ANNUAL REPORT - Canadian Mental Health Association

CANADIAN MENTAL HEALTH ASSOCIATIONASSOCIATION CANADIENNE POUR LA SANTÉ MENTALEWINDSOR-ESSEX COUNTY BRANCHANNUALREPORT2 0 1 02 0 1 1

vision_____________________________________________________________________________Mentally healthy people in a healthy society.mission_ ________________________________________________________________________The mission of CMHA-WECB is to enhance andpromote the mental health of all persons and supportthe resilience and recovery of people experiencingmental illness in our community through education,prevention, advocacy and services.cmha-wecb values_ ___________________________________________Person Centred Approach / Social Justice / Self-Determination / Accessibility / Excellence / CreativityIntegrity / Holismboard of directors 2011-2012_ ________________Board Chair –David Cree, Attorney, Windsor Port AuthorityBoard Vice Chair –Jennifer Holmes, Attorney, Crown Attorney’s OfficeTreasurer –Ian Kruithof, Retired, CIBC ManagerDirectors –Anna Jurak, AdjudicatorRick Facciolo, Staff Sergeant, Windsor PoliceDr. Howard McCurdy, Former Professor, FP and Headof the Department of Biology, University of WindsorSuzanne Semeniuk, Retired TeacherSara Ellis, Social WorkerNick Thomas, CA, KPMG LLPmessage from the board chair andacting chief executive officerWe know that our organization changes lives.We hear stories, every day, about the way our programs and services impactthe many lives that walk through our doors. Whether it is through ourIntensive Case Management services, our Justice Support Program or ourbereavement counselling, we are told by clients that coming to the CanadianMental Health Association Windsor-Essex County Branch (CMHA-WECB) hasmade a positive impact on the course of their lives.Yet, we know we could not do this without the support of our CMHA“family.”Over the past year, our CMHA supporters have come out to a variety offundraising events such as our Black and White event, Annual Go Green GolfTournament and Spring Into Action Walk. The turn-out at these events hassteadily been increasing over the years and this year we saw record numbersparticipate.Participation in these events and in all of our fundraising programs is keyto our success but we also know that the partnerships we have in thecommunity are also vital to the vitality of our programs.We are proud of the many partnerships we have developed over our 40years of service in Windsor-Essex. Last year, we increased our partnershipsin a variety of areas. One of these areas was the introduction of a newprogram called the Community Counselling Alliance or CCA. This programis a collaborative between CMHA, Family Service Windsor, Citizen Advocacyand The Hospice. It is funded through the United Way.We have also been partnering closely with our sister branch, CMHA LambtonKent, in the areas of human resources, community relations and qualitycontrol. We continue to be engaged in integration talks with CMHA LambtonKent and are proud of the bridges we have built and how these bridges areincreasing and enhancing services to clients in Southwestern Ontario.Our expertise was highlighted this past year as we received full accreditationfrom Accreditation Canada in May. We proudly highlighted our achievementsto the surveyors from Accreditation Canada and view this accomplishment asanother validation of the quality of our programs and services delivered byour exceptional staff.Our Board of Directors has also been hard at work this past year dealingwith challenges ranging from integration opportunities to budget challenges.Through it all, our Board has shown incredible dedication and commitment tocommunity mental health services. We wish to thank our Board members fortheir time and energy over the past year.We also want to acknowledge the many hours our volunteers have contributedto CMHA over 2010. Our volunteer hours increased in the past year and weare so fortunate to have an enthusiastic group of volunteers to call upon toact as Ambassadors for our organization. Our volunteers truly are the best.As we said earlier, we know that our organization changes lives but we alsoknow that this could not be done without our generous donors, volunteers,staff, management and Board. As we prepare to head into a new year, wereflect on our successes of the past and thank the Windsor-Essex Communityfor 40 great years serving your mental health needs.Here’s to another 40 to come!David CreeChair,Board of DirectorsPictured at right David Cree and Mary C. WilsonMary C. WilsonActing,Chief Executive Officer1 2

