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Forward<br />

vSEPTEMBER-OCTOBER 2009 vISSUE 108<br />

Edi<strong>to</strong>r's Desk<br />

The Indian banking system has<br />

come a long way, particularly<br />

during the last couple of decades<br />

and continues <strong>to</strong> evolve in a<br />

myriad of ways. While, no doubt,<br />

the future con<strong>to</strong>urs of the Indian<br />

banking would be shaped and<br />

driven by a variety of fac<strong>to</strong>rs, the<br />

developments in the payment<br />

and settlement systems would be<br />

of particular significance.<br />

This is so since the payment and<br />

settlement systems are part of<br />

the basic infrastructure needed<br />

for the proper functioning of<br />

market-oriented economies.<br />

They are indispensable for the<br />

efficient flow of payments for<br />

goods, services and financial<br />

assets and their smooth<br />

functioning is crucial for the<br />

effective implementation of the<br />

central bank's monetary policy<br />

and for maintaining the financial<br />

and monetary stability in the<br />

economy.<br />

The Reserve <strong>Bank</strong> of India has<br />

recognized the payment and<br />

settlement systems <strong>to</strong> be<br />

critically important for the<br />

broadening and deepening of the<br />

financial markets, as also for<br />

maintaining confidence in the<br />

financial system by enhancing<br />

the safety, soundness and<br />

efficiency of the market<br />

infrastructure.<br />

In India, there is strong need <strong>to</strong><br />

f o c u s o n e x p a n d i n g t h e<br />

geographical reach of the<br />

electronic payment services so<br />

as <strong>to</strong> include the segments of the<br />

population not yet <strong>to</strong>uched by it. It<br />

is difficult <strong>to</strong> achieve financial<br />

inclusion without encompassing<br />

rural-India in the payment system<br />

out-reach and the banks that do<br />

so first, will reap the rewards of<br />

the 'first mover advantage' in<br />

terms of higher market share,<br />

with the concomitant increase in<br />

business and revenues.<br />

India has made phenomenal<br />

progress in enhancing the reach<br />

and improving the efficiency of<br />

the national payment system – in<br />

which the Reserve <strong>Bank</strong> and the<br />

banking system have been equal<br />

partners. Creating a world-class<br />

payment system in the country is<br />

a long, arduous but an exciting<br />

journey for us.<br />

2 3<br />

wAxis<br />

<strong>Bank</strong> targets 13 Million card users by<br />

the end of FY10<br />

wEra<br />

of free inter-bank ATM usage over<br />

wCentral<br />

<strong>Bank</strong> launches Gift Card<br />

w<strong>Bank</strong>s<br />

may cut credit card rates<br />

w<strong>Debit</strong><br />

card payments rise over 40% in 5 months<br />

wITBP's<br />

double ATM cards for jawans & families<br />

Venture Infotek's Annual Cus<strong>to</strong>mer Event<br />

'Payment Summit' A Hit Amongst <strong>Bank</strong>ers!<br />

Venture Infotek, India's premier Real-time, titled 'A new way <strong>to</strong><br />

T r a n s a c t i o n M a n a g e m e n t pay'.<br />

company, has always endeavored<br />

<strong>to</strong> ensure that the industry players<br />

are kept abreast of the latest<br />

happenings in the world of<br />

Payments. As a step <strong>to</strong>wards the<br />

same, Venture Infotek organized<br />

India's exclusive event for bankers -<br />

Payment Summit on September 4,<br />

2009 at Mayfair Banquets, Mumbai.<br />

Expert speakers comprising of<br />

members from the Venture Infotek<br />

management team and industry<br />

professionals presented their views<br />

an update on PoS terminals. Mr.<br />

Pravin Kabra - Senior Vice<br />

President - Operations, Venture<br />

Infotek, made a presentation on<br />

'Best Practices in Service<br />

Delivery - Acquiring'.<br />

The next session on Cards began<br />

with Mr. Bertram D'Souza, Assistant<br />

Vice President - Products and<br />

Solutions Group, Venture Infotek<br />

talking about 'Credit Card Issuing<br />

- Maintaining a stable portfolio'.<br />

'<strong>Debit</strong> Cards - End <strong>to</strong> end<br />

solution' was presented by Mr. SR<br />

Vijay Kumar, Vice President,<br />

Venture Infotek. Mr. Aaditya<br />

Paranjpe, Assistant Vice President -<br />

Strategy, Venture Infotek, gave his<br />

presentation on 'Pre-paid - Travel<br />

on a wide range of <strong>to</strong>pics related <strong>to</strong> The session on Compliance Money - A must have in your<br />

the Card Industry, including: Requirements was next and Mr. P. portfolio', while Mr. Alstair Gordon,<br />

