Feature24Last summer we sent out a questionnaire to all members toget your feedback on our current services. Below is asummary of your replies.Last summer, we sent out aquestionnaire to all members to getyour feedback on our current servicesand to help us plan for the future. Weare extremely grateful to everyone whocompleted the questionnaire - yourviews and opinions are really importantto us, for planning future work, andthey also help us when we are seekingfunding. Please contact the office ifyou'd like to find out more detail aboutthe results of this questionnaire andhow we are using them in our work.We received 72 detailed replies, frommembers in different parts of thecountry, and from families with differentage children. As well as the informationwe gained, we were lucky enough toreceive many offers of help - peoplewanting to learn more about differentvolunteering roles within LHM.Ideas for the futureWe were particularly looking forfeedback about the concept of theJourney to Independence, a way oflinking different services with awarenessand the need for fundraising.The concept was well understoodand well liked by members."[I] love the picture of [the] windingroad, [it] describes life with a HLHSchild perfectly. It is a journey,sometimes smooth, sometimesbumpy! Blind corners and newadventures, end point is unsure.""T<strong>here</strong> are journeys and journeys -hardly a stroll in the park on asummers' evening - more of a hikeover the hills with the weatherclosing in behind you!"We also asked for feedback aboutideas for new services, which we arenow looking to fund. "I think your ideasat all stages are appropriate to thechildren's and parents' needs".The antenatal service expansionideas were well received. "I like theongoing follow up and support forwhatever path has been chosen."Members asked us to make sure arealistic picture of life was given,balancing hope against living withconstant worry.The proposals for 0-2 year olds werefor a feeding DVD and a pack to supportWritten byIsabel Baumberparents when going home from hospitalwith their baby for the first time. Both willmeet a need which members readilyidentify with. "Getting home fromhospital is very very daunting."For 2-5 year olds, families want theopportunity to "bring them [the children]into the circle of understanding" givingthe benefit of "preparation andinformation [...which] reduces stressand anxiety."Responses about the plans for 10-14year olds came from parents of childrenof all ages, including very youngchildren. A huge amount of concernamongst parents of younger childrenwas mentioned, for example "This is aperiod I'm very concerned about - that hewill learn to be responsible for himself -resist typical teenage temptations, andmore info can only help." and "I amterrified of the thought that [name] willstart smoking, drinking, etc, so if shewas part of a community w<strong>here</strong> heartdisease is not 'abnormal' then hopefullyshe will feel able to make betterchoices for her health and interact withsome like-minded peers."All the detailed comments madeabout proposed services will beincluded in our project plans.Impact of our servicesWe were really delighted to hear yourfeedback about how much LHM hadhelped you at various stages of yourlives, especially at the time of diagnosisand also when seeking informationabout your child's condition.At diagnosis"I had no ideas what HLHS wasuntil I found the LHM website, ithad drawings explaining what myson's heart looked like.""Forums were so valuable and keptme going during the pregnancy.""LHM had a huge impact on ourlives. The packs that were sent tous had the answers we werelooking for. Information was sentvery quickly."As you looked for information"The LHM info is the clearest wecould find.""As LHM is specific to singleventricle, the information is tailoredand totally relevant."As you learned about the challengeswith feeding, development, schoolingand social support"I rang yourselves to ask if you hadany advice about [name] feeding,and you sent me an amazing pack.""I often use the message boards foradvice about school, etc. Don'tknow what I would do without it.""Everything I needed to know wason the website, I could email orphone LHM with any questions."As they move through theirteenage years"I was pleased that [name] couldfinally meet other children with thesame heart condition as him andhad someone to talk to...", "Workwith LHM has boosted [name]'sconfidence. It has helped us tounderstand the limitations she facesand the future medical issues.""You helped me feel normal, all theproblems we have experienced havebeen 'normal' for a heart child.""It is like my extended family. Thefriends have become good friendsbecause they truly understand whatit feels like to have one of theseprecious children.""Friendships with other families insame situation and all office staff,trustees, etc, feeling like part of ourjourney."AwarenessHere we presented a number of ideasfor raising awareness of single ventricleheart conditions and of the work ofLHM. These ideas including increasingthe visibility of LHM in hospitals, LHMworking as a voice for change, workingto grow our profile, and seeking acelebrity to help us build awareness.At diagnosisWhen looking forinformationLearning aboutchallenges0% 20% 640%