outreach servicesadvocacy servicesThis program helps people, who have been diagnosed with amental illness, to resolve issues, to access appropriate services inthe community, and offers support to family through educationand guidance.2008 – 146 served, 2009 – 317 served, 2010 – 298 servedcommunity outreachCommunity Outreach provides support and linkage tocommunity mental health services. This service works closelywith emergency shelters and hostels in the community andprovides outreach to homeless and others that may requireservice but are socially isolated.2007 – 32 served, 2008 – 44 served,2009 – 87 served, 2010 – 94 servedcommunity treatment ordersThe Community Treatment Order (CTO) program providescommunity support services to individuals to assist them to maintainwellness in the community as an alternative to hospitalization. Itis a formal agreement between the individual, the psychiatristand community support provides (i.e. CMHA, community supportworker, injection clinic, substitute decision maker, etc.) The CTOplan identifies what the person and their supports must do to helpthem stay well and out of hospital. This includes intensive casemanagement supports.2007 – 40 served, 2008 – 46 served,2009 – 42 served, 2010 – 34 servedhospital outreachThis program provides support and linkage to communitymental health services for individuals with a mental illness whoare in the hospital. Discharge planning and community outreachare key aspects of this program.2007 – 39 served, 2009 – 1,616 served, 2010 1,474 served.information and referralInformation and referral services provide mental health informationand referrals for anyone looking for mental health related servicesin Windsor-Essex County. Individuals unsure which mental healthservice will meet their needs, or even what services are available inWindsor-Essex, can make one call and speak with an Informationand Referral Community Support Worker.2007 – 4,250 served, 2008 – 5,835 served,2009 – 3,981 served, 2010 – 3,361 served.Urgent ResponseThe Urgent Response program provides timely short-termconsultation/assessment and assistance for older adults living inlong-term care homes who have a serious mental illness and/orbehaviour concern. The program helps individuals avoid unnecessaryhospital stays and assists long-term care staff by providing crisisprevention/intervention, and training to staff and caregivers.2007 – 55 served, 2008 – 56 served,2009 – 39 served, 2010 – 19 served.Mental Health Program for Older Adults (MHPOA)This is a program that began in 2009. The key parties of thisprogram are: CMHA-WECB and Windsor Regional Hospital.The worker provides intensive case management to older adultsreferred by Windsor Regional and acts as a liaison to other CMHAcase management services. The objectives of the program include:to improve the mental health of older adults in the community,to maintain older adults in their homes by providing supports tocaregivers and securing available community resources and toidentify and meet the unique needs of older adults by means ofcounselling and support services.2009– 20 served, 2010 – 14 served.Community Support Service CoordinatorThe Community Support Service Coordinator works in partnershipwith other Hotel Dieu Grace Hospital (HDGH) mental healthprofessionals and liaises with HDGH and CMHA CommunitySupport Workers regarding mutually shared clients. The role of theCommunity Support Service Coordinator is as on on-site resource forthe Psych Assessment Nurses in the Emergency Room, crisis workerswith Community Crisis Centre and staff of the Partial HospitalProgram.Feb. – Nov. 2010 – 111 served.7 8

