RFP after pre bid meeting for selection of SDA - Directorate of ...

Draft RFP – Implementation of SJMS for DoSJ&E, Govt. of Rajasthan 23/12/2011RFP For Selection of SoftwareDevelopment Agency forImplementation of OSMOSYSProgram(RHDS)/Department ofHorticulture Government ofRajasthan

RFP for Selection of SDA for Horticulture DepartmentRequest for Proposal (RFP) Document forThe implementation of Online Service Delivery and Monitoring System for installation of Solar Pumpsand NMMI program (OSMOSYS) for RHDS/Department of HorticultureGovernment of RajasthanReference no.:DH/MIS/SOLAR/WEB/2012-13/2877Mode of bid submissionTendering authority/ purchaserDate & time of pre-bid meetingLast date & time of submission of ebidDate & time of opening of technical bidDATED:17/18, /07/2013Online though e-procurement/ e-tenderingsystem At http://eproc.rajasthan.gov.inCommissioner Horticulture / MemberSecretary, RHDS, Department of Horticulture,Govt. Of Rajasthan Jaipur05/08/2013 at 03:00PM21/08/2013 at 3:00PM23/08/2013 at 11:00AMCost of Tender Document: Rs. 1000/- Only (Rupees One Thousand Only)Name of the Bidding Company/ Firm:Contact Person(Authorised Bid Signatory):Correspondence Address:Mobile No.Website & E-Mail:Telephone &Fax Nos.:Commissioner / Member Secretary, RHDS,Department of Horticulture, Govt. of Rajasthan3rd Floor, Krishi Bhawan, Bhagwan Dass Road, Jaipur (Rajasthan), IndiaPhone: 91(141) 2227706 Fax: 0141-2227840Web: http://horticulture.rajasthan.gov.in, Email: rajasthan_mis@rediffmail.com1

RFP for Selection of SDA for Horticulture DepartmentTABLE OF CONTENTSTABLE OF CONTENTS 2ABBREVIATIONS & DEFINITIONS 51. INVITATION FOR BIDS (IFB) AND NOTICE INVITING TENDER 8NOTICE INVITING TENDER-NIT 102. BACKGROUND INFORMATION 122.1. Project Profile 122.1.1. Thematic Focus/ Project Objectives 122.1.2. Importance And Relevance Of Solar Energy For India 122.1.3. Need And Benefits 132.1.4. Brief Technical Solution Requirements 142.1.5. Brief Scope Of Work 14Scope of services during implementation phase: 142.2. Implementing And Participating Agencies (Stakeholders) 142.3. Target Group (Audience/ Beneficiaries) 152.4. Expected Project Outcomes 162.4.1. Expected Benefits 162.5. About Department Of Horticulture 172.6. Geographical Coverage Of RHDS/Department Of Horticulture 172.7. Key Functions Of RHDS/Department Of Horticulture 173. ELIGIBILITY CRITERIA 18Note: 204. SCOPE OF WORK, DELIVERABLES AND TIMELINES 214.1. Detailed Scope of Work (SoW) 214.1.1. Application software development and integration 214.1.2. Data Preparation 254.1.3. Training and Capacity Building 264.1.4. System Integration and Commissioning (Go Live) 284.1.5. Application Support & Maintenance (O&M) 294.1.5.1. Helpdesk Support (Incident/ Problem Management) 294.1.5.2. Support Services for Web based application 304.1.5.3. MIS Reports: 304.1.5.4. Third Party Audit (TPA) 314.2. Roles & Responsibilities (Stakeholder-Wise) 324.3. Project Deliverables, Milestones & Time Schedule 335. INSTRUCTION TO BIDDERS (ITB) & BIDDING PROCESS 365.1. Sale of Bidding/ Tender Documents 365.2. Pre-bid Meeting/ Clarifications 365.3. Changes in the Bidding Document 365.4. Period of Validity of Bids 375.5. Format and Signing of Bids 375.6. Cost & Language of Bidding 395.7. Alternative/ Multiple Bids 395.8. Bid Security 395.9. Deadline for the submission of Bids 415.10. Withdrawal, Substitution, and Modification of Bids 415.11. Opening of Bids 422

RFP for Selection of SDA for Horticulture Department5.12. Selection Method 425.13. Clarification of Bids 435.14. Evaluation & Tabulation of Technical Bids 435.15. Evaluation and Tabulation of Financial Bids 465.16. Correction of Arithmetic Errors in Financial Bids 475.17. Comparison of rates of firms outside and those in Rajasthan 475.18. Price/ purchase preference in evaluation 485.19. Negotiations 485.20. Exclusion of Bids/ Disqualification 485.21. Lack of competition 495.22. Acceptance of the successful Bid and award of contract 505.23. Information and publication of award 515.24. Procuring entity’s right to accept or reject any or all Bids 515.25. Right to vary quantity 515.26. Performance Security 525.27. Execution of agreement 535.28. Confidentiality 535.29. Cancellation of procurement process 545.30. Code of Integrity for Bidders 555.31. Interference with Procurement Process 565.32. Appeals 565.33. Stay of procurement proceedings 585.34. Vexatious Appeals & Complaints 585.35. Offenses by Firms/ Companies 585.36. Debarment from Bidding 595.37. Monitoring of Contract 596. GENERAL TERMS AND CONDITIONS OF TENDER & CONTRACT 61Definitions 611) Contract Documents 622) Interpretation 623) Language 624) Eligible Services 635) Service of Notice, Documents & Orders 636) Scope of Supply 637) Delivery & Resource Deployment 648) Supplier’s/ Selected Bidder’s Responsibilities 649) Purchaser’s Responsibilities 6410) Contract Price 6411) Recoveries from Supplier/ Selected Bidder 6412) Taxes & Duties 6513) Copyright 6514) Confidential Information 6515) Specifications and Standards 6616) Delivery period & Extent of Quantity of Resources – Repeat Orders 6717) Payments 6718) Liquidated Damages (LD) 6720) Settlement of Disputes: 6822) Limitation of Liability 683

RFP for Selection of SDA for Horticulture Department23) Change in Laws & Regulations 6824) Force Majeure 6925) Change Orders and Contract Amendments 6926) Termination 707. SPECIAL TERMS AND CONDITIONS OF TENDER & CONTRACT 727.1 Payment Terms and Schedule 727.2 Special Conditions of the Bid 757.2.1. Acceptance Testing And Certification 757.2.2. Service Level Standards/ Requirements/ Agreement 78Definitions: 787.2.3. Change Requests/ Management 84ANNEXURE-1: PRE-BID QUERIES FORMAT {to be filled by the bidder} 87ANNEXURE-2: BIDDER’S AUTHORIZATION CERTIFICATE {to be filled by the bidder} 89ANNEXURE-3: SELF-DECLARATION {to be filled by the bidder} 90ANNEXURE-4: CERTIFICATE OF CONFORMITY/ NO DEVIATION {to be filled by the bidder} 91ANNEXURE-5: DECLARATION BY BIDDER {to signed by selected bidder} 92Annexure-6: FINANCIAL BID COVER LETTER & FORMAT 93Annexure-7: BANK GUARANTEE FORMAT {to be submitted by the bidder’s bank} 97ANNEXURE-8: COMPONENTS TO BE SELECTED AT RSDC 104ANNEXURE-9: DRAFT AGREEMENT FORMAT {to be mutually signed by selected bidder and procuring entity} 105ANNEXURE-10: FORMAT FOR SUBMISSION OF PROJECT REFERENCES FOR PRE-QUALIFICATION EXPERIENCE 108ANNEXURE 11: TEAM COMPOSITION AND TASK ASSIGNED 109ANNEXURE 12: FORMAT FOR CVs OF KEY PROFILES 110ANNEXURE 13: TEMPLATE FOR COMMISSIONING CERTIFICATE 112ANNEXURE 14: MANPOWER DEPLOYMENT SCHEDULE 113ANNEXURE 15: INDICATIVE TO-BE PROCESS 114ANNEXURE 16: Infrastructure to be provided by the RSDC at the State Data Center: 119ANNEXURE 17: UNDERTAKING FOR OPENING OF OFFICE IN JAIPUR 1204

RFP for Selection of SDA for Horticulture DepartmentABBREVIATIONS & DEFINITIONSAgreementThe Agreement to be signed between the successful bidder and RajCOMP InfoServices Ltd.Authorised SignatoryThe bidder’s representative/ officer vested (explicitly, implicitly, or through conduct)with the powers to commit the authorizing organization to a binding agreement (alsocalled signing officer/ authority having the Power of Attorney (PoA) from thecompetent authority of the respective Bidding firm).Bidder"Bidder" means any firm/ agency/ company/ contractor/ supplier/ vendor/ serviceprovider/ quoter responding to Invitation for Bids (IFB) and who is participating in theBidding process.Contract“The Contract” means a legally enforceable agreement entered into between RISLand the selected bidder(s) with mutual obligations.Contract/ Project PeriodThe “Contract” means a legally enforceable agreement entered into betweenRajCOMP Info Services Limited (RISL) and the selected bidder(s) with mutualobligations.COTSCommercial Off-The-ShelfCPCapex PaymentDay“Day” means a calendar day.DeITYDepartment of Information Technology, Govt. of IndiaDHDSDistrict Horticulture Development SocietyDoIT&CDepartment of Information Technology and Communications, Government ofRajasthan.DoHDepartment of Horticulture, Govt. of Rajasthan (on behalf of RHDS)5

RFP for Selection of SDA for Horticulture DepartmentEMDEarnest Money Deposit.GoIGovernment of India.Goods“Goods” means a tangible physical product that can be contrasted with a servicewhich is intangible i.e. all the products which the bidder is required to supply toPurchaser under the Contract.GoRGovernment of Rajasthan.ICTInformation and Communication Technology.IT/ ITeSInformation Technology/ Information Technology Enabled ServicesLCBSLeast Cost Based Selection Method (L1).LoILetter of IntentNeGPNational e-Governance Plan of Government of India, Department of InformationTechnology (DIT), Ministry of Communications and Information Technology (MCIT),New Delhi.NITNotice Inviting Tender.OEMOriginal Equipment ManufacturerOPOpex PaymentOSMOSYSOnline Service Delivery and Monitoring System for installation of Solar Pumps andNMMI programPANPermanent Account NumberPBGPerformance Bank GuaranteePDIPre Dispatch InspectionPCProcurement Committee (as per procurement manual).6

RFP for Selection of SDA for Horticulture DepartmentProject Site“The Project Site”, wherever applicable, means the designated project location orlocations as per the details mentioned in bidding document.Performance Security Deposit (also called as SD)PSD/ SDSubmission of the 5% amount of the Total Quoted/ Order Value by the Bidder and isretained till the successful completion of the project (as long as the bidder fulfils thecontractual agreement).Purchaser/ TenderingAuthorityPerson or entity that is a recipient of a goods and/ or services provided by a seller(bidder) under a purchase order or contract of sale (also called buyer), RHDS,Department of Horticulture (DoH) in this bidding/ RFP document.RFPRequest for Proposal (Bidding document), an early stage in procurement process,issuing an invitation for suppliers/ vendors/ service provider, through a competitivebidding process, to submit a proposal (bid) on a specific commodity or service.RHDSRajasthan Horticulture Development SocietyRISLRajCOMP Info Services Ltd.RSDCRajasthan State Data Centre at IT Building, Tilak Marg, C-Scheme, Jaipur, RajasthanServices“Services” means the services to be delivered by the selected bidder and as requiredto run the project successfully as per the Contract. A service is the intangibleequivalent of an economic good.SDASoftware Development AgencySLAService Level Agreement is a negotiated agreement between two parties wherein oneis Department of Horticulture and the other is the selected bidder (service provider).It is a service contract where the level and quality of service required is formallydefined. In practice, the term SLA is sometimes used to refer to the contracteddelivery time (of the service) or performance.SoWScope of WorkState GovernmentGovernment of Rajasthan (GoR).TPAThird Party Audit7

RFP for Selection of SDA for Horticulture DepartmentUATUser Acceptance TestingVATValue Added TaxWO/POWork Order/ Purchase Order1. INVITATION FOR BIDS (IFB) AND NOTICE INVITING TENDERThe RHDS/Department of Horticulture , Govt. of Rajasthan (GoR), invites electronic bid proposal (eBid)from competent and professional Information Technology (IT) Firms, who meet the minimum eligibilitycriteria as specified in this bidding document, for the design, development, implementation of OnlineService Delivery and Monitoring System for installation of Solar Pumps and NMMI(OSMOSYS), asdetailed in the section titled “ Scope of Work” of this RFP document.The OSMOSYS will be based upon open standards & state-of-art technologies designed in 3-tierarchitecture with the flexibility to expand/ upgrade and integrate with other existing/ proposed NeGP/GoR projects as per the requirements of RHDS/DEPARTMENT OF HORTICULTURE, GoR.The complete bidding document has been published on the websites http://eproc.rajasthan.gov.in, andhttp://www.horticulture.rajasthan.gov.in for the purpose of downloading. The downloaded biddingdocument shall be considered valid for participation in the electronic bidding process (eProcurement/eTendering) subject to the submission of required tender/ bidding document fee and RISL Processing Feein Cash/ Demand Draft and in favour of “Managing Director, RajCOMP Info Services Limited (RISL)”payable at “Jaipur”. A copy of the tender/ bidding document fee receipt and RISL Processing Fee must beenclosed along with the Technical bid/ proposal failing which the bid will be summarily rejected.Bidders who wish to participate in this bidding process must register on http://eproc.rajasthan.gov.in(bidders already registered on http://eproc.rajasthan.gov.in before 30-09-2011 must register again).To participate in online bidding process, Bidders must procure a Digital Signature Certificate (Type III) asper Information Technology Act-2000 using which they can digitally sign their electronic bids. Bidders canprocure the same from any CCA approved certifying agency, i.e. TCS, safecrypt, Ncode etc. Bidders whoalready have a valid Digital Signature Certificate (DSC) need not procure a new DSC.A “single stage-two envelope” selection procedure shall be adopted. Bidder (authorised signatory) shallsubmit their offer on-line in Electronic formats both for technical and financial proposal. However,Demand Draft (DD) for Tender document fees, RISL Processing Fees and EMD should be submittedphysically at the office of Tendering Authority as prescribed in NIT and scanned copy of same should alsobe uploaded along with the technical bid/ cover.8

RFP for Selection of SDA for Horticulture DepartmentRHDS/RISL will not be responsible for delay in online submission due to any reason. For this, bidders arerequested to upload the complete bid well advance in time so as to avoid 11th hour issues like slowspeed; choking of web site due to heavy load or any other unforeseen problems.Bidders are also advised to refer “Bidders Manual Kit” available at eProc website for further details aboutthe e-tendering process.Training for the bidders on the usage of e-Tendering System (eProcurement) is also being arranged byRISL on regular basis. Bidders interested for training may contact e-Procurement Cell, RISL for bookingthe training slot.Contact No: 0141-4022688 (Help desk 10 am to 6 pm on all working days)e-mail: eproc@rajasthan.gov.inAddress : e-Procurement Cell, RISL, Yojana Bhawan, Tilak Marg, C-Scheme, JaipurPlease note that a Pre-Bid meeting of the prospective bidders, who have purchased the tender/ biddingdocument, is scheduled as per the details specified in Notice Inviting Tender (NIT) below. The objectiveof this meeting is to address the queries of the prospective bidders related to the Project/Biddingdocument.No contractual obligation whatsoever shall arise from the RFP/ bidding process unless and until a formalcontract is signed and executed between the tendering authority and the successful bidder(s).RHDS disclaims any factual/ or any other errors in this document (the onus is purely on the individualbidders to verify such information) and the information provided herein are intended only to help thebidders to prepare a logical bid-proposal.9

RFP for Selection of SDA for Horticulture DepartmentNOTICE INVITING TENDER-NITREFERENCE NO: DH/MIS/SOLAR/WEB/2012-13/2877 DATED: 17/18 /07/2013RHDS/Department of Horticulture, Govt. of Rajasthan (GoR), invites Technical & Financial eBids/ proposals fromthe eligible Information Technology (IT) firms for submission of offers for The implementation of Online ServiceDelivery and Monitoring System for installation of Solar Pumps and NMMI program (OSMOSYS) project forRHDS/DEPARTMENT OF HORTICULTURE, GoR. The proposals shall only be submitted through eTendering systemat www.eproc.rajasthan.gov.in .The bidding schedule is as follows:Nature of the ProjectSelection of a System Integrator/ Service Provider/SDA forthe implementation of Online Service Delivery andMonitoring System for installation of Solar Pumps andNMMI(OSMOSYS) Project for RHDS/ Department ofHorticulture, Govt. of Rajasthan.Cost of Tender Document(non-refundable)Rs. 1000/- (Rupees One Thousand Only)RISL Processing Fee (non-refundable)Rs. 1000/- (Rupees One Thousand Only)Estimated Project CostRs. 24.5 lacs (Rupees Twenty four lacs fifty thousand Only)Earnest Money Deposit (EMD)Rs. 0.50 Lacs (Rupees Fifty thousand Only)Publishing Date/ Time20/07/2013 at 05:00 PMRFP Download Start Date/ Time31/07/2013 at 11:00 AM onwards05/08/2013 at 03:00PMCommittee Room,Date, Time& Venue of Pre-Bid MeetingFirst Floor, Pant Krishi BhawanBhagwan Dass RoadJaipur (Rajasthan)Date and Time for submission of Pre-Bid queriesand their responses06/08/2013 at 05:00PM(Queries by bidders)12/08/2013 at 05:00PM(Responses by DoH)Bid submission Start Date/ Time13/08/2013 at 11:00 AM onwards10

RFP for Selection of SDA for Horticulture DepartmentRFP Download End Date/ Time21/08/2013 at 02:00PMBid submission End Date/ Time21/08/2013 at 03:00PMSubmission of Banker’s Cheque/ Demand Draft forTender Fee, EMD, and Processing FeeFrom 03:00PM onwards on 21/08/2013 and up to02:00PM on 22/08/2013Technical Bid Opening Date/ Time23/08/2013 at 11:00 AMFinancial Bid Opening Date/ TimeWill be intimated later to the Technically qualified biddersWebsites for downloading Tender Document,Corrigendum’s, Addendums etc.http://eproc.rajasthan.gov.inhttp://horticulture.rajasthan.gov.inBid Validity120 Days from the date of bid submission* In case, any of the bidder fails to physically submit the Banker’s Cheque/ Demand Draft for Tender Fee, RISLProcessing Fee and EMD up to 02:00PM on 22/08/2013, the Bid of the bidder shall not be accepted. The Banker’sCheque/ Demand Draft should be drawn in favour of “Member Secretary RHDS,” payable at “Jaipur” from anyScheduled Commercial Bank.Member Secretary RHDS & CommissionerDate:31/07/2013Department of HorticultureJaipur (Rajasthan)11

RFP for Selection of SDA for Horticulture Department2. BACKGROUND INFORMATION2.1. Project Profile2.1.1. Thematic Focus/ Project ObjectivesThe National Solar Mission is a major initiative of the Government of India and StateGovernments to promote ecologically sustainable growth while addressing India’s energysecurity challenge. It will also constitute a major contribution by India to the global effort tomeet the challenges of climate change.India is a tropical country, where sunshine is available for longer hours per day and in greatintensity. Solar energy, therefore, has great potential as future energy source. It also has theadvantage of permitting the decentralized distribution of energy, thereby empowering people atthe grassroots level.Based on this vision a National Solar Mission is being launched under the brand name “SolarIndia”.2.1.2. Importance And Relevance Of Solar Energy For IndiaCost: Solar is currently high on absolute costs compared to other sources of power such as coal.The objective of the Solar Mission is to create conditions, through rapid scale-up of capacity andtechnological innovation to drive down costs towards grid parity.Scalability: India is endowed with vast solar energy potential. About 5,000 trillion kWh per yearenergy is incident over India’s land area with most parts receiving 4-7 kWh per sq. m per day.Hence both technology routes for conversion of solar radiation into heat and electricity, namely,solar thermal and solar photovoltaics, can effectively be harnessed providing huge scalability forsolar in India.Environmental impact: Solar energy is environmentally friendly as it has zero emissions whilegenerating electricity or heat.Security of source: From an energy security perspective, solar is the most secure of all sources,since it is abundantly available. Theoretically, a small fraction of the total incident solar energy (ifcaptured effectively) can meet the entire country’s power requirements. The solar imperative isboth urgent and feasible to enable the country to meet long-term energy needs.12

RFP for Selection of SDA for Horticulture DepartmentHorticulture Department, GoR is the nodal agency for implementing the “Jawaharlal NehruNational Solar Mission” (JNNSM) in the State of Rajasthan.The Department contemplates to set up 10000 Solar Pump Sets during 2013-14. The program isframed out of Hon’ CM’s Budget Declaration 2013-14. Application process for the program hasalready been started w.e.f. 27-05-2013. The proposed financial outlay is Rs. 500 Crores.The Department is also nodal agency for implementation of National Mission for Micro Irrigationwhich is being implemented for increasing efficiency of irrigation under various crops. Thedepartment provides assistance to farmers for installation of drip and sprinkler systems. Thescheme provides for assistance in form of subsidy to farmers for installation of various microirrigation initiatives such as sprinklers, drip, mini sprinklers of various specifications. The annualallocation of the program is Rs. 311 Crores for 2013-14.For above mentioned purposes, Horticulture Department intends to develop end to end webbasedapplication software for “Online Service Delivery and Monitoring System for Solar Pumpsinstallation under Solar Mission Program and implementation of National mission for MicroIrrigation (NMMI) program” to fulfill the purpose of effective implementation and monitoring ofthe Service Delivery of Solar Pumps and NMMI components such as drip, sprinklers etc. amongthe farmers/users.It is contemplated that application development (inclusive of the support for five years) may beout sourced in guidance of the DoIT&C representative. Hardware infrastructure of the RajasthanState Data Centre (RSDC) will be used to launch the application software.2.1.3. Need And BenefitsThe objective of the project is to improve the efficiency of execution of the solar mission andnmmi programs and to pass on the benefits of efficient and well managed implementation ofschemes to beneficiaries and all stakeholders. Since, the program has grown to such a scale thatmicro level monitoring form apex level has become challenging, besides this imparting structuredand uniform implementation of the program across the state can only be facilitated when wedevise an online tool for implementation and monitoring of these programs. The broadobjectives include:Uniform and timely implementation of the programs. Transparent implementation and e-transactions through payment gateways/rtgs. All stake holders will remain well informed about status of implementation at everyinstance. It will strengthen the monitoring system and accountability. It will facilitate building of database at every level of execution.13

