Course Name and Number: LIB 79 – Library Management and ...

Course Name and Number: LIB 79 – Library Management and SupervisionInstructor’s Name: Karen Bosch CobbContact Information: Karen.BoschCobb@gmail.comHours: M-F 8:00 am to 5:00 pm559-217-1896 (cell preferred)559-822-2390 (home)Number of Units: 3Target Audience: Library Support StaffCourse DescriptionThis online, asynchronous, independent study course will address library supervision andmanagement including:Basic employment regulations and lawsLibrary policies and procedures: evaluation of new and existing and the ability to upholdor make exceptions to policyPrinciples of staff selection, development, training, establishment of performanceexpectations, evaluation, promotion, discipline, and delivering difficult or sensitiveinformation.Leadership, management, supervision and teamwork; efficient and effective meetingsBudgeting, grant writing, and fund-raising and appropriateness of each; preparation andpresentation, relationship to long range plan, outcomes, planning for new servicesand reductionsStrategic and long range planning of library services based on analysis of communityand user needs, data and demographics; needs, and evaluation of existing and newservices; goals, objectives, measurementCooperation, collaboration, partnershipMarketing: planning and evaluationCustomer service and development of respect between staff and users.This course will prepare support staff to meet the library competencies as listed below. Students willprepare documents, complete online journals, prepare audio or visual reports, and respond to questionsfrom instructor. Students can register at any time for the course and they have one year to complete thecourse. Students will need to purchase the textbook separately from registering for the course.

UPON COMPLETION OF THIS COURSE THE STUDENT WILL BE ABLE TO DEMONSTRATETHE FOLLOWING COMPETENCIES AND WILL BE ABLE TO:Supervision CompetenciesLibrary Support Staff will know:1. Basic regulations and laws that govern employment; library policies, and procedures; and howpolicies are influenced by local, state, and federal laws and regulations.2. Principles of staff management, supervision, and discipline.Library Support Staff will be able to:3. Participate in recruiting, hiring, training, evaluating, and promoting library staff.4. Set clear performance expectations linked to the library’s strategies and priorities.5. Demonstrate leadership in a team environment.6. Plan, implement, and encourage participation in staff development activities.Management CompetenciesLibrary Support Staff will know:7. The value of written, approved policies and the difference between policies and procedures.8. The basic purposes and concepts of budgeting, grant writing, and fundraising.9. The value of planning library services based on community demographics and needs andevaluating these services.10. Principles and the value of cooperation and collaborating with other libraries, agencies, andorganizations.11. Principles of marketing the library and its services.Library Support Staff will be able to:12. Develop realistic goals and measurable objectives after careful consideration of benefits, risks,and impact on library current and future needs.13. Develop, implement, and evaluate recommendations for new services and programs based onanalysis and interpretation of data about various aspects of library operations.14. Review existing and develop new policies and procedures.15. Develop and implement a marketing plan for the library and evaluate its effectiveness.16. Build positive relationships between staff and users, applying concepts of user-orientedcustomer service.17. Demonstrate the ability and willingness to uphold policies and decisions, and know whenexceptions are appropriate.18. Use appropriate strategies to deliver difficult or sensitive information.19. Identify community and user demographics, and assist in planning library services on thosedemographics and needs.20. Request, defend, and follow a budget for library activities.21. Conduct meetings effectively and efficiently.Course MaterialsPlease see Text Book and Online Resources. Text books are not included in course fees. In somecases you are asked to do your own research. You may do this in libraries of your choice or usingthe online library listed under Resources on the right hand side of the Moodle page.REQUIRED TEXT

