Generation of interactive maritime maintenance and spare part ...
Generation of interactive maritime maintenance and spare part ...
Generation of interactive maritime maintenance and spare part ...
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<strong>Generation</strong> <strong>of</strong> <strong>interactive</strong> <strong>maritime</strong><br />
<strong>maintenance</strong> <strong>and</strong> <strong>spare</strong> <strong>part</strong> catalogues<br />
-<br />
efficient <strong>and</strong> user friendly<br />
Dr.-Ing. Dr. Ing. Andreas Voigt<br />
President<br />
flexcat solutions GmbH<br />
Flöha / Chemnitz - Germany
Consortium<br />
�� Consisting <strong>of</strong>:<br />
�� belenus GmbH<br />
�� flexcat solutions GmbH<br />
�� LexCom GmbH<br />
�� Leading Edge Ltd. (Poole UK)<br />
�� The consortium guarantees complete solutions, with precisely service<br />
ranges (information<br />
information systems), coordinated with the customer's<br />
requests, requests from one h<strong>and</strong><br />
�� Our customers pr<strong>of</strong>it from the matured products <strong>and</strong> synergies <strong>of</strong> the<br />
consortium,<br />
consortium,<br />
its Know-how<br />
Know how <strong>of</strong> many years <strong>and</strong> the security <strong>of</strong><br />
investment<br />
2004 flexcat solutions GmbH<br />
Seite 2
Consortium<br />
�� Ca. 250 employees care for customers world-wide, world wide, prevailing from<br />
industry <strong>and</strong> trade in the branches: automotive, mechanical<br />
engineering <strong>and</strong> construction, <strong>maritime</strong> industries, construction,<br />
agricultural <strong>and</strong> packing machines <strong>and</strong><br />
materials-h<strong>and</strong>ling materials h<strong>and</strong>ling technologies<br />
(among other things for harbours)<br />
�� Our strength is the intellignet connection<br />
<strong>of</strong> editorship,<br />
editorship,<br />
publication <strong>and</strong> communication<br />
systems<br />
�� We unite the specialized knowledge <strong>of</strong> technical editors,<br />
draughtsmen, Supervisors, system engineers, programmers as well<br />
as electronics technicians <strong>and</strong> their experience in completing<br />
documentation projects including the global dispatch<br />
2004 flexcat solutions GmbH<br />
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Consortium<br />
�� the <strong>of</strong>fer reaches from the production <strong>of</strong> electronic <strong>spare</strong> <strong>part</strong>s<br />
catalogues over online editorship systems up to e-Business<br />
e Business<br />
solutions <strong>and</strong> <strong>maintenance</strong> systems as well as industry-specific<br />
industry specific<br />
internet platforms. platforms.<br />
�� Services within the ranges <strong>of</strong> data<br />
preparation, complete services<br />
<strong>and</strong> data logistics represent an<br />
attractive achievement segment<br />
<strong>of</strong> the consortium.<br />
2004 flexcat solutions GmbH<br />
Seite 4
e-Business<br />
Business<br />
2004 flexcat solutions GmbH<br />
Future market Service !<br />
�� Trend more complex ships <strong>and</strong> plants with larger variant<br />
variety are manufactured (> 1 million. million.<br />
<strong>part</strong>s) <strong>part</strong>s<br />
�� Problem Improve communication between shipyards, suppliers (500 -<br />
1000 / ship) <strong>and</strong> the customers; <strong>of</strong>fer product informations<br />
precisely, comprehensively <strong>and</strong> up-to up to-date date<br />
�� Solution Electronic <strong>maintenance</strong> systems / <strong>spare</strong> <strong>part</strong>s catalogues<br />
<strong>of</strong>fer the key to present <strong>of</strong>fers in need <strong>of</strong> explanation<br />
descriptive <strong>and</strong> user-friendly.<br />
user friendly.<br />
Seite 5
Dem<strong>and</strong>s from customer‘s view<br />
Dem<strong>and</strong>s<br />
In the eyes <strong>of</strong> the customers speed is trumps<br />
�� High quality <strong>of</strong> <strong>spare</strong><br />
<strong>part</strong>s<br />
�� Good service <strong>and</strong><br />
consultation<br />
