InsightQ3-03final (Page 1) - Flint Hills Resources

Third quarter 2003 Information for employees and neighbors of Flint Hills Resources
Efforts to ensure a skilled
workforce via education
Flint Hills Resources supports a variety of
educational programs that are targeted
to students at all levels because we have
a firm commitment to produce a skilled
workforce in the Coastal Bend. We want
to help improve the quality
of life in the Coastal
Bend; however, without
an educated and skilled
workforce for the numerous
technical careers, it
will be difficult to achieve
this goal.
Flint Hills' Corpus Christi refining and
chemical complex processes nearly 13 million
gallons of gasoline, jet and diesel
fuels and chemical feedstocks per day,
used for many consumer and commercial
products. Providing these quality products
for our customers takes a large workforce,
nearly 900 qualified employees at
the local refinery plus an average of 250
employees of contractors. A majority of
these positions require technical training
and expertise in very specific areas and
levels of knowledge.
Our challenge is to make sure an educated
and skilled workforce is available to
keep the plant running. At present, there
are times when certain positions go
unfilled for a period because there is a
shortage of qualified people. These positions
include: process operators, analyzer
and instrument technicians, electricians,
distributed control system / programmable
logic controller technicians, machinists
and engineers.
Flint Hills Resources is pleased to work
with other organizations and businesses
that are also addressing the need for a
skilled workforce. When young people
have a vision and passion to improve and
reach their potential, everyone benefits
as they become productive members of
our community and society.
Joe Coco
vice president/manufacturing manager,
Texas operations
2003 Summer Connections shares career
opportunities with youth
Summer Connections, funded
by Flint Hills Resources, allows
at-risk students from Oak Park
and Solomon Coles Special
Emphasis Elementary Schools to
visit a variety of departments at Del
Mar College where they learn about
career options and the educational
requirements for those careers.
Dr. Ridge Hammons,
director for the summer
program, says that it
changes the future by
“showing the children all
the great jobs available if
they will just stay in
school. They know what
courses to take in middle
school and high school to
prepare for these jobs.”
What about the rest
of the year?
While the Summer
Connections program introduces
students to a variety of career
opportunities, what about the rest of
the year? The students are mentored
by Flint Hills Resources employees.
During the school visits, the mentor
and “mentee” focus on schoolwork or
study subjects in which the student
may need help. Visits sometimes
result in a “virtual field trip” where
the two, along with other classmates,
might learn about NASA or the
Atlanta Zoo. Most of the time, however,
the two spend quality time
together having fun and learning
important lessons about friendship
and mutual respect.
Chris Carrejo goes to Oak Park
Elementary School and will be a
Two students from the Summer Connections program
explore the Process Technology training room at Del
Mar College.
fourth grader this year. Chris’ mentor,
Robert Russell, works in the electric
shop at Flint Hills Resources. Chris
says working with his mentor helps
him in school. He wants to attend
Texas A&M and be a veterinarian.
Robert has worked with the mentoring
program for about five years,
CON’T PAGE 2, SUMMER CONNECTIONS

Teaching real life
A fundamental understanding of
sound economic principles contributes
to improved quality of life
and a better prepared workforce.
That’s why Flint Hills Resources and
community volunteers support Junior
Achievement, a national program
which teaches students about economic
principles through real life
applications in a classroom setting.
Junior Achievement
educates and
inspires young
people to value free
enterprise, business
and economics to
improve the
quality of their lives.
Flint Hills Resources’ support of
JA, through monetary and employee
participation, is symbolic of the company’s
commitment to education and
understanding of the importance of a
workforce having sound economic
values. JA educates and inspires
young people, kindergarten through
Summer Connections,
continued from page 1
but it is far from his only activity to
benefit kids. Robert serves as youth
director at his church, as well as
working with the Amateur Athletic
Union summer basketball program.
Daniel Alman, human resources
representative at Flint Hills
Resources, mentors Juan Reyes, an
Oak Park student who will be a sixth
grader in the fall. Alman says he’s
“glad to be a part of a company that
helps the community. It makes you
grade 12, to value
free enterprise,
business and economics
to improve
the quality of their
lives. The program
reaches as
many as 9,000 students in a ninecounty
area during a single school
year.
