java:391(Compiled Code))3XMTHREADINFO3No native callstack available on this platformWe can now identify the crash is caused by the Lotus Notes Traveler thread ID (nativethread): "DS-11a4" from jniConvertBodyToHtml(Native Method) (first line in the stack).4. Search in the Activity_logs file for the thread ID, DS-11a4 around the time that the crashhappened.09/20 04:14:55.707] FINEDS-11a4[4r1xGwAA][2][EFE7C8B7D48D83672879533E7664B0DE] CN=username/OU=organization unit/OU=organization unit/O=organizationCNotesDb.cpp.CNotesDb::GetAttachmentData#7035 Skipping this attachment b/calready included in mime with host type(2304) or size==0, file name = 'mime.htm'size = 61259 on NoteId=19506The crash is found when Lotus Notes Traveler server is accessing a documentEFE7C8B7D48D83672879533E7664B0DE.For more information about the Activity log, see Activity logs(http://www-10.lotus.com/ldd/rbtravelerwiki.nsf/dx/9.2.4_Activity_logs).5. Check SystemDump log file for the document information.The SystemDump log file show that the server has already banned this document and nofurther crashes will occur due to this "bad" document:########## Banned Documents (Thu Sep 20 06:02:58 EDT 2012) ##########Description: List of documents that have been banned.EMail EFE7C8B7D48D83672879533E7664B0DE CN=user name/OU=organizationunit/OU=organization unit/O=organizationSome customers have reported an uncommon, but highly disruptive scenario in which aparticular Notes document is corrupted or contains non-standard content that will causethe Domino Server API to crash the Lotus Traveler server when trying to process theparticular document. The problem is amplified by the fact that Lotus Traveler will detect thefailed sync and retry the document once restarted. The problem generally resolves itselfwhen the failing document is deleted by the end user, moved to a non-syncing folder, orsimply moves outside the filter window for the particular user. This is addressed by thisAPAR for example:LO70193 Server crash converting to html if document contains certain type of MIMEattachment.For more information about SystemDump log, see Systemdump log(http://www-10.lotus.com/ldd/rbtravelerwiki.nsf/dx/9.2.2_SystemDump_logs).High processor usageA high processor usage issue with the Lotus Notes Traveler server is usually attributed to alack of resources. When this occurs, you will noticed that the work requests are "backed up"in the queue while other work is trying to be accomplished. The server might also busy in384 IBM Notes Traveler Hints and Tips for a Successful Deployment

freeing some resources to allow for the processing to occur. Here we describe commonreasons why high processor usage might occur and ways to help resolve the problem.HTTP threads are not set correctlyLotus Notes Traveler devices utilize Lotus Domino web server HTTP threads whencommunicating with the server. If the number of active HTTP threads is insufficient, thefollowing problems might occur:►►►Apple device users might experience "Cannot connect to server" messages or slowresponsiveness when opening, sending, or synchronizing email, contacts, or calendaritems and when downloading email attachmentsOther device users might see error 503 (Server busy) messages in the Lotus NotesTraveler client interface, experience sync failures, and general slow responsivenessServer processor and memory utilization might increase to abnormal levels.How to determine the number of active HTTP threads needed for Lotus NotesTravelerThe number of active HTTP threads needed for Traveler is calculated with the followingformula:1.2 x Number of registered devices = Number of needed active HTTP threadsHow to determine the number of Notes Traveler devicesAt the Domino console on the Lotus Notes Traveler server, run the following command:tell traveler stat showIn the output displayed by the command, find Push.Devices.Total, which is the total number ofdevices registered with the server.For example:Push.Devices.Total = 225This indicates that 225 devices are registered for synchronization with the Notes Travelerserver. This number of devices indicates that at least 270 HTTP threads are needed (1.2 x225 = 270).If the console output is scrolling too quickly to find this information, the info can be dumped toa file by doing the following:1. Run the console command tell traveler systemdump stat2. Open \data\IBM_TECHNICAL_SUPPORT\traveler\logs\dumps\systemdump.log3. Search for Push.Devices.TotalHow to determine the current number of active HTTP threads and where to set thisThe current number of active HTTP threads allocated by the Domino web server at start timecan be found in the Server document on the Internet Protocols --> HTTP tab in the "Numberactive threads" field.The Lotus Notes Traveler database might be fragmentedWhile fragmentation should not be much of a problem in 8.5.3 Upgrade Pack 1 and laterversions of the product, it does not hurt to ensure this is running smoothly.Chapter 9. Tuning and troubleshooting 385

How to set the defrag to run on startup intervals1. Add NTS_DEFRAG_INTERVAL_DAYS to the notes.ini parameter. For example, to setinterval of 30 days add:NTS_DEFRAG_INTERVAL_DAYS=302. Restart the Lotus Traveler server. From that point on, if Lotus Traveler server is restartedand it has been 30 days since the last defrag, then the defrag operation will run.3. To force a defrag to run, delete the parameter NTS_LAST_DEFRAG from the notes.ini fileand restart the server. If NTS_DEFRAG_INTERVAL_DAYS is set and there is no lastdefrag timestamp, then the server will perform a defrag and reset the timestamp.How to manually run defrag1. Shutdown the Lotus Notes Traveler and the Domino HTTP tasks on the server by runningthe following commands:tell traveler quittell http quit2. Be sure that both the HTTP and the Lotus Notes Traveler process are completely stopped.3. Start the Lotus Notes Traveler using the defrag parameter:load traveler -defrag4. The defrag command runs when the Lotus Note Traveler Server starts. The server willstart normally after the defrag operation completes.Note that the defrag operation might take more than 30 minutes to complete depending ondatabase size and system capabilities.5. If the Domino HTTP task is not started automatically by Lotus Notes Traveler, then startHTTP manually.Load HTTP.Memory issuesYou can see the memory usage by running tell traveler mem show.This output similar to this:Java garbage collection does not take place until about 95% of the memory is used. If thememory continues to stay high for a sustained period of time, consider the following toaddress memory usage issue:►Be sure that you are on the latest level of code for the release that you are on. You can findthe latest levels of code at Recommended maintenance page. The memory leak issuemight have addressed already.386 IBM Notes Traveler Hints and Tips for a Successful Deployment

►You can increase the memory that the Lotus Notes Traveler process can access. You canmodify the memory size setting on the "Lotus Traveler" tab of the server document.Note for Linux platform: Do not give more than 2GB memory size for a Linux system. This isbecause there is currently only a 32-bit version of Domino code. Thus, the 32-bit Javalibraries are used and they are restricted to 32-bit memory constraints. If you increase ismuch larger than 2 GB, the Lotus Notes Traveler server will not start.Network concernsYou can detect the connection to the servers from Lotus Notes Traveler with the Domino tracecommand:traceThis command allows you to ensure that the servers can connect to each other and give youan idea of the connection speed.Even the best configured system can encounter difficulties on a problematic network.Unfortunately "network problems" can be among the most difficult to diagnose. Because oftheir complexity, network conditions are often the last consideration in troubleshooting anddebugging. Some things to take into consideration when designing your Lotus Notes Traveler,or looking for problems.Naming ConventionsNaming schemes and problems are often found at the root of "network problems." So audityour naming and addressing schemes and check the following:► Server configuration documents - server documents, connection documents, and son on.► Host files - If present, check for them, because a host file will override any name servers.► DNS accuracy - does the name resolve to the expected address?► DNS availability - can the system reach its DNS server reliably?► Log files - to see what names were used to reach the systems in question.Ensure that you use consistent names, for example, fully qualified domain name (FQDN)) forall servers in your deployment, and that those names are consistently resolved across yourenterprise.LatencyLatency (that is, delay in transit) is a common problem in wide-area network (WAN)environments when it comes to Lotus Notes Traveler. For example, if a mail server is notlocated in the same network center, but rather in another center across the country or onanother continent, the latency will cause long running HTTP threads. If there are too many ofthese, it may slow down the other connections as well. This characteristic of network trafficcan best be measured by packet captures (using a tool such as Sniffer, WireShark, orSurveyor) taken at either endpoint of the connection. Most network analysis software cancalculate latencies, in terms of both "average" latency and "latency since previous packet."Some latency is to be expected in wide-area networking. Isolating the point at which thelatency is introduced may require multiple packet capture sessions, in which captures aretaken from different points on the client-to-server network path; you have to engage yournetworking team for assistance in this activity.Chapter 9. Tuning and troubleshooting 387

Important note: The timing statistics of ping, traceroute and similar commands, while helpful,are not a proper measure of network latency. Those commands use a protocol (ICMP/IP)which is not subject to the same handling and prioritization as TCP/IP packets. In fact, mostnetwork infrastructure equipment, when under congestion, discards any or all ICMP packetsbefore it discards any TCP packet. Therefore, those commands, in most circumstances,indicate conditions that are more negative than those experienced by your "real" TCP/IPconnections. Use these commands to indicate overall connectivity (that is "How are mypackets getting to the server?"), but do not use their timing results for latency analysis in acongested network.The following are tools that can help troubleshooting network issues:1. Server diagnostics and statistics– Domino statistics include various network statistics, including per-connection andby-session information. See your Domino documentation for more information.– The netstat command supports per-protocol statistics (check your OS documentationfor the proper options), which can include packets retransmitted, packets sent andreceived, and the like.2. Network Analysis software– WireShark is a freeware packet capture and analysis package; it is available fordownload from http://www.wireshark.org.– The netstat command provides limited statistics on general network traffic issues.Network conditions can have a significant impact upon your Lotus Notes Travelerperformance. It is essential that you partner with your networking team to understand thegeneral layout of your enterprise network, identify potential "hot spots", and gain anunderstanding of your network's "normal" performance level.9.3.2 Common user problemsThough most of the issues that a user experiences when using the product are on the serverside, there are a few that can be resolved from the device.Read and unread marks are not sentThere are two reasons why the read and unread marks are not set:► Unread replication is not enabledUnread replication is enabled for each user automatically by the Lotus Notes® Travelerserver so that unread marks synchronize correctly with the device. To activate unreadreplication manually, perform the following procedure:1. From the Domino Administrator, click the Files tab.2. Select the databases for which you are enabling the replication of unread marks.3. From the Tools panel, click Database -- Advanced Properties.4. Click Select and then Replicate unread marks.5. To enable replication of unread marks for the selected databases across all servers, clickAll servers.6. To enable replication of unread marks for any cluster containing a replica of the database,click Clustered server only.7. Click OK.388 IBM Notes Traveler Hints and Tips for a Successful Deployment

►This issue is described in Infocenter reference(http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Enabling_syncing_of_read_or_unread_changes_A853UP1).The read and unread marks are not synchronized "immediately" from devices when anemail is read.Whenever an email is read from the device, Lotus Notes Traveler application flags theemail as been read, and keeps track of this from the device perspective. On the next"significant sync", Lotus Notes Traveler application sends all of these flags to the server.A "significant sync" means either sending and email, retrieving an email, deleting anemail, or a manual synchronization performed by the user (pushing the "sync now"button). The reason for this is to keep the amount of data transfer to a minimum and not tosynchronize data that can be batched up and sent as one package at a time andimplement multiple things in the mail file. This is to keep performance high in the serverand limit the bandwidth that is needed for communication.If a user would like these read and unread marks to come across immediately, just performa manual synchronization, or send, receive, and delete an email.Emails not being sent or receivedThis is common when the system is taxed for resources. Review the sections for "High CPU"and "Memory concerns" in the 9.4.1 Server to fix this issue.Multiple calendar entries are on the deviceThere can be an issue with the IDs that are assigned to the entries that are maintained withinthe device database if there have been issues in the communication with the server thatcause these to be duplicated. The way to fix this on an Android device is to go to the LotusTraveler application on the device, and press the menu button. Select Tools from there andchoose Replace the data on the device. Select Replace to replace the calendar data andre-synchronize the device.Multiple emails are on the deviceThere can be an issue with the IDs that are assigned to the entries that are maintained withinthe device's database if there have been issues in the communication with the server thatcause these to be duplicated. The fix this problem in an Android device, go to the LotusTraveler application on the device, and press the menu button. Select Tools from there andchoose Replace the data on the device. Select Replace to replace the email data andre-synchronize the device.Device fails to connect to the serverThis is usually due to the server being unresponsive and is usually due to a memory or highprocessor situation occurring on the server. Review the sections for "High CPU" and "Memoryconcerns" in the 9.4.1 Server section to fix this.DA Domain error 0 on an Apple deviceThis happens when a new user is trying to setup Lotus Notes Traveler on a new Apple device.This is caused usually by the OPTIONS HTTP method being blocked to the Lotus TravelerServer.You can detect if the OPTIONS method is getting through to the server by enabling HTTPdebug threads. To do this, run this command on the console:tell http debug thread onChapter 9. Tuning and troubleshooting 389

(tell http debug thread off turns this debugging off.)This command causes htthr* files to be written to the IBM_TECHINCAL_SUPPORT directory.When looking at these files after an Apple user has tried to log in and set up a device, you willsee something similar to this in the file:*** New Request -- Parse and Check Request: Session 6069, Thread e30, Clock 1752574875OPTIONS /Microsoft-Server-ActiveSync HTTP/1.1Host: 9.37.30.206User-Agent: Apple-iPad2C1/902.206Content-Length: 0Accept: */*X-MS-PolicyKey: 0Authorization: ****************Accept-Language: en-usAccept-Encoding: gzip, deflateConnection: keep-alive*** Process Request: Session 6069, Thread e30, Clock 1752574891*** Client IP Address [9.27.49.215], Server IP Address [9.37.30.206]: Session 6069, Thread e30,Clock 1752574891*** Start Request Step: Session 6069, Thread e30, Clock 1752574906*** Raw Request Step: Session 6069, Thread e30, Clock 1752574906*** Create Sub Request: Session 6069, Thread e30, Clock 1752574906*** End Request Step: Session 6069, Thread e30, Clock 1752574906*** Process Request: Session 6069, Thread e30, Clock 1752574906*** Client IP Address [9.27.49.215], Server IP Address [9.37.30.206]: Session 6069, Thread e30,Clock 1752574906OPTIONS /traveler/Microsoft-Server-ActiveSync HTTP/1.1Host: 9.37.30.206User-Agent: Apple-iPad2C1/902.206Content-Length: 0Accept: */*X-MS-PolicyKey: 0Authorization: ****************Accept-Language: en-usAccept-Encoding: gzip, deflateConnection: keep-alive*** Start Request Step: Session 6069, Thread e30, Clock 1752574922*** Raw Request Step: Session 6069, Thread e30, Clock 1752574922*** Pre Authenticate Step: Session 6069, Thread e30, Clock 1752574938*** Authenticate Step: Session 6069, Thread e30, Clock 1752574938*** Post Authenticate Step: Session 6069, Thread e30, Clock 1752574938*** Get Group List Step: Session 6069, Thread e30, Clock 1752574938*** Authorized Server Access Step: Session 6069, Thread e30, Clock 1752574938*** Translate Step: Session 6069, Thread e30, Clock 1752574938*** Post Translate Step: Session 6069, Thread e30, Clock 1752574938*** Authorized Step: Session 6069, Thread e30, Clock 1752574938*** Process Request for User CN=t u2/O=munse: Session 6069, Thread e30, Clock 1752574938*** Calling Url Cache Process Request: Session 6069, Thread e30, Clock 1752574953*** Calling Inotes Process Request: Session 6069, Thread e30, Clock 1752574953*** Post write Buffer, bytes [679]: Session 6069, Thread e30, Clock 1752574953390 IBM Notes Traveler Hints and Tips for a Successful Deployment

HTTP/1.1 200 OKDate: Tue, 02 Oct 2012 19:38:44 GMTSet-Cookie: SessionID=DA950FBRD9; path=/Cache-Control: no-storeServer: Lotus-DominoCache-Control: privateAllow: OPTIONS,GET,POSTPublic: OPTIONS,GET,POSTVary: Accept-EncodingMS-ASProtocolVersions: 2.5,12.0,12.1MS-ASProtocolCommands:Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCertMS-Server-ActiveSync: 8.1Content-Type: application/vnd.ms-sync.wbxmlContent-Length: 0*** Returned from Process Request, Request Processed: Session 6069, Thread e30, Clock 1752574953*** End Request Step: Session 6069, Thread e30, Clock 1752574953*** Log Request: Session 6069, Thread e30, Clock 1752574953If you do not see this present in the htthr files for your incoming Apple device, OPTIONS iseither blocked or not enabled. To solve this problem, first, ensure that there is not a proxy inplace in front of the server that is not allowing OPTIONS to be passed through to the server.This is the common problem.If you are using internet site documents on your server, you must allow for the OPTIONSmethod to be passed through to the server. To do this, follow these steps:1. Open the Internet site document for Web Protocol in edit mode.2. Click Basic.3. Either set the "Use this web site" to handle requests which cannot be mapped to this siteto Yes, or set the Host names or addresses mapped to this site with the host name that theLotus Notes Traveler client uses to connect to this server.4. Click Configuration.5. Optional: Set Home URL to /traveler if you want the Lotus Notes Traveler user home pageto be the default site for this server.6. For Allowed Methods, select GET, POST, and OPTIONS.7. Restart the HTTP server.Chapter 9. Tuning and troubleshooting 391

392 IBM Notes Traveler Hints and Tips for a Successful Deployment

10Chapter 10.Appendix AIn this appendix, we walk through the systemdump log. This can be used to provide anoverview of the system configurations and status of the server. The below is an example ofwhat you would see in a systemdump from 8.5.3 upgrade pack 1. Depending on the settingsthat are in place, some different information will be displayed. Please use the below as anexample and observe some of the annotations that were made within the systemdump.This example contains the following basic information:► Two users: "t u1" and "t u3"► Server IP address: 9.37.30.206► External server URL: "http://9.37.30.206/traveler"► Organization: "organization"► Domain: "domain."► A 32-bit system is use for testing purposes only.► The comments are in bold.© Copyright IBM Corp. 2013. All rights reserved. 393

IBM Lotus Notes Traveler Server system dumpThis section of the systemdump shows the versions of the software that are installed on themachine. It also denotes the database connection URL, as you see here that this isconfigured to DB2 from this entry in the section: Database Connection URL:jdbc:db2://chevy.rtp.raleigh.ibm.com:50000/trvlrdbYou can see the time the server was started, how long the server has been up, and anysystemdump options that were supplied with the command to generate the systemdump.############### IBM Lotus Notes Traveler Server system dump (Wed Sep 05 12:29:03 EDT 2012)###############Domino Version: Release 8.5.3|September 15, 2011Domino Platform: Windows/32Domino Install Type: Domino Enterprise Server License (4)Domino Server Name: 9.37.30.206/organizationDatabase Connection URL: jdbc:db2://chevy.rtp.raleigh.ibm.com:50000/trvlrdbCurrent Time (Local): Wed Sep 05 12:29:03 EDT 2012Current Time (GMT): Wed Sep 05 16:29:03 GMT 2012Lotus Notes Traveler Started: Wed Sep 05 11:28:55 EDT 2012 (running for 0 days, 1 hours, 0minutes, and 8 seconds)System Dump options: [status, java, configuration, threads, threaddata, stat, push, security,sync, banneddoc, mailreplicas, database, dbconfig, ha]Status (Wed Sep 05 12:29:03 EDT 2012)This section shows the status of the server (Green, Yellow, or Red), a processor snapshot,and memory usage of the server. The Status messages are configurable parameters and aredefined at this URL.If your server is configured for high availability, the Availability Index is also given. TheAvailability Index is a number where the value is anywhere from 100 to -200. The value of thisis defined as follows:The number begins with 100, and then the resources are taken into account. The CPUusage is subtracted, as well as the memory usage. From a user's perspective whenaccessing the server pool, they are given a +10 to the last server they accessed within thepool. A value of 100 is very available and a value of -200 is very unavailable.The CPU snapshot is taken every 15 minutes with a cache size of 100 which provides 24hours of data. This can be configured with adding or changing the following notes.iniparameters:► NTS_CPU_UTILIZATION_CACHE_SIZE = 100

2012-09-05 12:14:00 EDT 0.01 29 920 100 2 02012-09-05 12:29:00 EDT 0.02 30 960 100 2 0The CPU and memory usage history shown here are the snapshots used in the average.These snapshots are taken of the memory and CPU every 15 minutes, as can be seen by the"Date" column.Memory Usage:Java Memory Usage

Java Dump (Wed Sep 05 12:29:03 EDT 2012)This section denotes when the last Java dump was made, and where this file is located.The following are log snippets of the Configuration sections.########## Configuration (Wed Sep 05 12:29:04 EDT 2012) ##########Description: List of the current configuration values in use by the Lotus Notes Traveler serverbased on the Lotus Traveler server document tab and any notes.ini overrides.The complete notes.ini file is also included.All configuration values:-------------------------ADMINP_POLL_INTERVAL = 0DEBUG_OUTFILE = ""LOGFILE_DIR = ""NTS_64_BIT = falseNTS_ACCESS_ALLOW = ""

NTS_ADDRESSCACHE_ENABLED_SYM_MAIL = trueNTS_ADDRESSCACHE_ENABLED_WM_MAIL = trueNTS_ADDRESSCACHE_ENCODING_ENABLED_AS = trueNTS_ADDRESSCACHE_EXPINTERVAL = 30NTS_ADDRESSCACHE_LIFETIME = 1440NTS_ADDRESSCACHE_MAX_ENTRIES = 10000NTS_ADMIN_DIR_CAT_EXT = "" (ext = "")NTS_APPLE_ENCRYPT_ENABLED = trueNTS_AS* are parameters that work with Active Sync sessions.NTS_AUTOSTART_HTTP = true

NTS_CONSTRAINT_DB_CONNECTION_ENTRY = 280number of database connections.NTS_CONSTRAINT_DB_CONNECTION_EXIT = 224of database connections (80% of entry).

NTS_DB2* are settings that are for DB2 HADR Information.NTS_DB2_ADMINBUFFERPOOL = "TRAVELERADMINBP"NTS_DB2_ADMINTABLESPACE = "TRAVELERADMINTS"NTS_DB2_ALT_PORT = ""NTS_DB2_ALT_SERVER = ""NTS_DB2_BUFFERPOOL = "TRAVELERBP"NTS_DB2_SCHEMA = ""NTS_DB2_TABLESPACE = "TRAVELERTS"NTS_DB* are the settings for the database that is being accessed by Lotus Notes Traveler.NTS_DBCONNECTIONDEATHINTERVAL = 21600NTS_DBDRIVERCLASS = "com.ibm.db2.jcc.DB2Driver"

NTS_DEVICECAPABILITIESWRAPPER are settings that are used in defining settings for thedevice server interaction.NTS_DEVICECAPABILITIESWRAPPER_ALARM_ORDER = 4NTS_DEVICECAPABILITIESWRAPPER_ALARM_ROUGH_SIZE = 20NTS_DEVICECAPABILITIESWRAPPER_ATTENDEE_ORDER = 2NTS_DEVICECAPABILITIESWRAPPER_ATTENDEE_ROUGH_SIZE = 30NTS_DEVICECAPABILITIESWRAPPER_DESCRIPTION_ORDER = 1NTS_DEVICECAPABILITIESWRAPPER_DISABLE_EVENT_TRUNCATION = falseNTS_DEVICECAPABILITIESWRAPPER_EVENT_TRUNCATE_MAX_OBJ_OFFSET_FACTOR = 0NTS_DEVICECAPABILITIESWRAPPER_LOCATION_ORDER = 3NTS_DEVICECAPABILITIESWRAPPER_SERVER_WINS_TRUNCATION = falseNTS_DEVICECAPABILITIESWRAPPER_SUMMARY_ORDER = 5NTS_DEVICECAPABILITIESWRAPPER_XMLFILE = "Devices.xml"NTS_DEVICECAPABILITIESWRAPPER_XMLFILE_ROOT_DIR = "C:/ProgramFiles/IBM/Lotus/Domino/data/traveler/cfg"The following are Device Profile base default values. Starting name with NTS_DEVP_automatically includes them in the base properties.NTS_DEVP_ALLOWROAMING = "0"NTS_DEVP_ALLOWSMS = "0"NTS_DEVP_APPLSTOSYNC = "1:2:3:4:5"NTS_DEVP_CALFILTERFUTUREDAYS = "90"NTS_DEVP_CALFILTERPREVDAYS = "7"NTS_DEVP_DEVICEATTACHSIZE = "100"NTS_FETCHCACHE_MAX_SIZE = 50NTS_FONT_CONVERSION = 0NTS_FORCE_GC_MEMORY_LEVEL = 5NTS_FORCE_OUTBOX_MAIL_TO_DRAFTS = false

NTS_MAINTASK_QUIT_CHECK_THREADS = true

NTS_PRIMESYNC_CONSTRAINED_RETRY_TIME = 60

NTS_SSL_CLIENT_AUTH = true

NTS_STATUS_DATA_DIR_FREE_PERCENTAGE_RED = 5NTS_STATUS_SSL_CERT_EXPIRATION_YELLOW = 30NTS_STATUS_THREAD_MAX_RUN_RED = 120NTS_STATUS_THREAD_MAX_RUN_YELLOW = 30NTS_SUPPORT_HTML_EMAIL = true

NTS_THREADS_PRIMESYNC_CONSTRAINT_MULTIPLE = 1000NTS_THREADS_TELL_COMMAND = 50NTS_THREADS_WORKER = 5000NTS_TPR_RECEIVED_CLASS = ""NTS_TRAVELER_AS_LOOKUP_SERVER = falseNTS_TSS_REGISTER_DUPLICATE_CHECKERS ="NOKIA_9500=com.lotus.sync.TSS.ExtRoutine.IBM.duplicateChecker.DuplicateCheckerNokia9500"NTS_TSS_SESSION_EXPIRATION = 600NTS_TSS_SESSION_REAPER_INTERVAL = 60NTS_USERCACHE* is used to cache objects that are expensive to retrieve or create and arelong lasting. Typically that is going to be information retrieved from the user's mail databasethat stays constant most of the time, for example the ACL on their DB, the device profiles andpreferences and their home mail server information.NTS_USERCACHE_ENABLED = trueNTS_USERCACHE_EXPINTERVAL = 30NTS_USERCACHE_LIFETIME = 240NTS_USER_AGENT_ALLOWED_ANDROID = trueNTS_USER_AGENT_ALLOWED_APPLE = trueNTS_USER_AGENT_ALLOWED_NOKIA = trueNTS_USER_AGENT_ALLOWED_REGEX = ".*"NTS_USER_AGENT_ALLOWED_WM = trueNTS_USER_EMAIL_LIMIT = 0NTS_USER_EVENTS_LIMIT = 0NTS_USER_ID_ALLOWED_REGEX = ".*"NTS_USER_ID_DENIED_REGEX = ""NTS_USER_LIMITS_MIGRATE = falseNTS_USER_NOTES_LIMIT = 0NTS_WEBSITE_HOME = "/traveler"NTS_WEB_REALM_STRING = ""Non-default configuraton values:--------------------------------NTS_BUILD = "8.5.3.100 Upgrade Pack 1 Build 201206132102" (default = "")

NotesProgram=C:\IBM\Lotus\DominoDirectory=C:\IBM\Lotus\Domino\dataKitType=2InstallType=4PartitionNumber=1ServiceName=Lotus Domino Server (CIBMLotusDominodata)FaultRecovery_Build=Release 8.5.3DSTLAW=3,2,1,11,1,1FileDlgDirectory=C:\Documents and Settings\Administrator\My DocumentsSHARED_MAIL=0DisableLDAPOnAdmin=0Passthru_LogLevel=0Console_LogLevel=2DDETimeout=10NAMEDSTYLE0=030042617369630000000000000000000000000000000000000000000000000000000000000001010100000A0000000000000100A0050A0000006400A0050A0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000009404000000000000NAMEDSTYLE0_FACE=Default Sans SerifNAMEDSTYLE1=030042756C6C657400000000000000000000000000000000000000000000000000000000000001010100000A000000000000000008070A000000640008070A0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000049404000000000000NAMEDSTYLE1_FACE=Default Sans SerifNAMEDSTYLE2=0300486561646C696E6500000000000000000000000000000000000000000000000000000000010101010B0C0000000000000100A0050A0000006400A0050A0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000009404000000000000NAMEDSTYLE2_FACE=Default Sans SerifDefaultMailTemplate=mail85.ntfPreferences=32ServerTasks=Update,Replica,Router,AMgr,AdminP,CalConn,Sched,LDAP,RnRMgr,TRAVELERServerTasksAt1=Catalog,DesignServerTasksAt2=UpdAllServerTasksAt5=StatlogTCPIP=TCP, 0, 15, 0LAN0=NETBIOS, 0, 15, 0LAN1=NETBIOS, 1, 15, 0LAN2=NETBIOS, 2, 15, 0LAN3=NETBIOS, 3, 15, 0LAN4=NETBIOS, 4, 15, 0LAN5=NETBIOS, 5, 15, 0LAN6=NETBIOS, 6, 15, 0LAN7=NETBIOS, 7, 15, 0LAN8=NETBIOS, 8, 15, 0Timezone=5DST=1MailType=0$$HasLANPort=1Ports=TCPIPDisabledPorts=LAN0,LAN1,LAN2,LAN3,LAN4,LAN5,LAN6,LAN7,LAN8LOG_REPLICATION=1LOG_SESSIONS=1KeyFileName=C:\IBM\Lotus\Domino\data\server.idKeyFileName_Owner=CN=9.37.30.206/O=organizationCertifierIDFile=C:\IBM\Lotus\Domino\data\cert.idMailServer=CN=9.37.30.206/O=organizationPhoneLog=2406 IBM Notes Traveler Hints and Tips for a Successful Deployment

Log=log.nsf, 1, 0, 7, 40000FirstServerInDomain=1ServerKeyFileName=server.idDomain=mattAdmin=CN=Administrator/O=organizationTemplateSetup=850300Setup=850300ServerSetup=850300ServerKeyFileName_Owner=CN=9.37.30.206/O=organizationNAMELOOKUP_TRUST_DIRCAT=0CleanSetup=1ServerName=9.37.30.206/organizationServerNameNative=047F047F392E33372E33302E3230362F6D756E7365DAOSDeferredDeleteInterval=30DAOSBasePath=DAOSDAOSMinObjSize=64000DAOSEnable=0DB2QUERYVIEWROWLIMIT=500DB2_PW_EXP_ALARM_DAYS_PRIOR=15DB2_DBS_PER_SCHEMA=10DB_CREATION_DEFAULT_TYPE=NSFFormulaTimeout=120NSF_QUOTA_METHOD=2TRANSLOG_AutoFixup=1TRANSLOG_UseAll=0TRANSLOG_Style=0TRANSLOG_Performance=2TRANSLOG_Status=0ServerController=0MTEnabled=0SCHEDULE_DB_BOSS=1SCHEDULE_VERSION=4SCHEDULE_VERSION_MINOR=10LDAPNoAutoStartRepairDIT=1HTTPJVMMaxHeapSize=64MHTTPJVMMaxHeapSizeSet=1LDAPSERVER=ldap://9.37.30.206:389LDAPSERVERSSL=ldap://9.37.30.206:0CLEANUP_EVENTS4_ON_FIRST_NIGHT=0WebAdminSetup=850DominoConfigLevel=1EventSetup=850300DELETE_DUPLICATE_PUID_NOTES=0DDMSetup=850300LAST_DOMINO_TIME=005A893B85257A70ServerRestarted=0CONSOLE_9=80 300 7 154 154 822 485NTS_TEMPLATE_INSTALL=0NTS_AUTO_CONFIG=trueNTS_AUTOSTART_HTTP=trueNTS_DBCONNECTIONURL=jdbc:db2://chevy.rtp.raleigh.ibm.com:50000/trvlrdbNTS_SERVLET_ALLOW_CLIENT_INSTALL=trueNTS_NEW_INSTALL=falseNTS_INSTALLATION_TYPE=ON_PREMISENTS_SERVER_LANG=enChapter 10. Appendix A 407