highlights from the Previous Year at CMHA-WECBA new position was added entitled the Community Support CMHA-WECB was involved in the commencement of the newService Coordinator (CSSC) effective February, 2010. This position Drug Court now operating in Windsor. The first case was heardworks in partnership with Hotel Dieu Grace Hospital (HDGH) as in the Drug Treatment Court on Feb. 25th, 2011 and we arean on site resource for the Psychiatric Assessment Nurses in the hopeful that this new Court will help support those dealing withEmergency Room, for crisis workers within the Community Crisis an addiction and in contact with the justice system, get the helpCentre and the staff of the Partial Hospital Program.they need.For clients receiving CMHA services, this position is able to respond CMHA-WECB received full accreditation from Accreditationto workers of the above HDGH programs to collaborate on a plan Canada in May, 2011.of care that would see the client utilize the CMHA services as analternative to the ER whenever appropriate.The Windsor-Essex branch of CMHA also entered into newintegration partnerships with its sister branch, CMHA LambtonIn 2010, CMHA-WECB worked with a group of Pro Bono students Kent. The new partnerships include two new integratedto create a new publication entitled “Newcomers to the Windsor- Director positions (Director of Human Resources and Director ofEssex Region and Mental Health”. This publication is resource Advancement) as well as an integrated quality position.for newcomers regarding mental health programs and servicesavailable in the community. It was made possible through a grantfrom the Windsor-Essex Community Foundation.supported housingHaving access to safe, stable and affordable housing is thefoundation to recovery for those living with a serious mental illness.As a provider of supported housing to the Windsor-Essex community,CMHA-WECB provides a host of person-centered housing optionsfor those in need to choose from.The CMHA-WECB housing portfolio assists in providing homes toover 220 individuals in a mix of high support, medium supportand lower support options geared to individual needs. The Agencyaccomplishes this mission through the use of owned and operatedgroup homes in neighborhood communities for those requiring moresupport, while partnering with private sector Landlords and marketrental units for those individuals seeking more independence. Thecollaboration and partnership coming out of these relationshipsworks toward breaking down the stigma of mental illness and opensdoors for those that we serve. 239A recently new initiative that CMHA has been a part of has beenthe addition of 8 concurrent rent supplement housing placements189in partnership with The House of Sophrosyne (HOS). This programservice mandate is to provide housing to females experiencing bothan addiction and mental illness, and who are homeless or at risk.With HOS providing the addictions support and CMHA following upon the mental health issues and program administration, the clientsare well supported for the best outcomes possible in breaking thecycle of homelessness for this consumer group.239189Homelessness InitiativeGroup HomesHousing Allowance Rent Supplement9 10

employment support servicesEmployment, an important factor in many people’s lives, is often a missing piece of the recoverymatrix for individuals living with a serious mental illness. Employment, while essential forincome and supports, is also critical to ones identity, self esteem and the meaning it brings toones life. Statistics show that fewer than 1 in 10 Canadians living with a serious mental illnessare employed, a number disproportionally higher than that of any other segment experiencinga disability.The goal of the Employment Support Services at CMHA-WECB is to break the cycle ofunemployment for our consumers, assisting them to break down barriers and re-engagecompetitive community based employment in a meaningful way. Through the use of a menu ofservices; job coaching, skills building, experiential training, work hardening, resume development,interview strengthening, job search skill development and one on one supported employmentcounseling, our clients re-enter the workforce job ready with the skills they need to be successful.In what perhaps was the most difficult employment market in Canada, this reporting year saw60 % of the CMHA Windsor-Essex ESS program participants assisted to becoming employed. Inaddition, not only are our client’s finding jobs, they are keeping them for significant durations.The personal benefits of these outcomes far outweigh the monetary component, and are clearlypresent in the form of enhanced self confidence, improved health and better overall wellness.Pictured at left Paul Hughes (top left), CMHA Staff and Dr. Robert Page, City Centre Health Care Physician. Peggy Leithead, CMHA VolunteerLast year the program reported on an exciting new partnership with the Cityof Windsor and the provision of employment supports to 80 referrals fromOntario Works. The Personalized Assistance to Competitive Employment (PACE)program was extremely successful in meeting its service goals and assistingthose requiring additional supports to find a job. Our feedback from OntarioWorks has been very positive to date with high expectations they intend tocontinue the program into fiscal 2011/2012.This is an exciting time for supported employment and mental health. TheMental Health Commission has called on government to invest in this veryimportant sector. The Employment Support Services at CMHA is a leader inthis area, and will continue working hard to assist our clients toward theirgoals.Employment%60504030201002006-07 2007-08 2008-09 2009-10 2010-11Pictured at left Patricia McMahon, CMHA Board of Directors11 12

