Appendix N Alabama Medicaid Contact Information

NNAlabama Medicaid Contact InformationN.1 Important Telephone Numbers for the AlabamaMedicaid AgencyDental Services......................................................................1-800-362-1504Durable Medical EquipmentAdministration..........................................................................1-800-362-1504Hospital, psychiatric, admissionChildren/Adolescent ................................................................ 334-242-5196Geriatric Inpatient .................................................................... 334-242-5196Long Term Care .....................................................................1-800-362-1504• Home Health Services• Hospice Services• Personal Care (for children under 21 only)• Private Duty Nursing (for children under 21 only)Medical Services Customer Service....................................1-800-362-1504• Adolescent Pregnancy Prevention• Ambulatory Surgical Centers• EPSDT (Early and periodic screening, diagnosis, and treatment/ChildHealth Checkups)• Eye Care• Family Planning• Federally Qualified Heath Centers• Hearing Services• Hospital Program• Laboratory ServicesJuly 2007 N-1

Alabama Medicaid Contact Information NN.2 General InformationFor anyone to call ....................................................................334-242-5000For Medicaid recipients only....................................................1-800-362-1504For Medicaid providers regarding policies, procedures and/or administrativereviews 1-800-362-1504 for all other information....................1-800-688-7989N.3 Important Telephone Numbers for EDSAutomated Voice Response System (AVRS)......................1-800-727-7848Electronic Media Claims (EMC)............................................1-800-456-1242Provider Assistance Center..................................................1-800-688-7989Provider Enrollment ..............................................................1-888-223-3630Provider Relations Representatives....................................1-800-688-7989EDS Operator .........................................................................334-215-0111N.4 Mailing AddressesAlabama Medicaid Agency .........................501 Dexter AvenuePost Office Box 5624Montgomery, AL 36103-5624For mailing claims:Pharmacy, Dental, and UB-92 Claims........EDS....................................................................Post Office Box 244032....................................................................Montgomery, AL 36124-4032CMS-1500 Claims.......................................EDS....................................................................Post Office Box 244032....................................................................Montgomery, AL 36124-4032Inquiries, Provider Enrollment Information, Provider Relations.......................................................EDS.......................................................Post Office Box 241685.......................................................Montgomery, AL 36124-1685Medicare-related Claims.............................EDS.......................................................Post Office Box 244032.......................................................Montgomery, AL 36124-4032July 2007 N-3

Alabama Medicaid Contact InformationMedical Prior Authorization ....................... EDS...................................................... Post Office Box 244032...................................................... Montgomery, AL 36124-4032Pharmacy Prior Authorization .................... HID...................................................... Post Office Box 3210...................................................... Auburn, AL 36823-3210...................................................... FAX: 1-800-748-0116Adjustments................................................ EDSPost Office Box 241684...................................................... Montgomery, AL 36124-1684N.5 Web Site AddressRefer to the Alabama Medicaid Agency's web site athttp://www.medicaid.alabama.gov for the following resources:• Forms• Manuals• Bulletins• Provider Notices• Schedule of Events• Billing and Eligibility SoftwareN-4 July 2007