The practical connections of economic
principles become apparent to
students as they form “companies”
using interactive computer modules to
study capital investment, research,
development and profit and loss.
Darren York, Flint Hills Resources
yield foreign trade zone and key performance
indicators manager, is one
of the employees from the company
who volunteer in Tuloso-Midway,
Calallen or Corpus Christi ISD classrooms.
“The Tuloso-Midway High
School students I work with learn and
apply economic principles as they
make market decisions for their companies.
That’s more interesting than
just studying for a grade on a test,”
says York. “Each company succeeds
2
Judith Mathews (far right), Flint
Hills Resources Junior
Achievement volunteer, poses
with Larry Sanchez's Tuloso-
Midway High School class following
an economics lesson.
feel great. Juan’s teacher thanked me
for working with him and said she
could really see that he had improved
in several areas.”
The mentoring program and
Summer Connections are linked to
Flint Hills Resources’ commitment to
local education. While the students
may vary in age, the goal is the same:
to benefit the community and ensure
a skilled and educated workforce for
the future.
or fails based on the market
choices the students
make, and that’s a real
life experience that the
students will remember.”
Ed Cohn, Del Mar
College economics professor,
challenged his students with
an opportunity to earn project credit
for volunteering in the JA program.
Nearly 40 Del Mar students accepted
Cohn’s challenge. Other business professors
have promoted the program in
their classes. Del Mar’s JA efforts
now reside with Alpha Beta Gamma,
the national business honor society.
Seventy-five Del Mar students volunteered
during the 2002-03 school
year.
Lenora Keas, chairwoman of the
Department of Business Administration
at Del Mar College, sees a powerful
role for JA on the campus. “It
gives our students a great sense of
themselves as mentors in a leadership
role,” Keas says. “It also gives them a
connection to the business community
and to the community as a whole.”
Robert Russell and his mentee, Chris
Carrejo, take a break from studying sea
turtles during an Oak Park Elementary
“virtual field trip” to the MOTE Sea Labs
of Sarasota, Fla.

EMPLOYEES SUPPORT JUNIOR ACHIEVEMENT
Fiesta Bowl exceeds goal
Having fun while raising funds
for a program that educates
young people for the future was
the focus for the 2003 Junior
Achievement Fiesta Bowl,
underwritten by Flint Hills
Resources as the title sponsor or
“Big Enchilada.” The two-day
bowlathon raised $57,000 and
exceeded Junior Achievement’s
goals by more than $12,000,
making the 2003 event the best
ever.
More than 100 Flint Hills
Resources employees made up 21
teams. Each team was required to
raise a minimum of $300, however
some teams contributed as much as
$3,500. In all, more than 90 teams
representing various companies and
organizations throughout the community
participated in the event.
Renee Gardner, business analyst
team
leader for
Flint Hills
Resources,
has served
as bowlathon
company
coordinator
for
two years.
“This
fundraising
event for Junior Achievement
has really brought a camaraderie
internally and gives our employees
an opportunity to support Flint Hills’
commitment to education and give
back to the community,” Renee says.
H-E-B is one of many businesses
Employees paint homes during the
17th Annual Operation Paintbrush
Dressed in overalls, with paint rollers
and ladders at hand, Flint Hills
Resources employees were helping
hands while painting a neighbor’s home
during Operation Paintbrush 2003.
Darren York, Flint Hills Resources yield
foreign trade zone and key performance
indicator manager, was company coordinator
for the 24-member employee
volunteer team. Following some prep
work, the team worked all morning putting
on a fresh coat of paint for the local
Corpus Christi resident. “It’s a simple,
but meaningful way for us to give back
to the community and help others,”
York said.
Formed in 1986 under the leadership
of former City Councilman Joe
McComb, Community Projects, Inc. initiated
the community-wide project
Operation Paintbrush to give assistance
to needy, senior or disabled homeowners.
