Cancer Information and Support Services Directory - Nwlcn.nhs.uk

Cancer InformationandSupport ServicesDirectoryPage 1 of 24 For review: July 2011

This directory has been produced by the North West LondonCancer Network Information Services Development Group.Further copies available from www.nwlcn.nhs.uk or contact:0207 150 8198.Please feel free to contact any of the organisations listed in thedirectory for further advice on the available services.ContentsPageBreast Cancer Haven (Fulham)............................................................................... 3Macmillan Information Centre (Hammersmith)........................................................ 5Cancer Black Care (Harlesden) .............................................................................. 7Cancer Equality (National)....................................................................................... 9Community Cancer Centre (Yiewsley) ................................................................. 11Ealing Primary Care Trust (Ealing)........................................................................ 13Macmillan Chinese Cancer Information Project(Chinese National Healthy Living Centre, Westminster)....................................... 15Maggie's London (Hammersmith) ......................................................................... 17The Macmillan Centre (Chelsea & Westminster NHS Trust) ................................ 19The Mulberry Centre (Isleworth)............................................................................ 21The North West London Hospital NHS Trust (Northwick Park Hospital) .............. 23Page 2 of 24 For review: July 2011

Breast Cancer HavenParent Organisation:ContactBreast Cancer Haven (London)Effie RoadSW6 1TBTelephone 0207 384 0099Fax 0207 384 0001Helplineinfo@breastcancerhaven.org.ukwww.breastcancerhaven.org.ukOrganisation TypeVoluntary/CharityOpening hoursMON 9. 00-5pm THUR 9. 00-5pmTUE 9. 00-5pm FRI 9. 00-5pmWED 9. 00-5pm SAT / SUN closed / closedWho is the service for?Anyone affected by breast cancer.ReferralsProcessNone required, can self-refer.There is no geographical boundary to the service. If patients can get to the centrethey are most welcome. Breast Cancer Haven also has two other centres in Herefordand LeedsIs there a charge for the service? (details)NoPremises and accessibility“Drop-in” servicesLibrary and informationPublic transportFulham Broadway Tube, Buses: 11, 14, 28, 211, 295, 391, C4AccessibilityBus stops within 100 metres, tube within 200 metresRamp to entrance Yes Adapted Toilet Yes Disabled Parking NoInformation available inLarge print: No Braille: NoAudio tape/mini disk: DVD and VHS Moon: NovideoDifferent languages: NoAdditional informationSupport, information, complementary therapies and counselling for anyone affected bybreast cancer. Includes counselling and support for family and firends.Page 3 of 24 For review: July 2011

ServicesComplementary therapiesAcupunctureAlexanderTechniqueRelaxationAromatherapyCraniosacraltherapyEmotional freedomHomeopathyIndian HeadMassageKinesiologyMassageMedical herbalismMeditationMind-Body TherapyNutri-energeticssystems analysis(NES)Qi Gong techniqueReflexologyShiatsuVisualisationYogaDetails of any criteria/restriction for receivingcomplementary therapies:Therapies offered to patients withbreast cancer. All visitors have an initialassement with a nurse or seniortherapist to discuss their needs and aplan of appropriate therapies is puttogether.Psychological support servicesInformalCounsellingSupport groupsYoung Women's Support GroupSecondary Breast Cancer GroupMembership criteria:Those with breast cancer and theirsupportersWelfare benefits adviceAdvice provided in the following areas:NoAdvice provided by:Other (please list):Advocacy servicesDoes your service provide advocacy services for users?NoTraining / Health Promotion sessionsDo you provide outreach training in cancer awareness?Additional information about servicesThis service is free of charge and is offered to anyone affected by breast cancer who can ring or come to oneof our Haven centres:Breast Cancer Haven (London) 020 7384 0099Breast Cancer Haven (Hereford) 01432 361061Breast Cancer Haven (Leeds) 0113 284 7829Outreach ProgrammeOur outreach programme is for anyone who would like our help but cannot reach one of our centres. Thisincludes a free DVD/CD pack and access to telephone counselling, by appointment.NoPage 4 of 24 For review: July 2011