�� fast + correct delivery<br />
�� opportune prices<br />
2004 flexcat solutions GmbH<br />
Quelle: CSC Ploenzke<br />
Seite 6
Dem<strong>and</strong>s from customer‘s view<br />
Dem<strong>and</strong> for electronic <strong>spare</strong> <strong>part</strong>s catalogues with<br />
order functionality grows most strongly<br />
�� Supply <strong>of</strong> documentations <strong>and</strong> information<br />
��Avoid Avoid <strong>of</strong> time-consuming time consuming further inquiries<br />
��Avoid Avoid <strong>of</strong> false orders<br />
��Consideration Consideration <strong>of</strong> <strong>maintenance</strong>-caused <strong>maintenance</strong> caused latency in habour <strong>and</strong><br />
dockyard<br />
�� Electronic selection <strong>and</strong> ordering capabilities<br />
��Customer Customer-friendly friendly <strong>spare</strong> <strong>part</strong> identification<br />
��Intuitive Intuitive operation<br />
��Navigation<br />
Navigation by technical drawings <strong>and</strong> lists <strong>of</strong> articles<br />
�� Binding <strong>of</strong> shipowners, crew, dockyards <strong>and</strong> service workshops as well<br />
as better reachability / access<br />
2004 flexcat solutions GmbH<br />
Seite 7
Entrance <strong>and</strong> upgr<strong>and</strong>ing Electronic Business<br />
Singly by <strong>interactive</strong> <strong>maintenance</strong> systems <strong>and</strong> <strong>spare</strong> <strong>part</strong>s catalogues the service<br />
volume <strong>of</strong> sales <strong>and</strong> pr<strong>of</strong>it can be increased enormously <strong>and</strong> costs can be reduced<br />
(for for example mechanical engineering <strong>and</strong> construction)<br />
construction)<br />
Application<br />
Interaction<br />
Internet /<br />
Intranet<br />
Communication<br />
Internet<br />
/Intranet<br />
Presentation<br />
Internet /<br />
Intranet<br />
CD<br />
Paper<br />
2004 flexcat solutions GmbH<br />
20% less<br />
order costs<br />
by supplier<br />
binding<br />
Information<br />
procurement<br />
Avoidance<br />
<strong>of</strong><br />
repeated<br />
construction<br />
distributed<br />
construction<br />
team<br />
Assumption<br />
<strong>of</strong> current<br />
construction <strong>and</strong><br />
order data<br />
Remote<br />
diagnosis<br />
Saving by<br />
avoidance <strong>of</strong><br />
false orders /<br />
medium breaks<br />
Multiplication <strong>of</strong><br />
Customer accost<br />
Product<br />
presentation<br />
just in time<br />
24 h - availability<br />
Service support<br />
by calling up<br />
<strong>of</strong> know-how<br />
Purchase Construction Production Distribution Service<br />
Use<br />
Seite 8
e-Service Service + Maintenance<br />
Aim: Aim<br />
�� Support both the customers from the distance <strong>and</strong> the service<br />
technician locally with diagnosis, diagnosis,<br />
order <strong>and</strong> repair information<br />
Bildquelle: SIEMENS<br />
2004 flexcat solutions GmbH<br />
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Today: How are orders received?<br />
2004 flexcat solutions GmbH<br />
Mail Telephone<br />
Dockyard<br />
Importer<br />
Fax E-Mail Mail<br />
Seite 10
Today: Problems<br />
Manual Process/Entry<br />
�� Time consuming<br />
�� Order data is not readable<br />
�� Order information is not complete<br />
Wrong deliveries<br />
�� Unhappy customers<br />
�� Time consuming<br />
�� High cost<br />
• Actuality Actuality<br />
<strong>of</strong> order data is low<br />
• Incoming order is not validated<br />
2004 flexcat solutions GmbH<br />
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Future: Electronic Ordering<br />
Target:<br />
A validated order with<br />
2004 flexcat solutions GmbH<br />
�� Up to date <strong>part</strong> numbers<br />
�� Complete order information<br />
�� Automated transfer into own or supplier IT system<br />
Ordered from a customer who<br />
�� looks at the latest available data<br />
�� identifies his own <strong>part</strong> numbers<br />
�� makes his own order process simple<br />
�� receives information regarding the status status<br />
Seite 12
Interface human - machine<br />
�� Maintenance plans <strong>and</strong> <strong>maintenance</strong> documents exist (somewhere<br />
