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Lock ProgramsNorth America Specification Guide / Price List — September 2011This Price List is based upon Haworth’s May 2011 pricing.

Lock Programs Price ListSpecification GuidelinesHaworth Product LinesThe following HAWORTH product lines include locking storage components:• 950 Series• Adaptable Upper StorageNote: UNICELL ® products are not included in the Haworth Lock• Beside StorageProgram; locks cannot be retrofitted nor keyed alike to match• Compose ®Haworth lock plugs or keys.• Masters Series ®• Orlando /Orlando LS• Patterns • Planes ®• PREMISE ®• RACE ®• Tripoli • UniGroup ® /UniGroup Too• V Series ®• Vancouver • Varia • X Series ®• York Locking Components ShippingFormatHW Lock ProgramLocking components in all Haworth systems, casegoods, files and storage furniture are shipped with thelock housings factory-installed in each unit ready to receive separate lock plug cores. Lock plugs are fieldinstalled by means of a control key. Lock plugs and keys will be shipped with random numbering unlessthey are specified ‘‘keyed-alike.’’ Quantity of locks will match quantity required for locking components onthe order.All HW lock plugs and keys will be standard in a Master Lock Program. A Master Lock program allows forbetter management of the facility where one ‘‘Master Key’’ can be used by Facility Management to serviceall locking components within a facility. Individual offices can be keyed-alike and will receive single-keyaccess specific to the locking components within that workstation. Multiple locks in credenza componentsshould be keyed-alike for the convenience of single-key access. General storage or file areas may also bekeyed-alike so that individuals may have access to shared department documents or supplies.To order new products within a workstation keyed-alike, the specifier should select the number of lockswithin the workstation and specify LSET quantities through Orderline. CSET lock plug and keys are tokey-alike existing product for reconfigurations.On Site Lock Installation One Control Key for installing the lock plug will be included with each incremental order unit of up to 300locks. The control key is used to insert the lock plug into the housing at the installation site. The controlkey cannot be used to remove a lock plug in the locked position from its housing. Additional control keysare available and should be considered for the convenience of installing locks in widely separated areas ofa facility (see Keys Only, page 9).Plug AssemblyLock HousingHW Control KeyCK-3HW002Replacement Lock Plugs andKeysTo order replacement lock plugs and keys, use the appropriate service parts catalog number or CSETS.For Wood Casegoods replacement lock plugs and keys, refer to appropriate pages.4 May 2011 / N.A.

Lock Programs Price ListSpecification GuidelinesCoding the Office PlanFigure 2.Each lock location should be identified graphically on the plan by a dash mark. Encode your office floorplan by using your own coding system to identify each workstation or area that requires keyed-alike locks(Figure 2). Remember that some furniture will have more than one lock — a double pedestal desk, forinstance. The coded floor plan with office identification numbers and lock quantities and color code will berequired at the time of installation. The installer will be responsible for assignment of lock quantities basedon this plan.Workstation Code NumberLock Quantity / Color CodeA37/BPA15/BPA26/BPA43/BPA53/BPA63/BPA73/BPA83/BL4/BPA93/BPColor Code KeyBP = ChromeBL = BlackMay 2011 / N.A. 5

Lock Programs Price ListHW Lock ProgramHW Lock ProgramWork Sheet PreparationUsing the Coded Office PlanSpecifying Lock Quantitiesand ColorsThe Haworth HW Lock Program is a Master Lock Program and offers the option to have workstationskeyed-alike with 300 lock numbers within the LSET series. LSET keyed-alike lock plugs/keys are for newlocking product orders only and are available at no charge. LSETs ordered in excess of quantities required fornew locking product on the order may result in order being placed on hold.For reconfiguration projects, there are CSET lock plugs and keys available at a nominal charge.Photocopy the HW Lock Work Sheet to assist in specifying locks. This work sheet is for your convenienceand is not to be submitted with your purchase order.Enter the workstation or area identification codes from the plan into the columns headed OFFICE NUMBERon the HW Lock work sheet. The work sheet can accommodate 100 location entries.Using the plan, count the number of locking components in each workstation. Enter the number of locksunder ‘‘QUANTITY’’ columns, taking into account the chrome or black finish, depending on lock finishesoffered (refer to page 12). When completed, each workstation should be assigned a quantity of LSETs. Forfile banks or storage areas requiring a larger quantity of the same lock numbers, specify LSET-999.A Master Key will need to be separately specified.Example:Office Quantity LSETNumber Chrome Black NumberA1 5 5A2 6 6A3 12 12A4 25 999A5 3 3LSETTotalsNumber Chrome BlackLSET-5 1LSET-6 1LSET-12 1LSET-999 1LSET-3 1Total the number of LSET quantities at the bottom of the work sheet. Transfer each total quantity to yourOrderline or written purchase order.As a final verification of quantity, review the plan carefully to be sure that all products with locks have beenidentified. Remember that desks, credenzas and storage units may have multiple locking components.Line Item EntryOrder Processing and PackingMethod002HW002Transfer the data from the work sheet to your Orderline or written purchase order. Enter the appropriate LSETcatalog numbers on your order, followed by finish option code -BP or -BL.Example:QuantityDescription2 LSET-3, LR-BP1 LSET-5, LR-BP1 LSET-6, LR-BP1 LSET-12, LR-BL1 LSET-999, LR-BPHaworth will assign the lock numbers for all keyed-alike orders. For each order, lock numbers won’t berepeated unless more than 300 lock sets are required per order. Note: Specific key numbers cannot berequested.Upon receipt of your keyed-alike order, Haworth will draw from our standard inventory of 300 lock numbers.Lock plugs will be shipped according to finish in sets per the quantity specified. HW locks and keys (Figure 3)will carry a stamped ‘‘HW’’ on one side with 1 through 300 on the other side as an indication of the‘‘HW lock’’program. All keyed-alike locks will be shipped with the first shipment of your order containing lockingcomponents.Figure 3.Order ChangesFor Order Changes/Cancellations; refer to North American Terms of Sale.6 May 2011 / N.A.