RFP for Selection of SDA for Horticulture Department It will impart easy access to information to all the beneficiaries Improved service delivery to citizens2.1.4. Brief Technical Solution RequirementsThe bidder is responsible to provide the best of class technical solutions as per the equirementsin the Scope of Work provided in Chapter 4 of the RFP document. The web based applicationsoftware is conceptualised as a centralized web based application to be accessed by all thestakeholders (State government, Department of Horticulture, Manufacturers and Farmers)across the state.The application s/w development work shall comply with the respective guidelines issued byDoIT&C, Government of Rajasthan and Department of Electronics and Information Technology(DeitY), Government of India (GoI). For detailed technical solution requirements, bidders mayrefer to subsequent chapters/ sections of this bidding document.2.1.5. Brief Scope Of WorkThe scope involves study, design, development, integration, testing and implementation of web basedapplication software for DEPARTMENT OF HORTICULTURE, GoR. The indicative To-Be process flow ismentioned in annexure – 15. The Functional Requirements Specifications (FRS) based upon the indicativeTo-Be process is to be developed by the successful bidder after appropriate study.Scope of services during implementation phase:The broad scope of services are mentioned below.i. System study and design.ii. Application software developmentiii. Data preparation.iv. Training and capacity building.v. Application Roll out and Go live.2.2. Implementing And Participating Agencies (Stakeholders)S. No. Stakeholders Roles1. Directorate of Horticulture Program ImplementationMonitoring of program for Successful ImplementationFund Management and transfer to subordinate officesGeneration of Utilization Certificates2. Divisional Officers Divisional level monitoring of the program14

RFP for Selection of SDA for Horticulture Department3. District Level Officers Actual implementation of the program4. Manufacturers/ Dealers Manufacture of equipmentRequest for PDIUploading details of PDIInstallation of pumps through dealers.Appointment of dealers5. Farmers/ other beneficiaries Actual beneficiary of the department2.3. Target Group (Audience/ Beneficiaries)a) RHDS/Department Of Horticulture Internal UsersUploading Targets for districtsEmpanellment of manufacturersFund transferExecution of PDIMonotoring of Programb) Divisional level officersProgram Monitoring in assigned districts.Necessary Authorisation after Physical verification.Progress Reporting.c) District level officersProgram Execution and Monitoring in assigned districts.Necessary Authorisation after Physical verification.Progress Reporting.d) ManufacturersManufacture of equipmentRequest for PDIUploading details of PDIInstallation of pumps through dealers.Appointment of dealers.e) Farmers/ BeneficiariesEnd User of the Program15

RFP for Selection of SDA for Horticulture Department2.4. Expected Project Outcomes2.4.1. Expected BenefitsThe expected major benefits of the project to various stakeholders are discussed below:S. No. Stakeholders Expected Benefits1. Directorate of Horticulture Better Program ImplementationTransparent Execution of the ProgramTimely Generation of necessary reportsAutomation of records and query processing for betterdecision making2. Divisional Officers Better Program ImplementationTransparent Execution of the ProgramTimely Generation of necessary reportsAutomation of records and query processing for betterdecision making3. District Level Officers Transparent execution of the programQuick implementation by better coordination andvisible flow status of the program to all stakeholders.Timely Generation of necessary reportsEnhanced data management Mechanism4. Manufacturers/ Dealers Real time tracking of the status of their service andgoods delivery5. Farmers/ other beneficiaries Online application submissionEnhanced transparency in the overall processReal time tracking of applications and service delivery16

RFP for Selection of SDA for Horticulture Department2.5. About Department Of HorticultureThe department of Horticulture, Govt of Rajasthan is entrusted with execution of various centrally and statefunded programs for the development of Horticulture in the state. At present the developmental programs beingimplemented by central funds include National horticulture Mission Program, National Mission on MicroIrrigation, National Bamboo Mission, Medicinal plant Mission and Jawahar Lal Nehru Solar Mission/ Clean EnergyFund.2.6. Geographical Coverage Of RHDS/Department Of HorticultureRHDS/Department of Horticulture have the following offices across the state of Rajasthan.S. No. Office Number of offices1. Directorate of Horticulture 12. Divisional Officers 63. District Level Officers 332.7. Key Functions Of RHDS/Department Of HorticultureThe key function wise details of activities of RHDS/Department of Horticulture are as follows. Execution of various Horticulture development programs. Assisting farmers for Area expansion of various fruit, vegetables, spices and medicinal crops. Assisting farmers to adopt protected cultivation by installation of green house and shade nets. Assisting farmers to adopt efficient irrigation techniques like drip, sprinkler and mini sprinklers. Assist farmers to adopt organic cultivation of crops. Assist entreprenures to utilise market surplus for proccessing so as to avoid gluts. Guidance to farmers in their horticulture activities.17

RFP for Selection of SDA for Horticulture Department3. ELIGIBILITY CRITERIAS.No.BasicRequirementSpecific RequirementsDocuments Required1 Legal Entity The Bidder can be an individual company orfirm. The Bidder should be a companyregistered under Indian Companies Act,1956 or a partnership firm registered underIndian Partnership Act, 1932 or aproprietorship firm registered under shopact and VAT registration .2 Turnover fromIT/ITeSAverage Annual Turnover of the bidder fromIT/ ITeS during each of the last threefinancial years, (2010-11 2011-12 and 2012-13)as per the last published audited balancesheets), should be at least Rs. 1.00 Crores.3 Net Worth The net worth of the bidder in the lastfinancial year, i.e. 2012-13, should bepositive.4 TechnicalCapabilityThe bidder must have successfullycompleted at least One softwaredevelopment project of value of Rs. 20 lacsor above in India. The project should besimilar in nature including applicationdevelopment (web based application)Operation and maintenance servicesanywhere in India for state / central Gove. /PSUs in the last three years from the date ofsubmission of bid documentORCopy of the Certificate ofIncorporation and registrationcertificatesCA Certificate with CA’sRegistrationNumber/ SealCA Certificate with CA’sRegistrationNumber/ Seal Project reference formatas per Annexure – 16 Work CompletionCertificates from theclient; OR Work Order +Self Certificate ofCompletion (Certified bythe Statutory Auditor); ORWork Order + PhaseCompletion Certificatefrom the clientThe bidder must have successfullycompleted at least Two softwaredevelopment project of value of Rs. 12.5 lacsor above in India. The project should besimilar in nature including applicationdevelopment (web based application)Operation and maintenance services18

RFP for Selection of SDA for Horticulture DepartmentS.No.BasicRequirementSpecific Requirementsanywhere in India for state / central Gove. /PSUs in the last three years from the date ofsubmission of bid documentDocuments Required5 Taxregistrationand clearanceThe bidder should have a registered numberofi. VAT/Sales Tax where his business islocatedii. Service Taxiii. Income Tax / Pan number.The bidder should have cleared his VAT/CSTdues up to 31.03.2013 to the Government.6 Certifications The bidder must possess at the time ofbidding, a valid below certifications: ISO 9001:2008 (For QualityManagement System) certification7 MandatoryCertificationsBidder should: -a) not be insolvent, in receivership,bankrupt or being wound up, not haveits affairs administered by a court or ajudicial officer, not have its businessactivities suspended and must not bethe subject of legal proceedings for anyof the foregoing reasons;b) not have, and their directors andofficers not have, been convicted of anycriminal offence related to theirprofessional conduct or the making offalse statements or misrepresentationsas to their qualifications to enter into aprocurement contract within a period ofthree years preceding thecommencement of the procurementprocess, or not have been otherwisedisqualified pursuant to debarmentproceedings;c) not have a conflict of interest in theprocurement in question as specified inthe bidding document.comply with the code of integrity asCopies of relevant certificatesofRegistrationVAT/CST clearance certificatefrom the Commercial TaxesOfficer of the CircleconcernedCopy of a valid certificateA Self Certified letter as perAnnexure-3: Self-Declaration19

RFP for Selection of SDA for Horticulture DepartmentS.No.BasicRequirementSpecific RequirementsDocuments Requiredspecified in the bidding document.8 ManpowerStrengthThe bidder must have a minimum strengthof 50 IT / software professionals / domainexperts on their permanent rolls.9 Local Presence The Bidder should have their own officelocated at Jaipur. If the bidder, at the time ofbidding, does not have a local support officeat Jaipur an undertaking on the bidders’letter head (as a part of the cover letter atAnnexure - 4) that an office will be openedby the bidder (if selected for the award ofthe contract) within 2 months from the dateof issue of LoI, should be submitted by thebidder.Self Certification by theauthorized signatory withclear declaration of staff –year wise, level/designationwise.Declaration as a part of thecover letter as per the formatgiven at Annexure –17Note:1. The bidder/ firm are requested to kindly adhere to the order of documents as mentionedabove. Also, all the required documents should be properly annexed as indicated above alongwith an Index Page.2. In addition to the provisions regarding the qualifications of the bidders as set out in (1) above: -a. the procuring entity shall disqualify a bidder as per the provisions under “Clause: Exclusion/Disqualification of bids in Chapter-5: ITB”; andb. the procuring entity may require a bidder, who was pre-qualified, to demonstrate itsqualifications again in accordance with the same criteria used to pre-qualify such bidder. Theprocuring entity shall disqualify any bidder that fails to demonstrate its qualifications again, ifrequested to do so. The procuring entity shall promptly notify each bidder requested todemonstrate its qualifications again as to whether or not the bidder has done so to thesatisfaction of the procuring entity.20

RFP for Selection of SDA for Horticulture Department4. SCOPE OF WORK, DELIVERABLES AND TIMELINES4.1. Detailed Scope of Work (SoW)The broad scope of work for the successful bidder during the period of contract/ engagementwould include (but not limited to): -The bidder shall be responsible to undertake various project activities but not limited to the following:Application software development and integrationData PreparationTraining and Capacity BuildingDeployment of Application at SDC and Commissioning (Go-Live) Application Support and Maintenance4.1.1. Application software development and integrationThe System Integrator needs to ensure the application development process as per thestandard life cycle of Software Development. The SDA shall carry out the following activitiesduring application development and integration.i. System Requirement Studyii.The SDA shall be responsible to conduct detailed study of the legacy system beingfollowed for Solar Pump Program and National Mission on Micro Irrigation Program(NMMI). The SDA shall carry out a detailed systems study to define the FunctionalRequirements Specifications (FRS) and formulate the System RequirementsSpecifications (SRS). Under this category of the scope the SDA will be responsible forthe following:a) Preparation and Finalization of Functional Requirement Specificationb) Preparation of System requirement Specification (SRS) as per the latest IEEEtemplatec) Preparation of other documents, project reports as requiredDevelopment of Software Application and Web based applicationPreparation of Software Design Document including Class Diagram, ER Diagram/Database table structure, Traceability Matrix etc.a) The SDA shall prepare & submit System Design Document (SDD) / ProcessDesign Report based on principles of enterprise and service orientedarchitecture to provide for a secure and scalable application software. Thedesign should be modular. He shall submit the SDD including Solution Architecture Application Architecture Network Architecture Security Architecture21

RFP for Selection of SDA for Horticulture Department Deployment Architecture Database Designb) An industry standard methodology should be adopted for SoftwareEngineering, covering the entire SDLC (Software Development Life Cycle).c) The bidder shall be responsible for the development ofi. Web based application as per the guidelines issued by the Govt. of Indiaand Govt. of Rajasthan for the development of the government websites/applications like GIGW etc.a. The Web Based Application should have provision ofinformation pertaining generally for masses related to theHorticulture Program related information (requirement to thiseffect will be frozen in the SRS)b. The Web Based Application should have provision for variouskinds of users for the Horticulture department for access tothe web based application for administration purpose,dashboard of vital statistics for higher officials, operationsrelated to Horticulture Program and other module and togenerate MIS reports as per the requirements of thedepartment. (requirement to this effect will be frozen in theSRS)c. The Web Based application should have the provision forsubmission of standard and customized queries by thestakeholders based on the user access permission. The scopeof customization of queries shall be decided and frozen duringthe SRS stage in consultation with the department.ii.Integration with Class II type Digital Signature.a. Digital signature for the users shall be provided by theGovernment of Rajasthan. The SDA needs to make theapplication compatible with these digital signatures so thatdigitally signed documents / outputs can be generated.22

RFP for Selection of SDA for Horticulture Departmentiii.iv.The envisaged solution should support at least Unicode 5.1/ 6.0 standardbased Bi-lingual versions for user interface. It is expected to be in Hindi andEnglish (India) languages. The users should see the labels and captions onselected language and additionally be able to feed-in their data in thelanguage of their own choice as per the requirement. Also, the SDA musttranslate, at its own, the equivalent Hindi Captions for the English version(without altering the meaning) of the Web based application and the samemust be submitted to the department of Horticulture for approval beforeimplementation/ uploading or vice-versa.To maintain information security during transaction the developedapplication should support both HTTP and HTTPS (SSL certificate to bedeployed by the bidder on the Web/ Application Server for the entireproject duration).d) The Application must have integrated security/ monitoring features with thefollowing: -o Definition of Roles and Userso Define Role-wise add/ edit/ view/ delete rights for each Entry Form/ Reportin all moduleso Digital Time and User Stamping of each transactione) Audit trail should be maintained, all deleted & edited records should betraceable and copy of all editions/ deletions should be available with MISreporting of the same. The audit trail should be preserve in securely and Nouser other than authorised should be allowed to modify audit record.f) The Web based MIS application and the software application developed shouldbe compatible with all the common web browsers i.e. Web based MISapplication and the software application so developed should be browserindependent.g) The SI shall have to maintain an web based online call log register with all thenecessary details/ references and submit the report from same to the nodalofficer as and when required.23

RFP for Selection of SDA for Horticulture Departmentiii.a) Software Testing of the Web based MIS applicationb) The cost of the testing (other than Third Party auditing) shall be borne by thebidderc) The selected bidder shall be responsible for the following: Conducting testing of various components/ modules of the softwaredeveloped, as per the latest version of the IEEE 730 standards. Designing the Testing strategy, Test Cases Obtaining sign-off on testing approach and plan.Deployment and Configuration of Web based applicationa) The SDA shall obtain Safe to Host Certificate (on his cost from the agenciesempaneled by cert.in, GoI)b) The selected SDA shall be provided with required infrastructure at RajasthanState Data Centre (RSDC) to host application.c) The bidder shall be responsible to coordinate with RSDC operator to host, installand configure and deploy web based application covering all modules web basedapplication (OSMOSYS) at RSDC Jaipur. SDA shall adhere with the rules andregulation of RSDC.d) Configuration with RSDC infrastructure: The selected bidder shall be responsibleto configure the web based application with existing infrastructure at RSDC likeDNS Server, backup server, EMS server, application load balancer etc.iv.Integration with External Agencies:a) Integration with Payment Gateway: The selected bidder would be responsible forintegrating the available payment gateway(s) at RSDC with the proposed webbased application, for facilitating necessary payments made during the processthrough web based application whenever required, for making online payments.Support for integration with the available payment gateway shall be provided byHorticulture Department in consultation with the Department of InformationTechnology & Communication, government of Rajasthan. The transactioncharges, if any, shall be borne by Government of Rajasthan.b) Integration with SMS Gateway: The Web based MIS application & softwareApplication must facilitate, from the day one, the available SMS gateway (MSDG)at RSDC for automatically sending the required details/ information through SMSto the designated stakeholders of the Program as per the requirement of the24

RFP for Selection of SDA for Horticulture DepartmentProgram. The recurring SMS charges, if any, shall be borne by Government ofRajasthan.c) Integration with Digital Signature.Digital signature for the users shall be provided by the Government of Rajasthan.The SDA needs to make the application compatible with the digital signatures sothat digitally signed documents / outputs can be generated in addition to variouslevels of authentication.v. User Acceptance Testing (UAT)a) Preparation and submission of detailed FAT/ UAT plans/ schedules/ procedures/formats.b) Prepare various use cases and scenariosc) Performing Hardware and Software Testing: Conducting testing of variouscomponents/ modules of the software developed, as per the latest version of theIEEE 730 standards. The bidder shall be required to share the testing documentsand standards with the designated S/w testing team, wherever applicable/required.d) Assist Purchaser in carrying out user acceptance of solution.e) System Test Cases with Resultsf) UAT Case and Resultsg) Rectifying the Software application/ issues/ bugs reported during the testingupto the satisfaction of Horticulture department.h) Final approval/user acceptance of the software and system shall be given byHorticulture department after successful implementation and testing. This is theresponsibility of the SDA to obtain the UAT approval from the Horticulturedepartment.4.1.2. Data PreparationThe Selected SI shall be responsible to undertake and complete data digitization and migrationas per the following:i. Data MigrationThe SI shall be responsible to migrate legacy data of the program implementation for 2011-12,2012 -13 and 2013-14 into the software developed. The department has already digitized datapertaining to information of beneficiaries which is available in MS Excel Format. No of existing records for solar pumps- 16000 records (approx) {each record has 50numbers of columns)25

RFP for Selection of SDA for Horticulture Departmentii. No of records for NMMI- 3.5 lacs records (approx.) {each record has 40 numbers ofcolumns}Data DigitizationThe SDA shall be responsible for reviewing the quality of existing data that needs to bemigrated. Some of the existing data might be incomplete and some of the fields might bemissing in the existing database, the department shall provide the completed data to the SDAand the SDA needs to digitize the missing data and prepare the overall database beforemigration to ensure completeness of the new database to be created.4.1.3. Training and Capacity Buildingi. Training of staff is essential for ensuring that the software developed is actually put to use.Hence, the selected bidder shall also ensure a proper hands-on training to the designated enduserson the application developed so as to make them well conversant with thefunctionalities, features and processes built in the application.ii.iii.iv.Training could have multiple sessions as per the need and requirement of the project/application. Hence, SDA shall conduct Training Needs Analysis of all the concerned staff anddrawing up a systematic training plan.The content of the training plan and schedule shall be mutually decided by HorticultureDepartment and the selected bidder.Retraining the staffs, whenever significant changes are made in the application and/orpersonnel.v. The bidder shall take training feedback from the trainees, and submit along with invoice raisedfor the payment.vi.vii.viii.ix.In case more than 30% of the respondents suggest that the training provided to them wasunsatisfactory or less than satisfactory, then SDA would re-conduct the same training at noextra cost.SDA shall deliver training to end users utilizing the deployed infrastructure at the designatedlocations. Role-based training for the identified personnel will be carried out at Location to bedecided and provided by the Horticulture Department.The requisite training infrastructure like computers, projector with screen shall be provided bythe Horticulture Department.The SDA shall provide instructor, training material (role based), the language of trainingmaterial shall be in Hindi and English.26

RFP for Selection of SDA for Horticulture DepartmentS.NoTraining ModulesTime period ofeach session (inhrs.)1. Benefits of Program 22. Role based Training for the Directorate Officials/ Field Officials8Simulated training on the developed Web Based Application3. Role Based Training for Manufacturers / Dealers 84. Role Based Training for other Beneficiaries 85. Train the Trainer 16x. The SDA shall be responsible for providing morning and evening tea and snacks for each batchas per the training schedule. Working Lunch shall be arranged by the departmentxi.Indicative Syllabus for each training modules:S.NoTraining ModulesIndicative Syllabus1. Benefits of Program Basic introduction to e-Governance andbenefits of ICT in e-Governance Introduction to the concept of ProgramBenefits of Program and expectations from theusers2. Role based Training: for theDirectorate Officials/ FieldOfficialsSimulated training on thedeveloped e-Challan Applicationusing Handheld/ mobile device3. Role Based Training forManufacturers/ dealers4. Role Based Training for otherBeneficiaries This module is required to train the officers atvarious levels in operating all the modules ofWeb Based Application. The training is to beprovided to the Department staff dependingupon their roles and responsibilities in theservice workflow. Training would includemechanism for demonstration, practicalexercises and evaluation of trainees. Duringthis training, the trainees could also be askedto carry out the routine functions using thesoftware.5. Train the Trainer This training is provided to a select departmentofficials who can act as Master trainers andthose who can train their colleagues27

RFP for Selection of SDA for Horticulture Departmentxii.xiii.The SDA shall be responsible for conducting refresher training course for all the modulesexcept “benefits on Program” module in every six months for the selected Departmentpersonnel. The Horticulture department shall select the trainees for all the training courses.The SDA shall ensure that all the training documentation in Hardcopy and Softcopy is in place(user training, operation procedures, visual help-kit, FAQs etc.).The objective of conducting such trainings would be to give first-hand view of benefits of usingWeb Based Applications. Such specialized training will help the Horticulture Department torealize the benefits of program against the old ways of execution of the program.The bidder has to quote training cost as per the Table A of financial bid for evaluation purposeonly. Payment for training shall be made to the SDA on the basis of actual trainees trained.4.1.4. System Integration and Commissioning (Go Live)i. The data from all the project locations would arrive at the central site i.e. RSDC, Jaipur.ii.iii.iv.The SDA shall integrate application software, sms gateway and payment gateway andcommission the whole project. The purchaser shall conduct Final Acceptance Testing on receiptof intimation of commission of the whole project from the bidder. Only after the acceptance ofFAT reports by Horticulture department the entire project would be deemed to have beencommissioned. After the successful commissioning of the project, the system would bedeclared as Go-Live and enter into Support and Maintenance phase and the selected bidderwould also be issued a commissioning certificate by Horticulture Department.SDA should provide all related documents viz. user manual (Role wise) as mentioned in this RFPdocument.Transferring the ownership of all software developed/ customized/ configured/ procured. Alllicenses & support related documents should be in the name of Horticulture Department.The SDA shall be responsible to extend support to all the Department Personnel to ensuresuccessful roll-out of the Web Based Application.28

RFP for Selection of SDA for Horticulture Department4.1.5. Application Support & Maintenance (O&M)The SDA shall be responsible for Support and Maintenance activities for five years (2 years on site andfor the rest three years offsite) post successful go-live of the application. The broad activities to beconducted by the SDA during the Support and Maintenance Phase are mentioned below:4.1.5.1. Helpdesk Support (Incident/ Problem Management)A) The SDA would setup a helpdesk with one executive on 10x5 basis at directorate,Jaipur. to setup helpdesk the horticulture department shall provide a dedicatedtelephone line at the helpdesk. any call made by user shall be received by therepresentative of horticulture department at the helpdesk. this representative shallmake a note of the time and type of problem being reported by any user. therepresentative of the horticulture department shall transfer the call to the executiveof SDA for necessary actions on the reported issue. the SDA shall be responsible forresolution of the issue and upon resolving the reported issue, the SDA shall intimatethe representative of horticulture department at directorate about the resolution.the representative of horticulture department shall cross check with the end userwho had reported the issue and the representative shall note the time of thecomplete resolution of the reported issue. the time take for resolving any issue shallbe noted by the representative of the horticulture department.B) Help desk should be able to performHandle issues of the department officials in the field and other relatedstakeholders.The helpdesk persons should be accessible to all the project locations andtheir end-users on telephone/ e-mail/ chat.The SDA shall have to maintain a web based online call log register withall the necessary details/ references and submit the report from same tothe nodal officer as and when required. the SDA will also provide a loginto the department official sitting at the directorate for logging and viewthe status of the complaint. the format of the report would be mutuallydecided later at appropriate time.Once the complaint is registered by department official into the system atcontrol room, the system will create a ticket for the problem reported.the problem / ticket should be closed only by him after the resolution ofthe problem.Helpdesk staff shall escalate the problem to the project manager andmaintain the log/ status of the complaint in the online call log register.Reply to the queries/ feedback/ suggestions/ complaints from all thestakeholders.Help desk should provide handholding support at all project locationthrough online/telephone line.29