somewhere!? !? <strong>and</strong><br />
up-to up to-date!?) date!?)<br />
2004 flexcat solutions GmbH<br />
Bildquelle: SIEMENS<br />
Seite 13
Maintenance <strong>and</strong> <strong>spare</strong> <strong>part</strong>s<br />
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Maintenance <strong>and</strong> <strong>spare</strong> <strong>part</strong>s<br />
2004 flexcat solutions GmbH<br />
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Maintenance <strong>and</strong> <strong>spare</strong> <strong>part</strong>s<br />
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Maintenance <strong>and</strong> <strong>spare</strong> <strong>part</strong>s<br />
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Our concept<br />
Delivery systems:<br />
Web, CD-ROM, Mobile Devices<br />
<strong>maintenance</strong> management<br />
systems<br />
Intra-, Extra- <strong>and</strong> Internet,<br />
St<strong>and</strong>ard <strong>and</strong> individual integrations<br />
2004 flexcat solutions GmbH<br />
Clearing <strong>and</strong> conversion <strong>of</strong><br />
incoming requests / orders<br />
Partslink®<br />
Order service<br />
Display <strong>of</strong> latest data<br />
Order confirmation, order status<br />
i.e. tracking<br />
Order<br />
Yard, Sales company,<br />
Supplier, Importer <strong>and</strong> Dealer<br />
EDV System<br />
SAP, Baan, AS 400 etc.<br />
Seite 18
Electronic Ordering On-line On On-line line<br />
Web catalogue<br />
www.<strong>part</strong>slink.net<br />
Link to user environment<br />
Web page<br />
Integration with<br />
• Home page<br />
• Web shop<br />
• Portal<br />
2004 flexcat solutions GmbH<br />
Partslink ®<br />
Partslink<br />
Order service<br />
Availability<br />
Part history<br />
Replacements<br />
Price<br />
Order types<br />
Shipping methods<br />
Order<br />
ERP<br />
System<br />
Seite 19
Electronic Ordering Off-line Off Off-line line / On-line On On-line line<br />
Catalogue<br />
CD-ROM CD ROM<br />
2004 flexcat solutions GmbH<br />
Shopping<br />
basket<br />
Order<br />
Partslink ®<br />
Order service<br />
Format<br />
Validation<br />
Order<br />
ERP<br />
System<br />
Seite 20
Integration <strong>of</strong> electronic ordering<br />
Dealer<br />
System<br />
Windows<br />
Unix<br />
MS-DOS MS DOS<br />
2004 flexcat solutions GmbH<br />
St<strong>and</strong>ard for: for:<br />
EDIFACT<br />
XML<br />
Individual solutions<br />
Partslink ®<br />
Order service<br />
Format<br />
Validation<br />
Order<br />
ERP<br />
System<br />
Seite 21
Order system – Connectivity<br />
Trade<br />
End<br />
customer<br />
Country<br />
2004 flexcat solutions GmbH<br />
Partslink ®<br />
Partslink<br />
Order service<br />
ERP<br />
System<br />
ERP<br />
System<br />
IT<br />
System<br />
Yard<br />
Sales company<br />
Importer<br />
DMS Supplier<br />
Seite 22
Product report<br />
Source systems Basis server<br />
Output <strong>of</strong> the catalogues in<br />
Collection <strong>and</strong> production<br />
different media<br />
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inter<strong>part</strong>s<br />
2004 flexcat solutions GmbH<br />
�� �� �� �� �� Parts Parts<br />
lists lists with with variant<br />
variant<br />
representation<br />
representation<br />
�� �� �� �� �� Run Run time time time<br />
time<br />
configuration<br />
configuration<br />
• Allocation Allocation <strong>of</strong> <strong>of</strong> catalogue<br />
catalogue<br />
• Parts Parts list list filter<br />
filter<br />
• Language<br />
Language<br />
�� �� �� �� �� Fitting Fitting instructions<br />
instructions<br />
�� �� �� �� �� Medium Medium integration<br />
integration<br />
• Manuals<br />
Manuals<br />
• Materials Materials required required for<br />
for<br />
training training purposes<br />
purposes<br />
�� �� �� �� �� Ordering/Inquiry Ordering/Inquiry Ordering/Inquiry Ordering/Inquiry Ordering/Inquiry Ordering Inquiry functions<br />
functions<br />
�� �� �� �� �� Topicality Topicality world-wide<br />
world-wide<br />
world-wide<br />
world-wide<br />
world-wide<br />
world wide<br />
Seite 24
print<strong>part</strong>s<br />
2004 flexcat solutions GmbH<br />
�� �� �� Layout Layout<br />
