NSMC Now July August 2012 - North Shore Medical Center

nsmcPeopleof serious patient safety events one of the organizationalgoals—and has made significant investments in thisarea over the years,” explains Page. “We haveintroduced new technologies, such as CPOM andMAK, redesigned entire care units to improve patientsafety and engaged frontline staff in a wide variety ofprocess improvement projects.”Martha Page, RN, MSN, CPHQ, Director of Patient Safety“Healthcare is an error-intolerant industry,” says Martha Page, Director ofPatient Safety. “Even a seemingly minor error can lead to an adverseoutcome for a patient.” Her job—with the help of the entire performanceimprovement and patient safety team and staff from across theorganization—is to make sure that the necessary systems and processes are inplace to decrease the likelihood of errors occurring in the first place. It is ajob that requires input from patients, families, frontline staff and physicians,not to mention vision and leadership at the highest levels.“Senior leadership at NSMC has long recognized the importance ofpatient safety—evenmaking the eliminationAll of which is paying off. As a testament to thegood work being done by Page and others throughoutthe organization, NSMC was recently recognized as aleader in patient safety among hospitals across the nation by The Leapfrog Group, one of the most respectedhealthcare quality organizations in the country.“Over the past 15 years, there has been a huge change in how hospitals address patient safety issues,”says Page. “It used to be a blame game, focusing only on the individual directly behind the error andexpecting that hard work and vigilance was sufficient. Since the publication of the Institute of Medicine’sreport To Err is Human in 1999, the focus has been on redesigning processes to prevent human error fromreaching the patient while also holding individuals and hospitals accountable for adhering to accepted safepractices. This has definitely led to safer care and better outcomes.”Page has held her current position at NSMC since 2003 and has been involved in performanceimprovement and patient safety since 1994, previously working at several other area healthcareorganizations. A nurse practitioner by training, Page has also held positions at Massachusetts RehabilitationHospital (now Spaulding Hospital) and Shaughnessy-Kaplan Rehabilitation Hospital (now SpauldingHospital North Shore) among other organizations.Achievements“Over the past 15 years,there has been a hugechange in how hospitalsaddress patient safety[issues.”The following physicians were recognized with Department of Surgery Awards for Clinical Excellenceand Professionalism at a ceremony held this past June: Terence Doorly, M.D.; Noel DeFelippo, M.D.;Ira Evans, M.D.; Richard Goodenough, M.D.; and Mark LaSpina, D.O.Alessandro Biffi, M.D., a first-year resident at NSMC, won the Princeton Early Career Award on May 19.This award is given to outstanding early-career scientists.Alain Chaoui, M.D., of Family Medicine North, received the Committee Chair Service Award from theMassachusetts Medical Society this past May, an honor recognizing exceptional leadership and service tothe Society, the statewide professional association of physicians.Donald Perlman, M.D., was honored with the 2012 Hope Begins Here Award this past April, given by theBoston North Cancer Association. Dr. Perlman has spent his 57-year medical career specializing in breast andskin cancer and was honored for his longtime efforts in cancer treatment and prevention on the North Shore.Tobacco-Free continued from page 1Under the new policy, any employeeobserved smoking on or off NSMC groundsduring paid or unpaid times will be subject tothe NSMC Corrective Action Policy. Thepolicy also requires NSMC managers to sendemployees home to change their clothing ifthey smell like smoke. Time away from workwill be unpaid unless the employee requests touse earned time.To support employees, NSMC is providinga variety of free and discounted programs.The Quit and Quit for Good program will beoffered on both Salem and Union campusesstarting in September for the cost of $112.Employees who successfully complete theprogram will be reimbursed.“We have an impressive 62 percent successrate with this program, which is 30 percenthigher than the national average forcomparable programs,” says smoking cessationcounselor Ellen Bennett, C.R.T., T.T.S.“During the eight sessions, participantsdiscover some of the reasons why they smokeand learn relaxation techniques, coping skillsand behavioral modification strategies. Thegroup format is designed to offer support,allowing participants to share theirexperiences.” Individual counseling sessionsare available upon request. Insurance coveragewould be reviewed at the time of the request.NSMC employees also receive a 20 percentdiscount on all health and wellness programs,including acupuncture, Reike and yoga. If anemployee is interested in hypnotherapy forsmoking cessation, the Human ResourcesDepartment will reimburse them for the costupon successful completion.Nicotine replacement therapies such aspatches, lozenges and gum, will also beavailable at NSMC gift shops at cost.“Everyone in the NSMC communitystands to benefit from this new, strongertobacco-free policy,” says Bowes. “This sendsa clear message that the hospital supports ahealthy lifestyle.”For further information or to make anappointment, please contact Heart and Wellnessat 781-477-3900.Claire Wilson, Executive Assistant in the Performance Improvement and Patient Safety Department, washonored by Salem State University with the Greatest Contribution to the School of Social Work Award thispast April. Wilson is currently studying for her master’s degree in social work at SSU.nsmcNow!THE NEWS OF NORTH SHORE MEDICAL CENTERDo you have news or ideas to share? Let us know. Contact editor Bill Ewing at 978-354-2161or wewing@partners.org. NSMC Now! is produced by NSMC’s Department of Communicationsand Public Affairs.Follow Us!

