Belt-Tightening - Inside Edison - Edison International

2011 Jack K. HortonHumanitarian AwardON the web> Listen to the audio clip ofTony’s voicemail online> Learn more about theCustomer Champion andHorton Award programsCustomer Heroes:Beatriz Arriagaand Andrew Lee@ http://inside.edison.com/recognitionWhen Tony Iskandar of Goudy Hondacalled Southern California Edison seekingadvice on installing efficient lighting in anew parking lot and structure at the auto dealershipin Alhambra, his expectations for goodcustomer service weren’t high. “We alwayshear about public companies, government, watercompanies that are too big, and they don’tcare,” said Iskandar, the vice president and aco-owner of Goudy.But after talking to various employees inCustomer Service and getting visits from AccountExecutive Beatriz Arriaga and TechSpecialist Andrew Lee, Iskandar changed hisoutlook.Lee explained Savings By Design, a nonresidential,new construction program offeringincentives for energy-efficient buildings,and directed Iskandar to the Energy EducationCenter in Irwindale. Arriaga told Iskandar ofvarious rebate programs available to qualifyingbusinesses.“I was actually really shocked,” saidIskandar. “They were patient, asked mewhat I was looking to do, and even referredme to special classes I could take.My overall experiencewas unexpectedand awesome.Everybody I talkedto was so helpful,one right after another.Wow!“I am one ofthe owners of thecompany, and wehave good employees,good respect. Ican see you do thesame thing.”BRONZE MEDAL RECIPIENTSJOEL KEOWNMANAGER 2San Onofre NuclearGenerating StationDriving in Carlsbad, JoelKeown found a carupside-down, the driver stillinside. When other motoristsstopped and began to pullthe driver from the vehicle,Joel intervened, keeping theinjured driver stationary untilparamedics arrived.ANGELA MANRIQUEZSUPERVISORLong Beach Regional OfficeStepping out of a meeting,Marjorie Gonzalez feltdisoriented and near fainting.Her colleague Angela Manriquezfollowed her, providedcomfort while trying to keepMarjorie alert, and stayed withher until paramedics arrivedand transported Marjorie to ahospital.MICHAEL MANNINGE-CREW FOREMANArrowhead Service CenterNear Michael Manning’shome, a vehicle wasstopped with the engine running,and in reverse. Inside, ateenager had his foot on thebrake but was unconscious.Mike turned off the engine,set the brake and checkedthe driver’s condition untilparamedics arrived.BARBARA TURNERSTAFFING MANAGERSan Onofre NuclearGenerating StationOn her way to work,Barbara Turner witnesseda head-on traffic accident andnarrowly avoided hitting thevehicles. After pulling to theside, Barbara called 911, thenstayed with one of the accidentvictims, providing comfortuntil emergency respondersarrived.6 insideedison • http://inside.edison.com