fufonk lwpuk - Chief Electoral Officer, Madhya Pradesh

More documents

Recommendations

Info

PART ATECHINCAL BIDOFFICE OF THE CHIEF ELECTORAL OFFICERMADHYA PRADESH17-ARERA HILLS,BHOPALTender Form No: _____Date of Issuing: _____________Price: Rs. 500/-Total No of pages in document : 8+1=9Issued by: Account Officer, O/o Chief ElectoralOfficer, Madhya PradeshTENDER FORM(PART-A-General-cum-Technical Bid)SUBJECT : Operation of a State Level Call Center for Chief Electoral Officer, MadhyaPradeshName of the Firm:Name of the contact person:Full address of the Head office & Registeredoffice of the FirmTelephone nos.:Fax nos.:E-Mail AddressOther branches/offices of the tenderer in theState of Madhya Pradesh (List may beenclosed).Amount of Earnest Money (in figures)(In words)DD / Banker Cheque No (EMD details)DateDrawn on (Name of Bank and Branch)SIGNATURE & SEAL OF TENDERER
TERMS & CONDITIONSIntroduction:The State of Madhya Praedsh has 10 administrative divisions, 50 districts, 372 tehsils, with3.08 lakh square km of area. Presently there are 230-assembly constituencies in the State.These have been further divided into 53,194 polling stations. There are at presentapproximately 437 lakh electors in the computerized Photo Electoral Rolls-2013 of the State.In addition to above, approximately 21 lac new electors are also expected to be added in thisannual summary revision 2013 in the Electoral Roll.CONDITION NO.1(Scope of work)Work to be done by the contractor firm:Install / Operate and maintain efficiently the complete PUBLIC GRIEVANCEREDRESSAL SYSTEM, which include following module:1. Monitoring of complaints received from public.2. Voter Help line service via Phone.3. Voter Help line service via SMS.4. Other official work assigned by the office.A web-based Complaint Monitoring System has been developed by the ElectionCommission of India. It has two modules; 1 Module -for public domain, in which publiccan register and enter grievances. The url address of this module ishttp://164.100.34.138/cs.In addition to grievances, which will be received on-line, the operator deputed on the CallCenter will have to enter/update grievances, received either telephonically or by post.The grievances received in the department will also be provided to the contractor firm ona weekly basis for uploading on web-based Complaint Monitoring System. The Operatordeputed on the Call Center will also collect the user feed-back on telephone just afterremoval of grievances.The BSNL is provide the short code '1950' facility on the five Hunting landline numbers ofCall Center at headquarter. The contractor firm will make the co-ordination with theBSNL, accordingly.Note : The Contractor firm will maintain a complete record of all the complaints receivedand redressed thereby in hard copy and softcopy in the prescribed format and it will besubmitted to the department on monthly basis. The Chief Electoral Officer or hisdelegated representative reserves the right to check the records, so maintained in theoffice of the firm whenever required.2-Module for the Department. In addition to Chief Electoral Office, all 50 District ElectionOfficers (i.e. Collectors) and all 230-Electoral Registration Officers (i.e. mostly Sub-Divisional Magistrates) will be in closed user group. The URL address of this module ishttp://164.100.34.138/CS.The DEOs/EROs will download the concerned grievances and update the status afterremoval of grievances. The Operators deputed on Call Center will also coordinate withall DEOs/EROs for updating their information as well as pursuance of the on-linegrievances.
Page 1 and 2: dk;kZy; eq[; fuokZpu inkf/kdkjheè;
Page 6 and 7: The whole data base of all 230-asse
Page 8 and 9: CONDITION NO.7The person/persons wh
Page 10 and 11: CONDITION NO. 19 (Force Majeure)The
Page 12: CHIEF ELECTORAL OFFICERMADHYA PRADE

fufonk lwpuk - Chief Electoral Officer, Madhya Pradesh

Create successful ePaper yourself

Delete template?

Save as template?