Meet Our New PhysiciansINTERNAL MEDICINEKRISTY CAHILL, MDNorth Shore Physicians GroupOne Hutchinson DriveDanvers, MA 01923Tel: 978-739-6950; Fax: 978-777-9274In Practice With:Cerima Durakovic, MD, Ruili Gu, MD, James Hickey, MD,Brenda Minor, MD, Neelima Singh, MDClinical Background:Medical School: University of Massachusetts MedicalSchool, 2008Residency: Cambridge Health Alliance, 2011Board Certified: Internal Medicine, 2011Clinical Interests: Preventive Medicine, Women’s Health,HypertensionGERIATRIC MEDICINESEEMA ARORA, MDPACE Program (Geriatrics)9 Buffum Street, Elder Services PlanLynn, MA 01902Tel: 781-722-0040; Fax: 781-722-0025Dr. Arora only sees patients enrolledin PACE.In Practice With:Elisabeth Broderick, MD, Joanna Duby, MD,Sneha Mishra, MD, Dorina Omari, MD, Eric Reines, MDClinical Background:Medical School: Lady Hardinge Medical College, Universityof Delhi, 1991Residency: North Shore Medical Center, 1996Board Certified: Internal Medicine, 2002Languages: HindiANESTHESIOLOGY & PAIN MANAGEMENTRICHARD FIELD, MDNorth Shore Pain Management100 Cummings Center, Suite 131-QBeverly, MA 01915Tel: 978-927-7246; Fax: 978-927-7249In Practice With:Minesh Patel, MDClinical Background:Medical School: University of California, San Diego Schoolof Medicine, 1994Residency: Baylor College of Medicine, 2005Fellowship: Massachusetts General Hospital, 2006Board Certified: Anesthesiology, 2007; Pain Management, 2007Clinical Interests: Interventional Pain Management,Spine Non-Surgical Management, Oncology Pain,Complex Regional Pain Syndrome, Facial PainPEDIATRICSMARISSA FAST, MDPediatric Health Care Associates, PC10 Centennial DrivePeabody, MA 01960Tel: 978-535-1110; Fax: 978-535-2907In Practice With:Christopher Chen, MD, Sarah Crowley, MD, RichardCuneo, MD, Susan Davis, MD, Jill Diamond, MD, MiriamDunau, MD, Paulette Gebhardt, MD, Anthony Giordano, MD,April Harper, MD, MPH, Stephen Kanarek, MD, RichardLipman, MD, Ana Macias, MD, Dawn Maczynski, MD,Thomas Natale Jr., MD, Mary Parr, MD, Stuart Pergament, MD,Ali Peterson, MD, Lien Pham, MD, Marina Podstrelova, MD,William Quan, MD, Joseph Scaramozza, MD, MBA,Emily Swilling, DOClinical Background:Medical School: Boston University School of Medicine, 2009Residency: Rhode Island Hospital, 2012Board Eligible: PediatricsPEDIATRIC EMERGENCY MEDICINETIMOTHY LAX, MDMassGeneral for Childrenat North Shore Medical Center57 Highland AvenueSalem, MA 01970Tel: 978-354-2815In Practice With:Kristin Kore Anderson, MD, Lauren-Anne Cheng, MD,Elizabeth Coray, MD, Lisa Gast, DO, Bik-Yin Miranda Ip, MD,Michelle Jones, MD, Kristin O’Sullivan, MD,Kerry Pound, MD, Betsy Sandberg, MD, Ian Thornley, MD,Andrea Tish, MD, Derek Trapasso, MD, Donna Wren, MDClinical Background:Medical School: Oregon Health Sciences University Schoolof Medicine, 2005Residency: Miami Children’s Hospital, 2008Fellowship: Children’s Memorial Medical Center, Chicago, 2011Board Certified: Pediatrics, 2009PEDIATRIC EMERGENCY MEDICINEKRISTIN O’SULLIVAN, MDMassGeneral for Childrenat North Shore Medical Center57 Highland AvenueSalem, MA 01970Tel: 978-354-2815In