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Gem The - La Quinta Chamber of Commerce

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lqchamber.com September 2006 <strong>La</strong> <strong>Quinta</strong> <strong>Chamber</strong> <strong>of</strong> <strong>Commerce</strong>It’s What It Does, Not What It Is<strong>The</strong> <strong>Gem</strong> 21Guest Columnist ArticleBy Joe FredericksonYou can’t help but enjoy the fantasy <strong>of</strong> television commercials for newvehicles. Obviously exceeding posted speed limits, traveling on deserted yetpaved roads or barely-navigable wilderness trails, these visual depictionsrarely reflect reality. Indeed, they as a group may have become an art form.Yet they play one <strong>of</strong> the most important roles in modern automotivemarketing. But why?Instead <strong>of</strong> providing a product demonstration (these are the tires, this isthe front seat, that is the GPS screen), these spots are designed to convinceyou what the vehicle will do for you. In other words, it’s not what it is. It’swhat it does.I’ve long believed that marketers <strong>of</strong> all products or services – andproprietors <strong>of</strong> businesses <strong>of</strong> all sizes – can be well served by keeping thatnotion foremost in their marketing and advertising planning.In Advertising 101 we learned to present benefits loudly and clearly,followed by product components that should differentiate our <strong>of</strong>ferings fromthe competition. A look back to the early days <strong>of</strong> American advertising showsthat not much has changed. Pick up a newspaper, a magazine, a phone bookor even visit a page on the Web and you’ll see pretty much the same formatthat has driven informational advertising to modern times.But to this day I continue to believe that more sales, more awareness andmore brand-building can happen if messages strike to the heart <strong>of</strong> theconsumer in terms <strong>of</strong> what the shopping experience or the value receiveddoes for them.What do I mean by does?<strong>The</strong> example <strong>of</strong> vehicle advertising above is one example. Who wouldn’twant to experience the thrill <strong>of</strong> the open road at, say 90 MPH, or take on therigors <strong>of</strong> the deep backwoods or wilderness in full-leather comfort? Whowouldn’t want the admiration <strong>of</strong> others for choosing such a handsome mode<strong>of</strong> transportation? Who wouldn’t want heads to turn to see you arrive in front<strong>of</strong> the upscale restaurant in that magnificent machine?Well, that’s what it does. That kind <strong>of</strong> advertising places another memory inyour cluster <strong>of</strong> memories that might well be remembered and recalled whenyou’re ready for your next motor vehicle.So when it’s time for you to craft new marketing messages, keep in mind thechance before you to tell consumers how the use <strong>of</strong> their product or service……will save money compared to your competitors…will help them lead better, healthier lives…will make them smarter, wiser and well-rounded…will help keep them in front <strong>of</strong> their competition…will help them better cope in a world <strong>of</strong> information overload…will help save and free up time for leisure activity…will lead them to a more enjoyable overall lifestyleAnd one important reminder: large businesses began as small businessesand smaller ones do not necessarily have the resources for wide-scaleintegrated marketing plans. But the bedrock idea <strong>of</strong> communicating thebeneficial effects <strong>of</strong> products or services can begin with even the smallestpiece <strong>of</strong> affordable advertising. For now, though, keep my comments in mindas you read, see or hear contemporary advertising and marketing messages.I believe you will agree that successful marketers translate their <strong>of</strong>ferings fromwhat it is to what it does when aimed at the consumer.Joe Frederickson is Marketing and Public Information Manager at UCR PalmDesert. He was formerly Vice President/Marketing and Public Affairs for <strong>The</strong>Press-Enterprise Co. and Publisher <strong>of</strong> <strong>The</strong> Business Press. He is a pastchairman <strong>of</strong> the Greater Riverside <strong>Chamber</strong>s <strong>of</strong> <strong>Commerce</strong>.Jerry NantellVice President, Loan Officer,<strong>La</strong> <strong>Quinta</strong>In banking for 30 yearsAt PDNB, it’s personal.That’s right – it’s about you. At Palm Desert National Bank, every product and service we<strong>of</strong>fer is designed to be simple and convenient for you, our customer. As a local bank, andwith a branch right here in <strong>La</strong> <strong>Quinta</strong>, it’s quicker and easier to get answers – whetheryou have questions on our wide range <strong>of</strong> deposit products or on our loans – fromconsumer to small business, construction or commercial. Whatever your needs, wemake it easy for you.After all, we’ve been helping Valley residents and businesses achieve their goals forover 24 years.760.340.1145 www.pdnb.comBanking made easy.PALM DESERT 73745 EL PASEO RANCHO MIRAGE 70390 HWY. 111 LA QUINTA 47000 WASHINGTON

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