Integrating Business Process Improvement with Innovation ... - QAI
Integrating Business Process Improvement with Innovation ... - QAI
Integrating Business Process Improvement with Innovation ... - QAI
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Focus of <strong>Business</strong> <strong>Process</strong> <strong>Improvement</strong>• The Transition stage is about replacing the old <strong>with</strong> thenew in the most elegant manner.• <strong>Business</strong> <strong>Process</strong> re-engineering on old processes canafford dramatic simplification of processes to meet thereducing market demand of the offerings <strong>with</strong> minimalcost.• In parallel the efforts characterized of Infancy stage areset in motion for the new offerings.ConclusionIf done well integrating <strong>Business</strong> <strong>Process</strong> <strong>Improvement</strong>initiatives <strong>with</strong> <strong>Innovation</strong> Management at each stage ofthe evolutionary growth curve can enable the organizationto respond fast to the dynamics of value migration inthe market place <strong>with</strong> the most appropriate actions.ABOUT THEAUTHORAditya Bhalla is Practice Manager <strong>with</strong> <strong>QAI</strong> GlobalServices <strong>Innovation</strong> Practice and President TRIZ Associationof Asia. He is one of the two persons in South Asia tobe certified as MATRIZ Level 3, I-TRIZ Inventive ProblemSolving and Anticipatory Failure Determination, SixSigma MBB and Lean Practitioner and Post GraduateDiploma in Patents Law. He is full member of AmericanSociety of Quality (ASQ), member Altshuller InstituteUSA, and registered volunteer for Financial ServicesVolunteer Corps (FSVC) USA.His articles on innovation, lean, and Six Sigma have beenpublished in magazines such as Altshuller Institute, ASQQuality Progress, Quality Digest, ASQ Six Sigma Forum,TRIZ Journal, IDG Outsourcing World and OUTSOURC-ING. He is on the book review panel of Pearson Vue(owners of Addison Wesley, Penguin brands).His clients include Cognizant, Government of Singapore,Globe Telecom (Philippines), Citibank (South Asia), andmany others. He can be contacted atadityabhalla@yahoo.comABOUT <strong>QAI</strong><strong>QAI</strong> is a leading global consulting and workforce developmentorganization addressing ‘Operational Excellence' inKnowledge intensive service organizations throughmulti-faceted interventions which include consulting,training, benchmarking, assessments and knowledgebased products. <strong>QAI</strong> is currently servicing over 200clients in 30 countries and our regional bases are locatedin US, India, UK, China, Singapore, Malaysia and Canada.The unique blend of services enables clients using oneservice to benefit form our experience, knowledge base,network, and learning in other services. <strong>QAI</strong> believes incontributing to the development of the 'Nations ofSoftware and BPO Excellence' by working closely <strong>with</strong>government bodies, government funded agencies,research institutions, defense organizations, softwareparks, local industry associations, and World Bankfunded projects in several countries. For more detailsvisit www.qaiglobal.com or mail us atcustomer_relations@qaiglobal.comthe business issues march 2010 61
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