Macmillan Cancer Information & Support centreParent OrganisationMacmillanContactTelephoneFaxMiranda RodgerGround Floor, Charing Cross HopsitalImperial College Healthcare NHS TrustFulham Palace RoadLondon, W6 8RF020 8383 0171, or 0203 3130171 (Charing Cross Cancerbackup Information Centre)n/aHelpline 0808 808 000www.macmillan.org.ukOrganisation TypeVoluntary/ CharityOpening hoursMON 9-5pm THUR 9-4pmTUE 9-4pm FRI 9-1pmWED 9-4pm SAT / SUN ClosedWho is the service for?Anyone affected by cancer - individuals, their family, carers or friends.ReferralsProcessSelf referral, walk-in service.Is there a charge for the service? (details)NoPremises and accessibility“Drop-in” servicesCancer information service. Access to Cancer Information Nurse Specialist.Public transportHammersmith Broadway Tube (District & Piccadilly Lines)Buses: 220, 295, 190. Bus stop directly outside Charing Cross Hospital.Accessibility10 minute walk from Hammersmith Bus station or Barons Court tube stationRamp to entrance Yes Adapted Toilet Yes Disabled Parking YesInformation available inLarge print: Yes Braille: Yes if requiredAudio tape/mini disk: Yes Moon: NoDifferent languages: Limited written information in different languages.Has access to interrupters via a language line service.Additional informationMacmillan is a national charity that provides information, support and practical advice toanyone affected by cancer. Call freephone UK helpline 0808 808 000 for information andsupport from specialist cancer nurses.Page 5 of 24 For review: July 2011

ServicesComplementary therapiesn/a - signposting availableDetails of any criteria/restriction for receivingcomplementary therapies:Psychological support servicesNo qualified counselling, but emotional supportcan be provided by CNSSupport groupsNoMembership criteria:Welfare benefits adviceAdvice provided in the following areas:Advice provided by:NoOther (please list):Advocacy servicesDoes your service provide advocacy services for users?NoTraining / Health Promotion sessionsDo you provide outreach training in cancer awareness?The centre provides ‘worried well’sessions, please contact for detailsAdditional information about servicesThe cancer information nurse specialist can help with signposting to local services e.g.complementary therapies, psychological support and welfare advice etc.Page 6 of 24 For review: July 2011

Cancer Black Care (CBC)Parent OrganisationContactJean GilkesCancer Information Officer79 Acton LaneNW10 8UTTelephone 020 8961 4151Fax 020 8961 4152Helplineinfo@cancerblackcare.orgwww.cancerblackcare.orgOrganisation TypeVoluntary/CharityOpening hoursMON 9-5pm THUR 9-5pmTUE 9-5pm FRI 9-5pmWED 9-5pm SAT / SUN closed / closedWho is the service for?Cancer patients & carers of all nationalitiesReferralsProcess Self referral or via statutory organisations eg. GP, nurses, social services etc.Service is pan-London with office locations in Brent, Harrow & Southwark.Is there a charge for the service? (details) NoPremises and accessibility“Drop-in” servicesUsers are free to walk in at any time to speak with on-site information and welfareofficers.Public transportBus stops are located outside offices. Contact for detailsAccessibilityRamp to entrance No Adapted Toilet No Disabled Parking YesInformation available inLarge print: Yes Braille: NoAudio tape/mini disk: Yes- limited Moon: NoDifferent languages: YesAdditional informationCBC provides practical, physical and emotional support for ALL those affected by cancer.Services include, counselling, support group, welfare advice etcPage 7 of 24 For review: July 2011

ServicesComplementary therapiesRelaxationAromatherapyShiatsuArt therapyMassageReflexologyDetails of any criteria/restriction for receivingcomplementary therapies:Therapies are not available on site but areoffered as an out-reach service.User must reside in the local office areaand be affected by cancer.Psychological support servicesCounsellingBereavement counsellingBefriending serviceTelephone or face to face contactFamily supportHome/hospital/hospice visitsProvides support through illnessSupport groupsMonthly user led support groupsCoffee morningsMembership criteria:Welfare benefits adviceAdvice provided in the following areas:Citizens Advice BureauDepartment of Work & PensionsSocial WorkGrant applicationsAdvice on general welfare benefitOther (please list):Advice provided by:By appointment - clients are seen in personin our officesNoAdvocacy servicesDoes your service provide advocacy services for users?YesTraining / Health Promotion sessionsDo you provide outreach training in cancer awareness? community health awareness events dietary needs gateway to allied health serviceAdditional information about servicesPage 8 of 24 For review: July 2011