Volunteers from all walks of life
provide the labor, while others get
involved by donating materials, paint,
water and food. The 2003 event includ-
3
that supported the bowlathon
this year in a big way. Fifty H-E-B
teams joined in the fun. Rock
Ruiz,
H-E-B’s
director
of
operations
for the
Gulf Coast Area also serves on the
Junior Achievement board of
directors. “Partners from every
H-E-B store in the area work with
Junior Achievement in the classroom
setting,” says Ruiz. “They’ve
seen the value of the program
first-hand and want to support it.
This event allows them to show
their support in a fun and creative
way.”
The annual bowlathon raises
nearly half of the operating funds
for the local Junior Achievement
program which provides economic
education to students in kindergarten
through grade 12. �
ed 32 teams representing more than 600
volunteers who helped paint the homes
of fellow Corpus Christians. �

Mano-a-Mano
A.J. Juarez will be a senior at Texas A&M
University-Kingsville this fall, majoring in
chemical engineering. He juggles a course
load of up to 18 semester hours while
holding down a job and raising a family –
but A.J. has some help. He is a recipient
of the Mano-a-Mano Scholarship
Endowment, sponsored by the Corpus
Christi Hispanic Chamber of Commerce
and funded by Flint Hills Resources.
A.J. learned about the scholarship program
while a student at Del Mar College.
“One of my teachers passed around information
about Mano-a-Mano,” he says.
A.J. applied and was included in the first
group to receive the scholarship.
The Mano-a-Mano program, translated
“hand-in-hand,” seeks to ensure that
deserving students in the Coastal Bend
have the necessary resources to pursue an
advanced degree and ultimately obtain
employment with one of the port industries
or other industrial companies.
Applicants must graduate from high
school in the Corpus Christi area, maintain
a GPA of 2.5, plan to seek a career in
a technical field related to the local port
industries, and commit to work in the area
for three years. Annual renewal of the
scholarship requires students to reapply.
Joe Cisneros, president and chief exec-
utive officer of
the Hispanic
Chamber of
Commerce says,
“We generally fund five students annually
with full scholarships. We help as many as
possible, but it is the responsibility of the
students to maintain eligibility in the program.
We are proud that knowledge of the
program continues to grow.”
Cisneros gives full credit to Flint Hills
Resources for instituting the program.
“It’s all made possible through the educational
commitment of Flint Hills
Resources,” he says. “This was a dream
Joe Coco had. The beauty of it is that it’s
a homegrown idea, and with fruition will
give back to the community.”
“It’s not like other scholarships,” A.J.
says, “where they give you the money and
don’t really care how you’re doing.
Mano-a-Mano forms a web.
You get to meet people. They stay in
touch with you and make sure you’re
doing OK.”
Since implementation, 19 students
have benefited as scholarship recipients,
taking the step toward higher education
levels and technical skill training, as well
as committing to fulfill technical vacancies
in local industry. �
Welcome new employees to Flint Hills Resources-Corpus Christi Complex
Stephen Waldrop
PSR - Level 3
Instrument Tech
4/14/03
Dawn Seward
Accounting Analyst - A/P
5/19/03
Rose Mary DeLuna
Training Specialist
5/27/03
Krystle Champion
VOE Student-Tuloso-Midway
6/16/03
A.J. Juarez, recipient of a
Mano-a-Mano scholarship,
works in the warehouse
at MicroTek.
Monica Lara
VOE Student - Calallen
6/16/03
Matthew Gillies
VOE Student - Calallen
6/16/03
Anel Gonzalez
VOE Student-Tuloso-Midway
6/16/03
Philip Maryan
VOE Student - Calallen
6/16/03
4
2003 MANO-A-MANO
SCHOLARS
Guerrero Delgado Cantu
Garcia Guerra
Diane T. Guerrero, Sabrina L.
Delgado, Brian M. Cantu, Jorge
Garcia and John Michael Guerra
have received Mano-a-Mano
scholarships for fall 2003. All are
from Corpus Christi.