RFP for Selection of SDA for Horticulture Department4.1.5.2. Support Services for Web based applicationa) The SDA shall be responsible for deploying sufficient manpowera. at least 1 Project Manager and 1 Software Developer and 1 DatabaseAdministrator for first three months after Go-Liveb. After three months of Go Live, one software developer for Support andMaintenance phase of 2 years at the NOC of RSDC for application support/maintenance purpose in consultation with the Data Centre Operator (DCO).b) Overall administration, operations, monitoring, maintenance of the deployed Web basedapplication and the Database to ensure the desired uptime.c) To ensure periodic backup and recovery of Database, application and web content as per RSDCpolicy.d) During O&M period Horticulture Department may request SDA, to make necessary changes inthe layout, colour schema, MIS reports format, input forms layout. However, these changesshall be suggested keeping in view that it should not transform in database schema. The SDAshall be responsible to make these changes at No extra cost to purchaser.e) Administration, support & maintenance throughout the project period. The SDA shall providesupport on following activitiesMinor changes in developed applicationBugs Fixing reportedf) Back office support required to update Web based application. Maintain version control andarchives of source code, and web site content and databaseg) Download definitions/ patches/ updates/ service packs of the deployed third partytools/middle ware Software, this includes infrastructure at RSDC and Horticulture Departmentselected offices and to ensure the desired uptime.4.1.5.3. MIS Reports:a) The SDA shall have to submit certain key deliverables which are mentioned hereunder.However, in addition to the reports/ deliverables as indicated below, SDA shall prepare andsubmit all other required information in the desirable format as notified by the purchaserrelated to project.30

RFP for Selection of SDA for Horticulture Departmentb) The formats for all the reports shall be prepared by the SDA and submitted to the purchaser forapproval. The reports submitted by the SDA should strictly be in the approved format onlywhich, if required, may be revised from time to time.Sr.No.1.2.Activity Deliverable Frequency Time FrameSoftware licensemanagementBidder has to ensure upto date licensing of allthe software for theentire project periodNAEntire ProjectPeriodSLA Compliance Report Quarterly Within 1 Weekof end of eachQuarter4.1.5.4. Third Party Audit (TPA)a) A third party auditor, if required, may be selected and appointed by the HorticultureDepartment at its own cost.b) The audit may cover one or more of the following aspects of the project: -Functional requirement ReviewPenetration testing of the systems and networks (External and Internal)Application Security AssessmentSystem Performance Testing/ MonitoringReview and Assessment of Security PoliciesData Quality Reviewa) The SDA shall be required to share the testing documents and standards with thedesignated third party wherever applicable/ required..b) The purchaser may appoint the TPA for the entire project period including theOperation and maintenance period. The TPA may conduct bi-annual or annual auditsas per the decision of Horticulture Department.c) Based on the audit reports submitted by the TPA, the selected bidder shall make the31

RFP for Selection of SDA for Horticulture Departmentrequired changes to the website/ application and incorporate the suggestions of theauditor at no extra cost. The purchaser shall recover costs from the pending paymentsor performance security on failure of the bidder to make the required changes.4.2. Roles & Responsibilities (Stakeholder-Wise)a) Responsibilities of Horticulture Department Overall Project Management Conduct Project Implementation meeting Coordination with all the stakeholder involved for successful implementation of theproject Provide administrative support to the SDA Review and approve project management plan and deliverables of the implementationagency/ system integrator Verify / approve and release payments against the invoice raised by SDA Monitor the progress of the project Assist in getting statutory approval from the concerned authority Change Management Initiatives Selection of the trainees Identify, track issues and mitigate risksb) Responsibilities of Department of IT & Communication, RajasthanProvide technical advice to the Horticulture Department during the projectimplementationAssist the Horticulture Department in monitoring the progress of the projectProvide necessary infrastructure required at the State Data Centre for hosting the WebBased Application32

RFP for Selection of SDA for Horticulture Department4.3. Project Deliverables, Milestones & Time ScheduleScope of Work Milestone Deliverable(Reports/ Documents & Infra)Project Kick off Project Plan Detailed Project Plan with Timelines(.MPP/ .XLS or any other formatchosen by the bidder) Service Level Agreement (SLA) Performance Security DepositApplicationSoftwareDevelopmentand IntegrationPerform SystemStudy & Prepare FRS, SRS (Section 4.1.1. i)Development &Deployment of Webbased ApplicationS/w (Section 4.1.1. iito 4.1.1. vi) Approved Finalized FunctionalRequirement Specifications (FRS) Approved Software RequirementSpecifications (SRS) System Design Document (SDD) /Process Design Report Testing Methodology including testcases and test plan and Test Results UAT Sign off of web based MISApplication and application Software Safe To Host Certificate Handing over ofi. Source code of thedeveloped applicationii. Server and client editionperpetual licenses in thename of the purchaser forthe various middleware/ webbases MIS application/ andthird party tools by thebidder to run the application.Time ofcompletionT+1WeeksT1=T+4 weeks(includes 1week forapproving FRSand SRS bypurchaser)T2=T1+10weeks(Including 2weeks for timetaken for UATacceptance)DataPreparationTraining andCapacityBuildingPerform activities asper the scope definedin SoW (Section 4.1.2)of this RFPPerform activities asper the scope definedin SoW (Section4.1.3) of this RFP Successful data digitization ,migration & validation of the overallMaster Data Built-up activity and itsaccessibility through the Web basedapplication S/w Training Completion certificate to allNominated employees ofHorticulture Department as per SoW Trainees Feedback. Training materialT3=T2 +4WeeksT3 + ActualNumber ofWeeks forconductingtraining.SDA has toconduct thetraining as persec 4.1 of this33

RFP for Selection of SDA for Horticulture DepartmentScope of Work Milestone Deliverable(Reports/ Documents & Infra)Application RollOut (Go-Live)Support andMaintenance fora Period of fiveyear postacceptance ofthe solutionGO-Live Publish Webbased applicationfor public Use Obtainingrequiredapprovals andproceduralformalities forhosting(Section 4.1.4.)FMS During Supportand MaintenanceSuccessfulcompletion ofSupport andMaintenanceactivities andsubmission ofassociateddeliverables everyquarter during theO&M phase of theproject.Support Web basedApplication S/WPerform activitiesrelatedtomaintenance of webbasedMISApplication S/w ,defined in SoWsection (Section4.1.5.2) Operation & User manual (Role wise) withvisual help kits Submission of CommissioningReport FAT (Final acceptance test ) anddeclaration of Go-Live Helpdesk for the technical &functional scope. MIS reports as per SOW (Section4.1.5.3.) Operation & maintenance Successfully Completion activitiesrelated to maintenance of webbased Application S/w , defined inSoW section (Section 4.1.5.2)Time ofcompletionRFP for actualnumber oftraineesidentified byHorticulturedepartmentfor eachmoduleT2+2WeeksDeclaration ofGo-Live + 3months ofObservationPeriod + 5Years SupportandMaintenance34

RFP for Selection of SDA for Horticulture DepartmentScope of Work Milestone Deliverable(Reports/ Documents & Infra)Maintenance /FacilityMaintenance servicesfor a period of 5 yearsfrom Go-LiveTime ofcompletionNote: it may be noted that the contract will be signed within 15 days of selection of thebidder.The entire activity should be completed within 4 months of signing of contract. This will befollowed by operations & maintenance phase for 5 years post successful commissioning ofthe project.It may also be noted that the time schedule for each milestone shown in the tableabove would be enforced independently, even though some of them are interdependent.This would have a cascading effect of penalties for delays in all othermilestones dependent on the precedent milestone. Therefore, the sda shall have tobe extremely careful in establishing an excellent project management set-up.However, any delay in the approval of the deliverable(s) submitted by the sda tohorticulture department shall not account for the delay on sda’s part.The selected bidder has to design and implement a very detailed plan ofimplementation that seeks to execute several activities in parallel, adopts criticalpath method and commits additional resources to activities falling behind schedule soas to keep up with the overall deadline of implementation as mentioned above. Thetime specified for delivery and other activities as mentioned in the table above shallbe deemed to be the essence of the contract and the successful bidder shall arrangesupplies and provide the required services within the specified period.T is the event marking horticulture department issuing the work order to thesuccessful bidder (including the submission of the required psd), who is also calledthe software development agency (sda).T1 is the event marked when horticulture department approved finalized frs and srsonce the respective reports are submitted by the sdaT2 is the event marked when horticulture department will provide user acceptance(uat) once the report is submitted by the sdaT3 is the event marked when horticulture department will provide approval to theschedule for data preparation. Sda shall be responsible for initiating the request fordata preparation.T4 is the event marked when horticulture department will provide approval to theschedule for training & capacity building. Sda shall be responsible for initiating thetraining schedule.35

RFP for Selection of SDA for Horticulture Department5. INSTRUCTION TO BIDDERS (ITB) & BIDDING PROCESS5.1. Sale of Bidding/ Tender Documentsa) The sale of bidding documents shall be commenced from the date of publication of NoticeInviting Bids (NIB) and shall be stopped one day prior to the date of opening of Bid. Thecomplete bidding document shall also be placed on the State Public Procurement Portal andeProcurement portal. The prospective bidders shall be permitted to download the biddingdocument from the websites and pay its price while submitting the Bid to the procuring entity.b) The bidding documents shall be made available to any prospective bidder who pays the pricefor it in cash or by bank demand draft, banker's cheque.c) Bidding documents purchased by Principal of any concern may be used by its authorised soleselling agents/ marketing agents/ distributors/ sub-distributors and authorised dealers or viceversa.5.2. Pre-bid Meeting/ Clarificationsa) Any prospective bidder may, in writing, seek clarifications from the procuring entity in respectof the bidding documents.b) A pre-bid conference is also scheduled by the procuring entity as per the details mentioned inthe NIB and to clarify doubts of potential bidders in respect of the procurement and therecords of such conference shall be intimated to all bidders and where applicable, shall bepublished on the respective websites.c) The period within which the bidders may seek clarifications under (a) above and the periodwithin which the procuring entity shall respond to such requests for clarifications shall be asunder: -a. Last date of submitting clarifications requests by the bidder: as per details of NIT.b. Response to clarifications by procuring entity: as per details of NITd) The minutes and response, if any, shall be provided promptly to all bidders to which theprocuring entity provided the bidding documents, so as to enable those bidders to takeminutes into account in preparing their bids, and shall be published on the respective websites.5.3. Changes in the Bidding Documenta) At any time, prior to the deadline for submission of Bids, the procuring entity may for anyreason, whether on its own initiative or as a result of a request for clarification by a bidder,modify the bidding documents by issuing an addendum in accordance with the provisionsbelow.36

RFP for Selection of SDA for Horticulture Departmentb) In case, any modification is made to the bidding document or any clarification is issued whichmaterially affects the terms contained in the bidding document, the procuring entity shallpublish such modification or clarification in the same manner as the publication of the initialbidding document.c) In case, a clarification or modification is issued to the bidding document, the procuring entitymay, prior to the last date for submission of Bids, extend such time limit in order to allow thebidders sufficient time to take into account the clarification or modification, as the case maybe, while submitting their Bids.d) Any bidder, who has submitted his Bid in response to the original invitation, shall have theopportunity to modify or re-submit it, as the case may be, within the period of time originallyallotted or such extended time as may be allowed for submission of Bids, when changes aremade to the bidding document by the procuring entity:Provided that the Bid last submitted or the Bid as modified by the bidder shall be consideredfor evaluation.5.4. Period of Validity of Bidsa) Bids submitted by the bidders shall remain valid during the period specified in the NIB/ biddingdocument. A Bid valid for a shorter period shall be rejected by the procuring entity as nonresponsiveBid.b) Prior to the expiry of the period of validity of Bids, the procuring entity, in exceptionalcircumstances, may request the bidders to extend the bid validity period for an additionalspecified period of time. A bidder may refuse the request and such refusal shall be treated aswithdrawal of Bid and in such circumstances bid security shall not be forfeited.c) Bidders that agree to an extension of the period of validity of their Bids shall extend or getextended the period of validity of bid securities submitted by them or submit new bid securitiesto cover the extended period of validity of their bids. A bidder whose bid security is notextended, or that has not submitted a new bid security, is considered to have refused therequest to extend the period of validity of its Bid.5.5. Format and Signing of Bidsa) Bidders must submit their bids online at eProcurement portal i.e. http://eproc.rajasthan.gov.in.b) All the documents uploaded should be digitally signed with the DSC of authorized signatory.c) A Single stage- two part/ cover system shall be followed for the Bid: -a. Technical Bid, including fee details, eligibility & technical documents37

RFP for Selection of SDA for Horticulture Departmentb. Financial Bidd) The technical bid shall consist of the following documents: -S. No. Documents Type Document FormatFee Details1. Bidding document Fee (Tender Fee) Proof of submission (PDF)2. RISL Processing Fee (eProc) Instrument/ Proof of submission(PDF)3. Bid Security Instrument/ Proof of submission(PDF)Eligibility Documents4. Bidder’s Authorisation Certificate As per Annexure-2 (PDF)5. All the documents mentioned in the“Eligibility Criteria”, in support of the eligibilityAs per the format mentionedagainst the respective eligibilitycriteria clause (PDF)Technical Documents6. Certificate of Conformity / No Deviation As per Annexure 47. Declaration by Bidder As per Annexure 58. Components to be Selected at RSDC As per Annexure 89. Team Composition As per Annexure 1110. CVs of Proposed resources As per Annexure 1211. Manpower deployment Schedule As per Annexure1412. Others as per the Technical Evaluation criteriamentioned in Sec 5.14b) Financial bid shall include the following documents: -S. No. Documents Type Document Format1. Covering Letter – Financial Bid On bidder’s letter head dulysigned by authorized signatory asper Annexure-6 (PDF)2. Financial Bid As per BoQ (.XLS) format availableon eProc portal38

RFP for Selection of SDA for Horticulture Departmentc) The bidder should ensure that all the required documents, as mentioned in this biddingdocument, are submitted along with the Bid and in the prescribed format only. Non-submissionof the required documents or submission of the documents in a different format/ contents maylead to the rejections of the Bid submitted by the bidder.5.6. Cost & Language of Biddinga) The Bidder shall bear all costs associated with the preparation and submission of its Bid, andthe procuring entity shall not be responsible or liable for those costs, regardless of the conductor outcome of the bidding process.b) The Bid, as well as all correspondence and documents relating to the Bid exchanged by theBidder and the procuring entity, shall be written only in English Language. Supportingdocuments and printed literature that are part of the Bid may be in another language providedthey are accompanied by an accurate translation of the relevant passages in English/ Hindilanguage, in which case, for purposes of interpretation of the Bid, such translation shall govern.5.7. Alternative/ Multiple Bidsa) Alternative/ Multiple Bids shall not be considered at all.5.8. Bid SecurityEvery bidder, if not exempted, participating in the procurement process will be required to furnishthe bid security as specified in the NIB.a) In lieu of bid security, a bid securing declaration shall be taken from Departments of the StateGovernment, Undertakings, Corporations, Autonomous bodies, Registered Societies andCooperative Societies which are owned or controlled or managed by the State Government andGovernment Undertakings of the Central Government.b) Bid security instrument or cash receipt of bid security or a bid securing declaration shallnecessarily accompany the technical bid.c) Bid security of a bidder lying with the procuring entity in respect of other bids awaiting decisionshall not be adjusted towards bid security for the fresh bids. The bid security originallydeposited may, however, be taken into consideration in case bids are re-invited.d) The bid security may be given in the form of a banker’s cheque or demand draft or bankguarantee, in specified format, of a scheduled bank or deposited through eGRAS. The bidsecurity must remain valid thirty days beyond the original or extended validity period of thebid.39

RFP for Selection of SDA for Horticulture Departmente) The issuer of the bid security and the confirmer, if any, of the bid security, as well as the formand terms of the bid security, must be acceptable to the procuring entity.f) Prior to presenting a submission, a bidder may request the procuring entity to confirm theacceptability of proposed issuer of a bid security or of a proposed confirmer, if required. Theprocuring entity shall respond promptly to such a request.g) The bank guarantee presented as bid security shall be got confirmed from the concernedissuing bank. However, the confirmation of the acceptability of a proposed issuer or of anyproposed confirmer does not preclude the procuring entity from rejecting the bid security onthe ground that the issuer or the confirmer, as the case may be, has become insolvent or hasotherwise ceased to be creditworthy.h) The bid security of unsuccessful bidders shall be refunded soon after final acceptance ofsuccessful bid and signing of Agreement and submitting performance security.i) The Bid security taken from a bidder shall be forfeited, including the interest, if any, in thefollowing cases, namely: -a. when the bidder withdraws or modifies its bid after opening of bids;b. when the bidder does not execute the agreement, if any, after placement of supply/ workorder within the specified period;c. when the bidder fails to commence the supply of the goods or service or execute work asper supply/ work order within the time specified;d. when the bidder does not deposit the performance security within specified period afterthe supply/ work order is placed; ande. if the bidder breaches any provision of code of integrity, prescribed for bidders, specified inthe bidding document.j) Notice will be given to the bidder with reasonable time before bid security deposited isforfeited.k) No interest shall be payable on the bid security.l) In case of the successful bidder, the amount of bid security may be adjusted in arriving at theamount of the Performance Security, or refunded if the successful bidder furnishes the fullamount of performance security.m) The procuring entity shall promptly return the bid security after the earliest of the followingevents, namely:-a. the expiry of validity of bid security;b. the execution of agreement for procurement and performance security is furnished by thesuccessful bidder;40

RFP for Selection of SDA for Horticulture Departmentc. the cancellation of the procurement process; ord. the withdrawal of bid prior to the deadline for presenting bids, unless the biddingdocuments stipulate that no such withdrawal is permitted.5.9. Deadline for the submission of Bidsa) Bids shall be received online at eProcurement portal and up to the time and date specified inthe NIB.b) Normally, the date of submission and opening of Bids would not be extended. In exceptionalcircumstances or when the bidding document are required to be substantially modified as aresult of discussions in pre-bid meeting/ conference or otherwise and the time with theprospective bidders for preparation of Bids appears insufficient, the date may be extended bythe procuring entity. In such case the publicity of extended time and date shall be given in themanner, as was given at the time of issuing the original NIB and shall also be placed on theState Public Procurement Portal, if applicable. It would be ensured that after issue ofcorrigendum, reasonable time is available to the bidders for preparation and submission oftheir Bids. The procuring entity shall also publish such modifications in the bidding document inthe same manner as the publication of initial bidding document. If, in the office of the Bidsreceiving and opening authority, the last date of submission or opening of Bids is a non-workingday, the Bids shall be received or opened on the next working day.5.10. Withdrawal, Substitution, and Modification of Bidsa) If permitted on eProc portal, a Bidder may withdraw its Bid or re-submit its Bid (technical and/or financial cover) as per the instructions/ procedure mentioned at eProc website under thesection "Bidder's Manual Kit".b) Bids withdrawn shall not be opened and processes further.41

RFP for Selection of SDA for Horticulture Department5.11. Opening of Bidsa) The Bids shall be opened by the bid opening & evaluation committee on the date and timementioned in the NIB in the presence of the bidders or their authorised representatives whochoose to be present.b) The committee may co-opt experienced persons in the committee to conduct the process ofBid opening.c) The committee shall prepare a list of the bidders or their representatives attending the openingof Bids and obtain their signatures on the same. The list shall also contain the representative’sname and telephone number and corresponding bidders’ names and addresses. The authorityletters, if any, brought by the representatives shall be attached to the list. The list shall besigned by all the members of Bid opening committee with date and time of opening of the Bids.d) All the documents comprising of technical Bid/ cover shall be opened & downloaded from theeProc website (only for the bidders who have submitted the prescribed fee(s) to HorticultureDepartment).e) The committee shall conduct a preliminary scrutiny of the opened technical Bids to assess theprima-facie responsiveness and ensure that the: -a. bid is accompanied by bidding document fee, bid security or bid securing declaration, andprocessing fee (if applicable);b. bid is valid for the period, specified in the bidding document;c. bid is unconditional and the bidder has agreed to give the required performance security;andd. other conditions, as specified in the bidding document are fulfilled.e. any other information which the committee may consider appropriate.f) No Bid shall be rejected at the time of Bid opening except the Bids not accompanied with theproof of payment or instrument of the required price of bidding document, processing fee andbid security.g) The Financial Bid cover shall be kept unopened and shall be opened later on the date and timeintimated to the bidders who qualify in the evaluation of technical Bids.5.12. Selection Methoda) Eligible bidders have to score at least 70 per cent (70 marks out of total 100 marks) marks tobe considered technically qualified as per the Technical evaluation Matrix given in this RFP.b) Financial bids of all the technically qualified bidders shall be opened and the bidder quotingthe least cost as per the Commercial Bid Summary mentioned in Annexure 12 shall be calledfor negotiations if necessary42

RFP for Selection of SDA for Horticulture Department5.13. Clarification of Bidsa) To assist in the examination, evaluation, comparison and qualification of the Bids, the bidevaluation committee may, at its discretion, ask any bidder for a clarification regarding its Bid.The committee’s request for clarification and the response of the bidder shall be in writing.b) Any clarification submitted by a bidder with regard to its Bid that is not in response to a requestby the committee shall not be considered.c) No change in the prices or substance of the Bid shall be sought, offered, or permitted, exceptto confirm the correction of arithmetic errors discovered by the committee in the evaluation ofthe financial Bids.d) No substantive change to qualification information or to a submission, including changes aimedat making an unqualified bidder, qualified or an unresponsive submission, responsive shall besought, offered or permitted.e) All communications generated under this rule shall be included in the record of theprocurement proceedings.5.14. Evaluation & Tabulation of Technical Bidsa) Determination of Responsivenessi. The bid evaluation committee shall determine the responsiveness of a Bid on the basis ofbidding document and the provisions of pre-qualification/ eligibility criteria of the biddingdocument.ii. A responsive Bid is one that meets the requirements of the bidding document without anymaterial deviation, reservation, or omission where: -a. “deviation” is a departure from the requirements specified in the biddingdocument;b. “reservation” is the setting of limiting conditions or withholding from completeacceptance of the requirements specified in the bidding document; andc. “Omission” is the failure to submit part or all of the information or documentationrequired in the bidding document.iii. A material deviation, reservation, or omission is one that,a. if accepted, shall:-1. affect in any substantial way the scope, quality, or performance of the subjectmatter of procurement specified in the bidding documents; or2. limits in any substantial way, inconsistent with the bidding documents, theprocuring entity’s rights or the bidder’s obligations under the proposedcontract; or43