Practice With:Kristin Kore Anderson, MD, Lauren-Anne Cheng, MD,Elizabeth Coray, MD, Lisa Gast, DO, Bik-Yin Miranda Ip, MD,Michelle Jones, MD, Timothy Lax, MD, Kerry Pound, MD,Betsy Sandberg, MD, Ian Thornley, MD, Andrea Tish, MD,Derek Trapasso, MD, Donna Wren, MDClinical Background:Medical School: Dartmouth Medical School, 2008Residency: Children’s Hospital Orange County, 2011Board Certified: Pediatrics, 2011Languages: SpanishEMERGENCY MEDICINEMARK BYRNE, MDNorth Shore Medical Center81 Highland AvenueSalem, MA 01970Tel: 978-354-3500; Fax: 978-744-8412500 Lynnfield StreetLynn, MA 01904Tel: 781-477-3577; Fax: 781-477-3210In Practice With:Andrew Barton, MD, Matthew Bivens, MD, Steven Browell, MD,Anne Chung, MD, MPH, Jenai Cohen, MD, Dan Dolan, MD,Joseph Dooley, MD, Racquel Duval, MD, Lindsay Fossett, MD,Christopher Hashikawa, MD, Lawrence Hulefeld, MD, RichardJackson, MD, Everett Lyn, MD, Marisela Marrero, MD, ReganMarsh, MD, John Michael, MD, Robert Miller, MD, JonMoussally, MD, Joshua Resnick, MD, Phillip Rice Jr., MD,Morris Rivera, MD, Nicholas Ross, MD, Bennett Shamsai, MD,MPH, Teresa Skarulis, MD, Eugene Smith, MD, PatrickStevens, MD, Sarah Tibbetts, MD, William Todd, MD,Michael Walger, MDClinical Background:Medical School: Tufts University School of Medicine, 2006Residency: Boston Medical Center, 2010Fellowship: Brigham and Women’s Hospital, 2011Board Certified: Emergency Medicine, 2011HOSPITAL MEDICINEBETTY LEE, MD, MSNorth Shore Medical Center81 Highland AvenueSalem, MA 01970Tel: 978-741-1200Hospitalists only see inpatients.In Practice With:Natasha Awais, MD, Jessica Benedetto, MD, RaduBotnaru, MD, Kelly Burdge, MD, Justin Byrne, MD,Judith Fokum, MD, MPH, Michelle Gochioco, MD, SatyaGollamudi, MD, Jacinta Grant, MD, June Hou, MD,Joseph Karpicz, MD, Atif Kidwai, MD, Swati Kodali, MD,Rana Mansour, MD, Monika Merchea, MD, JosephMiaskiewicz, MD, Lucas Mikulic, MD, Prashanth Mopala, MD,Marie Ngom, MD, Aazim Omer, MD, Michail Orlov, MD,Joe Yang, MD, PhDClinical Background:Medical School: Ross University School of Medicine, 2001Residency: Roger Williams Medical Center, 2004Board Certified: Internal Medicine, 2005Languages: Chinese (Mandarin)Clinical Interests: Medical OncologyHOSPITAL MEDICINERANA MANSOUR, MDNorth Shore Medical Center81 Highland AvenueSalem, MA 01970Tel: 978-741-1200Hospitalists only see inpatients.In Practice With:Natasha Awais, MD, Jessica Benedetto, MD, Radu Botnaru, MD,Kelly Burdge, MD, Justin Byrne, MD, Judith Fokum, MD, MPH,Michelle Gochioco, MD, Satya Gollamudi, MD, Jacinta Grant, MD,June Hou, MD, Joseph Karpicz, MD, Atif Kidwai, MD,Swati Kodali, MD, Betty Lee, MD, MS, Monika Merchea, MD,Joseph Miaskiewicz, MD, Lucas Mikulic, MD, PrashanthMopala, MD, Marie Ngom, MD, Aazim Kamal Omer, MD,Michail Orlov, MD, Joe Yang, MD, PhDClinical Background:Medical School: St. Christopher (IMD) College of Medicine,2008Residency: Loyola University Medical Center, 2011Board Eligible: Internal MedicineLanguages: Arabic, Chaldean Neo-Aramaic, FrenchTHE PHYSICIAN FINDER REFERRAL SERVICE 877-NSMC-MDS (877-676-2637) NSMC.PARTNERS.ORG