ICT And e-Business In The Food And - empirica

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Food and BeveragesAbout e-Business W@tch and this reportDisclaimerAcknowledgementsThe European Commission, Enterprise & Industry Directorate General, launched the e-BusinessW@tch to monitor the growing maturity of electronic business across different sectors of theeconomy in the enlarged European Union, EEA and Accession countries. Since January 2002, thee-Business W@tch has analysed e-business developments and impacts in manufacturing,construction, financial and service sectors. All results are available on the internet and can beaccessed or ordered via the Europa server or directly at the e-Business W@tch website(http://ec.europa.eu/comm/enterprise/ict/policy/watch/index.htm, www.ebusiness-watch.org).This document is a sector study by e-Business W@tch, focusing on the Food and Beverage (F&B)industry. Its objective is to describe how companies in this industry use ICT for conductingbusiness, to assess the impact of this development for firms and for the industry as a whole, and toindicate possible implications for policy. Analysis is based on literature, interviews, case studies anda survey among decision-makers in European enterprises from the F&B industry about the ICT useof their company.Neither the European Commission nor any person acting on behalf of the Commission isresponsible for the use which might be made of the following information. The views expressed inthis report are those of the authors and do not necessarily reflect those of the EuropeanCommission. Nothing in this report implies or expresses a warranty of any kind. Results from thisreport should only be used as guidelines as part of an overall strategy. For detailed advice oncorporate planning, business processes and management, technology integration and legal or taxissues, the services of a professional should be obtained.This report was prepared by Databank on behalf of the European Commission, Enterprise &Industry Directorate General. It is part of a deliverable in the context of e-Business W@tch, which isimplemented by a team consisting of empirica GmbH (co-ordinating partner), Berlecon Research,Databank, DIW Berlin, Lios Geal Consultants, RAMBØLL Management and Salzburg Research,based on a service contract with the European Commission.e-Business W@tch would like to thank Mr Ilias Vlachos of the Athens University, who is member ofthe Advisory Board in 2006, for supporting the work on this study.ContactFor further information about this Sector Study or the e-Business W@tch, please contact:Databank S.p.A.Via Spartaco 1920135 Milan,ItalyFax: (39) 02 55 002 1databank@databank.ite-Business W@tchc/o empirica GmbHOxfordstr. 2, 53111 Bonn,GermanyFax: (49-228) 98530-12info@ebusiness-watch.orgEuropean CommissionEnterprise & Industry Directorate-GeneralTechnology for innovation, ICTindustries and e-businessFax: (32-2) 2967019entr-innov-ict-ebiz@ec.europa.euRights RestrictionsAny reproduction or republication of this report as a whole or in parts without prior authorisation isstrictly prohibited.Milan / Brussels, 20062
Food and beveragesTable of ContentsExecutive Summary ................................................................................................... 51 Introduction ......................................................................................................... 91.1 About e-Business W@tch ................................................................................................ 91.2 "e-Business" – the conceptual framework................................................................... 132 Context and Background................................................................................... 192.1 Sector definition – scope of the study.......................................................................... 192.2 Industry background ...................................................................................................... 202.2.1 Size of the EU food and beverage industry ......................................................... 202.2.2 Trends and challenges......................................................................................... 232.3 Review of earlier sector studies.................................................................................... 273 Adoption of ICT and e-Business in 2006 ........................................................... 293.1 Use of ICT Networks ....................................................................................................... 293.2 ICT Skills, Outsourcing and ICT Budgets..................................................................... 333.2.1 Demand for ICT skills and skills development ..................................................... 333.2.2 Outsourcing of ICT services and ICT investments............................................... 343.3 Standards, Interoperability and ICT Security Issues .................................................. 373.3.1 Types of e-standards used................................................................................... 383.3.2 Use of Open Source Software ............................................................................. 403.3.3 Interoperability challenges ................................................................................... 413.3.4 ICT security measures ......................................................................................... 423.4 Internal and External e-Integration of Processes........................................................ 443.4.1 Use of software systems for internal process integration .................................... 443.4.2 Deployment of e-invoicing.................................................................................... 463.4.3 Use of ICT for cooperative and collaborative business processes...................... 473.5 e-Procurement and Supply Chain Management.......................................................... 493.5.1 B2B online trading: companies placing orders online.......................................... 493.5.2 e-Integrated supply chains: SCM, financial e-processes and ICT links withsuppliers............................................................................................................... 543.6 e-Marketing and Sales .................................................................................................... 563.6.1 Companies receiving orders from customers online............................................ 563.6.2 e-Integration of marketing processes: CRM and ICT links with customers ......... 593.7 ICT and Innovation.......................................................................................................... 61Case Study: Chocpix, UK ................................................................................................. 643
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ICT And e-Business In The Food And - empirica

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