RFP for Selection of SDA for Horticulture Departmentb. if rectified, shall unfairly affect the competitive position of other bidders presentingresponsive Bids.iv.The bid evaluation committee shall examine the technical aspects of the Bid in particular,to confirm that all requirements of bidding document have been met without any materialdeviation, reservation or omission.v. The procuring entity shall regard a Bid as responsive if it conforms to all requirements setout in the bidding document, or it contains minor deviations that do not materially alter ordepart from the characteristics, terms, conditions and other requirements set out in thebidding document, or if it contains errors or oversights that can be corrected withouttouching on the substance of the Bid.b) Non-material Non-conformities in Bidsi. The bid evaluation committee may waive any non-conformity in the Bid that do notconstitute a material deviation, reservation or omission, the Bid shall be deemed to besubstantially responsive.ii.The bid evaluation committee may request the bidder to submit the necessary informationor document like audited statement of accounts/ CA Certificate, Registration Certificate,VAT/ CST clearance certificate, ISO/ CMMi Certificates, etc. within a reasonable period oftime. Failure of the bidder to comply with the request may result in the rejection of its Bid.iii.The bid evaluation committee may rectify non-material nonconformities or omissions onthe basis of the information or documentation received from the bidder under (b) above.c) Technical Evaluation Criteria:The technical evaluation matrix is mentioned in the following table:Sl.No.ParametersMaximumPointsEvaluation CriteriaDocuments requiredA Organizational Capability 20A1The Bidder should have aminimum Annual Turnoverof Rs. 1.0 Crores each yearfor the last three financialyears i.e. 2010-2011, 2011-2012, 2012-201310 5 points for AnnualTurnover >1 Cr and 5 CrCA Certificateindicating turnover inthe specified threefinancial years (i.e.2010-2011, 2011-2012& 2012-13) should be44

RFP for Selection of SDA for Horticulture DepartmentSl.No.ParametersMaximumPointsEvaluation Criteria(Maximum 10 points)Documents requiredenclosed along withthe registrationnumber of the CAA2Certification: Companymust have the followingvalid Certificates: ISO 9001:2008Certification10 10 points for valid ISO9001:2008 Certification(Maximum 10 points)NecessaryDocumentary Proof forISO 9001: 2008Certificate,A3A4Employee Strength: Thebidder should haveminimum of 100 IT /Management Consultantson its payroll in India forthe last one year as on 31stMarch 2012 essentially inthe area of ManagementIT/ Software developmentand software Testing.Local Presence inRajasthan: TheOrganization must have aregional / local office inRajasthan, which isoperational for last 2 Yearsfrom the date of publishingthis tender, havingminimum 20 nos. ofemployees.10 5 points for EmployeeStrength >50 and 100(Maximum 10 points)10 4 marks having aregional office withatleast 10 nos. of fulltimeemployees inRajasthan Maximum 6 marks forexecuting SoftwareDevelopmentassignments for StateGovernment ofRajasthan during last 3financial years (From FY2010-11, till FY 2012-2013).(Maximum 10 points)Certificate fromCompany Secretary/HR indicating that thecompany have at least100 IT / ManagementConsultants on itspayroll in India for thelast one year as on 31 stDecember 2012 NecessaryDocumentaryProof to besubmitted (shouldsubmit latestsupporting/documentary prooflike electricity bill,telephone bill etc,not older than past6 months). HRletter to besubmitted as aproof of employeestrength Relevant W.O forthe cited projectsBPast Relevant ExperienceB1Experience in execution ofat least one software20 10 points for 1 project Case Study in theprescribed format of45

RFP for Selection of SDA for Horticulture DepartmentSl.No.Parametersdevelopment project ofvalue of Rs. 12.5 lacs orabove in India. The projectshould be similar in natureincluding applicationdevelopment (web basedapplication) Operation andmaintenance servicesanywhere in India for state/ central Gove. / PSUs inthe last three years fromthe date of submission ofbid documentMaximumPointsEvaluation Criteria14 points for 2 project18 points for 3 projects(Please note that if any oneof the above cited project isof value Rs 25 lacs. andabove additional 2 marksshall be awarded)(Maximum 20 points)Documents requiredthis RFP/ LOI / Wokorder / Agreement /Undertaking / ClientCertificateApproach andMethodologyPresentation by Bidder ontheir developed Software10 Presentation by Bidder(15 minutes)30 Demonstration of theSoftware by Bidder (15minutes)Total Marks 100Please Note that for getting Technically Qualified a bidder has to score minimum 70 marks out of 100marks as distributed in the technical evaluation matrix.5.15. Evaluation and Tabulation of Financial BidsSubject to the provisions of “Acceptance of Successful Bid and Award of Contract” below, theprocuring entity shall take following actions for evaluation of financial Bids:-a. The financial Bids of the bidders who qualified in technical evaluation shall be opened online atthe notified time, date and place by the bid evaluation committee in the presence of thebidders or their representatives who choose to be presentb. The process of opening of the financial Bids shall be similar to that of technical Bids.c. the names of the bidders, the rates given by them and conditions put, if any, shall be read outand recorded;d. conditional Bids are liable to be rejected;46

RFP for Selection of SDA for Horticulture Departmente. the evaluation shall include all costs and all taxes and duties applicable to the bidder as per lawof the Central/ State Government/ Local Authorities, and the evaluation criteria specified in thebidding documents shall only be applied;f. the offers shall be evaluated and marked L1, L2, L3 etc. L1 being the lowest offer and thenothers in ascending orderg. the bid evaluation committee shall prepare a comparative statement in tabular form inaccordance with rules along with its report on evaluation of financial Bids and recommend thelowest offer for acceptance to the procuring entityh. The members of bids evaluation committee shall give their recommendations below the tableregarding lowest Bidi. it shall be ensured that the offer recommended for sanction is justifiable looking to theprevailing market rates of the goods, works or service required to be procured.5.16. Correction of Arithmetic Errors in Financial BidsThe bid evaluation committee shall correct arithmetical errors in substantially responsive Bids, onthe following basis, namely: -a) if there is a discrepancy between the unit price and the total price that is obtained bymultiplying the unit price and quantity, the unit price shall prevail and the total price shall becorrected, unless in the opinion of the bid evaluation committee there is an obviousmisplacement of the decimal point in the unit price, in which case the total price as quotedshall govern and the unit price shall be corrected;b) if there is an error in a total corresponding to the addition or subtraction of subtotals, thesubtotals shall prevail and the total shall be corrected; andc) if there is a discrepancy between words and figures, the amount in words shall prevail, unlessthe amount expressed in words is related to an arithmetic error, in which case the amount infigures shall prevail subject to clause (a) and (b) above.5.17. Comparison of rates of firms outside and those in RajasthanWhile tabulating the financial Bids of those firms which are not entitled to price preference, theelement of Rajasthan Value Added Tax (RVAT) shall be excluded from the rates quoted by thefirms of Rajasthan and the element of Central Sales Tax (CST) shall be included in the rates offirms from outside Rajasthan for financial bid evaluation purpose.47

RFP for Selection of SDA for Horticulture Department5.18. Price/ purchase preference in evaluationPrice and/ or purchase preference notified by the State Government (GoR) and as mentioned inthe bidding document shall be considered in the evaluation of Bids and award of contract.5.19. Negotiationsa) Except in case of procurement by method of single source procurement or procurement bycompetitive negotiations, to the extent possible, no negotiations shall be conducted after thepre-bid stage. All clarifications needed to be sought shall be sought in the pre-bid stage itself.b) Negotiations may, however, be undertaken only with the lowest bidder when the rates areconsidered to be much higher than the prevailing market rates.c) The bid evaluation committee shall have full powers to undertake negotiations. Detailedreasons and results of negotiations shall be recorded in the proceedings.d) The lowest or most advantageous bidder shall be informed in writing either through messengeror by registered letter and e-mail (if available). A minimum time of seven days shall be given forcalling negotiations. In case of urgency the bid evaluation committee, after recording reasons,may reduce the time, provided the lowest or most advantageous bidder has received theintimation and consented to regarding holding of negotiations.e) Negotiations shall not make the original offer made by the bidder inoperative. The bidevaluation committee shall have option to consider the original offer in case the bidder decidesto increase rates originally quoted or imposes any new terms or conditions.f) In case of non-satisfactory achievement of rates from lowest bidder, the bid evaluationcommittee may choose to make a written counter offer to the lowest bidder and if this is notaccepted by him, the committee may decide to reject and re-invite Bids or to make the samecounter-offer first to the second lowest bidder, then to the third lowest bidder and so on in theorder of their initial standing and work/ supply order be awarded to the bidder who acceptsthe counter-offer. This procedure would be used in exceptional cases only.g) In case the rates even after the negotiations are considered very high, fresh Bids shall beinvited.5.20. Exclusion of Bids/ Disqualificationa) A procuring entity shall exclude/ disqualify a Bid, if: -48

RFP for Selection of SDA for Horticulture Departmenti. the information submitted, concerning the qualifications of the bidder, was false orconstituted a misrepresentation; orii. the information submitted, concerning the qualifications of the bidder, was materiallyinaccurate or incomplete; andiii. the bidder is not qualified as per pre-qualification/ eligibility criteria mentioned in thebidding document;iv. the Bid materially departs from the requirements specified in the bidding document orit contains false information;v. the bidder, submitting the Bid, his agent or any one acting on his behalf, gave or agreedto give, to any officer or employee of the procuring entity or other governmentalauthority a gratification in any form, or any other thing of value, so as to undulyinfluence the procurement process;vi. a bidder, in the opinion of the procuring entity, has a conflict of interest materiallyaffecting fair competition.b) A Bid shall be excluded/ disqualified as soon as the cause for its exclusion/ disqualification isdiscovered.c) Every decision of a procuring entity to exclude a Bid shall be for reasons to be recorded inwriting and shall be: -i. communicated to the concerned bidder in writing;ii. published on the State Public Procurement Portal, if applicable.5.21. Lack of competitiona) A situation may arise where, if after evaluation of Bids, the bid evaluation committee may endupwith one responsive Bid only. In such situation, the bid evaluation committee would checkas to whether while floating the NIB all necessary requirements to encourage competition likestandard bid conditions, industry friendly specifications, wide publicity, sufficient time forformulation of Bids, etc. were fulfilled. If not, the NIB would be re-floated after rectifyingdeficiencies. The bid process shall be considered valid even if there is one responsive Bid,provided that: -a. the Bid is technically qualified;b. the price quoted by the bidder is assessed to be reasonable;c. the Bid is unconditional and complete in all respects;d. there are no obvious indicators of cartelization amongst bidders; ande. the bidder is qualified as per the provisions of pre-qualification/ eligibility criteria in thebidding document49

RFP for Selection of SDA for Horticulture Departmentb) The bid evaluation committee shall prepare a justification note for approval by the next higherauthority of the procuring entity, with the concurrence of the accounts member.c) In case of dissent by any member of bid evaluation committee, the next higher authority indelegation of financial powers shall decide as to whether to sanction the single Bid or re-inviteBids after recording reasons.d) If a decision to re-invite the Bids is taken, market assessment shall be carried out for estimationof market depth, eligibility criteria and cost estimate.5.22. Acceptance of the successful Bid and award of contracta) The procuring entity after considering the recommendations of the bid evaluation committeeand the conditions of Bid, if any, financial implications, trials, sample testing and test reports,etc., shall accept or reject the successful Bid. If any member of the bid evaluation committee,has disagreed or given its note of dissent, the matter shall be referred to the next higherauthority, as per delegation of financial powers, for decision.b) Decision on Bids shall be taken within original validity period of Bids and time period allowed toprocuring entity for taking decision. If the decision is not taken within the original validityperiod or time limit allowed for taking decision, the matter shall be referred to the next higherauthority in delegation of financial powers for decision.c) Before award of the contract, the procuring entity shall ensure that the price of successful Bidis reasonable and consistent with the required quality.d) A Bid shall be treated as successful only after the competent authority has approved theprocurement in terms of that Bid.e) The procuring entity shall award the contract to the bidder whose offer has been determinedto be the lowest in accordance with the evaluation criteria set out in the bidding document andif the bidder has been determined to be qualified to perform the contract satisfactorily on thebasis of qualification criteria fixed for the bidders in the bidding document for the subjectmatter of procurement.f) Prior to the expiration of the period of bid validity, the procuring entity shall inform thesuccessful bidder, in writing, that its Bid has been accepted.g) As soon as a Bid is accepted by the competent authority, its written intimation shall be sent tothe concerned bidder by registered post or email and asked to execute an agreement in theformat given in the bidding documents on a non-judicial stamp of requisite value and depositthe amount of performance security or a performance security declaration, if applicable, within50

RFP for Selection of SDA for Horticulture Departmenta period specified in the bidding documents or where the period is not specified in the biddingdocuments then within fifteen days from the date on which the letter of acceptance or letter ofintent is dispatched to the bidder.h) If the issuance of formal letter of acceptance is likely to take time, in the meanwhile a Letter ofIntent (LOI) may be sent to the bidder. The acceptance of an offer is complete as soon as theletter of acceptance or letter of intent is posted and/ or sent by email (if available) to theaddress of the bidder given in the bidding document. Until a formal contract is executed, theletter of acceptance or LOI shall constitute a binding contract.i) The bid security of the bidders whose Bids could not be accepted shall be refunded soon afterthe contract with the successful bidder is signed and its performance security is obtained.5.23. Information and publication of awardInformation of award of contract shall be communicated to all participating bidders and publishedon the respective website(s) as specified in NIB.5.24. Procuring entity’s right to accept or reject any or all BidsThe Procuring entity reserves the right to accept or reject any Bid, and to annul (cancel) the biddingprocess and reject all Bids at any time prior to award of contract, without thereby incurring anyliability to the bidders.5.25. Right to vary quantitya) At the time of award of contract, the quantity of services originally specified in the biddingdocuments may be increased, but such increase shall not exceed 20% of the quantity specifiedin the bidding documents. It shall be without any change in the unit prices or other terms andconditions of the Bid and the bidding documents.b) If the procuring entity does not procure any subject matter of procurement or procures lessthan the quantity specified in the bidding documents due to change in circumstances, thebidder shall not be entitled for any claim or compensation.c) Repeat orders for additional quantities of resources may be placed on the rates and conditionsgiven in the contract. Delivery or completion period may also be proportionately increased. Thelimits of repeat order shall be as under: -a. 25% of the value of services of the original contract.51

RFP for Selection of SDA for Horticulture Department5.26. Performance Securitya) Prior to execution of agreement, Performance security shall be solicited from all successfulbidders except the departments of the State Government and undertakings, corporations,autonomous bodies, registered societies, co-operative societies which are owned or controlledor managed by the State Government and undertakings of the Central Government. However,a performance security declaration shall be taken from them. The State Government may relaxthe provision of performance security in particular procurement or any class of procurement.b) The amount of performance security shall be 5% of the amount of supply order in case ofprocurement of goods and services. In case of Small Scale Industries (SSI) of Rajasthan, it shallbe 1% of the amount of quantity ordered for supply of goods and in case of sick industries,other than SSI, whose cases are pending before the Board of Industrial and FinancialReconstruction (BIFR), it shall be 2% of the amount of supply order.c) Performance security shall be furnished in any one of the following forms: -i. deposit though eGRAS;ii. Bank Draft or Banker's Cheque of a scheduled bank;iii. National Savings Certificates and any other script/ instrument under NationalSavings Schemes for promotion of small savings issued by a Post Office in Rajasthan, ifthe same can be pledged under the relevant rules. They shall be accepted at theirsurrender value at the time of bid and formally transferred in the name of procuringentity with the approval of Head Post Master;iv. Bank guarantee/s of a scheduled bank. It shall be got verified from the issuing bank.Other conditions regarding bank guarantee shall be same as mentioned in the biddingdocument for bid security;v. Fixed Deposit Receipt (FDR) of a scheduled bank. It shall be in the name of procuringentity on account of bidder and discharged by the bidder in advance. The procuringentity shall ensure before accepting the FDR that the bidder furnishes an undertakingfrom the bank to make payment/ premature payment of the FDR on demand to theprocuring entity without requirement of consent of the bidder concerned. In the eventof forfeiture of the performance security, the Fixed Deposit shall be forfeited alongwith interest earned on such Fixed Deposit.d) Performance security furnished in the form specified in clause [b.] to [e.] of (c) above shallremain valid for a period of 60 days beyond the date of completion of all contractualobligations of the bidder, including warranty obligations and maintenance and defect liabilityperiod.52

RFP for Selection of SDA for Horticulture Departmente) Forfeiture of Security Deposit: Security amount in full or part may be forfeited, includinginterest, if any, in the following cases:-i. When any terms and condition of the contract is breached.ii. When the bidder fails to make complete supply satisfactorily.iii. if the bidder breaches any provision of code of integrity, prescribed for bidders,specified in the bidding document.f) Notice will be given to the bidder with reasonable time before PSD deposited is forfeited.g) No interest shall be payable on the PSD.5.27. Execution of agreementa) A procurement contract shall come into force from the date on which the letter of acceptanceor letter of intent is dispatched to the bidder.b) The successful bidder shall sign the procurement contract within 30 days from the date onwhich the letter of acceptance or letter of intent is dispatched to the successful bidder.c) If the bidder, whose Bid has been accepted, fails to sign a written procurement contract or failsto furnish the required performance security within specified period, the procuring entity shalltake action against the successful bidder as per the provisions of the bidding document andAct. The procuring entity may, in such case, cancel the procurement process or if it deems fit,offer for acceptance the rates of lowest bidder to the next lowest bidder, in accordance withthe criteria and procedures set out in the bidding document.d) The bidder will be required to execute the agreement on a non-judicial stamp of specified valueat its cost and to be purchase from anywhere in Rajasthan only.5.28. Confidentialitya) Notwithstanding anything contained in this bidding document but subject to the provisions ofany other law for the time being in force providing for disclosure of information, a procuringentity shall not disclose any information if such disclosure, in its opinion, is likely to: -a. impede enforcement of any law;b. affect the security or strategic interests of India;c. affect the intellectual property rights or legitimate commercial interests of bidders;d. affect the legitimate commercial interests of the procuring entity in situations that mayinclude when the procurement relates to a project in which the procuring entity is to makea competitive bid, or the intellectual property rights of the procuring entity.53

RFP for Selection of SDA for Horticulture Departmentb) The procuring entity shall treat all communications with bidders related to the procurementprocess in such manner as to avoid their disclosure to competing bidders or to any otherperson not authorised to have access to such information.c) The procuring entity may impose on bidders and sub-contractors, if there are any for fulfillingthe terms of the procurement contract, conditions aimed at protecting information, thedisclosure of which violates (a) above.d) In addition to the restrictions specified above, the procuring entity, while procuring a subjectmatter of such nature which requires the procuring entity to maintain confidentiality, mayimpose condition for protecting confidentiality of such information.5.29. Cancellation of procurement processa) If any procurement process has been cancelled, it shall not be reopened but it shall not preventthe procuring entity from initiating a new procurement process for the same subject matter ofprocurement, if required.b) A procuring entity may, for reasons to be recorded in writing, cancel the process ofprocurement initiated by it -i. at any time prior to the acceptance of the successful Bid; orii. after the successful Bid is accepted in accordance with (d) and (e) below.c) The procuring entity shall not open any bids or proposals after taking a decision to cancel theprocurement and shall return such unopened bids or proposals.d) The decision of the procuring entity to cancel the procurement and reasons for such decisionshall be immediately communicated to all bidders that participated in the procurementprocess.e) If the bidder whose Bid has been accepted as successful fails to sign any written procurementcontract as required, or fails to provide any required security for the performance of thecontract, the procuring entity may cancel the procurement process.f) If a bidder is convicted of any offence under the Act, the procuring entity may: -i. cancel the relevant procurement process if the Bid of the convicted bidder has beendeclared as successful but no procurement contract has been entered into;ii. rescind (cancel) the relevant contract or forfeit the payment of all or a part ofthe contract value if the procurement contract has been entered into between theprocuring entity and the convicted bidder.54

RFP for Selection of SDA for Horticulture Department5.30. Code of Integrity for Biddersa) No person participating in a procurement process shall act in contravention of the code ofintegrity prescribed by the State Government.b) The code of integrity include provisions for: -i. Prohibiting1. any offer, solicitation or acceptance of any bribe, reward or gift or any materialbenefit, either directly or indirectly, in exchange for an unfair advantage in theprocurement process or to otherwise influence the procurement process;2. any omission, including a misrepresentation that misleads or attempts to misleadso as to obtain a financial or other benefit or avoid an obligation;3. any collusion, bid rigging or anti-competitive behaviour to impair the transparency,fairness and progress of the procurement process;4. improper use of information shared between the procuring entity and the bidderswith an intent to gain unfair advantage in the procurement process or for personalgain;5. any financial or business transactions between the bidder and any officer oremployee of the procuring entity;6. any coercion including impairing or harming or threatening to do the same, directlyor indirectly, to any party or to its property to influence the procurement process;7. any obstruction of any investigation or audit of a procurement process;a. disclosure of conflict of interest;b. disclosure by the bidder of any previous transgressions with any entity in India or any othercountry during the last three years or of any debarment by any other procuring entity.c) Without prejudice to the provisions below, in case of any breach of the code of integrity by abidder or prospective bidder, as the case may be, the procuring entity may take appropriatemeasures including: -a. exclusion of the bidder from the procurement process;b. calling-off of pre-contract negotiations and forfeiture or encashment of bid security;c. forfeiture or encashment of any other security or bond relating to the procurement;d. recovery of payments made by the procuring entity along with interest thereon at bankrate;e. cancellation of the relevant contract and recovery of compensation for loss incurred by theprocuring entity;55