mental health promotion for older adultsThe Gerontology Mental Health Promotion Program provides informationto and about older adults through public education, consultation andcaregiver support, as well as training workshops provided for professionalcaregivers regarding mental health needs of older adults in Windsor-Essex. In 2010-2011, our Mental Health Promoter – Gerontology (MHPG)conducted 82 educational talks or information tables, 2 Coping withCaregiver Stress education series’, and wrote various community editorialarticles reaching more than 110,000 readers. In 2010, as a member of theWindsor Seniors’ Advisory Committee, our MHPG became co-lead withthe City of Windsor Parks and Recreation Department in a project designedto improve the quality of life for Windsor residents as they age. The “AgefriendlyWindsor Project” received almost $25,000 in funding from theNew Horizons for Seniors Program to fund the first phase. This phase ofthe project involves conducting an environmental scan of Windsor’s ‘agefriendliness’using a checklist designed by the World Health Organization(WHO). The goal of phase one is to position Windsor to apply for the WHOGlobal Network of Age-friendly Cities by the end of 2011. This project isgarnering regional, provincial and even international attention.2008/2009 1 FTE – 1908 served2009/2010 1 FTE – 2682 served2010/2011 1 FTE – 2876 servedPictured at right Anna Jurak, CMHA Board of Directorsvolunteer programThis past year has been an exciting one for the Volunteer Program, with thelaunch of “Got Volunteers”, a new promotional campaign. This campaignwas created to encourage and educate staff about the role volunteer’splay and can play in our agency. The campaign focused on the four majorvolunteer areas, fundraising, support, governance and guidance. Thiscampaign has encouraged many staff to request volunteers and use themto enhance their own work.Recently the Volunteer Program has divested the responsibility of studentsto the Human Resources Department. This change will allow the VolunteerProgram to provide additional attention to the management, evaluationand recognition of volunteers.The agency currently has 137 volunteers working in various areas fromBoard of Directors, Consumer Council, Fundraising, Bingo, Office Support,Group Assistants and Friendly Visitors. Collectively these volunteersPictured at left Lisa Jones (top), CMHA Staff; Mike Allen, CMHA Volunteer and Dave Bell, CMHA Volunteer.Anna Jurak (left, bottom), CMHA Board and Patricia McMahon, CMHA Board13 14

volunteer program (cont’d)city centre health carehave contributed over 8500 volunteer hours over the last fiscal year,helping us continue to achieve our mission of Mentally Healthy Peoplein a Healthy Society. This contribution is significant and we thank ourvolunteers for their generosity.Ghandi said, “The best way to find yourself, is to lose yourself in theservice of others.” All of our volunteers have found themselves lost inservice to our cause. The contribution of these volunteers can not befully realized, however the lives that have been touched because ofthe money raised or the time spent visiting, listening and the supportprovided is the measurement of success for the Volunteer Program. Weare looking forward to another success year in 2012!Pictured at right CMHA Staff Christy Stevenson and Silvana DennisonThe 2011 Black and White event committee.The City Centre Health Care Operating as a satellite of WECHC,continues to provide comprehensive primary care service forpersons living in the prescribed downtown catchment area and forpersons having a serious mental illness in Essex County.Our number of clients served and the service events continue toincrease over time.CCHC podiatrist coordinated a shoe drive last year, afterrecognizing the high number of clients coming into the centre withpoor foot wear. Through the shoe drive we were able to secure 37pairs of new running shoes, which was distributed to clients basedon need. Due to the enormous success of this effort and the evergrowing needs of our clients the CCHC team have decided to makethis an annual activity.One of the CCHC physicians was able to provide a primarycare physician new to Canada, the opportunity to complete anobservership for two months. The physician was originally fromEgypt, and found the experience most rewarding.Several Nurse Practitioner students were able to complete theirrotation with the centre, and provided us with very positivefeedback regarding their experiences.Our Health Promoter supervised six fourth year nursing students,who assisted with providing education to the community regardingthe Bed Bug epidemic in our area. They further provided assistancewith our Community Needs Assessment, groups, and also providedmuch needed support in us completing our annual surveys. Uponcompletion of their internship with the City Centre Health Care,two of the students determined that instead of working in ahospital, they wanted to work in a Community Health Care setting.City Centre Health Care created an injection clinic providing longlasting injections to clients which contributes to their quality of life.Having the injection clinic has enabled clients to remain stable, andreportedly have had fewer visits to the emergency room.15 16