®HW LOCKWORK SHEETCUSTOMER NAME:P.O.#:TAG AREA:DATE: / / REVISION#:Office Quantity LSET/CSETNumber Chrome Black NumberOffice Quantity LSET/CSETNumber Chrome Black NumberPROJECT#:Office Quantity LSET/CSETNumber Chrome Black NumberLSET NUMBERS/TOTALSChrome BlackLSET-1LSET-2LSET-3LSET-4LSET-5LSET-6LSET-7LSET-8LSET-9LSET-12LSET-30LSET-999CSET NUMBERS/TOTALSChrome BlackCSET-1CSET-2CSET-3CSET-4CSET-5CSET-6CSET-7CSET-8CSET-9CSET-12CSET-30CSET-999Note: LSET - New ProductsCSET - Reconfiguration Projects

Lock Programs Price ListHW Lock Program Prices950 Series, Adaptable Upper Storage, Beside, Compose, Masters Series, OneTouch, Orlando/Orlando LS, Patterns,PLACES/PLACES Too, Planes, PREMISE, RACE, Tripoli, X Series, Vancouver, UniGroup/UniGroup Too, V Series, YorkHW Lock Plugs and KeysLSETHW002HW002Description Number PriceOrder with new product orders only*1 Lock Plug and Key LSET-1 N/C2 Lock Plugs and Keys LSET-2 N/C3 Lock Plugs and Keys LSET-3 N/C4 Lock Plugs and Keys LSET-4 N/C5 Lock Plugs and Keys LSET-5 N/C6 Lock Plugs and Keys LSET-6 N/C7 Lock Plugs and Keys LSET-7 N/C8 Lock Plugs and Keys LSET-8 N/C9 Lock Plugs and Keys LSET-9 N/C12 Lock Plugs and Keys LSET-12 N/C30 Lock Plugs and Keys LSET-30 N/CKey all locks alike (quantities greater than 30) LSET-999 N/COrder for reconfiguration of existing product1 Lock Plug and Key CSET-1 $ 72 Lock Plugs and Keys CSET-2 133 Lock Plugs and Keys CSET-3 224 Lock Plugs and Keys CSET-4 255 Lock Plugs and Keys CSET-5 316 Lock Plugs and Keys CSET-6 407 Lock Plugs and Keys CSET-7 378 Lock Plugs and Keys CSET-8 449 Lock Plugs and Keys CSET-9 5812 Lock Plugs and Keys CSET-12 7730 Lock Plugs and Keys CSET-30 194Key all locks alike (quantities greater than 30) CSET-999 12FeaturesTo Order LSET, Specify:• The Haworth HW Lock Program offers 300 lock1) Product number.numbers within the LSET series. LSET keyed-alike lockplugs/keys are for new locking product orders only and 2) Lock plug finish color.are available at no charge. LSET’s ordered in excess ofLR-BP ChromeLR-BL Blackquantities required for new locking product on the ordermay result in order being placed on hold.• For reconfiguration projects there are CSET lock plugsand keys available at a nominal charge.To Order CSET, Specify:1) Product number.• All lock plugs and keys with one LSET/CSET will ship2) Lock plug finish color.with the same key number which is chosen at random.LR-BP Chrome• LSET-999 and CSET-999 are for quantities greater thanLR-BL Black30 lock plugs and keys. Specify quantity of locks; locksare priced ‘‘per piece’’. Numbers will be the same for alllocks and chosen at random.• Haworth will assign key numbers from the inventory of 1through 300.• To order specific key numbers for replacement; refer topage 9.• Master key available; separately specified.• Keys are standard in nickel with black ovenmoldedhead; Locks plugs are available in chrome and blackfinishes.• Refer to Lock Finish Chart, page 12.Note: For replacement lock plug and key for WoodCasegood products manufactured before datenoted, see Service Parts page 10.Orlando -Tripoli -Vancouver -Varia -Manufactured before May, 2002Manufactured before March, 2002Manufactured before November, 2001Manufactured before June, 20028 May 2011 / N.A.Class HA – SIN 711-1; Discount Group ICanadian Conversion Factor: Refer to haworth.com/Canada