• Payment Card Industry<br />

Overview, Key trends, Global<br />

and Domestic developments<br />

Ravindra, General Manager - Risk<br />

Management & Compliance,<br />

Venture Infotek, delivered his<br />

Managing Direc<strong>to</strong>r, Value Access,<br />

presented on 'Gift Cards - A<br />

double whammy'.<br />

• Merchant Acquiring Business<br />

PoS Terminals - New features,<br />

VAS, Profitability driver<br />

• Credit Card, <strong>Debit</strong> Card and<br />

Prepaid Cards<br />

Building scale, Managing<br />

growth, Card Bureau Innovation<br />

and Retaining cus<strong>to</strong>mer loyalty<br />

• Leveraging Technology<br />

Analytics, Risk management,<br />

ERP, Disaster recovery and<br />

Business continuity, New<br />

"Kool Technologies"<br />

(L <strong>to</strong> R: Mr. Piyush Khaitan, Vice-Chairman & Managing Direc<strong>to</strong>r,<br />

Venture Infotek and Mr. Dhruv Khaitan, Chairman, Venture Infotek<br />

addressing the audience at the 'Payment Summit')<br />

The summit had a prompt start with<br />

the Welcome Address given by Mr. presentation 'Better safe than Mr. Amit Deshmukh, Deputy<br />

Piyush Khaitan, Vice-Chairman and sorry', followed by Mr. Bipin Toro, General Manager - Cards and<br />

Managing Direc<strong>to</strong>r, Venture Infotek, Country Manager, Enstage, talking Fulfillment, Venture Infotek, was<br />

followed by the Key Note Address about 'Internet Payments and next in turn <strong>to</strong> present 'Card<br />

delivered by Mr. Dhruv Khaitan, Identity Management - Security Personalization - An ERP<br />

Chairman, Venture Infotek, both and Convenience'. Mr. Sudip approach' and Venture Infotek's<br />

sharing their views on the growing Kumar, Executive Vice President - ' D y n a m y x - B u s i n e s s<br />

importance and benefits of e- Transaction Processing, Venture Intelligence Suite' was presented<br />

Payments in India.<br />

Infotek, covered a session on by Mr. N Pramod, Assistant Vice<br />

' B u s i n e s s g r o w t h a n d President, Technology Assimilation,<br />

The next session had Mr. R. M.<br />

profitability drivers - The cutting Venture Infotek.<br />

Bondre, Sr. Vice President & CIO,<br />

edge'.<br />

Venture Infotek, speaking on Mr. B Ravi Kumar, Senior Vice<br />

'Infrastructure - Building for Mr. GRG Gupta, General Manager - President - Corporate Affairs &<br />

<strong>to</strong>morrow', while Mr. Satish Rao, Merchant Business, Venture CFO, Venture Infotek, with his Vote<br />

General Manager - Technology, Infotek, educated the audience of Thanks aptly concluded the<br />

Venture Infotek gave a presentation about Venture Infotek's Dynamic power-packed seminar.<br />

on 'Leveraging on Technology'. Currency Conversion solution -<br />

Exchange Plus. This was followed<br />

Next up was Mr. Gulshan Pruthi,<br />

To know more, please contact<br />

by a presentation from Mr. Phillipe<br />

General Manager - Cus<strong>to</strong>mer Mr. Sammer Parekh,<br />

Bontemps, Vice President - GM – Sales & Marketing<br />

Service, Venture Infotek, who gave<br />

Business Development, Welcome at sammer.parekh@ventureinfotek.com<br />

w<strong>Fifth</strong> <strong>Third</strong> <strong>Bank</strong> <strong>Issues</strong> <strong>World</strong> <strong>Debit</strong> <strong>MasterCard</strong> <strong>to</strong> <strong>Bring</strong><br />

w<strong>Bank</strong>s urged <strong>to</strong> promote financial inclusion for growth <strong>Enhanced</strong> Value <strong>to</strong> Cus<strong>to</strong>mers' Everyday Spending<br />

wDefault on one credit card, they'll block all 4wAmerican Express Helps Charge Card Members Take<br />

wNow, a prepaid card for groceries, bus tickets<br />

Control Of Finances With Launch Of Online Money Manager<br />

wCredit card holders <strong>to</strong> appeal<br />

wRBS Changes CC Policy<br />

wIssuance of credit card sans consent <strong>to</strong> attract wVisa Report Shows Higher Interest in South Africa as a<br />

penalty<br />

Tourist Destination<br />

wCorporation <strong>Bank</strong> rolls out Visa gift card<br />

wDiners Club International® Signs Merchant Acquiring<br />

Contract with Elavon


2 Indian Card Bulletin<br />

NATIONAL NEWS<br />

Axis <strong>Bank</strong> targets 13 Million card <strong>Bank</strong>s may cut credit card rates<br />