workplace health & counselling servicesWorkplace Health Services (WHS) is our Employee Assistance Program (EAP)We contract with companies to provide services to their employees andthe employee’s dependents. Short term solution focused counseling, crisissupports, assessment and referral services are provided.Utilization of services:2006 - 319 clients2007 - 371 clients2008- 509 clients2009- 564 clients2010 - 412 clientsWe currently have 16 contracts with companies in Windsor Essex-Countyand beyond. This year one of our contracts included employees in theirSarnia office. We have obtained 2 new Affiliates for the Sarnia referrals.Although we lost two contracts this year we have obtained our largestcontract to date. Fee for service counseling is available to individuals andfamilies seeking services. 32 individuals utilized this service.Companies have requested our service to support their employees whohave experienced the loss of a co-worker or a client and to provideconsultation on such areas as mental health in the workplace and safetyin the workplace. Workplace Health Promotion workshops and seminarscontinue to be requested by businesses. We conducted 53 workshops/training sessions this year.adult bereavementThe Bereavement Program provides education and support to helpindividuals understand, cope and express grief in a healthy way. Individualappointments with specialists are provided, as well as, peer led supportgroups for those experiencing recovery from grief.The Bereavement team organized 3 candlelight vigils this year. ThoseBereaved by Suicide, by Homicide and in Memory of Children who havedied. All of the vigils were held in community locationsIn addition to providing the direct client service they developed a GriefSupport CD: “Remember their Smile” and launched the BereavementOnline Resource.This year the Bereavement Program has become part of the Windsor EssexCounty Palliative Care Consultation Team. We are now receiving directreferrals from this team.2008 2009 20101.8 FTE...... Number of Served 718 935 635Number of Groups 100 110 92(670 participants)Number of Workshops, 25 24 24Pictured at left The Worldwide Vigil in Honour of Children Who Have Died, December, 2010.17 18

kids grief worksThis specialized program assists children and youth to cope with grief andtrauma after the death of an important person in their lives. The programalso educates the adult community attached to the child so they too cansupport grieving children in a healthy way.With support from the Trillium Foundation we created Ella finds Lucky,a child’s story that explores feelings after the death of a loved one andwe also created a teen DVD, “Under the Surface” which helps teen copewhen they experience the death of a loved one.We have just launched the Bereavement On Line Resource which has asection for children and teens. Here they will find useful information ongrief and for the teens a forum to talk about how they are feeling2008 2009 20101. FTE..... Number Served 90 80 107Number of Groups 2 2 18Number of Group Participants 7 10 67coping with job lossJob loss continues to be a reality for many of ourcommunity members. Although the economicoutlook has become more positive there still is aneed to support those who are struggling withunemployment.We have been holding weekly group sessions atthe UHC.635 individuals have participated in the weeklygroup workshop. Another 12 individualsreceived individual counseling.In addition to groups at the Unemployed Helpcentre quarterly sessions are held at the NewCanadians Centre.community counselling alliance (CCA)CCA is a collaborative program of the Canadian Mental Health Association Windsor-Essex, Family Service Windsor-Essex, the Hospice and Citizens Advocacy. It is aprogram partially funded by the United Way. This program provides professionalcounselling and group treatment for families, individuals, and seniors in the Windsorand Essex County area. Since July 1 2010 and to March 31 2011 we have serviced743 individuals.Services include:• Individual ,family and couple counseling• Group treatment programs : Women’s Self Esteem, Anger Resolution for Women,Older Adults and Life Transitions, Reclaiming your life( after a serious illness),andTrauma and Substance Abuse for Women• Walk-In Counselling Clinic• 24 hour response line• Information and referralWe have partnered with the Windsor Family Health Team and Windsor Pride tolaunch treatment ,education and support groups for the LGBTIQ community.CANADIAN MENTAL HEALTH ASSOCIATIONASSOCIATION CANADIENNE POUR LA SANTÉ MENTALEWINDSOR-ESSEX COUNTY BRANCHPictured at right The cover of a CMHA produced book for children regarding grief.Community Counselling AllianceUnited Way/CentraideWindsor-Essex County19 20