RFP for Selection of SDA for Horticulture Departmentf. Debarment of the bidder from participation in future procurements of the procuring entityfor a period not exceeding three years.5.31. Interference with Procurement ProcessA bidder, who: -a) withdraws from the procurement process after opening of financial bids;b) withdraws from the procurement process after being declared the successful bidder;c) fails to enter into procurement contract after being declared the successful bidder;d) fails to provide performance security or any other document or security required in terms ofthe bidding documents after being declared the successful bidder, without valid grounds,shall, in addition to the recourse available in the bidding document or the contract,be punished with fine which may extend to fifty lakh rupees or ten per cent of the assessedvalue of procurement, whichever is less.5.32. Appealsa) Subject to “Appeal not to lie in certain cases” below, if any bidder or prospective bidder isaggrieved that any decision, action or omission of the procuring entity is incontravention to the provisions of the Act or the rules or guidelines issued thereunder, hemay file an appeal to such officer of the procuring entity, as may be designated by it for thepurpose, within a period of 10 days from the date of such decision or action, omission, as thecase may be, clearly giving the specific ground or grounds on which he feels aggrieved:i. Provided that after the declaration of a bidder as successful in terms of “Award ofContract”, the appeal may be filed only by a bidder who has participated inprocurement proceedings:ii. Provided further that in case a procuring entity evaluates the technical Bid before theopening of the financial Bid, an appeal related to the matter of financial Bid may befiled only by a bidder whose technical Bid is found to be acceptable.b) The officer to whom an appeal is filed under (a) above shall deal with the appeal asexpeditiously as possible and shall endeavour to dispose it of within 30 days from the date offiling of the appeal.c) If the officer designated under (a) above fails to dispose of the appeal filed under that subsectionwithin the period specified in (c) above, or if the bidder or prospective bidder or theprocuring entity is aggrieved by the order passed, the bidder or prospective bidder or theprocuring entity, as the case may be, may file a second appeal to an officer or authority56

RFP for Selection of SDA for Horticulture Departmentdesignated by the State Government in this behalf within 15 days from the expiry of the periodspecified in (c) above or of the date of receipt of the order passed under (b) above, as the casemay be.d) The officer or authority to which an appeal is filed under (c) above shall deal with the appeal asexpeditiously as possible and shall endeavour to dispose it of within 30 days from the date offiling of the appeal:e) The officer or authority to which an appeal may be filed under (a) or (d) above shall be : FirstAppellate Authority: Principal Secretary Horticulture, GoRSecond Appellate Authority: Principal Secretary Finance Department, GoRf) Form of Appeal:a. Every appeal under (a) and (c) above shall be as per Annexure-16 along with as manycopies as there are respondents in the appeal.b. Every appeal shall be accompanied by an order appealed against, if any, affidavitverifying the facts stated in the appeal and proof of payment of fee.c. Every appeal may be presented to First Appellate Authority or Second AppellateAuthority, as the case may be, in person or through registered post or authorisedrepresentative.g) Fee for Appeal: Fee for filing appeal:a. Fee for first appeal shall be rupees two thousand five hundred and for second appealshall be rupees ten thousand, which shall be non-refundable.b. The fee shall be paid in the form of bank demand draft or banker’s cheque of aScheduled Bank payable in the name of Appellate Authority concerned.h) Procedure for disposal of appeal:a. The First Appellate Authority or Second Appellate Authority, as the case may be, uponfiling of appeal, shall issue notice accompanied by copy of appeal, affidavit anddocuments, if any, to the respondents and fix date of hearing.b. On the date fixed for hearing, the First Appellate Authority or Second AppellateAuthority, as the case may be, shall,-i. hear all the parties to appeal present before him; andii. peruse or inspect documents, relevant records or copies thereof relating to thematter.c. After hearing the parties, perusal or inspection of documents and relevant records orcopies thereof relating to the matter, the Appellate Authority concerned shall pass anorder in writing and provide the copy of order to the parties to appeal free of cost.57

RFP for Selection of SDA for Horticulture Departmentd. The order passed under (c) shall also be placed on the State Public Procurement Portal.i) No information which would impair the protection of essential security interests of India, orimpede the enforcement of law or fair competition, or prejudice the legitimate commercialinterests of the bidder or the procuring entity, shall be disclosed in a proceeding under anappeal.5.33. Stay of procurement proceedingsWhile hearing of an appeal, the officer or authority hearing the appeal may, on an applicationmade in this behalf and after affording a reasonable opportunity of hearing to the partiesconcerned, stay the procurement proceedings pending disposal of the appeal, if he, or it, issatisfied that failure to do so is likely to lead to miscarriage of justice.5.34. Vexatious Appeals & ComplaintsWhoever intentionally files any vexatious, frivolous or malicious appeal or complaint under the“The Rajasthan Transparency Public Procurement Act 2012”, with the intention of delaying ordefeating any procurement or causing loss to any procuring entity or any other bidder, shall bepunished with fine which may extend to twenty lakh rupees or five per cent of the value ofprocurement, whichever is less.5.35. Offenses by Firms/ Companiesa) Where an offence under “The Rajasthan Transparency Public Procurement Act 2012” has beencommitted by a company, every person who at the time the offence was committed was incharge of and was responsible to the company for the conduct of the business of the company,as well as the company, shall be deemed to be guilty of having committed the offence and shallbe liable to be proceeded against and punished accordingly:Provided that nothing contained in this sub-section shall render any such person liable forany punishment if he proves that the offence was committed without his knowledge or thathe had exercised all due diligence to prevent the commission of such offence.b) Notwithstanding anything contained in (a) above, where an offence under this Act has beencommitted by a company and it is proved that the offence has been committed with theconsent or connivance of or is attributable to any neglect on the part of any director, manager,secretary or other officer of the company, such director, manager, secretary or other officershall also be deemed to be guilty of having committed such offence and shall be liable to beproceeded against and punished accordingly.c) For the purpose of this sectioni."company" means a body corporate and includes a limited liability partnership, firm,registered society or co- operative society, trust or other association of individuals; andii. "Director" in relation to a limited liability partnership or firm, means a partner in thefirm.58

RFP for Selection of SDA for Horticulture Departmentd) Abetment of certain offenses: Whoever abets an offence punishable under this Act, whether ornot that offence is committed in consequence of that abetment, shall be punished with thepunishment provided for the offence.5.36. Debarment from Biddinga) A bidder shall be debarred by the State Government if he has been convicted of an offencei. under the Prevention of Corruption Act, 1988 (Central Act No. 49 of 1988); orii. under the Indian Penal Code, 1860 (Central Act No. 45 of 1860) or any other law for thetime being in force, for causing any loss of life or property or causing a threat topublic health as part of execution of a public procurement contract.b) A bidder debarred under (a) above shall not be eligible to participate in a procurement processof any procuring entity for a period not exceeding three years commencing from the date onwhich he was debarred.c) If a procuring entity finds that a bidder has breached the code of integrity prescribed in termsof “Code of Integrity for bidders” above, it may debar the bidder for a period not exceedingthree years.d) Where the entire bid security or the entire performance security or any substitute thereof, asthe case may be, of a bidder has been forfeited by a procuring entity in respect of anyprocurement process or procurement contract, the bidder may be debarred from participatingin any procurement process undertaken by the procuring entity for a period not exceedingthree years.e) The State Government or a procuring entity, as the case may be, shall not debar a bidder underthis section unless such bidder has been given a reasonable opportunity of being heard.5.37. Monitoring of Contracta) An officer or a committee of officers named Contract Monitoring Committee (CMC) may benominated by procuring entity to monitor the progress of the contract during its deliveryperiod.b) During the delivery period the CMC shall keep a watch on the progress of the contract and shallensure that quantity of goods and service delivery is in proportion to the total delivery periodgiven, if it is a severable contract, in which the delivery of the goods and service is to beobtained continuously or is batched. If the entire quantity of goods and service is to bedelivered in the form of completed work or entire contract like fabrication work, the process ofcompletion of work may be watched and inspections of the selected bidder’s premises wherethe work is being completed may be inspected.c) If delay in delivery of goods and service is observed a performance notice would be given to theselected bidder to speed up the delivery.59

RFP for Selection of SDA for Horticulture Departmentd) Any change in the constitution of the firm, etc. shall be notified forth with by the contractor inwriting to the procuring entity and such change shall not relieve any former member of thefirm, etc., from any liability under the contract.e) No new partner/ partners shall be accepted in the firm by the selected bidder in respect of thecontract unless he/ they agree to abide by all its terms, conditions and deposits with theprocuring entity through a written agreement to this effect. The bidder’s receipt foracknowledgement or that of any partners subsequently accepted as above shall bind all ofthem and will be sufficient discharge for any of the purpose of the contract.f) The selected bidder shall not assign or sub-let his contract or any substantial part thereof toany other agency without the permission of procuring entity.60

RFP for Selection of SDA for Horticulture Department6. GENERAL TERMS AND CONDITIONS OF TENDER & CONTRACT[Please refer to the SR FORM-16 of the GF&AR Part-II while filling this part of the template]Bidders should read these conditions carefully and comply strictly while sending their bids.DefinitionsFor the purpose of clarity, the following words and expressions shall have the meanings herebyassigned to them: -a) “Contract” means the Agreement entered into between the Purchaser and the successful/ selectedbidder, together with the Contract Documents referred to therein, including all attachments,appendices, and all documents incorporated by reference therein.b) “Contract Documents” means the documents listed in the Agreement, including any amendmentsthereto.c) “Contract Price” means the price payable to the successful/ selected bidder as specified in theAgreement, subject to such additions and adjustments thereto or deductions there from, as may bemade pursuant to the Contract.d) “Day” means a calendar day.e) “Delivery” means the submission of deliverables (as per the defined scope in sec 4.1) from thesuccessful/ selected bidder to the Purchaser in accordance with the terms and conditions set forthin the Contract.f) “Completion” means the fulfilment of the related services by the successful/ selected bidder inaccordance with the terms and conditions set forth in the Contract.g) “Purchaser” means the entity purchasing the related services, as specified in the biddingdocument.h) “Services” means the advisory services incidental to the scope of work as mentioned in sec 4.1 andother similar obligations of the successful/ selected bidder under the Contract.i) “Subcontractor” means any natural person, private or government entity, or a combination of theabove, including its legal successors or permitted assigns, to whom any part of the related servicesis subcontracted by the successful/ selected bidder.j) “Supplier/ Successful or Selected bidder” means the person, private or government entity, or acombination of the above, whose Bid to perform the Contract has been accepted by the Purchaserand is named as such in the Agreement, and includes the legal successors or permitted assigns ofthe successful/ selected bidder.61

RFP for Selection of SDA for Horticulture Departmentk) “The Site,” where applicable, means the designated project place(s) named in the biddingdocument.Note: The bidder shall be deemed to have carefully examined the conditions, specifications, resourcequalification etc., of the services to be rendered. If the bidder has any doubts as to the meaning of anyportion of these conditions or of the specification, drawing, etc., he shall, before submitting the Bid andsigning the contract refer the same to the procuring entity and get clarifications.1) Contract DocumentsSubject to the order of precedence set forth in the Agreement, all documents forming theContract (and all parts thereof) are intended to be correlative, complementary, and mutuallyexplanatory.2) Interpretationa) If the context so requires it, singular means plural and vice versa.b) Entire Agreement: The Contract constitutes the entire agreement between the Purchaser andthe Supplier/ Selected Bidder and supersedes all communications, negotiations andagreements (whether written or oral) of parties with respect thereto made prior to the dateof Contract.c) Amendment: No amendment or other variation of the Contract shall be valid unless it is inwriting, is dated, expressly refers to the Contract, and is signed by a duly authorizedrepresentative of each party thereto.d) Non-waiver: Subject to the condition (f) below, no relaxation, forbearance, delay, orindulgence by either party in enforcing any of the terms and conditions of the Contract or thegranting of time by either party to the other shall prejudice, affect, or restrict the rights ofthat party under the Contract, neither shall any waiver by either party of any breach ofContract operate as waiver of any subsequent or continuing breach of Contract.e) Any waiver of a party’s rights, powers, or remedies under the Contract must be in writing,dated, and signed by an authorized representative of the party granting such waiver, andmust specify the right and the extent to which it is being waived.f) Severability: If any provision or condition of the Contract is prohibited or rendered invalid or3) Languageunenforceable, such prohibition, invalidity or unenforceability shall not affect the validity orenforceability of any other provisions and conditions of the Contract.a) The Contract as well as all correspondence and documents relating to the Contractexchanged by the successful/ selected bidder and the Purchaser, shall be written in English62

RFP for Selection of SDA for Horticulture Departmentlanguage only. Supporting documents and printed literature that are part of the Contractmay be in another language provided they are accompanied by an accurate translation of therelevant passages in the language specified in the special conditions of the contract, in whichcase, for purposes of interpretation of the Contract, this translation shall govern.b) The successful/ selected bidder shall bear all costs of translation to the governing languageand all risks of the accuracy of such translation.4) Eligible Servicesa) For purposes of this Clause, the term “related services” includes services such asdevelopment of application software, support and maintenance of application software etc.b) Bidder must submit their technical proposal in accordance with above clause “Eligibleservices”.5) Service of Notice, Documents & Ordersa) A notice, document or order shall be deemed to be served on any individual by -a. delivering it to the person personally; orb. leaving it at, or sending it by post to, the address of the place of residence orbusiness of the person last known;c. on a body corporate by leaving it at, or sending it by post to, the registered office of thebody corporate.b) When the procedure laid down in (a) above is followed, service shall be deemed to be effectedby properly addressing, preparing and posting the document, notice or order, as the case maybe.6) Scope of Supplya) Subject to the provisions in the bidding document and contract, the related services to besupplied shall be as specified in the bidding document.b) Unless otherwise stipulated in the Contract, the scope of supply shall include all such items notspecifically mentioned in the Contract but that can be reasonably inferred from the Contract asbeing required for attaining delivery and completion of the related services as if such itemswere expressly mentioned in the Contract.63

RFP for Selection of SDA for Horticulture Department7) Delivery & Resource Deploymenta) Subject to the conditions of the contract, the deployment of resources and completion of therelated services shall be in accordance with the delivery and completion schedule specified inthe bidding document. The details of supply and other documents to be furnished by thesuccessful/ selected bidder are specified in the bidding document and/ or contract.b) The contract for the supply can be repudiated at any time by the purchase officer, if thesupplies are not made to his satisfaction after giving an opportunity to the bidder of beingheard and recording the reasons for repudiation.c) The Supplier/ Selected Bidder shall arrange to deploy resources and provide services as perspecifications within the specified delivery/ completion period at various locations ofHorticulture department and/ or their offices/ locations mentioned in the PO/ WO.8) Supplier’s/ Selected Bidder’s ResponsibilitiesThe Supplier/ Selected Bidder shall supply all the goods and related services included in the scopeof supply in accordance with the provisions of bidding document and/ or contract.9) Purchaser’s Responsibilitiesa) Whenever the supply of related services requires that the Supplier/ Selected Bidder obtainpermits, approvals, and import and other licenses from local public authorities, the Purchasershall, if so required by the Supplier/ Selected Bidder, make its best effort to assist the Supplier/Selected Bidder in complying with such requirements in a timely and expeditious manner.b) The Purchaser shall pay all costs involved in the performance of its responsibilities, inaccordance with the general and special conditions of the contract.10) Contract Pricea) The Contract Price shall be paid as specified in the contract subject to any additions andadjustments thereto, or deductions there from, as may be made pursuant to the Contract.b) Prices charged by the Supplier/ Selected Bidder for the Services performed under the Contractshall not vary from the prices quoted by the Supplier/ Selected Bidder in its bid, with theexception of any price adjustments authorized in the special conditions of the contract.11) Recoveries from Supplier/ Selected Biddera) Recoveries of liquidated damages, short supply, shall ordinary be made from bills.b) Amount may also be withheld to the extent of short supply, and in case of failure in satisfactoryreplacement of resource(s) by the supplier along with amount of liquidated damages shall berecovered from his dues and security deposit available with the department.c) In case, recovery is not possible recourse will be taken under Rajasthan PDR Act or any otherlaw in force.64

RFP for Selection of SDA for Horticulture Department12) Taxes & Dutiesa) The TDS, if applicable, shall be deducted at source from the due payments to the Supplier/Selected Bidder as per the law in force at the time of execution of contract.b) For goods supplied from outside India, the successful/ selected bidder shall be entirelyresponsible for all taxes, stamp duties, license fees, and other such levies imposed outside thecountry.c) For goods supplied from within India, the successful/ selected bidder shall be entirelyresponsible for all taxes, duties, license fees, etc., incurred until delivery of the contractedGoods to the Purchaser.d) Revision of taxes, if any, during the entire project period shall be governed as per the Clause:“Change in Laws & Regulations” of this chapter.e) If any tax exemptions, reductions, allowances or privileges may be available to the successful/13) Copyrightselected bidder in India, the Purchaser shall use its best efforts to enable the successful/selected bidder to benefit from any such tax savings to the maximum allowable extent.The copyright in all drawings, design documents and other materials containing data andinformation furnished to the Purchaser by the Supplier/ Selected Bidder herein shall remainvested in the Supplier/ Selected Bidder, or, if they are furnished to the Purchaser directly orthrough the Supplier/ Selected Bidder by any third party, including suppliers of materials, thecopyright in such materials shall remain vested in such third party.14) Confidential Informationa) The Purchaser and the Supplier/ Selected Bidder shall keep confidential and shall not, withoutthe written consent of the other party hereto, divulge to any third party any drawings,documents, data, or other information furnished directly or indirectly by the other party heretoin connection with the Contract, whether such information has been furnished prior to, duringor following completion or termination of the Contract.b) The Supplier/ Selected Bidder may furnish to its Subcontractor, if permitted, such documents,data, and other information it receives from the Purchaser to the extent required for theSubcontractor to perform its work under the Contract, in which event the Supplier/ SelectedBidder shall obtain from such Subcontractor an undertaking of confidentiality similar to thatimposed on the Supplier/ Selected Bidder.c) The Purchaser shall not use such documents, data, and other information received from theSupplier/ Selected Bidder for any purposes unrelated to the Contract. Similarly, the Supplier/65

RFP for Selection of SDA for Horticulture DepartmentSelected Bidder shall not use such documents, data, and other information received from thePurchaser for any purpose other than the design, procurement, or other work and servicesrequired for the performance of the Contract.d) The obligation of a party under sub-clauses above, however, shall not apply to informationthat: -i. the Purchaser or Supplier/ Selected Bidder need to share with other institutionsparticipating in the Contract;ii. now or hereafter enters the public domain through no fault of that party;iii. can be proven to have been possessed by that party at the time of disclosure and whichwas not previously obtained, directly or indirectly, from the other party; oriv. otherwise lawfully becomes available to that party from a third party that has noobligation of confidentiality.e) The above provisions shall not in any way modify any undertaking of confidentiality given byeither of the parties hereto prior to the date of the Contract in respect of the supply or any partthereof.f) The provisions of this clause shall survive completion or termination, for whatever reason, ofthe Contract.15) Specifications and Standardsa) All articles supplied shall strictly conform to the specifications, trademark laid down in thebidding document and wherever articles have been required according to ISI/ ISO/ otherapplicable specifications/ certifications/ standards. The supply shall be of best quality anddescription. The decision of the competent authority/ purchase committee whether the articlessupplied conform to the specifications shall be final and binding on the supplier/ selectedbidder.b) Technical Specifications and Drawingsi. The Supplier/ Selected Bidder shall ensure that the services comply with the technicalspecifications and other provisions of the Contract.ii. The Supplier/ Selected Bidder shall be entitled to disclaim responsibility for any design,data, drawing, specification or other document, or any modification thereof provided ordesigned by or on behalf of the Purchaser, by giving a notice of such disclaimer to thePurchaser.iii. The services supplied under this Contract shall conform to the standards mentioned inbidding document.66

RFP for Selection of SDA for Horticulture Departmentc) Wherever references are made in the Contract to codes and standards in accordance withwhich it shall be executed, the edition or the revised version of such codes and standards shallbe those specified in the bidding document. During Contract execution, any changes in anysuch codes and standards shall be applied only after approval by the Purchaser and shall betreated in accordance with the general conditions of the contract.16) Delivery period & Extent of Quantity of Resources – Repeat Ordersa) The time specified for delivery shall be deemed to be the essence of the contract and thesuccessful bidder shall arrange supplies within the period on receipt of the firm order from thePurchase Officer.b) The selected bidder shall arrange supplies within the stipulated time period.c) If the orders are placed in excess of the quantities, the bidder shall be bound to meet therequired supply. Repeat orders may also be placed on the rate and conditions given in thebidding document. If the bidder fails to do so, the Purchase Officer shall be fee to arrange forthe balance supply by limited tender or otherwise and the extra cost incurred shall berecoverable from the bidder.17) Paymentsa) Advance Payment will not be made.18) Liquidated Damages (LD)a) In case of extension in the delivery period with liquidated damages the recovery shall be madeon the basis of following percentages of value of Stores with the bidder has failed to supply:- delay up to one fourth period of the prescribed delivery period: 2.5% delay exceeding one fourth but not exceeding half of the prescribed period: 5.0% delay exceeding half but not exceeding three fourth of the prescribed period: 7.5% delay exceeding three fourth of the prescribed period: 10%b) Fraction of a day in reckoning period of delay in supplies shall be eliminated if it is less than halfa day.c) The maximum amount of liquidated damages shall be 10% of the contract value.d) If the supplier requires an extension of time in completion of contractual supply on account ofoccurrence of any hindrance, he shall apply in writing to the authority, which has placed thesupply order, for the same immediately on occurrence of the hindrance but not after thestipulated date of completion of supply.67

RFP for Selection of SDA for Horticulture Departmente) Delivery period may be extended with or without liquidated damages if the delay in the supplyof goods is on account of hindrances beyond the control of the bidder.19) Bidders must make their own arrangements to obtain import licence, if necessary. If a bidderimposes conditions which are in addition to or in conflict with the conditions mentioned herein,his bid is liable to summary rejection. In any case none of such conditions will be deemed to havebeen accepted unless specifically mentioned in the letter of acceptance of bid issued by thePurchase Officer.20) Settlement of Disputes:If any dispute arise out of the contract with regard to the interpretation, meaning and breach ofthe terms of the contract, the matter shall be referred to by the Parties to the Head of theDepartment who will appoint his senior most deputy as the Sole Arbitrator of the dispute whowill not be related to this contract and whose decision shall be final.21) All legal proceedings, if necessary arise to institute may by any of the parties (Government ofContractor) shall have to be lodged in courts situated in Rajasthan and not elsewhere.22) Limitation of LiabilityExcept in cases of gross negligence or wilful misconduct: -a) neither party shall be liable to the other party for any indirect or consequential loss or damage,loss of use, loss of production, or loss of profits or interest costs, provided that this exclusionshall not apply to any obligation of the supplier/ selected bidder to pay liquidated damages tothe Purchaser; andb) the aggregate liability of the supplier/ selected bidder to the Purchaser, whether under theContract, in tort, or otherwise, shall not exceed the amount specified in the Contract, providedthat this limitation shall not apply to the cost of repairing or replacing defective equipment, orto any obligation of the supplier/ selected bidder to indemnify the Purchaser with respect topatent infringement.23) Change in Laws & Regulationsa) Unless otherwise specified in the Contract, if after the date of the Invitation for Bids, any law,regulation, ordinance, order or bylaw having the force of law is enacted, promulgated,abrogated, or changed in Rajasthan/ India, where the Site is located (which shall be deemed toinclude any change in interpretation or application by the competent authorities) thatsubsequently affects the Delivery Date and/ or the Contract Price, then such Delivery Date and/or Contract Price shall be correspondingly increased or decreased, to the extent that theSupplier has thereby been affected in the performance of any of its obligations under the68