users by the end of FY10<br />

Despite challenging market card business, Khosla said. Many<br />

conditions, leading private sec<strong>to</strong>r banks had seen a sharp rise in<br />

lender, Axis <strong>Bank</strong>, has decided <strong>to</strong> NPAs on unsecured loans over the<br />

step up its credit and debit card past one year, prompting them <strong>to</strong><br />

base <strong>to</strong> over 13 million (1.3 crore) bring down or wind up the exposure<br />

by the end of this financial year, a <strong>to</strong> such credits.<br />

<strong>to</strong>p official said. "There was a pressure on credit<br />

"We expect <strong>to</strong> add 24 lakh new card-business last year (on<br />

cardholders this year. This would account of defaults). My feeling is<br />

take the <strong>to</strong>tal card-base <strong>to</strong> around that banks are going slow on credit<br />

1.34 crore. There is cards and now<br />

a healthy demand focusing on debit<br />

f o r c a r d - b a s e d card business,"<br />

banking products in the market," Khosla said. Axis bank is also<br />

Anuj Khosla, vice-president (retail offering prepaid cards <strong>to</strong> retail<br />

financial services) of Axis <strong>Bank</strong>, cus<strong>to</strong>mers and point of sale (POS)<br />

said. The bank has so far issued terminals <strong>to</strong> its merchant clients,<br />

1.1 crore cards, out of which credit Khosla said.<br />

cards constituted 5.5 lakh and the The bank has set up around 1.3<br />

rest were debit cards. lakh PoS terminals pan-India at<br />

The bank is implementing an present, while nearly 70 per cent of<br />

aggressive strategy <strong>to</strong> grow its them are in tier I and tier II cities in<br />

card-base with nearly two lakh the country, he said. Commenting<br />

debit cards and 35,000 credit cards on the recent Reserve <strong>Bank</strong><br />

being added every month, Khosla directive <strong>to</strong> make additional<br />

said. With rising number of non- authentication manda<strong>to</strong>ry for cardperforming<br />

assets (NPA) on credit based online purchases, Khosla<br />

cards in the industry last year, said the move has helped <strong>to</strong><br />

banks are going slow on expanding improve confidence of clients by<br />

their credit card-base and are ensuring more safety <strong>to</strong> such<br />

focusing more on growing the debit transactions.<br />

B<br />

Era of free inter-bank ATM usage over<br />

The short-lived era of free ATM insensitive. For others, banks have<br />

usage has come <strong>to</strong> an end. Every decided <strong>to</strong> frame their charges<br />

transaction carried out on another depending on the profile of the<br />

bank's ATM will now cost an cus<strong>to</strong>mer. HDFC <strong>Bank</strong> is allowing<br />

account holder as much as Rs. 20 its salary account and premium<br />

and withdrawals will face a limit of cus<strong>to</strong>mers an unlimited number of<br />

Rs. 10,000. free third-party ATM withdrawals,<br />

In its fresh guidelines, the Indian while restricting savings account<br />

<strong>Bank</strong>'s Association has said that holders <strong>to</strong> five free withdrawals.<br />

b a n k s c a n o f f e r HSBC is also waiving<br />

s a v i n g s a c c o u n t ATM charges for its<br />

holders five free third- high-end cus<strong>to</strong>mers.<br />

party withdrawals It may be noted that<br />

every month. They RBI had allowed<br />

can be charged from cus<strong>to</strong>mers the free<br />

the sixth transaction usage of inter-bank<br />

onwards. However, A T M s f o r c a s h<br />

the current account holders can be transactions from April 1 this year.<br />

charged the fees from the very first However, most banks found this<br />

transaction, varying from Rs. 18 <strong>to</strong> economically unviable. <strong>Bank</strong>s<br />

Rs. 20. complained that the number of<br />

Sources in the banking sec<strong>to</strong>r say transactions had increased<br />

that charging current account and dramatically since then, while the<br />

no-frills account cus<strong>to</strong>mers is a ticket size of each withdrawal had<br />

good idea as the usage of ATMs by reduced, resulting in increased<br />

current account holders is price- interchange expenses for banks.<br />

Central <strong>Bank</strong> launches Gift Card<br />

With an eye on wide range of pre- be used for online transactions as<br />

paid card products, Central <strong>Bank</strong> of well as for mail order telephone<br />

India announced the launch of order (MOTO) transactions<br />

its pre-paid card w h e r e v e r<br />

Cent Gift Card. M a s t e r c a r d i s<br />

T h e c a r d w a s accepted. These<br />

formally launched c a r d s c a n b e<br />

b y G . C . loaded with any<br />

C h a t u r v e d i , , value between Rs.<br />

A d d i t i o n a l 5 0 0 a n d R s .<br />

Secretary, Ministry 50,000.<br />

of Finance. The pre-paid cards can be<br />

The Cent Gift Card will be accepted preloaded with any value of the<br />

in all the retail s<strong>to</strong>res displaying choice of the cus<strong>to</strong>mers and not<br />