Cancer EqualityParent OrganisationContactCancer Equality27-29 Vauxhall Grove, Vauxhall, LondonSW8 1SYTelephone 0207 735 7888Fax 0207 820 1115Helplineinfo@cancerequality.org.ukwww.cancerequality.org.ukOrganisation TypeCharityOpening hoursMON 9.30-5.30pm THUR 9.30-5.30pmTUE 9.30-5.30pm FRI 9.30-5.30pmWED 9.30-5.30pm SAT / SUN closed / closedWho is the service for?Cancer patients & carers from black and minority ethnic (BME) communities.ReferralsProcess N/A.UK wide organisation.Is there a charge for the service? (details)Booklets regarding dietry information are free topatients, but for others, will require a small feePremises and accessibility“Drop-in” servicesNoPublic transport: Nearest tube stop is Vauxhall station- 3-5minute walk. Map available on websiteAccessibilityRamp to entrance No Adapted Toilet No Disabled ParkingInformation available inLarge print: No Braille: NoAudio tape/mini disk: Yes Moon: NoDifferent languages: YesAdditional informationOur mission is to bridge the gap in existing services for people from black and minority ethnic (BME)communities affected by cancer at a local and national level.We provide specific help, support & advice, inform patients about services available to them and raiseawareness of their needs locally and nationally to ensure that they are met. Various resources have beenproduced including the BME Carers Information tapes. We are currently working on a BME cancer & dietinformation project.Page 9 of 24 For review: July 2011

ServicesComplementary therapiesNoDetails of any criteria/restriction for receivingcomplementary therapies:Psychological support servicesNoSupport groupsNoMembership criteria:Welfare benefits adviceAdvice provided in the following areas:NoAdvice provided by:Other (please list):Advocacy servicesDoes your service provide advocacy services for users?NoTraining / Health Promotion sessionsDo you provide outreach training in cancer awareness?NoAdditional information about servicesPage 10 of 24 For review: July 2011

Community Cancer Centre (CCC)Parent OrganisationContactBren FisherInformation & Support Manager18a Fairfield Road, Yiewsley, MiddlesexUB7 8EXTelephone 01895 461016, or 01895 448 329Fax n/aHelplinewww.communitycancercentre.org.ukoffice@communitycancercentre.org.ukOrganisation TypeVoluntary/CharityOpening hoursMON 9.30-4.30pm THUR 9.30-4.30pmTUE 9.30-4.30pm FRI 9.30-4.30pmWED 9.30-4.30pm SAT / SUN closed / closedEvening and weekend services are available by appointmentWho is the service for?We provide a service for all cancer patients, carers and anyone who is affected bycancer – no restrictions according to where someone lives.ReferralsProcess Drop-in centre. Appointments only required for therapies, counselling and out ofhours opening. No referral necessary.Is there a charge for the service? (details) NoPremises and accessibility“Drop-in” servicesFor information & support. The centre also has a Library of books , leaflets andvideos that is constantly expanded, in which anyone is welcome to come in and use.Public transportBritish rail (West Drayton) & London underground (Uxbridge) transport links.Buses 222, U3, and U5.AccessibilityRamp to entrance N/A Adapted Toilet N/A Disabled Parking YesInformation available inLarge print: No Braille: YesAudio tape/mini disk: Yes Moon: NoDifferent languages: Urdu, Punjabi, Hindi, Gurati, Benghalli, Polish, Chinese,Carribean. Ask for details on info for other languagesAdditional informationWe provide a listening ear service and counselling to patients, carers, their families andanyone who is affected by cancer.We provide workshops on a range of subjectsIf need to contact in another language can accomdatePage 11 of 24 For review: July 2011

