Safety & security report - East and North Herts NHS Trust

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Compliance with Secretary of State DirectionsSecretary of State Directions require the Trust to adopt the NHSCFSMS guidance “AProfessional Approach to Managing Security in the NHS.”The aim of the NHS Security Management Service is simple: to protect the NHS so that it canbetter protect the public's health. The NHS Security Management Service was established in2003, creating the NHS Counter Fraud and Security Management Service.The NHS Security Management Service is responsible for the security of NHS staff andproperty in England – the first time a dedicated organisation has had such a remit. Thisincludes:• protecting NHS staff from violence and abuse• taking appropriate action against those who abuse, or attempt to abuse, NHS staff• helping to ensure the security of property, facilities, equipment and other resourcessuch as drugs.The NHS Security Management Service is raising the profile and standards of securitymanagement work in a comprehensive, inclusive and professional manner, working with theDepartment of Health, NHS bodies, NHS professionals, trade unions and other bodies such asthe Health and Safety Executive. All NHS health bodies must nominate a director at board levelto take responsibility for security management, ensuring that security of NHS staff and propertyis considered at the highest levels in each health body. This will, over time, allow more moneyand time to be invested to make real and lasting improvements to protecting NHS staff andNHS property.Putting these improvements into practice at a local level are trained and accredited LocalSecurity Management Specialists (LSMSs) who have taken the lead in security managementwork since April 2004. Each LSMS is the expert in matters of security management in theirhealth body and is responsible for translating the NHS Security ManagementService's guidance, policies and initiatives into good practice locally The NHS SecurityManagement Service is committed to delivering an environment for those who use or work inthe NHS that is properly secure so that the highest possible standard of clinical care can bemade available to patients.The Trust is compliant and has an Accredited Local Security Management Specialist. TheDirector of Nursing has recently been given Executive Director, accountability for Safety &Security and also appointed as Security Management Director. A Non Executive SecurityManagement Director has been appointed as required by the Directions. An annual report fromthe local security management specialist is produced in April and an annual work plansubmitted for the forth coming year. These reports will be included with future reportsConflict Resolution Training (CRT)The Secretary of State directions require the trust to deliver conflict resolution training to allfrontline staff who may have face to face or telephone contact with the public. The trust made acommitment that conflict resolution training would be mandatory for all staff. Conflict resolutiontraining has been delivered in the trust since November 2005. Staff must attend refreshertraining every three years.An annual return on the number of staff trained in CRT is submitted to NHSCFSMS.A new training provider has been appointed to deliver the training from April 1 st 2011
SecurityDamage or loss to property is the highest incident reported which includes staff ID badges andpersonal property which may have been lost or stolen.Assault and Verbal abuse are also reported frequently. All incidents of assault are investigatedand where the assault cannot be explained by medication, mental health or clinical condition,staff are encouraged to press charges and prosecution is sought.The trust has recently been invited to join the community safety partnership “Pub watch”scheme. This scheme operates a ban from one ban from all (licensed premises) policy foranyone who has been prosecuted for violence following the consumption of alcohol. Many ofthe incidents in A & E result from the partners and friends of patients being violent to staff dueto intoxication. The ban may also be applied to the frequent drunken visitors to the departmentprovided they are not in need of medical treatment.During this financial year 2 cases have gone to trial, one resulted in a custodial sentence of 4months for the defendant, the other defendant was found not guilty by the jury.Management of Violence and Aggression:An annual return is submitted for the number of physical assaults that occur in the trust. Thestatistics are used to produce a National Summary.The trust submits an annual return to the NHSCFSMS each year detailing the number ofphysical assaults that have occurred.The table below details the number of incidents submitted and audited amongst the list ofcomparator trusts.ProviderCambridge University Hospitals NHSFoundation TrustNorfolk And Norwich University HospitalNHS Foundation TrustColchester Hospital University NHSFoundation TrustMid Essex Hospital Services NHS TrustWest Hertfordshire Hospitals NHS TrustBasildon and Thurrock University HospitalsNHS Foundation TrustIpswich Hospital NHS TrustJames Paget University Hospitals NHSFoundation TrustPeterborough And Stamford Hospitals NHSFoundation TrustWest Suffolk Hospitals NHS TrustBedford Hospital NHS TrustEast And North Hertfordshire NHS TrustNumber ofphysicalassaultsdeclared2009/10Involvingmedical factorsclinicalAssaults notinvolvingmedicalfactorsDeclaredsanctions107 105 2 1167 164 3 268 59 9 09 3 6 456 55 1 0125 116 9 056 54 2 070 30 40 066 29 37 087 87 0 025 24 1 1141 137 4 2
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Safety & security report - East and North Herts NHS Trust

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