NTS_BUILD=8.5.3.100 Upgrade Pack 1 Build 201206132102CATALOG_UPDATED_BY_BUILD=510CLEANUP_EVENTS4_DDMFILTERS_VIEW=0CLEANUP_EVENTS4_DDMCONFIG_VIEW=0CLEANUP_EVENTS4_METHODS_VIEW=0CLEANUP_EVENTS4_STATS_VIEW=0CLEANUP_EVENTS4_MESSAGES_VIEW=0ADMINP_LAST_SAVED_POLICY_TIME=09/05/2012 04:39:25 AMADMINP_LAST_SAVED_USER_TIME=09/04/2012 04:39:43 PMADMINP_LAST_SAVED_DIRECTORY_TIME=09/05/2012 02:01:02 AMFaultRecovery=0CleanupTimeout=600NTS_DBPATH=C:\IBM\Lotus\Domino\Traveler\lib\db2jcc4.jarNTS_MIGRATION_FINISHED=trueJrnlEnbld=0TravelerUtil Configuration (Wed Sep 05 12:29:04 EDT 2012)The travelerUtil command is created at install time, and obtains the values from the system atthis time.########## TravelerUtil Configuration (Wed Sep 05 12:29:04 EDT 2012) ##########Description: Current status of all configuration possible using travelerUtilcommand.PMR Host: ftp.ecurep.ibm.comPMR Path: /toibm/windowsPMR username: anonymousPMR password: ********Database Connection URL: jdbc:db2://chevy.rtp.raleigh.ibm.com:50000/trvlrdbnotes.ini JDBC Driver Path: C:\IBM\Lotus\Domino\Traveler\lib\db2jcc4.jarDB username:db2adminDB password: ********Retrieving SSL key store password from Traveler database.SSL key store file is not configured.XLogManager (Wed Sep 05 12:29:04 EDT 2012)The logging can be modified by using tell commands at runtime. Please reference the 8.6,“Logging” on page 340 for this information.########## XLogManager (Wed Sep 05 12:29:04 EDT 2012) ##########Description: List of the current logging settings the Traveler process as well asthe Traveler servlet running in the HTTP process.Logging Home Directory =C:/IBM/Lotus/Domino/data/IBM_TECHNICAL_SUPPORT/traveler/logs/--- settings stored in database ---408 IBM Notes Traveler Hints and Tips for a Successful Deployment

LogLevel=INFONTSActivityLogger.useParentHandlers=falseNTSActivityLogger.handlers=com.lotus.sync.logging.ActivityFileHandlercom.lotus.sync.logging.ErrorFileHandler com.lotus.sync.logging.UsageFileHandlercom.lotus.sync.logging.LogNsfHandler com.lotus.sync.logging.ConsoleHandlerNTSActivityLogger.level=ALLcom.lotus.sync.logging.ActivityFileHandler.level=ALLcom.lotus.sync.logging.ActivityFileHandler.filter=com.lotus.sync.logging.PackageFiltercom.lotus.sync.logging.ActivityFileHandler.formatter=com.lotus.sync.logging.ActivityFormatter...com.lotus.sync.logging.XMLLogger.pattern=xml/xml_%gcom.lotus.sync.logging.XMLLogger.append=trueUserFilter=PackageFilter=Privacy=0x001eUsageLoggingEnabled=trueLogDataObjectLength=20000Domino Configuration(Wed Sep 05 12:29:04 EDT 2012)########## Domino Configuration (Wed Sep 05 12:29:04 EDT 2012) ##########Description: List of the current Domino configuration values used by the Lotus Notes Travelerserver based on the server document (not just the Lotus Traveler tab).The complete client configuration files (Apple.xml) are also included.The complete listing of the Domino server document and any Internet Site Documents are alsoincluded .Configuration PropertiesDOMINO_DATA_DIR=C:/IBM/Lotus/Domino/dataTRAVELER_BINARY_DIR=C:/IBM/Lotus/DominoTRAVELER_BINARY_FILE=C:/IBM/Lotus/Domino\Traveler\lib\traveler.jarTRAVELER_DATA_DIR=C:/IBM/Lotus/Domino/data/travelerTRAVELER_CFG_DIR=C:/IBM/Lotus/Domino/data/traveler\cfg\TRAVELER_CLIENT_CONFIG_FILENAME_APPLE=C:/IBM/Lotus/Domino/data/traveler\cfg\client\Apple.xmlTRAVELER_CLIENT_CONFIG_TEMPLATE_FILENAME_APPLE=C:/IBM/Lotus/Domino/data/traveler\cfg\client\AppleTemplate.xmlOS_STRING=Windows Server 2003fullServerUserName=CN=9.37.30.206/O=organizationserverUserName=9.37.30.206organization=organizationserverHostName=9serverName=9.37.30.206/organizationfullServerHostName=9.37.30.206serverDomain=mattverifyHTTPServerSettings=truerestartHTTPServer=falseisiteDocsEnabled=falsenotesINIPath=C:\IBM\Lotus\Domino\notes.ini--- Java System Properties ---Chapter 10. Appendix A 409

java.vendor=IBM Corporationos.name=Windows Server 2003sun.boot.class.path=C:\IBM\Lotus\Domino\jvm\lib\vm.jar;C:\IBM\Lotus\Domino\jvm\lib\ibmallorb.jar;C:\IBM\Lotus\Domino\jvm\lib\rt.jar;C:\IBM\Lotus\Domino\jvm\lib\ibmpkcs.jar;C:\IBM\Lotus\Domino\jvm\lib\ibmjcefw.jarsun.java2d.fontpath=java.vm.specification.vendor=Sun Microsystems Inc.java.runtime.version=jvmwi3260sr9-20110712_86792user.name=Administratorjava.compiler=j9jit24os.encoding=UTF8com.ibm.util.extralibs.properties=com.ibm.jcl.checkClassPath=Debug=falseuser.language=encom.ibm.oti.vm.bootstrap.library.path=C:\IBM\Lotus\Domino\jvm\binderby.system.home=C:/IBM/Lotus/Domino/data/travelersun.boot.library.path=C:\IBM\Lotus\Domino\jvm\binderby.storage.pageCacheSize=1000server.binary.dir=C:/IBM/Lotus/Dominojava.version=1.6.0user.timezone=America/New_Yorksun.arch.data.model=32com.ibm.zero.version=1java.endorsed.dirs=C:\IBM\Lotus\Domino\jvm\lib\endorsedcom.ibm.oti.vm.library.version=24NTS.dst=1sun.jnu.encoding=Cp1252jxe.current.romimage.version=15file.separator=\java.specification.name=Java Platform API Specificationjava.class.version=50.0user.country=USjava.home=C:\IBM\Lotus\Domino\jvmdomino.diag.dir=C:/IBM/Lotus/Domino/data/IBM_TECHNICAL_SUPPORTjava.vm.info=JRE 1.6.0 IBM J9 2.4 Windows Server 2003 x86-32 jvmwi3260sr9-20110712_86792 (JITenabled, AOT enabled)J9VM - 20110712_086792JIT - r9_20101028_17488ifx19GC - 20101027_AAos.version=5.2 build 3790 Service Pack 2java.awt.fonts=path.separator=;java.vm.version=2.4java.util.prefs.PreferencesFactory=java.util.prefs.WindowsPreferencesFactoryuser.variant=java.awt.printerjob=sun.awt.windows.WPrinterJobsun.io.unicode.encoding=UnicodeLittleawt.toolkit=sun.awt.windows.WToolkitibm.signalhandling.sigint=truejava.assistive=ONNTS.tz=5server.data.dir=C:/IBM/Lotus/Domino/data/traveleruser.home=C:\Documents and Settings\Administratorcom.ibm.cpu.endian=little410 IBM Notes Traveler Hints and Tips for a Successful Deployment

java.specification.vendor=Sun Microsystems Inc.ibm.signalhandling.sigchain=truejava.library.path=C:\IBM\Lotus\Domino\jvm\bin;.;C:\STAF\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\system32\WindowsPowerShell\v1.0java.vendor.url=http://www.ibm.com/java.vm.vendor=IBM Corporationjava.fullversion=JRE 1.6.0 IBM J9 2.4 Windows Server 2003 x86-32 jvmwi3260sr9-20110712_86792(JIT enabled, AOT enabled)J9VM - 20110712_086792JIT - r9_20101028_17488ifx19GC - 20101027_AAjava.runtime.name=Java(TM) SE Runtime Environmentjava.class.path=C:/IBM/Lotus/Domino/Traveler/lib/commons-net-2.0.jar;C:/IBM/Lotus/Domino/Traveler/lib/db2jcc4.jar;C:/IBM/Lotus/Domino/Traveler/lib/derby.jar;C:/IBM/Lotus/Domino/Traveler/lib/traveler.jar;C:/IBM/Lotus/Domino/Traveler/lib/db2jcc4.jarderby.stream.error.file=C:/IBM/Lotus/Domino/data/IBM_TECHNICAL_SUPPORT/traveler/logs/traveler_database.logjava.vm.specification.name=Java Virtual Machine Specificationjava.vm.specification.version=1.0java.io.tmpdir=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\java.jcl.version=20110713_06ibm.system.encoding=Cp1252os.arch=x86java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironmentibm.signalhandling.rs=falsejava.ext.dirs=C:/IBM/Lotus/Domino/ndext;C:/IBM/Lotus/Domino/jvm/lib/ext;NTS.tzname=Easternuser.dir=C:\IBM\Lotus\Dominoline.separator=java.vm.name=IBM J9 VMcom.ibm.oti.shared.enabled=falsecom.ibm.vm.bitmode=32domino.data.dir=C:/IBM/Lotus/Domino/datajxe.lowest.romimage.version=15file.encoding=Cp1252com.ibm.oti.jcl.build=20110202_1316java.specification.version=1.6com.ibm.oti.configuration=scar--- C:/IBM/Lotus/Domino/data/traveler\cfg\client\Apple.xml ---This is the template that is used to generate the Apple profile.

* Redistributions in binary form must reproduce the above copyright notice, this list ofconditions and the following disclaimer in the documentation and/or other materials providedwith the distribution.* Neither the name of IBM Corporation nor the names of its contributors may be used to endorseor promote products derived from this software without specific prior written permission.THIS SOFTWARE IS PROVIDED BY IBM CORPORATION AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIEDWARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENTSHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLEFOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING,BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OFLIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE.ILNT_Address will be replaced with the user's email addressILNT_HostName will be replaced with the server host nameILNT_HostPath will be replaced with the servlet path name (e.g., /traveler)ILNT_HostPortHTTP will be replaced with the server host port when using HTTP if the port is notthe default port of 80 (e.g., 81) or with an empty string when using HTTPSILNT_HostPortHTTPS will be replaced with the server host port when using HTTPS if the port is otthe default port of 443 (e.g., 8443) or with an empty string when using HTTPILNT_HostProtocol will be replaced with the server host protocol ( or for SSLoff or SSL on)ILNT_User will be replaced with the user nameIf you are using a proxy between the client and the Traveler server,you should set the "External Server URL" on the "Lotus Traveler" tab in the server documentso that the ILNT wildcards below are filled in properly.Do NOT modify any the the values. Only modify the values associated with the keys asneeded.-->PayloadUUID8B9A9E2E-53E7-44EC-A361-74EC8136B4CE-ILNT_HostNameILNT_HostPortHTTPILNT_HostPortHTTPS-ILNT_UserPayloadDisplayNameILNT_User - IBM Lotus Notes Traveler412 IBM Notes Traveler Hints and Tips for a Successful Deployment

PayloadOrganizationIBM Lotus Notes TravelerPayloadDescriptionConfigures the device for use with IBM Lotus Notes Traveler forILNT_User.PayloadIdentifiercom.lotus.sync.ILNT_HostName.ILNT_HostPortHTTPILNT_HostPortHTTPS.ILNT_UserPayloadVersion1PayloadTypeConfigurationPayloadContentPayloadUUID837AE5F3-1380-4234-BAD0-8246A644AC2F-ILNT_HostNameILNT_HostPortHTTPILNT_HostPortHTTPS-ILNT_User

needed.This is the account name shown in the Mail, Contact, and Calendar applications as-->PayloadDisplayNameILNT_User - IBM Lotus Notes TravelerPayloadDescriptionIBM Lotus Notes Traveler for ILNT_User.PayloadOrganizationIBM Lotus Notes TravelerPayloadVersion1PayloadIdentifiercom.lotus.sync.eas.ILNT_HostName.ILNT_HostPortHTTPILNT_HostPortHTTPS.ILNT_UserPayloadTypecom.apple.eas.accountPreventAppSheetPreventMoveMailNumberOfPastDaysToSync3414 IBM Notes Traveler Hints and Tips for a Successful Deployment

UserNameILNT_UserEmailAddressILNT_AddressHostILNT_HostNameILNT_HostPortHTTPILNT_HostPortHTTPSSSLILNT_HostProtocolServer Document--- Server Document ---***************************************************************************************************** BEGIN DUMP OF DOCUMENT **********************************************************************************************************************This is the values of the server document. Lotus Notes Traveler parameters are listed with thebegining of the parameter name starting with "ts" For example: "Name: tsMaxMemType: Number/number list Size: 10 Value: 512"Chapter 10. Appendix A 415

The value of this property is "512 M" as set in the server document for the Lotus Traveler tab.UNID: 08B5C5099E6B2B7785257A6F006D0CE2NoteId: 1CCELast Modifed: Wed Sep 05 11:25:59 EDT 2012Create Date: Tue Sep 04 15:51:07 EDT 2012Updated By: CN=9.37.30.206/O=organizationName: MailSystem Type: Text/text list Size: 3 Value: 1Name: MajVer Type: Number/number list Size: 10 Value: 8Name: MinVer Type: Number/number list Size: 10 Value: 5Name: QMRVer Type: Number/number list Size: 10 Value: 3Name: QMUVer Type: Number/number list Size: 10 Value: 0Name: HotVer Type: Number/number list Size: 10 Value: 0Name: FixPVer Type: Number/number list Size: 10 Value: 0Name: FlagsVer Type: Number/number list Size: 10 Value: 0Name: ServerDirectoryName Type: Text/text list Size: 11 Value:names.nsfName: Form Type: Text/text list Size: 8 Value:ServerName: Type Type: Text/text list Size: 8 Value:ServerName: ServerName Type: Names Size: 24 Value:CN=9.37.30.206/O=organizationName: ServerTitle Type: Text/text list Size: 2 Value: [notext]Name: Tasks Type: Text/text list Size: 14 Value: MailRoutingName: Domain Type: Text/text list Size: 6 Value: mattName: SMTPListenerEnabled Type: Text/text list Size: 3 Value: 0Name: SMTPFullHostDomain Type: Text/text list Size: 13 Value:9.37.30.206Name: ServerPhoneNumber Type: Text/text list Size: 2 Value: [notext]Name: LdISite Type: Text/text list Size: 3 Value: 0Name: FormulaTimeout Type: Number/number list Size: 10 Value: 120Name: Sametime Type: Text/text list Size: 3 Value: 0Name: MasterAddressBook Type: Text/text list Size: 2 Value: [notext]Name: FltRcvryScrpt Type: Text/text list Size: 2 Value: [notext]Name: LEDName Type: Text/text list Size: 2 Value: [notext]Name: TrustDircat Type: Text/text list Size: 2 Value: [notext]Name: FREnbld Type: Text/text list Size: 2 Value: [notext]Name: FltRcvryMax Type: Number/number list Size: 10 Value: 600Name: NoCntDir Type: Text/text list Size: 3 Value: 1Name: FltRcvryHng Type: Number/number list Size: 10 Value: 300Name: FltRcvryCrsh Type: Number/number list Size: 10 Value: 3Name: FltRcvryMin Type: Number/number list Size: 10 Value: 5Name: FltRcvryNot Type: Names Size: 2 Value: [notext]416 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: OutsideLine Type: Text/text list Size: 2 Value: [notext]Name: CallPre Type: Text/text list Size: 2 Value: [notext]Name: InternationalPrefix Type: Text/text list Size: 2 Value: [notext]Name: Suffix Type: Text/text list Size: 2 Value: [notext]Name: country Type: Text/text list Size: 2 Value: [notext]Name: LongDistancePrefix Type: Text/text list Size: 3 Value: 1Name: RLANIdleTimeout Type: Text/text list Size: 2 Value: [notext]Name: TimeZone Type: Text/text list Size: 3 Value: 5Name: MailServer Type: Names Size: 24 Value:CN=9.37.30.206/O=organizationName: DST Type: Text/text list Size: 3 Value: 1Name: DefaultPassthruServer Type: Names Size: 2 Value: [notext]Name: InterNotes Type: Names Size: 2 Value: [notext]Name: FullAdmin Type: Names Size: 2 Value: [notext]Name: UnrestrictedList Type: Names Size: 2 Value: [notext]Name: Administrator Type: Names Size: 26 Value:CN=Administrator/O=organizationName: OnBehalfOfLst Type: Names Size: 2 Value: [notext]Name: DBAdmin Type: Names Size: 2 Value: [notext]Name: OnBehalfOfInvokerLst Type: Names Size: 2 Value: [notext]Name: RemoteAdmin Type: Names Size: 2 Value: [notext]Name: RestrictedList Type: Names Size: 2 Value: [notext]Name: VOAdmin Type: Names Size: 2 Value: [notext]Name: PrivateList Type: Names Size: 2 Value: [notext]Name: SysAdmin Type: Names Size: 2 Value: [notext]Name: LibsLst Type: Names Size: 2 Value: [notext]Name: ResSysAdmin Type: Names Size: 2 Value: [notext]Name: ResSystemCmds Type: Text/text list Size: 2 Value: [notext]Name: NOIRestrictedList Type: Names Size: 2 Value: [notext]Name: BrowserAdminAccess Type: Names Size: 2 Value: [notext]Name: NOIUnrestrictedList Type: Names Size: 2 Value: [notext]Chapter 10. Appendix A 417

Name: WhiteList Type: Text/text list Size: 2 Value: [notext]Name: WhiteListLog Type: Text/text list Size: 2 Value: [notext]Name: HTTP_AuthView Type: Text/text list Size: 10 Value:($Users)Name: AnonymousAccess Type: Text/text list Size: 3 Value: 0Name: ServerCheckPasswords Type: Text/text list Size: 3 Value: 0Name: AddressBookAccess Type: Text/text list Size: 2 Value: [notext]Name: PTAccess Type: Names Size: 2 Value: [notext]Name: DenyAccess Type: Names Size: 2 Value: [notext]Name: PTClients Type: Names Size: 2 Value: [notext]Name: CreateAccess Type: Names Size: 2 Value: [notext]Name: PTCallers Type: Names Size: 2 Value: [notext]Name: ReplicaAccess Type: Names Size: 2 Value: [notext]Name: PTTargets Type: Names Size: 2 Value: [notext]Name: TemplateAccess Type: Names Size: 2 Value: [notext]Name: AllowMonitors Type: Names Size: 3 Value: *Name: DenyMonitors Type: Names Size: 2 Value: [notext]Name: TrustedSrvrs Type: Names Size: 2 Value: [notext]Name: Port_0 Type: Text/text list Size: 7 Value: TCPIPName: Enabled_0 Type: Text/text list Size: 3 Value: 1Name: Port_1 Type: Text/text list Size: 2 Value: [notext]Name: Enabled_1 Type: Text/text list Size: 3 Value: 0Name: Port_2 Type: Text/text list Size: 2 Value: [notext]Name: Enabled_2 Type: Text/text list Size: 3 Value: 0Name: Port_3 Type: Text/text list Size: 2 Value: [notext]Name: Enabled_3 Type: Text/text list Size: 3 Value: 0Name: Port_4 Type: Text/text list Size: 2 Value: [notext]Name: Enabled_4 Type: Text/text list Size: 3 Value: 0Name: Port_5 Type: Text/text list Size: 2 Value: [notext]Name: Enabled_5 Type: Text/text list Size: 3 Value: 0Name: Port_6 Type: Text/text list Size: 2 Value: [notext]Name: Enabled_6 Type: Text/text list Size: 3 Value: 0Name: Port_7 Type: Text/text list Size: 2 Value: [notext]Name: Enabled_7 Type: Text/text list Size: 3 Value: 0418 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: HTTP_SSLKeyFile Type: Text/text list Size: 13 Value:keyfile.kyrName: SSLProtocolVersion Type: Text/text list Size: 3 Value: 0Name: SSLSiteCerts Type: Text/text list Size: 3 Value: 0Name: SSLExpiredCerts Type: Text/text list Size: 3 Value: 1Name: SSLCipherList Type: Text/text list Size: 24 Value:04;05;0A;09;03Name: SSLV2Enabled Type: Text/text list Size: 2 Value: [notext]Name: HTTP_Port Type: Number/number list Size: 10 Value: 80Name: HTTP_NormalMode Type: Text/text list Size: 3 Value: 1Name: HTTP_EnforceAccess Type: Text/text list Size: 3 Value: 0Name: HTTP_TCPNP Type: Text/text list Size: 3 Value: 1Name: HTTP_AllowAnonymous Type: Text/text list Size: 3 Value: 1Name: HTTP_SSLPort Type: Number/number list Size: 10 Value: 443Name: HTTP_SSLMode Type: Text/text list Size: 3 Value: 0Name: HTTP_SSLCert Type: Text/text list Size: 3 Value: 0Name: HTTP_SSLNP Type: Text/text list Size: 3 Value: 1Name: HTTP_SSLAnonymous Type: Text/text list Size: 3 Value: 1Name: LDAP_Port Type: Number/number list Size: 10 Value: 389Name: LDAP_PortStatus Type: Text/text list Size: 3 Value: 1Name: LDAP_EnforceAccess Type: Text/text list Size: 3 Value: 0Name: LDAP_TCPNP Type: Text/text list Size: 3 Value: 1Name: LDAP_AllowAnonymous Type: Text/text list Size: 3 Value: 1Name: LDAP_SSLPort Type: Number/number list Size: 10 Value: 636Name: LDAP_SSLStatus Type: Text/text list Size: 3 Value: 0Name: LDAP_SSLCert Type: Text/text list Size: 3 Value: 0Name: LDAP_SSLNP Type: Text/text list Size: 3 Value: 0Name: LDAP_SSLAnonymous Type: Text/text list Size: 3 Value: 1Name: NNTP_Port Type: Number/number list Size: 10 Value: 119Name: NNTP_PortStatus Type: Text/text list Size: 3 Value: 1Name: NNTP_EnforceAccess Type: Text/text list Size: 3 Value: 0Name: NNTP_TCPNP Type: Text/text list Size: 3 Value: 1Name: NNTP_TCPAnonymous Type: Text/text list Size: 3 Value: 1Name: NNTP_SSLPort Type: Number/number list Size: 10 Value: 563Name: NNTP_SSLStatus Type: Text/text list Size: 3 Value: 0Name: NNTP_SSLCert Type: Text/text list Size: 3 Value: 0Name: NNTP_SSLNP Type: Text/text list Size: 3 Value: 1Name: NNTP_SSLAnonymous Type: Text/text list Size: 3 Value: 0Name: IMAP_Port Type: Number/number list Size: 10 Value: 143Name: POP3_Port Type: Number/number list Size: 10 Value: 110Name: SMTP_Port Type: Number/number list Size: 10 Value: 25Name: Router_Port Type: Number/number list Size: 10 Value: 25Name: IMAP_PortStatus Type: Text/text list Size: 3 Value: 1Name: POP3_PortStatus Type: Text/text list Size: 3 Value: 1Name: SMTP_PortStatus Type: Text/text list Size: 3 Value: 1Name: Router_PortStatus Type: Text/text list Size: 3 Value: 1Name: IMAP_EnforceAccess Type: Text/text list Size: 3 Value: 0Name: POP3_EnforceAccess Type: Text/text list Size: 3 Value: 0Name: SMTP_EnforceAccess Type: Text/text list Size: 3 Value: 0Name: SMTP_TCPNP Type: Text/text list Size: 3 Value: 0Name: SMTP_AllowAnonymous Type: Text/text list Size: 3 Value: 1Name: IMAP_SSLPort Type: Number/number list Size: 10 Value: 993Name: POP3_SSLPort Type: Number/number list Size: 10 Value: 995Name: SMTP_SSLPort Type: Number/number list Size: 10 Value: 465Chapter 10. Appendix A 419

Name: Router_SSLPort Type: Number/number list Size: 10 Value: 465Name: IMAP_SSLStatus Type: Text/text list Size: 3 Value: 0Name: POP3_SSLStatus Type: Text/text list Size: 3 Value: 0Name: SMTP_SSLStatus Type: Text/text list Size: 3 Value: 0Name: Router_SSLStatus Type: Text/text list Size: 3 Value: 0Name: IMAP_SSLCert Type: Text/text list Size: 3 Value: 0Name: POP3_SSLCert Type: Text/text list Size: 3 Value: 0Name: IMAP_SSLNP Type: Text/text list Size: 3 Value: 1Name: POP3_SSLNP Type: Text/text list Size: 3 Value: 1Name: SMTP_SSLNP Type: Text/text list Size: 3 Value: 0Name: SMTP_SSLAnonymous Type: Text/text list Size: 3 Value: 1Name: IIOP_Port Type: Number/number list Size: 10 Value: 63148Name: IIOP_PortStatus Type: Text/text list Size: 3 Value: 1Name: IIOP_EnforceAccess Type: Text/text list Size: 3 Value: 0Name: IIOP_TCPNP Type: Text/text list Size: 3 Value: 1Name: IIOP_AllowAnonymous Type: Text/text list Size: 3 Value: 1Name: IIOP_SSLPort Type: Number/number list Size: 10 Value: 63149Name: IIOP_SSLStatus Type: Text/text list Size: 3 Value: 0Name: IIOP_SSLNP Type: Text/text list Size: 3 Value: 0Name: IIOP_SSLAnonymous Type: Text/text list Size: 3 Value: 1Name: RDM_Port Type: Number/number list Size: 10 Value: 60000Name: RDM_PortStatus Type: Text/text list Size: 3 Value: 1Name: RDM_EnforceAccess Type: Text/text list Size: 3 Value: 0Name: RDM_SSLPort Type: Number/number list Size: 10 Value: 60001Name: RDM_SSLStatus Type: Text/text list Size: 3 Value: 0Name: DC_IP_Address Type: Text/text list Size: 2 Value: [notext]Name: DC_Port Type: Text/text list Size: 6 Value: 2050Name: Proxy_HTTP Type: Text/text list Size: 2 Value: [notext]Name: Proxy_FTP Type: Text/text list Size: 2 Value: [notext]Name: Proxy_Gopher Type: Text/text list Size: 2 Value: [notext]Name: Proxy_SSL Type: Text/text list Size: 2 Value: [notext]Name: Proxy_NotesHTTP Type: Text/text list Size: 2 Value: [notext]Name: Proxy_SOCKs Type: Text/text list Size: 2 Value: [notext]Name: No_Proxy Type: Text/text list Size: 2 Value: [notext]Name: AdminPMaxThreads Type: Number/number list Size: 10 Value: 3Name: AdminPMailfileDelInt Type: Text/text list Size: 2 Value: [notext]Name: AdminPInterval Type: Text/text list Size: 2 Value: [notext]Name: AdminPWeekDays Type: Text/text list Size: 3 Value: 1Name: AdminPDailyTime Type: Text/text list Size: 2 Value: [notext]Name: AdminPDelayedTime Type: Text/text list Size: 2 Value: [notext]Name: AdminPNameChangeExpiration Type: Number/number list Size: 10 Value: 21Name: InboxTrimDays Type: Text/text list Size: 3 Value: 7Name: AdminPLogSetting Type: Text/text list Size: 3 Value: 0420 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: InboxTrimTime Type: Date-time/range Size: 10 Value:01:00:00 AMName: AdminPSuspendStart Type: Text/text list Size: 2 Value: [notext]Name: InboxTrimLoc Type: Text/text list Size: 3 Value: 2Name: AdminPSuspendEnd Type: Text/text list Size: 2 Value: [notext]Name: InboxTrimUsers Type: Names Size: 2 Value: [notext]Name: gracedays Type: Number/number list Size: 10 Value: 90Name: MaxRemDocs Type: Number/number list Size: 10 Value: 500Name: SaveUnread Type: Text/text list Size: 2 Value: [notext]Name: ReloadTime Type: Date-time/range Size: 10 Value:12:00:00 AMName: StartTime Type: Date-time/range Size: 10 Value:08:00:00 AMName: MaxStartTime Type: Date-time/range Size: 10 Value:08:00:00 PMName: EndTime Type: Date-time/range Size: 10 Value:08:00:00 PMName: MaxEndTime Type: Date-time/range Size: 10 Value:08:00:00 AMName: ConcurrentAgents Type: Number/number list Size: 10 Value: 1Name: MaxConcurrentAgents Type: Number/number list Size: 10 Value: 2Name: MaxExecution Type: Number/number list Size: 10 Value: 10Name: MaxMaxExecution Type: Number/number list Size: 10 Value: 15Name: PercentTime Type: Number/number list Size: 10 Value: 50Name: MaxPercentTime Type: Number/number list Size: 10 Value: 70Name: CatalogDomainScope Type: Names Size: 2 Value: [notext]Name: CatalogEnabled Type: Text/text list Size: 3 Value: 0Name: CatalogSchedule Type: Date-time/range Size: 22 Value:12:01:00 AM-11:59:00 PMName: CatalogInterval Type: Number/number list Size: 10 Value: 60Name: CatalogIndexerScope Type: Names Size: 2 Value: [notext]Name: EDFilenames Type: Text/text list Size: 2 Value: [notext]Name: Enabled Type: Text/text list Size: 3 Value: 0Name: Schedule Type: Date-time/range Size: 22 Value:08:00:00 AM-10:00:00 PMName: Interval Type: Number/number list Size: 10 Value: 360Name: ICMClusterName Type: Text/text list Size: 2 Value: [notext]Name: ICMNotesPort Type: Text/text list Size: 2 Value: [notext]Name: ICMSSLKeyfile Type: Text/text list Size: 13 Value:keyfile.kyrName: ICM_BrowseDatabases Type: Text/text list Size: 3 Value: 0Name: ICMConfiguration Type: Text/text list Size: 3 Value: 1Name: ICMHostname Type: Text/text list Size: 2 Value: [notext]Name: ICMRemoteServerName Type: Text/text list Size: 2 Value: [notext]Chapter 10. Appendix A 421