Mastercard Signage and can also pre-denominated with fixed values.<br />

B<br />

B<br />

There is good news for the credit<br />

card holders who are wary about<br />

huge interest rates charged for<br />

revolving the balance amount.<br />

Currently, the card issuer charges<br />

an interest in the range of about 24<br />

<strong>to</strong> 48 per cent per annum. In the<br />

near future, interest rates on credit<br />

cards may decline for the<br />

cus<strong>to</strong>mers accepting <strong>to</strong> pay the<br />

annual charges. Taking lead, SBI<br />

Cards, India's second largest credit<br />

card company, is thinking of<br />

reducing the rale of interest on<br />

balance payment — three per cent<br />

per month — for their 30 lakh process of changing the credit card<br />

subscribers.<br />

model that would make the credit<br />

However, <strong>to</strong> avail this, the card a valuable proposition for both<br />

subscribers would have <strong>to</strong> pay the cus<strong>to</strong>mers and the provider<br />

annual charges in the range of Rs company."<br />

500 <strong>to</strong> Rs 1,500. For the new Hit by massive defaults, ICICI<br />

cus<strong>to</strong>mers, SBI Cards has already <strong>Bank</strong>, the largest credit card<br />

started charging annual fees for company in India with 33 per cent<br />

credit cards.<br />

market share, however has<br />

A senior SBI Cards official, s<strong>to</strong>pped expanding its credit card<br />

however, refused <strong>to</strong> give an exact portfolio since the last one year.<br />

timeline, but he said that the According <strong>to</strong> the spokesperson of<br />

interest rate would be cut when ICICI <strong>Bank</strong>, "The bank's policy is <strong>to</strong><br />

enough number of subscribers opt reduce the exposure <strong>to</strong>wards the<br />

<strong>to</strong> pay annual fees. Mr Diwakar unsecured credit segment. Hence<br />

Gupta, the chief executive officer of the bank is not looking <strong>to</strong> increase<br />

SBI Cards, said: "We are in the its credit card subscriber base."<br />

<strong>Debit</strong> card payments rise over 40%<br />

in 5 months<br />

Indicating a spurt in economic s u r g e c o m p a r e d t o t h e<br />

activities, payments made through corresponding period a year ago.<br />

debit cards rose over 40 per cent <strong>to</strong> In the comparable period, the same<br />

Rs 9,911 crore in the first five s<strong>to</strong>od at Rs 7,017 crore. "The rise in<br />

months of this fiscal over the year- debit card payment is due <strong>to</strong> rise in<br />

ago period. economic activities. These are on<br />

With the global expected lines<br />

f i n a n c i a l as there are<br />

condition slowly s i g n s o f<br />

stabilizing, there recovery," said<br />

are signs of the an economist<br />

d o m e s t i c with a leading<br />

e c o n o m y b a n k o n<br />

recovering and c o n d i t i o n o f<br />

growing at a anonymity.<br />

faster pace now. On the other<br />

Data available hand, credit card<br />

with Reserve <strong>Bank</strong> shows that transactions in the country has<br />

debit card payments <strong>to</strong>uched Rs slumped by more than 12 per cent<br />

9,911 crore for the five months in the first five months of this fiscal<br />

ended August, an over 40 per cent <strong>to</strong> Rs 24,427 crore B<br />

ITBP's double ATM cards for<br />

jawans & families<br />

The biggest worry for jawans problem. Srivastava said that the<br />

stationed at high-altitude outposts I T B P w a s e l e c t r o n i c a l l y<br />

on the Sino-Indian border, which is transferring the salaries of 23,000<br />

inaccessible several jawans directly in<strong>to</strong><br />

months during the their State <strong>Bank</strong> of<br />

year, is how <strong>to</strong> I n d i a a c c o u n t s .<br />

access their salaries Double ATM cards<br />

and send money have been issued <strong>to</strong><br />

home. each personnel so<br />

Indo-Tibetan Border that his family back<br />

P o l i c e ( I T B P ) home can also access<br />

direc<strong>to</strong>r General the salary. The welfare<br />

Vikram Srivastava said a solution initiative covers almost all ITBP<br />

has been worked out <strong>to</strong> this men posted at the border outposts.<br />

B<br />

B


3 Indian Card Bulletin<br />

NATIONAL NEWS<br />

<strong>Bank</strong>s urged <strong>to</strong> promote financial Credit card holders <strong>to</strong> appeal<br />