Gieseck, Joan and McNeil, Beth. Fundamentals of Library Supervision, 2 nd The book can beordered at http://www.alastore.ala.org/detail.aspx?ID=2768 or http://www.amazon.com. Edition,ALA Editions, 2010, $55 ISBN 978-0-8389-1016-0.OPTIONAL TEXTWeingand, Darlene. Administration of the Small Public Library, 4 th Edition, ALA Editions, 2010, $48ISBN 978-0-8389-0794-8. The book can be ordered athttp://www.alastore.ala.org/detail.aspx?ID=40 or http://www.amazon.comCourse RequirementsCourse assignments are completed in Moodle asynchronously. If there are enough studentsenrolled at any one time the instructor will try to arrange for discussion forums or online chat.Students are required to1. Read all assigned texts and search for sources as assigned2. Complete all assignments listed and submit them in Moodle.Technology RequirementsBasic Technology: Students will need Internet access, understand how to use send andreceive email, know how to manage manage word processing files, be able to upload filesof completed assignments, and have a basic understanding of the Internet. The Instructordoes not provide assistance at this levelMoodle Site: This course will be delivered totally online. Moodle is a learning managementsystem that provides students access to online resources, documents, gradedassignments, quizzes, discussion forums, etc. with an instruction learning and useinterface. Click on Understand Moodle – Student Tutorial in this section. To learn moreabout Moodle click here: http://docs.moodle.org/en/Student_tutorials.Getting Help: If you need help logging on to the Moodle site, contact The Help Desk atFresno Pacific University by telephone 1-559-453-3410 or email helpdesk@fresno.eduNational StandardsALA-LSSC This course is designed and has been approved by ALA to teach the Competency Setfor ALA Library Support Staff Certification (LSSC) for Supervision and Management.http://alaapa.org/lssc/for-candidates/competency-sets/Learning Objectives/OutcomesSee above under supervision competencies and management competencies.Course DatesThis is a self paced course; students may enroll at any time and have one year from the date ofregistration to complete the course. You cannot complete it in less than three weeks. Given thenature of the assignments, which require interviews with others, it is important to review the courseand develop a plan for completing the course. Your plan should take into account your peak workand home obligations.

Schedule of Topics and Assignments# Module Assignments Objectives/Competencies1 Module 2 Reading Assignments: Fundamentals of Library Supervision: Chapter 7 and1http://www.dol.gov/compliance/guide/ and optional http://blog.librarylaw.com/librarylaw/employment/Basicemploymentregulationsand laws· Online Journal: using two reading assignments above as foundation for U.S. laws and regulations,enumerate all Federal laws and regulations: In addition, list 2-3 State and Local (City, County, School,University, Library etc.) which govern the organization in which you work. Describe how new and existingemployees learn about regulations. Visit a library staff room to see which laws are posted and which arenot; list these.2 Module 3Principles ofstaff selection,development,training,establishmentofperformanceexpectations,evaluation,promotion,discipline,deliveringdifficult orsensitiveinformation.· Online Journal: Give two examples of legal employment issues you have encountered. Discuss action takenand whether it complied with laws at that time.Reading Assignment: Fundamentals of Library Supervision: Chapters 6, 7 (Handling Complaints), 8, 9, 10,11, 14 (Skills for Handling Problem Behaviors During Meetings), 15, 17, Optional Text Book Administrationof the Small Public Library Chapter 7· After reading the texts above write a paragraph each about procedures and policies for the following inyour library: employee job descriptions, job interviews, job interview teams, evaluating candidates,making a job offer, setting performance expectations, training, career development, frequency ofevaluations, type of evaluations and how promotions are made. Consult with Human Resources staff ifyou are not familiar with policies and procedures and practices.· Next interview a manager in another type of library (i.e., if you are in a school library, visit a public orcollege or university library), and learn that library’s practice for the same items. Use a chart to compareand contrast the similarities and differences between the two libraries.· Using the job description for a classification you now or could supervise (in the next five years), write a listof interview questions, a list of acceptable and unacceptable answers, and explain the interview ratingscale you will use. List five questions which cannot or should not be asked and explain why not.· Next write out the training program for your new employee. Base your plan on information from Chapter 9of Fundamentals of Library Service. Explain why you chose the training methods you did. Be sure to2,3,4,6,18

inform the employee how his/her job is linked to the library’s strategic direction.· Plan a meeting with your new employee to discuss performance expectations and evaluation methods.Using audio or video relate what you will say. Use Chapter 10 and 11 and the evaluation methods ofyour current organization. Scan and send in a copy of the performance evaluation form used in yourorganization.· Pretend that your employee is not meeting attendance expectations, i.e., that he or she arrives at worklate about 6-8 times a month. His or her coworkers are very angry because they have to do the extrawork. Using audio or visual describe what you will say to the employee· Do One of the Following· Meet a Human Resources director in your library or organization’s Personnel Department andinterview them about the discipline process in your organization. List the steps of discipline andget a written copy of the policies and procedures they use. Scan it and post in your onlinejournal.· OR· Your employee’s attendance has gotten even worse: Using the procedures in your organization,prepare a written warning and a written statement terminating your employee for unsatisfactoryattendance. These two documents should be directed to the employee. If possible, obtain andinclude your organization’s standard boilerplate language for such a document. However, themain focus should be on your findings and reasons for termination.· Do One of the Following· Respond to additional questions/comments made by the instructor about any of the assignments inthis module.· OR· Participate in an online discussion with students who are taking the course at the same time. Thediscussion will focus on students experience with disciplinary situations.

