Certificate Handbook 2013 - CILA/The Chartered Institute of Loss ...

Chartered Institute of Loss AdjustersCertificate Handbook 2013Notice of CopyrightThis document and any information contained therein remains the confidential and copyright property of the CILA.Without infringement neither the whole, nor any extract, may be disclosed, loaned, copied or used formanufacturing, the provision of services or any other purpose whatsoever without the express permission andwritten consent of the CILA. No liability is accepted for any loss or damages from any cause whatsoever arising outof the use of this document or its contents.COPYRIGHT © CILA 20131 of 7 Certificate Handbook Second Edition 2013

2013 Certificate Handbook 4A. The Examination Regulations 5Enrolment and registration 5Application to join the Institute 5Registration and application for examinations 5Examination Centres 5Postponement or cancellation of examination 5Exemptions 5Fees 6B. The Qualification 6C. Learning & Study Materials 6D. Recommended study periods 6When to enter 6E. Pass Marks 6F. Appeals 7G. Liability of the Institute 7H. Cost of Re-sits 7I. Unit Achievement 7J. Qualification Completion 72 of 7 Certificate Handbook Second Edition 2013

The objectives of the Institute are set out in its Royal Charter.Amongst these objectives are the advancement of the study of thepromotion of the efficiency and usefulness of the profession by observance ofstrict rules of professional conduct by members of the Institute and byestablishing high standards of education and training.The CILA is an equal opportunities institute and accordingly prohibits anydiscrimination in terms of sex, disability, religion, sexuality or age.The CILA Examinations are regulated by the CILA Council and theExaminations Committee of the CILA.3 of 7 Certificate Handbook Second Edition 2013

2013 Certificate Handbook2nd editionThe Chartered Institute of Loss Adjusters51-55 Gresham Street, London EC2V 7HQTelephone 0207 216 7580Email: info@cila.co.ukwww.cila.co.uk4 of 7 Certificate Handbook Second Edition 2013

A. The Examination RegulationsEnrolment and registrationAll candidates must be members of the Chartered Institute of Loss Adjusters.Warning: whilst the learning materials may be purchased by non members of the Institute andthe cost includes entry to the examinations; non members are not able to register for theexaminations.Application to join the InstituteCandidates wishing to join the Institute should view the information on the website athttp://www.cila.co.uk/ Please note that the Institute’s Charter provides the rules on whomay be admitted as a member of the Institute and candidates should ensure they meet theCharter requirements which may be found at http://www.cila.co.uk/about-us/charter-andbye-laws.Registration and application for examinationsRegistration and application for the examinations can only be completed online athttp://www.mindhub.co.uk/category_s/100.htm . Payment is made on line to Pearson Vuenot to the Institute.Examination CentresCertificate centres may be found worldwide. The Institute is unable to refund any paymentsfor materials or entries to examinations due to a lack of a centre in close proximity. You aretherefore required to verify before purchasing materials that examination centres areavailable in your locality. This can be done at www.pearsonvue.com/vtclocator/ .In the event that there is no local centre to you, please contact the Institute by email toinfo@cila.co.uk.All papers are multiple choice and candidates receive their result immediately from the centrestaff.Postponement or cancellation of examinationCandidates may postpone a booked examination by following the procedures set out onhttp://www.pearsonvue.com/cila/ however this must be done at least three days prior to theexamination. Failure to do so, non attendance or attendance without the correctidentification documents will result in the loss of the entire fee. Candidates will be required tore-purchase learning materials and re-enter the examination. The Institute is unable to makeany refunds in this respect.ExemptionsThe only exemption available is to CH1 (Introduction to the Insurance Industry). This can begained by satisfactory proof of the candidate holding either the Chartered Insurance Institute’s(CII) Certificate or Diploma qualifications. Candidates should note that credits of equal orhigher value than the CII Certificate or Diploma will not be accepted as an exemption fromCH1. The candidate must hold the whole of either qualification, CII Certificate or Diploma.5 of 7 Certificate Handbook Second Edition 2013

Fees• Introduction to the Insurance Industry (CH1) - £175• Introduction to Claims Handling (CH2) - £175• Advanced Claims Handling (CH3) - £185B - The QualificationThe Certificate qualification is made up of the following three subjects:• CH1 – Introduction to the Insurance Industry• CH2 – Claims Handling• CH3 – Advanced Claims Handling (Handling Claims for Specific Losses)Upon completion, the Institute will issue a certificate to successful candidates.C - Learning & Study MaterialsWhen purchasing the initial entry to each examination, each candidate is able to download allthe learning material from the Pearson VUE website: Mindhub. On purchasing the examinationvoucher, the candidate will be provided with a link to the website to download the learningmaterial.Whilst the examinations are all based on the downloadable learning material, the candidate isadvised that they should complete all the exercises within the learning material and inaddition should consult other text books such as Property Insurance Law and Claims (ISBN-13:978-1-85609-406-1 , ISBN-10: 1-85609-406-5) to aid understanding.D - Recommended study periodsThe learning material has been prepared so that the learner may study for short periods oftime at each session. However, to gain a pass the candidate will be required to demonstratesufficient understanding during the computer based multiple choice examinations. TheInstitute recommends at least sixty (60) hours of study for each paper. Purchasing thematerials and sitting the examination does not entitle the candidate to the qualification.When to enterCandidates may enter an examination at any time but are recommended not to enter theexaminations until they are sure they will have completed their study and learning prior tositting the examination.E - Pass MarksThe papers sat by each candidate may be different and as a result there are minor variances inthe required pass mark due to the individual weighting of each question. This is to ensure thateach candidate is treated fairly. The pass mark is, however, for each paper no higher than75%.6 of 7 Certificate Handbook Second Edition 2013

F - AppealsThe Institute will consider an appeal against the result of an examination. The candidate mustsubmit, by e-mail, an appeal within fourteen days of taking the examination. The candidateshould set out, in no more than 500 words, the basis of the appeal and make payment to theInstitute the sum of £100. The appeal will then be considered by the Examinations Committee.G - Liability of the InstituteThe Institute’s liability shall be restricted to the cost of entering the examination if for anyreason the examination cannot be held e.g., there is a failure of equipment preventing thecompletion of the examination or for any other reason including negligence on the part of theInstitute.H - Cost of Re-sits• Introduction to the Insurance Industry (CH1) - £110• Introduction to Claims Handling (CH2) - £110• Advanced Claims Handling (CH3) - £120I - Unit AchievementThe entire qualification must be completed in full to entitle the candidate to the respectivequalification. However, the candidate should register each examination pass athttps://www8.pearsonvue.com/testtaker/authenticate/AuthenticateScoreReport.htm . Eachcandidate is entitled to claim evidence of passing each unit from the Institute. To do socontact info@cila.co.uk .J - Qualification CompletionTo complete the Certificate (Cert CILA) the candidate must have an exemption or pass in CH1and have passed CH2 and CH3. These may be taken in any order.7 of 7 Certificate Handbook Second Edition 2013