T h e C r e d i t C a r d H o l d e r s reforms, levying unauthorised<br />

inclusion for growth<br />

Reserve <strong>Bank</strong> of India (RBI) of banking services among the<br />

D e p u t y G o v e r n o r K . C . poor in both urban and rural areas.<br />

Chakrabarty has urged banks <strong>to</strong> "Even though four crore no-frills<br />

promote financial inclusion <strong>to</strong> accounts have been opened by<br />

ensure "that everybody banks, people still have <strong>to</strong><br />

participates in the growth travel long distances and<br />

process". Referring <strong>to</strong> spend a great deal of<br />

the fact that only 31.000 time <strong>to</strong> operate their<br />

villages, out of about accounts," he pointed<br />

seven lakh villages in out. Dr. Chakrabarty<br />

the country, are serviced s a i d t h e b a n k i n g<br />

b y a b a n k , D r . correspondent mod el<br />

Chakrabarty said the would not have been<br />

availability of technological possible without technological<br />

solutions now offered the innovation, enabling servicing of<br />

possibility of enhancing the reach clients in remote areas.<br />

B<br />

Default on one credit card, they'll block all<br />

Cus<strong>to</strong>mers having multiple credit available <strong>to</strong> the card member under<br />

cards will now not be allowed the all other ICICI <strong>Bank</strong>'s card<br />

luxury of using either in case they accounts as well as withdraw such<br />

default on making payments for privileges/ benefits as made under<br />

either one, thanks <strong>to</strong> stringent all such cards, till such time the<br />

measures being adopted by the defaulting card account is<br />

banks. As per the prevalent regularized by the card member.<br />

practice, banks are blocking only<br />

that card on which<br />

there is a payment<br />

default and the other<br />

cards held by the<br />

cus<strong>to</strong>mer are not <strong>to</strong>uched.<br />

However, the<br />

banks have now revised their credit<br />

card terms and condi tions,<br />

pursuant <strong>to</strong> which all the cards<br />

would be blocked if there is a<br />

payment default on even one.<br />

"The card member agrees and<br />

acknowledges that<br />

ICICI <strong>Bank</strong> shall not<br />

be required <strong>to</strong> provide<br />

any additional notice<br />

for the above," as per<br />

the revised terms. In<br />

their constant pursuit of recovering<br />

dues from credit card cus<strong>to</strong>mers,<br />

banks recently also empowered<br />

themselves with a <strong>to</strong>ol that allows<br />

them <strong>to</strong> ask employers <strong>to</strong> deduct<br />

ICICI <strong>Bank</strong> has already informed its the outstanding amount from the<br />

cus<strong>to</strong>mers about the change, salary.<br />

which came in<strong>to</strong> effect from<br />

Oc<strong>to</strong>ber 5 '09, while other banks<br />

will soon follow the suit. As per the<br />

new terms, if a cus<strong>to</strong>mer holds two<br />

or more cards and defaults in<br />

making payments in one of the card<br />

accounts, ICICI <strong>Bank</strong> is authorized<br />

<strong>to</strong> block the credit limit as made<br />

Employees who may ha ve<br />

defaulted on payment cannot<br />

object <strong>to</strong> this deduction of dues at<br />

source, according <strong>to</strong> the new<br />

clause. Such deductions will be<br />

remitted <strong>to</strong> the bank and will<br />

continue till the entire dues are<br />

recovered.<br />

B<br />

Now, a prepaid card for groceries,<br />

bus tickets<br />

Hassle-free banking has now card would be introduced in 500<br />

r e a c h e d m e m b e r s o f s h o p s a c r o s s To n d i a r p e t ,<br />

underprivileged families with the Washermanpet, Royapuram and<br />

launch of the Commonwealth Thiruvottriyur in North Chennai.<br />

Card,' a multi-purpose, "We want <strong>to</strong> extend this<br />

prepaid card that can be <strong>to</strong> the entire city and<br />

used for payments and then across the state.<br />

ATM transactions. We are looking at<br />

Launched by former reaching a target of 20<br />

president APJ Abdul m i l l i o n c a r d s a n d<br />

Kalam, the card is being 2,40,00 cus<strong>to</strong>mer <strong>to</strong>uch<br />

b r o u g h t o u t a s a points by March, 2012,"<br />

collaboration between he said. Card holders<br />

R e p c o B a n k a n d c o u l d d e p o s i t a<br />

C o m m o n w e a l t h minimum amount of Rs<br />

Microfinance (India) 90 <strong>to</strong> complete their<br />

Limited. According <strong>to</strong> Mahesh purchases at shops which accept<br />

Ramachandran, managing direc<strong>to</strong>r these cards and also transfer<br />

a n d C E O , C o m m o n w e a l t h amounts from one card holder <strong>to</strong><br />