#3 Module 4Leadership,management,supervisionand teamwork;efficient andeffectivemeetings#4 Module 5Librarypolicies andprocedures:evaluation ofnew andexisting andthe ability touphold orReading Assignment: Fundamentals of Library Supervision: Chapters 2, 3, 4, 5, 14· Online Journal: Based on the readings explain in 150 words or less the differences between supervision,management and leadership.· Do one of the following· Participate in an online discussion with students who are taking the course at the same time. Thediscussion will focus on students experience with disciplinary situations.· OR· Answer questions posted by the instructor related to your comments.· Online Journal: There are many leadership theories. Read at least five articles on leadership; create andpost a bibliography of the articles. Describe a leadership style your library director typically use and onenot used; compare and contrast these to your style penchants. Should you attempt to change your style?Answer questions posted by the instructor related to your comments.· Online Journal: submit an agenda for a meeting you regularly attend: either one that you lead or one thatsomeone else leads. Based on Chapter 14 describe what changes should be made to the meeting.Using ideas on teamwork, describe how you will go about introducing the suggested changes.· Online Journal or audio or video: describe the best team experience you have had in your work orpersonal life. Describe the worst. Using the Team Performance Characteristics outlined in Figure 5.1 inthe text book describe why your team succeeded or failed.Reading Assignments: Research and find five articles on identifying the need for new policies, developmentof policies and procedures, and documentation of a policies and procedure. Review existing policy andprocedures (paper and electronic) in your organization. Optional Text Book Administration of the SmallPublic Library Chapter 5· Project: Using the information you learned, write a Guide to Writing Policies and Procedures Manual foryour library. Discuss pros and cons of publication methods such as paper, intranet, etc. Include abibliography and list of policy and procedures reviewed in your organization; the bibliography shouldinclude notations that are both descriptive and evaluative. (Descriptive means your notation briefly5, 211, 7, 14, 17

makeexceptions topolicydescribes what is relevant; evaluative means your opinion about what you read.)· Do one of the following5 Module 6Budgeting,grant writing,and fundraisingandappropriateness of each;preparationandpresentation,relationship tolong rangeplan,outcomes,planning forplanning andreductions· Online Journal: drawing from your experience write at least 250 words describing a time when youhad to uphold and/or enforce a library policy with which you did not agree.· OR· Online Journal or audio or video cast: drawing from your experience write, narrate or video (about150 words) describing a time when you made a decision to make an exception to a policy. Inretrospect would you make the same decision?Reading Assignment: Fundamentals of Library Supervision: Chapter 12, 16, Optional Text BookAdministration of the Small Public Library Chapter 2, 6,http://www.ala.org/ala/issuesadvocacy/advocacy/advocacyuniversity/budgetpresentation/index.cfm· Online Journal: Develop and post a bibliography on financial development strategies for a library. Interviewyour library director and an administrator in another library. Ask them to explain the different fundingpurposes of the library’s budget, grants, and fund-raising. Summarize the information in table format andpost in your online journal.· Online Journal: Meet with your library’s business manager or accountant and ask them for an overview ofthe budget cycle and how the library prepares and monitors its budget. Ask your director how they preparetheir oral remarks to their governing board or council; in particular ask them to discuss whether the budgetis related to the library’s long range plan and outcomes. Summarize in written, audio or video format.· Online Journal: write about an experience you had preparing and presenting and monitoring a budget. Howdid your measure and evaluate the effectiveness of the funds spent? If you had to make reductions in thisprogram, what strategy would you use to plan and implement the reductions? Discuss your recommendedstrategies.· Obtain copies of three grants: one may be from your library. In 250-300 words compare and contrast the keyelements of the grants.8, 20

#6 Module 7Strategic andlong rangeplanning oflibraryservices basedon analysis ofcommunityand userneeds, dataanddemographics;needs, andevaluation ofexisting andnew services;goals,objectives,measurement#7 Module 8Cooperation,collaboration,partnershipSuggested Reading Assignments: Fundamentals of Library Supervision Chapter 16 and, Optional Text BookAdministration of the Small Public Library Chapter 3, or NEW Planning for Results: A Streamlined ApproachSandra Nelson), or Free Management Library, Strategic Planning (in nonprofit or for-profit organizations)http://managementhelp.org/plan_dec/str_plan/str_plan.htm· Read the suggested texts above and/or find additional readings in order to complete the followingassignment. Write a paragraph each on how to identify a community, how to study the demographics of acommunity, mission, vision, goals, objectives. Explain input, output and outcome measurements. Write agoal, objective and measurement. Explain the cycle of planning. Post in Online Journal· Do one of the following:· Review demographics for the Queens Library and write, or use audio or video to describe how youcould use similar data to plan and evaluate library services for your library.http://www.queenslibrary.org/index.aspx?page_nm=Demographics· OR· Read The Engaged Library: Chicago Stories of Community Building.(http://urbanlibraries.org/associations/9851/files/ULC_PFSC_Engaged_0206.pdf): and explain whyor why not it is a sample of good planning and evaluation.· Obtain a copy of your library’s strategic plan and the copy of a plan for a library of the same size and type asyours. Compare and contrast the two; in particular comment on whether they are based on the needs ofthe community and how the planners will measure the success of the plan.Reading Assignment: Partnerships for Free Choice Learning:http://www.urban.org/UploadedPDF/410661_partnerships_for_free_choice_learning.pdf· Online Journal: In 150 words or less describe the difference between cooperation, collaboration andpartnership.9,12,13,1910Online Journal: Many organizations and agencies like to cooperate, collaborate or partner with a library.Based on your reading and your experience, what guidelines would you use to determine which to pursueand which to decline? Describe in 250 words or less.#8 Module 9 Reading Assignments: Optional Text Book Administration of the Small Public Library Chapter 4, or a chapter 11,15

