CATALOG - DJO Global

Customer CareIn addition to fast and accurate delivery, you can expect a friendly and knowledgeable Customer Care Representative to take yourorder and answer any questions. We look forward to serving you between the hours of 4:30 a.m.- 6 p.m. PST.How To OrderTo order, contact Customer Service by:Phone:........................................... 1-800-336-6569(1-800-3-DONJOY)Email:............................................. customer.care@djoglobal.comFax (24 hours a day):..................... 1-800-936-6569(1-800-9-DONJOY)Product Specialists:..................... 1-888-405-3251Contact the DJO Product Specialists for assistance withbrace recommendations, brace fitting and application,troubleshooting, and for product instruction.WarrantyProducts have a limited warranty from the date ofpurchase against defects in materials and workmanship.Warranty varies with some products. Please contactCustomer Care with specific questions.Return PolicyBefore returning or exchanging any product, please call aCustomer Care Representative for a Return AuthorizationNumber. They will assist you with product specific returnpolicies. Non-warranty returns will be accepted within 180days from date of purchase and will be subject to a 15%restocking fee.Questions We Will AskYour Account Number:If you do not know your account number, the representativewill be happy to look it up for you.Product:Please state the product number, size and quantity (descriptionif available).Sizing1=XS, 2=S, 3=M, 4=L, 5=XL, 6=XXL, 7=XXXL,9=UniversalBASIC PART NUMBERSIZECOLOROther Important InformationAdministration: ............................................ 1-800-321-9549Statement or Account Inquiries: ............... 1-800-236-3715(7 a.m.- 5 p.m. PST)Customer Care: ............................................ 1-800-336-6569ShippingStandard Product Orders* received before 1 p.m. PacificStandard Time will be shipped within 24 hours and can beshipped for overnight delivery. For order tracking, go to:www.djoglobal.com/tracking.*Standard Product Orders include Rigid Bracing and other off the shelf items.Special RequirementsThe majority of orders will ship within 24 hours. Customproducts and special orders (logos, replacement parts, specialmeasurements) will ship within 3 - 10 business days. Pleasecontact Customer Care for product details.Off-The-Shelf SizingMeasurements taken 6” above (thigh) or 6” below (calf)mid-patella.Size Thigh Knee Center CalfXS ......13˝–15½˝ ................12˝–13˝ ................ 10˝–12˝(33–39 cm) ............(30.5–33 cm) ...... (25.5–30.5 cm)S .........15½˝–18½˝ .............13˝–14˝ ................ 12˝–14˝(39–47 cm) ............(33–35.5 cm) ...... (30.5–35.5 cm)M .......18½˝–21˝ ................14˝–15˝ ................ 14˝–16˝(47–53.25 cm) .......(35.5–38 cm) ...... (35.5–40.5 cm)L .........21˝–23½˝ ................15˝–17˝ ................ 16˝–18˝(53.25–59.5 cm) ....(38–43 cm) ......... (40.5–47 cm)XL ......23½˝–26½˝ .............17˝–19˝ ................ 18˝–20˝(59.5–67.25 cm) ....(43–48.25 cm) .... (47–50.75 cm)XXL ....26½˝–29½˝ .............19˝–21˝ ................ 20˝–22˝(67.25–75 cm) .......(48.25–53.25 cm)... (50.75–56 cm)XXXL ..29½˝–32˝ ................21˝–23˝ ................ 22˝–24˝(75–81.25 cm) .......(56–61 cm) ......... (53.25–58.5 cm)2011-1308 DonJoy Preferred Inside_R6.indd 13913 6/3/11 6:49 PM