Microfinance (India) Limited, this the number.<br />

B<br />

Association has decided <strong>to</strong> submit charges like hidden charges and<br />

a memorandum <strong>to</strong> the Governor, penalties, ensuring uniformity in<br />

Reserve <strong>Bank</strong> of India, Finance debiting ECS, registration of terms,<br />

Minister and the Chairman of the conditions and scrutiny, s<strong>to</strong>ppage<br />

Indian <strong>Bank</strong>s Association seeking of filing of false criminal charges<br />

immediate intervention from RBI in against cus<strong>to</strong>mers, need for<br />

various aspects. exclusion of housing loans and<br />

The memorandum appealed for other loans below Rs 25 lakh from<br />

the following: Fixing of a ceiling of the purview of Securitization Act<br />

atleast 18 per cent per annum on<br />

the maximum rate of interest as<br />

was done before the economic<br />

and a curb on hiring private<br />

agencies for recovery and<br />

repossession of property.<br />

B<br />

Issuance of credit card sans<br />

consent <strong>to</strong> attract penalty<br />

Issuance of credit card sans floating rate of interest, he will be<br />

consent <strong>to</strong> attract penalty informed of the reference rate <strong>to</strong><br />

The <strong>Bank</strong>ing Codes and Standards which his floating rate is anchored<br />

Board of India (BCSBI), set up by<br />

the Reserve <strong>Bank</strong> of India (RBI),<br />

made it manda<strong>to</strong>ry for banks <strong>to</strong><br />

disclose terms and conditions<br />

relating <strong>to</strong> cheque collection,<br />

collection of dues and grievance<br />

redressal <strong>to</strong> cus<strong>to</strong>mers. It asked<br />

banks <strong>to</strong> compensate<br />

cus<strong>to</strong>mers in case a<br />

credit card is issued<br />

without consent.<br />

and the bank will have <strong>to</strong> disclose,<br />

on its website, changes in such<br />

reference rate as and when they<br />

take place. KC Chakrabarty,<br />

deputy governor, RBI, said the<br />

regula<strong>to</strong>r has a responsibility <strong>to</strong><br />

ensure cus<strong>to</strong>mer complaints are<br />

r e d r e s s e d a s t h e<br />

banking system is not a<br />

h i g h l y - c o m p e t i t i v e<br />

market place.<br />

“<strong>Bank</strong>s need <strong>to</strong> disclose<br />

BCSBI commenced<br />

minimum interest clause,<br />

c r e d i t c o u n s e l i n g<br />

reset clause, all charges<br />

s e r v i c e s f r o m i t s<br />

at the time of offering loan BCSBI<br />

premises in Mumbai<br />

products and convey the most from Oc<strong>to</strong>ber 1, 2009. “The<br />

important terms and conditions services will be free of cost <strong>to</strong> any<br />

(MITC) for credit cards and loans,” retail borrower and cus<strong>to</strong>mers of<br />

said K.J. Udeshi, chairman of the member banks. Borrowers may<br />

BCSBI. The new norms have been directly approach the centre.<br />

made with the collaboration with M e m b e r b a n k s m a y a l s o<br />

RBI, banks and Indian <strong>Bank</strong>s' encourage borrowers, who, in their<br />

Association (IBA).<br />

opinion, need credit counseling <strong>to</strong><br />

The board has clearly said if a<br />

approach the centre,” the revised<br />

cus<strong>to</strong>mer has borrowed against a<br />

banking code said.<br />

B<br />

Corporation <strong>Bank</strong> rolls out Visa gift card<br />

It is a prepaid plastic card, an times till the amount is exhausted.<br />

alternative <strong>to</strong> cash, gift vouchers The validity of the card will be for<br />

and gift articles. It will work just like one year; hence it can be ordered<br />

the bank's debit first, and then gifted<br />

c a r d a s t h e any time during the<br />

cardholder can pay validity, <strong>to</strong> meet<br />

for all types of u n f o r e s e e n<br />

purchases using the card. It can be contingency. The spending of the<br />

used across the country in about cardholder can be timed <strong>to</strong> his<br />

five lakh Visa merchant locations. needs, said a press release. The<br />

The card will be a panacea for all card can be issued for a minimum<br />

the cash disbursal issues. It can be<br />

used at multiple outlets, multiple<br />

of Rs 1000 and <strong>to</strong> a maximum of<br />

Rs 5,000.<br />

B


<strong>Fifth</strong> <strong>Third</strong> <strong>Bank</strong> <strong>Issues</strong> <strong>World</strong> <strong>Debit</strong><br />

<strong>MasterCard</strong> <strong>to</strong> <strong>Bring</strong> <strong>Enhanced</strong> Value<br />