RFP for Selection of SDA for Horticulture DepartmentContract. Notwithstanding the foregoing, such additional or reduced cost shall not beseparately paid or credited, if the same has already been accounted for in the price adjustmentprovisions where applicable.24) Force Majeurea) The supplier/ selected bidder shall not be liable for forfeiture of its PSD, LD, or termination fordefault if and to the extent that its delay in performance or other failure to perform itsobligations under the Contract is the result of an event of Force Majeure.b) For purposes of this Clause, “Force Majeure” means an event or situation beyond the control ofthe supplier/ selected bidder that is not foreseeable, is unavoidable, and its origin is not due tonegligence or lack of care on the part of the supplier/ selected bidder. Such events may include,but not be limited to, acts of the Purchaser in its sovereign capacity, wars or revolutions, fires,floods, epidemics, quarantine restrictions, and freight embargoes.c) If a Force Majeure situation arises, the supplier/ selected bidder shall promptly notify theHorticulture Department in writing of such conditions and cause thereof within 15 days ofoccurrence of such event. Unless otherwise directed by Horticulture Department, the supplier/selected bidder shall continue to perform its obligations under the contract as far as reasonablypractical.d) If the performance in whole or part or any obligation under the contract is prevented ordelayed by any reason of Force Majeure for a period exceeding 60 days, either party at itsoption may terminate the contract without any financial repercussion on either side.e) In case a Force Majeure situation occurs with the Horticulture Department, the HorticultureDepartment may take the case with the supplier/ selected bidder on similar lines.25) Change Orders and Contract Amendmentsa) The Purchaser may at any time order the supplier/ selected bidder through Notice inaccordance with clause “Notices” above, to make changes within the general scope of theContract in any one or more of the following: -i. the place of deployment of resources; andii. the related services to be provided by the supplier/ selected bidder.b) If any such change causes an increase or decrease in the cost of, or the time required for, thesupplier’s/ selected bidder’s performance of any provisions under the Contract, an equitableadjustment shall be made in the Contract Price or in the Delivery and Completion Schedule, orboth, and the Contract shall accordingly should be amended. Any claims by the supplier/69

RFP for Selection of SDA for Horticulture Departmentselected bidder for adjustment under this clause must be asserted within thirty (30) days fromthe date of the supplier’s/ selected bidder’s receipt of the Purchaser’s change order.c) Prices to be charged by the supplier/ selected bidder for any related services that might beneeded but which were not included in the Contract shall be agreed upon in advance by theparties and shall not exceed the prevailing rates charged to other parties by the supplier/selected bidder for similar services.26) Terminationa) Termination for Defaulti. The procuring entity may, without prejudice to any other remedy for breach of contract,by written a written notice of default of at least 30 days sent to the supplier/ selectedbidder, terminate the contract in whole or in part: -a. If the supplier/ selected bidder fails to deliver any or all quantities of the servicewithin the time period specified in the contract, or any extension thereof grantedby Horticulture Department; orb. If the supplier/ selected bidder fails to perform any other obligation under thecontract within the specified period of delivery of service or any extension grantedthereof; orc. If the supplier/ selected bidder, in the judgement of the Purchaser, is found to beengaged in corrupt, fraudulent, collusive, or coercive practices in competing for orin executing the contract.d. If the supplier/ selected bidder commits breach of any condition of the contract.ii. If Horticulture Department terminates the contract in whole or in part, amount of PSDmay be forfeited.iii. Before cancelling a contract and taking further action, advice of senior most financeperson available in the office and of legal adviser or legal assistant posted in the office, ifthere is one, may be obtained.b) Termination for InsolvencyHorticulture Department may at any time terminate the Contract by giving a written notice ofat least 30 days to the supplier/ selected bidder, if the supplier/ selected bidder becomesbankrupt or otherwise insolvent. In such event, termination will be without compensation tothe supplier/ selected bidder, provided that such termination will not prejudice or affect anyright of action or remedy that has accrued or will accrue thereafter to HorticultureDepartment.70

RFP for Selection of SDA for Horticulture Departmentc) Termination for Conveniencei. Horticulture Department, by a written notice of at least 30 days sent to the supplier/selected bidder may terminate the Contract, in whole or in part, at any time for itsconvenience. The Notice of termination shall specify that termination is for thePurchaser’s convenience, the extent to which performance of the supplier/ selectedbidder under the Contract is terminated, and the date upon which such terminationbecomes effective.ii. Depending on merits of the case the supplier/ selected bidder may be appropriatelycompensated on mutually agreed terms for the loss incurred by the contract if any due tosuch termination.iii. The Services that are complete and ready for delivery within twenty-eight (28) days afterthe supplier’s/ selected bidder’s receipt of the Notice of termination shall be accepted bythe Purchaser at the Contract terms and prices. For the remaining Services, the Purchasermay elect:a. To have any portion completed and delivered at the Contract terms and prices;and/orb. To cancel the remainder and pay to the supplier/ selected bidder an agreedamount for partially completed Services and for materials and parts previouslyprocured by the supplier/ selected bidder.71

RFP for Selection of SDA for Horticulture Department7. SPECIAL TERMS AND CONDITIONS OF TENDER & CONTRACT7.1 Payment Terms and Schedulea) Payment schedule - Payments to the bidder, after successful completion of the targetmilestones (including specified project deliverables), would be made as under: -MilestonePerform SystemStudy & Prepare FRS ,SRS (Section 4.1.1. i)Deliverable(Reports/ Documents & Infra) Approved Finalized FunctionalRequirement Specifications (FRS) Approved Software RequirementSpecifications (SRS)Payment Schedule/Costreference for LD calculation10 % of sum of tenderedamount for ApplicationSoftware Development andIntegration (S. No. 1 ofTable A of Fin. Bid)Development &Deployment of Webbased ApplicationS/w (Section 4.1.1. iito 4.1.1. vi)System Design Document (SDD) / ProcessDesign Report10 % of sum of tenderedamount for ApplicationSoftware Development andIntegration (S. No. 1 ofTable A of Fin. Bid)Testing Methodology including test casesand test plan and Test ResultsUAT Sign off of web based MIS Applicationand application SoftwareSafe To Host Certificate25 % of sum of tenderedamount for ApplicationSoftware Development andIntegration (S. No. 1 ofTable A of Fin. Bid)Handing over ofi. Source code (both hardcopy andsoftcopy) of the developedapplicationii. Server and client edition perpetuallicenses in the name of thepurchaser for the variousmiddleware/ web bases MISapplication/ and third party toolsby the bidder to run theapplication.15 % of sum of tenderedamount for ApplicationSoftware Development andIntegration (S. No. 1 ofTable A of Fin. Bid)Perform activities asper the scope definedin SoW (Section 4.1.2)of this RFPSuccessful data digitization , migration &validation of the overall Master Data Builtupactivity and its accessibility through theWeb based application S/w100% of the tenderedamount as per S. No. 2 ofTable A of the Fin Bid72

RFP for Selection of SDA for Horticulture DepartmentMilestonePerform activities asper the scope definedin SoW (Section4.1.3) of this RFPDeliverable(Reports/ Documents & Infra) Training Completion certificate to allNominated employees of HorticultureDepartment as per SoW Trainees Feedback. Training materialPayment Schedule/Costreference for LD calculationOn actual basis based onthe number of traineestrained on each specifiedmodules. Amount shall becalculated as per thetendered amount (as per S.No. 3 to S. No. 7 of Table Aof Fin Bid) for each modulesfor each trainee multipliedby the actual numbers oftrainees trained on therespective modules.GO-Live Publish Webbased applicationfor public UseObtainingrequiredapprovalsproceduralformalitieshostingandforUser manual (Role wise) with visualhelp kitsSubmission of Commissioning ReportFAT (Final acceptance test ) anddeclaration of Go-Live25 % of sum of tenderedamount for ApplicationSoftware Development andIntegration (S. No. 1 ofTable A of Fin. Bid)(Section 4.1.4.)Support and Maintenance (Post Go-Live)FMS During Supportand MaintenanceSuccessful completionof Support andMaintenance activitiesand submission ofassociateddeliverables everyquarter during theO&M phase of theproject.Helpdesk for the technical & functionalscope. MIS reports as per SOW (Section 4.1.5.3.)Operation & maintenanceThe following amount shallbe summed and paid in 20equal quarterly payments100 % of Amount quoted inTable B for Operation andMaintenanceAndThe remaining 15 % of sumof tendered amount forApplication SoftwareDevelopment andIntegration (S. No. 1 of73

RFP for Selection of SDA for Horticulture DepartmentMilestoneSupport Web basedApplication S/WPerform activitiesrelated tomaintenance of webbased MISApplication S/w ,defined in SoWsection (Section4.1.5.2) Operation &Maintenance /FacilityMaintenance servicesfor a period of 5 yearsfrom Go-LiveDeliverable(Reports/ Documents & Infra)Successfully Completion activities relatedto maintenance of web basedApplication S/w , defined in SoW section(Section 4.1.5.2)Payment Schedule/Costreference for LD calculationTable A of Fin. Bid)a) The supplier’s/ selected bidder’s request for payment shall be made to the Purchaser in writing,accompanied by invoices describing, as appropriate, the goods delivered and related servicesperformed, and by the required documents submitted pursuant to general conditions of thecontract and upon fulfilment of all the obligations stipulated in the Contract.b) Due payments shall be made promptly by the Purchaser, generally within sixty (60) days aftersubmission of an invoice or request for payment by the supplier/ selected bidder, and thePurchaser has accepted it.c) The currency or currencies in which payments shall be made to the supplier/ selected bidder underthis Contract shall be Indian Rupees (INR) only.d) All remittance charges will be borne by the supplier/ selected bidder.e) In case of disputed items, the disputed amount shall be withheld and will be paid only aftersettlement of the dispute.f) Payment in case of those goods which need testing shall be made only when such tests have beencarried out, test results received conforming to the prescribed specification.g) Advance Payments will not be made.74

RFP for Selection of SDA for Horticulture Departmenth) Any penalties/ liquidated damages, as applicable, for delay and non-performance, as mentioned inthis bidding document, will be deducted from the payments for the respective milestones.i) Taxes (work contract tax, service tax, VAT, income tax, etc.), as applicable, will be deducted atsource, from due payments, as per the prevalent rules and regulations.7.2 Special Conditions of the Bid7.2.1. Acceptance Testing And Certificationa. The primary goal of Acceptance Testing and Certification is to ensure that the Project (includingall the project components as discussed in the scope of work) meets requirements, standards,specifications and performance, by ensuring that the following are associated with clear,quantifiable metrics for accountability:Functional requirementsInfrastructure (Hardware and Network) Compliance ReviewAvailability of the project Services in the defined locationsPerformanceSecurityManageabilitySLA Reporting SystemProject Documentation (Design, development, configuration, training and administrationmanuals etc.)Data Quality ReviewAs a part of the Acceptance testing and certification, the purchaser shall appoint an independentThird Party Agency for conducting necessary testing and certification. The selection and makingnecessary payments to Third Party Agency shall be the responsibility of the purchaser and SelectedBidder shall not quote any amount for Third Party Agency. The Selected Bidder shall only providerequisite support and coordinate with the Horticulture Department for Audit, User acceptance andCertification. The primary goal of Acceptance Testing, Audit & Certification is to ensure that thesystem meets requirements, standards, and specifications as set out in this RFP and as needed toachieve the desired outcomes.As part of Acceptance testing, performed through a third party agency, the procurement agencyshall review all aspects of project development and implementation covering software, hardwareand networking including the processes relating to the design of solution architecture, design of75

RFP for Selection of SDA for Horticulture Departmentsystems and sub-systems, coding, testing, business process description, documentation, versioncontrol, change management, security, service oriented architecture, performance in relation todefined requirements, interoperability, scalability, availability and compliance with all the technicaland functional requirements of the RFP and the agreement.The procedures and parameters for testing will be laid down by the Third Party Agency afterapproval from procurement agency; the solution deployed by the bidder has to satisfy third partyacceptance testing upon which the system shall go-live, subject to procurement agency approval.The procurement agency will establish appropriate processes for notifying the selected bidder ofany shortcomings from defined requirements at the earliest instance after noticing the same toenable the selected vendor to take corrective action. All gaps identified shall be addressed by thevendor immediately prior to Go-live of the solution. It is the responsibility of the selected bidder totake any corrective action required to remove all shortcomings, before the roll out of the project.It is to be noted that the involvement of the third party for acceptance testing and certification,does not absolve the vendor of his responsibilities to meet all SLAs as laid out in this RFP document.It is to be noted that the procurement agency may get the solution audited through a Third Partybefore Go-Live and periodically after Go-Live in order to ensure the success of the project. Suchthird-party agency for carrying out the acceptance testing and certification of the entire solutionwill be nominated by the Department.Following discusses the acceptance criteria to be adopted for the project as mentioned above. Thelist below is indicative and the activities will include but not be limited to the following:Functional Requirements Review: The solution developed/customized by selected Bidder shallbe reviewed and verified by the agency against the Functional Requirements signed-offbetween the procurement agency and the selected Bidder. All gaps, identified shall beaddressed by the vendor immediately prior to Go-live of the solution. One of the key inputs forthis testing shall be the traceability matrix to be developed by the vendor for the solution.Apart from Traceability Matrix, agency may develop its own testing plans for validation ofcompliance of system against the defined requirements. The acceptance testing w.r.t. thefunctional requirements shall be performed by independent third party agency (external audit)as well as the select internal department users (User Acceptance Testing) and system has tosatisfy both third party acceptance testing and internal user acceptance testing, upon whichthe system shall go-live. For conducting the User Acceptance Testing, the procurement agencyshall identify the employees from respective regions, who shall be responsible for day-to-day76

RFP for Selection of SDA for Horticulture Departmentoperations of the functions automated through the project. The system, during the functionalrequirements review, shall necessarily satisfy the user acceptance testing process.Security Review: The software developed/customized shall be audited by the agency from asecurity and controls perspective. Such audit shall also include the IT infrastructure andnetwork deployed for the project. Following are the broad activities to be performed by theAgency as part of Security Review. The security review shall subject the solution to thefollowing activities.o Audit of Network and Application security mechanismso Assessment of authentication mechanism provided in the application/components/moduleso Assessment of data encryption mechanisms implemented for the solutiono Assessment of data access privileges, retention periods and archival mechanismsprotected.o Application security features incorporated etc.o Application Security mechanisms should be accessed in compliance with the IT Act2000,2008 Amendment and IT rules 2011, such that it maintains data/informationIntegrity, Confidentiality, Non-repudiation.o Audit of Security mechanisms so that they are in compliance with the latest Guidelines byController of Certifying authority (CCA), IT Act, ISO27001.o Gap assessment of certain controls like say ISO 27001 and section 43, 47, 66, 69, 79, 84 and87 of IT ACT amendment 2008 and decide how the sensitive data from a data centric standpoint is to be protected.Performance: Performance is another key requirement for the project and the agency shallreview the performance of the deployed solution against certain key parameters defined inSLA. The performance review also includes verification of scalability provisioned in the solutionfor catering to the project requirements.Manageability Review: The agency shall verify the manageability of the solution and itssupporting infrastructure deployed using the existing Enterprise Management System (EMS) atthe State Data Centre. The manageability requirements include requirements such as remotemonitoring, administration, configuration, inventory management, fault identification etc.SLA Reporting System: The selected Bidder shall design, implement/customize the EnterpriseManagement System (EMS) and shall develop any additional tools required to monitor theperformance indicators listed as per the SLAs mentioned the RFP. The Acceptance Testing and77

RFP for Selection of SDA for Horticulture Departmentd) “Availability” means the time for which the services and facilities are available for conductingoperations on the Horticulture Department system including application and associatedinfrastructure. Availability is defined as:{(Scheduled Operation Time – System Downtime) / (Scheduled Operation Time)} * 100%e) Bidder shall provide “Helpdesk Support” on 10X5 basis which shall include Fault reporting,Trouble Ticketing and related enquiries during this contract.f) “Incident” refers to any event / abnormalities in the functioning of the Data Centre Servicesthat may lead to disruption in normal operations of the Data Centre, System or Applicationservices.1. Interpretations.a) The working hours of Horticulture Department are 9:00AM to 7:00PM on all working days(Mon-Fri) excluding Public Holidays or any other Holidays observed by the HorticultureDepartment. The SDA however recognizes the fact that the Horticulture Department officeswill require to work beyond the working hours on need basis.b) "Non-Working Hours" shall mean hours excluding “Business Hours”.c) Service Window:1 Prime Working Hours (PWH) 09:00AM to 7:00PM, 10 Hours (On allWorking days)2Non-Prime Working Hours(NPWH)7:00PM to 09:00AM, 14 Hours (On allWorking days)d) 10X5 shall mean hours between 09:00AM -7.00 p.m. on all Working days of the week.e) The SLA parameters shall be monitored on a monthly basis as per the individual SLA parameterrequirements. However, if the performance of the system/services is degraded significantly atany given point in time during the contract and if the immediate measures are notimplemented and issues are not rectified to the complete satisfaction of the HorticultureDepartment or an agency designated by them, then the Horticulture Department will have theright to take appropriate disciplinary actions including termination of the contract.79

RFP for Selection of SDA for Horticulture Departmentf) A Service Level violation will occur if the SDA fails to meet Minimum Service Levels, asmeasured on a half yearly basis, for a particular Service Level. Overall Availability andPerformance Measurements will be on a monthly basis for the purpose of Service Levelreporting. An “Availability and Performance Report” will be provided by the SDA on monthlybasis in the Horticulture Department suggested format and a review shall be conducted basedon this report. A monthly Availability and Performance Report shall be provided to theHorticulture Department at the end of every month containing the summary of all incidentsreported and associated SDA performance measurement for that period. Where required,some of the Service Levels will be assessed through audits or reports e.g. utilization reports,measurements reports, etc., as appropriate to be provided by the SDA on a monthly basis, inthe formats as required by the Horticulture Department. The tools to perform the audit willneed to be provided by the SDA. Audits will normally be done on regular basis or as required bythe Horticulture Department and will be performed by the Horticulture Department or theappointed third party agencies.g) The selected SDA must utilize the existing EMS tool of the State Data Centre and developadditional scripts (if required) for capturing the required data for SLA report generation inautomated way. This tool should generate the SLA Monitoring report in the end of every monthwhich is to be shared with the Horticulture Department on a monthly basis. The tool shouldalso be capable of generating SLA reports for a half-year. The Horticulture Department willaudit the tool and the scripts on a regular basis.h) The SLAs will prevail from the start of the Operations and Maintenance Phase. However, SLAswill be subject to being redefined, to the extent necessitated by field level experience and thedevelopments of technology practices globally. The SLAs may be reviewed on an annual/biannual/ Quarterly basis as the Horticulture Department decides after taking the advice of theSDA and other agencies.i) Dependencies: The dependencies on the performance of services beyond the control of eitherparty and where default is due to reasons beyond the control of the selected bidder or due toreasons attributable to Horticulture Department or third parties, the selected bidder would notbe penalized. For example, if uptime of a particular equipment/ application is desired and thisis due to non-availability of power (which is out of scope of work of the selected bidder), thenthe time period during which a service was unavailable due to non-availability of power wouldbe removed while calculating the uptime.80

RFP for Selection of SDA for Horticulture Departmentj) Monitoring & Evaluation: The selected bidder shall provide and make use of following systemfor monitoring and evaluationS. No234SLADown Time of web basedApplication softwareNon-Availability ofManpowerDelay in performingsoftware support likeupload content/ bugs fixing/minor change requestMonitoring SystemThrough EMS application available at RSDCAttendance Register at each project location(Commissionerate of Horticulture)Through a web based/phone line call log available at IThelp deskk) Review Committee and Review Mechanism: The designated review committee/ members, ona quarterly basis, shall review and discuss the services delivery and performance standardcompliance of the selected bidder. The review would include but not be limited to: -Service provided during the review periodMajor incidents during the review periodProblems that remains outstandingReview of Change requests/Variation and progress for enhancementsFuture events or business developments that will affect the ServiceReview any potential changes required to the SLAAgree items for submission to the executive decision makingReview schedules for Services provided.l) The SDA is expected to provide the following service levels. In case these service levels cannotbe achieved at service levels defined in the tables below, it shall result in a breach of contractand invoke the penalty clause. Payments to the SDA are linked to the compliance with the SLAmetrics laid down in the tables below. The penalties will be computed and calculated as per thecomputation explained in this Annexure. During the contract period, it is envisaged that therecould be changes to the SLA, in terms of addition, alteration or deletion of certain parameters,based on mutual consent of both the parties i.e. the Horticulture Department and SDA.81

RFP for Selection of SDA for Horticulture Departmentm) Penalty for downtime : If the selected bidder fails to deliver the required services due toreasons attributable to him like non-accessibility of the web based MIS Application /application, non-availability of the technical personnel/ manpower, etc. the cumulativepenalty, as applicable, would be imposed as mentioned bellow while processing the paymentfor respective milestonen) Following tables outline the key service level requirements for the system, which needs beensured by the SDA during the operations and maintenance period. These requirements shallbe strictly imposed and either the Horticulture Department or a third party audit/certificationagency shall be deployed for certifying the performance of the SDA against the targetperformance metrics as outlined in the tables below.(i) Penalty for Downtime of Web based Application Software.The penalty defined in table below is applicable for web based application s/w notfunctional/ accessibleItemTime to resolve afterlodging of complaintPenaltyOverall Non-Availability of the Website/ Application in a Quarter (PBH to be takeninto account)(A) 0 - 4 Hours No Penalty(B) 4 - 8 Hours 0.25% of tendered amount forSupport and Maintenance ofWeb based ApplicationSoftware (As per the amountquoted on Table B of Fin. Bid)per Prime Working Hour payablequarterly(C) 8 - 12 Hours 0.50% and additional 0.50% peradditional prime working hourof tendered amount for Supportand Maintenance of Web basedApplication Software ((As perthe amount quoted on Table Bof Fin. Bid) payable quarterly.(D) 12-48 Hours 5.0% and additional 0.80% peradditional prime working hour82