ServicesComplementary therapies Relaxation Aromatherapy Reiki Massage AcupuncturePsychological support servicesReflexologyMeditationVisualisationArt therapyDetails of any criteria/restriction for receivingcomplementary therapies:Therapies offered on site and as anoutreach service.Complementary Therapy Chill Out Days.All therapists are cancer trainedFormatted: Indent: Left:36.45 ptFormatted: Bullets andNumbering Informal Befriending service Counselling On site counselling, or can visit clients in their ownhomes if unable to come to the centreSupport groups Breast cancer Membership criteria: Prostate cancer Participants are required to be registered.These groups bring patients and theircarers together to share their experiencesand learn from each other.Welfare benefits adviceNoAdvice provided in the following areas:Advice provided by:n/a. can referDeleted: be aOther (please list):Deleted: point of contactAdvocacy servicesDoes your service provide advocacy services for users?Training / Health Promotion sessionsDo you provide outreach training in cancer awareness?NoNoMacmillan ‘’Living With Cancer’’ SelfManagement, delivering to patients a 15 hourprogramme.Chill out daysRange of workshops. Contact for moredetailsAdditional information about servicesA diagnosis of cancer often leaves people feeling isolated, vulnerable and afraid, seeking answers toa whole range of questions and concerns. It is our aim to:o Help provide answers to some of those questions.o Provide support and encouragement for people to talk to their doctors and nurses who arethere to help them.o Provide effective links throughout the local and national networks on all aspects of healthcare, voluntary and statutory.Page 12 of 24 For review: July 2011

Ealing Primary Care TrustParent OrganisationContactAydid CabdillahiMacmillan Information and Awareness Manager1 Armstrong Way, Southall, MiddlesexUB2 4SATelephone 0203 313 9204Fax -Helpline mobile 07885739671aydid.cabdillahi@nhs.netOrganisation TypeStatutoryOpening hoursMON 9-5.00pm THUR 9-5.00pmTUE 9-5.00pm FRI 9-5.00pmWED 9-5.00pm SAT / SUN closed / closedWho is the service for?Anyone affected by cancer, individuals, their family, carers or friends.ReferralsProcess Any referral route.Referrals from within Ealing PCT boundaries.Is there a charge for the service? (details) NoPremises and accessibility“Drop-in” services:NoPublic transport: The Ealing Primary Care Trust, offers an outreach service; please contact for further detailsAccessibilityRamp to entrance Adapted Toilet Disabled ParkingInformation available inLarge print: no Braille: NoAudio tape/mini disk: available if Moon: NorequestedDifferent languages: Hindi, Punjabi, Urdu, Gujrati, Polish, Somali and otherlanguage as required (Through language line)Additional informationProviding information on cancer for residents of the Ealing boroughRaising cancer awareness in the community, with a particular focus on early detection.Undertaking health promotion activites to increase awareness of cancer in general andscreening.Signposting to support groups, complementary therapies and qsychological services.Page 13 of 24 For review: July 2011

ServicesComplementary therapiessignposting availableDetails of any criteria/restriction for receivingcomplementary therapies:Psychological support servicessignposting availableSupport groupsCan signpost to Asian cancer supportgroupCan sign post to Breast cancer group atEaling hospitalMembership criteria:Any one affected by cancer.No geographical limit.Welfare benefits adviceAdvice provided in the following areas:Signpost availableAdvice provided by:Other (please list):Advocacy servicesDoes your service provide advocacy services for users?NoTraining / Health Promotion sessionsDo you provide outreach training in cancer awareness?YesAdditional information about servicesSign posting service for anyone that has difficulty accessing services and information.Raising cancer awareness in the community through an outreach programme and through media.Improving uptake of cancer screening in all communities.Training bilingual health advocates to raise cancer awareness to widen the accessof information to various groups.Looking to facilitate additional support groupsPage 14 of 24 For review: July 2011