Lock Programs Price ListHW Lock Program PricesHW Plugs and KeysHW-SVC002HW002Key Number Selection Number PriceKY-001 through KY-300 HW-SVC $15Features• Includes one lock plug and one key.• Keys are standard in nickel with black ovenmoldedhead.• Lock plugs are available in chrome or black finishes.• One control key (CK-3) for installing lock plugs into lockhousings is provided.• The key number will print on one side of key and HW onother side.• Lock plug will also show HW and key number (refer toillustrations).To Order, Specify:1) Product number.2) Lock plug finish color.LR-BP ChromeLR-BL Black3) Key number.HW Replacement KeysHWSK002DescriptionQuantityIncludedKey NumbersIncluded Number PriceIncludes one HW key; specify key number/quantity 1 HWSK-1 $ 1150 1-50 HWSK-2 $17550 51-100 HWSK-3 $17550 101-150 HWSK-4 $17550 151-200 HWSK-5 $17550 201-250 HWSK-6 $17550 251-300 HWSK-7 $175300 1-300 HWSK-300 $881Features• Includes HW keys only.• HWSK-1; order for specific HW key numberreplacement; Specify HW key number.• HWSK-2 through HWSK-300; specific HW key numberseries included.To Order, Specify:1) Product number.2) Key number (HWSK-1 only).(No finish specification required.)HW Master KeyHWMK-1MKHW Control KeyCK-3CK-3HW Key BlankDescription Number PriceMaster key HWMK-1 $12Features• Includes one key.• Specify the HWMK-1 key if additional or replacementHWMK key is needed.• HWMK keys are silver with a red ovenmolded head.Note: Master keys can only be used for HW LockProgram.To Order, Specify:1) Product number.(No finish specification required.)Control key (no key number selection required) CK-3 $12Features• A single control key is provided with each lock shipment.• CK-3 control key can be used to remove HW lock plugin unlocked position only.To Order, Specify:1) Product number.(No finish specification required.)Key Blank HWKB-1 $263Features• Includes 100 key blanks for use with HW Lock Programonly.To Order, Specify:1) Product number.(No finish specification required.)HWKB-1Class HA – SIN 711-1; Discount Group ICanadian Conversion Factor: Refer to haworth.com/Canada May 2011 / N.A. 9

Lock Programs Price ListService Parts Prices950 Series, Adaptable Upper Storage, Compose, if, Masters Series, OneTouch, Orlando/Orlando LS, Patterns,PLACES/PLACES Too, PREMISE, RACE, Tripoli, X Series, Vancouver, Varia, UniGroup/UniGroup Too, V Series, YorkService PartsService parts for the SL and MLP keys and plugs as well as the ML keys are available throughwww.EasyKeys.com; Haworth will not be supplying these products directly.To order products, dealers must set up an account with Easy Keys.Please follow these instructions to create an account:• –Log into dNet• –Click on News tab• –Click on SL and MLP discontinuation and HW Introduction link• –Click on Easy Keys link on bottom of page• –You will be taken directly to the registration page on www.EasyKeys.com• –Follow the process to create an accountAfter the account is set up, dealers can order product at the negotiated rate. For future orders, dealers can godirectly to www.EasyKeys.com and log in. In order to receive the discounted pricing, dealers must log in withthe username and password that was created while setting up the account.10 May 2011 / N.A.Canadian Conversion Factor: Refer to haworth.com/Canada

Lock Programs Price ListService Parts PricesTripoli, Orlando, VariaTripoliLocks and KeysDescription Available Key Numbers Number PriceLock plug and (two) keys KY-100 - KY-149 S-1235 $17Control key 138-068 52Features• Lock plug available in brass finish color only.• Lock plug is field installed only.• For product manufactured before December 1, 2002.• For Tripoli manufactured after December 1, 2002, useSL locks.To Order, Specify:1) Product number.2) Key number if applicable.Example: S-1235, KY-110.S-1235Orlando and Varia Locks andKeys(1) Key only KY-100 - KY-149 Y-KY $19Lock plug and (2) keys KY-100 - KY-149 S613-304 19Control key 138-068 52Features• Lock plug available in black finish color only.• No master keying available.• Use for Varia Wood Casegoods manufactured beforeJune, 2002.• For Varia manufactured after June, 2002, use SL locks.To Order, Specify:1) Product number.2) Key number if applicable.Example: S613-304, KY-115.S613-304Class HA – SIN 711-1; Discount Group ICanadian Conversion Factor: Refer to haworth.com/Canada May 2011 / N.A. 11

Lock Programs Price ListLock Plug FinishesLock Plug FinishesLock plug faces and trim rings will be Chrome (bright nickel plate) or Black finish, depending on theproduct group and finish option selected.PRODUCT LINELOCK PLUG COLOR950 Series ChromeAdaptable Upper StorageChrome/BlackBesideChromeComposeChrome/BlackMasters SeriesChrome/BlackOrlandoBlackOrlando LSChrome/BlackPatternsChrome/BlackPLACES Wood Casegoods BlackPlanesChrome/BlackPREMISEBlackRACEChromeTripoliChrome/BlackUniGroup/UniGroup TooChrome/BlackX SeriesChrome/BlackV SeriesChrome/BlackYorkChrome/BlackVancouverChrome/BlackVariaBlack12 May 2011 / N.A.