Name: ICMHTTP_Port Type: Number/number list Size: 10 Value: 80Name: ICMHTTP_PortStatus Type: Text/text list Size: 3 Value: 1Name: ICMHTTP_SSLPort Type: Number/number list Size: 10 Value: 443Name: ICMHTTP_SSLStatus Type: Text/text list Size: 3 Value: 0Name: WebDbName Type: Text/text list Size: 9 Value:web.nsfName: WebAllow Type: Text/text list Size: 3 Value: *Name: WebServices Type: Text/text list Size: 23 Value:HTTP;FTP;GOPHERName: WebDeny Type: Text/text list Size: 2 Value: [notext]Name: WebRetrievers Type: Number/number list Size: 10 Value: 50Name: WebLogLevel Type: Text/text list Size: 3 Value: 0Name: WebUpdateCache Type: Text/text list Size: 3 Value: 1Name: SMTP_Domain Type: Text/text list Size: 2 Value: [notext]Name: RDMgrEnbld Type: Text/text list Size: 3 Value: 0Name: RDOff Type: Number/number list Size: 10 Value: 24Name: RDWait Type: Number/number list Size: 10 Value: 0Name: HTTP_HostName Type: Text/text list Size: 2 Value: [notext]Name: HTTP_HomeURL Type: Text/text list Size: 11 Value:/travelerName: HTTP_BindToHostName Type: Text/text list Size: 3 Value: 0Name: HTTP_HTMLDir Type: Text/text list Size: 13 Value:domino\htmlName: HTTP_DNSLookup Type: Text/text list Size: 3 Value: 0Name: HTTP_IconsDir Type: Text/text list Size: 14 Value:domino\iconsName: HTTP_DNSLookupCache Type: Text/text list Size: 3 Value: 1Name: HTTP_IconsPath Type: Text/text list Size: 8 Value:/iconsName: HTTP_DNSCacheSize Type: Number/number list Size: 10 Value: 256Name: HTTP_CGIDir Type: Text/text list Size: 16 Value:domino\cgi-binName: HTTP_DNSCacheFoundTimeout Type: Number/number list Size: 10 Value: 120Name: HTTP_CGIPath Type: Text/text list Size: 10 Value:/cgi-binName: HTTP_DNSCacheNotFoundTimeout Type: Number/number list Size: 10 Value: 240Name: HTTP_MaxActiveThreads Type: Number/number list Size: 10 Value: 100This is the max active HTTP threads, this should be 1.2* the number of devices on the system(Push.Devices.Total).Name: HTTP_DatabaseBrowsing Type: Text/text list Size: 3 Value: 0Name: HTTP_AccessLogFormat Type: Text/text list Size: 3 Value: 0Name: HTTP_MaxRequests Type: Number/number list Size: 10 Value: 1Name: HTTP_LogTime Type: Text/text list Size: 3 Value: 0Name: HTTP_MinActiveThreads Type: Number/number list Size: 10 Value: 20Name: HTTP_LogFileDuration Type: Text/text list Size: 3 Value: 0Name: HTTP_Welcome Type: Text/text list Size: 13 Value:default.htmName: HTTP_MaxLogEntrySize Type: Number/number list Size: 10 Value: 10Name: HTTP_MaxCachedCommands Type: Text/text list Size: 5 Value: 128Name: HTTP_MaxLogFileSize Type: Number/number list Size: 10 Value: 0Name: HTTP_Audience Type: Text/text list Size: 3 Value: 0Name: HTTP_LogToFiles Type: Text/text list Size: 3 Value: 0422 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: HTTP_FilterLibrary Type: Text/text list Size: 10 Value:ndolextnName: HTTP_LogToDomLog Type: Text/text list Size: 3 Value: 0Name: HTTP_LogDirectory Type: Text/text list Size: 2 Value: [notext]Name: HTTP_ExcludeURLs Type: Text/text list Size: 2 Value: [notext]Name: HTTP_AccessLog Type: Text/text list Size: 8 Value:accessName: HTTP_ExcludeMethods Type: Text/text list Size: 2 Value: [notext]Name: HTTP_AgentLog Type: Text/text list Size: 7 Value: agentName: HTTP_ExcludeMIMETypes Type: Text/text list Size: 2 Value: [notext]Name: HTTP_RefererLog Type: Text/text list Size: 9 Value:refererName: HTTP_ExcludeUserAgents Type: Text/text list Size: 2 Value: [notext]Name: HTTP_ErrorLog Type: Text/text list Size: 7 Value: errorName: HTTP_ExcludeReturnCodes Type: Text/text list Size: 2 Value: [notext]Name: HTTP_CGIErrorLog Type: Text/text list Size: 11 Value:cgi-errorName: HTTP_NoLog Type: Text/text list Size: 2 Value: [notext]Name: HTTP_11Connections Type: Text/text list Size: 3 Value: 1Name: HTTP_InputTimeout Type: Number/number list Size: 10 Value: 2Name: HTTP_Max11Requests Type: Number/number list Size: 10 Value: 100Name: HTTP_OutputTimeout Type: Number/number list Size: 10 Value: 20Name: HTTP_PersistentTimeout Type: Number/number list Size: 10 Value: 180Name: HTTP_ScriptTimeout Type: Number/number list Size: 10 Value: 5Name: HTTP_RequestTimeout Type: Number/number list Size: 10 Value: 60Name: HTTP_IdleThreadTimeout Type: Number/number list Size: 10 Value: 0Name: HTTP_RNInputTimeout Type: Number/number list Size: 10 Value: 75Name: HTTP_RNOutputTimeout Type: Number/number list Size: 10 Value: 180Name: HTTP_RNCGITimeout Type: Number/number list Size: 10 Value: 180Name: HTTP_ListenQueueSize Type: Number/number list Size: 10 Value: 512Name: HTTP_MaxURLBytes Type: Number/number list Size: 10 Value: 4Name: HTTP_MaxConcurrentNetwkSessions Type: Number/number list Size: 10 Value: 2000Name: HTTP_MaxURLPathSegments Type: Number/number list Size: 10 Value: 64Name: HTTP_AllowDenyPriority Type: Text/text list Size: 3 Value: 1Name: HTTP_MaxHeaderLines Type: Number/number list Size: 10 Value: 48Name: HTTP_AllowIPList Type: Text/text list Size: 2 Value: [notext]Name: HTTP_MaxHeaderBytes Type: Number/number list Size: 10 Value: 16Name: HTTP_DenyIPList Type: Text/text list Size: 2 Value: [notext]Name: HTTP_MaxContentLength Type: Number/number list Size: 10 Value: 10000Name: HTTP_Comp Type: Text/text list Size: 3 Value: 0Name: HTTP_CompEUA Type: Text/text list Size: 2 Value: [notext]Name: HTTP_CompIMT Type: Text/text list Size: 27 Value:text/*;application/*Name: HTTP_CompEMT Type: Text/text list Size: 2 Value: [notext]Chapter 10. Appendix A 423

Name: HTTP_EnableSessionAuth Type: Text/text list Size: 3 Value: 0Name: HTTP_JavaServletSupport Type: Text/text list Size: 3 Value: 0Name: HTTP_IdleSessionTimeout Type: Number/number list Size: 10 Value: 30Name: HTTP_SSOCfg Type: Text/text list Size: 2 Value: [notext]Name: HTTP_ServletPath Type: Text/text list Size: 10 Value:/servletName: HTTP_ForceLoginOnSSL Type: Text/text list Size: 3 Value: 0Name: HTTP_JSClasspath Type: Text/text list Size: 16 Value:domino\servletName: HTTP_MaxActiveSessions Type: Number/number list Size: 10 Value: 1000Name: HTTP_JSFileExtensions Type: Text/text list Size: 2 Value: [notext]Name: HTTP_EnableJSessions Type: Text/text list Size: 3 Value: 1Name: HTTP_CompanionStack Type: Text/text list Size: 2 Value: [notext]Name: HTTP_IdleJSTimeout Type: Number/number list Size: 10 Value: 30Name: HTTP_RedirectUseHTTPS Type: Text/text list Size: 2 Value: [notext]Name: HTTP_MaxActiveJSessions Type: Number/number list Size: 10 Value: 1000Name: HTTP_RedirectServerName Type: Text/text list Size: 2 Value: [notext]Name: HTTP_EnableJSPersistence Type: Text/text list Size: 3 Value: 0Name: HTTP_RedirectPortNo Type: Number/number list Size: 10 Value: 80Name: HTTP_MaxCachedDesigns Type: Text/text list Size: 5 Value: 128Name: HTTP_maxPostDataLength Type: Text/text list Size: 7 Value: 10000Name: HTTP_MaxCachedUsers Type: Text/text list Size: 4 Value: 64Name: HTTP_compressUploadedFiles Type: Text/text list Size: 3 Value: 0Name: HTTP_ExpireCachedUsers Type: Text/text list Size: 5 Value: 120Name: HTTP_PrfCookieOption Type: Text/text list Size: 3 Value: 2Name: HTTP_ResourceLang Type: Text/text list Size: 4 Value: enName: HTTP_useUserLocale Type: Text/text list Size: 3 Value: 1Name: HTTP_AltResourceLang Type: Text/text list Size: 4 Value: enName: HTTP_ImageFormat Type: Text/text list Size: 3 Value: 0Name: HTTP_UTF8 Type: Text/text list Size: 3 Value: 1Name: HTTP_ImageProgressive Type: Text/text list Size: 3 Value: 1Name: HTTP_NoUTF8Forms Type: Text/text list Size: 3 Value: 0Name: HTTP_ImageQuality Type: Number/number list Size: 10 Value: 75Name: HTTP_DefViewRows Type: Number/number list Size: 10 Value: 30Name: HTTP_CS5Default Type: Text/text list Size: 3 Value: 2Name: HTTP_MaxViewRows Type: Number/number list Size: 10 Value: 1000Name: HTTP_CSWestern Type: Text/text list Size: 4 Value: 32Name: HTTP_DefSearchMax Type: Number/number list Size: 10 Value: 250Name: HTTP_CSCentralEuropean Type: Text/text list Size: 4 Value: 80Name: HTTP_MaxSearchMax Type: Number/number list Size: 10 Value: 1000Name: HTTP_CSJapanese Type: Text/text list Size: 4 Value: 18Name: HTTP_GenBangUrls Type: Text/text list Size: 3 Value: 0Name: HTTP_CSTaiwanese Type: Text/text list Size: 4 Value: 26Name: HTTP_EnableRedirectCmd Type: Text/text list Size: 3 Value: 1Name: HTTP_CSChinese Type: Text/text list Size: 6 Value: 3377Name: HTTP_CSKorean Type: Text/text list Size: 4 Value: 24Name: HTTP_CSCyrillic Type: Text/text list Size: 6 Value: 3308Name: HTTP_CSGreek Type: Text/text list Size: 4 Value: 83Name: HTTP_CacheDir Type: Text/text list Size: 14 Value:domino\cache424 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: HTTP_CSTurkish Type: Text/text list Size: 4 Value: 84Name: HTTP_MaxCacheSize Type: Number/number list Size: 10 Value: 50Name: HTTP_CSThai Type: Text/text list Size: 5 Value: 144Name: HTTP_DeleteCache Type: Text/text list Size: 3 Value: 0Name: HTTP_CSBaltic Type: Text/text list Size: 4 Value: 87Name: HTTP_EnableGC Type: Text/text list Size: 3 Value: 1Name: HTTP_CSArabic Type: Text/text list Size: 4 Value: 86Name: HTTP_GCInterval Type: Number/number list Size: 10 Value: 60Name: HTTP_CSHebrew Type: Text/text list Size: 6 Value: 3356Name: HTTP_CSVietnamese Type: Text/text list Size: 6 Value: 3310Name: HTTP_CSIndic Type: Text/text list Size: 5 Value: 171Name: HTTP_AutoDetect Type: Text/text list Size: 3 Value: 0Name: HTTP_asynchronizeAgents Type: Text/text list Size: 3 Value: 0Name: HTTP_webAgentTimeout Type: Number/number list Size: 10 Value: 0Name: HTTP_HeaderCharset Type: Text/text list Size: 3 Value: 1Name: HTTP_MetaCharset Type: Text/text list Size: 3 Value: 0Name: HTTP_DomWSAppSpace Type: Text/text list Size: 3 Value: 1Name: HTTP_DomWSAddinMaxThreads Type: Number/number list Size: 10 Value: 20Name: HTTP_DomWSForceFromValue Type: Text/text list Size: 3 Value: 1Name: HTTP_EnabledServices Type: Text/text list Size: 2 Value: [notext]Name: IIOP_HtmlDir Type: Text/text list Size: 2 Value: [notext]Name: IIOP_IORHost Type: Text/text list Size: 2 Value: [notext]Name: IIOP_ThreadPoolSize Type: Number/number list Size: 10 Value: 10Name: NNTP_Admin Type: Names Size: 2 Value: [notext]Name: NNTPLogLevel Type: Text/text list Size: 3 Value: 0Name: NNTPRdrDefaultAccess Type: Text/text list Size: 3 Value: 1Name: NNTPRdrDefaultExceptions Type: Text/text list Size: 2 Value: [notext]Name: NNTPAllowRdrPosting Type: Text/text list Size: 3 Value: 1Name: NNTPAllowFeedPosting Type: Text/text list Size: 3 Value: 1Name: NNTPMaxRdrPostSize Type: Number/number list Size: 10 Value: 1024Name: NNTPMaxFeedPostSize Type: Number/number list Size: 10 Value: 1024Name: NNTPMaxRdrConSize Type: Number/number list Size: 10 Value: 10Name: NNTPMaxFeedConSize Type: Number/number list Size: 10 Value: 100Name: NNTPRdrConTimeout Type: Number/number list Size: 10 Value: 600Name: NNTPMaxFeedConnections Type: Number/number list Size: 10 Value: 5Name: NNTPMaxRdrConnections Type: Number/number list Size: 10 Value: 20Name: SMTPGlobalDomain Type: Text/text list Size: 2 Value: [notext]Name: SMTPPollingPeriod Type: Number/number list Size: 10 Value: 120Name: SMTPAdministrator Type: Names Size: 2 Value: [notext]Name: SMTPWork Type: Text/text list Size: 2 Value: [notext]Name: SMTPLogLevel Type: Text/text list Size: 3 Value: 1Name: SMTPEnableHK Type: Text/text list Size: 3 Value: 1Name: SMTPDailyHKAt Type: Date-time/range Size: 10 Value:01:00:00 AMName: SMTP822HeaderOption Type: Text/text list Size: 3 Value: 2Name: SMTPAddrResolutionCntl Type: Text/text list Size: 3 Value: 3Name: SMTPEncodingScheme Type: Text/text list Size: 3 Value: 1Chapter 10. Appendix A 425

Name: SMTPRetryAttempts Type: Number/number list Size: 10 Value: 8Name: SMTPMessageContent Type: Text/text list Size: 3 Value: TName: SMTPRetryInterval Type: Number/number list Size: 10 Value: 15Name: SMTPReturnReceipts Type: Text/text list Size: 3 Value: 1Name: SMTPTransferMode Type: Text/text list Size: 3 Value: 1Name: SMTPLanguageParam Type: Text/text list Size: 2 Value: [notext]Name: SMTPCharSetDetect Type: Text/text list Size: 3 Value: 2Name: SMTPTypeface Type: Text/text list Size: 3 Value: 3Name: SMTPPointSize Type: Text/text list Size: 3 Value: 9Name: SMTPMacAttachConvertOption Type: Text/text list Size: 3 Value: 1Name: SMTPMaxInbTasks Type: Number/number list Size: 10 Value: 3Name: SMTPMaxOutbTasks Type: Number/number list Size: 10 Value: 3Name: SMTPMaxOutbMsgSize Type: Number/number list Size: 10 Value: 0Name: DiskC Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtC Type: Text/text list Size: 3 Value: 1Name: DiskO Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtO Type: Text/text list Size: 3 Value: 1Name: DiskD Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtD Type: Text/text list Size: 3 Value: 1Name: DiskP Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtP Type: Text/text list Size: 3 Value: 1Name: DiskE Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtE Type: Text/text list Size: 3 Value: 1Name: DiskQ Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtQ Type: Text/text list Size: 3 Value: 1Name: DiskF Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtF Type: Text/text list Size: 3 Value: 1Name: DiskR Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtR Type: Text/text list Size: 3 Value: 1Name: DiskG Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtG Type: Text/text list Size: 3 Value: 1Name: DiskS Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtS Type: Text/text list Size: 3 Value: 1Name: DiskH Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtH Type: Text/text list Size: 3 Value: 1Name: DiskT Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtT Type: Text/text list Size: 3 Value: 1Name: DiskI Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtI Type: Text/text list Size: 3 Value: 1Name: DiskU Type: Text/text list Size: 2 Value: [notext]426 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: SpndlCtU Type: Text/text list Size: 3 Value: 1Name: DiskJ Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtJ Type: Text/text list Size: 3 Value: 1Name: DiskV Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtV Type: Text/text list Size: 3 Value: 1Name: DiskK Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtK Type: Text/text list Size: 3 Value: 1Name: DiskW Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtW Type: Text/text list Size: 3 Value: 1Name: DiskL Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtL Type: Text/text list Size: 3 Value: 1Name: DiskX Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtX Type: Text/text list Size: 3 Value: 1Name: DiskM Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtM Type: Text/text list Size: 3 Value: 1Name: DiskY Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtY Type: Text/text list Size: 3 Value: 1Name: DiskN Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtN Type: Text/text list Size: 3 Value: 1Name: DiskZ Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtZ Type: Text/text list Size: 3 Value: 1Name: Location Type: Text/text list Size: 2 Value: [notext]Name: Department Type: Text/text list Size: 2 Value: [notext]Name: Comment Type: Text/text list Size: 2 Value: [notext]Name: ServerDescription Type: Rich text Size: 104 Value: [notext]Name: TRANSLOG_Status Type: Text/text list Size: 3 Value: 0Name: TRANSLOG_Style Type: Text/text list Size: 3 Value: 0Name: TRANSLOG_UseAll Type: Text/text list Size: 3 Value: 0Name: TRANSLOG_MaxSize Type: Text/text list Size: 2 Value: [notext]Name: TRANSLOG_AutoFixup Type: Text/text list Size: 3 Value: 1Name: TRANSLOG_Performance Type: Text/text list Size: 3 Value: 2Name: QtaMthd Type: Text/text list Size: 3 Value: 2Name: STVPClientPort Type: Number/number list Size: 10 Value: 1533Name: STPort_T120 Type: Number/number list Size: 10 Value: 8081Name: STPort_VP Type: Number/number list Size: 10 Value: 1516Name: STPort_T123 Type: Number/number list Size: 10 Value: 1503Name: STCommunityHTTPSPort Type: Number/number list Size: 10 Value: 1533Name: STMeetingHTTPSPort Type: Number/number list Size: 10 Value: 8081Name: STCommunityHTTPTunneling Type: Text/text list Size: 3 Value: 1Name: STCommunityHTTPTunnelingPort Type: Number/number list Size: 10 Value: 8082Chapter 10. Appendix A 427

Name: STMeetingHTTPTunnelingPort Type: Number/number list Size: 10 Value: 8081Name: STMaxCommunityConnections Type: Number/number list Size: 10 Value: 8000Name: ST_HostName Type: Text/text list Size: 2 Value: [notext]Name: STDirChunkSize Type: Number/number list Size: 10 Value: 100Name: ST_BindToHostName Type: Text/text list Size: 3 Value: 0Name: STDirRefreshInterval Type: Number/number list Size: 10 Value: 60Name: STActiveMeetingsLimitEnabled Type: Text/text list Size: 2 Value: [notext]Name: STActiveMeetingsLimit Type: Number/number list Size: 10 Value: 100Name: STConfigRefreshInterval Type: Number/number list Size: 10 Value: 60Name: STTotalUsersLimitEnabled Type: Text/text list Size: 2 Value: [notext]Name: STTotalUsersLimit Type: Number/number list Size: 10 Value: 500Name: STMeetingUsersLimitEnabled Type: Text/text list Size: 2 Value: [notext]Name: STMeetingUsersLimit Type: Number/number list Size: 10 Value: 50Name: STAutoExtendMeetingEnabled Type: Text/text list Size: 3 Value: 1Name: STMeetingExtendTime Type: Number/number list Size: 10 Value: 15Name: STLogTime Type: Text/text list Size: 3 Value: 0Name: STCommunityLogin Type: Text/text list Size: 3 Value: 1Name: STCommunityLoginFailed Type: Text/text list Size: 2 Value: [notext]Name: STCommunityTotalConnections Type: Text/text list Size: 2 Value: [notext]Name: STLogHistory Type: Number/number list Size: 10 Value: 30Name: STCommunityLogUsageFrequency Type: Number/number list Size: 10 Value: 10Name: STLogToFiles Type: Text/text list Size: 3 Value: 0Name: STMeetingLogEvents Type: Text/text list Size: 3 Value: 1Name: STMeetingLogParticipants Type: Text/text list Size: 3 Value: 1Name: STLogToNSF Type: Text/text list Size: 3 Value: 1Name: STLogFileName Type: Text/text list Size: 14 Value:sametime.logName: SHARED_MAIL Type: Text/text list Size: 3 Value: 0Name: SCOS_DIR_1 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_1 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_1 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_2 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_2 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_2 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_3 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_3 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_3 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_4 Type: Text/text list Size: 2 Value: [notext]428 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: SCOS_DIR_MAX_SIZE_MB_4 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_4 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_5 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_5 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_5 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_6 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_6 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_6 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_7 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_7 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_7 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_8 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_8 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_8 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_9 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_9 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_9 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_10 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_10 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_10 Type: Text/text list Size: 2 Value: [notext]Name: DAOSEnable Type: Text/text list Size: 3 Value: 0Name: DAOSObjDelete Type: Number/number list Size: 10 Value: 30Name: DB2Host Type: Text/text list Size: 2 Value: [notext]Name: DB2Port Type: Text/text list Size: 2 Value: [notext]Name: DB2Inst Type: Text/text list Size: 2 Value: [notext]Name: DB2Db Type: Text/text list Size: 2 Value: [notext]Name: DB2Dir Type: Text/text list Size: 2 Value: [notext]Name: DB2Def Type: Text/text list Size: 3 Value: 1Name: DB2UDFSrv Type: Text/text list Size: 2 Value: [notext]Chapter 10. Appendix A 429

Name: DB2UDFPath Type: Text/text list Size: 2 Value: [notext]Name: DB2GroupMax Type: Number/number list Size: 10 Value: 10Name: DB2DefUser Type: Text/text list Size: 2 Value: [notext]Name: DB2QVRows Type: Number/number list Size: 10 Value: 500Name: tsMaxMem Type: Number/number list Size: 10 Value: 512Name: tsIPCPort Type: Number/number list Size: 10 Value: 50125Name: tsIPCPort2 Type: Number/number list Size: 10 Value: 50126Name: tsExternalURL Type: Text/text list Size: 29 Value:http://9.37.30.206/travelerName: tsAddressBookAccess Type: Text/text list Size: 2 Value: [notext]Name: tsDenyAccess Type: Names Size: 2 Value: [notext]Name: tsUserCMD Type: Text/text list Size: 3 Value: 0Name: tsUserWipe Type: Text/text list Size: 3 Value: 1Name: tsLogLevel Type: Text/text list Size: 3 Value: 3Name: tsTrcLevel Type: Text/text list Size: 3 Value: 0Name: tsTrcCmp Type: Text/text list Size: 3 Value: *Name: tsTrcSize Type: Number/number list Size: 10 Value: 50Name: tsTrcFiles Type: Number/number list Size: 10 Value: 10Name: tsTrcPriv Type: Text/text list Size: 17 Value:2;4;8;16Name: tsPollTime Type: Number/number list Size: 10 Value: 3Name: devPTCPP Type: Number/number list Size: 10 Value: 8642Name: tsPHBeatAlg Type: Text/text list Size: 3 Value: 2Name: tsPHBFixed Type: Number/number list Size: 10 Value: 55Name: tsPHBInitial Type: Number/number list Size: 10 Value: 30Name: tsPHBAmim Type: Number/number list Size: 10 Value: 30Name: tsPHBAmaxsec Type: Number/number list Size: 10 Value: 15Name: tsPHBAretry Type: Number/number list Size: 10 Value: 30Name: tsPofflinehr Type: Number/number list Size: 10 Value: 24Name: tsPcleanup Type: Number/number list Size: 10 Value: 30Name: Owner Type: Authors Size: 2 Value: [notext]Name: LocalAdmin Type: Authors Size: 2 Value: [notext]Name: PKMinWidth Type: Text/text list Size: 3 Value: 0Name: PKMaxWidth Type: Text/text list Size: 6 Value: 1024Name: PKDefWidth Type: Text/text list Size: 6 Value: 1024Name: PKMaxAge Type: Number/number list Size: 10 Value: 36500Name: PKMinDate Type: Date-time/range Size: 10 Value:08/01/1977Name: PKDueDate Type: Date-time/range Size: 10 Value:09/04/2112Name: PKOldKeyDays Type: Number/number list Size: 10 Value: 365Name: ChangeRequest Type: Text/text list Size: 2 Value: [notext]Name: DocumentAccess Type: Authors Size: 18 Value:[ServerModifier]Name: BookmarkDB Type: Text/text list Size: 14 Value:bookmark.nsfName: ServerPlatform Type: Text/text list Size: 32 Value:Windows/2003 5.2 Intel Pentium430 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: ASPServer Type: Text/text list Size: 3 Value: 0Name: DAOSWarned Type: Text/text list Size: 3 Value: 0Name: $ServerMain Type: Number/number list Size: 10 Value: 0Name: $Server_Ports_Tabs Type: Number/number list Size: 10 Value: 0Name: $Server_Ports_Internet2_Tabs Type: Number/number list Size: 10 Value: 0Name: $Server_Tasks_Tabs Type: Number/number list Size: 10 Value: 0Name: $Server_InetProt_Tabs Type: Number/number list Size: 10 Value: 0Name: $Server_MTA_Tabs Type: Number/number list Size: 10 Value: 0Name: FltRcvryMD Type: Text/text list Size: 6 Value: 8530Name: ServerBuildNumber Type: Text/text list Size: 15 Value:Release 8.5.3Name: ClusterName Type: Text/text list Size: 2 Value: [notext]Name: ServerCPUCount Type: Number/number list Size: 10 Value: 2Name: NSDEnbld Type: Text/text list Size: 3 Value: 1Name: CfgNABonly Type: Text/text list Size: 3 Value: 0Name: AllowAccess Type: Names Size: 2 Value: [notext]Name: Protocol_0 Type: Text/text list Size: 5 Value: TCPName: NetName_0 Type: Text/text list Size: 15 Value: TCPIPNetworkName: NetAddr_0 Type: Text/text list Size: 13 Value:9.37.30.206Name: Protocol_1 Type: Text/text list Size: 2 Value: [notext]Name: NetName_1 Type: Text/text list Size: 2 Value: [notext]Name: NetAddr_1 Type: Text/text list Size: 13 Value:9.37.30.206Name: Protocol_2 Type: Text/text list Size: 2 Value: [notext]Name: NetName_2 Type: Text/text list Size: 2 Value: [notext]Name: NetAddr_2 Type: Text/text list Size: 13 Value:9.37.30.206Name: Protocol_3 Type: Text/text list Size: 2 Value: [notext]Name: NetName_3 Type: Text/text list Size: 2 Value: [notext]Name: NetAddr_3 Type: Text/text list Size: 13 Value:9.37.30.206Name: Protocol_4 Type: Text/text list Size: 2 Value: [notext]Name: NetName_4 Type: Text/text list Size: 2 Value: [notext]Name: NetAddr_4 Type: Text/text list Size: 13 Value:9.37.30.206Name: Protocol_5 Type: Text/text list Size: 2 Value: [notext]Name: NetName_5 Type: Text/text list Size: 2 Value: [notext]Name: NetAddr_5 Type: Text/text list Size: 13 Value:9.37.30.206Name: Protocol_6 Type: Text/text list Size: 2 Value: [notext]Chapter 10. Appendix A 431

Name: NetName_6 Type: Text/text list Size: 2 Value: [notext]Name: NetAddr_6 Type: Text/text list Size: 13 Value:9.37.30.206Name: Protocol_7 Type: Text/text list Size: 2 Value: [notext]Name: NetName_7 Type: Text/text list Size: 2 Value: [notext]Name: NetAddr_7 Type: Text/text list Size: 13 Value:9.37.30.206Name: EnabledList Type: Text/text list Size: 28 Value:1;0;0;0;0;0;0;0Name: Ports Type: Text/text list Size: 7 Value: TCPIPName: Network Type: Text/text list Size: 15 Value: TCPIPNetworkName: NetAddresses Type: Text/text list Size: 13 Value:9.37.30.206Name: Protocols Type: Text/text list Size: 5 Value: TCPName: SSLStrongEncryption Type: Text/text list Size: 14 Value:03040506090AName: IMAP_TCPNP Type: Text/text list Size: 3 Value: 1Name: POP3_TCPNP Type: Text/text list Size: 3 Value: 1Name: AdminPSuspendRange Type: Text/text list Size: 2 Value: [notext]Name: CatalogType Type: Text/text list Size: 3 Value: 0Name: CatalogWeekDays Type: Text/text list Size: 25 Value:1;2;3;4;5;6;7Name: WeekDays Type: Text/text list Size: 25 Value:1;2;3;4;5;6;7Name: HTTP_CompMinS Type: Number/number list Size: 10 Value: 1Name: HTTP_CompMaxS Type: Number/number list Size: 10 Value: 128Name: HTTP_CompMM Type: Number/number list Size: 10 Value: 20Name: HTTP_CSDefault Type: Text/text list Size: 4 Value: 98Name: HTTP_Version Type: Number/number list Size: 10 Value: 1Name: IIOP_IdleMinsAllowed Type: Number/number list Size: 10 Value: 60Name: TRANSLOG_Path Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_1 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_1 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_2 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_2 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_3 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_3 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_4 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_4 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_5 Type: Text/text list Size: 2 Value: [notext]432 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: SCOS_ONLINE_5 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_6 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_6 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_7 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_7 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_8 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_8 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_9 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_9 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_10 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_10 Type: Text/text list Size: 2 Value: [notext]Name: DAOSMinObjSize Type: Text/text list Size: 7 Value: 64000Name: DAOSBasePath Type: Text/text list Size: 6 Value: DAOSName: DB2AcWrn Type: Number/number list Size: 10 Value: 15Name: tsAllowAccess Type: Names Size: 2 Value: [notext]Name: tsPHBAmax Type: Number/number list Size: 10 Value: 900Name: tsPoffline Type: Number/number list Size: 10 Value: 1440Name: Certificate Type: Text/text list Size: 910 Value:0400B301 0DA1125D 07G01616 G00281BEDAC44E03 G0030200 0120A200 DF0C6D006F7A25G0 0280G002 E10C6D00 6E7A2500D20C6D00 1B092600 01A0G001 DF0C6D006F7A25G0 06E10C6D 006E7A25 00D20C6D001B0926 004F3D6D 756E7365 434E3D392E33372E 33302E32 30362F4F 3D6D756E73653081 9F300D06 092A8648 86F70D0101010500 03818D00 30818902 818100BE79779991 0E2DFD24 5AF6F1B3 A6995F367D5DADE7 945C3667 C71FC299 1F492BBF36F69F63 40C8BF8D FCFC2A02 4275CB5ABAB17D2B 05A9698C 223FD748 70C92F4200FF28F0 8D81F77E FD4CA5AB EDF281DE5C90458D 0F67C733 2DB70AAA 5BE8A57A2AF45370 7AD29EFB 7D18408C 6C215E61616306C8 22196973 37A81D8E BA40D90203010001 CAD65DFB 6D93DBAE 7AA4672416FAB20B 8AA4C377 DAF24DB5 D6B555B981857E90 2489581C 52545E8D 0773271630A6C754 BE34060E E353A5F8 BDD49527F97BD2EF DEE75526 BFE13B70 9D903F6D778CE7EA F43FD383 F02D5AAF 2990E42493FE2913 56F06CC6 DB6C4835 AD806676BA18A69A 8C1EC94F 9ACC0307 112B7096Chapter 10. Appendix A 433