human resourcesIn the period April 1, 2010 through March 31, 2011 we ran twenty-one (21)competitions to replace staff who resigned and to fill vacancies created by leavesof absences. There were four (4) competitions open as of March 31, 2011, two(2) were in the process of completion. The other two (2) positions vacant at theend of the year were for Nurse Practitioners; historically difficult positions forwhich to recruit.The budget constraint was a challenge we met by leaving some positions unfilled.This placed stress on the remaining staff, but was one strategy that assisted inbalancing the budget without issuing any lay-off notices.CMHA-WECB’s total number of staff reduced by two (2) for the period April 1, 2010through March 31, 2011 resulting in a staff complement of one hundred seventytwo (172). Fifteen (15) new staff were hired in numerous areas: Management,Administration, Community Support - Intensive Case Management, EarlyIntervention, Employment Services, Transition House and City Centre Health Care.We also participated in the Service Canada Summer Student Program.Pictured at left Julie Knowles (top), CMHA Staff;Dave Bell, CMHA Volunteer, TD.training and developmentWe completed the Fundamentals of Case Management Trainingfor our Community Support Workers in April, 2010. Fifty Five(55) members of staff completed the program and receivedcertificates issued by the Ontario Federation of CommunityMental Health and Addiction Programs.For the second consecutive year, all our staff took a day awayfrom the office to focus on our mandatory training areas and toensure our continued compliance with government legislationand Accreditation Standards. Mandatory training includes:Non-Violent Crisis Intervention, Privacy, Infection Prevention,Ethics, Respectful Workplace and Accreditation, to name afew. There were also numerous opportunities for trainingand professional development, in-house and externally. Someexamples included: Basic and Advanced Pharmacology in MentalHealth, Alternative Treatments for Schizophrenia, Accessibilityfor Ontarians with Disability Act, Microsoft Outlook, Fire SafetyAssessment, Teambuilding and Conflict Resolution, SuicideIntervention, Navigating Communication in the Workplace,CPR, Defibrillator and First Aid.Wellness committeeIn the reporting year, the Wellness Committee organized staffevents for Mental Health Week, which is held each year inMay. The events included a Kickoff Breakfast, Zumba ExerciseSession, Nutrition and Stress seminar, Reflexology, and Aestheticservices. In addition to the Mental Health events, several Lunchand Learn events were also held throughout the year. Topicsincluded: Work/Life Balance, Surviving the Holiday Season. Thecommittee also coordinated a Walking Contest through thesummer months and arranged on-site Zumba exercises sessionsfor employees in the fall.20.0%18.0%16.2%16.0%14.0%12.0%9.4% 9.2%10.0%7.8%8.0%6.0%4.8%5.8%4.0%2.8%2.0%2004/2005 2005/2006 2006/2007 2007/2008 2008/2009 2009/2010 2010/2011Staff Turnover Rate2122

cmha-wecb in the communityThe past year showed, once again, the tremendous support andcommitment the people of Windsor-Essex have for community mentalhealth services. The year was filled with great events that celebratedthe community while helping support our neighbours and friends whostruggled with issues relating to mental health.Our fundraising efforts included a mix of new and “old” CMHA eventsalong with three direct mail campaigns, a new internal campaign,foundation grants, third party events and corporate donations. Wewere thrilled at the response to our first ever Spring Into Action Walk/Run which raised over $5,000 for CMHA-WECB and offered familiesan opportunity to enjoy some physical exercise and time together atthe Vollmer Recreation Complex in LaSalle. Many volunteers also joinedus at the Walk/Run to create a great morning for the CMHA-WECB“family”.The Black and White event and Go Green Golf Tournament werealso well-attended and supported by individuals and businesses inthe community. We also offered more “Cooking with Chef Mimmo”classes right in the CMHA kitchen at the 1400 Windsor Ave. office.These classes were well attended and offered a new, different way forpeople to support CMHA while exploring the joys of cooking.Chef Mimmo and Koolini Italian Eater entrepreneur Leo Deluca tooktheir support of CMHA-WECB even further when they decided to offera portion of the sales of Mimmo’s first cookbook to the agency. Weworked with Mimmo and Leo throughout the year to promote thecookbook and reach the community with the message of exploringhobbies, such as cooking, and the importance of enjoying mealstogether with family and friends and the benefit this can have on one’smental health.Pictured at left Dr. Howard and Brenda McCurdyRob Miller, Anna Jurak, CMHA Board Member, Patricia McMahon, CMHA Board Memberand Tom McMahon.Pictured at right Billie Jones, CMHA Volunteer (top), Carmela Nardella, CMHA Volunteer; Lisa Jones,CMHA Staff and Pam Whited, CMHA Volunteer.Kendra Aubry, CMHA Staff and Jackie Robinson Grech, CMHA Volunteer.23 24

