ISDN PBX-System - Concept4tec Computer Shop

IntroductionCTI - computer telephony integrationTK-Suite ClientWith this Telephone System we included the Software Pack TK-Suite, this contains the CTIapplication TK-Suite Client .With this it will be possible to dial telephone numbers directfrom your PC, see calls on your monitor and return calls direct from the missed call list.The capability can be looked up via the online help by pressing F1 on your PC at any time.TAPIContrary to TK-Suite Client, the TAPI (Telephony Applications Programming Interface) is notan independent CTI application, but an interface between a TAPI-compatible Windowsapplication and the telephone system. If the program or applications supports this then itwill be possible to control the entire telephone system. The range of control is depending onthe application you are running. However, in most cases you will be able to set up outgoingcalls and display the arrival of incomming calls.PCe.g. databaseTAPIe.g. phonebookCD-romTAPIMicrosoft telephony interfacee.g. TAPItelephonyprogramTSPITelephony service provider for AGFEO telecommunications systemsCAPIISDN card with CAPI driverTAPITAPI applicationPart of theMicrosoftoperating systemAGFEO TSP!TAPI is an interface of the Microsoftoperating system at the application end ofMicrosoft ’s telephone interface.A Telephony Service Provider (TSP) from themanufacturer of the ISDN hardware -in thiscase AGFEO –is needed to link this to thephone system. The TSP is a driver that mustbe installed on your PC to run the TAPIfunctions and to control the necessaryexchange of data between the PC andtelephone system.AGFEO ISDN telecommunications systemInternal ISDN busTAPI-compatible system softwareDue to the constant increase of functions of these applications that support TAPI the TSP isalways updated. To ensure that the latest version is available to you we provide this TSPtotally free of charge on our Internet home page http://www.agfeo.de . The self-extractingfile contains all the information needed for the installation of this program. Should you haveno internet access, then please contact your Dealer.NotesCTI -computer telephony integration via TK-Suite Client or TAPI is only possible withanalogue- or AGFEO System Phones.E - 11