<strong>to</strong> Cus<strong>to</strong>mers' Everyday Spending<br />

<strong>MasterCard</strong> <strong>World</strong>wide has premium value combined with<br />

announced that <strong>Fifth</strong> <strong>Third</strong> <strong>Bank</strong> strong rewards specifically<br />

will now be issuing the <strong>World</strong> matching their payment needs.”<br />

<strong>Debit</strong> <strong>MasterCard</strong>® card, the W o r l d D e b i t M a s t e r C a r d<br />

industry's only premium debit card cardholders are eligible for<br />

that provides U.S. consumers with exclusive rewards offerings,<br />

access <strong>to</strong> enhanced rewards, including an exceptional rewards<br />

unique offers and savings p o i n t p r o g r a m , a n d<br />

opportunities and greater premium access <strong>to</strong> the<br />

purchase protection. By <strong>MasterCard</strong> Savings<br />

offering <strong>World</strong> <strong>Debit</strong> program, an innovative<br />

M a s t e r C a r d t o i t s savings program that<br />

cus<strong>to</strong>mers, <strong>Fifth</strong> <strong>Third</strong> provides U. S. consumer debit and<br />

<strong>Bank</strong> is now providing a cus<strong>to</strong>m-<br />

NEWS FROM ABROAD<br />

prepaid <strong>MasterCard</strong> cardholders<br />

tailored debit product that meets<br />

with significant merchant-funded<br />

the unique, everyday spending<br />

discounts and special offers from<br />

needs of its high-spend and<br />

thousands of merchants across the<br />

reward-seeking debit cardholders.<br />

country. In addition, they can enjoy<br />

“The <strong>Fifth</strong> <strong>Third</strong> <strong>Bank</strong> <strong>World</strong> <strong>Debit</strong><br />

enhanced built-in security features<br />

M a s t e r C a r d p r o v i d e s o u r<br />

and consumer protections for<br />

cus<strong>to</strong>mers with a premium<br />

greater peace of mind when<br />

payment product that features a<br />

rich mix of relevant rewards,<br />

shopping. The <strong>Fifth</strong> <strong>Third</strong> <strong>Bank</strong><br />

<strong>World</strong> <strong>Debit</strong> <strong>MasterCard</strong> also<br />

security, protection, financial<br />

features access <strong>to</strong> Priceless.com/<br />

control, and exceptional cus<strong>to</strong>mer<br />

service,” said Jon Groch, <strong>Fifth</strong> <strong>World</strong>, through which cardholders<br />

<strong>Third</strong> <strong>Bank</strong> direc<strong>to</strong>r of <strong>Bank</strong>card gain unique access <strong>to</strong> events and<br />

Services. “This enhancement <strong>to</strong> games and can take advantage of<br />

our card program will help ensure exclusive opportunities for hotels,<br />

that our cardholders enjoy added shopping and travel.<br />

American Express Helps Charge Card<br />

Members Take Control Of Finances<br />

With Launch Of Online Money Manager<br />

American Express announced the save smarter.<br />

launch of Money Manager, a new, “In <strong>to</strong>day's economy, consumers<br />

free online personal finance are looking <strong>to</strong> gain greater control<br />

service that helps charge<br />

over their money and <strong>to</strong><br />

card members manage<br />

get a clearer picture of<br />

t h e i r f i n a n c e s a n d<br />

where their money is<br />

rewards accounts in one,<br />

going each month," said<br />

easy-<strong>to</strong>-access and<br />

Robin Korn, senior vice<br />

secure location on<br />

president and general<br />

AmericanExpress.com.<br />

manager, Consumer<br />

Charge Card members now can Charge Group, American Express.<br />

link bank accounts, credit cards, "Money Manager addresses these<br />

investment accounts, mortgage needs and provides an easy, one-<br />

loans, car loans, student loans and s<strong>to</strong>p solution for those concerned<br />

rewards points from more than about the time commitment<br />

11,000 institutions all in one place involved in managing their<br />

through Money Manager so that budgets."<br />

they can spot ways <strong>to</strong> spend and<br />

B<br />

RBS Changes CC Policy<br />

Some might think a major UK credit applications <strong>to</strong> only include RBS's<br />

card provider and prominent bank existing bank cus<strong>to</strong>mers. The main<br />

is taking a bold step with its new purpose for setting the new rigid<br />

l e n d i n g p o l i c y, g u i d e l i n e s i s t o<br />

however, from a reduce risk of credit<br />

m a r k e t i n g card defaults in the<br />

standpoint, it could wake of a weak<br />

be an ingenious economy. RBS which<br />

move. participated in the U.K.'s central<br />

The Royal <strong>Bank</strong> of Scotland (RBS) bank's bailout program last year <strong>to</strong><br />

announced its new credit card help ride out the shaky economy<br />

l e n d i n g p o l i c y t h a t l i m i t s has yet <strong>to</strong> repay the loan.<br />