Lock Programs Price ListNorth American Terms of SaleThese Terms of Sale are part of a quotation,bid response, or other sales documentissued by Haworth, Inc., Haworth, Ltd.(‘‘Haworth’’).These Terms of Sale do not cover productsmanufactured in North America shipping tonon-North American countries nor do theycover products manufactured in non-NorthAmerican countries shipping to NorthAmerica. For those terms of sale, pleasecontact Haworth’s Global Trade andCompliance Department at 616.393.3000 orthrough Haworth.com.A. Ordering InformationHaworth sells its products on the terms set forthin these standard Terms of Sale:ORDERS MUST BE SUBMITTED IN WRITINGOR ELECTRONICALLY (OrderLine) ASREPRESENTED BY A VALID PURCHASEORDER, WHICH INCLUDES PRODUCTTOTAL.An order is not binding upon Haworth untilHaworth issues an order acknowledgment to thecustomer (the ‘‘Customer’’), which will includeprice information and an anticipated shippingdate.1. Order Changes/CancellationsFor Specials, Customer’s Own Material(C.O.M.), finish matches, custom colors, customproducts, Master lock and key orders, andRUSH orders, no changes or cancellations areallowed 24 hours after order placement.Standard lock orders (key schedules) cannot bechanged if they fall within 2 weeks of theacknowledged ship date. All other productsrequire approval for changes or cancellations. Achange/cancellation fee may apply. ContactOrder Services for applicable charges.Ship-to addresses changed within five (5)business days of shipment will incur fees tocover administrative costs due to re-labeling ofproduct and/or reconsignment fees with thecarrier.Order cancellations are complete annulments oforders. Order changes are the deletion of lineitems or a change in size, color, quantity, ship-toaddress, or scope of work. There is no penaltyfor additions; however, any change may causethe order or the line items affected to berescheduled. Order changes involving additionalproduct and services which increase the valuemust be accompanied by an amended PurchaseOrder or other document as agreed.ALL CHANGES MUST BE IN WRITING,REGARDLESS OF THE (DOLLAR) VALUE.CHANGES ARE NOT BINDING UPONHAWORTH UNTIL HAWORTH ISSUES ANACKNOWLEDGMENT OF THE CHANGE.2. C.O.M. (Customer’s Own Material)A Customer who requests a fabric, surface orfinish material (C.O.M.) not in Haworth’sstandard finish offering must first confirmapproval of or request new approval for theC.O.M.Haworth will determine feasibility of the materialfor manufacturability. For a description of theprocedure to submit C.O.M. samples, contactHaworth’s Order Services department. Fortesting information, see the C.O.M. section ofthe catalog, or call Haworth Order Services.If Haworth agrees to use the C.O.M., (1)Haworth shall have no responsibility for thecondition, quality, value, performance, physicalproperties, or any other aspect of the C.O.M.;and (2) Haworth shall have no liability for anydamages, injuries, or losses to the Customer orto any third party that shall be caused by anyC.O.M., and the Customer shall hold Haworthharmless for all such liability.3. Valid/Complete Purchase OrderThe following information is required in order toprocess an order with Haworth:a. Customer Informationi. Sold To: Legal name, complete address(if Haworth is to bill the end user, provideend user Purchase Order made out toHaworth, Inc., Haworth, Ltd.) and phoneand fax number.ii. Ship To: Legal name and address.iii.Purchase Order Number: From the partyHaworth will be billing.iv. Authorized Signature: All PurchaseOrders must be signed by a dulyauthorized representative if a signature lineis present. Electronically transmittedPurchase Orders will be accepted withouta signature if dealer billed and the dealerhas an electronic purchase paymentagreement on file.v. Contact Name and Phone Number:Person Haworth should contact with anyquestions regarding the order.vi. Shipping Contact: Name and phonenumber of person to be contactedregarding shipping and delivery matters.vii. Tagging Instructions: This informationwill appear on all documentation receivedfrom Haworth including: cartons,acknowledgments, and invoices. Normally1 tag is allowed per $8,000.viii. Price Agreement or National SalesAgreement Numberix. Product Total: Net dollars.x. Installation, Design, ProjectManagement, and/or Service Feesb. Product Informationi. Quantityii. Product Numbersiii. Colorsiv.Specials: Specify Inquiry and line numberfor new special products.v. Customer’s Own Material: Order entrycode, manufacturer, pattern, color, andwho is ordering the C.O.M. fabric(Haworth, dealer or the Customer).vi. Approval Drawings: An authorizedsignature by a duly authorizedrepresentative is required for shopdrawings when applicable.vii. A deposit may be required for custommaterials.c. Order ConfirmationAll orders will be acknowledged.B. Pricing Policies1. Terms of PaymentTerms of payment and credit limits will beestablished based on financial information.Standard payment terms on open credit are netthirty (30) days from invoice date. Advancepayments or other payment security may berequired by Haworth. The account balance mustbe at or below the credit limit and current at alltimes (no past-due balances). Haworth reservesthe right to delay or cancel any shipment to aCustomer whose Haworth account balance isover the credit limit and/or past due. For wallsand floors a deposit will be required.2. Terms of CreditCustomer hereby authorizes Haworth to obtainsuch credit reports, financial information or otherinformation as Haworth may request, including,without limitation, credit information from anyfinancial institutions or others having a businessrelationship with the Customer. Customerhereby authorizes any credit references toanswer Haworth’s inquiries and provide suchcredit information and documentation asHaworth may request.The Customer hereby releases and holdsHaworth harmless for any inconveniencewhatsoever, caused by any temporary orpermanent withdrawal or restriction of creditprivileges hereunder, or the enforcement of anyof the provisions contained in this paragraph.3. Past-Due ChargesPast-due balances will be increased by amaximum of 1.5% per month, or 18% annually,without forfeit of Haworth’s right to immediatepayment.4. Applicable PricesPrices and discounts are subject to changewithout notice or approval. In the event of anadjustment to pricing, National Sales Agreement(NSA) Customers will be notified in advanceaccording to the terms of the NSA.Applicable prices are those in effect at the timeof the RECEIPT of an order; Haworth reservesthe right to use the published pricing effective atthe time of shipment, if the requested shippingdate is more than 120 days after the orderreceipt date.May 2011 / N.A. 13