Guerrero is attending Del
Mar College to obtain training
in engineering, while Delgado
will seek a degree in mechanical
engineering from Texas A&M –
Corpus Christi. Cantu, Garcia
and Guerra are attending Texas
A&M-Kingsville. Cantu and
Garcia will pursue degrees in
chemical engineering while
Guerra will pursue a degree in
mechanical engineering. �
Megan McNabb
VOE Student - Tuloso-Midway
6/16/03
Joel Flores
Leak Detection & Repair
Tech 9/2/03
Raul Ramirez
Leak Detection & Repair
Tech 9/2/03
Darin Santos
Leak Detection & Repair
Tech 9/2/03

Golf tourney aids air ambulance
HALO-Flight Air Ambulance
Service received a financial lift
thanks to the sponsors and players
at the 12th Annual Flights of
Angels Golf Tournament at
North Shore Country Club in
April. Underwritten by Flint
Hills Resources, 256 players
comprising 66 teams raised
more than $68,000 for the nonprofit
air ambulance service.
“Flint Hills Resources is
pleased to be the title sponsor
for the tournament,” said Willis
Jernigan, the company’s safety and
health manager and HALO-Flight
board member. “The tournament is a
vital fundraising effort for HALO-
Flight, the only nonprofit air ambulance
for South Texas; it helps ensure it can
continue its mission to save lives. Flint
Hills Resources is committed to supporting
endeavors which improve the
quality of life in the communities in
which we operate, and HALO-Flight is
an integral aspect of providing emer-
Employees celebrate safety achievements
The Texas State Aquarium's new
exhibit, Dolphin Bay, was the site
for fun, food and celebration with
a little dose of education as Flint
Hills Resources employees commemorated
recent safety achievements
of the Corpus Christi
Complex. More than 1,000
employees and their families
toured the facility and learned
interesting facts about Kimo and
Flint Hills Resources employees participate in the
presentation of a $10,000 check to underwrite the
2003 HALO Flights of Angels tournament.
Sundance, the exhibit's resident bottlenose
dolphins.
The celebration was in honor of
Flint Hills Resources’ receipt of the
National Petrochemical Refiners
Association's Distinguished Safety
Award for calendar year 2002. The
award, which was presented at
NPRA's national convention in New
Orleans in April, recognized the ongoing
safety commitment of management
and employees, and is awarded
annually to refining and petrochemical
manufacturing plants that meet
superior safety performance.
Flint Hills Resources - Corpus Christi
completed 2002 with its lowest-ever
health and safety incident rate and
zero lost-time injuries. At 0.28, its
2002 Occupational Safety and Health
Administration recordable-incident
5
gency medical services in this
region.”
The support of HALO-
Flight takes on more meaning
this year, as Flint Hills
Resources recently observed
two years without a significant
workplace injury, achieving
more than 5 million workhours
without a lost-time
incident.
Proceeds from the golf
tournament will be used to
support the life saving services
provided by HALO-Flight Air
Ambulance Service, which covers 25
counties, 28,000 square miles and a
population of more than 958,000. �
rate was the lowest in plant history.
This compares to an 8.1 rate for all
U.S. manufacturing facilities and a
1.4 rate for the petroleum refining
industry.
This means the facility achieved
an incident rate 96 percent lower
than the broader industry average
and 80 percent lower (or five times
better) than the average among
U.S. refiners. The Corpus Christi
complex also has earned ”Star
Status” in the Occupational Safety
and Health Administration's
Voluntary Protection Program, a
designation earned by only the top
11 percent of refining facilities for
workplace safety. �

Swing for the Shelter
Flint Hills Resources has great expectations
for a better future for victims of
domestic violence. Its sponsorship of
this year’s annual fund-raiser for the
Women’s Shelter of South Texas, Great
Expectations, has ensured that many
more women will get the support they
need to break away from dangerous relationships.
The September event featured
veteran Texas swing band, Asleep at the
Wheel, for a night of music and dancing.
Patti Hyland, Flint Hills Resources
information technology director and
member of the Women’s Shelter board
says, “We know domestic violence and
sexual assault happen in every day life.
If that is one area where we can make a
difference, through awareness, then that
is an important thing to do to improve
the quality of life for those at risk.”