1D103A2EName: AreaCode Type: Text/text list Size: 2 Value: [notext]Name: $LocationVersion Type: Text/text list Size: 3 Value: 2Name: DB2AccessServer Type: Text/text list Size: 3 Value: 0Name: IsVirDir Type: Number/number list Size: 10 Value: 0Name: $UpdatedBy Type: Names Size: 54 Value:CN=9.37.30.206/O=organization;CN=Administrator/O=organizationName: $Revisions Type: Date-time/range Size: 22 Value:09/04/2012 04:35:26 PM;09/05/2012 11:20:28 AM******************** END DUMP OF DOCUMENT *************************************--- Web Configuration Documents ---***************************************************************************************************** BEGIN DUMP OF DOCUMENT **********************************************************************************************************************UNID: 08B5C5099E6B2B7785257A6F006D0CE2NoteId: 1CCELast Modifed: Wed Sep 05 11:25:59 EDT 2012Create Date: Tue Sep 04 15:51:07 EDT 2012Updated By: CN=9.37.30.206/O=organizationName: MailSystem Type: Text/text list Size: 3 Value: 1Name: MajVer Type: Number/number list Size: 10 Value: 8Name: MinVer Type: Number/number list Size: 10 Value: 5Name: QMRVer Type: Number/number list Size: 10 Value: 3Name: QMUVer Type: Number/number list Size: 10 Value: 0Name: HotVer Type: Number/number list Size: 10 Value: 0Name: FixPVer Type: Number/number list Size: 10 Value: 0Name: FlagsVer Type: Number/number list Size: 10 Value: 0Name: ServerDirectoryName Type: Text/text list Size: 11 Value:names.nsfName: Form Type: Text/text list Size: 8 Value:ServerName: Type Type: Text/text list Size: 8 Value:ServerName: ServerName Type: Names Size: 24 Value:CN=9.37.30.206/O=organizationName: ServerTitle Type: Text/text list Size: 2 Value: [notext]Name: Tasks Type: Text/text list Size: 14 Value: MailRoutingName: Domain Type: Text/text list Size: 6 Value: mattName: SMTPListenerEnabled Type: Text/text list Size: 3 Value: 0Name: SMTPFullHostDomain Type: Text/text list Size: 13 Value:9.37.30.206Name: ServerPhoneNumber Type: Text/text list Size: 2 Value: [notext]Name: LdISite Type: Text/text list Size: 3 Value: 0Name: FormulaTimeout Type: Number/number list Size: 10 Value: 120Name: Sametime Type: Text/text list Size: 3 Value: 0Name: MasterAddressBook Type: Text/text list Size: 2 Value: [notext]434 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: FltRcvryScrpt Type: Text/text list Size: 2 Value: [notext]Name: LEDName Type: Text/text list Size: 2 Value: [notext]Name: TrustDircat Type: Text/text list Size: 2 Value: [notext]Name: FREnbld Type: Text/text list Size: 2 Value: [notext]Name: FltRcvryMax Type: Number/number list Size: 10 Value: 600Name: NoCntDir Type: Text/text list Size: 3 Value: 1Name: FltRcvryHng Type: Number/number list Size: 10 Value: 300Name: FltRcvryCrsh Type: Number/number list Size: 10 Value: 3Name: FltRcvryMin Type: Number/number list Size: 10 Value: 5Name: FltRcvryNot Type: Names Size: 2 Value: [notext]Name: OutsideLine Type: Text/text list Size: 2 Value: [notext]Name: CallPre Type: Text/text list Size: 2 Value: [notext]Name: InternationalPrefix Type: Text/text list Size: 2 Value: [notext]Name: Suffix Type: Text/text list Size: 2 Value: [notext]Name: country Type: Text/text list Size: 2 Value: [notext]Name: LongDistancePrefix Type: Text/text list Size: 3 Value: 1Name: RLANIdleTimeout Type: Text/text list Size: 2 Value: [notext]Name: TimeZone Type: Text/text list Size: 3 Value: 5Name: MailServer Type: Names Size: 24 Value:CN=9.37.30.206/O=organizationName: DST Type: Text/text list Size: 3 Value: 1Name: DefaultPassthruServer Type: Names Size: 2 Value: [notext]Name: InterNotes Type: Names Size: 2 Value: [notext]Name: FullAdmin Type: Names Size: 2 Value: [notext]Name: UnrestrictedList Type: Names Size: 2 Value: [notext]Name: Administrator Type: Names Size: 26 Value:CN=Administrator/O=organizationName: OnBehalfOfLst Type: Names Size: 2 Value: [notext]Name: DBAdmin Type: Names Size: 2 Value: [notext]Name: OnBehalfOfInvokerLst Type: Names Size: 2 Value: [notext]Name: RemoteAdmin Type: Names Size: 2 Value: [notext]Name: RestrictedList Type: Names Size: 2 Value: [notext]Name: VOAdmin Type: Names Size: 2 Value: [notext]Chapter 10. Appendix A 435

Name: PrivateList Type: Names Size: 2 Value: [notext]Name: SysAdmin Type: Names Size: 2 Value: [notext]Name: LibsLst Type: Names Size: 2 Value: [notext]Name: ResSysAdmin Type: Names Size: 2 Value: [notext]Name: ResSystemCmds Type: Text/text list Size: 2 Value: [notext]Name: NOIRestrictedList Type: Names Size: 2 Value: [notext]Name: BrowserAdminAccess Type: Names Size: 2 Value: [notext]Name: NOIUnrestrictedList Type: Names Size: 2 Value: [notext]Name: WhiteList Type: Text/text list Size: 2 Value: [notext]Name: WhiteListLog Type: Text/text list Size: 2 Value: [notext]Name: HTTP_AuthView Type: Text/text list Size: 10 Value:($Users)Name: AnonymousAccess Type: Text/text list Size: 3 Value: 0Name: ServerCheckPasswords Type: Text/text list Size: 3 Value: 0Name: AddressBookAccess Type: Text/text list Size: 2 Value: [notext]Name: PTAccess Type: Names Size: 2 Value: [notext]Name: DenyAccess Type: Names Size: 2 Value: [notext]Name: PTClients Type: Names Size: 2 Value: [notext]Name: CreateAccess Type: Names Size: 2 Value: [notext]Name: PTCallers Type: Names Size: 2 Value: [notext]Name: ReplicaAccess Type: Names Size: 2 Value: [notext]Name: PTTargets Type: Names Size: 2 Value: [notext]Name: TemplateAccess Type: Names Size: 2 Value: [notext]Name: AllowMonitors Type: Names Size: 3 Value: *Name: DenyMonitors Type: Names Size: 2 Value: [notext]Name: TrustedSrvrs Type: Names Size: 2 Value: [notext]Name: Port_0 Type: Text/text list Size: 7 Value: TCPIPName: Enabled_0 Type: Text/text list Size: 3 Value: 1Name: Port_1 Type: Text/text list Size: 2 Value: [notext]Name: Enabled_1 Type: Text/text list Size: 3 Value: 0Name: Port_2 Type: Text/text list Size: 2 Value: [notext]Name: Enabled_2 Type: Text/text list Size: 3 Value: 0436 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: Port_3 Type: Text/text list Size: 2 Value: [notext]Name: Enabled_3 Type: Text/text list Size: 3 Value: 0Name: Port_4 Type: Text/text list Size: 2 Value: [notext]Name: Enabled_4 Type: Text/text list Size: 3 Value: 0Name: Port_5 Type: Text/text list Size: 2 Value: [notext]Name: Enabled_5 Type: Text/text list Size: 3 Value: 0Name: Port_6 Type: Text/text list Size: 2 Value: [notext]Name: Enabled_6 Type: Text/text list Size: 3 Value: 0Name: Port_7 Type: Text/text list Size: 2 Value: [notext]Name: Enabled_7 Type: Text/text list Size: 3 Value: 0Name: HTTP_SSLKeyFile Type: Text/text list Size: 13 Value:keyfile.kyrName: SSLProtocolVersion Type: Text/text list Size: 3 Value: 0Name: SSLSiteCerts Type: Text/text list Size: 3 Value: 0Name: SSLExpiredCerts Type: Text/text list Size: 3 Value: 1Name: SSLCipherList Type: Text/text list Size: 24 Value:04;05;0A;09;03Name: SSLV2Enabled Type: Text/text list Size: 2 Value: [notext]Name: HTTP_Port Type: Number/number list Size: 10 Value: 80Name: HTTP_NormalMode Type: Text/text list Size: 3 Value: 1Name: HTTP_EnforceAccess Type: Text/text list Size: 3 Value: 0Name: HTTP_TCPNP Type: Text/text list Size: 3 Value: 1Name: HTTP_AllowAnonymous Type: Text/text list Size: 3 Value: 1Name: HTTP_SSLPort Type: Number/number list Size: 10 Value: 443Name: HTTP_SSLMode Type: Text/text list Size: 3 Value: 0Name: HTTP_SSLCert Type: Text/text list Size: 3 Value: 0Name: HTTP_SSLNP Type: Text/text list Size: 3 Value: 1Name: HTTP_SSLAnonymous Type: Text/text list Size: 3 Value: 1Name: LDAP_Port Type: Number/number list Size: 10 Value: 389Name: LDAP_PortStatus Type: Text/text list Size: 3 Value: 1Name: LDAP_EnforceAccess Type: Text/text list Size: 3 Value: 0Name: LDAP_TCPNP Type: Text/text list Size: 3 Value: 1Name: LDAP_AllowAnonymous Type: Text/text list Size: 3 Value: 1Name: LDAP_SSLPort Type: Number/number list Size: 10 Value: 636Name: LDAP_SSLStatus Type: Text/text list Size: 3 Value: 0Name: LDAP_SSLCert Type: Text/text list Size: 3 Value: 0Name: LDAP_SSLNP Type: Text/text list Size: 3 Value: 0Name: LDAP_SSLAnonymous Type: Text/text list Size: 3 Value: 1Name: NNTP_Port Type: Number/number list Size: 10 Value: 119Name: NNTP_PortStatus Type: Text/text list Size: 3 Value: 1Name: NNTP_EnforceAccess Type: Text/text list Size: 3 Value: 0Name: NNTP_TCPNP Type: Text/text list Size: 3 Value: 1Name: NNTP_TCPAnonymous Type: Text/text list Size: 3 Value: 1Name: NNTP_SSLPort Type: Number/number list Size: 10 Value: 563Name: NNTP_SSLStatus Type: Text/text list Size: 3 Value: 0Name: NNTP_SSLCert Type: Text/text list Size: 3 Value: 0Name: NNTP_SSLNP Type: Text/text list Size: 3 Value: 1Name: NNTP_SSLAnonymous Type: Text/text list Size: 3 Value: 0Name: IMAP_Port Type: Number/number list Size: 10 Value: 143Chapter 10. Appendix A 437

Name: POP3_Port Type: Number/number list Size: 10 Value: 110Name: SMTP_Port Type: Number/number list Size: 10 Value: 25Name: Router_Port Type: Number/number list Size: 10 Value: 25Name: IMAP_PortStatus Type: Text/text list Size: 3 Value: 1Name: POP3_PortStatus Type: Text/text list Size: 3 Value: 1Name: SMTP_PortStatus Type: Text/text list Size: 3 Value: 1Name: Router_PortStatus Type: Text/text list Size: 3 Value: 1Name: IMAP_EnforceAccess Type: Text/text list Size: 3 Value: 0Name: POP3_EnforceAccess Type: Text/text list Size: 3 Value: 0Name: SMTP_EnforceAccess Type: Text/text list Size: 3 Value: 0Name: SMTP_TCPNP Type: Text/text list Size: 3 Value: 0Name: SMTP_AllowAnonymous Type: Text/text list Size: 3 Value: 1Name: IMAP_SSLPort Type: Number/number list Size: 10 Value: 993Name: POP3_SSLPort Type: Number/number list Size: 10 Value: 995Name: SMTP_SSLPort Type: Number/number list Size: 10 Value: 465Name: Router_SSLPort Type: Number/number list Size: 10 Value: 465Name: IMAP_SSLStatus Type: Text/text list Size: 3 Value: 0Name: POP3_SSLStatus Type: Text/text list Size: 3 Value: 0Name: SMTP_SSLStatus Type: Text/text list Size: 3 Value: 0Name: Router_SSLStatus Type: Text/text list Size: 3 Value: 0Name: IMAP_SSLCert Type: Text/text list Size: 3 Value: 0Name: POP3_SSLCert Type: Text/text list Size: 3 Value: 0Name: IMAP_SSLNP Type: Text/text list Size: 3 Value: 1Name: POP3_SSLNP Type: Text/text list Size: 3 Value: 1Name: SMTP_SSLNP Type: Text/text list Size: 3 Value: 0Name: SMTP_SSLAnonymous Type: Text/text list Size: 3 Value: 1Name: IIOP_Port Type: Number/number list Size: 10 Value: 63148Name: IIOP_PortStatus Type: Text/text list Size: 3 Value: 1Name: IIOP_EnforceAccess Type: Text/text list Size: 3 Value: 0Name: IIOP_TCPNP Type: Text/text list Size: 3 Value: 1Name: IIOP_AllowAnonymous Type: Text/text list Size: 3 Value: 1Name: IIOP_SSLPort Type: Number/number list Size: 10 Value: 63149Name: IIOP_SSLStatus Type: Text/text list Size: 3 Value: 0Name: IIOP_SSLNP Type: Text/text list Size: 3 Value: 0Name: IIOP_SSLAnonymous Type: Text/text list Size: 3 Value: 1Name: RDM_Port Type: Number/number list Size: 10 Value: 60000Name: RDM_PortStatus Type: Text/text list Size: 3 Value: 1Name: RDM_EnforceAccess Type: Text/text list Size: 3 Value: 0Name: RDM_SSLPort Type: Number/number list Size: 10 Value: 60001Name: RDM_SSLStatus Type: Text/text list Size: 3 Value: 0Name: DC_IP_Address Type: Text/text list Size: 2 Value: [notext]Name: DC_Port Type: Text/text list Size: 6 Value: 2050Name: Proxy_HTTP Type: Text/text list Size: 2 Value: [notext]Name: Proxy_FTP Type: Text/text list Size: 2 Value: [notext]Name: Proxy_Gopher Type: Text/text list Size: 2 Value: [notext]Name: Proxy_SSL Type: Text/text list Size: 2 Value: [notext]Name: Proxy_NotesHTTP Type: Text/text list Size: 2 Value: [notext]Name: Proxy_SOCKs Type: Text/text list Size: 2 Value: [notext]438 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: No_Proxy Type: Text/text list Size: 2 Value: [notext]Name: AdminPMaxThreads Type: Number/number list Size: 10 Value: 3Name: AdminPMailfileDelInt Type: Text/text list Size: 2 Value: [notext]Name: AdminPInterval Type: Text/text list Size: 2 Value: [notext]Name: AdminPWeekDays Type: Text/text list Size: 3 Value: 1Name: AdminPDailyTime Type: Text/text list Size: 2 Value: [notext]Name: AdminPDelayedTime Type: Text/text list Size: 2 Value: [notext]Name: AdminPNameChangeExpiration Type: Number/number list Size: 10 Value: 21Name: InboxTrimDays Type: Text/text list Size: 3 Value: 7Name: AdminPLogSetting Type: Text/text list Size: 3 Value: 0Name: InboxTrimTime Type: Date-time/range Size: 10 Value:01:00:00 AMName: AdminPSuspendStart Type: Text/text list Size: 2 Value: [notext]Name: InboxTrimLoc Type: Text/text list Size: 3 Value: 2Name: AdminPSuspendEnd Type: Text/text list Size: 2 Value: [notext]Name: InboxTrimUsers Type: Names Size: 2 Value: [notext]Name: gracedays Type: Number/number list Size: 10 Value: 90Name: MaxRemDocs Type: Number/number list Size: 10 Value: 500Name: SaveUnread Type: Text/text list Size: 2 Value: [notext]Name: ReloadTime Type: Date-time/range Size: 10 Value:12:00:00 AMName: StartTime Type: Date-time/range Size: 10 Value:08:00:00 AMName: MaxStartTime Type: Date-time/range Size: 10 Value:08:00:00 PMName: EndTime Type: Date-time/range Size: 10 Value:08:00:00 PMName: MaxEndTime Type: Date-time/range Size: 10 Value:08:00:00 AMName: ConcurrentAgents Type: Number/number list Size: 10 Value: 1Name: MaxConcurrentAgents Type: Number/number list Size: 10 Value: 2Name: MaxExecution Type: Number/number list Size: 10 Value: 10Name: MaxMaxExecution Type: Number/number list Size: 10 Value: 15Name: PercentTime Type: Number/number list Size: 10 Value: 50Name: MaxPercentTime Type: Number/number list Size: 10 Value: 70Name: CatalogDomainScope Type: Names Size: 2 Value: [notext]Name: CatalogEnabled Type: Text/text list Size: 3 Value: 0Name: CatalogSchedule Type: Date-time/range Size: 22 Value:12:01:00 AM-11:59:00 PMName: CatalogInterval Type: Number/number list Size: 10 Value: 60Name: CatalogIndexerScope Type: Names Size: 2 Value: [notext]Name: EDFilenames Type: Text/text list Size: 2 Value: [notext]Name: Enabled Type: Text/text list Size: 3 Value: 0Chapter 10. Appendix A 439

Name: Schedule Type: Date-time/range Size: 22 Value:08:00:00 AM-10:00:00 PMName: Interval Type: Number/number list Size: 10 Value: 360Name: ICMClusterName Type: Text/text list Size: 2 Value: [notext]Name: ICMNotesPort Type: Text/text list Size: 2 Value: [notext]Name: ICMSSLKeyfile Type: Text/text list Size: 13 Value:keyfile.kyrName: ICM_BrowseDatabases Type: Text/text list Size: 3 Value: 0Name: ICMConfiguration Type: Text/text list Size: 3 Value: 1Name: ICMHostname Type: Text/text list Size: 2 Value: [notext]Name: ICMRemoteServerName Type: Text/text list Size: 2 Value: [notext]Name: ICMHTTP_Port Type: Number/number list Size: 10 Value: 80Name: ICMHTTP_PortStatus Type: Text/text list Size: 3 Value: 1Name: ICMHTTP_SSLPort Type: Number/number list Size: 10 Value: 443Name: ICMHTTP_SSLStatus Type: Text/text list Size: 3 Value: 0Name: WebDbName Type: Text/text list Size: 9 Value:web.nsfName: WebAllow Type: Text/text list Size: 3 Value: *Name: WebServices Type: Text/text list Size: 23 Value:HTTP;FTP;GOPHERName: WebDeny Type: Text/text list Size: 2 Value: [notext]Name: WebRetrievers Type: Number/number list Size: 10 Value: 50Name: WebLogLevel Type: Text/text list Size: 3 Value: 0Name: WebUpdateCache Type: Text/text list Size: 3 Value: 1Name: SMTP_Domain Type: Text/text list Size: 2 Value: [notext]Name: RDMgrEnbld Type: Text/text list Size: 3 Value: 0Name: RDOff Type: Number/number list Size: 10 Value: 24Name: RDWait Type: Number/number list Size: 10 Value: 0Name: HTTP_HostName Type: Text/text list Size: 2 Value: [notext]Name: HTTP_HomeURL Type: Text/text list Size: 11 Value:/travelerName: HTTP_BindToHostName Type: Text/text list Size: 3 Value: 0Name: HTTP_HTMLDir Type: Text/text list Size: 13 Value:domino\htmlName: HTTP_DNSLookup Type: Text/text list Size: 3 Value: 0Name: HTTP_IconsDir Type: Text/text list Size: 14 Value:domino\iconsName: HTTP_DNSLookupCache Type: Text/text list Size: 3 Value: 1Name: HTTP_IconsPath Type: Text/text list Size: 8 Value:/iconsName: HTTP_DNSCacheSize Type: Number/number list Size: 10 Value: 256Name: HTTP_CGIDir Type: Text/text list Size: 16 Value:domino\cgi-binName: HTTP_DNSCacheFoundTimeout Type: Number/number list Size: 10 Value: 120Name: HTTP_CGIPath Type: Text/text list Size: 10 Value:/cgi-binName: HTTP_DNSCacheNotFoundTimeout Type: Number/number list Size: 10 Value: 240Name: HTTP_MaxActiveThreads Type: Number/number list Size: 10 Value: 100440 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: HTTP_DatabaseBrowsing Type: Text/text list Size: 3 Value: 0Name: HTTP_AccessLogFormat Type: Text/text list Size: 3 Value: 0Name: HTTP_MaxRequests Type: Number/number list Size: 10 Value: 1Name: HTTP_LogTime Type: Text/text list Size: 3 Value: 0Name: HTTP_MinActiveThreads Type: Number/number list Size: 10 Value: 20Name: HTTP_LogFileDuration Type: Text/text list Size: 3 Value: 0Name: HTTP_Welcome Type: Text/text list Size: 13 Value:default.htmName: HTTP_MaxLogEntrySize Type: Number/number list Size: 10 Value: 10Name: HTTP_MaxCachedCommands Type: Text/text list Size: 5 Value: 128Name: HTTP_MaxLogFileSize Type: Number/number list Size: 10 Value: 0Name: HTTP_Audience Type: Text/text list Size: 3 Value: 0Name: HTTP_LogToFiles Type: Text/text list Size: 3 Value: 0Name: HTTP_FilterLibrary Type: Text/text list Size: 10 Value:ndolextnName: HTTP_LogToDomLog Type: Text/text list Size: 3 Value: 0Name: HTTP_LogDirectory Type: Text/text list Size: 2 Value: [notext]Name: HTTP_ExcludeURLs Type: Text/text list Size: 2 Value: [notext]Name: HTTP_AccessLog Type: Text/text list Size: 8 Value:accessName: HTTP_ExcludeMethods Type: Text/text list Size: 2 Value: [notext]Name: HTTP_AgentLog Type: Text/text list Size: 7 Value: agentName: HTTP_ExcludeMIMETypes Type: Text/text list Size: 2 Value: [notext]Name: HTTP_RefererLog Type: Text/text list Size: 9 Value:refererName: HTTP_ExcludeUserAgents Type: Text/text list Size: 2 Value: [notext]Name: HTTP_ErrorLog Type: Text/text list Size: 7 Value: errorName: HTTP_ExcludeReturnCodes Type: Text/text list Size: 2 Value: [notext]Name: HTTP_CGIErrorLog Type: Text/text list Size: 11 Value:cgi-errorName: HTTP_NoLog Type: Text/text list Size: 2 Value: [notext]Name: HTTP_11Connections Type: Text/text list Size: 3 Value: 1Name: HTTP_InputTimeout Type: Number/number list Size: 10 Value: 2Name: HTTP_Max11Requests Type: Number/number list Size: 10 Value: 100Name: HTTP_OutputTimeout Type: Number/number list Size: 10 Value: 20Name: HTTP_PersistentTimeout Type: Number/number list Size: 10 Value: 180Name: HTTP_ScriptTimeout Type: Number/number list Size: 10 Value: 5Name: HTTP_RequestTimeout Type: Number/number list Size: 10 Value: 60Name: HTTP_IdleThreadTimeout Type: Number/number list Size: 10 Value: 0Name: HTTP_RNInputTimeout Type: Number/number list Size: 10 Value: 75Name: HTTP_RNOutputTimeout Type: Number/number list Size: 10 Value: 180Name: HTTP_RNCGITimeout Type: Number/number list Size: 10 Value: 180Name: HTTP_ListenQueueSize Type: Number/number list Size: 10 Value: 512Name: HTTP_MaxURLBytes Type: Number/number list Size: 10 Value: 4Name: HTTP_MaxConcurrentNetwkSessions Type: Number/number list Size: 10 Value: 2000Name: HTTP_MaxURLPathSegments Type: Number/number list Size: 10 Value: 64Name: HTTP_AllowDenyPriority Type: Text/text list Size: 3 Value: 1Name: HTTP_MaxHeaderLines Type: Number/number list Size: 10 Value: 48Chapter 10. Appendix A 441

Name: HTTP_AllowIPList Type: Text/text list Size: 2 Value: [notext]Name: HTTP_MaxHeaderBytes Type: Number/number list Size: 10 Value: 16Name: HTTP_DenyIPList Type: Text/text list Size: 2 Value: [notext]Name: HTTP_MaxContentLength Type: Number/number list Size: 10 Value: 10000Name: HTTP_Comp Type: Text/text list Size: 3 Value: 0Name: HTTP_CompEUA Type: Text/text list Size: 2 Value: [notext]Name: HTTP_CompIMT Type: Text/text list Size: 27 Value:text/*;application/*Name: HTTP_CompEMT Type: Text/text list Size: 2 Value: [notext]Name: HTTP_EnableSessionAuth Type: Text/text list Size: 3 Value: 0Name: HTTP_JavaServletSupport Type: Text/text list Size: 3 Value: 0Name: HTTP_IdleSessionTimeout Type: Number/number list Size: 10 Value: 30Name: HTTP_SSOCfg Type: Text/text list Size: 2 Value: [notext]Name: HTTP_ServletPath Type: Text/text list Size: 10 Value:/servletName: HTTP_ForceLoginOnSSL Type: Text/text list Size: 3 Value: 0Name: HTTP_JSClasspath Type: Text/text list Size: 16 Value:domino\servletName: HTTP_MaxActiveSessions Type: Number/number list Size: 10 Value: 1000Name: HTTP_JSFileExtensions Type: Text/text list Size: 2 Value: [notext]Name: HTTP_EnableJSessions Type: Text/text list Size: 3 Value: 1Name: HTTP_CompanionStack Type: Text/text list Size: 2 Value: [notext]Name: HTTP_IdleJSTimeout Type: Number/number list Size: 10 Value: 30Name: HTTP_RedirectUseHTTPS Type: Text/text list Size: 2 Value: [notext]Name: HTTP_MaxActiveJSessions Type: Number/number list Size: 10 Value: 1000Name: HTTP_RedirectServerName Type: Text/text list Size: 2 Value: [notext]Name: HTTP_EnableJSPersistence Type: Text/text list Size: 3 Value: 0Name: HTTP_RedirectPortNo Type: Number/number list Size: 10 Value: 80Name: HTTP_MaxCachedDesigns Type: Text/text list Size: 5 Value: 128Name: HTTP_maxPostDataLength Type: Text/text list Size: 7 Value: 10000Name: HTTP_MaxCachedUsers Type: Text/text list Size: 4 Value: 64Name: HTTP_compressUploadedFiles Type: Text/text list Size: 3 Value: 0Name: HTTP_ExpireCachedUsers Type: Text/text list Size: 5 Value: 120Name: HTTP_PrfCookieOption Type: Text/text list Size: 3 Value: 2Name: HTTP_ResourceLang Type: Text/text list Size: 4 Value: enName: HTTP_useUserLocale Type: Text/text list Size: 3 Value: 1Name: HTTP_AltResourceLang Type: Text/text list Size: 4 Value: enName: HTTP_ImageFormat Type: Text/text list Size: 3 Value: 0Name: HTTP_UTF8 Type: Text/text list Size: 3 Value: 1Name: HTTP_ImageProgressive Type: Text/text list Size: 3 Value: 1Name: HTTP_NoUTF8Forms Type: Text/text list Size: 3 Value: 0Name: HTTP_ImageQuality Type: Number/number list Size: 10 Value: 75Name: HTTP_DefViewRows Type: Number/number list Size: 10 Value: 30Name: HTTP_CS5Default Type: Text/text list Size: 3 Value: 2Name: HTTP_MaxViewRows Type: Number/number list Size: 10 Value: 1000Name: HTTP_CSWestern Type: Text/text list Size: 4 Value: 32442 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: HTTP_DefSearchMax Type: Number/number list Size: 10 Value: 250Name: HTTP_CSCentralEuropean Type: Text/text list Size: 4 Value: 80Name: HTTP_MaxSearchMax Type: Number/number list Size: 10 Value: 1000Name: HTTP_CSJapanese Type: Text/text list Size: 4 Value: 18Name: HTTP_GenBangUrls Type: Text/text list Size: 3 Value: 0Name: HTTP_CSTaiwanese Type: Text/text list Size: 4 Value: 26Name: HTTP_EnableRedirectCmd Type: Text/text list Size: 3 Value: 1Name: HTTP_CSChinese Type: Text/text list Size: 6 Value: 3377Name: HTTP_CSKorean Type: Text/text list Size: 4 Value: 24Name: HTTP_CSCyrillic Type: Text/text list Size: 6 Value: 3308Name: HTTP_CSGreek Type: Text/text list Size: 4 Value: 83Name: HTTP_CacheDir Type: Text/text list Size: 14 Value:domino\cacheName: HTTP_CSTurkish Type: Text/text list Size: 4 Value: 84Name: HTTP_MaxCacheSize Type: Number/number list Size: 10 Value: 50Name: HTTP_CSThai Type: Text/text list Size: 5 Value: 144Name: HTTP_DeleteCache Type: Text/text list Size: 3 Value: 0Name: HTTP_CSBaltic Type: Text/text list Size: 4 Value: 87Name: HTTP_EnableGC Type: Text/text list Size: 3 Value: 1Name: HTTP_CSArabic Type: Text/text list Size: 4 Value: 86Name: HTTP_GCInterval Type: Number/number list Size: 10 Value: 60Name: HTTP_CSHebrew Type: Text/text list Size: 6 Value: 3356Name: HTTP_CSVietnamese Type: Text/text list Size: 6 Value: 3310Name: HTTP_CSIndic Type: Text/text list Size: 5 Value: 171Name: HTTP_AutoDetect Type: Text/text list Size: 3 Value: 0Name: HTTP_asynchronizeAgents Type: Text/text list Size: 3 Value: 0Name: HTTP_webAgentTimeout Type: Number/number list Size: 10 Value: 0Name: HTTP_HeaderCharset Type: Text/text list Size: 3 Value: 1Name: HTTP_MetaCharset Type: Text/text list Size: 3 Value: 0Name: HTTP_DomWSAppSpace Type: Text/text list Size: 3 Value: 1Name: HTTP_DomWSAddinMaxThreads Type: Number/number list Size: 10 Value: 20Name: HTTP_DomWSForceFromValue Type: Text/text list Size: 3 Value: 1Name: HTTP_EnabledServices Type: Text/text list Size: 2 Value: [notext]Name: IIOP_HtmlDir Type: Text/text list Size: 2 Value: [notext]Name: IIOP_IORHost Type: Text/text list Size: 2 Value: [notext]Name: IIOP_ThreadPoolSize Type: Number/number list Size: 10 Value: 10Name: NNTP_Admin Type: Names Size: 2 Value: [notext]Name: NNTPLogLevel Type: Text/text list Size: 3 Value: 0Name: NNTPRdrDefaultAccess Type: Text/text list Size: 3 Value: 1Name: NNTPRdrDefaultExceptions Type: Text/text list Size: 2 Value: [notext]Name: NNTPAllowRdrPosting Type: Text/text list Size: 3 Value: 1Name: NNTPAllowFeedPosting Type: Text/text list Size: 3 Value: 1Name: NNTPMaxRdrPostSize Type: Number/number list Size: 10 Value: 1024Name: NNTPMaxFeedPostSize Type: Number/number list Size: 10 Value: 1024Name: NNTPMaxRdrConSize Type: Number/number list Size: 10 Value: 10Name: NNTPMaxFeedConSize Type: Number/number list Size: 10 Value: 100Name: NNTPRdrConTimeout Type: Number/number list Size: 10 Value: 600Name: NNTPMaxFeedConnections Type: Number/number list Size: 10 Value: 5Name: NNTPMaxRdrConnections Type: Number/number list Size: 10 Value: 20Chapter 10. Appendix A 443