B<br />

4 Indian Card Bulletin<br />

Visa Report Shows Higher<br />

Interest in South Africa as a<br />

Tourist Destination<br />

As South Africa prepares for the European and American travellers<br />

2 0 1 0 F I FA Wo r l d C u p T M , is consistent with key trends in Visa<br />

international travelers are already card spending; in 2008, nearly half<br />

indicating a desire <strong>to</strong> visit the of transaction volume from<br />

Republic. Both international international visi<strong>to</strong>rs <strong>to</strong> South Africa<br />

a r r i v a l s a n d s p e n d i n g b y w a s f r o m U . S . a n d U . K .<br />

international Visa cardholders cardholders who contributed over<br />

were up last year $812 million <strong>to</strong> the<br />

compared with the S o u t h A f r i c a n<br />

year prior. In 2008, economy. Germany,<br />

i n t e r n a t i o n a l F r a n c e a n d<br />

arrivals increased A u s t r a l i a w e r e<br />

5.5 percent with 9.5 s i g n i f i c a n t<br />

million visi<strong>to</strong>rs compared <strong>to</strong> 9.1 contribu<strong>to</strong>rs <strong>to</strong> South Africa<br />

million in 2007. Visa Inc. (NYSE: V) inbound <strong>to</strong>urism in 2008 as well as<br />

issued its Tourism Outlook: South in 2007.<br />

Africa, a new report highlighting<br />

international Visa cardholder<br />

spending in South Africa.<br />

In 2009, these trends are<br />

continuing. Through the first<br />

quarter of 2009, international Visa<br />

In 2008, the Visa network saw cardholders spent approximately<br />

increased transaction volume and $500 million in South Africa, which<br />

<strong>to</strong>tal number of transactions by is roughly equal <strong>to</strong> spending over<br />

international visi<strong>to</strong>rs in South the same period last year. While<br />

Africa. More than 13 million South Africa has been a popular<br />

transactions were made by African <strong>to</strong>urism destination of late,<br />

international visi<strong>to</strong>rs on their Visa traveler interest in the nation has<br />

cards, up 11 percent from 2007 and increased as the kickoff date of the<br />

representing $1.8 billion in <strong>to</strong>urism 2 0 1 0 F I FA W o r l d C u p T M<br />

revenues. The prevalence of approaches.<br />

®<br />

Diners Club International Signs Merchant<br />

B B<br />

Acquiring Contract with Elavon<br />

Diners Club International® Ltd., a U.K. and western Europe.<br />

business unit of Discover (NYSE:<br />

DFS), and Elavon, a wholly-owned<br />

subsidiary of U.S. Bancorp (NYSE:<br />

USB), announced the signing of a<br />

m e r c h a n t<br />

a c q u i r i n g<br />

agreement. Under<br />

the terms of the<br />

agreement, Elavon will add Diners<br />

Club card acceptance <strong>to</strong> its<br />

portfolio of payment processing<br />

services. This relationship will<br />

c r e a t e m o r e a c c e p t a n c e<br />

opportunities for Diners Club and<br />

Discover card members, who<br />

eventually will be able <strong>to</strong> use their<br />

Elavon will provide consolidated<br />

p r i c i n g , u n d e r w r i t i n g , r i s k<br />

m a n a g e m e n t , p r o c e s s i n g ,<br />

settlement, support and reporting<br />

<strong>to</strong> its merchants,<br />

s i m p l i f y i n g<br />

p a y m e n t s<br />

processing by<br />

second quarter 2010. Merchants<br />

such as restaurants, hotels, rail<br />

transport and specialty shops will<br />

receive an easy, cost-effective, all-<br />

in-one payment processing solution<br />

with the convenience of a single<br />

source for statements, settlement<br />

cards at Elavon merchants in the and cus<strong>to</strong>mer service.<br />

• Indian Card Bulletin is an Industry Newsletter for private circulation <strong>to</strong><br />

opinion leaders within the consumer payment systems industry only.<br />

• We do not accept any responsibility or liability for the accuracy or<br />

contents of the newsletter. These are reports based on public information.<br />

FEEDBACK<br />

Readers may please send their<br />

suggestions / news articles / letters <strong>to</strong>:<br />

Chetan D'Souza, Asst. Edi<strong>to</strong>r - Indian Card Bulletin,<br />

Venture Infotek Global Private Limited,<br />

701, Interface 11, Malad (West), Mumbai 400 064. India.<br />

• Tel.: +91 22 4042 4039 • Fax: +91 22 4042 4401<br />

• E-mail: chetan.dsouza@ventureinfotek.com<br />

SUBSCRIPTION<br />

To subscribe a copy for your colleagues, please contact Mr. Chetan D'Souza.<br />

E-mail: chetan.dsouza@ventureinfotek.com<br />

B

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