Comments Compliments and Complaints - Contour Homes
Comments Compliments and Complaints - Contour Homes
Comments Compliments and Complaints - Contour Homes
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COMMENTS, COMPLIMENTS AND COMPLAINTSComplaint StageWhat do we do?Stage 1We log the details of your complaint onto ourcomputer system <strong>and</strong> will:• Acknowledge receipt of your complaint within2 working days• Refer the complaint to a member of staff who isable to deal with the complaint• We will acknowledge your complaint.• The appropriate Manager will investigate your complaint<strong>and</strong> provide you with a full written response.Stage 2An Appeal Panel of 3 Senior Officers not previouslyinvolved in your complaint will meet to hear your appealStage 3Appeal4
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