Heat Pumps Qualification Review_092011 - Eskom IDM

ESKOM GROUP CAPITAL QUALITYDoc No.: _________________Suppliers name: _________________________Date: ___________Technical Schedules A and BEquipment TypeResidential Heat Pump_____________________________________________________________Quality Desk Top ReviewGood dayIn order to speedily assist on the review and verification of information in preliminary phase ofvendor approvals for the Eskom rebate programme, you as a heat pump supplier are requiredto complete the following questionnaire.Schedule A: Eskom IDM (Integrated Demand Management) – specificrequirementsSchedule B: Particulars of Heat Pumps (HP) to be provided by Supplier1 2 3 4 5Item Clause Details on Information Required Schedule A Schedule B1 Company and Product DetailsaYour company details (name,telephone No. Fax No., email andcontact person)RequiredbcdDetails of the products, and modelsyou are marketing/supplying andwish to be incorporated in theresidential HP rebate programme.Electronic format preferred.Details of the OEM's (thedesigners/owners) of the respectiveproducts, and their contact details(website addresses assist insourcing any further generaldetails).The copy of the letter ofauthorization (LOA) for theimportation of the equipment intothe country.RequiredRebateapplies tolocal heatpumpsuppliersonly, and notindividualinstallers.Required toshowcomplianceto law, &electricalSafety.Eskom GC Quality Review: Residential Heat Pump Page 1 of 5

ESKOM GROUP CAPITAL QUALITYDoc No.: _________________Suppliers name: _________________________Date: ___________Technical Schedules A and BEquipment TypeResidential Heat PumpItem Clause Schedule A Schedule B2 ISO Conformance and approvalto South African Standards.aDoes the OEM of the HP have aQuality Management System?Is the OEM’s QMS system ISO9001 compliant, or fully accredited?Please provide a copy of thecertificate of accreditation.ISO 9001accreditedcertifiedpreferred.bcdDoes the company in RSA operatea Quality Management System?Is the QMS system ISO 9001compliant, or fully accredited?Please provide a copy of thecertificate of accreditation.List major markets where the HP’sare sold, any internationalstandards to which they have beentested and accredited e.g. E UDirectives, Australia, New Zealandetc.Please provide a copy of thecertificate of standard,accreditation, CE Marking etc.Do the HPs to be supplied to themarket, conform to any SouthAfrican Standards e.g. SANS 151 -Tests performance and enduranceof Geysers.ISO 9001accreditedcertifiedpreferred.Establishbaseline oftesting done.Preferred,especially oninstallation.Eskom GC Quality Review: Residential Heat Pump Page 2 of 5

ESKOM GROUP CAPITAL QUALITYDoc No.: _________________Suppliers name: _________________________Date: ___________Technical Schedules A and BEquipment TypeResidential Heat PumpItem Clause Schedule A Schedule B3 Market Experience and Scope ofOperationaClarify market approach, i.e. director indirect sales, with information onthe control of the workmanship ofinstallers.Does your company have aqualification procedure forinstallers?Will your company be selling theheat pumps through an affiliatednetwork of installers or will heatpumps be sold directly to installers,or the public?Required:Assurance onhowinstallers’workmanshipis to bemanaged.bcdeHow will your company verifywhether installers are doing thework in accordance with the OEM’srecommended standards &specifications, as well as the SouthAfrican regulations and standards?e.g. Plumbing, and Electricalstandards.Does your company have anongoing verification programmewhich assures that installation andstatutory code of practice ismaintained.Indicate how long the OEM hasbeen supplying heat pumpsinternationally. Include bothResidential, Commercial andIndustrial.How long has your company beensupplying heat pumps in SouthAfrica market? Include bothResidential and Industrial.Give and indication of the numberof installations that have been donein South Africa. This is only to giveand indication of the scale ofactivities. Indication to be in order ofmagnitude, e.g. Is it 10’s 100's or1000's per year?QualityControlessential oninstallations.Preference tocompanieswith history.Preference tocompanieswith history.Preference tocompanieswith history ofinstallations.Eskom GC Quality Review: Residential Heat Pump Page 3 of 5

ESKOM GROUP CAPITAL QUALITYDoc No.: _________________Suppliers name: _________________________Date: ___________Technical Schedules A and BEquipment TypeResidential Heat PumpItem Clause Schedule A Schedule B4 Local Technical Supporta Does your company have a RSAspares holding programme which Essential.holds installation and operatingspares? Is this program supportedby appropriate levels of technicaland sales and dealer networkthough area of supply?b Does your company have a localworkshop/repairs centre with Preferred.trained competent support staff, toprovide full technical support toinstallers and owners?c Give details on the type ofcompressor being used (rotary or Lowpiston), and the size and type of thecirculating water pump.maintenancepreferred.deWhich refrigerants are offered forthe domestic heat pump rebateprogramme? .Provide proof that these gases arebeing used.How does the design address therisk of freezing, and damage tocomponents in the heat pump in theSouth African market?Confirm thatthese gasesareenvironmentfriendly.Needprotection.fghWhat is the energy saving offeredby the heat pump?Please provide the averageintegrated system COP achievedover the six temperature points.Should not be less than 2.8.Indicate the refrigerant used by yourheatpumps.Have you completed and suppliedall information as per Eskomrequirements?http://www.eskomidm.co.zaCOP ≥ 2.8Eskom GC Quality Review: Residential Heat Pump Page 4 of 5

ESKOM GROUP CAPITAL QUALITYDoc No.: _________________Suppliers name: _________________________Date: ___________Technical Schedules A and BEquipment TypeResidential Heat PumpSchedule A: Eskom IDM (Integrated Demand Management) - specificrequirementsSchedule B: Particulars of Heat Pumps (HP) Supplier to be providedDeviation scheduleAny deviations from this specification shall be listed below with reasons for deviation. In addition,evidence shall be provided that the proposed deviation will at least be more cost-effective than thatspecified by Eskom.Item Clause Proposed deviationNONEEskom GC Quality Review: Residential Heat Pump Page 5 of 5