Name: SMTPGlobalDomain Type: Text/text list Size: 2 Value: [notext]Name: SMTPPollingPeriod Type: Number/number list Size: 10 Value: 120Name: SMTPAdministrator Type: Names Size: 2 Value: [notext]Name: SMTPWork Type: Text/text list Size: 2 Value: [notext]Name: SMTPLogLevel Type: Text/text list Size: 3 Value: 1Name: SMTPEnableHK Type: Text/text list Size: 3 Value: 1Name: SMTPDailyHKAt Type: Date-time/range Size: 10 Value:01:00:00 AMName: SMTP822HeaderOption Type: Text/text list Size: 3 Value: 2Name: SMTPAddrResolutionCntl Type: Text/text list Size: 3 Value: 3Name: SMTPEncodingScheme Type: Text/text list Size: 3 Value: 1Name: SMTPRetryAttempts Type: Number/number list Size: 10 Value: 8Name: SMTPMessageContent Type: Text/text list Size: 3 Value: TName: SMTPRetryInterval Type: Number/number list Size: 10 Value: 15Name: SMTPReturnReceipts Type: Text/text list Size: 3 Value: 1Name: SMTPTransferMode Type: Text/text list Size: 3 Value: 1Name: SMTPLanguageParam Type: Text/text list Size: 2 Value: [notext]Name: SMTPCharSetDetect Type: Text/text list Size: 3 Value: 2Name: SMTPTypeface Type: Text/text list Size: 3 Value: 3Name: SMTPPointSize Type: Text/text list Size: 3 Value: 9Name: SMTPMacAttachConvertOption Type: Text/text list Size: 3 Value: 1Name: SMTPMaxInbTasks Type: Number/number list Size: 10 Value: 3Name: SMTPMaxOutbTasks Type: Number/number list Size: 10 Value: 3Name: SMTPMaxOutbMsgSize Type: Number/number list Size: 10 Value: 0Name: DiskC Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtC Type: Text/text list Size: 3 Value: 1Name: DiskO Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtO Type: Text/text list Size: 3 Value: 1Name: DiskD Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtD Type: Text/text list Size: 3 Value: 1Name: DiskP Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtP Type: Text/text list Size: 3 Value: 1Name: DiskE Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtE Type: Text/text list Size: 3 Value: 1Name: DiskQ Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtQ Type: Text/text list Size: 3 Value: 1Name: DiskF Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtF Type: Text/text list Size: 3 Value: 1Name: DiskR Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtR Type: Text/text list Size: 3 Value: 1Name: DiskG Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtG Type: Text/text list Size: 3 Value: 1444 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: DiskS Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtS Type: Text/text list Size: 3 Value: 1Name: DiskH Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtH Type: Text/text list Size: 3 Value: 1Name: DiskT Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtT Type: Text/text list Size: 3 Value: 1Name: DiskI Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtI Type: Text/text list Size: 3 Value: 1Name: DiskU Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtU Type: Text/text list Size: 3 Value: 1Name: DiskJ Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtJ Type: Text/text list Size: 3 Value: 1Name: DiskV Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtV Type: Text/text list Size: 3 Value: 1Name: DiskK Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtK Type: Text/text list Size: 3 Value: 1Name: DiskW Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtW Type: Text/text list Size: 3 Value: 1Name: DiskL Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtL Type: Text/text list Size: 3 Value: 1Name: DiskX Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtX Type: Text/text list Size: 3 Value: 1Name: DiskM Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtM Type: Text/text list Size: 3 Value: 1Name: DiskY Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtY Type: Text/text list Size: 3 Value: 1Name: DiskN Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtN Type: Text/text list Size: 3 Value: 1Name: DiskZ Type: Text/text list Size: 2 Value: [notext]Name: SpndlCtZ Type: Text/text list Size: 3 Value: 1Name: Location Type: Text/text list Size: 2 Value: [notext]Name: Department Type: Text/text list Size: 2 Value: [notext]Name: Comment Type: Text/text list Size: 2 Value: [notext]Name: ServerDescription Type: Rich text Size: 104 Value: [notext]Name: TRANSLOG_Status Type: Text/text list Size: 3 Value: 0Name: TRANSLOG_Style Type: Text/text list Size: 3 Value: 0Chapter 10. Appendix A 445

Name: TRANSLOG_UseAll Type: Text/text list Size: 3 Value: 0Name: TRANSLOG_MaxSize Type: Text/text list Size: 2 Value: [notext]Name: TRANSLOG_AutoFixup Type: Text/text list Size: 3 Value: 1Name: TRANSLOG_Performance Type: Text/text list Size: 3 Value: 2Name: QtaMthd Type: Text/text list Size: 3 Value: 2Name: STVPClientPort Type: Number/number list Size: 10 Value: 1533Name: STPort_T120 Type: Number/number list Size: 10 Value: 8081Name: STPort_VP Type: Number/number list Size: 10 Value: 1516Name: STPort_T123 Type: Number/number list Size: 10 Value: 1503Name: STCommunityHTTPSPort Type: Number/number list Size: 10 Value: 1533Name: STMeetingHTTPSPort Type: Number/number list Size: 10 Value: 8081Name: STCommunityHTTPTunneling Type: Text/text list Size: 3 Value: 1Name: STCommunityHTTPTunnelingPort Type: Number/number list Size: 10 Value: 8082Name: STMeetingHTTPTunnelingPort Type: Number/number list Size: 10 Value: 8081Name: STMaxCommunityConnections Type: Number/number list Size: 10 Value: 8000Name: ST_HostName Type: Text/text list Size: 2 Value: [notext]Name: STDirChunkSize Type: Number/number list Size: 10 Value: 100Name: ST_BindToHostName Type: Text/text list Size: 3 Value: 0Name: STDirRefreshInterval Type: Number/number list Size: 10 Value: 60Name: STActiveMeetingsLimitEnabled Type: Text/text list Size: 2 Value: [notext]Name: STActiveMeetingsLimit Type: Number/number list Size: 10 Value: 100Name: STConfigRefreshInterval Type: Number/number list Size: 10 Value: 60Name: STTotalUsersLimitEnabled Type: Text/text list Size: 2 Value: [notext]Name: STTotalUsersLimit Type: Number/number list Size: 10 Value: 500Name: STMeetingUsersLimitEnabled Type: Text/text list Size: 2 Value: [notext]Name: STMeetingUsersLimit Type: Number/number list Size: 10 Value: 50Name: STAutoExtendMeetingEnabled Type: Text/text list Size: 3 Value: 1Name: STMeetingExtendTime Type: Number/number list Size: 10 Value: 15Name: STLogTime Type: Text/text list Size: 3 Value: 0Name: STCommunityLogin Type: Text/text list Size: 3 Value: 1Name: STCommunityLoginFailed Type: Text/text list Size: 2 Value: [notext]Name: STCommunityTotalConnections Type: Text/text list Size: 2 Value: [notext]Name: STLogHistory Type: Number/number list Size: 10 Value: 30Name: STCommunityLogUsageFrequency Type: Number/number list Size: 10 Value: 10Name: STLogToFiles Type: Text/text list Size: 3 Value: 0Name: STMeetingLogEvents Type: Text/text list Size: 3 Value: 1Name: STMeetingLogParticipants Type: Text/text list Size: 3 Value: 1Name: STLogToNSF Type: Text/text list Size: 3 Value: 1Name: STLogFileName Type: Text/text list Size: 14 Value:sametime.logName: SHARED_MAIL Type: Text/text list Size: 3 Value: 0Name: SCOS_DIR_1 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_1 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_1 Type: Text/text list Size: 2 Value: [notext]446 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: SCOS_DIR_2 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_2 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_2 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_3 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_3 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_3 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_4 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_4 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_4 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_5 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_5 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_5 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_6 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_6 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_6 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_7 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_7 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_7 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_8 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_8 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_8 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_9 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_9 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_9 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_10 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_MAX_SIZE_MB_10 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ACTIVE_10 Type: Text/text list Size: 2 Value: [notext]Name: DAOSEnable Type: Text/text list Size: 3 Value: 0Chapter 10. Appendix A 447

Name: DAOSObjDelete Type: Number/number list Size: 10 Value: 30Name: DB2Host Type: Text/text list Size: 2 Value: [notext]Name: DB2Port Type: Text/text list Size: 2 Value: [notext]Name: DB2Inst Type: Text/text list Size: 2 Value: [notext]Name: DB2Db Type: Text/text list Size: 2 Value: [notext]Name: DB2Dir Type: Text/text list Size: 2 Value: [notext]Name: DB2Def Type: Text/text list Size: 3 Value: 1Name: DB2UDFSrv Type: Text/text list Size: 2 Value: [notext]Name: DB2UDFPath Type: Text/text list Size: 2 Value: [notext]Name: DB2GroupMax Type: Number/number list Size: 10 Value: 10Name: DB2DefUser Type: Text/text list Size: 2 Value: [notext]Name: DB2QVRows Type: Number/number list Size: 10 Value: 500Name: tsMaxMem Type: Number/number list Size: 10 Value: 512Name: tsIPCPort Type: Number/number list Size: 10 Value: 50125Name: tsIPCPort2 Type: Number/number list Size: 10 Value: 50126Name: tsExternalURL Type: Text/text list Size: 29 Value:http://9.37.30.206/travelerName: tsAddressBookAccess Type: Text/text list Size: 2 Value: [notext]Name: tsDenyAccess Type: Names Size: 2 Value: [notext]Name: tsUserCMD Type: Text/text list Size: 3 Value: 0Name: tsUserWipe Type: Text/text list Size: 3 Value: 1Name: tsLogLevel Type: Text/text list Size: 3 Value: 3Name: tsTrcLevel Type: Text/text list Size: 3 Value: 0Name: tsTrcCmp Type: Text/text list Size: 3 Value: *Name: tsTrcSize Type: Number/number list Size: 10 Value: 50Name: tsTrcFiles Type: Number/number list Size: 10 Value: 10Name: tsTrcPriv Type: Text/text list Size: 17 Value:2;4;8;16Name: tsPollTime Type: Number/number list Size: 10 Value: 3Name: devPTCPP Type: Number/number list Size: 10 Value: 8642Name: tsPHBeatAlg Type: Text/text list Size: 3 Value: 2Name: tsPHBFixed Type: Number/number list Size: 10 Value: 55Name: tsPHBInitial Type: Number/number list Size: 10 Value: 30Name: tsPHBAmim Type: Number/number list Size: 10 Value: 30Name: tsPHBAmaxsec Type: Number/number list Size: 10 Value: 15Name: tsPHBAretry Type: Number/number list Size: 10 Value: 30Name: tsPofflinehr Type: Number/number list Size: 10 Value: 24Name: tsPcleanup Type: Number/number list Size: 10 Value: 30Name: Owner Type: Authors Size: 2 Value: [notext]Name: LocalAdmin Type: Authors Size: 2 Value: [notext]Name: PKMinWidth Type: Text/text list Size: 3 Value: 0Name: PKMaxWidth Type: Text/text list Size: 6 Value: 1024Name: PKDefWidth Type: Text/text list Size: 6 Value: 1024448 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: PKMaxAge Type: Number/number list Size: 10 Value: 36500Name: PKMinDate Type: Date-time/range Size: 10 Value:08/01/1977Name: PKDueDate Type: Date-time/range Size: 10 Value:09/04/2112Name: PKOldKeyDays Type: Number/number list Size: 10 Value: 365Name: ChangeRequest Type: Text/text list Size: 2 Value: [notext]Name: DocumentAccess Type: Authors Size: 18 Value:[ServerModifier]Name: BookmarkDB Type: Text/text list Size: 14 Value:bookmark.nsfName: ServerPlatform Type: Text/text list Size: 32 Value:Windows/2003 5.2 Intel PentiumName: ASPServer Type: Text/text list Size: 3 Value: 0Name: DAOSWarned Type: Text/text list Size: 3 Value: 0Name: $ServerMain Type: Number/number list Size: 10 Value: 0Name: $Server_Ports_Tabs Type: Number/number list Size: 10 Value: 0Name: $Server_Ports_Internet2_Tabs Type: Number/number list Size: 10 Value: 0Name: $Server_Tasks_Tabs Type: Number/number list Size: 10 Value: 0Name: $Server_InetProt_Tabs Type: Number/number list Size: 10 Value: 0Name: $Server_MTA_Tabs Type: Number/number list Size: 10 Value: 0Name: FltRcvryMD Type: Text/text list Size: 6 Value: 8530Name: ServerBuildNumber Type: Text/text list Size: 15 Value:Release 8.5.3Name: ClusterName Type: Text/text list Size: 2 Value: [notext]Name: ServerCPUCount Type: Number/number list Size: 10 Value: 2Name: NSDEnbld Type: Text/text list Size: 3 Value: 1Name: CfgNABonly Type: Text/text list Size: 3 Value: 0Name: AllowAccess Type: Names Size: 2 Value: [notext]Name: Protocol_0 Type: Text/text list Size: 5 Value: TCPName: NetName_0 Type: Text/text list Size: 15 Value: TCPIPNetworkName: NetAddr_0 Type: Text/text list Size: 13 Value:9.37.30.206Name: Protocol_1 Type: Text/text list Size: 2 Value: [notext]Name: NetName_1 Type: Text/text list Size: 2 Value: [notext]Name: NetAddr_1 Type: Text/text list Size: 13 Value:9.37.30.206Name: Protocol_2 Type: Text/text list Size: 2 Value: [notext]Name: NetName_2 Type: Text/text list Size: 2 Value: [notext]Name: NetAddr_2 Type: Text/text list Size: 13 Value:9.37.30.206Name: Protocol_3 Type: Text/text list Size: 2 Value: [notext]Name: NetName_3 Type: Text/text list Size: 2 Value: [notext]Name: NetAddr_3 Type: Text/text list Size: 13 Value:9.37.30.206Chapter 10. Appendix A 449

Name: Protocol_4 Type: Text/text list Size: 2 Value: [notext]Name: NetName_4 Type: Text/text list Size: 2 Value: [notext]Name: NetAddr_4 Type: Text/text list Size: 13 Value:9.37.30.206Name: Protocol_5 Type: Text/text list Size: 2 Value: [notext]Name: NetName_5 Type: Text/text list Size: 2 Value: [notext]Name: NetAddr_5 Type: Text/text list Size: 13 Value:9.37.30.206Name: Protocol_6 Type: Text/text list Size: 2 Value: [notext]Name: NetName_6 Type: Text/text list Size: 2 Value: [notext]Name: NetAddr_6 Type: Text/text list Size: 13 Value:9.37.30.206Name: Protocol_7 Type: Text/text list Size: 2 Value: [notext]Name: NetName_7 Type: Text/text list Size: 2 Value: [notext]Name: NetAddr_7 Type: Text/text list Size: 13 Value:9.37.30.206Name: EnabledList Type: Text/text list Size: 28 Value:1;0;0;0;0;0;0;0Name: Ports Type: Text/text list Size: 7 Value: TCPIPName: Network Type: Text/text list Size: 15 Value: TCPIPNetworkName: NetAddresses Type: Text/text list Size: 13 Value:9.37.30.206Name: Protocols Type: Text/text list Size: 5 Value: TCPName: SSLStrongEncryption Type: Text/text list Size: 14 Value:03040506090AName: IMAP_TCPNP Type: Text/text list Size: 3 Value: 1Name: POP3_TCPNP Type: Text/text list Size: 3 Value: 1Name: AdminPSuspendRange Type: Text/text list Size: 2 Value: [notext]Name: CatalogType Type: Text/text list Size: 3 Value: 0Name: CatalogWeekDays Type: Text/text list Size: 25 Value:1;2;3;4;5;6;7Name: WeekDays Type: Text/text list Size: 25 Value:1;2;3;4;5;6;7Name: HTTP_CompMinS Type: Number/number list Size: 10 Value: 1Name: HTTP_CompMaxS Type: Number/number list Size: 10 Value: 128Name: HTTP_CompMM Type: Number/number list Size: 10 Value: 20Name: HTTP_CSDefault Type: Text/text list Size: 4 Value: 98Name: HTTP_Version Type: Number/number list Size: 10 Value: 1Name: IIOP_IdleMinsAllowed Type: Number/number list Size: 10 Value: 60Name: TRANSLOG_Path Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_1 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_1 Type: Text/text list Size: 2 Value: [notext]450 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: SCOS_DIR_ACTIVE_FILES_2 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_2 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_3 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_3 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_4 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_4 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_5 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_5 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_6 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_6 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_7 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_7 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_8 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_8 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_9 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_9 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_DIR_ACTIVE_FILES_10 Type: Text/text list Size: 2 Value: [notext]Name: SCOS_ONLINE_10 Type: Text/text list Size: 2 Value: [notext]Name: DAOSMinObjSize Type: Text/text list Size: 7 Value: 64000Name: DAOSBasePath Type: Text/text list Size: 6 Value: DAOSName: DB2AcWrn Type: Number/number list Size: 10 Value: 15Name: tsAllowAccess Type: Names Size: 2 Value: [notext]Name: tsPHBAmax Type: Number/number list Size: 10 Value: 900Name: tsPoffline Type: Number/number list Size: 10 Value: 1440Name: Certificate Type: Text/text list Size: 910 Value:0400B301 0DA1125D 07G01616 G00281BEDAC44E03 G0030200 0120A200 DF0C6D006F7A25G0 0280G002 E10C6D00 6E7A2500D20C6D00 1B092600 01A0G001 DF0C6D006F7A25G0 06E10C6D 006E7A25 00D20C6D001B0926 004F3D6D 756E7365 434E3D392E33372E 33302E32 30362F4F 3D6D756E73653081 9F300D06 092A8648 86F70D0101010500 03818D00 30818902 818100BE79779991 0E2DFD24 5AF6F1B3 A6995F367D5DADE7 945C3667 C71FC299 1F492BBFChapter 10. Appendix A 451

36F69F63 40C8BF8D FCFC2A02 4275CB5ABAB17D2B 05A9698C 223FD748 70C92F4200FF28F0 8D81F77E FD4CA5AB EDF281DE5C90458D 0F67C733 2DB70AAA 5BE8A57A2AF45370 7AD29EFB 7D18408C 6C215E61616306C8 22196973 37A81D8E BA40D90203010001 CAD65DFB 6D93DBAE 7AA4672416FAB20B 8AA4C377 DAF24DB5 D6B555B981857E90 2489581C 52545E8D 0773271630A6C754 BE34060E E353A5F8 BDD49527F97BD2EF DEE75526 BFE13B70 9D903F6D778CE7EA F43FD383 F02D5AAF 2990E42493FE2913 56F06CC6 DB6C4835 AD806676BA18A69A 8C1EC94F 9ACC0307 112B70961D103A2EName: AreaCode Type: Text/text list Size: 2 Value: [notext]Name: $LocationVersion Type: Text/text list Size: 3 Value: 2Name: DB2AccessServer Type: Text/text list Size: 3 Value: 0Name: IsVirDir Type: Number/number list Size: 10 Value: 0Name: $UpdatedBy Type: Names Size: 54 Value:CN=9.37.30.206/O=organization;CN=Administrator/O=organizationName: $Revisions Type: Date-time/range Size: 22 Value:09/04/2012 04:35:26 PM;09/05/2012 11:20:28 AM******************** END DUMP OF DOCUMENT ****************************************************************************************************************************************** BEGIN DUMP OF DOCUMENT **********************************************************************************************************************UNID: 8BC142003A63F68385257A6F00710B65NoteId: 1CEELast Modifed: Tue Sep 04 16:34:45 EDT 2012Create Date: Tue Sep 04 16:34:44 EDT 2012Updated By: CN=9.37.30.206/O=organizationName: Form Type: Text/text list Size: 9 Value:MappingName: RM_MapType Type: Text/text list Size: 5 Value: MapName: ServerName Type: Text/text list Size: 24 Value:CN=9.37.30.206/O=organizationName: Owner Type: Authors Size: 24 Value:CN=9.37.30.206/O=organizationName: LocalAdmin Type: Authors Size: 54 Value:CN=9.37.30.206/O=organization;CN=Administrator/O=organizationName: ServerNameDisplay Type: Text/text list Size: 19 Value:9.37.30.206/organizationName: RM_MapFrom Type: Text/text list Size: 31 Value:/Microsoft-Server-ActiveSync*Name: RM_MapTo Type: Text/text list Size: 40 Value:/traveler/Microsoft-Server-ActiveSync*Name: RM_ServerIP Type: Text/text list Size: 2 Value: [notext]452 IBM Notes Traveler Hints and Tips for a Successful Deployment

Name: Comment Type: Text/text list Size: 2 Value: [notext]Name: DocumentAccess Type: Authors Size: 15 Value:[NetModifier]Name: $SrvMap Type: Number/number list Size: 10 Value: 0Name: MappingType Type: Text/text list Size: 3 Value: 1Name: Type Type: Text/text list Size: 9 Value:MappingName: $REF Type: Reference to parent Size: 20 Value:08B5C5099E6B2B7785257A6F006D0CE2Name: $UpdatedBy Type: Names Size: 28 Value:CN=9.37.30.206/O=organizationName: $Revisions Type: Date-time/range Size: 22 Value:09/04/2012 04:34:45 PM;09/04/2012 04:34:45 PM******************** END DUMP OF DOCUMENT ****************************************************************************************************************************************** BEGIN DUMP OF DOCUMENT **********************************************************************************************************************UNID: 8E3971D4FB10BFBB85257A6F00710B6CNoteId: 1CF2Last Modifed: Tue Sep 04 16:34:45 EDT 2012Create Date: Tue Sep 04 16:34:44 EDT 2012Updated By: CN=9.37.30.206/O=organizationName: Form Type: Text/text list Size: 9 Value:MappingName: RM_MapType Type: Text/text list Size: 5 Value: MapName: ServerName Type: Text/text list Size: 24 Value:CN=9.37.30.206/O=organizationName: Owner Type: Authors Size: 24 Value:CN=9.37.30.206/O=organizationName: LocalAdmin Type: Authors Size: 54 Value:CN=9.37.30.206/O=organization;CN=Administrator/O=organizationName: ServerNameDisplay Type: Text/text list Size: 19 Value:9.37.30.206/organizationName: RM_MapFrom Type: Text/text list Size: 20 Value:/servlet/traveler*Name: RM_MapTo Type: Text/text list Size: 12 Value:/traveler*Name: RM_ServerIP Type: Text/text list Size: 2 Value: [notext]Name: Comment Type: Text/text list Size: 2 Value: [notext]Name: DocumentAccess Type: Authors Size: 15 Value:[NetModifier]Name: $SrvMap Type: Number/number list Size: 10 Value: 0Name: MappingType Type: Text/text list Size: 3 Value: 1Name: Type Type: Text/text list Size: 9 Value:MappingName: $REF Type: Reference to parent Size: 20 Value:08B5C5099E6B2B7785257A6F006D0CE2Chapter 10. Appendix A 453

Name: $UpdatedBy Type: Names Size: 28 Value:CN=9.37.30.206/O=organizationName: $Revisions Type: Date-time/range Size: 22 Value:09/04/2012 04:34:45 PM;09/04/2012 04:34:45 PM******************** END DUMP OF DOCUMENT *************************************--- Internet Site Documents ---ClientManager (Wed Sep 05 12:29:04 EDT 2012)########## ClientManager (Wed Sep 05 12:29:04 EDT 2012) ##########Description: List of the client versions that are available to be installed on a device of aparticular type.Version - the version number (matches the directory name and the About panel on the device).DefaultState - 0 (not default), 1 (will be promoted to be the default client once all theservers are on a version that can support this client), or 2 (yes, default).LocalFile - file location on the local file system.InDB - Whether or not the data is stored in the database (should be true).AssignmentList - List of users or groups to which the client version applies. * indicates thedefault which is any user not explicitly specified..ANDROID_INSTALLER (100): [VersionInfo: version=8.5.3.0.201108300850, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusInstaller\android\8.5.3.0.201108300850\LotusInstaller.apk, inDB=true and assignmentList=]ANDROID_SYNC (200): [VersionInfo: version=8.5.3.100.201206110951, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\android\8.5.3.100.201206110951\LotusTraveler.apk, inDB=true and assignmentList=]NOKIA_INSTALLER (300): [VersionInfo: version=8.5.3.2.201205251525, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusInstaller\nokia\8.5.3.2.201205251525\LotusInstaller.sisx, inDB=true and assignmentList=]NOKIA_SYNC_S60_3 (400): [VersionInfo: version=8.5.3.2.201205251525, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\nokia\8.5.3.2.201205251525\LotusTraveler_S60_3.0.sisx, inDB=true and assignmentList=]NOKIA_SYNC_S60_5 (401): [VersionInfo: version=8.5.3.2.201205251525, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\nokia\8.5.3.2.201205251525\LotusTraveler_S60_5.0.sisx, inDB=true and assignmentList=]NOKIA_SYNC_S3 (402): [VersionInfo: version=8.5.3.2.201205251525, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\nokia\8.5.3.2.201205251525\LotusTraveler_S3.sisx, inDB=true and assignmentList=]WM_INSTALLER (500): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusInstaller\wm\8.5.3.2.201205282100\LotusInstaller.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_CA (600): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_ca.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_CS (601): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_cs.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_DA (602): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_da.armV4I.cab, inDB=true and assignmentList=]454 IBM Notes Traveler Hints and Tips for a Successful Deployment

WM_SYNC_6_PPC_DE (603): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_de.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_EL (604): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_el.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_EN (605): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_en.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_ES (606): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_es.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_FI (607): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_fi.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_FR (608): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_fr.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_HU (609): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_hu.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_IT (610): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_it.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_JA (611): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_ja.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_KO (612): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_ko.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_NB_NO (613): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_nb_NO.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_NL (614): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_nl.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_PL (615): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_pl.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_PT (616): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_pt.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_PT_BR (617): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_pt_BR.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_RU (618): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_ru.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_SK (619): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_sk.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_SV (620): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_sv.armV4I.cab, inDB=true and assignmentList=]Chapter 10. Appendix A 455

WM_SYNC_6_PPC_TR (621): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_tr.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_ZH_CN (622): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_zh_CN.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_PPC_ZH_TW (623): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6_zh_TW.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_CA (650): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_ca.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_CS (651): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_cs.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_DA (652): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_da.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_DE (653): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_de.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_EL (654): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_el.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_EN (655): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_en.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_ES (656): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_es.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_FI (657): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_fi.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_FR (658): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_fr.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_HU (659): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_hu.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_IT (660): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_it.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_JA (661): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_ja.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_KO (662): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_ko.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_NB_NO (663): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_nb_NO.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_NL (664): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_nl.armV4I.cab, inDB=true and assignmentList=]456 IBM Notes Traveler Hints and Tips for a Successful Deployment

WM_SYNC_6_SP_PL (665): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_pl.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_PT (666): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_pt.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_PT_BR (667): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_pt_BR.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_RU (668): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_ru.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_SK (669): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_sk.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_SV (670): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_sv.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_TR (671): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_tr.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_ZH_CN (672): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_zh_CN.armV4I.cab, inDB=true and assignmentList=]WM_SYNC_6_SP_ZH_TW (673): [VersionInfo: version=8.5.3.2.201205282100, defaultState=YES,localFile=C:\IBM\Lotus\Domino\data\domino\html\travelerclients\LotusTraveler\wm\8.5.3.2.201205282100\LotusTravelerWM6SP_zh_TW.armV4I.cab, inDB=true and assignmentList=]Default Settings (Wed Sep 05 12:29:04 EDT 2012)########## Default Settings (Wed Sep 05 12:29:04 EDT 2012) ##########Description: List of the Default settings that would be used for a device that doesn't havesettings yet and doesn't have an applicable policy.List of the users or groups to which they defaults could apply.List of the users or groups which are excluded from having these defaults apply.--- Properties (Wed Sep 05 12:29:04 EDT 2012) ---{devPToDoF=2, devPbanUnsecureAction=3, devPandroidencryption=0, devPapplpwReqAlphanumeric=0,devPapplpwExpiration=90, devPandroidExtDomainExclude=, devPs60wipeLocal=7, devPcalFEnable=1,devPwipeLocal=7, devPcalFLimit=0, devPPeakStartTime=480, devPapplpwAction=3, devPs60SCEncrypt=0,devPs60banUnsecureAction=3, devPs60pwEnable=0, devPandroidExtDomainValidation=0,devPpwTaction=1, devPapplbanUnsecure=0, devPandroidpwExpiration=0, devPapplbanUnsecureAction=3,devPandroidwipeEnable=0, devPandroidpwHistory=0, ToDoFHA=0, devPapplEncryption=0, devPlogS=2000,devPJournalLimit=0, devPpwEnable=0, devPPeakEndTime=1020, devPlogL=1,devPandroidbanCameraAction=3, devPapplwipeEnable=0, devPapplpwHistory=0, logLHA=0,devPApprovalNumber=1, devPandroidpwMinUCase=0, devPSCEncrypt=0, devPs60pwReqUpperLower=0,devPinactivity=30, applsHA=0, devPandroidbanUnsecure=0, devPandroidpwReqAlphanumeric=0,devPapplpwComplex=0, devPJournFEnable=1, devPandroidbanCamera=0, devPs60pwAction=1,devPandroidpwEnable=0, devPcalPEnable=1, bTruncEnableHA=0, devPpwSAction=1, devPapplbanCamera=0,EmailFEnableHA=0, OffPeakOperationTypeHA=0, devPpwAction=1, devPbTrunc=5000, devPmaxAtt=4000,devPandroidAppPw=0, PeakOperationTypeHA=0, devPimportance=1, devPs60inactivity=30,devPapplpwComplexNum=0, devPandroidLocalPwStorage=0, calPEnableHA=0, devPs60pwConsecNum=0,devPPeakDays=31, devPandroidExtDomain=0, devPappls=1:2:3:4:5, devPPeakOperationType=1,Chapter 10. Appendix A 457

devPandroidbanUnsecureAction=3, AllowRoamingHA=0, devPandroidpwAction=1, attachSHA=0,devPEmailFLimit=0, devPbanUnsecure=0, $DPLocked=, devPs60banUnsecure=0, devPs60pwExpiration=0,devPattachS=100, devPapplpwLength=4, devPcalP=7, devPandroidwipeLocal=7, devPEmailFEnable=1,devPandroidpwMinLetters=0, devPAllowRoaming=0, devPandroidAppPwTO=30,DisableSyncWhenLowBatteryHA=0, devPattach=0, devPs60pwMaxRepeatedChar=0, devPEmailF=5,devPcalF=90, devPs60pwHistory=0, devPapplwipeLocal=7, devPapplbanCameraAction=3,devPapplinactivity=30, attachHA=0, devPcalPLimit=0, importanceHA=0, devPwipeEnable=0,devPandroidinactivity=30, JournFEnableHA=0, PeakDaysHA=0, devPpwType=1,devPOffPeakOperationType=1, PeakStartTimeHA=0, devPs60pwLength=4, devPandroidpwMinNumeric=0,calFEnableHA=0, devPandroidClipboard=0, devPandroidpwType=1, devPNotifyAddress=,devPApprovalEnable=0, devPandroidappWipeEnable=0, devPs60encryption=0,devPs60pwReqAlphanumeric=0, devPs60SCEAction=1, devPSCEAction=1, devPapplpwEnable=0,devPandroidpwNonLetters=0, devPpwInAction=1, devPandroidpwMinLCase=0,devPandroidEncryptAction=3, devPJournF=7, devPandroidExportAttachments=0, devPpwStren=2,devPandroidpwMinSymbols=0, devPandroidpwLength=4, devPbTruncEnable=1, devPs60wipeEnable=0,devPandroidExtDomainMessage=, PeakEndTimeHA=0, logSHA=0, devPDisableSyncWhenLowBattery=1,devPandroidappPwWipeCount=0}--- Include Names (Wed Sep 05 12:29:04 EDT 2012) ---[]--- Exclude Names (Wed Sep 05 12:29:04 EDT 2012) ---[]Thread Manager (Wed Sep 05 12:29:04 EDT 2012)########## Thread Manager (Wed Sep 05 12:29:04 EDT 2012) ##########Description: Lists the active threads, the mappings of tokens to threads, and an overallsummary.The Running time for a thread being high could explain a long sync for a user orhigher than expected CPU utilization.The Last Runnable time for a thread being well in the past could indicate a longrunning sync (if the Running time is also high or increasing) or a hung thread (if the Runningtime is low or not increasing).For any thread with a token (after the Device ID in the Thread Detail) should showup in the Token Mappings and vice versa.If any threads appear hung, a StopSync command may be possible if the thread isrelated to a sync (DS or PS). Otherwise and for all other issues, a restart of Traveler isprobably needed to clear up the issue.--- Summary (Wed Sep 05 12:29:04 EDT 2012) ---Shutdown requested: falseThreads total: 4Threads available: 3Threads busy: 1Threads deadlocked: 0Threads monitor deadlocked: 0-- Busy Thread Counts (Name: Current / Peak / Max) -- This is important to look at to see ifthere is a bad setting in the thread settings for the server.DS: 0 / 1 / 5000PS: 0 / 2 / 200Worker: 0 / 1 / 5000TC: 1 / 1 / 50458 IBM Notes Traveler Hints and Tips for a Successful Deployment