Macmillan Chinese Cancer Information ProjectParent OrganisationChinese National Healthy Living CentreContactYanhua OuMacmillan Chinese Cancer Awareness Project Co-ordinatorChinese National Healthy Living Centre, 29-30 Soho Square, LondonW1D 3QSTelephone 020 7287 0904, or, 020 7534 6546Fax 020 7534 6545Helplineyanhua.ou@cnhlc.org.ukwww.cnhlc.org.ukOrganisation TypeOpening hoursMON 9.00 – 17.oopm THUR 9.00 – 17.oopmTUE 9.00 – 17.oopm FRI 9.00 – 17.oopmWED 9.00 – 17.oopm SATSUNClosed11.00- 16.00pmWho is the service for?The Chinese National Healthy Living Centre has been set up to help members of theChinese community find their way around the health service, and provide informationand counselling to those that need it.ReferralsProcessSelf referralIs there a charge for the service? (details)NoPremises and accessibility“Drop-in” servicesPublic transportTottenham Court Road Station or Leicester SquareAccessibilityRamp to entrance Yes Adapted Toilet Yes Disabled Parking NoInformation available inLarge print: Can be arranged Braille: NoAudio tape/mini disk: Some available Moon: NoDifferent languages: ChineseAdditional informationIWe provide sign posting to relevant organisations.We organise one day cancer awareness events for Chinese communityPage 15 of 24 For review: July 2011

ServicesServices listed below are provided by the National Chinese Healthy Living Centre.Complementary therapiesTraditional Chinese medicine surgeryTai Chi sessionsFree Tai Chi for Carers in Westminsterand Members aged 60+Massage for carers in WestminsterDetails of any criteria/restriction for receivingcomplementary therapies:By appointment onlyPsychological support servicesMandarin or Cantonese Counselling(Friday Afternoon)Support groups **Chinese Disabled & Carer Support Membership criteria:Annual membership(fee applicable to some services)Welfare benefits adviceAdvice provided in the following areas: As above**Advice provided by:By appointment onlyOther (please list):• Bilingual Doctors Surgery (no prescription)• Hepatitis B Screening and VaccinationService for Chinese• Multi-lingual Helpline and Drop-in ServicesAdvocacy servicesDoes your service provide advocacy services for users? YesTraining / Health Promotion sessionsDo you provide outreach training in cancer awareness? Chinese walking to health Health days and talks Advice for smokersAdditional information about servicesThe cancer The cancer information project is based at the Chinese National Healthy Living Centre.The Centre aims to promote healthy living and to provide access to health services for the Chinesecommunity in the UK.The Centre can be contacted on 0207 287 0904 or email: general@cnhlc.org.uk or website:www.cnhlc.org.ukThe Sunday Chinese Surgery. Bilingual doctors that give advice to those that find it hard tocommunicate with their doctors. Offers a screening programme such as blood pressuremeasurements an urine testing (can’t provide prescriptions but can get you in touch right healthprofessional). Open from Sunday 11 am – 4pm.Page 16 of 24 For review: July 2011

Maggie's LondonParent OrganisationMaggie Keswick Jencks Cancer Caring Centres (Maggie’s Centres)ContactBernie ByrneCentre Head / Cancer Information & Support SpecialistCharing Cross HospitalFulham Palace RoadW6 8RFTelephone 020 7386 1750 Mob 07920 237846Fax 020 7386 1751Helpline 0208 383 8138 (?) Mob 07920 237846Bernie.byrne@maggiescentres.orgwww.maggiescentres.orglondon@maggiescentres.orgOrganisation TypeVoluntary / CharityOpening hoursMON 09.00 – 5.00pm THUR 09.00 – 5.00pmTUE 09.00 – 5.00pm FRI 09.00 – 5.00pmWED 09.00 – 5.00pm SAT / SUN CLOSEDWho is the service for?Anyone affected by cancer, individuals, their family, carers or friends.ReferralsProcessNo referral required, Drop-in Centre – all welcome, no geographical limitationsIs there a charge for the service? (details)NoPremises and accessibilityAVAILABLE FROM SPRING 2007“Drop-in” services Information, library, informal chat with information and support specialist,relaxation groups, kitchen facilities, place to find your own space.Public transportAccessibilityHammersmith Broadway Tube (District & Piccadilly Lines)Hammersmith Bus station, Buses: 220, 295,190Barons Court Tube Station (District & Piccadilly Lines)10 minute walk from Hammersmith Bus station or Barons Court tube station.Bus stops directly outside CX HospitalRamp to entrance Yes Adapted Toilet Yes Disabled Parking YesInformation available inLarge print: Not at present Braille: Not at presentAudio tape/mini disk: Not at present Moon: noDifferent languages: Not at presentAdditional informationPage 17 of 24 For review: July 2011