Marketingplanning andevaluation#9 Module 10Customerservice anddevelopmentof respectbetween staffand usersor online document of your choice which explains the theory of marketing in a non-profit organization.· Interview the Public Information Officer of a Library in your area and ask them for their marketing plan fortraditional marketing. Discuss with them the role that social networking plays in their marketing plan.· Online Journal: Using the information you learned from the reading assignment and the interview, describeand discuss your library’s marketing plan and how it matches or does not match a theoretical plan forlibrary marketing. As a part of your review, scan in two samples of marketing pieces and discuss how theydo or do not fit the library’s marketing plan. If your library does not have a marketing plan, create a singlepage outline for a marketing plan.Reading Assignments: Optional Text Book Administration of the Small Public Library Chapter 4, or a chapteror online document of your choice which explains the theory of customer service in a library.· Review your library’s customer service policy, meet with a manager in your library to learn how it might beimproved, than design a training course which is suitable to the training needs of staff in your library:Search the web for ideas: Sample links: http://infopeople.org/training/contract/workshops/416· Visit three retails stores and two libraries in your area. At least one must be a bookstore; the libraries shouldbe different types of libraries, i.e., a public and a school, or a special library and a university library. Ifpossible, visit an Apple Store. Observe how staff provides service; write a paragraph about each.· Online Journal: Based on your observation use a single sentence or a word to describe what you believe isthe customer service model for the three stores and two libraries. Example: “People First!”· Next interview a manager at a store and a library and discuss their customer service philosophy. Did yoursingle sentence description capture the philosophy? If not, why not?16

Evidence of LearningThe instructor observed evidence of learning as demonstrated through successful completion ofall assignments explicitly described in the course material. Grading policies and Rubrics forevaluation are listed in section one. It is suggested that you print these and review while workingon and before submitting assignments.Instructor/Student ContactThe class provides many opportunities for contact and students are encouraged to email.ReferencesSee Text Books and Online Resources. It lists required readings and other resources.Policy on PlagiarismAll people participating in the educational process at Fresno Pacific University are expected topursue honesty and integrity in all aspects of their academic work. Academic dishonesty,including plagiarism, will be handled according to the procedures set forth in the Fresno PacificUniversity Catalogue.University InformationFresno Pacific University is a Christian university located in the Central San Joaquin Valleyof California. It is fully accredited by the Western Association of Schools and Colleges(WASC). Graduate level course work reflects Fresno Pacific University’s Desired StudentLearning Outcomes as it applies to professional development to demonstrate the following:Oral and written communication in individual and group settingsContent knowledge, and application of such knowledge in the student’s area of interestto affect changeReflection for personal and professional growthCritical thinkingCultural and global perspectives to understand complex systemsComputational/methodological skills to understand and expand disciplines, including anunderstanding of technological systemsThe Fresno Pacific IdeaFresno Pacific University exists to prepare students for faithful and wise service throughexcellence in Christian higher education, and to strengthen the church and improve societythrough scholarship and service.Special NeedsIf you have a verified need for an academic accommodation or materials in alternate media (i.e.Braille, large print, electronic text, etc.) per the American with Disabilities Act or Section 504 ofthe Rehabilitation Act, please contact your instructor as soon as possible.

