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Empire Plan RETIREE At A Glance - Human Resources

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Prior Authorization ProgramCertain medications require prior authorization based on diagnosis, clinical condition or quantitylimit specifications. For information about prior authorization requirements, or the current list ofdrugs requiring authorization, call The <strong>Empire</strong> <strong>Plan</strong> toll free at 1-877-7-NYSHIP (1-877-769-7477),press 4 for the <strong>Empire</strong> <strong>Plan</strong> Prescription Drug Program.Specialty Pharmacy ProgramBeginning January 1, 2014, CVS Caremark Specialty Pharmacy will be the designated pharmacyfor The <strong>Empire</strong> <strong>Plan</strong> Specialty Pharmacy Program that offers enhanced services including: diseaseand drug education, compliance management, side-effect management and safety management.Also included are expedited, scheduled delivery of your medications at no additional charge, refillreminder calls and all necessary supplies such as needles and syringes applicable to the medication.For a complete list of specialty medications included in the Specialty Pharmacy Program, visit theNew York State Department of Civil Service web site at http://www.<strong>Empire</strong><strong>Plan</strong>RxProgram.com. Priorauthorization is required for some specialty medications.When CVS Caremark dispenses a specialty medication, the applicable mail order copayment ischarged. Specialty drugs can be ordered through the Specialty Pharmacy Program using the CVSCaremark mail order form. To request mail order envelopes, refills or to speak to a specialty-trainedpharmacist or nurse regarding the Specialty Pharmacy Program, call The <strong>Empire</strong> <strong>Plan</strong> toll free at1-877-7-NYSHIP (1-877-769-7447) between 7:30 a.m. and 9 p.m. Monday through Friday,Eastern time, press 4 when prompted, choose CVS Caremark, and ask to speak with SpecialtyCustomer Care.Mail Order PharmacyYou may fill your prescription by mail through the CVS Caremark Order Pharmacy by using the mailorder envelope. For envelopes and refill orders, call The <strong>Empire</strong> <strong>Plan</strong> toll free at 1-877-7-NYSHIP(1-877-769-7447), press 4 for the <strong>Empire</strong> <strong>Plan</strong> Prescription Drug Program. To refill a prescriptionon file with the mail order pharmacy, you may order by phone or download order forms online atthe New York State Department of Civil Service web site at http://www.<strong>Empire</strong><strong>Plan</strong>RxProgram.com.Non-Network PharmacyIf you do not use a Network Pharmacy, or if you do not use your Medicare Rx benefit card ata Network Pharmacy, you must submit a claim for reimbursement to <strong>Empire</strong> <strong>Plan</strong> Medicare Rx,c/o CVS Caremark, P.O. Box 52066, Phoenix, AZ 85072-2066. If your prescription was filled witha generic drug or a covered brand-name drug with no generic equivalent, you will be reimbursedup to the amount the program would reimburse a network pharmacy for that prescription. If yourprescription was filled with a covered brand-name drug that has a generic equivalent, you will bereimbursed up to the amount the program would reimburse a network pharmacy for filling theprescription with that drug’s generic equivalent unless the brand-name drug has been placed onTier 1 of the Formulary. In most cases, you will not be reimbursed the total amount you paid forthe prescription.AAG-NY/PE-RET-1/14-REV 21

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