ServicesComplementary therapiesMassageReflexologyYogaThai chiArt therapyDetails of any criteria/restriction for receivingcomplementary therapies:Anyone with a diagnosis of cancer, theirfamily, carers or friendsPsychological support servicesInformal CounsellingPsychologistInformal telephone supportSupport groupscancer site specific- contact for furtherdetailsmen’s support groupyoung women’s support groupcarer’s groupMembership criteria:Anyone with a diagnosis of cancer, theirfamily, carers or friendsWelfare benefits adviceAdvice provided in the following areas:A full time Benefits Advisor will be available.Please contact for further details as might besubject to appointment.Other (please list):Advice provided by:Anyone affecteAdvocacy servicesDoes your service provide advocacy services for users?NoTraining / Health Promotion sessions Nutrition workshops Relaxation, Stress managementCourse Living with Cancer Course Look Good…….Feel BetterDo you provide outreach training in cancer awareness? Please contact for further detailsAdditional information about servicesMaggie’s offers a homely, relaxing place for people to drop in for a coffee and a chat or just to find a quietspace. It provides an opportunity for people to address all aspects of living with, through and beyond cancerthrough optional participation in a research-based programme.Page 18 of 24 For review: July 2011

The Macmillan CentreParent OrganisationChelsea and Westminster HospitalContactRuss HargreavesMacmillan Cancer Information & Support Manager369 Fulham RoadSW10 9NHTelephone 020 3315 2386Fax 020 3315 8863Helplinemacmillan@chelwest.nhs.ukwww.macmillancentre.org.ukOrganisation TypeNHSOpening hoursMON 10-4pm THUR 10-4pmTUE 10-4pm FRI 10-4pmWED 10-4pm SAT / SUN closed / closedWho is the service for?Anybody affected by cancer (patients and carers)ReferralsProcess Drop-in centre - all welcomeLocal service, serving West London, Chelsea, Westminster, KensingtonIs there a charge for the service? (details) No (N/A)Premises and accessibility“Drop-in” servicesCancer information servicePublic transportWell-served by bus and tube (South Kensington, Earls Court and Fulham stations)AccessibilityGround floor, wheelchair friendly accessRamp to entrance Yes Adapted Toilet Yes Disabled Parking YesInformation available inLarge print: Yes Braille: NoAudio tape/mini disk: Yes - limited Moon: NoDifferent languages: Yes - limitedAdditional informationCancer information and support centre offering a wide range of cancer information, counselling andcomplementary therapiesPage 19 of 24 For review: July 2011

ServicesComplementary therapiesRelaxationAromatherapyMassageReflexologyDetails of any criteria/restriction for receivingcomplementary therapies:Psychological support servicesInformalCounsellingPsychologistBereavement councellingSupport groupsMembership criteria:Welfare benefits adviceAdvice provided in the following areas:Advice provided by:Other (please list):Advocacy servicesDoes your service provide advocacy services for users?NoTraining / Health Promotion sessionsDo you provide outreach training in cancer awareness?NoAdditional information about servicesPage 20 of 24 For review: July 2011

The Mulberry CentreParent OrganisationContactAdrienne TownsendMacmillan Services and Volunteer CoordinatorWMUH, Twickenham Road, IsleworthTW7 6AFTelephone 0208 321 6300Fax 0208 321 5438Helplineinfo@@themulberrycentre.co.ukwww.themulberrycentre.co.ukOrganisation TypeVoluntary/CharityOpening hoursMON 10.00 - 4.00 pm THUR 10.00 - 4.00 pm.1st & 3rd Thurs of month until 8.00 pmTUE 10.00 - 4.00 pm FRI 10.00 - 4.00 pmWED 10.00 - 4.00 pm SAT / SUN n/aWho is the service for?Anyone diagnosed with cancer within the last 2 years, and one primary supportservice. Anyone bereaved through cancer within last 2 years.ReferralsProcess No referral necessary. Walk-in centre.No geographical catchment. No hospital catchment.Is there a charge for the service? (details) No.Premises and accessibility“Drop-in” servicesLibrary;Talk to Macmillan Information Officer;Drop in group - last Friday of each month 11.00 - 1.00pmPublic transportBuses 237, 117, 267. South West trains to Isleworth and then bus to centre.AccessibilityRamp to entrance Yes Adapted Toilet Yes Disabled Parking YesInformation available inLarge print: Some – very limited Braille: Some – very limitedAudio tape/mini disk: Some – very limited Moon: NoDifferent languages: Some - Gujrati, Hindi, Punjabi, Urdu, Benghalli, PolishAdditional information: -Page 21 of 24 For review: July 2011