Alarm: 0 / 4 / 20HTTP: 0 / 10 / 100--- Thread Details (4) (Wed Sep 05 12:29:04 EDT 2012) ---TC-07d8 [null] [SYSADMIN] [systemdump] [null] [0 runnables] [Busy? true] [Last Runnable: Wed Sep05 12:29:03 EDT 2012] [Running: 907ms] [Idle: 0ms]Unassigned-11b4 [null] [null] [null] [null] [0 runnables] [Busy? false] [Last Runnable:Never] [Running: 0ms] [Idle: 0ms]Unassigned-11c0 [null] [null] [null] [null] [0 runnables] [Busy? false] [Last Runnable:Never] [Running: 0ms] [Idle: 0ms]Unassigned-12b0 [null] [null] [null] [null] [0 runnables] [Busy? false] [Last Runnable:Never] [Running: 0ms] [Idle: 0ms]--- Per Thread Type Mappings of Tokens to Threads (Wed Sep 05 12:29:04 EDT 2012) ------ Thread Stacks (32) (Wed Sep 05 12:29:04 EDT 2012) ---Attach API wait loop (Thread[Attach API wait loop,10,main]) (ID=8) (State=RUNNABLE) (CPU(Total): 0ms) (CPU (User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited:Never) (Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)com.ibm.tools.attach.javaSE.IPC.waitSemaphore(Native Method)com.ibm.tools.attach.javaSE.CommonDirectory.waitSemaphore(CommonDirectory.java:220)com.ibm.tools.attach.javaSE.AttachHandler$WaitLoop.waitForNotification(AttachHandler.java:329)com.ibm.tools.attach.javaSE.AttachHandler$WaitLoop.run(AttachHandler.java:396)BusySig-b84 (Thread[BusySig-b84,5,main]) (ID=27) (State=WAITING) (CPU (Total): 0ms) (CPU(User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 12 times for unknown ms)(Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)sun.misc.Unsafe.park(Native Method)java.util.concurrent.locks.LockSupport.park(LockSupport.java:184)java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:1998)java.util.concurrent.DelayQueue.take(DelayQueue.java:171)com.lotus.sync.push.DelayQueue.dequeue(DelayQueue.java:262)com.lotus.sync.push.messaging.DelayQueueDequeueThread.run(DelayQueueDequeueThread.java:146)com.lotus.sync.servlet.BusySignaller$BusySignallerThread.run(BusySignaller.java:197)CL(50125:/9.37.30.206)-888 (Thread[CL(50125:/9.37.30.206)-888,5,main]) (ID=30)(State=RUNNABLE) (CPU (Total): 31ms) (CPU (User): 31ms) (Suspended: false) (In Native: true)(Locked: No) (Waited: 1 times for unknown ms) (Blocked: 1 times for unknown ms) (Monitors Held:None) (Synchronizers Held: None)java.net.PlainSocketImpl.socketAccept(Native Method)java.net.PlainSocketImpl.accept(PlainSocketImpl.java:451)java.net.ServerSocket.implAccept(ServerSocket.java:464)java.net.ServerSocket.accept(ServerSocket.java:432)com.lotus.sync.servlet.ConnectionListener.runHTTP(ConnectionListener.java:523)com.lotus.sync.servlet.ConnectionListener.run(ConnectionListener.java:445)Chapter 10. Appendix A 459

CL(8642:/9.37.30.206)-1084 (Thread[CL(8642:/9.37.30.206)-1084,5,main]) (ID=29)(State=RUNNABLE) (CPU (Total): 62ms) (CPU (User): 62ms) (Suspended: false) (In Native: true)(Locked: No) (Waited: 1 times for unknown ms) (Blocked: Never) (Monitors Held: None)(Synchronizers Held: None)sun.nio.ch.WindowsSelectorImpl$SubSelector.poll0(Native Method)sun.nio.ch.WindowsSelectorImpl$SubSelector.poll(WindowsSelectorImpl.java:322)sun.nio.ch.WindowsSelectorImpl$SubSelector.access$500(WindowsSelectorImpl.java:304)sun.nio.ch.WindowsSelectorImpl.doSelect(WindowsSelectorImpl.java:185)sun.nio.ch.SelectorImpl.lockAndDoSelect(SelectorImpl.java:81)sun.nio.ch.SelectorImpl.select(SelectorImpl.java:92)com.lotus.sync.servlet.ConnectionListener.runTCP(ConnectionListener.java:1035)com.lotus.sync.servlet.ConnectionListener.run(ConnectionListener.java:449)CLR(8642)-e28 (Thread[CLR(8642)-e28,5,main]) (ID=32) (State=RUNNABLE) (CPU (Total): 0ms) (CPU(User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: Never) (Blocked: Never)(Monitors Held: None) (Synchronizers Held: None)sun.nio.ch.WindowsSelectorImpl$SubSelector.poll0(Native Method)sun.nio.ch.WindowsSelectorImpl$SubSelector.poll(WindowsSelectorImpl.java:322)sun.nio.ch.WindowsSelectorImpl$SubSelector.access$500(WindowsSelectorImpl.java:304)sun.nio.ch.WindowsSelectorImpl.doSelect(WindowsSelectorImpl.java:185)sun.nio.ch.SelectorImpl.lockAndDoSelect(SelectorImpl.java:81)sun.nio.ch.SelectorImpl.select(SelectorImpl.java:92)com.lotus.sync.servlet.ConnectionListener$SelectorReadThread.run(ConnectionListener.java:647)CLW(50125:/9.37.30.206)_1485-1120 (Thread[CLW(50125:/9.37.30.206)_1485-1120,5,main]) (ID=33)(State=RUNNABLE) (CPU (Total): 62ms) (CPU (User): 46ms) (Suspended: false) (In Native: true)(Locked: No) (Waited: Never) (Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)java.net.SocketInputStream.socketRead0(Native Method)java.net.SocketInputStream.read(SocketInputStream.java:140)java.io.ObjectInputStream$PeekInputStream.read(ObjectInputStream.java:2283)java.io.ObjectInputStream$PeekInputStream.readFully(ObjectInputStream.java:2296)java.io.ObjectInputStream$BlockDataInputStream.readShort(ObjectInputStream.java:2767)java.io.ObjectInputStream.readStreamHeader(ObjectInputStream.java:794)java.io.ObjectInputStream.(ObjectInputStream.java:294)com.lotus.sync.servlet.ConnectionListener$CLWorker.run(ConnectionListener.java:1607)ChangeProcessor-9dc (Thread[ChangeProcessor-9dc,5,main]) (ID=18) (State=TIMED_WAITING) (CPU(Total): 0ms) (CPU (User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 15times for unknown ms) (Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)sun.misc.Unsafe.park(Native Method)java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:224)java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2036)java.util.concurrent.DelayQueue.take(DelayQueue.java:175)com.lotus.sync.push.DelayQueue.dequeue(DelayQueue.java:262)com.lotus.sync.push.ChangeProcessor$ProcessChangeThread.run(ChangeProcessor.java:321)DiscDelQ-11f4 (Thread[DiscDelQ-11f4,5,main]) (ID=19) (State=WAITING) (CPU (Total): 0ms) (CPU(User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 4 times for unknown ms)(Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)sun.misc.Unsafe.park(Native Method)java.util.concurrent.locks.LockSupport.park(LockSupport.java:184)460 IBM Notes Traveler Hints and Tips for a Successful Deployment

java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:1998)java.util.concurrent.DelayQueue.take(DelayQueue.java:171)com.lotus.sync.push.DelayQueue.dequeue(DelayQueue.java:262)com.lotus.sync.push.messaging.DelayQueueDequeueThread.run(DelayQueueDequeueThread.java:146)com.lotus.sync.push.messaging.DiscoveryQueue$DiscoveryDelayQueueThread.run(DiscoveryQueue.java:236)Finalizer thread (Thread[Finalizer thread,5,system]) (ID=40) (State=RUNNABLE) (CPU (Total): 0ms)(CPU (User): 0ms) (Suspended: false) (In Native: false) (Locked: No) (Waited: Never) (Blocked:Never) (Monitors Held: None) (Synchronizers Held: None)Gc Slave Thread (Thread[Gc Slave Thread,5,system]) (ID=5) (State=RUNNABLE) (CPU (Total):15ms) (CPU (User): 15ms) (Suspended: false) (In Native: false) (Locked: No) (Waited: Never)(Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)JIT Compilation Thread (Thread[JIT Compilation Thread,10,system]) (ID=4) (State=RUNNABLE)(CPU (Total): 2531ms) (CPU (User): 2515ms) (Suspended: false) (In Native: false) (Locked: No)(Waited: Never) (Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)LogNsf-cc4 (Thread[LogNsf-cc4,5,main]) (ID=38) (State=TIMED_WAITING) (CPU (Total): 0ms) (CPU(User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 221 times for unknownms) (Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)sun.misc.Unsafe.park(Native Method)java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:224)java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2036)java.util.concurrent.ArrayBlockingQueue.poll(ArrayBlockingQueue.java:353)com.lotus.sync.logging.LogNsfHandler$NsfThread.run(LogNsfHandler.java:80)MS-SMS-DelQ-7f0 (Thread[MS-SMS-DelQ-7f0,5,main]) (ID=28) (State=WAITING) (CPU (Total): 0ms)(CPU (User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 1 times for unknownms) (Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)sun.misc.Unsafe.park(Native Method)java.util.concurrent.locks.LockSupport.park(LockSupport.java:184)java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:1998)java.util.concurrent.DelayQueue.take(DelayQueue.java:171)com.lotus.sync.push.DelayQueue.dequeue(DelayQueue.java:262)com.lotus.sync.push.messaging.DelayQueueDequeueThread.run(DelayQueueDequeueThread.java:146)com.lotus.sync.servlet.ConnectionSMSSender$SMSDelayQueueThread.run(ConnectionSMSSender.java:159)Mntr-9.37.30.206-854 (Thread[Mntr-9.37.30.206-854,5,main]) (ID=37) (State=TIMED_WAITING) (CPU(Total): 0ms) (CPU (User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 1138times for unknown ms) (Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)java.lang.Thread.sleep(Native Method)java.lang.Thread.sleep(Thread.java:851)com.lotus.sync.push.NewAPIMonitor.monitor(NewAPIMonitor.java:315)com.lotus.sync.push.NewAPIMonitor.run(NewAPIMonitor.java:258)Chapter 10. Appendix A 461

MstrMntr-af8 (Thread[MstrMntr-af8,5,main]) (ID=20) (State=WAITING) (CPU (Total): 31ms) (CPU(User): 31ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 10 times for unknownms) (Blocked: 1 times for unknown ms) (Monitors Held: None) (Synchronizers Held: None)sun.misc.Unsafe.park(Native Method)java.util.concurrent.locks.LockSupport.park(LockSupport.java:184)java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:1998)java.util.concurrent.DelayQueue.take(DelayQueue.java:171)com.lotus.sync.push.DelayQueue.dequeue(DelayQueue.java:262)com.lotus.sync.push.MasterMonitor$EnableThread.run(MasterMonitor.java:199)NotesGCThread0 (Thread[NotesGCThread0,5,main]) (ID=10) (State=WAITING) (CPU (Total): 0ms)(CPU (User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 1 times for unknownms) (Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)java.lang.Object.wait(Native Method)java.lang.Object.wait(Object.java:196)java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:107)java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:79)lotus.domino.local.NotesReferenceQueue.run(Unknown Source)java.lang.Thread.run(Thread.java:736)Signal Dispatcher (Thread[Signal Dispatcher,5,main]) (ID=2) (State=RUNNABLE) (CPU (Total):0ms) (CPU (User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: Never)(Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)com.ibm.misc.SignalDispatcher.waitForSignal(Native Method)com.ibm.misc.SignalDispatcher.run(SignalDispatcher.java:66)SrvCmdTrkr-DelQ-82c (Thread[SrvCmdTrkr-DelQ-82c,5,main]) (ID=31) (State=WAITING) (CPU(Total): 0ms) (CPU (User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 1times for unknown ms) (Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)sun.misc.Unsafe.park(Native Method)java.util.concurrent.locks.LockSupport.park(LockSupport.java:184)java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:1998)java.util.concurrent.DelayQueue.take(DelayQueue.java:171)com.lotus.sync.push.DelayQueue.dequeue(DelayQueue.java:262)com.lotus.sync.push.messaging.DelayQueueDequeueThread.run(DelayQueueDequeueThread.java:146)com.lotus.sync.hadr.ServerCommandTracker$TrackerThread.run(ServerCommandTracker.java:483)StateController-aac (Thread[StateController-aac,5,main]) (ID=17) (State=TIMED_WAITING) (CPU(Total): 0ms) (CPU (User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 1times for unknown ms) (Blocked: 1 times for unknown ms) (Monitors Held: None) (SynchronizersHeld: None)sun.misc.Unsafe.park(Native Method)java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:224)java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2036)java.util.concurrent.DelayQueue.take(DelayQueue.java:175)462 IBM Notes Traveler Hints and Tips for a Successful Deployment

com.lotus.sync.push.DelayQueue.dequeue(DelayQueue.java:262)com.lotus.sync.push.StateController$StateTimerThread.run(StateController.java:700)StatusMgr-DelQ-99c (Thread[StatusMgr-DelQ-99c,5,main]) (ID=25) (State=TIMED_WAITING) (CPU(Total): 0ms) (CPU (User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 12times for unknown ms) (Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)sun.misc.Unsafe.park(Native Method)java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:224)java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2036)java.util.concurrent.DelayQueue.take(DelayQueue.java:175)com.lotus.sync.push.DelayQueue.dequeue(DelayQueue.java:262)com.lotus.sync.push.messaging.DelayQueueDequeueThread.run(DelayQueueDequeueThread.java:146)com.lotus.sync.admin.status.StatusManager$StatusMgrDelayQueueThread.run(StatusManager.java:396)TC-07d8 (TC-07d8 [null] [SYSADMIN] [systemdump] [null] [0 runnables] [Busy? true] [LastRunnable: Wed Sep 05 12:29:03 EDT 2012] [Running: 907ms] [Idle: 0ms]) (ID=36) (State=RUNNABLE)(CPU (Total): 453ms) (CPU (User): 265ms) (Suspended: false) (In Native: true) (Locked: No)(Waited: 137 times for unknown ms) (Blocked: 1 times for unknown ms) (Monitors Held: None)(Synchronizers Held: None)java.lang.Thread.getStackTraceImpl(Native Method)java.lang.Thread.getStackTrace(Thread.java:1042)java.lang.Thread.getAllStackTraces(Thread.java:1070)com.lotus.sync.util.ThreadPool.printStatus(ThreadPool.java:460)com.lotus.sync.admin.addin.SystemDump.process(SystemDump.java:470)com.lotus.sync.admin.addin.AbstractAddinCommand.execute(AbstractAddinCommand.java:239)com.lotus.sync.admin.DominoQueueListener.onMessage(DominoQueueListener.java:198)com.lotus.sync.admin.DominoQueueListener$TellCommandRunnable.run(DominoQueueListener.java:267)com.lotus.sync.util.ThreadPoolThread.run(ThreadPoolThread.java:405)TCStatus-TC-07d8-e0c (Thread[TCStatus-TC-07d8-e0c,5,main]) (ID=42) (State=TIMED_WAITING) (CPU(Total): 0ms) (CPU (User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 3times for unknown ms) (Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)java.lang.Thread.sleep(Native Method)java.lang.Thread.sleep(Thread.java:851)com.lotus.sync.admin.addin.AbstractAddinCommand$StatusThread.run(AbstractAddinCommand.java:1199)TravelerDBThread-26c (Thread[TravelerDBThread-26c,5,main]) (ID=14) (State=TIMED_WAITING) (CPU(Total): 312ms) (CPU (User): 250ms) (Suspended: false) (In Native: true) (Locked: No) (Waited:249 times for unknown ms) (Blocked: 2 times for unknown ms) (Monitors Held: None) (SynchronizersHeld: None)sun.misc.Unsafe.park(Native Method)java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:224)java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2036)java.util.concurrent.LinkedBlockingQueue.poll(LinkedBlockingQueue.java:435)Chapter 10. Appendix A 463

com.lotus.sync.admin.UpdateTravelerDB2$TravelerDB2Thread.pollAndServiceRequest(UpdateTravelerDB2.java:1492)com.lotus.sync.admin.UpdateTravelerDB$TravelerDBThread.run(UpdateTravelerDB.java:156)TravelerDBThread-dd4 (Thread[TravelerDBThread-dd4,5,main]) (ID=16) (State=TIMED_WAITING) (CPU(Total): 93ms) (CPU (User): 78ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 247times for unknown ms) (Blocked: 3 times for unknown ms) (Monitors Held: None) (SynchronizersHeld: None)sun.misc.Unsafe.park(Native Method)java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:224)java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2036)java.util.concurrent.LinkedBlockingQueue.poll(LinkedBlockingQueue.java:435)com.lotus.sync.admin.UpdateTravelerDB2$TravelerDB2Thread.pollAndServiceRequest(UpdateTravelerDB2.java:1492)com.lotus.sync.admin.UpdateTravelerDB$TravelerDBThread.run(UpdateTravelerDB.java:156)TravelerDBThread-f2c (Thread[TravelerDBThread-f2c,5,main]) (ID=15) (State=TIMED_WAITING) (CPU(Total): 0ms) (CPU (User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 241times for unknown ms) (Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)sun.misc.Unsafe.park(Native Method)java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:224)java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2036)java.util.concurrent.LinkedBlockingQueue.poll(LinkedBlockingQueue.java:435)com.lotus.sync.admin.UpdateTravelerDB2$TravelerDB2Thread.pollAndServiceRequest(UpdateTravelerDB2.java:1492)com.lotus.sync.admin.UpdateTravelerDB$TravelerDBThread.run(UpdateTravelerDB.java:156)Unassigned-11b4 (Unassigned-11b4 [null] [null] [null] [null] [0 runnables] [Busy? false][Last Runnable: Never] [Running: 0ms] [Idle: 0ms]) (ID=34) (State=WAITING) (CPU (Total): 0ms)(CPU (User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 135 times forunknown ms) (Blocked: 5 times for unknown ms) (Monitors Held: None) (Synchronizers Held: None)java.lang.Object.wait(Native Method)java.lang.Object.wait(Object.java:167)com.lotus.sync.util.ThreadPoolThread.run(ThreadPoolThread.java:348)Unassigned-11c0 (Unassigned-11c0 [null] [null] [null] [null] [0 runnables] [Busy? false][Last Runnable: Never] [Running: 0ms] [Idle: 0ms]) (ID=35) (State=WAITING) (CPU (Total): 0ms)(CPU (User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 132 times forunknown ms) (Blocked: 5 times for unknown ms) (Monitors Held: None) (Synchronizers Held: None)java.lang.Object.wait(Native Method)java.lang.Object.wait(Object.java:167)com.lotus.sync.util.ThreadPoolThread.run(ThreadPoolThread.java:348)Unassigned-12b0 (Unassigned-12b0 [null] [null] [null] [null] [0 runnables] [Busy? false][Last Runnable: Never] [Running: 0ms] [Idle: 0ms]) (ID=41) (State=WAITING) (CPU (Total): 0ms)464 IBM Notes Traveler Hints and Tips for a Successful Deployment

(CPU (User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 82 times forunknown ms) (Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)java.lang.Object.wait(Native Method)java.lang.Object.wait(Object.java:167)com.lotus.sync.util.ThreadPoolThread.run(ThreadPoolThread.java:348)WallClock-2e4 (Thread[WallClock-2e4,5,main]) (ID=11) (State=TIMED_WAITING) (CPU (Total): 0ms)(CPU (User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 725 times forunknown ms) (Blocked: 7 times for unknown ms) (Monitors Held: None) (Synchronizers Held: None)java.lang.Thread.sleep(Native Method)java.lang.Thread.sleep(Thread.java:851)com.lotus.sync.TSS.Util.WallClock.run(WallClock.java:261)WorkMgr-DelQ-680 (Thread[WorkMgr-DelQ-680,5,main]) (ID=26) (State=WAITING) (CPU (Total):15ms) (CPU (User): 15ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 34 times forunknown ms) (Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)sun.misc.Unsafe.park(Native Method)java.util.concurrent.locks.LockSupport.park(LockSupport.java:184)java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:1998)java.util.concurrent.DelayQueue.take(DelayQueue.java:171)com.lotus.sync.push.DelayQueue.dequeue(DelayQueue.java:262)com.lotus.sync.push.messaging.DelayQueueDequeueThread.run(DelayQueueDequeueThread.java:146)com.lotus.sync.servlet.WorkManager$WorkMgrDelayQueueThread.run(WorkManager.java:310)XMLLogger-DelQ-fdc (Thread[XMLLogger-DelQ-fdc,5,main]) (ID=39) (State=WAITING) (CPU (Total):0ms) (CPU (User): 0ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 1 times forunknown ms) (Blocked: Never) (Monitors Held: None) (Synchronizers Held: None)sun.misc.Unsafe.park(Native Method)java.util.concurrent.locks.LockSupport.park(LockSupport.java:184)java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:1998)java.util.concurrent.DelayQueue.take(DelayQueue.java:171)com.lotus.sync.push.DelayQueue.dequeue(DelayQueue.java:262)com.lotus.sync.push.messaging.DelayQueueDequeueThread.run(DelayQueueDequeueThread.java:146)com.lotus.sync.logging.SyncMLLogger$XMLLoggerDelayQueueThread.run(SyncMLLogger.java:980)main-df0 (Thread[main-df0,5,main]) (ID=1) (State=RUNNABLE) (CPU (Total): 3312ms) (CPU (User):2671ms) (Suspended: false) (In Native: true) (Locked: No) (Waited: 9 times for unknown ms)(Blocked: 1 times for unknown ms) (Monitors Held: None) (Synchronizers Held: None)lotus.notes.addins.JavaServerAddin.AddInIdle(Native Method)lotus.notes.addins.JavaServerAddin.addInRunning(JavaServerAddin.java:619)com.lotus.sync.admin.MainTask.runDominoQueue(MainTask.java:959)com.lotus.sync.admin.MainTask.runNotes(MainTask.java:1271)lotus.domino.NotesThread.run(Unknown Source)com.lotus.sync.admin.MainTask.main(MainTask.java:1462)--- Summary (Wed Sep 05 12:29:04 EDT 2012) ---Shutdown requested: falseChapter 10. Appendix A 465

Threads total: 4Threads available: 3Threads busy: 1Threads deadlocked: 0Threads monitor deadlocked: 0-- Busy Thread Counts (Name: Current / Peak / Max) --DS: 0 / 1 / 5000PS: 0 / 2 / 200Worker: 0 / 1 / 5000TC: 1 / 1 / 50Alarm: 0 / 4 / 20HTTP: 0 / 10 / 100Dispatch (Wed Sep 05 12:29:04 EDT 2012)########## Dispatch (Wed Sep 05 12:29:04 EDT 2012) ##########Description: List of the data stored on each thread. This is used for internal processing byLevel 3.--- Dispatch Thread Data Details (Wed Sep 05 12:29:04 EDT 2012) ---BusySig-b84, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=true, jniSessionStarted=false, notesThreadInited=falseCL(50125:/9.37.30.206)-888, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=true, jniSessionStarted=false, notesThreadInited=falseCL(8642:/9.37.30.206)-1084, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=true, jniSessionStarted=false, notesThreadInited=falseCLR(8642)-e28, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=true, jniSessionStarted=false, notesThreadInited=falseCLW(50125:/9.37.30.206)_1485-1120, databaseMap has 0 entries, databaseToACLMgrMap has 0entries, jniThreadInited=true, jniSessionStarted=false, notesThreadInited=falseChangeProcessor-9dc, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=true, jniSessionStarted=false, notesThreadInited=falseDiscDelQ-11f4, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=true, jniSessionStarted=false, notesThreadInited=falseLogNsf-cc4, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=false, jniSessionStarted=false, notesThreadInited=trueMS-SMS-DelQ-7f0, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=true, jniSessionStarted=false, notesThreadInited=falseMntr-9.37.30.206-854, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=true, jniSessionStarted=false, notesThreadInited=falseMstrMntr-af8, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=true, jniSessionStarted=true, notesThreadInited=true,notesSession=CN=9.37.30.206/O=organization, dbInfo=DominoDBInfo: CN=t u3/O=organizationInternetAddress=null Active Server=CN=9.37.30.206/O=organization Active Path=mail/tu3.nsfPrimary Server=CN=9.37.30.206/O=organization Primary Path=mail/tu3.nsf MailDomain=domainTravelerAccessRights=allow Has Validated DB=True ExplicitPolicy=null ShortNameList=[tu3] FullName List=[CN=t u3/O=organization, t u3] designFlags=nullSrvCmdTrkr-DelQ-82c, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=true, jniSessionStarted=false, notesThreadInited=falseStateController-aac, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=true, jniSessionStarted=false, notesThreadInited=false466 IBM Notes Traveler Hints and Tips for a Successful Deployment

StatusMgr-DelQ-99c, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=true, jniSessionStarted=false, notesThreadInited=trueTC-07d8, databaseMap has 1 entries, databaseToACLMgrMap has 0 entries, jniThreadInited=true,jniSessionStarted=false, notesThreadInited=true, notesSession=CN=9.37.30.206/O=organizationTCStatus-TC-07d8-e0c, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=true, jniSessionStarted=false, notesThreadInited=trueTravelerDBThread-26c, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=false, jniSessionStarted=false, notesThreadInited=true,notesSession=CN=9.37.30.206/O=organizationTravelerDBThread-dd4, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=false, jniSessionStarted=false, notesThreadInited=true,notesSession=CN=9.37.30.206/O=organizationTravelerDBThread-f2c, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=false, jniSessionStarted=false, notesThreadInited=falseWallClock-2e4, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=true, jniSessionStarted=false, notesThreadInited=falseWorkMgr-DelQ-680, databaseMap has 0 entries, databaseToACLMgrMap has 0 entries,jniThreadInited=true, jniSessionStarted=false, notesThreadInited=falseStatistics (Wed Sep 05 12:29:04 EDT 2012)########## Statistics (Wed Sep 05 12:29:04 EDT 2012) ##########Description: List of all the Traveler statistics that have been collected since the stats werelast reset (the statistics are automatically reset each time the Traveler process is restarted).After the raw statistics, a summary of the synchronizations and some percentagecalculations based on multiple statistics is given.Availability.Index.090-100 = 61 The amount of time that the server is in the available stateAvailability.Index.Current = 100 The availability of the server. 100 is very available, -200is not available.CPU.Pct.Traveler checks the CPU usage on a periodic basis. This stat is a histogram showing how manytimes the CPU percentage was in the specified range or bucket. The bucket values are "000-010","010-020", "020-030", "030-040", "040-050", "050-060", "060-070", "070-080", "080-090","090-100". As an example, CPU.Pct.040-050 would show the number of times the CPU usage wasbetween 40% and 50%CPU.Pct.000-010 = 5ConnectionManager.Count.GET = 0ConnectionManager.Count.getClientConfigFile = 0ConnectionManager.Count.getConfigAS = 0ConnectionManager.Count.pushAS = 0ConnectionManager.Count.syncAS = 0ConnectionManager.Peak.GET.Count = 1ConnectionManager.Peak.GET.Time = Wed Sep 05 11:31:32 EDT 2012ConnectionManager.Peak.Total.Count = 2ConnectionManager.Peak.Total.Time = Wed Sep 05 11:43:20 EDT 2012ConnectionManager.Peak.getClientConfigFile.Count = 1ConnectionManager.Peak.getClientConfigFile.Time = Wed Sep 05 11:31:54 EDT 2012Chapter 10. Appendix A 467

ConnectionManager.Peak.getConfigAS.Count = 1ConnectionManager.Peak.getConfigAS.Time = Wed Sep 05 11:33:02 EDT 2012ConnectionManager.Peak.pushAS.Count = 2ConnectionManager.Peak.pushAS.Time = Wed Sep 05 11:43:20 EDT 2012ConnectionManager.Peak.syncAS.Count = 1ConnectionManager.Peak.syncAS.Time = Wed Sep 05 11:35:11 EDT 2012DB.Connections = 3 The total number of connections currently allocated.DB.Connections.Idle = 3 The number of currently allocated connections available for new work.DB.Connections.Max = 600 The maximum number of connections that could be allocated.DB.Connections.Peak = 3 The peak number of connections to the database at any time of theserver's instance.DCA.C.CheckAccessRights = 8 The number of times the access rights were checked for a databaseusing the Domino C API call.DCA.C.Count.NSFDbClose = 34 The number of times a database was closed using the Domino C APIcall.DCA.C.Count.NSFDbOpen = 34 The number of times a database was opened using the Domino C APIcall.DCA.C.Count.NSFNoteClose = 122 The number of times a note was closed using the Domino C APIcall.DCA.C.Count.NSFNoteOpen = 122 The number of times a note was opened using the Domino C APIcall.DCA.C.HTMLCreateConverter = 8 The number of times an HTML Converter object was created.DCA.C.HTMLDestroyConverter = 8 The number of times an HTML Converter object was destroyed.DCA.C.ModDoc.RunCount = 18 Count of the number of times Lotus Notes Traveler had to determinewhich documents were changed.DCA.C.ModDoc.SkippedDocs = 191 The number of documents that Lotus Notes Traveler is ignoringbecause the document is not one of the documents that are syncable to device (i.e. hidden view,etc.)DCA.C.ModDoc.SyncableDocs = 14 The number of documents that can be synced to the device.DCA.C.ModDoc.Time = 1048 The amount of time used to determine the syncable documents.DCA.C.NAMELookup = 11 The number of times directory lookup is performed.DCA.C.NSFDbGetNoteInfo = 1 The number of times a document is access via the GetNoteInfo call.DCA.ChangeDelayCount. The amount of time (in seconds) between when the document was lastmodified and when Traveler has detected the change during the prime sync. Buckets are "000-003","003-005", "005-010", "010-030", "030-060", "060-120", "120-Inf".DCA.ChangeDelayCount.000-003 = 7DCA.ChangeDelayCount.003-005 = 1DCA.DB_CLOSE = 73 The number of times a database was closed using the Domino Java API.DCA.DB_OPEN = 60 The number of times a database was opened using the Domino Java API.DCA.DB_OPEN.Time.Histogram..000-001 = 26DCA.DB_OPEN.Time.Histogram..Histogram of the time spent (in seconds) to open a database on the given server using the DominoJava API call. Server is the name of the Domino server on which the database was opened. Bucketsare "000-001", "001-002", "002-005", "005-010", "010-030", "030-060", "060-120", "120-Inf".DCA.DB_OPEN.Time.Histogram.CN=9.37.30.206/O=organization.000-001 = 34DCA.DOCUMENT_CLOSE = 811 The number of times a document was closed using the Domino Java API.DCA.DOCUMENT_OPEN = 812 The number of times a document was opened using the Domino Java API.Database.Query.Histogram..468 IBM Notes Traveler Hints and Tips for a Successful Deployment