Layout definition definition definition by<br />
by<br />
by<br />
Drag&Drop<br />
Drag&Drop<br />
Drag&Drop<br />
�� �� �� Recursive Recursive Recursive processing processing<br />
processing <strong>of</strong><br />
<strong>of</strong><br />
<strong>of</strong><br />
individual individual individual trees<br />
trees<br />
trees<br />
�� �� �� Automated Automated Automated tables tables<br />
tables <strong>of</strong><br />
<strong>of</strong><br />
<strong>of</strong><br />
contents contents<br />
contents + + pagings<br />
pagings<br />
pagings<br />
�� �� �� Integration Integration Integration <strong>of</strong> <strong>of</strong><br />
<strong>of</strong> pdf pdf<br />
pdf for<br />
for<br />
for<br />
example example example from from<br />
from DTP<br />
DTP<br />
DTP<br />
programs<br />
programs<br />
programs<br />
�� �� �� Export Export<br />
Export as as as pdf, pdf, pdf, pdf<br />
pdf,<br />
, Excel, Excel,<br />
Excel, Rtf, Rtf, Rtf, Rtf<br />
Rtf,<br />
,<br />
JPG JPG JPG <strong>and</strong> <strong>and</strong> <strong>and</strong> HTML<br />
HTML<br />
HTML<br />
Seite 25
mobile<strong>part</strong>s<br />
�� Available for Pocket PC 2002<br />
�� Access to all service information<br />
�� online or <strong>of</strong>fline<br />
�� Online access to current data<br />
�� Information packages relating to orders are transferred<br />
to each employees PDA.<br />
�� Error free identification <strong>of</strong> components <strong>and</strong> <strong>spare</strong><br />
<strong>part</strong>s by barcode scan<br />
�� Mobile collection <strong>and</strong> transmission <strong>of</strong> order data<br />
by intelligent forms<br />
2004 flexcat solutions GmbH<br />
Seite 26
Assumption <strong>of</strong> data<br />
�� comfortable data transfer <strong>of</strong> the using <strong>and</strong> structural data<br />
Drawings<br />
Vector graphics (DXF, DWG),<br />
Grid graphics (TIF, JPEG, GIF),<br />
PDF, ...<br />
2004 flexcat solutions GmbH<br />
Data types for product catalogues<br />
Article data<br />
Text <strong>and</strong> structure<br />
information<br />
ASCII text, CSV, XML,<br />
ODBC binding, binding,<br />
...<br />
Picture data<br />
Seite 27
Assumption <strong>of</strong> data<br />
�� Comfortable data processing <strong>and</strong> actualization<br />
�� Information exist ...<br />
�� in several formats<br />
�� on different media<br />
�� at different locations<br />
�� <strong>part</strong>ially unstructured<br />
Firm data<br />
base<br />
2004 flexcat solutions GmbH<br />
DTP / CAD / PDM PPS / WaWi<br />
Existing amount <strong>of</strong> data in own IT structure<br />
Scanning, Scanning Data <strong>of</strong><br />
suppliers<br />
Addition <strong>of</strong> amount <strong>of</strong><br />
data missing in the IT<br />
system<br />
Seite 28
Authoring tools<br />
�� Hotspot editor incl. AI-OCR AI OCR S<strong>of</strong>tware - flexcat ® SENSDOC ®<br />
SENSDOC<br />
�� Tree-Editor<br />
Tree Editor<br />
�� Batchtools for import <strong>and</strong> export<br />
2004 flexcat solutions GmbH<br />
Seite 29
flexcat ® SENSDOC ®<br />
flexcat ® SENSDOC ®<br />
List <strong>of</strong> articles<br />
(ASCII, CSV,<br />
db-format)<br />
2004 flexcat solutions GmbH<br />
Images<br />
(SVG; TIF; PNG; GIF<br />
oder JPEG)<br />
Hotspot coordinates or<br />
SVG with interactions<br />
Creates the conditions for an<br />
<strong>interactive</strong> navigation in technical<br />
illustrations<br />
Navigation <strong>and</strong> result announcement<br />
in the electronic <strong>spare</strong> <strong>part</strong> catalogue<br />
Seite 30
flexcat ® SENSDOC ®<br />
flexcat ® SENSDOC ®<br />
�� makes possible an automated preparation <strong>of</strong> technical drawings...<br />
drawings...<br />
�� ... from different source formats... formats...<br />
�� ... for use in electronic <strong>spare</strong> <strong>part</strong> or service catalogues (independent<strong>of</strong> independent<strong>of</strong> the s<strong>of</strong>tware<br />
provider) provider<br />
�� Saves more than 90% <strong>of</strong> the time compared to traditional methods<br />
�� Creates the requirements for a direct navigation <strong>and</strong> selection in technical drawings<br />