Grading Policies and RubricThe intent of this course is for you to achieve the competencies identified by ALA. These competenciesare listed in the Moodle Modules 2-23. Note that some competencies have been combined so thatevery module will not have an assignment or points. Your knowledge will be measured using agrading rubric.The Final grade will be based on the number of points earned. Pacific University does not grant creditfor coursework below a B.The point value for each assignment or type of assignment is listed below. Note that for assignmentsworth more than one point, the grade will be prorated. For example: if work merits 1 point, 1 will bemultiplied by 5 points for a value of 5 points. If work merits .8 points, .8 will be multiplied times 5points for a value of 4 points.You will only earn credit for the course if you achieve a grade of “A” or “B.” If the grade for anyassignment is below an A or B, you will be given one opportunity to improve upon the assignment. Ifyou do not do A or B quality work, that assignment will not accumulate points.Pass/fail is not offered for this course.The rubric below describes expectations on an assignment by assignment basis. Read this rubric asyou work on each assignment.You will submit a grade form when coursework has been completed.CompetenciesModuleMaximumPointsWelcome Quiz 1Basic employment regulations and laws 2 6Principles of staff selection, development, training, establishment ofperformance expectations, evaluation, promotion, discipline, deliveringdifficult or sensitive information. 3 30Leadership, management, supervision and teamwork; efficient andeffective meetings 6 15Library policies and procedures: evaluation of new and existing and theability to uphold or make exceptions to policy 8 10Budgeting, grant writing, and fundraising and appropriateness of each;preparation and presentation, relationship to long range plan, outcomes,planning for planning and reductions 9 13Strategic and long range planning of library services based on analysis ofcommunity and user needs, data and demographics; needs, andevaluation of existing and new services; goals, objectives, measurement 10 9Cooperation, collaboration, partnership 11 3Marketing planning and evaluation 12 3Customer service and development of respect between staff and users 17 9Evaluation 1Maximum Total Points 100A = 90 to 100 points

B = 80 points to 90 pointsNo Credit = 0 points to 79 points. (One opportunity to do over.)Writing andResearchPoint: .9-1 Point .8 -.9 Point 0 to .8 (No credit, oneopportunity to do over.)Quality ofInformationInformation clearly relatesto the main topic andprovides all theinformation requested. Itincludes severalsupporting details and/orexamples if details andexamples are relevant toassignment.Information clearlyrelates to the main topicand provides all theinformation requested. Itincludes 1-2 supportingdetails and/or examplesif details and examplesare relevant toassignment.Range of Information from has little ornothing to do with the main topic toinformation clearly relates to the maintopic but specifics are missing. Nodetails and/or examples are given ifdetails and examples are relevant tothe assignment.OrganizationInformation is veryorganized with wellconstructedparagraphsand subheadings.Information is organizedwith well-constructedparagraphsRange of Organization from appears tobe disorganized to information isorganized but paragraphs are not wellconstructedparagraphsMechanicsNo grammatical, spellingor punctuation errors.Almost no grammatical,spelling or punctuationerrorsRange of Mechanics from manygrammatical, spelling, or punctuationerrors to a few grammatical spelling orpunctuation errorsVideo orAudioPoint: .9-1 Point .8 -.9 Point 0 to .8 (No credit, oneopportunity to do over.)KnowledgeStudent showed excellentknowledge of content,needing no cues andshowing no hesitation intalking or answeringquestions.Student showedexcellent knowledge ofcontent, but needednote cards to talk oranswering 1-2questions.Student showed excellent knowledge ofcontent, but often or always needednote cards to talk or answer questions.ClarityVideo did not rock/shakeand the focus wasexcellent throughout.Video did notrock/shake and thefocus was excellent forthe majority of the video.Video had a little rocking/shaking, butthe focus was excellent throughout orProblems with rocking/shaking ANDfocus.Titles andCreditsAll titles and credits areaccurate, legible and drawthe viewer's attention.Most titles and creditsare accurate, legibleand draw the viewer'sattention.Some titles and credits are accurate,legible and draw the viewer's attentionor fewer (less than 75%) titles andcredits are accurate, legible and drawthe viewer's attention.

DiscussionForumsPoint: .9-1 Point .8 -.9 Point 0 to .8 (No credit, oneopportunity to do over.)Quality ofPostingThe student's post to theDiscussion Forum topicresponds to all criteriawithin the topic. Thecontent of the postdemonstrates a thoroughreflective process.The student's post to theDiscussion Forum topicresponds to most of thecriteria within the topicand/or the content of thepost demonstrates areflective process.The student's post to the DiscussionForum topic responds to a limitedamount of the criteria within the topicand/or the content of the postdemonstrates a limited reflectiveprocess or student did not post to thediscussion forum.MechanicsThe post contains nomajor grammatical,spelling, and/orpunctuation errors.The post contains somemajor grammatical,spelling, and/orpunctuation errorsThe post contains many majorgrammatical, spelling, and/orpunctuation errors.