The Groupness Factor - Progress-U

132 IndexManchester survey, 5Master-Coach-Alliance, 102Merriam-Webster, 44, 85Milgram Experiment, 11, 18mission statement, 29, 35, 52-55,95modern civilization, 9morale, 41, 65, 80motivation, 20-21, 50, 63, 73,78, 80, 107, 109NNazi-Germany, 15new position, 41-42, 73Nordstrom, 31nurture assumption, 2OOne-Minute Apology, The, 60opinion leader, 26-27, 33, 41, 95opportunity, 1, 39, 65-66, 68, 74,78, 81-82, 107, 113organizationaligned organization, 28top performer, 46, 74, 112permission,16, 35, 51, 63, 84, 122permission to lead, 37-41, 43,60, 66, 85, 87, 92, 122perspective, 2, 119pitfall, 41, 76, 87, 120planning, 67playfulness, 82, 84policy, 27, 81, 86, 96, 99-101positive atmosphere, 65powerful factor, 124PowerPoint, 111practice, 50, 53, 85, 101, 112,117, 119, 124predisposition, 9,productivity, 91, 107, 109, 123profitability, 104, 110progressing, 88, 127project, 22, 43, 69, 78-79, 81, 122Qquality, 5, 36, 44, 82-83, 87-88,104, 108-109questioning, 67Pparadox theory, 52, 62participation, 46, 49, 64, 72,77-80, 100, 111performance, 5, 52, 68, 89, 96,100, 104, 110, 112-113good performance, 73performance managementsystem, 96Rreinterpretation, 80resentments, 41respect, 17, 21, 25, 27, 39-43, 60,66, 70, 79, 86, 113retention, 91-92, 104-107, 109return on investment (ROI), 5, 117rewarding performance, 46, 52,70, 73