Histogram of the time spent (in seconds) to execute the specified query against Traveler'sinternal database. Query is the query that was executed. Buckets are "000-001", "001-002","002-005", "005-010", "010-030", "030-060", "060-120", "120-Inf".Database.Query.Histogram.AddNewDeviceRecord.000-001 = 1Database.Query.Histogram.AddNewUserAccounts.000-001 = 1Database.Query.Histogram.ClientVersionSelectAllExceptFileImage.000-001 = 2Database.Query.Histogram.DeleteAccountByAccountId.000-001 = 1Database.Query.Histogram.GudSelect.Histogram of the time spent (in seconds) to execute the lookup of a user against Traveler'sinternal database.Database.Query.Histogram.GudSelect.000-001 = 12 Most of the values should be in the 000-001range for a healthy database.Database.Query.Histogram.GudSelectOODEmailsInFolderFetchFirst.000-001 = 3Database.Query.Histogram.GudSelectOODPimRecords.000-001 = 2Database.Query.Histogram.GudSelectOODPimRecordsOrderByGudRec.000-001 = 2Database.Query.Histogram.GudSelectQueryForUnmappedRecords.000-001 = 3Database.Query.Histogram.GudSelectRecordsMappedNull.000-001 = 3Database.Query.Histogram.GudSelectSoftDeletesInFolder.000-001 = 4Database.Query.Histogram.GudSelectValuesForReadOnlyChange.000-001 = 2Database.Query.Histogram.GuidMapSelectBannedForAccount.000-001 = 2Database.Query.Histogram.InsertAccount.000-001 = 2Database.Query.Histogram.InsertBinding.000-001 = 2Database.Query.Histogram.InsertFieldName.000-001 = 28Database.Query.Histogram.InsertFilterData.000-001 = 1Database.Query.Histogram.InsertGudTimestamp.000-001 = 10Database.Query.Histogram.InsertGuidMappingInsertLong.000-001 = 8Database.Query.Histogram.InsertListener.000-001 = 1Database.Query.Histogram.InsertRecordMapping.000-001 = 10Database.Query.Histogram.InsertSecurityRecord.000-001 = 1Database.Query.Histogram.InsertSyncTimestamp.000-001 = 2Database.Query.Histogram.InsertSyncTimestampFolder.000-001 = 6Database.Query.Histogram.ListenerSelectAllListenersForUser.000-001 = 2Database.Query.Histogram.ListenerSelectListenerAllServers.000-001 = 1Database.Query.Histogram.ListenerSelectListenersForServer.000-001 = 2Database.Query.Histogram.LogSettingsClearAll.000-001 = 1Database.Query.Histogram.LogSettingsInsertProperty.000-001 = 45Database.Query.Histogram.LogSettingsSelectAll.000-001 = 2Database.Query.Histogram.ReplicasDelete.000-001 = 1Database.Query.Histogram.ReplicasInsert.000-001 = 1Database.Query.Histogram.ReplicasSelectByAccountID.000-001 = 4Database.Query.Histogram.SelectAccountById.000-001 = 4Database.Query.Histogram.SelectAllAccountIdsFromAccount.000-001 = 1Database.Query.Histogram.SelectAllUsers.000-001 = 1Database.Query.Histogram.SelectApprovalNotifyNames.000-001 = 1Database.Query.Histogram.SelectBindingsForUser.000-001 = 28Database.Query.Histogram.SelectCafIDSequence.000-001 = 1Database.Query.Histogram.SelectCheckPrimary.000-001 = 61Database.Query.Histogram.SelectDataReapRecords.000-001 = 36Database.Query.Histogram.SelectDefaultSettings.000-001 = 2Database.Query.Histogram.SelectDeviceRecordByDeviceID.000-001 = 32Database.Query.Histogram.SelectDeviceRecordID.000-001 = 8Chapter 10. Appendix A 469

Database.Query.Histogram.SelectDeviceRecordToGudMapping.000-001 = 63Database.Query.Histogram.SelectDeviceSecurityDetailRecord.000-001 = 35Database.Query.Histogram.SelectDeviceWithAccountIdZeroandDeviceId.000-001 = 1Database.Query.Histogram.SelectDeviceWithAccountIdZeroandUserId.000-001 = 1Database.Query.Histogram.SelectDeviceWithAccountIdandDeviceId.000-001 = 1Database.Query.Histogram.SelectDeviceWithUserNameandDeviceId.000-001 = 39Database.Query.Histogram.SelectDevicesByAccountID.000-001 = 2Database.Query.Histogram.SelectDevicesWithAccountIDZero.000-001 = 3Database.Query.Histogram.SelectExcludeAndroidDomainNames.000-001 = 1Database.Query.Histogram.SelectExcludeNames.000-001 = 1Database.Query.Histogram.SelectFilterList.000-001 = 2Database.Query.Histogram.SelectFolderSyncing.000-001 = 1Database.Query.Histogram.SelectFolderTypeforGuid.000-001 = 11Database.Query.Histogram.SelectGUDbyIDAccount.000-001 = 1Database.Query.Histogram.SelectGUIDFromLong.000-001 = 2Database.Query.Histogram.SelectHeartbeats.000-001 = 61Database.Query.Histogram.SelectIdByDeviceName.000-001 = 26Database.Query.Histogram.SelectIdMappingByFieldName.000-001 = 132Database.Query.Histogram.SelectIncludeNames.000-001 = 1Database.Query.Histogram.SelectLGUIDFromGUID.000-001 = 14Database.Query.Histogram.SelectLoginAccount.000-001 = 24Database.Query.Histogram.SelectMasterBindingForUser.000-001 = 12Database.Query.Histogram.SelectModTimeInBE.000-001 = 3Database.Query.Histogram.SelectNameByDeviceId.000-001 = 1Database.Query.Histogram.SelectRecordFromDatabase.000-001 = 24Database.Query.Histogram.SelectSecurityRecordsAll.000-001 = 1Database.Query.Histogram.SelectSecurityRecordsForUserDevice.000-001 = 9Database.Query.Histogram.SelectSqlRunner.000-001 = 1Database.Query.Histogram.SelectSyncTimestampFolder.000-001 = 74Database.Query.Histogram.SelectTaggedEmailRecords.000-001 = 5Database.Query.Histogram.SelectTaggedPIMRecords.000-001 = 3Database.Query.Histogram.SelectTsGlobalByName.000-001 = 1Database.Query.Histogram.SelectTsGudTimestampByRole.000-001 = 4Database.Query.Histogram.SelectUserWithUserName.000-001 = 2Database.Query.Histogram.SelectUsersWithAccountIDZero.000-001 = 3Database.Query.Histogram.SelectVersion.000-001 = 1Database.Query.Histogram.SelecttsAccountIDFromName.000-001 = 3Database.Query.Histogram.TestTableExistence.000-001 = 1Database.Query.Histogram.UpdateAndTagRecordMapping.000-001 = 8Database.Query.Histogram.UpdateBindingLockType.000-001 = 2Database.Query.Histogram.UpdateDevicePolicyCompliance.000-001 = 15Database.Query.Histogram.UpdateDevicePolicySettings.000-001 = 14Database.Query.Histogram.UpdateDeviceSecurityInfo.000-001 = 4Database.Query.Histogram.UpdateDeviceWipeOptions.000-001 = 6Database.Query.Histogram.UpdateDeviceWithAccessandWipeStatus.000-001 = 4Database.Query.Histogram.UpdateDeviceWithApplPwSupport.000-001 = 2Database.Query.Histogram.UpdateDeviceWithApprovalInfo.000-001 = 4Database.Query.Histogram.UpdateDeviceWithExtEmailSupport.000-001 = 2Database.Query.Histogram.UpdateDeviceWithNotificationType.000-001 = 3Database.Query.Histogram.UpdateDeviceWithProvider.000-001 = 2Database.Query.Histogram.UpdateDeviceWithSecPolicy.000-001 = 2Database.Query.Histogram.UpdateDeviceWithSmsAddress.000-001 = 4Database.Query.Histogram.UpdateDeviceWithSyncTime.000-001 = 7Database.Query.Histogram.UpdateDeviceWithType.000-001 = 2Database.Query.Histogram.UpdateDeviceWithWipeConfirmed.000-001 = 4470 IBM Notes Traveler Hints and Tips for a Successful Deployment

Database.Query.Histogram.UpdateDeviceWithWipeRequested.000-001 = 4Database.Query.Histogram.UpdateDeviceWithWipeSupport.000-001 = 2Database.Query.Histogram.UpdateFilterData.000-001 = 9Database.Query.Histogram.UpdateFolderName.000-001 = 4Database.Query.Histogram.UpdateGudRecordBackendTimestamp.000-001 = 1Database.Query.Histogram.UpdateGudTimestamp.000-001 = 2Database.Query.Histogram.UpdateGudTimestampForDelete.000-001 = 1Database.Query.Histogram.UpdateGudTimestampShortValue.000-001 = 12Database.Query.Histogram.UpdateListener.000-001 = 2Database.Query.Histogram.UpdateListenerChangeFlags.000-001 = 7Database.Query.Histogram.UpdateListenerOfflineTime.000-001 = 1Database.Query.Histogram.UpdateNokiaSecurityDefaultSettings.000-001 = 1Database.Query.Histogram.UpdateRecordMapping.000-001 = 4Database.Query.Histogram.UpdateRecordMappingClearTag.000-001 = 1Database.Query.Histogram.UpdateRecordMappingDeviceTimeSyncForEmail.000-001 = 1Database.Query.Histogram.UpdateRecordMappingForOODLeaveChangeFlags.000-001 = 1Database.Query.Histogram.UpdateRecordMappingSetTaggedOODAndClearMap.000-001 = 3Database.Query.Histogram.UpdateRecordMappingTagRecordClearMapping.000-001 = 4Database.Query.Histogram.UpdateRecordMappingTimeSent.000-001 = 8Database.Query.Histogram.UpdateRecordMappingWithBitSetTaggedOOD.000-001 = 6Database.Query.Histogram.UpdateRecordMappingWithBitSetTaggedOODAndClearMap.000-001 = 3Database.Query.Histogram.UpdateSecurityRecord.000-001 = 4Database.Query.Histogram.UpdateSqlRunner.000-001 = 2Database.Query.Histogram.UpdateSyncTimestampDescription.000-001 = 1Database.Query.Histogram.UpdateSyncTimestampFolder.000-001 = 72Database.Query.Histogram.UpdateSyncTimestampGudSyncTime.000-001 = 7Database.Query.Histogram.UpdateTimeSyncInDevice.000-001 = 4Database.Query.Histogram.UpdateTsGlobal.000-001 = 1Database.Query.Histogram.UpdateTsGlobalHeartbeat.000-001 = 61Database.Query.Histogram.UpdateUserWithMailInfo.000-001 = 2Database.Query.Histogram.UpdateUserWithUserState.000-001 = 3Database.Query.Histogram.VerifyRecordMapStillOOD.000-001 = 1DelayQueue.DequeueDelayTime..Histogram of the amount of time between a DelayQueueElement being dequeued from a DelayQueue andwhen it should have been dequeued. DelayQueue is the name of the DelayQueue. Buckets are"00-01", "01-10", "10-60", "60-Inf".DelayQueue.DequeueDelayTime.ChangeProcessor.00-01 = 12DelayQueue.DequeueDelayTime.DiscDelQ.00-01 = 2DelayQueue.DequeueDelayTime.Monitor.00-01 = 8DelayQueue.DequeueDelayTime.StatusMgr-DelQ.00-01 = 5DelayQueue.DequeueDelayTime.WorkMgr-DelQ.00-01 = 32DelayQueue.Peak.Count.BusySig = 1DelayQueue.Peak.Count.ChangeProcessor = 2DelayQueue.Peak.Count.DiscDelQ = 2DelayQueue.Peak.Count.Monitor = 1DelayQueue.Peak.Count.StateController = 3DelayQueue.Peak.Count.StatusMgr-DelQ = 3DelayQueue.Peak.Count.WorkMgr-DelQ = 1DelayQueue.Peak.Time.BusySig = Wed Sep 05 11:33:06 EDT 2012DelayQueue.Peak.Time.ChangeProcessor = Wed Sep 05 11:32:12 EDT 2012DelayQueue.Peak.Time.DiscDelQ = Wed Sep 05 11:43:20 EDT 2012DelayQueue.Peak.Time.Monitor = Wed Sep 05 11:29:49 EDT 2012DelayQueue.Peak.Time.StateController = Wed Sep 05 11:58:15 EDT 2012Chapter 10. Appendix A 471

DelayQueue.Peak.Time.StatusMgr-DelQ = Wed Sep 05 11:28:58 EDT 2012DelayQueue.Peak.Time.WorkMgr-DelQ = Wed Sep 05 11:29:48 EDT 2012DeviceSync.Bytes.In.B = 2338 The total number of bytes received from devices during syncoperations.DeviceSync.Bytes.Out.B = 3511 The total number of bytes sent to devices during syncoperations.DeviceSync.Count.The number of device syncs that had the specified return code. Most common return codes are:200=OK, 408=Request Timeout (Device did not respond before the Server timed out the session),409=Conflict (Device started a new session which caused this session to be aborted), 500=UnknownError, 503=Server BusyDeviceSync.Count.200 = 18DeviceSync.Documents.ToDevice.Mail.Add = 4 The total number of mail document adds sent fromthe server to a device.DeviceSync.Documents.ToDevice.Mail.Delete = 2 The total number of mail document deletes sentfrom the server to a device.DeviceSync.Documents.ToDevice.Mail.Update = 4 The total number of mail document updates sentfrom the server to a device.DeviceSync.Documents.ToDevice.Calendar.Add = 1 The total number of calendar event adds sentfrom the server to a device.DeviceSync.Documents.ToDevice.Calendar.Delete = 1 The total number of calendar event deletessent from the server to a device.DeviceSync.Documents.ToDevice.Calendar.Update = 1 The total number of calendar event updatessent from the server to a device.DeviceSync.Documents.ToDevice.Contacts.Add = 1 The total number of contact adds sent serverfrom the to a device.DeviceSync.Documents.ToDevice.Contacts.Delete = 1 The total number of contact deletes sentfrom the server to a device.DeviceSync.Documents.ToDevice.Contacts.Update = 1 The total number of contact updates sentfrom the server to a device.DeviceSync.Documents.ToDevice.ToDo.Add = 1 The total number of todo adds sent from the serverto device.DeviceSync.Documents.ToDevice.ToDo.Delete = 1 The total number of todo deletes sent from theserver to a device.DeviceSync.Documents.ToDevice.ToDo.Update = 1 The total number of todo updates sent from theserver to a device.DeviceSync.Documents.ToDevice.Journal.Add = 1 The total number of journal document adds sentfrom the server to a device.DeviceSync.Documents.ToDevice.Journal.Delete = 1 The total number of journal document deletessent from the server to a device.DeviceSync.Documents.ToDevice.Journal.Update = 1 The total number of journal document updatessent from the server to a device.DeviceSync.Documents.ToDevice.Folder.Add = 1 The total number of folder document adds sentfrom the server to a device.DeviceSync.Documents.ToDevice.Folder.Delete = 1 The total number of folder document deletessent from the server to a device.DeviceSync.Documents.ToDevice.Folder.Update = 1 The total number of folder document updatessent from the server to a device.DeviceSync.Documents.ToServer.Calendar.Add = 1 The total number of calendar event adds sentfrom the device to a server.DeviceSync.Documents.ToServer.Calendar.Delete = 1 The total number of calendar event deletessent from the device to a server.472 IBM Notes Traveler Hints and Tips for a Successful Deployment

DeviceSync.Documents.ToServer.Calendar.Update = 1 The total number of calendar event updatessent from the device to a server.DeviceSync.Documents.ToServer.Contacts.Add = 1 The total number of contact adds sent from adevice to the server.DeviceSync.Documents.ToServer.Contacts.Delete = 1 The total number of contact deletes sentfrom a device to the server.DeviceSync.Documents.ToServer.Contacts.Update = 1 The total number of contact updates sentfrom a device to the server.DeviceSync.Documents.ToServer.Folder.Add = 1 The total number of folder document adds sentfrom a device to the server.DeviceSync.Documents.ToServer.Folder.Delete = 1 The total number of folder document deletessent from a device to the server.DeviceSync.Documents.ToServer.Folder.Update = 1 The total number of folder document updatessent from a device to the server.DeviceSync.Documents.ToServer.Journal.Add = 1 The total number of journal document adds sentfrom a device to the server.DeviceSync.Documents.ToServer.Journal.Delete = 1 The total number of journal document deletessent from a device to the server.DeviceSync.Documents.ToServer.Journal.Update = 1 The total number of journal document updatessent from a device to the server.DeviceSync.Documents.ToServer.Mail.Add = 1 The total number of mail document adds sent from adevice to the server.DeviceSync.Documents.ToServer.Mail.Delete = 1 The total number of mail document deletes sentfrom a device to the server.DeviceSync.Documents.ToServer.Mail.Update = 1 The total number of mail document updates sentfrom a device to the server.DeviceSync.Documents.ToServer.ToDo.Add = 1 The total number of todo adds sent from a deviceto the server.DeviceSync.Documents.ToServer.ToDo.Delete = 1 The total number of todo deletes sent from adevice to the server.DeviceSync.Documents.ToServer.ToDo.Update = 1 The total number of todo updates sent from adevice to the server.DeviceSync.FetchCache.Add = 4 The total number of times that records could not be added tothe fetch cache because the cache was full.DeviceSync.FetchCache.Oversize = 1 The total number of times records were added to the fetchcache.DeviceSync.FetchCache.Expired = 1 The total number of times records expired out of the cachebefore they were fetched.DeviceSync.FetchCache.Missing = 1 The total number of times the fetch cache was searched fora record but records could not be found.DeviceSync.Time..MillisecondsThe amount of milliseconds that the server has spent (total) during device syncs. The mostcommon return codes are: 200=OK, 408=Request Timeout (Device did not respond before the Servertimed out the session), 409=Conflict (Device started a new session which caused this session tobe aborted), 500=Unknown Error, 503=Server Busy.DeviceSync.Time.200.Milliseconds = 3094DeviceSync.Time..DaysThe amount of days that the server has spent (total) during device syncs. This is only presentwhen the Milliseconds becomes too large, so the real value is the combination of the two. Themost common return codes are: 200=OK, 408=Request Timeout (Device did not respond before theServer timed out the session), 409=Conflict (Device started a new session which caused thissession to be aborted), 500=Unknown Error, 503=Server Busy.Chapter 10. Appendix A 473

DeviceSync.Time.200.daysDeviceSync.Time.Histogram..Histogram of the time spent (in seconds) to complete the device sync with the given sync returncode. The most common return codes are: 200=OK, 408=Request Timeout (Device did not respondbefore the Server timed out the session), 409=Conflict (Device started a new session whichcaused this session to be aborted), 500=Unknown Error, 503=Server Busy Buckets are "000-001","001-002", "002-005", "005-010", "010-030", "030-060", "060-120", "120-Inf".DeviceSync.Time.Histogram.200.000-001 = 18GetAlarm.Time.Histogram.Number of errors logged for the specified type.GetAlarm.Time.Histogram.000-001 = 3IPC.DelayTime.Histogram of the time spent (in seconds) to get an Alarm UNID. Buckets are "000-001", "001-002","002-005", "005-010", "010-030", "030-060", "060-120", "120-Inf".IPC.DelayTime.00000-00500 = 30IPC.DelayTime.01000-02000 = 1Memory.C.Current = 960 C memory currentMemory.Java.Current = 30 Java memory currentMonitor.LoopTime.9.37.30.206.000-004 = 1138Monitor.Users = 2 Users monitored in the mail serverNameLookup.Time.Histogram..Histogram of the time (in seconds) to complete the name lookup request. Return code 0 is successand everything else is a failure. Buckets are "000-001", "001-002", "002-005", "005-010","010-030", "030-060", "060-120", "120-Inf".NameLookup.Time.Histogram.0.000-001 = 10NameLookup.Time.Histogram.8.000-001 = 1PrimeSync.Count.The number of prime syncs that had the specified return code. The most common return codes are:200=OK, 408=Request Timeout (Device did not respond before the Server timed out the session),409=Conflict (Device started a new session which caused this session to be aborted), 500=UnknownError, 503=Server BusyPrimeSync.Count.200 = 12PrimeSync.Count.Current = 0 The number of prime syncs that are currently running.PrimeSync.Count.InQueue = 0 The number of prime syncs that are queued up and need to be runbut have not started running.PrimeSync.Time..MillisecondsThe amount of milliseconds that the server has spent (total) during prime syncs. Most commonreturn codes are: 200=OK, 408=Request Timeout (Device did not respond before the Server timed474 IBM Notes Traveler Hints and Tips for a Successful Deployment

out the session), 409=Conflict (Device started a new session which caused this session to beaborted), 500=Unknown Error, 503=Server BusyPrimeSync.Time.200.Milliseconds = 2906PrimeSync.Time..DaysThe amount of days that the server has spent (total) during prime syncs. This is only presentwhen the Milliseconds becomes too large, so the real value is the combination of the two. Themost common return codes are: 200=OK, 408=Request Timeout (Device did not respond before theServer timed out the session), 409=Conflict (Device started a new session which caused thissession to be aborted), 500=Unknown Error, 503=Server BusyPrimeSync.Time.200.Days = 2906PrimeSync.Time.Histogram..Histogram of the time spent (in seconds) to complete the prime sync with the given sync returncode. The most common return codes are: 200=OK, 408=Request Timeout (Device did not respondbefore the Server timed out the session), 409=Conflict (Device started a new session whichcaused this session to be aborted), 500=Unknown Error, 503=Server Busy Buckets are "000-001","001-002", "002-005", "005-010", "010-030", "030-060", "060-120", "120-Inf"PrimeSync.Time.Histogram.200.000-001 = 12Push.Devices.ActiveSync = 2 The number of devices registered for ActiveSync notifications.Push.Devices.ActiveSync.Connected = 0 The number of devices with connected ActiveSyncsockets.Push.Devices.Online = 2 The number of devices registered with push that are in the deviceonline or status unknown state. These states mean that the user's mail database is activelybeing monitored for changes for this device; they do not indicate whether or not the device isconnected.Push.Devices.Total = 2 The total number of devices registered with push.Push.Received.ActiveSync = 2Push.Sent.ActiveSync = 2Push.Users.Online = 2 The number of users registered with push that are in the user onlinestate. The user online state means that the user's mail database is actively being monitored forchanges; it does not indicate whether or not a device for this user is connected.Push.Users.Total = 2 The total number of users registered with push.Status.State = GreenThreadPool.Count.Max.Alarm = 4ThreadPool.Count.Max.DS = 1ThreadPool.Count.Max.PS = 2ThreadPool.Count.Max.TC = 1ThreadPool.Count.Max.Worker = 1ThreadPool.GetThreadDelayTime..Histogram of the time spent (in seconds) between a thread being requested and when it actuallystarted running. Thread types are PS (prime sync), DS (device sync), Worker (general usage), TC(tell commands), and Alarm (periodic tasks). Buckets are "00-02", "02-05", "05-10", "10-Inf".Chapter 10. Appendix A 475

For example, the stat ThreadPool.GetThreadDelayTime.PS.01-02 will hold the number of prim esyncsthat started with a delay of between 1 (inclusive) and 2 (exclusive) seconds.ThreadPool.GetThreadDelayTime.Alarm.00-02 = 420ThreadPool.GetThreadDelayTime.DS.00-02 = 16ThreadPool.GetThreadDelayTime.PS.00-02 = 12ThreadPool.GetThreadDelayTime.TC.00-02 = 3ThreadPool.GetThreadDelayTime.Worker.00-02 = 32Version = 8.5.3.100 The Lotus Notes Traveler Version.Version.BuildNumber = 201206132102 The Lotus Notes Traveler Build Number.There are 2 users known to the system.100 percent (2) of the users are online or have been within the past 24 hours.There are 2 mailfiles currently being monitored for these online users.There are 2 devices known to the system.100 percent (2) of the devices are registered for ActiveSync notifications.100 percent (2) of the devices are online or have been within the past 24 hours.There have been 12 prime syncs.The average prime sync took 242 ms.100 percent (12) of the prime syncs were successful.The average successful prime sync took 242 ms.0 percent (0) of the prime syncs failed.The average failed prime sync took N/A ms.There are an average of 0.001 prime syncs running at any given time.There have been 18 device syncs.The average device sync took 171 ms and transferred 195 bytes.100 percent (18) of the device syncs were successful.The average successful device sync took 171 ms.0 percent (0) of the device syncs failed.The average failed device sync took N/A ms.There are an average of 0.001 device syncs occurring at any given time.The Lotus Notes Traveler task has been running since 9/5/12 11:28 AM.Domino Statistics########## Domino Statistics (Wed Sep 05 12:29:04 EDT 2012) ##########Description: List of all the Domino Platform, HTTP, server statistics that havebeen collected since the stats were last reset (the statistics are automaticallyreset each time the Domino server is restarted).Http.Accept.ConnectionsAccepted = 87Http.Accept.ConnectionsDenied = 0Http.Accept.ConnectionsRefused = 0Http.Accept.Errors = 0Http.Accept.PollTimeouts = 17548476 IBM Notes Traveler Hints and Tips for a Successful Deployment

Http.Accept.Polls = 17636Http.Accept.ServerBusy = 0Http.CurrentConnections = 0Http.JavaCache.Enabled = 1Http.JavaCache.Entries.Current = 0Http.JavaCache.Entries.Maximum = 1000Http.JavaCache.Prune.Run.Interval = 10Http.JavaCache.Prune.Run.Next = 09/05/2012 12:29:36 EDTHttp.JavaCache.Prune.Time.Locked.Avg = 0Http.JavaCache.Prune.Time.Locked.Max = 0Http.JavaCache.Prune.Time.Locked.Min = 0Http.JavaCache.Prune.Time.Total.Avg = 0Http.JavaCache.Prune.Time.Total.Max = 0Http.JavaCache.Prune.Time.Total.Min = 0Http.JavaCache.Size.Current = 0Http.JavaCache.Size.Maximum = 4000000Http.JavaCache.Total.Adds = 0Http.JavaCache.Total.Adds.Missed = 0Http.JavaCache.Total.Errors = 0Http.JavaCache.Total.Hits = 0Http.JavaCache.Total.Misses = 0Http.MaxConnections = 2000Http.PeakConnections = 10Http.Worker.Total.BytesRead = 448,787Http.Worker.Total.BytesWritten = 2,165,956Http.Worker.Total.Cgi.RequestTime = 0Http.Worker.Total.Cgi.Requests = 0Http.Worker.Total.DomWS.RequestTime = 0Http.Worker.Total.DomWS.Requests = 0Http.Worker.Total.Dsapi.RequestTime = 0Http.Worker.Total.Dsapi.Requests = 0Http.Worker.Total.File.RequestTime = 107Http.Worker.Total.File.Requests = 37Http.Worker.Total.Http.RequestTime = 0Http.Worker.Total.Http.Requests = 0Http.Worker.Total.IdleSessionTimeouts = 0Http.Worker.Total.InputTimeouts = 6Http.Worker.Total.Notes.RequestTime = 1,812,422Http.Worker.Total.Notes.Requests = 634Http.Worker.Total.OutputTimeouts = 0Http.Worker.Total.QuickPlace.RequestTime = 0Http.Worker.Total.QuickPlace.Requests = 0Http.Worker.Total.RequestsProcessed = 671Http.Worker.Total.TotalRequestTime = 1,812,529Http.Workers = 100Platform.ActiveNumOfDominoPartitions = 1Platform.LogicalDisk.1.AssignedName = CPlatform.LogicalDisk.1.AvgQueueLen = 0.01Platform.LogicalDisk.1.AvgQueueLen.Avg = 0Platform.LogicalDisk.1.AvgQueueLen.Peak = 0.03Platform.LogicalDisk.1.BytesReadPerSec = 19,674.95Platform.LogicalDisk.1.BytesWrittenPerSec = 44,215.29Platform.LogicalDisk.1.PctUtil = 1.05Platform.LogicalDisk.1.PctUtil.Avg = 0.29Platform.LogicalDisk.1.PctUtil.Peak = 3.47Chapter 10. Appendix A 477

Platform.LogicalDisk.1.ReadsPerSec = 1.88Platform.LogicalDisk.1.WritesPerSec = 5.94Platform.LogicalDisk.TotalNumofDisks = 1Platform.Memory.PageFaultsPerSec = 520.08Platform.Memory.PagesPerSec = 3.97Platform.Memory.PagesPerSec.Avg = 3.09Platform.Memory.PagesPerSec.Peak = 134.97Platform.Memory.RAM.AvailMBytes = 972Platform.Memory.RAM.AvailMBytes.Avg = 995.02Platform.Memory.RAM.AvailMBytes.Min = 928Platform.Memory.RAM.AvailMBytes.Peak = 1,099Platform.Memory.RAM.PctUtil = 52Platform.Memory.RAM.TotalMBytes = 2048Platform.Network.1.AdapterName = Intel[R] PRO_1000 MT Network ConnectionPlatform.Network.1.BytesRecvdPerSec = 2,369.29Platform.Network.1.BytesSentPerSec = 1,582.55Platform.Network.1.CurrBandwidthMbitsPerSec = 1,000Platform.Network.1.TotalBytesPerSec = 3,951.84Platform.Network.2.AdapterName = MS TCP Loopback interfacePlatform.Network.2.BytesRecvdPerSec = 132.7Platform.Network.2.BytesSentPerSec = 132.7Platform.Network.2.CurrBandwidthMbitsPerSec = 10Platform.Network.2.TotalBytesPerSec = 265.41Platform.Network.Total.BytesRecvdPerSec = 2,502Platform.Network.Total.BytesSentPerSec = 1,715.26Platform.Network.Total.CurrBandwidthMbitsPerSec = 1,010Platform.Network.Total.NetworkBytesPerSec = 4,217.25Platform.Network.TotalNumofAdapters = 2Platform.PagingFile.Total.PctUtil = 0.04Platform.PagingFile.Total.PctUtil.Avg = 0.03Platform.PagingFile.Total.PctUtil.Peak = 0.04Platform.Process.ActiveDomino.TotalCpuUtil = 0.45Platform.Process.ActiveNumOfDominoProc = 15Platform.Process.adminp.1.DominoLocalFreeKBytes = 250Platform.Process.adminp.1.DominoSharedFreeKBytes = 41,714Platform.Process.adminp.1.MemFreeKBytes = 1,780,204Platform.Process.adminp.1.MemUsedKBytes = 42,032Platform.Process.adminp.1.PctCpuUtil = 0.08Platform.Process.adminp.1.PgFaultsPerSec = 1.17Platform.Process.adminp.1.ProcessID = 1228Platform.Process.adminp.1.VMSizeKBytes = 16,492Platform.Process.amgr.1.DominoLocalFreeKBytes = 289Platform.Process.amgr.1.DominoSharedFreeKBytes = 41,714Platform.Process.amgr.1.MemFreeKBytes = 1,769,856Platform.Process.amgr.1.MemUsedKBytes = 21,528Platform.Process.amgr.1.PctCpuUtil = 0Platform.Process.amgr.1.PgFaultsPerSec = 0Platform.Process.amgr.1.ProcessID = 3580Platform.Process.amgr.1.VMSizeKBytes = 16,520Platform.Process.amgr.2.DominoLocalFreeKBytes = 1,229Platform.Process.amgr.2.DominoSharedFreeKBytes = 41,714Platform.Process.amgr.2.MemFreeKBytes = 1,764,112Platform.Process.amgr.2.MemUsedKBytes = 25,128Platform.Process.amgr.2.PctCpuUtil = 0Platform.Process.amgr.2.PgFaultsPerSec = 0478 IBM Notes Traveler Hints and Tips for a Successful Deployment

