Clickroster Brochure UK - ClickSoftware

ClickRosterOptimisedShift PlanningDon’t Neglect the Details.

ClickRosterAll companies in the service industry have at least two things in common: 1) There is a need to meet customerdemand in some way, shape or form. 2) The company’s entire labour force is not universally available at agiven time to meet customer needs, even during regular work hours.Deciding which employees are scheduled for a given time block is no small task. The problem is compoundedwhen a company’s labour force has tens, hundreds or thousands of employees, each with a unique skill set,unique vacation and/or training schedule, or unique limitations on working hours. And then there are thegovernmental and union labour regulations to consider.Planning shifts appropriately can make or break a service company. Poorly built rosters can lead to inadequatedemand coverage, overstressed workers, and ultimately, low customer satisfaction levels. But service managersdo not need to stress out when it comes to planning shifts. With ClickRoster, all the important details aretaken care of automatically.What Is ClickRoster?ClickRoster is a ClickSoftware application designed to help serviceorganisations optimally staff shifts of workers while taking intoaccount applicable rules and regulations, demand coverage, cost,employee working preferences and the need to balance undesirableshifts—i.e., weekends, holidays, etc.—among appropriate employees.When creating the roster, ClickRoster enables managers to optimiseshift planning based on the company’s high-level objectives. Forexample, is the goal to maximise demand coverage, minimise cost,some combination of the two, or to fit the schedules as closely aspossible to employee preferences? Each of these goals can beweighted so that the application considers them appropriately whenbuilding the roster, and the weighting of each goal can be easilychanged to more finely tune the roster. ClickRoster can also suggestbetter shift patterns that increase flexibility and allow companies toachieve more optimised rosters.

ClickRoster integrates seamlessly into ClickSoftware’sServiceOptimization Suite, receiving input fromClickForecast and ClickPlan, and exporting resultingshifts and calendars to ClickSchedule.ClickRoster is designed to be flexible enough to create rosters days,weeks, even months in advance, while also being capable ofrecalculating rosters dynamically based on last-minute input—forFeatures■Ability to collect detailed engineer preferencesexample, when an employee calls in sick, and the roster must beadjusted accordingly.ClickRoster integrates seamlessly into ClickSoftware’sServiceOptimization Suite, receiving input from ClickForecast andClickPlan, and exporting resulting shifts and calendars toClickSchedule.■■■■■■■Ability to express hundreds of working rules and regulations invarious levelsAn easy way to define the high-level business objectives perarea and change them if necessaryPowerful rostering engine that finds the optimal balancebetween contradicting objectivesPowerful mechanism for rule relaxationPowerful presentation tools that help to estimate the rosterquality, identify problems and understand the reasonsWhat-if scenariosMultilingual supportBenefits■ Automation of one of the most painfulactivities in any service organisation■ Optimal demand coverage at minimal cost■ High engineer satisfaction within the boundsof working rules and regulations■ Ensured continuity of planning decisionsacross the organisation■ Regulatory and union compliance■ Improved shift schedulesThe world’s leading service organisations recognise the value ofproper shift planning to a healthy bottom line.ClickRoster. Don’t Neglect the Details.

About ClickSoftwareClickSoftware is the leading provider of mobile workforce managementand service optimization solutions that create business value for serviceoperations through higher levels of productivity, customer satisfaction andcost effectiveness. Combining educational, implementation and supportservices with best practices and its industry-leading solutions,ClickSoftware drives service decision making across all levels of theorganization. From proactive customer demand forecasting and capacityand location-based services, ClickSoftware helps service organizations getthe most out of their resources. With over 100 customers across a varietyof industries and geographies, and strong partnerships with leadingplatform and system integration partners - ClickSoftware is uniquelypositioned to deliver superb business performance to any organization.The company is headquartered in Burlington, Mass. and Israel, withoffices in Europe, and Asia Pacific.planning to real-time decision making, incorporating scheduling, mobilityOfficesNORTH AMERICAClickSoftware (Corporate)35 Corporate DriveSuite 140Burlington, MA 01803Tel (888) 438 3308, (781) 272 5903Fax (781) 272 6409EUROPEClickSoftwareThe PrioryStomp RoadBurnham, BucksSL1 7LWTel + 44 (0)1628 607000Fax + 44 (0)1628 607001ClickSoftware CentralEurope GmbHHanauer Landstr. 293 B60314 Frankfurt am MainDeutschlandTel + 49 (0) 69 489813 0Fax + 49 (0) 69 489813 99ASIA-PACIFICClickSoftware2 Rechavam Ze'evi StreetGivat Shmuel, 54017IsraelTel + 972 3 765 9400Fax + 972 3 765 9401ClickSoftwareLevel 23, HWT Tower40 City RoadSouthgate, Victoria 3006AustraliaTel +61 (0)3 9674 7295Fax +61 (0)3 9674 7320ClickSoftware Japan K.K.15F Cerulean Tower, 26-1Sakuragaoka-cho, Shibuya-kuTokyo, JapanTel +81 3 5456 5661Fax +81 3 5456 5511www.clicksoftware.comCR - UK- 02/08 V3