These ideas were almost universallyendorsed. In the answers to thesequestions, your frustrations about lackof understanding came across, andalso about living with a hiddencondition. "Every person we comeacross [...] always assumes it's a holein the heart - if only!"The question about whether youwould be happy for us to use scars as avisual factor to explain the children'sjourney was received fairly positively,but t<strong>here</strong> were some more mixedreactions. Three-quarters of the replieswere positive. "Big emotional impact,and quite shocking to see on a child.""Every scar tells a different story andjourney, and who better than the oneswith the scars to tell you how it is!", "Ascardiac children appear normal, I thinkit's important to show just how serioussingle ventricle heart conditions are."Concerns included that it isn't specificto single ventricle conditions and it"suggest[s] a past event", Familieswere also concerned that the extent ofthe children's problems would not becommunicated simply using the scar asa visualisation. "The children are muchmore than scars, which are the least oftheir problems. [...] The real problem isthat their difficulties are usually notobvious, t<strong>here</strong>fore can be forgotten."These concerns will be taken intoaccount as we work to developawareness plans.What does this all mean toLHM?We are so very grateful to you all foryour replies and sharing your personalexperiences. We will use thisinformation as we develop our newproject plans, and as we continue toseek funding for these projects. Wehave already used some of thisinformation as part of our presentationto Glaxo SmithKline and the King'sFund, w<strong>here</strong> we were shortlisted for anImpact Award in the autumn of 2010.The results were announced at thebeginning of March this year, and wewere delighted to have received aHighly Commended award. We couldnot have done this without your support- thank you.0% 80% 100%Impact of our ServicesPositive impactNegative or not understoodNo reply or N/ABase 67, 70, 70iDirect Debit FormIf you would like to make a donation to <strong>Little</strong> <strong>Hearts</strong> <strong>Matter</strong> please fill out yourdetails below and send to:<strong>Little</strong> <strong>Hearts</strong> <strong>Matter</strong>, 11 Greenfield Crescent Edgbaston, Birmingham, B153AUI enclose the sum of £ __________ cash/cheque made payable to '<strong>Little</strong><strong>Hearts</strong> <strong>Matter</strong>'; Date: ____/____/____or:I wish to make a regular donation of £__________ per month from by Bank orBuilding Society account:Bank Name and Address:________________________________________________________________________ Payee details:____________________________________ <strong>Little</strong> <strong>Hearts</strong> <strong>Matter</strong>Barclays Bank Plc_______________ Postcode _____________Colmore RowSort code: _________________________ BirminghamAccount no: _________________________ 20 - 07 - 71Date to start: _________________________ 6304 6257Name: _________________________Thank youSigned: _________________________Email:_________________________We greatly value your support and would like to keep you informed through marketing literatureby post or email about our work or events.Please tick the box if you would prefer not to receive marketing literature.Add 25% to the value of your gift simply by filling in your full name, addressand postcode - we'll do the rest (please ensure you tick the relevant box):I am a UK taxpayer - I want <strong>Little</strong> <strong>Hearts</strong> <strong>Matter</strong> to claim back the taxon this, my enclosed gift, from the Inland RevenueI am a UK taxpayer - I want <strong>Little</strong> <strong>Hearts</strong> <strong>Matter</strong> to claim back the taxon this and all future donations until further notice.Name: __________________________________________________Address: ____________________________________________________________________________________________________Postcode: __________________________________________________Note: You must pay tax on your income at least equal to the amount <strong>Little</strong><strong>Hearts</strong> <strong>Matter</strong> will reclaim.25