Lock Programs Price ListNorth American Terms of SaleThe price of any product sold to Customerby Haworth will be based upon the price forthe products as follows:Destination Price List (‘‘Catalog’’)U.S.A.CanadaMexicoU.S.A.CanadianU.S.A.5. C.O.M. (Customer’s Own Material) ChargesRefer to appropriate Customer’s Own Material(C.O.M.) form for applicable surface materialcharges.6. Taxesa. U.S.A.: Haworth prices do not include anysales, use or similar taxes. The Customer isresponsible to remit directly to Haworth all suchtaxes when invoiced.b. Canada: Prices listed in the Canadiancatalogs include applicable customs duty. Pricesdo not include the Federal Goods and ServicesTax or any provincial or other sales taxes. Anyfederal, provincial or other taxes or assessmentsbased upon the sale or shipment of products orservices sold applicable to the Customer atpresent or later imposed by federal, provincial ormunicipal agencies, shall be added and paid bythe Customer.c. Mexico: Prices listed in the U.S.A. catalogsdo not include customs duty, value added or anyother tax with respect to the sale, use,ownership, or value of any product or serviceprovided by Haworth. Customer is responsiblefor all such taxes.NOTE: For all countries a valid sales taxexemption certificate must be approved by andon file with Haworth prior to product shipment.Otherwise, sales tax will be due and payable toHaworth when such tax is invoiced to Customer.7. ServicesIf, as a result of Customer request, the Haworthdealer or Haworth subsidiary provides planning/design services, storage, project management,special handling, set-up, installation and/or otherservices, the Customer will be charged at thelocal Haworth dealer/subsidiary’s prevailingrates.8. Termination by HaworthHaworth may immediately terminate an orderupon written notice in the event bankruptcy orinsolvency proceedings are instituted by oragainst the Customer, or the Customer isadjudicated as bankrupt, becomes insolvent,makes an assignment for the benefit ofcreditors, or proposes or makes anyarrangements for the liquidation of its debts, or areceiver or receiver and manager is appointedwith respect to all or any part of the assets of theCustomer.C. Shipping and DeliveryHaworth will have the right to determine themethod of shipment and routing of product.This section does not apply to Haworth’sTecCrete or TecFlor products. TecCrete andTecFlor are sold freight collect.If, for any reason, a delivery has to be made toan intermediate location (i.e. a location otherthan the ‘‘Ship To’’ location noted on the orderor ultimate end user location), all handling andre-delivery costs incurred would be at theCustomer’s expense.1. U.S.A. - ContiguousAll deliveries will be CPT (Carriage Paid To)(ICC Incoterms 2010) Haworth’s manufacturingfacilities or distribution centers. Freight chargeswill be prepaid by Haworth on all orders tolocations within the continental United States.Customer bears all risk of loss or damage to thegoods when they are placed on Haworth’smeans of transport.2. U.S.A. - Non-contiguous (Alaska, Hawaiiand Puerto Rico)All deliveries will be CIF (Cost, Insurance andFreight) (ICC Incoterms 2010). Haworth’scatalog prices include ocean freight andinsurance to the port of the final destination.Haworth has the right to determine the carrier,method of shipment and routing. Haworth willcontract with the insurer and provide minimalinsurance coverage (CIF @ 110%) madepayable to the Customer. Customer isresponsible to obtain greater insurance if sodesired.Customer bears all risk of loss or damage to thegoods when the goods are effectively at thedisposal of the Customer on board the vessel atthe named port of destination. Proof of deliveryis a clean on board bill of lading. Customer willbe responsible for all on-carriage from thereceiving port to the final destination.3. CanadaAll deliveries will be DDP (Delivered Duty Paid)(ICC Incoterms 2010). Haworth’s catalog pricesinclude delivery to Customer’s named place, notunloaded from any arriving means of transport.Customer bears all risk of loss or damage to thegoods when they are delivered to theCustomer’s named facility not unloaded.Haworth will assume responsibility to file allfreight claims with the carrier for anyloss/damage which may occur while product isin transit, and will promptly repair or replace anydamaged or lost product. Haworth requires theCustomer to report all freight damage and/orloss to both the carrier and to Haworth.NOTE: Under all shipping terms (U.S.A. andCanada), any additional expense resulting fromCustomer’s request for expedited transportation,special services, packaging, handling, routing,and/or shipping method will be billed toCustomer.4. MexicoAll deliveries will be DAP (Delivered to Place)(ICC Incoterms 2010). Haworth’s catalog pricesinclude freight charges for normal surfacetransportation to a United States point ofexportation within the 48 contiguous states.Haworth has the right to determine the carrier,method of shipment and routing.Customer bears all risk of loss or damage to thegoods when the goods are delivered to thenamed United States point of exportation.Haworth will provide customs clearancefacilitation and arrangement of local deliverythrough an Authorized Dealer in Mexico, on aseparately negotiated basis. Otherwise theCustomer will be responsible for all customsclearance formalities and on-carriage from theUnited States point of exportation to the finaldestination in Mexico.5. Ship Dates and DelayIf Haworth cannot ship products as scheduleddue to causes beyond its reasonable control(such as casualty, labor disputes, or accident;inability to obtain necessary labor, material ortransportation; or changes requested by theCustomer), the ship date will be extended tocompensate for the delay as determined byHaworth.6. Delivery Shortages and DamageProduct shortages and damage must be notedon delivery receipts at the time of delivery andreported to the carrier for correction.Claims against Haworth for shortages, errors, ordamage must be made within three (3) days ofthe date of delivery or the Customer waives theright to make such a claim. Signed Bill ofLadings or Delivery Receipt must be sent in withclaims.7. StorageHaworth may transfer product to storage at theCustomer’s risk and expense if the Customer isunable or unwilling to take delivery of product asoriginally scheduled. Upon such transfer tostorage, the Customer assumes risk of loss.Haworth will invoice the Customer for storagefees and the Customer will make payments inaccordance with Haworth’s standard paymentterms.14 May 2011 / N.A.