RFP for Selection of SDA for Horticulture DepartmentItemTime to resolve afterlodging of complaintPenaltyof tendered amount for Supportand Maintenance of Web basedApplication Software (As per theamount quoted on Table B ofFin. Bid) payable quarterly.(E) Beyond 48 hours If the call is not resolved beyond48 prime working hours apenalty of 15% of tenderedamount for Support andMaintenance of Web basedApplication Software (As per theamount quoted on Table B ofFin. Bid) payable quarterly willbe imposed with additional 0.5%per PWH till the call is resolvedNote: Down-time of 5 consecutive days in a month for consecutive 2 months may betreated as breach of contract. Also, the penalty defined in this section shall be usedonly when the website/ application is not accessible/ functional/ active but thehardware is functional at RSDC, Jaipur.(ii) Service level related to the availability of Application:Minimum availability of the application shall be > 98% every month. Failing which apenalty of Rs. 10000 shall be applicable per monthNote: Availability is defined as {(Scheduled Operation Time – System Downtime) /(Scheduled Operation Time)} * 100%System Downtime due to hardware provisioned by RSDC shall not be taken intoaccount while calculating the availability(iii) Penalty for Non-Availability of deployed Personnel/ Resources/ ManpowerResource TypePenalty Per Day of Non-Availability(to be deducted from the total quarterlypayable amount during the O&M Phase)Project Manager/ SoftwareDeveloper/ Database Admin (NOC)Helpdesk Executive (Helpdesk)Rs. 1000/- per person day.Rs. 700/- per day.83

RFP for Selection of SDA for Horticulture Department(iv) Penalty for non-timely performing software support service like Update ContentManagement (Web based Application )/ Incident reporting of Bugs fixing/ MinorChange Requests (Application Software)Delay (in days)Penalty Per Day(to be deducted from the total quarterlypayable amount during the O&M Phase)Up to 1 DayNo Penalty2 nd Day Rs. 200/- per day.3 rd Day Rs. 500/- per day.4 th Day Rs. 1000/- per day.5 th Day or beyond Rs. 2000/- per day.Note: Non-timely Content Management/ Bugs fixing / Change Management for 5 ormore days for consecutive 2 months may be treated as breach of contract.(v) Penalty for improper/ missing Data Backup:If the selected bidder fails to take the backup (as per the RSDC Backup Policy) then apenalty of Rs. 1000 per day will be imposed (to be deducted from the total quarterlypayable amount during the O&M Phase).(vi) The maximum total penalty in each quarter (excluding penalties for non-availability ofmanpower/resources/personnel)shall not be more than 20% of the Total Quarterlypayable amount during the O&M Phase as defined in the Support & Maintenance (PostGo-Live) Section of Payment Terms and Schedule in this RFP beyond which thetendering authority will be free to initiate action as per RFP terms and condition forbreach of SLA. The tendering authority may also forfeit the PSD and also debar the SDAfrom bidding (for all types and form of bids) for at least three years in Government ofRajasthan.7.2.3. Change Requests/ Managementa) An institutional mechanism will be set up for taking decisions regarding requests for changes.The Purchase Committee will set up a Contract Management Committee with members fromthe procurement agency and the selected bidder. If it is unable to reach an agreement, thedecision of the Purchase Committee will be final.84

RFP for Selection of SDA for Horticulture Departmentb) Horticulture Department may at any time, by a written order given to the bidder , makechanges within the general scope of the Agreement in any one or more of the following: -(i) Designs, specifications, requirements which software or service to be provided under theAgreement are to be specifically developed and rendered for Horticulture Department.(ii) Schedule for deployment Acceptance.(iii) The place of delivery and/or the services to be provided by the bidder.c) The change request/ management procedure will follow the following steps: -(i) Identification and documentation of the need for the change - The information related toinitiator, initiation date and details of change required and priority of the change will bedocumented by Horticulture Department.(ii) Analysis and evaluation of the Change Request - Impact of the change in terms of theestimated effort, changed schedule, cost and the items impacted will be analysed anddocumented by the bidder.(iii) Approval or disapproval of the change request – Horticulture Department will approve ordisapprove the change requested including the additional payments for softwaredevelopment, quoted man-month rate shall be used for cost estimation, efforts of alltechnical resources- project manager, analyst, software developer, testing engineer,database architecture etc. shall be taken into account for total man-month estimation tocarry out the s/w development resulting from the change request. For all technicalresources irrespective of their experience and specialisation, the quoted man-month rateshall be used. Efforts of support staff shall not be taken into consideration for this purpose.(iv) Implementation of the change – The change will be implemented in accordance to theagreed cost, effort, and schedule by the selected bidder.(v) Verification of the change - The change will be verified by Horticulture Department onimplementation of the change request.d) All changes outside the scope of supplies agreed to herein which may have likely financialimplications in terms of the overall cost/ time of the project shall be undertaken by SDA onlyafter securing the express consent of Horticulture Department. In the event that the consent ofHorticulture Department is not received then the change will not be carried out.e) While approving any change request, if required, Horticulture Department may ask the bidderto deploy the required resources on-site.f) If any such change outside the scope of supplies agreed to herein causes an increase ordecrease in cost of, or the time required for, firm’s performance of any provisions under theAgreement, equitable adjustments shall be made in the Agreement Price or Delivery Schedule,85

RFP for Selection of SDA for Horticulture Departmentor both, and the Agreement shall accordingly be amended. Any claims by firm for adjustmentunder this must be asserted within 30 (thirty) days from the date of SDA receiving theHorticulture Department change order which shall not be unreasonably withheld or delayed.Please note: for change requests pertaining to the application development scope, the SDAneeds to justify the change request and submit the effort estimation required for makingnecessary changes in the application. Department shall verify the estimated effort detailssubmitted by the Selected Bidder and the final effort required for executing the change requestshall be mutually agreed between the Selected Bidder and the Purchaser . Necessary paymentsshall be made to the SDA as per the man month rate quoted in the price Schedule forApplication Development as per Annexure 6 of this RFP. ANNEXURES86

RFP for Selection of SDA for Horticulture DepartmentANNEXURE-1: PRE-BID QUERIES FORMAT {TO BE FILLED BY THE BIDDER}Name of the Company/Firm:Bidding Document Fee Receipt No. ___________ Dated___________ for Rs. _____________/-Name of Person(s) Representing the Company/ Firm:Name of Person Designation Email-ID(s) Tel. Nos. & Fax Nos.Company/Firm Contacts:Contact Person(s)Address forCorrespondenceEmail-ID(s)Tel. Nos. & Fax Nos.Query / Clarification Sought:S.No.RFP PageNo.RFP RuleNo.Rule DetailsQuery/ Suggestion/Clarification87

RFP for Selection of SDA for Horticulture DepartmentNote: - Queries must be strictly submitted only in the prescribed format (.XLS/ .XLSX/ .ODF). Queries notsubmitted in the prescribed format will not be considered/ responded at all by the procuring entity.Also, kindly attach the coloured scanned copy of the receipt towards the submission of the bidding/tender document fee.88

RFP for Selection of SDA for Horticulture DepartmentANNEXURE-2: BIDDER’S AUTHORIZA TION CERTIFICATE {TO BE FILLED BY THE BIDDER}To,{Procuring entity},______________________________,______________________________,I/ We {Name/ Designation} hereby declare/ certify that {Name/ Designation} is hereby authorized tosign relevant documents on behalf of the company/ firm in dealing with NIB reference No.______________________ dated _________. He/ She is also authorized to attend meetings & submittechnical & commercial information/ clarifications as may be required by you in the course ofprocessing the Bid. For the purpose of validation, his/ her verified signatures are as under.Thanking you,Name of the Bidder: -Verified Signature:Authorised Signatory: -Seal of the Organization: -Date:Place:89

RFP for Selection of SDA for Horticulture DepartmentANNEXURE-3: SELF-DECLARATION {TO BE FILLED BY THE BIDDER}To,{Procuring entity},______________________________,In response to the NIB Ref. No. _____________________________ dated ___________ for {ProjectTitle}, as an Owner/ Partner/ Director/ Auth. Sign. of ____________________________________, I/We hereby declare that presently our Company/ firm _________________, at the time of bidding,: -a) possess the necessary professional, technical, financial and managerial resources andcompetence required by the Bidding Document issued by the Procuring Entity;b) have fulfilled my/ our obligation to pay such of the taxes payable to the Union and the StateGovernment or any local authority as specified in the Bidding Document;c) is having unblemished record and is not declared ineligible for corrupt & fraudulent practiceseither indefinitely or for a particular period of time by any State/ Central government/ PSU/UT.d) does not have any previous transgressions with any entity in India or any other countryduring the last three yearse) does not have any debarment by any other procuring entityf) is not insolvent in receivership, bankrupt or being wound up, not have its affairs administeredby a court or a judicial officer, not have its business activities suspended and is not thesubject of legal proceedings for any of the foregoing reasons;g) does not have, and our directors and officers not have been convicted of any criminal offencerelated to their professional conduct or the making of false statements or misrepresentationsas to their qualifications to enter into a procurement contract within a period of three yearspreceding the commencement of the procurement process, or not have been otherwisedisqualified pursuant to debarment proceedings;h) does not have a conflict of interest as mentioned in the bidding document which materiallyaffects the fair competition.i) will comply with the code of integrity as specified in the bidding document.If this declaration is found to be incorrect then without prejudice to any other action that may be takenas per the provisions of the applicable Act and Rules thereto prescribed by GoR, my/ our security maybe forfeited in full and our bid, to the extent accepted, may be cancelled.Thanking you,Name of the Bidder: -Authorised Signatory: -Seal of the Organization: -Date:Plac:90

RFP for Selection of SDA for Horticulture DepartmentANNEXURE-4: CERTIFICATE OF CONFORMITY/ NO DEVIATION {TO BE FILLED BY THE BIDDER}To,{Procuring Entity},______________________________,CERTIFICATEThis is to certify that, the specifications of Software which I/ We have mentioned in the Technical bid,and which I/ We shall supply if I/ We am/ are awarded with the work, are in conformity with theminimum specifications of the bidding document and that there are no deviations of any kind from therequirement specifications.Also, I/ we have thoroughly read the bidding document and by signing this certificate, we herebysubmit our token of unconditional acceptance to all the terms & conditions of the bidding documentwithout any deviations.I/ We also certify that the price I/ we have quoted is inclusive of all the cost factors involved in the endto-endimplementation and execution of the project, to meet the desired Standards set out in thebidding Document.Thanking you,Name of the Bidder: -Authorised Signatory: -Seal of the Organization: -Date:Place:91

RFP for Selection of SDA for Horticulture DepartmentANNEXURE-5: DECLARATION BY BIDDER {TO SIGNED BY SELECTED BIDDER}I/ We declare that I am/we are bonafide/ Manufacturers/ Whole Sellers/ Sole distributor/ Authoriseddealer/ dealers/ sole selling/ Marketing agent in the goods/ stores/ equipment for which I/ We havequoted.If this declaration is found to be incorrect then without prejudice to any other action that may betaken, my/ our security may be forfeited in full and the bid, if any, to the extent accepted may becancelled.Name of the Bidder: -Authorised Signatory: -Seal of the Organization: -Date:Place:92

RFP for Selection of SDA for Horticulture DepartmentANNEXURE-6: FINANCIAL BID COVER LETTER & FORMATCOVER LETTER {to be submitted by the bidder on his Letter head}To,The Commissioner,Department of Horticulture, Govt. of Rajasthan,Jaipur (Raj.)Reference: NIB No. :___________________________________ Dated:__________Dear Sir,We, the undersigned bidder, Having read & examined in detail, the Bidding Document, the receipt ofwhich is hereby duly acknowledged, I/ we, the undersigned, offer to supply/ work as mentioned in theScope of the work, Bill of Material, Technical specifications, Service Level Standards & in conformitywith the said bidding document for the same.I / We undertake that the prices are in conformity with the specifications prescribed. The quote/ priceare inclusive of all cost likely to be incurred for executing this work. The prices are inclusive of all typeof govt. taxes/duties.I / We undertake, if our bid is accepted, to deliver the goods in accordance with the delivery schedulespecified in the schedule of Requirements.I/ We hereby declare that in case the contract is awarded to us, we shall submit the contractperformance guarantee as prescribed in the bidding document.I / We agree to abide by this bid for a period of _____ days after the last date fixed for bid submissionand it shall remain binding upon us and may be accepted at any time before the expiry of that period.Until a formal contract is prepared and executed, this bid, together with your written acceptancethereof and your notification of award shall constitute a binding Contract between us.I/ We hereby declare that our bid is made in good faith, without collusion or fraud and the informationcontained in the bid is true and correct to the best of our knowledge and belief.We understand that you are not bound to accept the lowest or any bid you may receive.We agree to all the terms & conditions as mentioned in the bidding document and submit that we havenot submitted any deviations in this regard.Date:Authorized SignatoryName:Designation:93

RFP for Selection of SDA for Horticulture DepartmentFinancial Bid FormatA) Price Schedule for Application DevelopmentTABLE "A": PRICE SCHEDULE FOR APPLICATION DEVELOPMENTSl.No.Item Description Quantity Units Rate (in INR)including allIncidental Chargesand all taxes butexcluding Service Tax(as applicable) = UnitRate * Quantity asspecified in ColumnIII.ServiceTax inINRTotalAmount (inINR.)excludingService Tax(asapplicable)I II III IV V VI VII=V1. System Study and Design,Application Development &Deployment, Application RollOut as per Sec 4.1.1 of RFP2. Data Preparation as per sec4.1.2.3. Training Module --Benefitsof Program4. Role based Training for theDirectorate Officials/ FieldOfficials1 No. 0.00 0.00 0.001 No. 0.00 0.00 0.00150 Nos. 0.00 0.00 0.00200 Nos. 0.00 0.00 0.00Simulated training on thedeveloped Web BasedApplication5. Role Based Training forManufacturers / Dealers6. Role Based Training for otherBeneficiaries50 Nos. 0.00 0.00 0.0050 Nos. 0.00 0.00 0.007. Train the Trainer 50 Nos. 0.00 0.00 0.008. Blended Man Month rate forChange Request (Cost of 1man month to be filled bythe Bidder)30 Manmonth0.00 0.00 0.00***Total "A" in Figures 0.00***Total "A" in WordsRupees only94

RFP for Selection of SDA for Horticulture DepartmentPlease note:1. It is mandatory to quote man month rate for the change request as per above table. The manmonth rate should be logically derived from the application development cost quoted by thebidder. The price quoted for the change request shall be considered for only financial bidevaluation. In case of any actual change request, the selected bidder shall be paid according to theclause 7.2.3. of this RFP and on the basis of the mutually agreed man month to be deployed forcorresponding change request. The man month rate to be considered during actual change requestshall be equal to the tendered man month rate as per S. No. 8 of Table A of financial bid.B) Price Schedule for Operation and MaintenanceTABLE "B": PRICE SCHEDULE FOR OPERATION AND MAINTENANCESl.No.Item Description Quantity Units Rate (in INR) including allIncidental Charges and alltaxes but excludingService Tax (as applicable)= Unit Rate * Quantity asspecified in Column III .ServiceTax inINRTotal Amount(in INR.)excludingService Tax (asapplicable)I II III IV V VI VII=V1. Support and Maintenance forWeb based ApplicationSoftware for First Year as perscope defined in Sec 4.1 of RFP2. Support and Maintenance forWeb based ApplicationSoftware for Second Year asper scope defined in Sec 4.1 ofRFP1 No. 0.00 0.00 0.001 No. 0.00 0.00 0.003. Support and Maintenance forWeb based ApplicationSoftware for Third Year as perscope defined in Sec 4.1 of RFP1 No. 0.00 0.00 0.004. Support and Maintenance forWeb based ApplicationSoftware for Fourth Year asper scope defined in Sec 4.1 ofRFP1 No. 0.00 0.00 0.005. Support and Maintenance forWeb based ApplicationSoftware for Five Year as perscope defined in Sec 4.1 of RFP1 No. 0.00 0.00 0.0095

RFP for Selection of SDA for Horticulture DepartmentTABLE "B": PRICE SCHEDULE FOR OPERATION AND MAINTENANCE***Total "B" in Figures 0.00***Total "B" in WordsC) Commercial Bid SummaryRupees onlyTABLE "C": BID SUMMARYSl.No.Descriptionof WorkTotal Cost in INR (In Words)Total Cost in INR(In Figures)I II III IV1 Total "A" 0.002 Total "B" 0.00***Total "C" in Figures 0.00***Total "C" in WordsRupees only96

RFP for Selection of SDA for Horticulture DepartmentANNEXURE-7: BANK GUARANTEE FORMAT {TO BE SUBMITTED BY THE BIDDER’S BANK}BANK GUARANTEE FORMAT – BID SECURITY(To be stamped in accordance with Stamp Act and to be issued by a Nationalised/ Scheduled bankhaving its branch at Jaipur and payable at par at Jaipur, Rajasthan)To,The Commissioner,Department of Horticulture,Pant Krishi Bhavan, Bhagwan Das RoadJaipur-302005 (Raj).Sir,1. In accordance with your Notice Inviting Bid for vide NIB referenceno. M/s. …………………………….. (Name & full address of the firm) (Hereinafter calledthe “Bidder”) hereby submits the Bank Guarantee to participate in the said procurement/ biddingprocess as mentioned in the bidding document.It is a condition in the bidding documents that the Bidder has to deposit Bid Security amounting to in respect to the NIB Ref. No. _______________ dated_________ issued by Department of Horticulture, Pant Krishi Bhavan, Bhagwan Das Road, Jaipur,Rajasthan (hereinafter referred to as “DoH”) by a Bank Guarantee from a Nationalised Bank/ ScheduledCommercial Bank having its branch at Jaipur irrevocable and operative till the bid validity date (i.e. days from the date of submission of bid). It may be extended if required inconcurrence with the bid validity.And whereas the Bidder desires to furnish a Bank Guarantee for a sum of to the DoH as earnest money deposit.2. Now, therefore, we the ……………………………….…… (Bank), a body corporate constituted under theBanking Companies (Acquisition and Transfer of Undertaking) Act. 1969 (delete, if not applicable)and branch Office at…………………... (hereinafter referred to as the Guarantor) do hereby undertake97

RFP for Selection of SDA for Horticulture Departmentand agree to pay forthwith on demand in writing by the DoH of the said guaranteed amountwithout any demur, reservation or recourse.3. We, the aforesaid bank, further agree that the DoH shall be the sole judge of and as to whetherthe Bidder has committed any breach or breaches of any of the terms costs, charges and expensescaused to or suffered by or that may be caused to or suffered by the DoH on account thereof tothe extent of the Earnest Money required to be deposited by the Bidder in respect of the saidbidding document and the decision of the DoH that the Bidder has committed such breach orbreaches and as to the amount or amounts of loss, damage, costs, charges and expenses caused toor suffered by or that may be caused to or suffered by the DoH shall be final and binding on us.4. We, the said Bank further agree that the Guarantee herein contained shall remain in full force andeffect until it is released by the DoH and it is further declared that it shall not be necessary for theDoH to proceed against the Bidder before proceeding against the Bank and the Guarantee hereincontained shall be invoked against the Bank, notwithstanding any security which the DoH mayhave obtained or shall be obtained from the Bidder at any time when proceedings are takenagainst the Bank for whatever amount that may be outstanding or unrealized under theGuarantee.5. Any notice by way of demand or otherwise hereunder may be sent by special courier, telex, fax,registered post or other electronic media to our address, as aforesaid and if sent by post, it shallbe deemed to have been given to us after the expiry of 48 hours when the same has been posted.6. If it is necessary to extend this guarantee on account of any reason whatsoever, we undertake toextend the period of this guarantee on the request of our constituent under intimation to you.7. The right of the DoH to recover the said amount of from us in manner aforesaid will not be precluded/ affected, even if, disputes have been raised bythe said M/s. ……….………………(Bidder) and/ or dispute or disputes are pending before any court,authority, officer, tribunal, arbitrator(s) etc..8. Notwithstanding anything stated above, our liability under this guarantee shall be restricted to and our guarantee shall remain in force till bid validityperiod i.e. days from the last date of bid submission and unless a demand or claimunder the guarantee is made on us in writing within three months after the Bid validity date, allyour rights under the guarantee shall be forfeited and we shall be relieved and discharged from allliability thereunder.9. This guarantee shall be governed by and construed in accordance with the Indian Laws and wehereby submit to the exclusive jurisdiction of courts of Justice in India for the purpose of any suitor action or other proceedings arising out of this guarantee or the subject matter hereof broughtby you may not be enforced in or by such count.10. We hereby confirm that we have the power/s to issue this Guarantee in your favor under theMemorandum and Articles of Association/ Constitution of our bank and the undersigned is/are the98

RFP for Selection of SDA for Horticulture Departmentrecipient of authority by express delegation of power/s and has/have full power/s to execute thisguarantee under the Power of Attorney issued by the bank in your favour.Date ………………… (Signature) ……………………………………….Place ………………… (Printed Name) ………………………………….(Designation) ……………………………………(Bank’s common seal) ………………………….In presence of:WTTNESS (with full name, designation, address & official seal, if any)(1) ………………………………………………………………………………(2) ………………………………………………………………………………Bank DetailsName & address of Bank :Name of contact person of Bank:Contact telephone number:99

RFP for Selection of SDA for Horticulture DepartmentGUIDELINES FOR SUBMISSION OF BANK GUARANTEEThe Bank Guarantee shall fulfill the following conditions in the absence of which they cannot beconsidered valid: -1. Bank Guarantee shall be executed on non- judicial stamp paper of applicable value purchased inthe name of the bank.2. Two persons should sign as witnesses mentioning their full name, designation, address and officeseal (if any).3. The Executor (Bank Authorities) may mention the power of attorney No. and date of execution inhis/ her favour authorizing him/ her to sign the document. The Power of Attorney to be witnessedby two persons mentioning their full name and address.4. The Bank Guarantee should be executed by a Nationalised Bank/ Scheduled Commercial Bankonly.5. Non – Judicial stamp paper shall be used within 6 months from the date of Purchase of the same.Bank Guarantee executed on the non-judicial stamp paper after 6 (six) months of the purchase ofsuch stamp paper shall be treated as non-valid.6. The contents of Bank Guarantee shall be strictly as per format prescribed by DoH7. Each page of Bank Guarantee shall bear signature and seal of the Bank and B.G. number.8. All corrections, deletions etc. in the Bank Guarantee should be authenticated by signature of BankOfficials signing the Bank Guarantee.9. Bank should separately send through registered post/courier a certified copy of Bank Guarantee,mentioning Bid reference, Bid title and bidder name, directly to the Purchaser at the followingaddress:100

