Issue 27 - Winter 2008 - VA Pittsburgh Healthcare System

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Department ofVeterans AffairsVHA All Employee SurveyResults from VAPittsburgh HealthcareSystem EmployeesThe purpose of the survey was to collect informationon employees’ perceptions of the workplace and their satisfaction with VA. Employeeswere asked to answer all questions thinkingabout their experiences over the past six months.The surveys were completely anonymous. Thesurvey was divided into three primary sections:Job Satisfaction (13 questions); OrganizationalAssessment (31 questions); and Culture (14questions). An overwhelming 94% of VAPHSemployees responded!Average results were compared with averageresults from the 2004 VAPHS survey as well asthe VHA and VISN average results from thisyear’s survey. As you can see from the datashown here, VAPHS has improved over thepast two years in many categories and is abovethe national average in most categories aswell. Between now and the next All EmployeeSurvey, we are striving to improve even further,especially in the categories that were not higherthan the 2004 or VHA results.GLENN HANGARD PHOTOjobsatisfactionLook at a day when you are“supremely satisfied at the end. It’s nota day when you lounge around doingnothing; it’s when you’ve had everythingto do, and you've done it.”—Margaret Thatcher (former British Prime Minister)In this section, employees were asked questions about theirsatisfaction with their type and amount of work, pay, opportunitiesfor promotion, working condition, praise, and a few others.Sample Question: Type of Work – Compared to what you thinkit should be, how satisfied are you with the type of work that youcurrently do? (Not At All Satisfied, Not Very Satisfied, NeitherSatisfied Nor Dissatisfied, Somewhat Satisfied, or Very Satisfied?)A samplingof employees’individualsatisfactionwith key jobfeatures2007 A ver ageVHA Response2007 A ver ageVISN 4 Response2007 A ver ageVAPHS ResponseChange fr om 2004VAPHS ResponseType of Work 4.09 4.06 4.08 0.16Amount of Work 3.67 3.66 3.77 0.19Pay Satisfaction 3.14 3.18 3.36 0.13Coworker 4.02 3.98 3.98 0.11Direct Supervision 3.73 3.69 3.76 0.22Senior Management 3.25 3.08 3.30 0.32Promotion Opportunity 2.82 2.72 2.85 0.22Work Condition 3.51 3.48 3.55 0.21Customer Satisfaction 3.93 3.93 3.94 0.11Praise 3.25 3.19 3.28 0.23Quality of Work 4.41 4.40 4.40 -0.03Overall Satisfaction (Now) 3.77 3.73 3.80 0.12Satisfaction vs. 2 yrs. ago 3.08 3.07 3.11 0.08Andre Segers, Medical Records Technician who has workedfor VAPHS for almost five years, with Terry Gerigk Wolf,VAPHS Director.4
organizationalassessmentI know the price of success:“dedication, hard work, and anunremitting devotion to the thingsyou want to see happen.”—Frank Lloyd Wright (American Architect and Writer)cultureCulture is the widening of“the mind and of the spirit.”—Jawaharlal Nehru (former Indian Prime Minister)In this section, employees were asked to answer questions abouttheir work group, supervisor, goals, respect, spirit of cooperationand teamwork, safety, and the VA.Sample Question: Products, services and work processes aredesigned to meet customer needs and expectations. (StronglyDisagree, Disagree, Neither Agree Nor Disagree, Agree, StronglyAgree, or Do Not Know?)In this section, employees were asked to answer questions regardingthe facility’s character, managers, cohesion, and emphases.Sample Question: The glue that holds my facility together is commitmentto innovation and development. There is an emphasis onbeing first. (Strongly Disagree, Disagree, Neither Agree NorDisagree, Agree, or Strongly Agree?)A samplingof employeeperceptions ofconditions intheir immediatework group2007 A ver ageVHA Response2007 A ver ageVISN 4 Response2007 A ver ageVAPHS ResponseChange fr om 2004VAPHS ResponseCooperation 3.60 3.54 3.58 0.15Conflict Resolution 3.39 3.33 3.39 0.20Diversity Acceptance 3.74 3.70 3.76 0.16Coworker Support 3.66 3.62 3.66 0.09Supervisory Support 3.65 3.60 3.68 0.08Customer Service 3.72 3.68 3.72 0.17Innovation 3.45 3.38 3.47 0.22Resources 3.83 3.83 3.90 0.20Safety Climate 3.74 3.70 3.78 0.19Leadership 3.51 3.45 3.52 0.19Rewards 3.47 3.43 3.50 0.25Employee Development 3.50 3.43 3.51 0.25Work/Family Balance 3.79 3.76 3.81 0.25Planning/Evaluation 3.68 3.64 3.69 0.12Job Control 3.12 3.04 3.12 0.17Retention 3.40 3.42 3.46 0.09Civility 3.64 3.59 3.64 0.14A samplingof employeeperceptions ofthe generalatmosphere attheir facilityoverallPHOTO COURTESY OF KARI ZANA.2007 A ver ageVHA Response2007 A ver ageVISN 4 Response2007 A ver ageVAPHS ResponseChange fr om 2004VAPHS ResponseBureaucratic 3.46 3.45 3.51 0.04Follow standardoperating procedures.Entrepreneurial 2.88 2.79 2.88 0.20Let’s find a wayto do it better!Group 3.02 2.92 3.00 0.23Our people are ourmost important asset.Rational 3.28 3.20 3.26 0.11We get the job done!Members of the All Employee Survey committee encouragedemployees to take time to respond to the survey andfacilitated easy access to the survey. (Percentage numbersshown were preliminary.)www.va.gov / pittsburgh 5
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Issue 27 - Winter 2008 - VA Pittsburgh Healthcare System

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