Lock Programs Price ListNorth American Terms of SaleD. General Terms1. Governing LawFor products purchased for delivery in the U.S.pursuant hereto, this Agreement shall begoverned by and construed according to thelaws of the State of Michigan. Where Productsare purchased for delivery in Canada pursuanthereto, this Agreement shall be governed byand construed according to the laws of theProvince of Alberta. In either case, the partiesattorn to the exclusive jurisdiction of the courtsof Michigan and Alberta, respectively for thepurpose of hearing any disputes arising underthis Agreement or with respect to any Productssold pursuant hereto, and agree that theprovisions of the United Nations Convention onContracts for the International Sale of Goodsand any other provision or law which would havethe effect of applying the laws of any jurisdictionother than Michigan or Alberta, as the case maybe, shall be excluded.2. Force MajeureIn the event that the performance of Customeror Haworth or its participating dealer assignee(s)would be prevented, restricted, interfered with orrendered commercially impracticable by reasonof Force Majeure, then upon the giving of noticeto the other parties, the party affected by theForce Majeure shall be excused from performinghereunder until the Force Majeure no longerprevents, restricts, interferes with, or renderssuch performance commercially impracticable.‘‘Force Majeure’’ shall mean: fire, explosion,breakdown of plant, epidemic, hailstorm,snow/ice storms en route, hurricane, tornado,cyclone, flood or power failure; war, revolution,civil or military disturbances, acts of publicenemies, acts of terrorism, blockade orembargo; any law, order, proclamation,regulation, ordinance, demand or requirement ofany applicable governmental authority or anysubdivision, authority, or representative of anysuch government; labor difficulties, includingwithout limitation, strikes, slowdowns, picketingor boycotts; or difficulties beyond Haworth’sreasonable control in obtaining necessary rawmaterials, labor, fuels and electric power,components or facilities, and any othercircumstances beyond the control of the partyaffected.3. Delays by CustomerWhere Haworth has not received adequate sitedimensions, Product specifications, shippinginformation, installation particulars or otherinformation required by Haworth to permit theefficient manufacture of any Products, or wheresite conditions are not in accordance with theInstallation Requirements set forth, or are nototherwise suitable to permit effective andefficient installation, the manufacture and/ordelivery of Products may be delayed, and suchevent shall constitute a delay by the Customer.When manufacture, delivery or installation isdelayed by the Customer or at the Customer’srequest: (i) Haworth may, at its option, presentthe invoice for the full price of the Products tothe Customer as then due and payable; (ii) theCustomer shall pay to Haworth all reasonablestorage, handling and other reasonableincidental expenses incurred by Haworth inconnection with such delay; and (iii) theCustomer shall bear all risk of loss or damage tothe Products being held by Haworth for theCustomer.4. Use and Installation of ProductsHaworth recommends that its products beinstalled by certified, qualified and approvedinstallers according to Haworth’s writteninstallation procedures. The Customer agrees touse Haworth products properly; not to remove oralter safety devices, warnings, or operationinstructions placed on products by Haworth, andto instruct employees as to the proper care anduse of the products according to printedinstructions.5. WarrantyHaworth’s standard North American LifetimeWarranty will apply as appropriate. All productline warranty specifics are available in eachcatalog or upon request.E. ServicesService requests for design, installation,relocation, storage, etc. are handled by the localHaworth dealer on a separately negotiatedbasis. Contact the local Haworth dealer, affiliateor area sales office for more details.Scope of Work - DesignCustomer acknowledges that the Products to bemanufactured or procured by Haworth inconnection with the order are or may be custommanufactured for the Customer and thatHaworth may be required to perform extensivework in relation to the design and specificationof such Products. Where Customer requeststhat Haworth create as-built drawings or makemore than two material revisions to anyparticular Product design or specification,Customer agrees that Haworth shall be entitledto invoice Customer with respect to suchadditional work on the basis of Haworth’s thenprevailing rates for related design andspecification services.Installation RequirementsWhere installation services are to be providedby Haworth, its Authorized Dealer orsubcontractor, a document will be providedsetting forth the scope of installation work to beperformed (the ‘‘Scope of Work’’) and the priceto be charged therefore. Unless otherwisespecified in the scope of work, Haworth’sinstallation services are limited to products soldby Haworth with the exception of lighting, underfloor electrical and data.General Conditions(a) Sufficient time shall be allocated by theCustomer following delivery of Products andprior to Customer’s occupation of the premisesto allow the installation of all Products duringconventional working hours, Monday throughFriday, 7:30 a.m. to 4:30 p.m. Where sufficienttime is not allocated and Haworth is required orrequested to perform installation work outside ofsuch times, overtime charges shall be chargedat Haworth’s then prevailing rates. (b) Haworthshall be given free and exclusive access to; (i) aloading dock within 150′ of the freight elevator orhoist, which loading dock shall be of sufficientsize to enable full-size tractor-trailer deliveries tothe premises (where required by Haworth); (ii) afreight elevator or hoist of sufficient size andcapacity to allow the efficient movement of theProducts; (iii) an unobstructed and safe pathwayto the area where Products are to be stored orstaged; (iv) a secure storage / staging area; (v)convenient trash facilities; (vi) adequate lighting;(vii) a work site that complies with applicablehealth and safety legislation. Where such areasand facilities are not available, Haworth shall beentitled to bill Customer for all amounts incurredby Haworth for double-handling, productmovement, lifting, hoisting, trash removal andany other resulting charges. (c) The installationsite shall be free and clear of existing furniture,debris, or other obstructions (includingconstruction in progress) and shall otherwise bein the reasonable opinion of Haworth ready forinstallation of the Products. Any building whereProducts are to be installed shall be fully closedin, dry and protected from the natural elements,with temperatures between 40°F and 90°F (4°Cand 32°C) and relative humidity not to exceed70% at all times including receipt of products,during and after installation and shall beadequately heated and/or air-conditioned.Where unusual site conditions exist whichimpede or prevent the normal installation of anyProducts, applicable extra charges shall apply atprevailing rates. (d) Haworth’s installation pricingis based upon the installation occurring as onecontinuous delivery and installation project.Phased installation pricing shall be provided byHaworth on a case by case basis. (e) Electricalhardwiring, plumbing and mechanical work isnot included and shall be the responsibility ofthe Customer. (f) Except as may be otherwisespecifically indicated, installation pricing doesnot apply to projects where union labor isrequired. Where Haworth has providedinstallation pricing on the basis that non-unionlabor be utilized, and where Haworth is requiredto use union labor or it otherwise becomesimpractical to use non-union labor, or whereHaworth is required by law to use prevailingwages, Haworth shall be entitled to charge theCustomer for any cost differential between theanticipated cost of non-union labor and theactual cost of utilizing union or prevailing wagelabor. (g) Haworth shall not be responsible forobtaining permits.May 2011 / N.A. 15

