Member Handbook - Los Angeles County Department of Health ...

Medi-Cal Member Handbook / Benefit Year 2006-2007Your doctor’s name and telephone number are onyour ID card.You can call Community Health Plan whenyou:• need a new ID card• want to change PCP doctor• have questions about services and how to getthem• want to know what’s covered or what is notcovered• need help getting the care you need• get a bill from a doctor• are pregnant• have a problem you cannot solveCommunity Health Plan’s toll-free number is1-800-475-5550.Helpful information at www.lacare.org onthe InternetDo you use the Internet? Our website,www.lacare.org, is a great resource. You can:• Find a doctor• Learn about your benefits• Learn more about privacy rights• Find out about your rights and responsibilities• File a complaint (called a “grievance”)You can also check your eligibility for medicalcoverage. You can even request to change yourhealth plan. Since this information is private, youwill need to log in. Go to www.lacare.org to findout what to do. (Be sure to have your ID cardready as we ask for your Member ID number.)You can call L.A. Care Health Plan when you:• have a problem you cannot resolve• get a bill from a doctor• want to change health plans from CommunityHealth Plan to a different health plan• are unsure whom to callL.A. Care’s toll-free number is 1-888-4LA-Careor 1-888-452-2273.2Community Health Plan Member Services Department toll-free 1-800-475-5550L.A. Care Health Plan Member Services Department toll-free 1-888-4LA-Care or 1-888-452-2273