�� Permits full automated hotspot generation in batch processing or manual rework <strong>and</strong><br />
accordingly individual supplements<br />
�� Supports configurable output <strong>of</strong> image format, format,<br />
image size <strong>and</strong> coordinates <strong>of</strong> sensitive<br />
areas (Hotspots Hotspots), ), needed for navigation in <strong>spare</strong> <strong>part</strong>s structures<br />
�� Ensures automatic import <strong>of</strong> aged data-exists<br />
data exists, which already contain hotspots (graphic graphic-<br />
<strong>and</strong> coordinat data) data)<br />
in the batch<br />
�� Allows to integrate the workflow <strong>of</strong> data preparation in customer specific applications<br />
(for for example ERP, editorship systems, authoring tools etc.)<br />
2004 flexcat solutions GmbH<br />
Seite 31
flexcat ® SENSDOC ®<br />
flexcat ® SENSDOC ®<br />
� Data import: import<br />
Definition <strong>of</strong> image batch <strong>and</strong><br />
classification conditions<br />
TIF, vector graphics: DXF<br />
grid graphics: TIF, PCX, BMP<br />
JPG, GIF, ...<br />
PDF: PDF-Manuals, EPS, PS<br />
Import filter: belenus, LexCom,<br />
Bertelsmann <strong>and</strong> others<br />
2004 flexcat solutions GmbH<br />
�� Data analysis: analysis<br />
automated recognition to<br />
sensitiver areas (rectangle rectangle<br />
frames in drawings) drawings)<br />
<strong>and</strong><br />
determination <strong>of</strong> the<br />
appropriate coordinates<br />
� Data export: export:<br />
Examination <strong>and</strong> output<br />
formats: formats<br />
: belenus, LexCom, SVG with<br />
interaction, flexcat-MAP-File, HTML-<br />
Image-Map, PDF-Bookmark, individual<br />
ASCII structures<br />
Seite 32
flexcat ® SENSDOC ®<br />
flexcat ® SENSDOC ®<br />
Hotspot generation from DXF drawings<br />
2004 flexcat solutions GmbH<br />
Source format are scanned or exported<br />
bitmaps ( TIF, PCX, JEPG, GIF, BMP)<br />
Seite 33
flexcat ® SENSDOC ®<br />
flexcat ® SENSDOC ®<br />
2004 flexcat solutions GmbH<br />
Image separation <strong>and</strong> recognition <strong>of</strong><br />
textblocks in many-sided or one-sided PDFmanuals<br />
Seite 34
Graphic preparation<br />
2004 flexcat solutions GmbH<br />
Seite 35
Customers pr<strong>of</strong>it<br />
�� Intelligent <strong>and</strong> efficient <strong>maintenance</strong> <strong>and</strong> electronic<br />
<strong>spare</strong> <strong>part</strong> catalogue solutions are a competitive<br />
edge <strong>and</strong> cost advantage while construction <strong>and</strong><br />
aftersales. aftersales.<br />
�� Rapid, flexible reaction <strong>and</strong> support in the case <strong>of</strong><br />
service is <strong>of</strong>ten a decisive purchase criterion<br />
2004 flexcat solutions GmbH<br />
Seite 36
Customers pr<strong>of</strong>it<br />
�� The flexibility <strong>of</strong> our st<strong>and</strong>ard s<strong>of</strong>tware makes it<br />
possible, possible,<br />
to realize rapidly a fitted solution. solution.<br />
�� Our solution makes a "gentle " gentle" transition <strong>of</strong> the<br />
technologies possible for you, you,<br />
from the paper to<br />
CD, internet <strong>and</strong> new mobile terminals. terminals<br />
�� Our solution <strong>of</strong>fers already in the first year more<br />
than 35% cost advantages (CD) <strong>and</strong> 50% saving<br />
potential, if you use the internet variant.<br />
variant<br />
2004 flexcat solutions GmbH<br />
Seite 37
Customers pr<strong>of</strong>it<br />
Use determination <strong>of</strong> an electronic <strong>spare</strong> <strong>part</strong>s catalogue/ e-Business<br />
e Business - system for ROI by the example <strong>of</strong> a<br />
mechanical engineering <strong>and</strong> construction company<br />
2004 flexcat solutions GmbH<br />
Seite 38
Thank you for your attention<br />
Furthur information,<br />
information<br />
references,<br />
references,<br />
downloads,<br />
downloads<br />
links to applications<br />
<strong>and</strong> demo catalogues<br />
at<br />
www.flexcat.de<br />
www.flexcat.de<br />
info@flexcat.de o. +49(0)3726-2213<br />
+49(0)3726 2213
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