Lock Programs Price ListNorth American Terms of SaleProject / Site ConditionsLateral load bracing is not included in the scopeof Haworth’s work and shall not be performed byHaworth. In areas where Nexus or TecCreteflooring Products are to be installed by Haworthoverhead construction must be completed priorto the commencement of such work to avoiddamage to the panels and finishes. The existingsubfloor must be smooth, mopped clean, free ofmoisture, dust, dirt and debris. Once installed,the access floor must be maintained in the samemanner. The subfloor must have a maximumvertical elevation deviation of 0.375′′ (10mm)over a horizontal span of 10′-0′′ (3m), andwithout discontinuities in floor slope. For greatercertainty, the scope of Haworth’s installationwork in such areas shall not be deemed toinclude any work required to level such subfloor,remove protrusions, remove pre-existing floorcoverings or adhesives, or any other work whichis required to remedy any conditions which mayimpede the efficient installation of Nexusflooring. Except as may be otherwise specificallyindicated in the order, installation pricing forNexus flooring Products and the Scope ofWork in relation thereto shall not include anywork required to remove and replace floorpanels following their initial installation toprovide tradespersons or others with access tothe underpanel cable management cavity. Inareas where movable walls are to be installed,all flooring (including carpeting) and ceilingcomponents (including dropped ceiling gridcomponents) shall be fully complete and readyfor the installation of the movable wall products.Further, the existing floor (or other surface onwhich the movable wall panels are to beinstalled) shall have a maximum verticaldeviation of 1.25′′ (30mm) and the droppedceiling grid shall have a maximum verticaldeviation of 0.375′′ (10mm) from thespecifications to which such movable wallpanels were designed and manufactured(collectively the ‘‘Permitted Tolerances’’), andshall otherwise comply with any site conditionassumptions made known to Haworth prior tothe manufacture of such Products (the ‘‘SiteAssumptions’’). Where the Permitted Tolerancesor Site Assumptions are not strictly adhered toor met, additional charges may be incurred inconnection with site remediation and/or themodification or remanufacture of affectedmovable wall products, together with all resultingshipping and labor charges at Haworth’s thenprevailing rates for such Products and services.to be charged therefore, and the Customeragrees to pay such charges.Entire AgreementThe order and this Agreement (includingapplicable Schedules) constitute the soleagreement between the parties and supercedeany prior understanding or written or oralagreements between the parties (excludingNational Sales Agreements). No waiver of anyof the provisions of these Standard Terms andConditions shall be binding on Haworth unlessexpressly agreed in writing.Revision Date: July 1, 2011Installation Change OrdersWhere Customer requests work to be performedor materials to be provided which are notcontemplated in the Scope of Work, orCustomer otherwise requests Products orservices not contemplated in the order(collectively ‘‘Extras’’), prior to providing suchExtras Haworth reserves the right to require theCustomer to provide and sign a writtenPurchase Order or Change Order acceptable toHaworth describing the Extras and the amounts16 May 2011 / N.A.

