ICT And e-Business In The Food And - empirica

Food and beverages3.8 Drivers and Inhibitors for the Uptake of e-Business................................................... 683.8.1 Drivers of e-business adoption ............................................................................ 683.8.2 Barriers to e-business adoption ........................................................................... 693.9 Summary.......................................................................................................................... 714 Current e-Business Trends and Implications.................................................... 744.1 Internal Process Automation in the F&B industry....................................................... 764.1.1 Introduction .......................................................................................................... 764.1.2 State-of-the-art Applications................................................................................. 774.1.3 Product Lifecycle Management: a new approach to product development ......... 824.1.4 Summary of main points and conclusions ........................................................... 834.2 Supply Chain Management and Customer Relationship Management..................... 844.2.1 Use of SCM.......................................................................................................... 85Case Study: SCM Optimises Deliveries at Blédina, France ............................................. 88Case Study: LogisticsXP distribution collaboration........................................................... 974.2.2 Use of CRM........................................................................................................ 103Case Study: ICT in support of crm at Godiva Chocolatier Europe ................................. 1054.2.3 Summary of main points and conclusions ......................................................... 1114.3 Mobile Applications ...................................................................................................... 1124.3.1 Introduction ........................................................................................................ 1124.3.2 Technologies and applications........................................................................... 112Case Study: La Bella Easo, Spain.................................................................................. 116Case Study: Wi-Fi implementation at Pastificio Riscossa .............................................. 1214.3.3 Summary of main points and conclusions ......................................................... 1264.4 RFID in the F&B industry ............................................................................................. 1264.4.1 Introduction ........................................................................................................ 1264.4.2 RFID: areas of applications and expected benefits ........................................... 127Case Study: Latterie Virgilio, Italy................................................................................... 1314.4.3 Summary of main points and conclusions ......................................................... 1365 Conclusions ..................................................................................................... 1375.1 Business impact ........................................................................................................... 1375.1.1 Implications for enterprises ................................................................................ 1375.1.2 Implications for industry structure ...................................................................... 1435.2 Policy implications ....................................................................................................... 146References ............................................................................................................. 151Annex I: The e-Business Survey 2006 – Methodology Report .............................. 153Annex II: Expanded Tables – Data by country....................................................... 163Annex III: Glossary of Technical Terms ................................................................ 1684