The local shelter was the third to be
established in Texas. It served more than
1,700 clients last year with shelter, job
opportunities, childcare, legal advocacy
and counseling for victims of domestic
violence and sexual assault and their
� Glenda and Ridge
Hammons smile for the
photographer.
children. “In Texas, says Women’s
Shelter executive director, Catrina
Steinocher, “we know that one in four
women are battered at some point in
their lives and that two women die every
week as a result of domestic violence.
We are the only agency in a 12-county
region that addresses this specific need.”
Those 12 counties encompass 11,580
square miles, an area larger than Egypt.
About 80-85 percent of the clients
served by the Women’s Shelter of South
Texas have children. These children
have a desperate need for education and
counseling so that they will not repeat
the cycle of violence with which they
have been raised.
Bill Gregorcyk, co-chair of this
year’s Great Expectations, has gone
from maintenance man to board president
at the shelter. His son David made
the shelter’s landscaping his Eagle Scout
project. After David’s project was successfully
completed, Bill continued to
maintain the area and eventually joined
the board of directors. “We have a lot of
� Chairman of the
board, Bill
Gregorcyzk and Flint
Hills Resources‘ Dave
Allen present an
autographed guitar
to raffle winner
Leigh Ann Brown.
� Flint Hills Resources employees
volunteer at the event.
6
� Asleep at the Wheel entertains
an enthusiastic crowd with
their unique Texas swing music.
success stories,” Gregorcyk says, “but
we’ve got to maintain financial integrity.
If we don’t raise the funds, people don’t
get the help they need.”
Phyllis Finley, Gregorcyk’s co-chair
for the event, gives Flint Hills Resources
credit for the Women’s Shelter’s ability
to host the event for the second year.
“Because they care about quality of life
issues, they are in it 100 percent. We
couldn’t do without them,” Finley says.
This year’s event netted nearly
$150,000 to support the services provided
by the Women’s Shelter. The organization
operates on a budget of about
$1.5 million annually. “We have to raise
every bit of that,” Steinocher says. “We
are not a state agency. The support we
receive from the Great Expectations
event allows us to provide our services
for free. If we couldn’t do that, many of
our clients would not be able to afford
the help they need. It also allows us to
serve the rural areas, including Alice,
Beeville, Kingsville and Sinton. Victims
in those areas often cannot travel to
Corpus Christi for help.” �
� Patti Hyland, Women's
Shelter board member and
Flint Hills Resources information
technology director,
registers guests.
� Phyllis Finley, board
member and event co-chair,
welcomes guests to Great
Expectations.

Congratulations to the Class of 2003 -
CHILDREN OF FHR EMPLOYEES
David Allen
St. Mary’s College
Dave Allen,
Administration
Candace Cantu
Calallen High School
Alex Cantu,
Maintenance
Amanda M. Carlson
Gregory Portland High
School
Ron Carlson, Reliability
Engineer
Ashley Michelle Covalt
Carroll High School
Bart A. Aupperle,
Fixed Equipment
Advisor
Carl Koenig IV
Carroll High School
Carl Koenig III,
Electrical Craft Advisor
Dustin Krnavek
Banquete High School
Matt Krnavek, Waste
Management
Tami Lea Krueger
Flour Bluff High School
Neal Krueger,
PSP Level 2
Wesley Linton
Texas A&M Univ. -
College Station
Clarence Linton, Fixed
Equipment Advisor
Kristina Marie Lopez
Tuloso Midway High
School
Patsy Lopez,
Information Technology
Jami Martin
Stephen F. Austin
Barbara Martin,
Administrative Assistant
Chad McGowan
Texas A&M Univ. -
Corpus Christi
John McGowan,
Execution Coordinator
Kerry Messer
Incarnate Word
Academy
Gary Messer, DCS
Administrator
Kristin Osman
Mary Carroll High
School
Ron Osman, Manager,
Fuels Product
Andrew Joseph Owens
East Hampton High
School
Dr. James L. Owens,
Lab
Jason Charles Pyles
Gregory Portland High
School
Darlene Cook & Marshall
Pyles, Turnaround Dept. &
RC-5
Daniel Quintero
Incarnate Word
Academy
Jesse Quintero, Lab
John Ramirez, III
Tuloso Midway High
School
John Ramirez,
PSP Level 2
Jennifer Anne Rogers
Calallen High School
Terry Rogers,
Maintenance
7
Brooke S. Spittler
Texas Christian Univ.
