Mirror Image Section - About United Utilities

General information (continued)Glossary of termsSome of the words and phrases usedin this Guide have special meanings.These are highlighted and explainedat the back of this Guide.Personal informationUnder the Data Protection Act 1998, theTrustee and the Company are ‘datacontrollers’ in relation to data personal to youand which identifies you such as your name,address and National Insurance number (your‘personal data’). Some of your personal datamay be sensitive (such as details of yourhealth and personal relationships). The Trusteeand the Company have a legitimate interest inprocessing your sensitive and non-sensitivepersonal data – and that of other membersand beneficiaries of UUPS – for purposesassociated with UUPS. In doing so, they mayalso use carefully selected advisers and thirdparties who may be necessary for theadministration of UUPS.As a member of UUPS, you consent to theTrustee processing your personal data for anypurposes associated with UUPS. You should22 United Utilities Pension Scheme Members’ Guidenote that this may involve transferring personaldata about you and others to, among others,your employer, the Company (or any businessassociated with it) or third parties who assistthe Trustee.You should keep the Trustee up to date withyour personal details, including your maritalstatus and address, otherwise delays mayoccur in paying benefits to you or yourdependants.AssignmentYou may not assign, charge or use yourbenefits as the security for a loan. This meansthat you cannot promise to pay your benefitsover to someone else as security if you takeout a loan.What to do if you are unhappy with adecision about your pension rightsIf you are dissatisfied with anything to dowith UUPS, you should, in the first instance,write to the Scheme Administrator who willattempt to resolve your query. If you remaindissatisfied, you may then write to the GroupPensions Manager (see page 24), who willprovide you with details of UUPS InternalDispute Resolution Procedure. This is a twostageprocess which involves various timelimits and information requirements. Under thefirst stage, the Group Pensions Manager willdeal with your complaint. If you are notsatisfied with his decision, you may appealto the Trustee under the second stage.Other pension bodiesA number of other pension bodies havebeen established to assist in the running ofoccupational pension schemes. Further detailsare given on page 23 and their addressesincluded on page 24.