JOB DESCRIPTION Customer Account Officer - Worcestershire ...

9. To provide advice and support on printing, including the investigation and resolution ofproblems.10. To produce management information reports as required.11. To manage customer supplies and deliveries.12. To maintain cover for the other administration team members in their absence.13. To consult and communicate effectively with all members of staff.14. To seek new business by encouraging and developing customer relationships.15. Obtaining estimates from external printers for work that is being produced in Design &Print for cost comparison purposes and monitoring that the Unit continues to offer bestvalue.16. To account manage specific projects as deemed appropriate by the AdministrationSupervisor or Design & Print Manager, ensuring that all parties involved are aware ofbudgetary constraints, timescales, job parameters and any other factors effecting overallquality and delivery.17. To assist in developing and improving the marketing and presentation of the Design &Print Unit’s services and image.18. To ensure the work area is kept clean and tidy.19. To carry out any other duties as directed by the Administration Supervisor or Design &Print Manager.General duties:• To be responsible for the cleanliness of the equipment operated, and the area in whichemployed.• It is important to maintain confidentiality and comply with Data Protection legislation asthrough the course of work there will be occasions where staff will become aware ofmaterial or information that is of a sensitive nature.• Maintain safe working practices.• To undertake such other duties as may be assigned by the Design & Print Managerconsistent with the nature and status of the job.• To maintain personal and professional development to meet the changing demands ofthe job, participate in appropriate training activities and encourage and support staff intheir development and training.• To undertake such other duties, training and/or hours of work as may be reasonablyrequired and which are consistent with the general level of responsibility of this job.c:\documents and settings\cricco\local settings\temporary internet files\olk3\customer account officer with market forces jd ps.doc