New Beginnings - OpenRoad Driver

Customer Satisfaction...OpenRoadSurvey SaysOpenRoad Auto Group recently askedJustason Market Intelligence, an independentthird party research firm, to survey clients ofMiddlegate Honda, North Shore Acura, OpenRoadAudi, OpenRoad Hyundai, OpenRoad Lexus PortMoody, OpenRoad Toyota Port Moody, OpenRoadYou Spoke,We’re Listeningby Will FongToyota Richmond and Richmond Lexus.You spoke, and now we’re listening.To our clients and magazine readers, we arepleased to share the results with you. We areproud of your positive assessment and we nowknow where to work even harder.Thank you for participating in the research!Q: Based on your experience this past year purchasinga vehicle, and using the scale “strongly agree, somewhatagree, neither agree nor disagree, somewhat disagree,strongly disagree,” did your product advisor / sales personwith the dealership have a high degree of knowledge concerningtheir products and services?AGREEDISAGREE4%65% 31% 96%96% of customers agree the sales people at OpenRoadAuto Group are knowledgeable about their productsand services.Base: Total vehicle customers, n=775Q: The dealership is a valuable member of my community.According to 61% of customers OpenRoad Auto Groupdealerships are valuable members of the community.AGREEDISAGREENEITHER AGREENOR DISAGREEDON’T KNOW/REFUSED28% 33% 61%24%6%9%Base: Total vehicle customers, n=775Q: The dealership operates with honesty and integrity.82% of customers agree that OpenRoad Auto Group dealershipsoperate with honesty and integrity, three timesthe recent industry findings.AGREENEITHER AGREENOR DISAGREEDISAGREEDON’T KNOW/REFUSED46% 36% 82%11%5%3%Base: Total vehicle customers, n=775OpenRoad driver |42