Your bills explained - Npower

Your Bill explained PDF5Meter readingsThis panel confirms how we worked out your bill – by using a meter reading or by estimating how much energy you’veused. If we came round to take a reading, it’s called an ‘actual’ reading. If you’ve sent the details in online, by phone, orby post, it’s called a ‘customer’ reading. But if we don’t have those details, we use other information (how much energyyou’ve used before and if it’s Summer or Winter right now) to estimate how much energy you’ve used.We try to make our estimates as accurate as possible. But if they’re too low, you could build up a debt – and if they’retoo high, you’ll be paying us too much. That’s why meter readings are so important.Send us your up to date meter readings using your online account. If you give us readings this way, they go onto oursystems straight away. Then, if you’re due to receive a bill or your last bill was an estimate, we can use those readings toget your account right up to date.4npm9919/RF13920/07.13