Product Non-Obsolescence and Warranty Policy(This North American Haworth Product Non-Obsolescence and Warranty Policy applies to products manufactured after October 31, 2010)Haworth, Inc. or Haworth, Ltd., (each called ″Haworth″) will make a good faith effort to maintain product compatibility within our various generations ofproduct platforms to provide our customers with spaces that adapt to change. Under our non-obsolescence policy, we commit to provide our customerswith products of comparable function or operational characteristics for a term equal to the Applicable Warranty Period. Haworth fabrics and finishes mustbe updated periodically to maintain the market appeal of our products and respond to the demands and changing preferences of our customers. As aresult, we or the manufacturer may discontinue some fabrics and finishes before expiration of the Applicable Warranty Period.If a new product purchased or leased from Haworth or from an authorized Haworth dealer proves to be defective (as defined below) while the product isstill in the possession of the initial purchaser or lessee and if they, within the Applicable Warranty Period, send notice of the defect to Haworth byelectronic mail (ctop@haworth.com), then, except as provided below, Haworth will, at Haworth’s option, either repair or replace the product, at Haworth’sexpense, or refund the purchase price of the product. Except as provided below, a product shall be considered ″defective″ if Haworth finds that it isdefective in material or workmanship and if the defect materially impairs the value of the product to the purchaser or lessee. Applicable Warranty Periodsare set forth below. Each Applicable Warranty Period begins on the day the product is manufactured, except that the Applicable Warranty Period for aflooring product begins when its installation is complete. If a product that the purchaser or lessee references in a notice of defect was not installed by aHaworth Certified installer and/or reconfigured by a Haworth-trained installer, then the product may not be considered defective and Haworth will not beobligated to repair or replace it or to refund its price.ALL HAWORTH PRODUCTS ARE WARRANTED FOR 24 HOUR/7 DAYS USE EXCEPT AS NOTED*PRODUCTSAll Haworth products are warranted forexcept products, components and materials described below:Very and Zody Task Chair framework and mechanisms are warranted for persons up to 300 lbs forAll other seating mechanisms* (excluding mechanisms in wood or wood framed chairs), electrical components, electrical accessories andfixed task lighting (excluding underfloor power), upholstery foam, seat and back mesh, seating glides and casters, stack chair frames, wallproducts and products that are at any time used in a classroom or educational environment (other than administrative areas) forexcept as limited or described below:Wood or wood framed products and wood chairs including their mechanisms, gel arm caps, fabric scrims and fabrics rated ( A ) Heavy Dutyunder Association of Contract Textiles guidelines, leather, user-adjustable worksurface mechanisms, thermofused laminates, slow closemechanisms, ambient and flexible task lighting, horizontal glass or thermoplastic table assemblies and Jump Stuff products (other thanBoogie Board (lifetime)) forFlooring products, including underfloor power (excluding factory-applied surfaces), plastic ultraviolet light color fastness and fabrics rated( a ) General Contract under the Association of Contract Textiles guidelines forProducts that are manufactured outside North America and sold into the North American market forNon-standard Specials products, soft palm rest, mouse pad insert, translucent edge marring and factory-applied surfaces on flooringproducts forAPPLICABLEWARRANTY PERIODLIFETIMETwelve YearsTen YearsFive YearsThree YearsOne to Five**One YearService parts used for warranty carry the remaining balance of the assembly’s original warranty period.*The Applicable Warranty Period for these products is single shift forty hour week. If used more than this, then the Applicable Warranty Period will bereduced in proportion to the increased usage. For example, if a chair is used an average of sixty hours per week, then the Applicable WarrantyPeriod for the seating mechanism is six years, eight months instead of ten.**The Applicable Warranty Period for each such product is specified in Haworth’s price list for the product.A product will not be considered to be defective, and Haworth will not repair, or replace it or refund its price if the product (1) is a consumable product,such as a lamp or light ballast; (2) is ″Customer’s Own Material″ (i.e. material specified by the purchaser or lessee that is not a standard Haworth productoffering, such as Haworth Alliance fabrics); (3) is not installed and used as recommended in Haworth’s written specification, installation and user guides;(4) has been otherwise misused or suffered abusive damage or (5) is a product that is manufactured by a third-party supplier from whom Haworthpurchases it for resale without incorporating it into Haworth products (in which case Haworth will assign to the purchaser or lessee any warranty that themanufacturer provides). A defect in materials or workmanship does not include damage to a product, or failure of a product to operate or performproperly or to maintain appearance, caused by (a) normal wear and tear; (b) an Act of God or transportation; (c) a product alteration made withoutHaworth’s express written authorization; (d) the natural variation of color, grain or texture found in wood and leather; (e) the natural aging found inmaterials such as wood, fabric and leather which results in colors shifting during use; (f) dye lot variations in fabric, leather or wall covering or (g) thenatural patina and ″puddling″ of leather during use.EXCEPT AS STATED ABOVE, HAWORTH DOES NOT MAKE A WARRANTY AS TO ANY PRODUCT AND, IN PARTICULAR, DOES NOT MAKEA WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE. Product repair or replacement or refund of the price, atHaworth’s option, in accordance with this Policy, is the purchaser’s or lessee’s exclusive remedy for a product defect. Haworth shall not have tortliability with respect to a product, and Haworth shall not be liable for any consequential, economic, indirect, special, punitive or incidental damagesarising from a product defect.Released October 31, 2010

For more information call 800.344.2600 or 616.393.3000.Haworth is a registered trademark of Haworth, Inc.©Haworth, Inc. 2011 9.11haworth.com | haworth-europe.com | haworth-asia.com