Sonus End of Product Sale Policy - Revised 9-12-13 - Sonus Networks

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Sonus reserves the right to terminate support after the above minimum period of Softwaresupport has been provided.Example: If release 20.x is the terminal version of the product, (i.e. no 21.0 versionplanned), then Sonus may opt to discontinue support for version 19.x after theabove minimum period of support has been provided.6.5 Hardware PlatformNotwithstanding the foregoing, the EOSL date for Software Products may be impacted if therelated hardware product platform is discontinued by the announcement of End of ProductSale (EOPS). See Hardware section above.6.6 Supported Software on End of Service Life HardwareOnce the Hardware that supports a piece of Sonus Software has gone EOPS, Sonus willprovide only best effort support for current certified Sonus application Software on End ofSupport Life (EOSL) Hardware until the End of Service Life of that certified Software branch.This applies only to Sonus application software –not operating system software. At Sonus’discretion Sonus may not renew maintenance agreements for Sonus Software on EOSLHardware. Sonus does not guarantee performance levels for any Software on EOSLHardware, nor does Sonus test any new or existing software releases on EOSL Hardwareafter the Hardware EOSL date.7.0 SOFTWARE SUPPORT BETWEEN HARDWARE EOPS & EOSL7.1 EOPS HardwareSonus generally supports new Sonus Software Releases on Sonus EOPS Hardware Productsprovided the Software Release is Explicitly Certified by Sonus for the EOPS HardwareProduct and subject to Software support limitations below. Sonus will continue to supportthe Sonus Software on the EOPS Hardware Product until the applicable Software ProductEOSL date, or the applicable Hardware Product EOSL date, whichever is sooner. (Seesections above on Software and Hardware EOSL) “Explicitly Certified” means the releasenotes associated with the applicable Sonus Software explicitly identifies the Sonus EOPSHardware Product as a valid platform to execute the Sonus Software. Inclusion of a SoftwareRelease on a product roadmap presentation or other documents does not represent explicitcertification.7.2 Support LimitationsSoftware support for a Sonus Hardware Product after the EOPS date (until the EOSL date) issubject to the following limitations. Software updates and upgrades may change theperformance characteristics of the Sonus products and system due to the incrementalsoftware. Customer is responsible for updating and expanding its systems as required toaccommodate the incremental software including the purchase of any hardware upgradesor replacement hardware as may be required to run the new or updated software.8
Sonus cannot guarantee the availability of any future major or minor SonusSoftware Release for a Hardware Product which is EOPS.Sonus cannot guarantee the availability of any new or existing Software feature for aHardware Product which is EOPS.Sonus cannot guarantee performance levels for new or existing Software featuresfor a Hardware Product which is EOPS.Sonus cannot guarantee Service levels on Software running on EOSL hardware evenif software is certified – specific service levels will be determined during annualmaintenance contract renewal.9
Page 2 and 3: Table of Contents1.0 SCOPE ........
Page 4 and 5: 2.2 Third Party ProductsThis Policy
Page 6 and 7: 5.2 End of Product Sale Hardware Po
Page 10: 8.0 DEFINITIONSCustomerTermEnd of P

Sonus End of Product Sale Policy - Revised 9-12-13 - Sonus Networks

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