cmha-wecb in the community (cont’d)The Links Fore Wink third party tournament organized by CMHAvolunteer Elaine Douglas and her family in memory of her daughterWendy Douglas-Menard was another great success raising $10,000for CMHA’s bereavement program. The Douglas family did anotheramazing job on their event and have offered tremendous support toour organization.We were also fortunate to be the recipients of a new Ontario TrilliumFoundation grant which will help us create new outreach tools andeducational materials to be utilized in the bereavement programs.These programs continue to be non-funded and rely on communitydonations for ongoing support.We were thrilled to receive a grant from the Ontario Law FoundationPictured at left Lou Savoni, CMHA Supporter.Pictured at right Nneka Allen, CMHA Staff (top) and Patti Lauzon, CMHA Director of Advancement;Russell Wilson and Mary C. Wilson, CMHA Acting CEO.George Sandala, CMHA Volunteer (left); Mark Skipper; David Cree, CMHA Board Chairand Bill Wigle.Jim Alberton; Patty Alberton; Martha Young, CMHA Director of HR; Mike Watters.25 26

cmha-wecb in the community (cont’d)to offer a free workshop last October on “Mental Health and the Justice System” whichwas presented to a sold out crowd. In addition, the grant also allowed us to publish anew resource booklet for the community on the topic of the justice system and mentalhealth services. Fighting stigma continues to be one of the major objectives of ourcommunity relations activities and last year we brought singer/songwriter Judy Collinsto the Caboto Club to discuss her own battle with addiction and the loss of her onlyson to suicide. Collins offered an entertaining talk on the ups and downs of fame andthe constant struggle of living with addiction.quality programThe CMHA-WECB is committed to creating a culture of continuous quality improvement.The process is driven by Accreditation Canada standards of excellence. People are theessence of a good quality improvement program. The annual quality report is a summaryof the work and accomplishments of many people across the organization. The numberand diversity of the people involved in the quality and accreditation activities of CMHA-WECB and the City Centre Health Care make this a remarkable year! We have lookedwithin our organization, our services, the ways we deliver services, the administrativefunctions that support these services and have reached out to the consumers, theirfamilies and caregivers, and our community partners to ask them whether the servicesmeet their needs and how we can improve.Last year we also produced the second group of Mental Health for Life television showsin conjunction with Cogeco Cable 11. Cogeco has been extremely supportive of ouragency and allowed us to shoot four new shows about mental health. This is an originalshow produced only by CMHA-WECB and airing on the local Cable 11 channel.1008060402010080604020We thank all of our generous donors and volunteers for their support over the past yearand we look forward to working with them in the year to come.02006 2007 2008 2009 2010Good understandingof the program02006 2007 2008 2009 2010Awareness of ProgramIndicatorsTargetTargetPictured at left Laura Liebrock (top)CMHA Staff; Mary C. Wilson, CMHA Acting CEO and Glenn Stresman, CEO, Windsor Essex Community Foundation.Pictured at left Francine Gazdig (top), CMHA Staff;CMHA staff Deborah Waywell.27“quality is not an act but a habit” (aristotle)28