Don Spittler,
Measurement
Technician
Brittany N. Thompson
Concordia Lutheran
Academy
Mark W. Thompson,
Machinery Asset Tech RC-5
Salinda Marie Vergara
Del Mar College
Sarah C. Vergara,
Lab
Jessica Suzanne
Watkins
Calallen High School
Ronnie Watkins,
DCS Dept.
Brian G. Wilson
Tuloso Midway High
School
Rick Wilson, PSP Level 2
Calendar of FHR
Events
American Diabetes Walk Oct. 4
Service Awards Oct. 23
NW Health & Safety Fair
Rec Club Spurs vs.
Oct. 25
Mavericks
Texas A&M-CC Islanders
Nov. 8
Classic (Women’s) Nov. 28/29
Rec Club Christmas Party
Texas A&M-CC Islanders
Dec. 13
Classic (Men’s) Dec. 29/30

Red Cross honors Flint Hills Resources
Company inducted into Clara Barton Society
The Coastal Bend-
Texas Chapter of
the American Red
Cross recognized
Flint Hills Resources
for outstanding
philanthropic support
of the humanitarian
work of the
American Red Cross at the organization’s
87th annual meeting.
The induction was the first time
that an organization or individual
was added to the prestigious
Clara Barton Society by the local
Red Cross chapter.
”I am honored to accept this
award on behalf of the Corpus
Christi Complex and our employees
who have worked proactively
to create a safety culture that
extends beyond the workplace
and into the community,“ said
Joe Coco, vice president/manufacturing
manager, Texas operations.
”Providing assistance to
neighbors in need through the
American Red Cross helps us
carry that commitment into the
community.“
The Clara Barton Society
PRESORT STANDARD
US POSTAGE
PAID
CORPUS CHRISTI, TX
PERMIT NO. 822
Award honors
total annual giving
support of carrying
out the
American Red
Cross’ work.
Recently, Flint Hills
Resources kicked
off a major
American Red Cross disaster relief
fundraising effort with a $5,000
lead gift toward the $40,000
fundraising goal to help sustain
both the local disaster relief fund
and the American Red Cross’
national disaster relief fund. �
PHOTO: Representatives of Flint
Hills Resources presented a $5,000
check to the Coastal Bend Chapter
of the American Red Cross to kickoff
a major fundraising campaign
recently. Pictured are Andy Crocker,
Chapter Chairman, David Chayer,
executive director of Coastal Bend
Chapter of the American Red Cross,
Willis Jernigan, Flint Hills Resources
safety and health manager, Brent
DeLay, Pat Clewell, Tom Lancaster,
Todd McWilliams and Jerry
Hoefling, Flint Hills Resources
employees.
Cancer Society
finishes first
Flint Hills Resources employees packed
camping gear and laced up their walking
shoes to participate in the American
Cancer Society’s
5th Annual Relay
for Life. The team,
named M.A.S.H.
Out Cancer, due
to the Relay’s
Hollywood theme,
walked 382 laps
around Calallen
ISD’s Wildcat
football stadium, a
total of 95.5 miles.
Nora Maldonado, Flint Hills
Our Cancer team
members break for a
quick bite to keep
their energy up.
Resources human resource leader, and
Dawn Peterson, spouse of Flint Hills
Resources engineer, Jim Peterson,
served as company co-captains. Army
duffel bags included plenty of games,
snacks and drinks to keep team members
fed and alert throughout the 15hour
event. The M.A.S.H. Out Cancer
team raised over $3,800 to support
research, prevention, early detection
and patient and family cancer services
in the Coastal Bend. �
P.O. Box 2608
Corpus Christi, Texas 78403
InSight contact: Rich Tuttle
Director, Regional Public Affairs
Phone: 361-242-8572
Fax: 361-242-8315
Third quarter 2003