ServicesComplementary therapiesAromatherapyShiatsuMassageReflexologyMeditationYogaTai ChiDetails of any criteria/restriction for receivingcomplementary therapies:Therapies are offered to those diagnosed within past 2 years, supporting someone diagnosedin the last 2 years To those who have had a lovedone bereavead due to cancer inlast 2 years.Psychological support servicesInformalCounsellingFormal councelling, either individual orcouplesManager can provide informationSupport groupsA formal 'closed' support group for cancerpatients only. The group is led by anexperienced counsellor. Please contactcentre for available placesAn informal 'drop in' group - "Get to KnowOne Another" provides an opportunity forusers to meet each other.This is held on the last Friday of eachmonth 11.00 - 1.00 pm.Bereavement support groupPatient support groupMembership criteria:Participants must be registered with thecentre and meet their criteria i.e.diagnosed within preceding 2 years.Welfare benefits adviceAdvice provided in the following areas:• Department of Work & Pensions benefits• Can help with benefit claim formsAdvice provided by:Clients seen in the centre by adviser.Other (please list):Advocacy servicesDoes your service provide advocacy services for users?NoTraining / Health Promotion sessionsDo you provide outreach training in cancer awareness?An area the centre is looking to build on inthe future i.e. possibly an out reach serviceAdditional information about servicesResources may be subject to change - so patient/ carer should please telephonethe centre on 0208 321 6300. Furthermore, we welcome all suggestions.Page 22 of 24 For review: July 2011

The North West London Hospital NHS TrustParent Organisation: MacmillanContactHelene BuijsMacmillan Information ManagerThe North West London Hospital NHS Trust, Watford Road, HarrowHA1 3UJTelephone 0208 869 5099FaxHelplinehelene.buijs@nwlh.nhs.ukwww.macmillan,orgwww.nwlh.nhs.ukOrganisation Type NHSOpening hoursMON 10:30- 15:30PM THUR 10:30- 15:30PMTUE 10:30- 15:30PM FRI 10:30- 15:30PMWED 10:30- 15:30PM SAT / SUN ClosedWho is the service for?Provides information and support for those diagnosed with cancer; as well as their families andfriends.ReferralsProcessSelf referralIs there a charge for the service? (details)NoPremises and accessibility“Drop-in” services: YesPublic transport: based at the top right at the main reception in Northwick Park Hospital. Closest tube stopsare South Kenton, Northwick Park and Kenton. H9 h10 h14 182 186 223AccessibilityRamp to entrance Yes Adapted Toilet Yes Disabled Parking YesInformation available inLarge print: limited Braille: Yes- LimitedAudio tape/mini disk: yes Moon: n/aDifferent languages: Yes- limitedAdditional informationInformation booklet on all aspects of cancer, directory of all cancer books stocked in Brentand Harrow libraries, free guided internet access, details about national and local supportagencies and services, a collection of books on bereavement.Page 23 of 24 For review: July 2011

ServicesComplementary therapiesn/aDetails of any criteria/restriction for receivingcomplementary therapies:Psychological support servicesoooOne off counsellingpsychological assessments, will then referon to appropriate servicesplease contact for further detailsSupport groupscan signpostMembership criteria:Welfare benefits adviceAdvice provided in the following areas:Benefits advice (by appointment only)Hair consultation for those undergoingchemotherapyOther (please list):Advice provided by:Advocacy servicesDoes your service provide advocacy services for users?NoTraining / Health Promotion sessionsDo you provide outreach training in cancer awareness?NoAdditional information about servicesA similar service is to be developed in central Middlesex, for 2011.Page 24 of 24 For review: July 2011