Platform.Process.amgr.2.ProcessID = 816Platform.Process.amgr.2.VMSizeKBytes = 18,872Platform.Process.calconn.1.DominoLocalFreeKBytes = 294Platform.Process.calconn.1.DominoSharedFreeKBytes = 41,714Platform.Process.calconn.1.MemFreeKBytes = 1,782,940Platform.Process.calconn.1.MemUsedKBytes = 12,736Platform.Process.calconn.1.PctCpuUtil = 0Platform.Process.calconn.1.PgFaultsPerSec = 0Platform.Process.calconn.1.ProcessID = 2840Platform.Process.calconn.1.VMSizeKBytes = 15,976Platform.Process.event.1.DominoLocalFreeKBytes = 876Platform.Process.event.1.DominoSharedFreeKBytes = 41,714Platform.Process.event.1.MemFreeKBytes = 1,766,840Platform.Process.event.1.MemUsedKBytes = 66,632Platform.Process.event.1.PctCpuUtil = 0Platform.Process.event.1.PgFaultsPerSec = 0.15Platform.Process.event.1.ProcessID = 4600Platform.Process.event.1.VMSizeKBytes = 21,532Platform.Process.http.1.DominoLocalFreeKBytes = 1,987Platform.Process.http.1.DominoSharedFreeKBytes = 41,714Platform.Process.http.1.MemFreeKBytes = 1,458,932Platform.Process.http.1.MemUsedKBytes = 180,580Platform.Process.http.1.PctCpuUtil = 0Platform.Process.http.1.PgFaultsPerSec = 0Platform.Process.http.1.ProcessID = 5728Platform.Process.http.1.VMSizeKBytes = 194,752Platform.Process.ldap.1.DominoLocalFreeKBytes = 1,212Platform.Process.ldap.1.DominoSharedFreeKBytes = 41,714Platform.Process.ldap.1.MemFreeKBytes = 1,770,508Platform.Process.ldap.1.MemUsedKBytes = 37,116Platform.Process.ldap.1.PctCpuUtil = 0.16Platform.Process.ldap.1.PgFaultsPerSec = 8.37Platform.Process.ldap.1.ProcessID = 4116Platform.Process.ldap.1.VMSizeKBytes = 21,440Platform.Process.procmon.1.DominoLocalFreeKBytes = 294Platform.Process.procmon.1.DominoSharedFreeKBytes = 41,714Platform.Process.procmon.1.MemFreeKBytes = 1,782,944Platform.Process.procmon.1.MemUsedKBytes = 13,332Platform.Process.procmon.1.PctCpuUtil = 0Platform.Process.procmon.1.PgFaultsPerSec = 0Platform.Process.procmon.1.ProcessID = 2788Platform.Process.procmon.1.VMSizeKBytes = 15,976Platform.Process.replica.1.DominoLocalFreeKBytes = 288Platform.Process.replica.1.DominoSharedFreeKBytes = 41,714Platform.Process.replica.1.MemFreeKBytes = 1,781,676Platform.Process.replica.1.MemUsedKBytes = 17,612Platform.Process.replica.1.PctCpuUtil = 0Platform.Process.replica.1.PgFaultsPerSec = 0Platform.Process.replica.1.ProcessID = 2464Platform.Process.replica.1.VMSizeKBytes = 16,248Platform.Process.rnrmgr.1.DominoLocalFreeKBytes = 262Platform.Process.rnrmgr.1.DominoSharedFreeKBytes = 41,714Platform.Process.rnrmgr.1.MemFreeKBytes = 1,781,596Platform.Process.rnrmgr.1.MemUsedKBytes = 21,368Platform.Process.rnrmgr.1.PctCpuUtil = 0Chapter 10. Appendix A 479

Platform.Process.rnrmgr.1.PgFaultsPerSec = 0Platform.Process.rnrmgr.1.ProcessID = 4120Platform.Process.rnrmgr.1.VMSizeKBytes = 16,296Platform.Process.router.1.DominoLocalFreeKBytes = 675Platform.Process.router.1.DominoSharedFreeKBytes = 41,714Platform.Process.router.1.MemFreeKBytes = 1,768,372Platform.Process.router.1.MemUsedKBytes = 26,496Platform.Process.router.1.PctCpuUtil = 0Platform.Process.router.1.PgFaultsPerSec = 1.15Platform.Process.router.1.ProcessID = 4460Platform.Process.router.1.VMSizeKBytes = 22,632Platform.Process.sched.1.DominoLocalFreeKBytes = 262Platform.Process.sched.1.DominoSharedFreeKBytes = 41,714Platform.Process.sched.1.MemFreeKBytes = 1,780,600Platform.Process.sched.1.MemUsedKBytes = 21,452Platform.Process.sched.1.PctCpuUtil = 0Platform.Process.sched.1.PgFaultsPerSec = 0Platform.Process.sched.1.ProcessID = 2088Platform.Process.sched.1.VMSizeKBytes = 16,564Platform.Process.server.1.DominoLocalFreeKBytes = 1,123Platform.Process.server.1.DominoSharedFreeKBytes = 41,714Platform.Process.server.1.MemFreeKBytes = 1,681,348Platform.Process.server.1.MemUsedKBytes = 52,068Platform.Process.server.1.PctCpuUtil = 0.16Platform.Process.server.1.PgFaultsPerSec = 3.23Platform.Process.server.1.ProcessID = 3768Platform.Process.server.1.VMSizeKBytes = 44,220Platform.Process.traveler.1.DominoLocalFreeKBytes = 768Platform.Process.traveler.1.DominoSharedFreeKBytes = 41,714Platform.Process.traveler.1.MemFreeKBytes = 1,113,228Platform.Process.traveler.1.MemUsedKBytes = 193,164Platform.Process.traveler.1.PctCpuUtil = 0.05Platform.Process.traveler.1.PgFaultsPerSec = 6.69Platform.Process.traveler.1.ProcessID = 5800Platform.Process.traveler.1.VMSizeKBytes = 165,128Platform.Process.update.1.DominoLocalFreeKBytes = 279Platform.Process.update.1.DominoSharedFreeKBytes = 41,714Platform.Process.update.1.MemFreeKBytes = 1,777,644Platform.Process.update.1.MemUsedKBytes = 27,600Platform.Process.update.1.PctCpuUtil = 0Platform.Process.update.1.PgFaultsPerSec = 0Platform.Process.update.1.ProcessID = 1816Platform.Process.update.1.VMSizeKBytes = 18,812Platform.System.ContextSwitchesPerSec = 1,034.65Platform.System.PctCombinedCpuUtil = 1Platform.System.PctTotalPrivilegedCpuUtil = 0.57Platform.System.PctTotalUserCpuUtil = 0.43Platform.Time.LastSample = 09/05/2012 12:29:03 EDTPlatform.Time.SampleRateInMins = 1Server.Administrators = CN=Administrator/O=organizationServer.Administrators.Access = CN=Administrator/O=organizationServer.AvailabilityIndex = 100Server.AvailabilityThreshold = 0Server.BootID = 5573167Server.CPU.Count = 2480 IBM Notes Traveler Hints and Tips for a Successful Deployment

Server.CPU.Type = Intel PentiumServer.ConcurrentTasks = 0Server.ConcurrentTasks.Max = 2Server.ConcurrentTasks.UpperBound = 40Server.ConcurrentTasks.Waiting = 0Server.ElapsedTime = 01:00:01Server.ExpansionFactor = 1Server.MailBoxes = 1Server.Monitor.Start = 09/05/2012 11:28:52 EDTServer.Monitor.Threads = 1Server.Name = CN=9.37.30.206/O=organizationServer.Path.Configfile = C:\IBM\Lotus\Domino\notes.iniServer.Path.Data = C:\IBM\Lotus\Domino\dataServer.Path.Executable = C:\IBM\Lotus\Domino\Server.Ports = TCPIPServer.PoweredBy = NotesServer.RecentContactSync.Entries.Added = 0Server.RecentContactSync.Entries.Found = 0Server.RecentContactSync.Entries.InUse = 0Server.RecentContactSync.Lookups.Allowed = 0Server.RecentContactSync.Lookups.Blocked = 0Server.Sessions.AuthAvgMSecs = 0Server.Sessions.Authenticated = 119Server.Sessions.Dropped = 0Server.SharedMail = 0Server.SmartUpgrade.Users.Current = 0Server.Task = Event Monitor: Idle: [09/05/2012 12:28:52 EDT]Server.Task.DB = Database Server: Idle: [09/05/2012 12:28:53 EDT]Server.Tasks = 95Server.Time.Start = 09/05/2012 11:28:52 EDTServer.Title =Server.Trans.PerMinute = 20Server.Trans.PerMinute.Peak = 272Server.Trans.PerMinute.Peak.Time = 09/05/2012 11:32:53 EDTServer.Trans.Total = 1661Server.Users = 3Server.Users.1MinPeak = 3Server.Users.1MinPeakTime = 09/05/2012 11:33:53 EDTServer.Users.5MinPeak = 3Server.Users.5MinPeakTime = 09/05/2012 11:33:53 EDTServer.Users.Active = 0Server.Users.Active15Min = 1Server.Users.Active1Min = 1Server.Users.Active30Min = 2Server.Users.Active3Min = 1Server.Users.Active5Min = 1Server.Users.Peak = 5Server.Users.Peak.Time = 09/05/2012 11:33:00 EDTServer.Version.Architecture = 32 BitServer.Version.NIFODS_VERSION = 114Server.Version.Notes = Release 8.5.3Server.Version.Notes.BuildNumber = 390Server.Version.ODS_MACHINETYPE = 0Server.Version.OS = Windows/2003 5.2 Intel PentiumChapter 10. Appendix A 481

Server.WorkThreads.TCPIP = 40PushServer (Wed Sep 05 12:29:04 EDT 2012)########## PushServer (Wed Sep 05 12:29:04 EDT 2012) ##########-- user2UserCNMap --State Controller (Wed Sep 05 12:29:04 EDT 2012)########## State Controller (Wed Sep 05 12:29:04 EDT 2012) ##########Description: Current device and user states utilized by push.running: truestatusUnknownTimeout: 86400000 msdeviceOfflineTimeout: 2592000000 msreapInterval: 18000000 ms-- deviceIdToStateMap (Wed Sep 05 12:29:04 EDT 2012) --CN=tu1/O=organization:Appl1B017URA75J=ESM_PUSH_STATE_WAITING_FOR_MESSAGE_FROM_DEVICECN=tu3/O=organization:Appl1B017URA75J=ESM_PUSH_STATE_WAITING_FOR_MESSAGE_FROM_DEVICE-- userIdToStateMap (Wed Sep 05 12:29:04 EDT 2012) --CN=t u1/O=organization=ESM_PUSH_STATE_ONLINECN=t u3/O=organization=ESM_PUSH_STATE_ONLINE-- timerQueue (StateController) --DelayQueue (Name: StateController, Size: 3 object(s), Head: { dequeues at1346876937959 [2012-09-05 16:28:57.959 EDT], enqueued at 1346858937959 [2012-09-0511:28:57.959 EDT], reap }, Current Date: Wed Sep 05 12:29:04 EDT 2012){ dequeues at 1346876937959 [2012-09-05 16:28:57.959 EDT], enqueued at1346858937959 [2012-09-05 11:28:57.959 EDT], reap }{ dequeues at 1346947095203 [2012-09-06 11:58:15.203 EDT], enqueued at1346860695203 [2012-09-05 11:58:15.203 EDT], CN=tu3/O=organization:Appl1B017URA75J }{ dequeues at 1346947095204 [2012-09-06 11:58:15.204 EDT], enqueued at1346860695203 [2012-09-05 11:58:15.203 EDT], CN=tu1/O=organization:Appl1B017URA75J }obj2DqeMap (Object To DelayQueueElement Map) (3 objects sorted by dequeue time){ dequeues at 1346876937959 [2012-09-05 16:28:57.959 EDT], enqueued at1346858937959 [2012-09-05 11:28:57.959 EDT], reap }{ dequeues at 1346947095203 [2012-09-06 11:58:15.203 EDT], enqueued at1346860695203 [2012-09-05 11:58:15.203 EDT], CN=tu3/O=organization:Appl1B017URA75J }{ dequeues at 1346947095204 [2012-09-06 11:58:15.204 EDT], enqueued at1346860695203 [2012-09-05 11:58:15.203 EDT], CN=tu1/O=organization:Appl1B017URA75J }482 IBM Notes Traveler Hints and Tips for a Successful Deployment

MasterMonitor (Wed Sep 05 12:29:04 EDT 2012########## MasterMonitor (Wed Sep 05 12:29:04 EDT 2012) ##########Description: Status of the users being enabled for monitoring of mail database changes and thecurrent state for those being monitored.Monitoring is the process by which Traveler detects changes in the user's maildatabase on a periodic basis. When a change is detected, the user is enqueued for a prime syncwhich may result in push messages if push is enabled.Monitoring can be done against any of the user's mail servers (replicas) with anaffinity for the user's home mail server, but this shows which users are currently beingmonitored on which servers.If a user is not being actively monitored, changes in the user's mail database willnot be known to Lotus Notes Traveler and all syncs will be empty of server side data.Shutdown: falseEnabled: trueDebug: false-- enableQueue (Monitor) --DelayQueue (Name: Monitor, Size: 0 object(s), Head: null, Current Date: Wed Sep 05 12:29:04 EDT2012)obj2DqeMap (Object To DelayQueueElement Map) (0 objects sorted by dequeue time)----- Monitor Info for CN=9.37.30.206/O=organization(Mntr-9.37.30.206-854) (Wed Sep 05 12:29:04EDT 2012) -----shutdownRequested: falseMonitor.LoopTime.9.37.30.206.000-004 = {Long,1138}-- ServerDBsInfo (Wed Sep 05 12:29:04 EDT 2012) --ServerDbsInfo[ CN=9.37.30.206/O=organization, BuildNumber=390 supportsWatchedList=true,1346862544330 (Wed Sep 05 12:29:04 EDT 2012) backLevel=false, User Count=2 {mail/tu1.nsf=CN=tu1/O=organization, mail/tu3.nsf=CN=t u3/O=organization}]-- user2ServerDbPairMap (Wed Sep 05 12:29:04 EDT 2012) --CN=t u1/O=organization=[userName='CN=t u1/O=organization'serverName='CN=9.37.30.206/O=organization' path='mail/tu1.nsf']CN=t u3/O=organization=[userName='CN=t u3/O=organization'serverName='CN=9.37.30.206/O=organization' path='mail/tu3.nsf']Heartbeat Discovery Queue (Wed Sep 05 12:29:04 EDT 2012)########## Heartbeat Discovery Queue (Wed Sep 05 12:29:04 EDT 2012) ##########-- DiscDelQ --DelayQueue (Name: DiscDelQ, Size: 0 object(s), Head: null, Current Date: Wed Sep05 12:29:04 EDT 2012)obj2DqeMap (Object To DelayQueueElement Map) (0 objects sorted by dequeue time)Change Processing (Wed Sep 05 12:29:04 EDT 2012)########## Change Processing (Wed Sep 05 12:29:04 EDT 2012) ##########Chapter 10. Appendix A 483

Description: List of the users with detected changes in the mail database forwhich a prime sync needs to be run.running: true-- usersWithChangesQueue (ChangeProcessor) --DelayQueue (Name: ChangeProcessor, Size: 1 object(s), Head: { dequeues at1346873338959 [2012-09-05 15:28:58.959 EDT], enqueued at 1346858938959 [2012-09-0511:28:58.959 EDT], primesyncTimer }, Current Date: Wed Sep 05 12:29:04 EDT 2012){ dequeues at 1346873338959 [2012-09-05 15:28:58.959 EDT], enqueued at1346858938959 [2012-09-05 11:28:58.959 EDT], primesyncTimer }obj2DqeMap (Object To DelayQueueElement Map) (1 objects sorted by dequeue time){ dequeues at 1346873338959 [2012-09-05 15:28:58.959 EDT], enqueued at1346858938959 [2012-09-05 11:28:58.959 EDT], primesyncTimer }Connection Manager (Wed Sep 05 12:29:04 EDT 2012)########## Connection Manager (Wed Sep 05 12:29:04 EDT 2012) ##########Description: Statistics for current connections and peak connections. List of allcurrent connections between devices and the server.-- Current Total Connection Counts (Wed Sep 05 12:29:04 EDT 2012): 0 ---- Peak Connection Counts and Times (Wed Sep 05 12:29:04 EDT 2012) --ConnectionManager.Peak.GET.Count: 1ConnectionManager.Peak.GET.Time: Wed Sep 05 11:31:32 EDT 2012ConnectionManager.Peak.Total.Count: 2ConnectionManager.Peak.Total.Time: Wed Sep 05 11:43:20 EDT 2012ConnectionManager.Peak.getClientConfigFile.Count: 1ConnectionManager.Peak.getClientConfigFile.Time: Wed Sep 05 11:31:54 EDT 2012ConnectionManager.Peak.getConfigAS.Count: 1ConnectionManager.Peak.getConfigAS.Time: Wed Sep 05 11:33:02 EDT 2012ConnectionManager.Peak.pushAS.Count: 2ConnectionManager.Peak.pushAS.Time: Wed Sep 05 11:43:20 EDT 2012ConnectionManager.Peak.syncAS.Count: 1ConnectionManager.Peak.syncAS.Time: Wed Sep 05 11:35:11 EDT 2012-- Current Connections (Wed Sep 05 12:29:04 EDT 2012): 0 --Connection SMS Sender (Wed Sep 05 12:29:04 EDT 2012)########## Connection SMS Sender (Wed Sep 05 12:29:04 EDT 2012) ##########Description: List of all pending SMS messages to be sent.-- MS-SMS-DelQ --DelayQueue (Name: MS-SMS-DelQ, Size: 0 object(s), Head: null, Current Date: WedSep 05 12:29:04 EDT 2012)obj2DqeMap (Object To DelayQueueElement Map) (0 objects sorted by dequeue time)484 IBM Notes Traveler Hints and Tips for a Successful Deployment

Listener Store (Wed Sep 05 12:29:04 EDT 2012)########## Listener Store (Wed Sep 05 12:29:04 EDT 2012) ##########Description: Each Listener represents the push state of a user's device. Thus,the list of Listeners is the list of devices known to the system.-- Listeners --Record Count (Wed Sep 05 12:29:04 EDT 2012): 2User ID = CN=t u1/O=organization; Device ID = Appl1B017URA75J; Account ID(database ID) = 1050; Device ID (database ID) = 1051; Notification Type =ActiveSync; SeqNumber = 9; Applications to Synchronize = folder, mail, calendar,contact, serviceability, security; Application Folders to Synchronize = mail:4,calendar:3, contact:2; Change Flags = mail:add(1057:add); Connection =Disconnected (Wed Sep 05 11:58:15 EDT 2012); Last Message Received = Wed Sep 0511:43:20 EDT 2012; Last Message Sent = Wed Sep 05 11:58:15 EDT 2012; Next MessageScheduled to be Sent = Wed Sep 05 12:13:10 EDT 2012 (in -954 seconds); DiscoveryQueue Element = User ID = CN=t u1/O=organization, Device ID = Appl1B017URA75J,Current Interval (seconds) = 895, Current Upper Bound (seconds) = 900User ID = CN=t u3/O=organization; Device ID = Appl1B017URA75J; Account ID(database ID) = 2050; Device ID (database ID) = 2051; Notification Type =ActiveSync; SeqNumber = 5; Applications to Synchronize = folder, mail, calendar,contact, serviceability, security; Application Folders to Synchronize = mail:4,calendar:3, contact:2; Change Flags = clear; Connection = Disconnected (Wed Sep 0511:58:15 EDT 2012); Last Message Received = Wed Sep 05 11:43:19 EDT 2012; LastMessage Sent = Wed Sep 05 11:58:15 EDT 2012; Next Message Scheduled to be Sent =Wed Sep 05 12:13:10 EDT 2012 (in -954 seconds); Discovery Queue Element = User ID= CN=t u3/O=organization, Device ID = Appl1B017URA75J, Current Interval (seconds)= 895, Current Upper Bound (seconds) = 900Security Record Store (Wed Sep 05 12:29:04 EDT 2012)These are the security records for the users and the devices. This is a reflection of thesecurity table that Lotus Notes Traveler maintains.########## Security Record Store (Wed Sep 05 12:29:04 EDT 2012) ##########Description: The security record tracks any security action requests (for example,wipe) as well as the status of any requests. If any Security Flag is set for theuser's device, the device is denied access to the system.The security records must be explicitly cleared to regain access tothe system and are NOT cleared with a delete or reset command to prevent accessafter a device has been reaped.If a user has access to the system but a particular device for thatuser is being denied access to the system, it could be because the device has aSecurity Flag set in the Security Record.The approval state of the device is appended to the end of thesecurity record. Unlike the other security actions where the user may be able totake the actions themselves, the Administrator must take all approval relatedactions as needed.-- Security Records (User:Device:SMS Address:Nonce:Time Created:TimeRequested:Time Executed:Security Flags:Security Flags Failed:Failure ReasonCode:Requester ID:Approval State:Approver ID:Approval Time) --Record Count (Wed Sep 05 12:29:04 EDT 2012): 2Chapter 10. Appendix A 485

CN=t u1/O=organization:Appl1B017URA75J:null:2533859233:Wed Sep 05 11:23:34 EDT2012:Never:Never:none:none:0:null:Not required:null:NeverCN=t u3/O=organization:Appl1B017URA75J:null:2534419247:Wed Sep 05 11:32:12 EDT2012:Never:Never:none:none:0:null:Not required:null:NeverShow Active (Wed Sep 05 12:29:04 EDT 2012)These are the active users on the server (those currently connected).########## Show Active (Wed Sep 05 12:29:04 EDT 2012) ##########Description: List of the users actively syncing and the type of sync.Number of Active Users: 0User Cache (Wed Sep 05 12:29:04 EDT 2012)These are the users that Traveler is aware of.########## User Cache (Wed Sep 05 12:29:04 EDT 2012) ##########Description: User information cached by the system to limit the number of Dominodatabase accesses.UserCacheManager (Wed Sep 05 12:29:04 EDT 2012): 2 entries in the cache.*********** Record # 1 ***********User: CN=t u1/O=organizationDominoDBInfo: CN=t u1/O=organization InternetAddress=null ActiveServer=CN=9.37.30.206/O=organization Active Path=mail/tu1.nsf PrimaryServer=CN=9.37.30.206/O=organization Primary Path=mail/tu1.nsf MailDomain=domainTravelerAccessRights=allow Has Validated DB=False ExplicitPolicy=nullShortName List=[tu1] FullName List=[CN=t u1/O=organization, t u1] designFlags=nullNTSPreferences - User Settings:{_canonicalName=CN=t u1/O=organization,devPNotifyAddress=, -5limit=7, -26limit=3, devPApprovalEnable=0,_mailPath=mail/tu1.nsf, _adminMaxAttSize=4000, devPApprovalNumber=1,!TimezoneID=sun.util.calendar.ZoneInfo[id="America/New_York",offset=-18000000,dstSavings=3600000,useDaylight=true,transitions=235,lastRule=java.util.SimpleTimeZone[id=America/New_York,offset=-18000000,dstSavings=3600000,useDaylight=true,startYear=0,startMode=3,startMonth=2,startDay=8,startDayOfWeek=1,startTime=7200000,startTimeMode=0,endMode=3,endMonth=10,endDay=1,endDayOfWeek=1,endTime=7200000,endTimeMode=0]], _userAccountID=1050, -3limit=30, _mailServer=CN=9.37.30.206/O=organization}NTSPreferences - URI Mappings:{./Task=URI: http://localhost/mailfile.nsf LOOKUP:true, ./Folder=URI: http://localhost/mailfile.nsf LOOKUP: true, ./Contact=URI:http://localhost/mailfile.nsf LOOKUP: true, ./Event=URI:http://localhost/mailfile.nsf LOOKUP: true, ./EMail=URI:http://localhost/mailfile.nsf LOOKUP: true, ./Note=URI:http://localhost/mailfile.nsf LOOKUP: true}NTSPreferences - DevicePreferences:{Appl1B017URA75J={!sync_SyncFilterCaf=includeAttachments=false,!sync_SyncFilterEvent=startdate>=last:30:days, -5limit=7,!sync_SyncFilterProtocol=ACTIVESYNC, _preferLang=en, -26limit=3,!sync_SyncFilterEMail=receiveddate>=last:3:days, devPappls=1:2:4,!sync_conflict=DeviceLoses, devPinfo=Apple-iPod2C1:Apple-iPod2C1/803.148 (OS 4),486 IBM Notes Traveler Hints and Tips for a Successful Deployment

!sync_SyncFilterTask=complete=f, !sync_SyncFilterNote=modtime>=last:7:days,-3limit=30, !sync_direction=Sync}}NTSPreferences - Device Filters:{!sync_SyncFilterAppl1B017URA75JTask=complete=f,!sync_SyncFilterDevices=Appl1B017URA75J,!sync_SyncFilterAppl1B017URA75JProtocol=ACTIVESYNC,!sync_SyncFilterAppl1B017URA75JEMail=receiveddate>=last:3:days,!sync_SyncFilterAppl1B017URA75JNote=modtime>=last:7:days,!sync_SyncFilterAppl1B017URA75JEvent=startdate>=last:30:days}*********** Record # 2 ***********User: CN=t u3/O=organizationDominoDBInfo: CN=t u3/O=organization InternetAddress=null ActiveServer=CN=9.37.30.206/O=organization Active Path=mail/tu3.nsf PrimaryServer=CN=9.37.30.206/O=organization Primary Path=mail/tu3.nsf MailDomain=domainTravelerAccessRights=allow Has Validated DB=True ExplicitPolicy=nullShortName List=[tu3] FullName List=[CN=t u3/O=organization, t u3] designFlags=nullNTSPreferences - User Settings:{_canonicalName=CN=t u3/O=organization,devPNotifyAddress=, -5limit=7, -26limit=3, devPApprovalEnable=0,_mailPath=mail/tu3.nsf, _adminMaxAttSize=4000, devPApprovalNumber=1,!TimezoneID=sun.util.calendar.ZoneInfo[id="America/New_York",offset=-18000000,dstSavings=3600000,useDaylight=true,transitions=235,lastRule=java.util.SimpleTimeZone[id=America/New_York,offset=-18000000,dstSavings=3600000,useDaylight=true,startYear=0,startMode=3,startMonth=2,startDay=8,startDayOfWeek=1,startTime=7200000,startTimeMode=0,endMode=3,endMonth=10,endDay=1,endDayOfWeek=1,endTime=7200000,endTimeMode=0]], _userAccountID=2050, -3limit=30, _mailServer=CN=9.37.30.206/O=organization}NTSPreferences - URI Mappings:{./Task=URI: http://localhost/mailfile.nsf LOOKUP:true, ./Folder=URI: http://localhost/mailfile.nsf LOOKUP: true, ./Contact=URI:http://localhost/mailfile.nsf LOOKUP: true, ./Event=URI:http://localhost/mailfile.nsf LOOKUP: true, ./EMail=URI:http://localhost/mailfile.nsf LOOKUP: true, ./Note=URI:http://localhost/mailfile.nsf LOOKUP: true}NTSPreferences - DevicePreferences:{Appl1B017URA75J={!sync_SyncFilterCaf=includeAttachments=false,!sync_SyncFilterEvent=startdate>=last:30:days, -5limit=7,!sync_SyncFilterProtocol=ACTIVESYNC, _preferLang=en, -26limit=3,!sync_SyncFilterEMail=receiveddate>=last:3:days, devPappls=1:2:4,!sync_conflict=DeviceLoses, devPinfo=Apple-iPod2C1:Apple-iPod2C1/803.148 (OS 4),!sync_SyncFilterTask=complete=f, !sync_SyncFilterNote=modtime>=last:7:days,-3limit=30, !sync_direction=Sync}}NTSPreferences - Device Filters:{!sync_SyncFilterAppl1B017URA75JTask=complete=f,!sync_SyncFilterDevices=Appl1B017URA75J,!sync_SyncFilterAppl1B017URA75JProtocol=ACTIVESYNC,!sync_SyncFilterAppl1B017URA75JEMail=receiveddate>=last:3:days,!sync_SyncFilterAppl1B017URA75JNote=modtime>=last:7:days,!sync_SyncFilterAppl1B017URA75JEvent=startdate>=last:30:days}Address Cache (Wed Sep 05 12:29:04 EDT 2012)########## Address Cache (Wed Sep 05 12:29:04 EDT 2012) ##########Description: Email address information cached by the system to limit the number ofDomino database accesses.Chapter 10. Appendix A 487

AddressCacheManager (Wed Sep 05 12:29:04 EDT 2012): 4 entries in the cache out ofa maximum of 10000 entries.Key: t u1/organization, Canonical Name: null, Internet Address: nullKey: t u2/organization, Canonical Name: null, Internet Address: nullKey: t u3/organization, Canonical Name: null, Internet Address: nullKey: Tu1@9.37.30.206, Canonical Name: null, Internet Address: nullFetch Cache (Wed Sep 05 12:29:04 EDT 2012)########## Fetch Cache (Wed Sep 05 12:29:04 EDT 2012) ##########Description: ActiveSync devices may request a plain text version of a document andthen come back and ask for the rich text version of the same document.The device may make these two requests in quick succession, so thiscache contains the rich text version of the document to limit having to go back tothe Domino mail database to get the rich text version of the document.FetchCacheManager (Wed Sep 05 12:29:04 EDT 2012): 0 entries in the cache usingapproximately 0 bytes.Nonce Cache (Wed Sep 05 12:29:04 EDT 2012)########## Nonce Cache (Wed Sep 05 12:29:04 EDT 2012) ##########Description: Nonces used to prevent replay vulnerabilities.NonceCacheManager (Wed Sep 05 12:29:04 EDT 2012): 0 entries in the cache.SendMail Cache (Wed Sep 05 12:29:04 EDT 2012)########## SendMail Cache (Wed Sep 05 12:29:04 EDT 2012) ##########Description: Hashes of mails sent by ActiveSync devices to prevent the devicesfrom resending the same mails multiple times.SendMailCacheManager (Wed Sep 05 12:29:04 EDT 2012): 1 entries in the cache.*********** Record # 1 ***********Key: CN=t u1/O=organizationAppl1B017URA75JSendMail-730253663Is Expired: falseDatabase Configuration Information (Wed Sep 05 12:29:04 EDT2012}########## Database Configuration Information (Wed Sep 05 12:29:04 EDT 2012)##########Description: Lotus Traveler Database Configuration Information.Database Product Name: DB2/NT64Database Product Version: SQL09075Database Version Major.Minor: 9.7488 IBM Notes Traveler Hints and Tips for a Successful Deployment

Database Driver Major.Minor: 4.0Database Connection URL: jdbc:db2://chevy.rtp.raleigh.ibm.com:50000/trvlrdbDatabase Schema Current Version: 8.5.3.100.20120430Database Schema Maximum Version: 8.5.3.100.20120430Database HADR configuration: NoneBanned Documents (Wed Sep 05 12:29:04 EDT 2012)These are the banned documents either banned by the admin, or the result of a Lotus NotesTraveler crash.########## Banned Documents (Wed Sep 05 12:29:04 EDT 2012) ##########Description: List of documents that have been banned.No banned documents for command 'null show *'.Mail Replicas (Wed Sep 05 12:29:04 EDT 2012)########## Mail Replicas (Wed Sep 05 12:29:04 EDT 2012) ##########Description: Mail replica information stored in the Traveler database for allusers.CN=t u1/O=organization = {[CN=9.37.30.206/O=organization, mail/tu1.nsf]}High Availability (HA) (Wed Sep 05 12:29:04 EDT 2012)These are the high availability servers in the pool as well as the devices and user information.A user is monitored on the same server for 24 hours after they access the server. That serverwill monitor their mail database for changes. If the AI is different and the user needs to bemoved, this table will be updated with the new HA server they are monitored by.########## High Availability (HA) (Wed Sep 05 12:29:04 EDT 2012) ##########Description: High availability information stored in the Traveler database.--- HA Servers (Wed Sep 05 12:29:04 EDT 2012) ---Domino Name Hostname IP:Port Alive Reachable Last HeartbeatAI Users Devices Build Level9.37.30.206/organization 9.37.30.206 9.37.30.206:50125 true true 2012-09-0512:29:04.765 95 2 2 8.5.3.100.201206132102--- HA Devices (Wed Sep 05 12:29:04 EDT 2012) ---Total number of devices for the HA pool : 2--- HA Users (Wed Sep 05 12:29:04 EDT 2012) ---Number of user bindings: 2User Server Until Type Version--------------- ----------------- ----------------------- ---- -------CN=t u1/O=organization 9.37.30.206/organization 2012-09-05 11:40:12.118 0x00 5CN=t u3/O=organization 9.37.30.206/organization 2012-09-05 11:42:12.055 0x00 5Chapter 10. Appendix A 489

Number of user bindings: 2490 IBM Notes Traveler Hints and Tips for a Successful Deployment

Back coverIBM Redbooks: IBM Notes Traveler Hints andTips for a Successful Deployment®Produced incollaboration with:®INTERNATIONALTECHNICALSUPPORTORGANIZATIONBUILDING TECHNICALINFORMATION BASED ONPRACTICAL EXPERIENCEIBM Redbooks are developedby the IBM InternationalTechnical SupportOrganization. Experts fromIBM, Customers and Partnersfrom around the world createtimely technical informationbased on realistic scenarios.Specific recommendationsare provided to help youimplement IT solutions moreeffectively in yourenvironment.For more information:ibm.com/redbooksContent in this document was produced in collaboration with Lotus© and IBM© Redbooks©