accreditationCMHA-WECB is proud to have received fullaccreditation status from Accreditation Canadain 2005, 2008 and 2011. The CMHA-WECBis committed to ensuring the developmentof a culture of quality and safety throughoutthe organization. We believe the Accreditation Canada processsupports that commitment and we are very proud to report thatthis organization meets 99% of the standards of excellence and100% of the Required Organizational Practices for safety. TheAccreditation Canada surveyors completed an on-site review inMay 2011 and recognized the City Centre Health Care (CCHC) andthe pamphlet “Navigating the Justice System” as Leading Practices.We will continue to build on the successes identified in the 2011Accreditation Canada On-Site Survey.organization and program scorecardsOne of the major achievements for the Quality Program is thecompletion and ongoing updating of the Program QualityScorecards. The challenge for the mental health sector is clear.The use of performance measures and the movement towardachieving established quality benchmarks is becoming part of everyorganization’s culture of quality improvement.Reporting our key performance indicators on the organizationwide scorecard and on individual program scorecards allowseveryone in the CMHA-WECB to “own” the quality improvementprocess and involves changing hearts and minds to integratequality improvement into day to day activities. Each scorecard wasdeveloped using the Accreditation Canada domains of quality,best practice guidelines and standards for programs, mandatoryreporting requirements and accountability agreements.Scorecards are updated regularly, quarterly or annually, with afocus on: Integration of strategic planning, management andbudgeting into a holistic system Identification of areas of improvement and implementingstrategies for improvement Communication of strategies that are actionable Measurement and management of processes andoutcomes Clarity of communication Improvement in accountability and transparencyget involved with CMHA–WECB!CMHA-WECB relies on the generous support of the Windsor-Essex community in both volunteer time and donations. There are a number ofways you can become involved with the great work done at CMHA in your community. Here are some ideas:• Membership. For only $20 a year, you can show your commitment to community mental health services. CMHA-WECB membershipentitles you to enjoy some great, educational member-only events held throughout the year. You can purchase your membership onlineat www.cmha-wecb.on.ca.• Consider becoming a CMHA volunteer. Our new volunteer online process makes volunteering easy and accessible. You can also findinformation about volunteering on our web site or by phoning 519.255.9940 ext. 225.• Become a monthly donor. Simply check the “monthly option” on the CMHA-WECB donation card.• Consider leaving a planned gift to CMHA-WECB in your will or estate. A planned gift ensures our community will be able to accesscommunity mental health services for years to come.• Educate yourself by attending one of our many public education workshops. Phone our office or visit the web site for a list ofupcoming educational opportunities.• Give a tribute or in memoriam gift. Honor someone you love by offering a donation in their name.• Planning a wedding or special occasion? Offer a donation in lieu of favors to CMHA-WECB. It is the gift that lasts well past your event.• Get your workplace involved by starting a fun event to raise money for CMHA-WECB such as an office bbq lunch or dress down day.Have everyone donate a small entrance/ participation fee and donate the collected fees to CMHA-WECB.There are many other ways to participate in the CMHA-WECB family, please phone our Advancement Office at 519.255.9940ext. 224 or visit www.cmha-wecb.on.ca.29“Coming to CMHA, quite literally, saved my life.”– Anonymous CMHA client30

thewaytohelpthemostCANADIAN MENTAL HEALTH ASSOCIATIONASSOCIATION CANADIENNE POUR LA SANTÉ MENTALEWINDSOR-ESSEX COUNTY BRANCH1400 Windsor Avenue, Windsor, ON N8X 3L9Phone 519-255-7440 • Fax 519-255-7817 • cmha-wecb.on.caPictured on our coverBottom row, left to right Colleen Campo, CMHA staff with Julia Kelly Dion from Windsor Chapel Funeral home; Mary C. Wilson, Acting CMHA CEO; Kendra Aubry, CMHA Staff;Rick Facciolo, CMHA Board; Patty Heath; CMHA Staff.Top row, left to right Stephanie Bouman, Green Shield; Collette Rahim, CMHA Volunteer; Leo DeLuca and Chef Mimmo, Koolini Italian Eatery and CMHA Supporters;Claudia Hoyos, CMHA Staff; Juljan Lushnja, CMHA Staff; (group photo) Diane Middleton, CMHA Staff, Mary Helen Baird, CMHA Consumer Council; SamanthaHarrison, CMHA Consumer Council and Evan Quick, CMHA Consumer Council; Sheikh Shamsher, CMHA Staff.CANADIAN MENTAL HEALTH ASSOCIATION