RFP for Selection of SDA for Horticulture DepartmentBANK GUARANTEE FORMAT – PERFORMANCE SECURITY (PBG)(To be stamped in accordance with Stamp Act and on a Stamp Paper purchased from Rajasthan Stateonly and to be issued by a Nationalised/ Scheduled bank having its branch at Jaipur and payable at parat Jaipur, Rajasthan)To,The Commissioner,Department of Horticulture,Pant Krishi Bhavan, Bhagwan Das RoadJaipur-302005 (Raj).1. In consideration of the Department of Horticulture, Govt. of Rajasthan (hereinafter called "DoH")having agreed to exempt M/s ..........................(hereinafter called "the said Contractor(s)" from thedemand, under the terms and conditions of an Work Order No...................................dated.....................made between the DoH and .......................(Contractor) for the work ................. ofSecurity Deposit for the due fulfilment by the said Contractor (s) of the terms and conditionscontained in the said work order, on production of a Bank Guarantee for Rs...................(Rupees........................................only), we ...................(indicate the name of the Bank), (hereinafterreferred to as "the Bank") at the request of ..................Contractor(s) do hereby undertake to pay tothe DoH an amount not exceeding Rs...................(Rupees..................................only) on demand.2. We................. (Indicate the name of Bank), do hereby undertake to pay Rs....................(Rupees............................only), the amounts due and payable under this guarantee without anydemur or delay, merely on a demand from the DoH. Any such demand made on the bank by theDoH shall be conclusive as regards the amount due and payable by the Bank under this guarantee.The Bank Guarantee shall be completely at the disposal of the DoH and We....................... (Indicatethe name of Bank), bound ourselves with all directions given by DoH regarding this BankGuarantee. However, our liability under this guarantee shall be restricted to an amount notexceeding Rs...................... (Rupees....................only).3. We.......................(indicate the name of Bank), undertake to pay to the DoH any money sodemanded notwithstanding any dispute or disputes raised by the contractor(s) in any suit orproceeding pending before any Court or Tribunal or Arbitrator etc. relating thereto, our liabilityunder these presents being absolute, unequivocal and unconditional.4. We.....................(indicate the name of Bank) further agree that the performance guarantee hereincontained shall remain in full force and effective up to and that it shall continue to beenforceable for above specified period till all the dues of DoH under or by virtue of the saidAgreement have been fully paid and its claims satisfied or discharged or till the DoH certifies that101

RFP for Selection of SDA for Horticulture Departmentthe terms and conditions of the said Agreement have been fully and properly carried out by thesaid Contractor(s) and accordingly discharges this guarantee.5. We ...........................(indicate the name of Bank) further agree with the DoH that the DoH shallhave the fullest liberty without our consent and without affecting in any manner our obligationshereunder to vary any of the terms and conditions of the said work order or to extend time ofperformance by the said Contractor(s) from time to time or to postpone for any time or from timeto time any of the powers exercisable by the DoH against the said Contractor(s) and to forbear orenforce any of the terms and conditions relating to the said work order and we shall not berelieved from our liability by reason of any such variation, or extension being granted to the saidContractor(s) or for any forbearance, act or omission on the part of the DoH or any indulgence bythe DoH to the said Contractor(s) or by any such matter or thing whatsoever which would but forthis provision, have effect of so relieving us.6. The liability of............................. (indicate the name of Bank), under this guarantee will not bedischarged due to the change in the constitution of the Bank or the contractor(s).7. We .............................. (indicate the name of Bank), lastly undertake not to revoke this guaranteeexcept with the previous consent of the DoH in writing.8. This performance Guarantee shall remain valid and in full effect, until it is decided to be dischargedby the DoH. Notwithstanding anything mentioned above, our liability against this guarantee isrestricted to Rs........................... (Rupees..............................only).9. It shall not be necessary for the DoH to proceed against the contractor before proceeding againstthe Bank and the guarantee herein contained shall be enforceable against the Banknotwithstanding any security which the DoH may have obtained or obtain from the contractor.10. We .............................. (indicate the name of Bank) verify that we have a branch at Jaipur,Rajasthan. We undertake that this Bank Guarantee shall be payable at any of its branch at Jaipur,Rajasthan. If the last day of expiry of Bank Guarantee happens to be a holiday of the Bank, the BankGuarantee shall expire on the close of the next working day.11. We hereby confirm that we have the power(s) to issue this guarantee in your favour under thememorandum and articles of Association/ constitution of our bank and the undersigned is/ are therecipient of authority by express delegation of power(s) and has/have full power(s) to execute thisguarantee for the power of attorney issued by the bank.Dated..........................day of....................For and on behalf of the (indicate the Bank)Signature102

RFP for Selection of SDA for Horticulture Department(Name & Designation)Bank's SealThe above performance Guarantee is accepted by the DoHFor and on behalf of the DoHSignature(Name & Designation)103

RFP for Selection of SDA for Horticulture DepartmentANNEXURE-8: COMPONENTS TO BE SELECTED AT RSDCPlease specify your choice of system software from the list of system software available at the RSDCS. No. Component System Software available atRajasthan State Data Centre(RSDC)Please specify your choiceof system software (anyone from the availablesystem software at RSDC)1.Database ServerMS SQLOrPostgre SQLOrOracle2.Application/ Web ServerIISOrApache TomcatOrJBoss3.Hosting Environment.NETOrJ2EE104

RFP for Selection of SDA for Horticulture DepartmentANNEXURE-9: DRAFT AGREEMENT FORMAT {TO BE MUTUALLY SIGNED BY SELECTED BIDDER ANDPROCURING ENTITY}This Contract is made and entered into on this ______day of ________, 2013 by and betweenDepartment of Horticulture, Govt. of Rajasthan, having its head office at Pant Krishi Bhawan, BhagwanDas Road, Jaipur-302005, Rajasthan (herein after referred to as Purchaser/ DoH) which term orexpression, unless excluded by or repugnant to the subject or context, shall include his successors inoffice and assignees on ONE PARTAndM/s__________________, a company registered under the Indian Companies Act, 1956 with itsregistered office at _____________________ (herein after referred as the “Successful Bidder/Supplier”) which term or expression, unless excluded by or repugnant to the subject or context, shallinclude his successors in office and assignees on the OTHER PART.Whereas,Purchaser is desirous of appointing an agency for as per the Scope of Work and Termsand Conditions as set forth in the RFP document dated _________ of .And whereasM/s______________represents that it has the necessary experience for carrying out the overall workas referred to herein and has submitted a bid and subsequent clarifications for providing the requiredservices against said NIT and RFP document issued in this regard, in accordance with the terms andconditions set forth herein and any other reasonable requirements of the Purchaser from time to time.And whereasPurchaser has accepted the bid of M/s__________ and has placed the Work Order vide Letter No.__________________ dated _______, on which M/s__________ has given their acceptance vide theirLetter No._____________ dated ____________.And whereasM/s_______________ has deposited a sum of Rs. ________________/- (Rupees _________________)in the form of __________________ ref no. _________________ dated ______________ of____________ Bank and valid up to _____________ as security deposit for the due performance of thecontract.105

RFP for Selection of SDA for Horticulture DepartmentNow it is hereby agreed to by and between both the parties as under: -1. The NIT Ref. No. ____________________________ dated ___________ and RFP document dated_________ issued by DoH along with its enclosures/ annexures, wherever applicable, are deemedto be taken as part of this contract and are binding on both the parties executing this contract.2. In consideration of the payment to be made by DoH to M/s______________ at the rates set forthin the work order no. ____________________, _________ will duly provide related services in themanner set forth in the RFP, along with its enclosures/ annexures and Technical Bid along withsubsequent clarifications submitted by M/s__________.3. The DoH do hereby agree that if M/s___________ shall duly supply the said articles and providerelated services in the manner aforesaid observe and keep the said terms and conditions of the RFPand Contract, the DoH will pay or cause to be paid to M/s___________, at the time and the mannerset forth in the said conditions of the RFP, the amount payable for each and every projectmilestone & deliverable. The mode of Payment will be as specified in the RFP document.4. The timelines for the prescribed Scope of Work, requirement of services and deployment oftechnical resources shall be effected from the date of work order i.e. ____________ and completedby M/s_____________ within the period as specified in the RFP document.5. In case of extension in the delivery and/ or installation period/ completion period with liquidateddamages, the recovery shall be made on the basis of following percentages of value of stores/works which M/s______________has failed to supply or complete the work: -a) Delay up to one fourth period of the prescribed delivery period, successfulinstallation & completion of workb) Delay exceeding one fourth but not exceeding half of the prescribed deliveryperiod, successful installation & completion of work.c) Delay exceeding half but not exceeding three fourth of the prescribed deliveryperiod, successful installation & completion of work.d) Delay exceeding three fourth of the prescribed delivery period, successfulinstallation & completion of work.2.5%5.0%7.5%10.0%Note:i. Fraction of a day in reckoning period of delay in supplies/ maintenance services shall beeliminated if it is less than half a day.ii. The maximum amount of agreed liquidated damages shall be 10%.iii. If M/s____________requires an extension of time in completion of contractual supply onaccount of occurrence of any hindrances, he shall apply in writing to the authority which had106

RFP for Selection of SDA for Horticulture Departmentplaced the work order, for the same immediately on occurrence of the hindrance but notafter the stipulated date of completion of supply.iv. Delivery period may be extended with or without liquidated damages if the delay in thesupply of goods in on account of hindrances beyond the control of M/s______________.6. All disputes arising out of this agreement and all questions relating to the interpretation of thisagreement shall be decided as per the procedure mentioned in the RFP document.In witness whereof the parties have caused this contract to be executed by their Authorized Signatorieson this _____day of _______________, 2013.Signed By:Signed By:( )Designation:,Company:(Sriram Meena)CommissionerDepartment of Horticulture, Govt. of RajasthanIn the presence of:In the presence of:( )Designation:Company:( )Designation:Department of Horticulture, Govt. of Rajasthan( )Designation:Company:( )Designation:Department of Horticulture, Govt. of Rajasthan107

RFP for Selection of SDA for Horticulture DepartmentANNEXURE-10: FORMAT FOR SUBMISSION OF PROJECT REFERENCES FOR PRE-QUALIFICATIONEXPERIENCEProject Name:Country:Value of Contract/Work Order (In INR):Project Duration:Location within country:Name of Customer:Contact person with address, phone, faxand e-mail:Total No. of staff-months of the assignment:Approx. value of the services provided by your companyunder the contract (in INR):Start date (month/year):Completion date (month/year):Name of associated Bidders, if any:Narrative description of Project:List of Services provided by your firm/companyPlease attach a copy of the work order/ completion certificate/ purchase order/ letter from the customer for each projectreference108

RFP for Selection of SDA for Horticulture DepartmentANNEXURE 11: TEAM COMPOSITION AND TASK ASSIGNEDProfessional StaffName of Staff Firm Area ofExpertisePositionAssignedTask Assigned109

RFP for Selection of SDA for Horticulture DepartmentANNEXURE 12: FORMAT FOR CVS OF KEY PROFILESFormat for the ProfilesName of the personCurrent Designation / Job TitleCurrent job responsibilitiesProposed Role in the ProjectProposed Responsibilities in the ProjectAcademic Qualifications:oooooDegreeAcademic institution graduated fromYear of graduationSpecialization (if any)Key achievements and other relevant information (if any)Professional Certifications (if any)Total number of years of experienceNumber of years with the current company (the SDA)Summary of the Professional / Domain ExperienceNumber of complete life cycle implementations carried outThe names of customers (Please provide the relevant names)Past assignment details (For each assignment provide details regardingname of organizations worked for, designation, responsibilities, tenure)Prior Professional Experience covering:Organizations worked for in the pasto Organization nameo Duration and dates of entry and exit110

RFP for Selection of SDA for Horticulture DepartmentFormat for the ProfilesoooDesignationLocation(s)Key responsibilitiesPrior project experienceo Project nameo Cliento Key project features in briefo Location of the projecto Designationo Roleo Responsibilities and activitieso Duration of the projecto Total team sizePlease provide only relevant projects.Proficient in languages (Against each language listed indicate ifread/write/both)111

RFP for Selection of SDA for Horticulture DepartmentANNEXURE 13: TEMPLATE FOR COMMI SSIONING CERTIFICATECommissioning CertificateThis is to certify that M/s………………………….. has successfully completed the following scopes of the project1. Application Software development and Integration2. Data Preparation3. Training and capacity Building4. System Integration and Commissioning (Go-Live)All the corresponding activities related to the above scopes have been satisfactorily completed as per therequirement mentioned in the RFP. We hereby certify that the OSMOSYS project for Department of Horticulturehave been successfully commissionedSignature of Authorized SignatoryCertifying Agency112

RFP for Selection of SDA for Horticulture DepartmentANNEXURE 14: MANPOWER DEPLOYMENT SCHEDULEDesignation/Name of theStaffStaff input (in the form of a bar chart)Total staff-month input1 2 3 4 5 6 7 n Offshore Onsite TotalOffshore1.OnsiteOffshore2.OnsiteOffshore3.OnsiteOffshore4.OnsiteOffshore5.OnsiteOffshore6.OnsiteOffshore7.OnsiteOffshore8.Onsite113

RFP for Selection of SDA for Horticulture DepartmentANNEXURE 15: INDICATIVE TO-BE PROCESSThe indicative workflows for both the programs are mentioned in the following tables:a) Indicative To-Be Process flow for Service Delivery and Monitoring for Solar Pump InstallationFor this web-base MIS application to be developed for effective implementation and monitoringof the Service Delivery of Solar Pumps among the farmers/ users, major online modulesidentified are as under (Illustrative):S. No. Particulars Owner Remarks1 Empanelment of Solar Pump Dept. of Horticulture (DOH)Manufacturers and uploading of variousmodels and their components along withcost.2 Empanelment of Dealers/Agents Manufacturer(s)3 Allotment of targets to District Level Dept. of Horticulture (DOH)Officers4 Fund transfer to Districts from varioussources keeping a secured accountDept. of Horticulture (DOH)5 e-Form Application receiving module at Assistant Director ofdepartmental centre and e-Mitra/ CSC concerned district, Dept. ofKiosk (We may consider submission of Horticulture (ADH)/application forms at divisional level in caseapplicant di not find above two optionsOperator of e-Mitra/ CSCKioskhandy : in such case DDH will receive theapplications and upload details in thesoftware which will generate coveringletter for forwarding the files to ADH)6 Scrutiny of files by AO/ Scheme OIC andonline authorising of appropriate casesand generation of letters communicating AO/ Scheme OICdeficiencies for files not found appropriate6 Application short-listing/ details of shortlistedAssistant Director ofbeneficiariesconcerned District, Dept. of7 Information to farmer through SMS and Horticulture (ADH)letter for submission of quotation ofdesired brand/ makeThe softwareshould generateapplication IDfor eachapplicationThe Status to becommunicatedby SMS toapplicant /dealer8 Generation and Uploading of quotation ADH/Dealer/farmer The farmer tosend a PULL114

RFP for Selection of SDA for Horticulture DepartmentS. No. Particulars Owner Remarksresponse to theapplicationthrough SMS9 Acceptance of quotation Assistant Director of10 Generate Administrative sanction andgenerate mail communication of AS andSMS to all concernedconcerned District, Dept. ofHorticulture (ADH)11 Generate letter to farmers for farmershare12 Uploading of farmer share deposit and Dealer/ farmerThe farmer toauthentication by ADHsend a PULLresponse to theapplicationthrough SMS13 Generation of work order, communication Assistant Director ofby mail/e-Mail or SMS to all concerned, concerned District, Dept. ofgeneration of RTGS for payment of Horticulture (ADH)application money (Rs.10000/) to themanufacturers14 Updation of material assembled and Manufacturer(s)request for PDI15 PDI executed uploading of PDI details Dept. of Horticulture (DOH)16 Uploading details of material dispatch to Manufacturer(s)Uponvarious beneficiaries by the manufacturersUploading, thesystem willgenerate SMS toconcernedbeneficiary andADH17 Uploading details of material handover to Dealers/ Supervisor/ Also by farmerfarmers on his fieldAssistant Director of through SMS.concerned district, Dept. ofHorticulture (ADH)Separate inputsto be preservedfor each source18 Uploading status of physical verification ofmaterial supplyOfficial performing PhysicalVerification19 Generation of RTGS for release of 36% Assistant Director115

RFP for Selection of SDA for Horticulture DepartmentS. No. Particulars Owner Remarksfunds to the manufacturer(s) generation of Horticulture (ADH)mails to concerned.20 Uploading of Installation status Dealers/ Supervisor/21 Uploading Physical verification details Official performing Physical SoftwareVerification Assistant ensureDirector Horticulture mandatoryverificationconditions.22 Uploading of Geo-tagged photograph of Assistant Director ofthe system and separate provision forcoordinate definition/KML file uploadconcerned district, Dept. ofHorticulture (ADH)The system should also be capable oftaking GPRS input from SCADA systemsinstalled on solar pumps23 Release of funds through FS generationand RTGS to manufacturers aftersuccessful installation24 Generation of Utilization Certificate ADH (For DOH)toDOH (For GOI/FA)b) Indicative To-Be Process Flow for National Mission for Micro Irrigation ProgramFor this web-base MIS application to be developed for effective implementation andmonitoring of the Service Delivery of Sprinkler and Drip among the farmers/ users, major onlinemodules identified are as under (Illustrative):S. No. Particulars Owner Remarks1 Empanelment of Manufacturers and Dept. of Horticultureuploading of various models and their (DOH)components along with approved cost.2 Empanelment of Dealers/Agents Manufacturer(s)3 Allotment of targets to District Level Officers Dept. of Horticulture(DOH)4 Fund transfer to Districts from various Dept. of Horticulturesources keeping a secured account(DOH)5 e-Form Application receiving module at Assistant Director of116

RFP for Selection of SDA for Horticulture DepartmentS. No. Particulars Owner Remarksdepartmental centre and e-Mitra/ CSC Kiosk concerned district, Dept.(we may consider deposition of application of Horticulture (ADH)/forms at divisional level in case applicant donot find above two options handy; Insuch aOperator of e-Mitra/ CSCKioskcase DDH will receive and upload details ofapplication in the software and generatecovering letter to forward the files toconcerned ADH)6 Generation of application ID and prioritynumber and its communication to the Application Softwarebeneficiary/ Dealer Manufacturer7 Scrutiny of files by AO/ Scheme OIC andonline authorising of appropriate cases andgeneration of letters communicating AO/ Scheme OICdeficiencies for files not found appropriate8 Generate Administrative sanction and Assistant Director ofgenerate mail communication of AS and SMSto all concernedconcerned District, Dept.of Horticulture (ADH)9 Uploading of farmer share deposit Dealer/ farmer Also, By PULLresponse inform of SMSby the farmerhimself10 Uploading details of material dispatch tovarious dealers by the manufacturersManufacturer(s)Uponuploading thesystem shouldgenerate SMSfor concerningADH11 Uploading details of material handover to Dealers/ Supervisor/ Separate inputfarmers on his fieldAssistant Director of data to beconcerned district, Dept. preserved forof Horticulture (ADH) each inputsource12 Uploading of Installation status Dealers/ Supervisor/ Separate inputAssistant Director of data to beconcerned district, Dept. preserved for117

RFP for Selection of SDA for Horticulture DepartmentS. No. Particulars Owner Remarksof Horticulture (ADH) each inputsource13 Approval of Regional Dy. Director DY. Director Horti Uploading ofHorticulture for cases above 2 HaKML14 Uploading Physical verification details Official performingPhysical verification15 Uploading of Geo-tagged photograph of the Assistant Director ofsystem and separate provision for coordinatedefinition/KML file upload.concerned district, Dept.of Horticulture (ADH)The system should be capable of takingGPRS input from hand held systems(GPSBased) for area calculation.16 Release of funds(FS generation) tomanufacturers after successful installationand verification17 Module for Revision of AS/FS ADH18 Generation of Utilization Certificate ADH(for DOH) /DOH(forGOI/FA)The softwareto haveprovisions foranalysis ofKML file andindicate thecalculatedarea basedupon KMLSystem Platform and Integration Requirement:(i) System should preferably be developed in .Net/ SQL Server.(ii) The online application(s) will be received through SSDG and e-Mitra/ CSC kiosksalso, therefore, integration will be required with SSDG and e-Mitra/ CSC apartfrom Departmental center(s).(iii) Online system is required to be integrated with “Payment Gateway”.(iv) System will use common IT Infrastructure available in Rajasthan State Data Centre(RSDC) for hosting applications.(v) Horticulture Department already possesses client-side computer machine(s) andbroadband connection in all the district level offices. Therefore, there is no extrarequirement of hardware to implement this proposed online system.(vi) This online system needs to be integrated with (a) Mobile Service DeliveryGateway (MSDG) to avail the facility of SMS; and (b) e-Mail servers also.118

RFP for Selection of SDA for Horticulture DepartmentANNEXURE 16: INFRASTRUCTURE TO BE PROVIDED BY THE RSDC AT THE STATE DATACENTER:The application needs to be hosted in the State Data Center of Rajasthan. The following hardware andsoftware items required to host the application at State Data Center shall be provided to the selectedBidder by the State Data CenterS. No Components Qty. (in Nos.)Hardware Available at RSDC1. Database Server (with latest version of Windows 8/ 1Redhat Linux 6.0 Server Edition)2. Application Server (with latest version of Windows 8/ 1Redhat Linux 6.0 Server Edition)3. Web Server (with latest version of Windows 8/ Redhat 1Linux 6.0 Server Edition)4. SAN Storage (5 TB) 1Software Available at RSDC5. Database Server- Enterprise Edition (Latest version of 1MS SQL/ Postgre SQL/ Oracle)6. Application Server (IIS/ JBoss/ Apache Tomcat) 17. Web Server (Support .NET/ J2EE Platforms) 1Please Note:i. The bidders shall proposal their technical solution in accordance with the availability ofhardware and system software at the Rajasthan State Data Center (RSDC)ii.iii.Other items like antivirus, EMS license, LAN Cabling and switches shall be provided to thebidder by RSDCOracle application will be available on shared basisThe above mentioned items are the minimum requirements and the successful bidder has to supply,install, integrate, test and commission any other equipment/ software that is required for thesmoother functioning of the project but is not mentioned in the bill of material and at the time of bidsubmission, the bidder may append all such additional items to the financial bids119

RFP for Selection of SDA for Horticulture DepartmentANNEXURE 17: UNDERTAKING FOR OPENING OF OFFICE IN JAIPURTo,The Commissioner,Department of Horticulture,Government of RajasthanJaipurSub: Undertaking for Opening of Office in JaipurReference: Sir,We herby undertake to open an office in Jaipur within 1 month from the date of issuance of WorkOrder in case we are selected as the successful bidder for the above mentioned Tender referencenumber.Date:Authorized SignatoryName:Designation:120